Manager luxury retail jobs in United Kingdom

Are you ready to take your career to the next level with a premium beauty brand portfolio? This is a rare opportunity to join a fast-paced, high-growth luxury beauty business where creativity, innovation, and commercial impact come together. We are looking for a dynamic Brand Manager to shape and elevate brand presence across key retail channels, delivering best-in-class campaigns that inspire customers and drive performance. Client Details Our client is a leading player in the luxury beauty space, partnering with some of the world's most exciting premium brands to bring them to life in the UK market. Working at the heart of the industry, they combine distribution expertise with creative marketing and retail execution, ensuring their brands stand out across top-tier retail environments. Fast-paced, entrepreneurial and brand-led, this is a business where innovation, relationships and commercial impact truly matter. Description In this role, you will bring brands to life within the retail environment and ensure a seamless customer journey across all touchpoints. You will: Lead the development and execution of innovative trade and shopper marketing strategies Create impactful campaigns and activations that reflect the luxury positioning of the brand Analyse market trends, consumer behaviour and competitor activity to unlock growth opportunities Partner cross-functionally with sales, brand and external agencies to ensure flawless execution Manage budgets effectively, delivering strong ROI Monitor and optimise performance through key KPIsProfile We are seeking a commercially driven, creative marketer who thrives in a fast-paced environment. You will bring: Experience within beauty/FMCG, ideally with exposure to luxury brands Strong trade or shopper marketing expertise A deep understanding of consumer behaviour and retail dynamics Exceptional project and stakeholder management skills A proactive, solutions-focused mindset with a passion for excellenceJob Offer What's in it for you? Competitive salary and benefits package Flexible working with a collaborative, supportive culture 4 days in a stunning Surrey office with a premium, inspiring working environment The opportunity to work with a leading luxury beauty portfolio High-impact role with real ownership and visibility across the business This is a brilliant opportunity for a Brand Manager to combine career progression with a genuinely enjoyable place to work

Job Overview An exciting opportunity has become available for a Business Development Manager to join Service Graphics, part of the Paragon Group. Known for its work in display graphics, print, design, mail, and software solutions, Service Graphics will now operate as part of Paragon's Marketing Services division. Service Graphics recently refreshed its strategy and invested in new technology to keep pace with market changes and better support its clients. The move significantly expands Paragon’s collective expertise across various sectors, including sports, luxury goods, museums, property development, construction, and events. It will also bolster the company’s established presence in fast-moving consumer goods (FMCG), retail, financial services, and insurance sectors. As a Business Development Manager, you will identify and convert new business opportunities to generate revenue, improve profitability, and support the growth of the business. This will primarily involve researching, prospecting, and securing contracts with ‘Ideal Clients’ for Paragon’s core service lines. The role has a focus on digital printing, large format printing and secure document solutions. Hours: Monday to Friday, 9am - 5:30pm Competitive Salary Key Responsibilities: Ensure revenue and profitability targets are achieved against budget through business development activities. Research and identify new business opportunities, including new markets, growth areas, trends, customers, partnerships, products, and services, as well as innovative ways to reach existing markets. Generate leads through cold calling, networking, and social media engagement. Secure revenue and growth by employing solution-selling techniques and a thorough understanding of client needs, objectives, and obstacles. Create and maintain a sales pipeline targeting customers that align with a defined ‘Ideal Client’ profile. Maximise revenue opportunities by cross-selling Paragon Group's extensive service portfolio. Maintain up-to-date records of prospects, contacts, activities, and opportunities using Paragon Group's CRM system. Safeguard revenue and drive growth by negotiating and securing Key Account contracts. Build strong and positive relationships with clients across various departments and seniority levels. Ensure profitability targets are met through commercial awareness, product innovation, and process improvements. Provide monthly KPI reports showing performance against budget across internal key metrics. Actively participate in regular internal team meetings. Continually develop knowledge of prospects, vertical markets, and Paragon Group's products and services. Targets: 50k per month target and paid 3% when target reached. 3% on new business (separate to target for 6 months.) Skills and Attributes we are looking for Previous sales / business development experience within the Print & Mail / Signage industry A proven track record of securing contracts and achieving targets Previous experience in prospecting and generating leads from cold contacts Previous experience working as part of a team contributing to business success as well as working on your own initiative to reach goals Previous experience in budgeting, reporting and achieving KPIs Previous experience in negotiation and meeting client requirements Problem solving skills with the ability to work under pressure to tight deadlines Excellent communication and interpersonal skills (both written and verbal) Aptitude in fostering long-term relationships Benefits include Employee Benefits Platform Reimbursements Bupa Cash Plan Electric Vehicle Scheme Cycle to work Scheme Financial Health Check Wellbeing, Legal, Personal finance support Employee Assistance Programme Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status

This is a rare opportunity for a commercially mined Senior Finance Manager to become the first dedicated finance hire within a fast-scaling Luxury Retail business. Ideally from a Retail, Manufacturing, Hospitality or Leisure company (bonus if it's in the luxury space).

• Arguably, the best brand in the market! Key Account Manager - Flooring into independent retailers (Field / home based based) Area: South West & South Wales The Role of Key Account Manager • This is a field / home based role., • As Key Account Manager you will be representing one of the most revered and prestigious decorative interior product brands in the market., • This role is 100% account management and you will be tasked with developing commercial relationships with circa 100 independent retailers., • Specifically, you will work with your customers enhancing brand development., • Using your consultative account management skills, you will develop brand exposure and revenue by looking for incremental growth opportunities within your retail accounts., • This varied role will suit a polished professional that has an interest in marketing, social media and a flair for design. The Company hiring the Key Account Manager Our client are market leading high quality luxury flooring manufacturer and are synonymous with prestige, quality and operate at the premium end of the market. With a legacy of over 100 years they have become an 'employer of choice' and have won numerous industry and independent awards for both their credentials as an employer and manufacturer. With eco-friendly manufacturing facilities, they bring to the market products that are on-trend, design-led and innovative. This is a rare opportunity to join one of the leading employers in the UK. The successful Key Account Manager will benefit from superb training and development and future progressive opportunities. The Candidate for the Key Account Manager role • Experience selling flooring into independent retailers, • Polished, commercially astute, • Strong negotiation and relationship building qualities The Package on offer for the Key Account Manager • up to £45,000 - £50,000 basic, • £70K - £90K OTE realistic in year one, • Wide choice of company car, • Private healthcare, • 25 days holiday plus bank holidays, • 9% Pension Ref CPJ1694 The Package on offer for the Key Account Manager • up to £45,000 - £50,000 basic, • £70K - £90K OTE realistic in year one, • Wide choice of company car, • Private healthcare, • 25 days holiday plus bank holidays, • 9% Pension

Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. • Lead, coach, and develop a high-performing Switchboard team, • Manage rotas in line with demand and service expectations, • Drive call quality, tone of voice, and brand standards, • Oversee daily operations, ensuring service levels are consistently met, • Monitor performance metrics, including response times and call handling, • Implement escalation and overflow processes ...

We are looking for an ambitious Sales Manager to join a growing premium property business who cover North & West Yorkshire. This is an exciting opportunity for someone with a background in luxury property, premium retail, hospitality or another high-end customer-focused environment who understands how to build lasting client relationships, deliver outstanding service and confidently sell value over price. If you thrive on creating exceptional customer experiences, enjoy meeting new people, and have the drive to grow the business through consultative sales and building long term relationships. This opportunity will be based in Harrogate for the first 6 months and will then move to Leeds City Centre full time after the initial introduction. You will be managing the complete customer journey, you'll generate new business, conduct consultations and viewings, convert enquiries, build long-term client relationships and secure renewals across a portfolio of premium office solutions including Working alongside an experienced Managing Director, you will receive hands-on mentoring and coaching while developing into a commercially focused Territory Manager with genuine long-term progression opportunities. Duties & Responsibilities: Build relationships with businesses across your local market. Generate new business through networking, referrals and proactive prospecting. Deliver exceptional consultations and client viewings that showcas...

Trunk Show Events Manager | Luxury Menswear | London | Onsite | £30,000 - £35,000 + Benefits! Are you a fashion-forward, highly organised events professional with a passion for luxury menswear and client experience? We're looking for an Event & Trunk Show Manager to lead the planning, execution, and performance of high-profile trunk shows across key global markets (UK & US). This is a Luxury Retail brand that are offering unique services to customers and reach more clientele. If you have experience managing all aspect of a trunk show and luxury experience - this is the role for you! Key Responsibilities: Plan and deliver exceptional trunk shows from concept to execution, including venues, logistics, and scheduling. Own the full client experience, ensuring every interaction is seamless, premium, and memorable. Drive sales performance by building relationships with UHNW and high-profile clientele. Manage budgets and reporting, tracking costs and delivering post-event insights and recommendations. Coordinate logistics and travel, including international shipping, materials, and event setup. Lead on-site execution, from staffing and operations to visual merchandising standards. Collaborate cross-functionally with store teams to ensure smooth follow-ups, payments, and client communication. Key skills required: ...

Luxury Retail Experience needed.Working on flagship stores in Central London.This role is open to up and coming Project Managers as well as people who have just become Project Managers.Feel free to apply if you are an assistant or site/construction manager & want to take the next step up!.Takes

Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. - Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries wi...

Mapped Recruitment is partnering with a luxury retail brand on their search for a Payroll & Benefits Officer to join their team permanently. Successful candidates must have worked on a high-volume payroll and ideally have SAP HR/Workday experience - UK Payroll. Key Responsibilities: • Reporting into the Payroll Manager, supporting with a high-volume payroll (1,500 + employees across Head Office and Stores), • Work with HR to ensure compliant Payroll & HR data, • Set up system (SAP HR) for starters, leavers, amendments, sickness, absence, maternity, paternity, variable cash and hours payments, benefits, etc, • Be the guarantor of SAP HR data quality at all times, ensuring correct information is logged to enable the monthly payroll to be processed on time and error-free, whilst also enabling associated tools to work successfully., • Monthly reporting to benefit providers., • Assist with processing payroll to ensure that all staff receive accurate and timely payment on a monthly basis., • Assist employees with the wealth of information available on our Intranet on Pay, Benefits, Tax, NI, etc., • Any other duties as required. Key Requirements: • A minimum of 3-5 years Payroll experience within a high volume environment, • Exceptional knowledge of UK Payroll legi...

Performance Marketing Manager Richmond, London (2 days in office) Salary £40k-£60k DOE Forward Role are proud to be partnering with a leading group in the luxury Fashion space, serving customers worldwide through ecommerce and physical retail across two well-established brands. They're now investing heavily in growth and looking for a commercially-minded PPC specialist to own paid search strategy across the group - a £30m+ ecommerce operation with significant ad budgets and real influence over profitability. The Opportunity You'll be given genuine ownership of Google Ads strategy across two established brands, working closely with Trading, Ecommerce, CRM, and senior leadership to make sure every pound of spend is driving profitable growth rather than just topline revenue. This suits someone who thinks in contribution margin and CAC rather than vanity metrics. What You'll Be Doing Google Ads Management • Owning the Google Ads strategy across both brands, including Shopping, Performance Max, Search, Brand, Dynamic Search, YouTube, and Display remarketing, • Continually refining account structure and campaign performance, • Staying sharp on AI developments within Google Ads and beyond Profitability & Commercial Performance • Optimising campaigns...

Overview: An exciting opportunity has arisen for an Operations Manager to join a growing team within the luxury beauty industry. This role is integral to ensuring smooth day-to-day operations across multiple functions, requiring an all-rounder who has worked in an e-commerce brand and is comfortable wearing multiple hats. Rather than focusing solely on logistics, this position involves overseeing general business operations, stock forecasting, retail partner management, product registrations, and stepping into other areas when needed. The ideal candidate will have experience working in a smaller business where adaptability is key, and they will be proactive in problem-solving across operations, HR, recruitment, marketing, customer service, and compliance. Key Responsibilities: • Oversee and coordinate shipments from manufacturers to warehouses but without a focus on complex logistics., • Manage retail purchase orders, delivery notes, and invoicing processes., • Forecast demand and monitor stock levels to ensure smooth operations (though deep forecasting expertise is not essential)., • Handle retailer and product registrations across multiple countries, particularly for beauty and personal care products (e.g., UAE compliance requirements)., • Support back-end management of Shopify, including updating product listings and monitoring website performance., • Assist with recruitment and HR, ensuring smooth internal processes., • Liaise with new retailers and onboard them efficiently, including managing documentation for larger department stores., • Oversee Amazon Seller Central operations, ensuring smooth listing and shipment processes for UK and US markets., • Align with other departments such as Marketing and Social Media, stepping in to respond to comments or escalations when required., • Step into customer service issues when necessary, though a dedicated customer service team is in place., • Ensure smooth accounts and finance operations related to retail orders., • Support compliance with international product registration processes, ensuring that products meet country-specific regulations., • If experienced, assist in overseeing EDI platforms for order processing. Ideal Candidate Profile: • Broad operational experience in a small to medium-sized e-commerce business, preferably in beauty, personal care, or related sectors., • Comfortable working in a dynamic environment where responsibilities span multiple departments., • Hands-on experience with Shopify is required., • Experience with Amazon Seller Central is a big plus., • Familiarity with EDI platforms is highly desirable., • Some knowledge of Klaviyo would be beneficial, though not essential., • Experience managing retail partner onboarding and purchase orders., • Strong problem-solving skills and ability to adapt when different challenges arise., • An all-rounder who can step into different areas such as HR, recruitment, customer service, and marketing when needed., • Immediate availability or a maximum one-month notice period is preferred. Salary & Benefits: • Up to £45,000 per annum (flexible for the right candidate)., • Remote role, open to candidates based anywhere in the United Kingdom., • Immediate start preferred, with full onboarding support.

Financial Controller (HR Team) Contract: Ongoing Temporary position Location: High Street Kensington (Hybrid - 3 days a week in the office) Working Pattern: 37.5 hours a week, Monday to Friday Client Industry: Luxury retail As an Financial Controller you will collaborate closely with the dynamic HR team and Financial Controlling team. Your role will focus on analysing and interpreting data to enhance workforce knowledge and performance. You'll be responsible for managing the HR budget and tracking HR-related expenditures. Main Responsibilities • Maintain the HR database, ensuring accurate cost centres and analytical data., • Conduct ad-hoc reporting as needed, including Annual reports and national statistics., • Assist the Payroll Manager and Accounting teams with payroll exports., • Take charge of the HR budget for specific brands and track it monthly., • Collaborate with the Compensation & Benefits Manager, HR management, and Recruitment to coordinate compensation and staff costing forecasts., • Analyse staffing costs in conjunction with payroll., • Work on HR KPI analysis for various projects and deliver data for annual audit processes., • Prepare and analyse monthly commission data for all brands and contribute to projects related to compensation updates. What We're Looking For • Previous experience in a Financial Co...

Assistant Manager - Fashion Retail | York Salary: Up to £35,000 + Exceptional Benefits Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store in the vibrant heart of York. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role, you'll take charge of the store's daily operations, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Why This Role Rocks: Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey. Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve. Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back. Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities: Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff. Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance. Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image. Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers. Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business. What We're Looking For: Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets. Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals. Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service. Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand. What We Offer: Competitive Salary: Up to £35,000 plus fantastic benefits. Career Development: Opportunities for growth and progression within a global, fashion-forward brand. A Fun & Inspiring Work Environment: Join a brand that values creativity, energy, and a passion for fashion. Ready to take the reins and lead a top-tier fashion team in one of the most iconic locations in York? If you're passionate, ambitious, and ready to make an impact, we want to hear from you! Apply Now with your updated CV and start your next exciting adventure in fashion retail! BH35455 TPBN1_UKTJ

Sales Leader – Full Time (2 Positions Available) | Notting Hill (Wrap London) & South Kensington (POETRY Fashion) | Up to £30,000 per annum (D.O.E.) Selective Marketplace Ltd is a privately owned company with two premium womenswear brands: Wrap London and POETRY Fashion . At the heart of both brands is a passion for natural fabrics and the creation of beautiful, timeless clothing. Designed in our studio near Putney Bridge, our collections are inspired by fashion, art, and culture, creating an effortless sense of modern luxury. As we continue to grow, we are looking for two passionate and driven Sales Leaders to join our London retail team: Wrap London – Westbourne Grove, Notting Hill POETRY Fashion – Walton Street, South Kensington This is an exciting opportunity to become part of one of our premium brands and play a key role in delivering an exceptional in-store customer experience. Key Responsibilities of the Sales Leader Supervise, guide, and motivate the in-store team, leading by example on the shop floor to drive performance. Confidently manage store opening and closing procedures, while supporting the Store Manager with day-to-day operations and planning. Deliver an exceptional premium shopping experience, ensuring outstanding customer service at every touchpoint. Assist with the recruitment, onboarding, training, and development of new team members. Maintain high visual merchandising and operational standards in line with brand expectations. Support the achievement of store sales targets and key performance indicators. Skills & Experience A minimum of 1 year's experience in a premium or luxury retail environment (essential). Previous experience in a supervisory, Senior Sales Assistant, or Team Leader role. Excellent communication, literacy, and numeracy skills. A confident leader with strong commercial awareness and the ability to motivate others. A genuine passion for premium fashion, styling, and delivering exceptional customer experiences. Must be eligible to work in the United Kingdom and able to reliably commute to either Notting Hill or South Kensington, depending on the role. What We Offer Competitive salary of up to £30,000 per annum, depending on experience. Generous employee discount across all Selective Marketplace brands. Company pension scheme. Flexible shift patterns between 9:30am and 6:30pm. A supportive, creative working environment with genuine opportunities for career progression. Ongoing coaching and mentorship from an experienced Store Manager to support your professional development. Why Join Us? Whether you're an experienced Retail Supervisor, Senior Sales Assistant, or Team Leader ready to take the next step, this is an opportunity to build your retail leadership career with two respected British womenswear brands. You'll work closely with an experienced Store Manager to drive store performance, inspire your team, and uphold the premium standards our customers expect. How to Apply If you're passionate about luxury retail and ready to make a meaningful impact as a Sales Leader, we'd love to hear from you. Click "Apply" today and let us know whether you're interested in our Wrap London role in Notting Hill or our POETRY Fashion role in South Kensington—or if you'd like to be considered for either location. TPBN1_UKTJ

This vacancy is based at our London, Oxford Street headquarters; however, we are also open to candidates being based from one of our flagship locations across the UK outside of Londo"n. FLANNELS Personal Shopping is seeking a strategic Head of Personal Shopping to lead and evolve its proposition. This is a high-profile role within the business, responsible for driving innovation, identifying commercial opportunities, and delivering a world-class service and experience for our most valued clients. We are looking for a confident individual with proven expertise in high-net-worth client acquisition, retention and development across both digital and physical channels. Consistent high performance will be key, alongside driving excellence across both back-of-house operations and front-of-house service standards. A data-driven, analytical mindset combined with a strong customer focus will ensure the FLANNELS vision of New Luxury remains at the forefront of the Personal Shopping experience. The Role: This role is responsible for leading the growth and performance of the FLANNELS Personal Shopping function, working closely with Digital, Marketing, Retail and Commercial teams to drive sales, profitability and client engagement. The position uses data and performance insights to identify opportunities, deliver strategic initiatives, improve operational efficiencies and ensure consistent execution across all locations. With ownership of KPIs, budgets, forecasting and departmental processes, the role also focuses on strengthening brand awareness, enhancing the client experience, maintaining compliance, and building strong cross-functional relationships to support the continued success and expansion of the Personal Shopping service. Key Responsibilities: • Work closely with the Personal Shopping Digital & Marketing Manager and wider team to drive sales, margin, daily operations, CRM and acquisition strategies, • Interpret data and performance insights to meet or exceed targets, identifying opportunities across client groups and store performance, • Develop and implement strategies to grow sales and contribution year-on-year, • Strengthen operational efficiencies across the Personal Shopping function, ensuring consistency across all locations, • Drive awareness of Personal Shopping across social media channels in partnership with relevant teams, • Define, track and deliver team KPIs and department OKRs, • Lead the implementation, training and ongoing management of systems, processes and policies, • Ensure full compliance with FLANNELS policies and standards, • Own department P&L, including forecasting and budgeting, • Collaborate with Brand Partnerships, Commercial, Digital, Retail and Customer teams on overall strategy, • Oversee commission reporting and ensure accuracy, • Manage stock movement effectively to support commercial performance, • Maintain strong alignment between Personal Shopping, Stylists, Social and PR teams, • Support innovative client engagement initiatives and brand awareness activity, • Act as a brand ambassador, ensuring FLANNELS values are reflected across all client and internal interactions, • Build strong relationships with internal departments, including Logistics, Retail Insights, Marketing, PR, E-commerce and Senior Leadership, • Travel nationally to support, train and implement Personal Shopping initiatives across the FLANNELS estate, • Minimum 5 years’ experience in Personal Shopping within a luxury consumer sector, • An existing client book is highly desirable, • Proven experience in leading and developing high-performing teams, • Strong analytical capability, with the ability to interpret data and adapt strategies across different locations, • Collaborative approach with the ability to influence key stakeholders and drive change, • Demonstrated success in delivering strategic initiatives and long-term improvements, • Passion for digital channels and understanding of how they integrate with retail operations, • Experience supporting new store or Personal Shopping suite openings, • Strong communication, interpersonal and negotiation skills, • Solutions-focused, with the ability to work at pace and meet deadlines, • Proficient in Microsoft Office (Word, Excel, Outlook) and CRM/clienteling systems Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion – Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – find out more. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. #J-18808-Ljbffr

Counter Manager | Premium Fragrance | Central London | Up to £34k + Commission We're partnering with a leading premium fragrance house to appoint a Counter Manager for a flagship Central London department store. This is a fantastic opportunity for a commercially driven leader who thrives in a high energy retail environment and enjoys bringing together strong service, storytelling, and team development to drive performance. The Role As Counter Manager, you will take full ownership of your space, creating a strong presence on the shop floor while leading a high performing team. You will Lead from the front to deliver consistent commercial results and strong client experience Set the tone for service, energy, and engagement across the counter Develop your team through coaching, feedback, and hands-on leadership Drive performance through clear focus on KPIs and conversion Build meaningful client relationships that support long-term loyalty Bring the brand world to life through storytelling and fragrance expertise In Store Ownership Ensure a high standard of visual presentation and counter excellence Oversee stock flow, tester standards, and daily readiness Support event activity, launches, and client engagement moments Maintain strong communication with wider store teams and stakeholders Use insight and observation to identify performance opportunities What We're Looking For Experience in a leadership role within beauty, fragrance, or luxury retail Strong commercial awareness with a proven ability to deliver results Confident, hands-on leader who sets the pace on the shop floor Passion for client experience and storytelling Strong coaching ability with a people-first approach Organised, resilient, and comfortable in a fast-paced environment What's On Offer Salary up to £34k plus commission Product allowance and staff discount Enhanced wellbeing and development benefits Private medical and dental cover Access to new launches and brand exclusives If you're a commercially focused leader looking to take ownership of a premium fragrance counter and make a real impact, this is a brilliant opportunity to step into a highly visible role. BH36028 TPBN1_UKTJ

Store Manager | Luxury Retail | Manchester | Up to £34,000 + Bonus + Benefits Are you passionate about retail and leadership? Do you thrive in a customer focused environment? Zachary Daniels is recruiting a dynamic Store Manager to join a global luxury accessories brand in Manchester. If you are currently an Assistant Manager or Store Manager, this is a fantastic opportunity to join a brand rich in heritage with beautiful products. Store Manager Benefits: • Salary of up to £34,000 per year, • Travel allowance, • Bonus potential (monthly and annual), • BUPA healthcare, • Excellent opportunities to grow within a thriving luxury retail brand, • Employee discounts, • A dynamic and inclusive work environment that values diversity and innovation Key Responsibilities of a Store Manager: • Train, motivate, and develop the retail team to ensure high performance, • Deliver an outstanding luxury retail experience by leading by example on the shop floor, • Manage daily store operations, including stock control, store merchandising, and team performance, • Provide exceptional customer service and build strong relationships with customers, • Assist in monitoring key performance indicators and reporting to senior management, • Build relationships within the store What we are Looking for: • Experience as Concession Manager, Assistant Manager or Store Manager within a customer focused premium or luxury retail environment, • A passionate and inspiring individual, • Proven ability to drive sales and meet retail targets., • Experience in clientelling and a strong understanding of CRM, • Strong leadership and people management skills with a focus on team development, • Excellent communication and organisational skills If you are a passionate and results-driven retail leader, we want to hear from you! Apply now and take the next step in your career with a leading luxury brand. BH36275 TPBN1_UKTJ

Concession Manager | Luxury Retail | Manchester | Up to £34,000 + Bonus + Benefits Are you passionate about retail and leadership? Do you thrive in a customer focused environment? Zachary Daniels is recruiting a dynamic Concession Manager to join a global luxury accessories brand in Manchester. If you are currently an Assistant Manager or Store Manager, this is a fantastic opportunity to join a brand rich in heritage with beautiful products. Concession Manager Benefits: • Salary of up to £34,000 per year, • Travel allowance - Bonus potential (monthly and annual), • BUPA healthcare - Excellent opportunities to grow within a thriving luxury retail brand, • Employee discounts, • A dynamic and inclusive work environment that values diversity and innovation Key Responsibilities of a Concession Manager: • Train, motivate, and develop the retail team to ensure high performance - Deliver an outstanding luxury retail experience by leading by example on the shop floor - Manage daily store operations, including stock control, store merchandising, and team performance - Provide exceptional customer service and build strong relationships with customers - Assist in monitoring key performance indicators and reporting to senior management - Build relationships within the store What we are Looking for: • Experience as Concession Manager, Assistant Manager or Store Manager within a customer focused premium or luxury retail environment - A passionate and inspiring individual - Proven ability to drive sales and meet retail targets. - Experience in clientelling and a strong understanding of CRM - Strong leadership and people management skills with a focus on team development - Excellent communication and organisational skills If you are a passionate and results-driven retail leader, we want to hear from you! Apply now and take the next step in your career with a leading luxury brand. BH36275 TPBN1_UKTJ

A luxury fashion brand are looking for a Senior HR Manager to join the team on a maternity cover, to start ASAP. The ideal candidate will be a strong generalist with solid UK employment law knowledge and previous experience in a fashion, retail or consumer brand environment.

We’re delighted to be partnering with a luxury retail brand as they seek to appoint a Senior HR Manager for a 12m contract – a pivotal role within their People team.In this role, you’ll work closely with the Head Office Leadership Team, acting as a trusted advisor on all People matters.You’l

Project Manager/Senior PM (Luxury Fashion & Retail). Luxury fashion and retail fit-outs. A London-based consultancy known for delivering beautifully executed retail and hospitality environments is looking for a.

Commercial Manager/QS - European Luxury Projects.This is a lovely opportunity to join a truly unique client side cost and project management consultancy delivering European projects for some of the world’s most prestigious luxury retail, hospitality and commercial brands.Projects are in located in

General Retail Manager About the Role Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mind set to ensure the exceptional standards and wider performance of Retail as

Base pay range Direct message the job poster from 360 Talent Head of Permanent UK, Retail & Head Office About: We are partnered with a Luxury Global Womenswear brand who are seeking a dynamic Ecommerce Trading Manager. Qualities: * Ideally 3 years ecommerce experience within luxury womenswear fashio

Assistant Manager – Contemporary French Fashion Brand London, UK Up to £60,000 based on experience Full-Time About the Brand Our client is a globally recognised contemporary French fashion brand celebrated for its effortless Parisian style, timeless collections, and commitment to responsible fashion. Renowned for beautifully crafted ready-to-wear, accessories, leather goods, and knitwear, the brand has built a loyal international following through its dedication to exceptional quality, craftsmanship, and modern design. With an expanding global retail presence, the business combines creativity with sustainability, placing people, product, and purpose at the heart of everything it does. The brand is committed to delivering an elevated and personalised customer experience while fostering a collaborative, entrepreneurial culture where innovation and authenticity thrive. The Role Our client is seeking an experienced Assistant Manager to support the leadership of their London boutique. Working closely with the Store Manager, you will play a key role in driving commercial success, delivering an exceptional client experience, and developing a high-performing retail team. This is an exciting opportunity for a commercially minded retail leader who is passionate about fashion, clientelling, and team development. You will lead by example, ensuring the boutique operates to the highest standards while creating an inspiring environment for both clients and colleagues. Key Responsibilities Support the Store Manager in overseeing the day-to-day operation of the boutique, ensuring excellence across sales, service, and operational performance. Inspire, coach, and develop the team through regular training, mentoring, and performance feedback, fostering a collaborative and results-driven culture. Take ownership of the boutique in the Store Manager's absence, leading the team with confidence while ensuring business objectives are achieved. Champion an elevated client experience by encouraging personalised styling, appointment selling, CRM activity, and long-term relationship building. Build and nurture relationships with VIP clients, local communities, personal shoppers, and key partners to drive client acquisition and loyalty. Monitor sales performance, key performance indicators, and business objectives, implementing action plans to maximise boutique results. Oversee stock management, inventory control, visual merchandising, and operational procedures, ensuring company standards are consistently maintained. Act as a true brand ambassador by maintaining expert product knowledge and staying informed on industry trends, competitor activity, and the evolving luxury retail landscape. Required Skills & Experience Previous experience in an Assistant Manager, Supervisor, or similar leadership role within luxury, premium, or contemporary fashion retail. Proven ability to lead, inspire, and develop high-performing retail teams. Strong commercial awareness with a track record of achieving sales targets and driving business performance. Experience delivering exceptional client service and building long-term customer relationships through clientelling. Excellent organisational, operational, and problem-solving skills. Outstanding communication and leadership abilities with a hands-on and collaborative approach. A genuine passion for fashion, craftsmanship, and premium customer experiences. TPBN1_UKTJ

Creativehood is seeking a Senior Project Manager to lead high-profile brand experiences, retail installations and luxury activations in London. You’ll manage client relationships with premium brands and international stakeholders, oversee budgets and schedules, and ensure exceptional quality acros

Designer Recruitment are seeking a Kitchen Sales Designer for a well-known kitchen retailer and manufacturer in Central London. This is a permanent role offering £33,000 - £36,000 per annum + Commission for the right kitchen designer. Kitchen Designer responsibilities Deliver on kitchen sales targets and enhance opportunities for further income growth Lead taking, booking design appointments and presenting designs to clients/customers, converting into sales Support with showroom marketing activities Engaging with walk in customers and ensuring our clients/customers receive the highest level of customer service Answering the phone and dealing with daily enquires and customer/client enquiries throughout a project Use of internal systems including CRM reporting tools efficiently (training will be provided) Drawing new plans/designs based on customer/client brief Surveying locations accurately in order to produce suitable designs for furniture to be installed Supporting the Dual Site Showroom Manager with ordering processes/liaising with our manufacturing colleagues in Germany and completion of technical drawings for customer/client projects Provide an effective kitchen after-sales service to clients/customers to maintain and enhance business reputation and secure repeat business Ensuring the showroom is maintained to high level of cleanliness Kitchen Designer requirements: At least 3 years previous experience with design in a luxury kitchen retail or showroom environment German kitchen experience preferred and desired Good customer service and sales experience with some evidence of sales achieved in previous roles Knowledge of design using CAD software Training on theproduct design systemwill also be provided Proactive with a desire to learn and develop in the role Strong attention to detail Ability to prioritise work and manage multiple tasks Good communication and presentation skills and IT literate Ability to work as part of a team and independently Personable, friendly and confident with a can do attitude Driving Licence Benefits: Commission based on sales (uncapped) Company pension (after three months) Discount scheme for hundreds of high street retailers 25 days holiday a year plus bank holidays Free hot drinks Opportunity for ongoing training and development Access to wellbeing services and an Employee Assistance Programme which provides access to 24/7 counselling and support helpline Designer Recruitment are acting as the employment agency in relation to this vacancy. TPBN1_UKTJ

Proven experience as a Store Manager or Senior Assistant Manager within luxury or premium retail Able to motivate and develop a team in a high-energy, guest-focused environment Highly organised, adaptable, and comfortable working at pace Commercially astute with a strong track record of delivering r

This is a rare opportunity for a commercially mined Senior Finance Manager to become the first dedicated finance hire within a fast-scaling Luxury Retail business. Your New Role Reporting into the leadership team, your responsibilities will include: Preparing monthly management accounts and boar

A luxury fashion brand are looking for a Senior HR Manager to join the team on a maternity cover, to start ASAP. The ideal candidate will be a strong generalist with solid UK employment law knowledge and previous experience in a fashion, retail or consumer brand environment.

Project Manager/Senior PM (Luxury Fashion & Retail). Luxury fashion and retail fit-outs.

The Retail Design Manager will shape design strategy for luxury boutiques, overseeing the end-to-end design process to enhance brand presence and customer engagement.

Assistant Store Manager needed for luxury beauty retail in Bridgend.

Seeking an experienced National Account Manager for a luxury beauty brand to drive growth across key UK retail accounts and manage premium brand portfolios.

Seeking an Assistant Boutique Manager to support luxury boutique operations, focusing on client service, team leadership, visual merchandising, and sales targets in a high-end retail environment.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. W Edinburgh is hiring a Goods Receiver to join an expanding purchasing team! We invite you to play an integral part in bringing to life this unique brand in Edinburgh and contribute to fast moving operation. Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. ABOUT THE BRAND Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. ABOUT THE ROLE Reporting to the Purchasing Manager, the Goods Receiver at W Edinburgh will have overall responsibility for ensuring the hotel follows the Company's established procedures, for receiving and distributing inventory and stock throughout the hotel. Joining the team means you will be instrumental to the success of the hotel's opening and beyond. We are looking for someone who is detail-oriented, a people-person and passionate! As Good Receiver, key aspects of your role will include: Receive and organize deliveries by department, mark appropriately for placement in facility, and deliver items to appropriate department. Complete requisition forms for inventory and supplies. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas. Our ideal Goods Receiver is someone who has: A keen eye for detail Team player in the overall hotel operation Sophisticated communication skills A positive mindset A genuine passion for their role In return for your hard work, we give you: World class training and development, including leadership development Unlimited career opportunities (internationally and locally) Wellness and mental health programmes Discounted accommodation, food and beverage in over 9,000 hotels all over the world! Discounts for your friends and family Specially curated discounts in thousands of shops ABOUT THE PROPERTY W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it'll fuse the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture. The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand's signature Whatever / Whenever service philosophy. A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. If this sounds like the perfect place for you, apply to be an Goods Receiver with us today! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

All applicants must be able to provide evidence of their Right to Work in the UK. Chef De Partie Role Overview We are looking for a chef de partie to join our team in creating memorable meals for our restaurant's guests. You will be responsible for a specific section of the kitchen, preparing high-quality food that meets the head chef's standards, and ensuring that your station is sanitary and well-stocked. To be successful as a chef de partie, you should be someone who can keep a level head when working under pressure. The ideal candidate will be an excellent team player, willing to go the extra mile in pursuit of great food and exceptional service. Reporting to: Head Chef & Kitchen Duty Manager MAIN RESPONSIBILITIES A Chef-de-Partie runs a specific section in a kitchen, and report to the Head Chef & Sous Chefs. The role is made up of many varying responsibilities including: Preparing, cooking and presenting high quality dishes within the specialty section Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes Preparing meat and fish Assisting with the management of health and safety Assisting with the management of food hygiene practices Managing and training any Commis Chefs Monitoring portion and waste control Overseeing the maintenance of kitchen and food safety standards PERSON SPECIFICATION Must have a passion and love for food Must be proactive, not reactive i.e. stopping issues before they happen, rather than putting them right after the event Previous experience of working in a large hotel AA* Hotel NVQ level 2 catering qualification ESSENTIAL Experience of working as a Chef-de-Partie in a four star hotel Flexible Schedule Employee Benefits - What we offer you We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include Salary £31,500 per annum 48 Hours 5/7days Training Allowance for bespoke training to improve your skills Competitive live-in costs, shared accommodation own room 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service. NEST pension scheme for all eligible employees. FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services. Ongoing development, training and opportunities to progress. Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum) Regular rewards and recognition with monthly, annual and long service awards. Preferential membership fees for our award-winning Ndarra Spa. 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy. Uniform provided for guest-facing roles Free On-site Parking About Us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleods Bar & Lounge and a Five-Bubble rated spa Ndarra Spa - as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture-perfect outside locations. We pride ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too. About Us The Coniston Hotel Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleods Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking. The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations. We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too. TPBN1_UKCT

Kitchen Manager Location: London Salary: £42,000 + excellent benefits Rocket Food is one of the UK's leading luxury catering and events companies, renowned for delivering exceptional food experiences at some of the most prestigious events, venues, and private occasions. We're looking for an organised, proactive, and people-focused Kitchen Manager to join our culinary team and play a key role in supporting the smooth running of our busy production kitchen. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and enjoys combining operational excellence with strong administrative and people-management skills. The Role Reporting to the Executive Chef, you'll be responsible for overseeing the day-to-day administration and coordination of Rocket Food's kitchen operation. Acting as a central point of support for the culinary team, you'll ensure systems, processes, staffing, compliance, and documentation are managed efficiently and to the highest standards. Key Responsibilities Oversee kitchen administration, purchasing, and stock ordering through the FoodBuy system Coordinate Back of House agency staffing, including bookings, timesheets, and absence management Maintain kitchen databases, holiday records, event updates, rotas, and filing systems Manage and support compliance systems, including HACCP procedures and Checkit due diligence processes Operate company systems including Origami, AIR3, PeopleWorks, EventWorks, OurTime, and Source Support onboarding and induction processes for new kitchen team members Input and maintain recipes within the Source system Assist with reporting and scheduling maintenance and repair works Oversee kitchen porter housekeeping standards and daily operational support • Deliver monthly Health & Safety conversations and training updates • Ensure all food safety, workplace safety, and compliance documentation remains accurate and up to date Foster positive working relationships across kitchen, operations, and front-of-house teams Support senior culinary leadership when required About You Previous experience in a kitchen management, hospitality administration, or operational support role Strong organisational skills and exceptional attention to detail Experience managing rotas, staffing records, and operational systems A good understanding of food safety, HACCP, allergens, and Health & Safety requirements Excellent IT and systems skills Strong communication and relationship-building abilities A proactive, solutions-focused approach and the ability to manage multiple priorities A genuine passion for hospitality and delivering excellence behind the scenes What We Offer At Rocket Food, we invest in our people and provide a rewarding environment where you can develop and grow your career. Our benefits include: Competitive salary Holiday entitlement that increases with length of service Free staff lunch (HQ-based roles) Extensive training and development opportunities Employee referral bonus scheme Company pension Eyecare allowance Social and wellbeing events Retail and lifestyle discounts through our benefits platform Additional hospitality and event-related perks Diversity & Inclusion At Rocket Food, we're committed to creating a workplace where everyone feels valued, respected, and able to thrive. We believe diverse teams create better experiences for our clients and stronger opportunities for our people. We welcome applications from all backgrounds and are proud to be an equal opportunities employer. Apply Now If you're an organised and motivated hospitality professional looking to join a leading luxury catering business, we'd love to hear from you. TPBN1_UKCT

At InterContinental London Park Lane , we are currently looking for Assistant Restaurant Manager Fine Dining to join our team in Theo Randalls award-winning Italian Restaurant, with an immediate start! Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. At InterContinental London Park Lane, we don't just serve exceptional food we create unforgettable dining experiences. Our restaurant is a place where impeccable service, culinary excellence and genuine hospitality come together. We're looking for an experienced Assistant Restaurant Manager to join our Fine Dining team. This is an exciting opportunity for a passionate hospitality professional to support the leadership of one of London's premier dining destinations, delivering personalised service that exceeds expectations while inspiring and developing a talented team. What you'll be doing As Assistant Restaurant Manager, you'll work closely with the Restaurant Manager to ensure every service is delivered flawlessly, creating memorable moments for every guest. You will: Lead by example, delivering exceptional luxury service throughout every shift. Support the day-to-day operation of our fine dining restaurant, ensuring smooth and efficient service. Inspire, coach and develop the restaurant team, creating a culture of excellence, accountability and teamwork. Build genuine relationships with guests, recognising preferences and creating personalised dining experiences. Collaborate closely with the Executive Chef, Sommelier and wider hotel teams to deliver seamless service. Maintain the highest standards of presentation, cleanliness and attention to detail. Support labour management, stock control, scheduling and cost efficiencies. Drive revenue through exceptional product knowledge, wine recommendations and premium upselling. Ensure full compliance with food safety, health & safety and luxury brand standards. Take ownership of the restaurant in the absence of the Restaurant Manager. What we're looking for You'll be passionate about luxury hospitality and thrive in a fast-paced fine dining environment. You'll ideally have: A minimum of 35 years' experience within luxury or fine dining restaurants. At least 2 years' experience in a supervisory or Assistant Restaurant Manager position. Previous experience within a five-star hotel or internationally recognised luxury hospitality brand. Outstanding leadership and people development skills. A strong understanding of fine dining etiquette and luxury service standards. Excellent communication, organisation and problem-solving abilities. Commercial awareness with experience managing costs, labour and revenue performance. Food Safety certification (essential). WSET or equivalent wine qualification (desirable). If you're an inspiring hospitality leader with a passion for fine dining and delivering unforgettable guest experiences, we'd love to hear from you. We are part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Assistant F&B Operations Manager enjoys a range of benefits including: 38,616.76 per annum plus service charge, paid overtime, and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days?(Pro Rated)? Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, well help you grow and develop you as an individual and inspire incredible. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click apply now! You must meet the legal requirements to work in the UK. IHG has been recognised as a Best Employer 2025 in the UK by Mercer. Apply today and take the next step in your career with InterContinental London Park Lane. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. TPBN1_UKCT

Montcalm Mayfair United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriotts Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queens Gardens, both part of Design Hotels. Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons. Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally-acclaimed chef. Why Join Montcalm Collection Competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with servicesupporting your life beyond work. Paid birthday leave, so you can celebrate your special day your way. We celebrate lifes milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatmentshelping you stay at your best. Cycle to Work scheme, supporting a healthier and more sustainable lifestyle. Preferential gym membership rates, helping you maintain your health and vitality. Continuous learning and development opportunities, from hands-on training to leadership masterclassesempowering your career growth. Paid volunteering day, giving you the opportunity to support a charity close to your heart. Employee referral programme, rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style. Overview The Sous Chef is responsible for supporting the Head Chef in leading the kitchen department to ensure the highest standards of cooking, presentation and service are consistently met. This role involves supervising the kitchen junior team, managing daily operations and ensuring that guest dining experience is always maintained in line with the luxury standards expected at a five-star property. The Sous Chef exhibit meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest dining experiences via thoughtful menu preparation and a top-quality product. Key Responsibilities Assist the Head Chef in managing the Kitchen team, including Junior Sous Chef, Chef de Partie, Commis Chef, Pastry Chef, Kitchen Porters. Oversee the daily operations of the kitchen department, ensuring quality product, excellent presentation, efficient workflow and high productivity. Assist in creating and managing the kitchen staff schedule, ensuring adequate coverage during peak periods while controlling labour costs. Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Head Chef. Participate in the recruitment and onboarding of new kitchen team members. Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards. Motivate and mentor the kitchen team, fostering a positive and professional work environment. Take full responsibility for the quality and consistency of food production in the restaurant. Ensure all dishes are prepared, cooked, and presented to company standards. Ensure the kitchen is always organized to meet business demands, particularly around food costings and payroll. Perform regular stock checks, labelling, audits, and equipment checks to adhere to health and safety requirements. Order all food items as needed, ensuring only agreed suppliers are utilised. Assist the Head Chef in creating and maintaining recipe manuals and Standard Operating Procedures (SOPs) for new dishes. Address and resolve any deficiencies or issues related to food quality standards promptly and effectively. Develop and implement cleaning procedures and protocols, ensure adherence. Conduct quality control checks to ensure work meets established standards. Assist in managing the inventory of cleaning supplies, ensuring adequate stock levels and cost control. Assist the Head Chef in preparation of reports and documentation related to kitchen operations, inventory, and staff performance. Address guest inquiries, requests, and complaints related to kitchen services in a timely and professional manner. Coordinate with the front desk and guest services teams to ensure special guest culinary preferences and VIP arrangements are fulfilled. Address maintenance issues and report to the maintenance department. Monitor and ensure compliance with Health and Safety Standards and Food Safety Standards. Perform administrative tasks as required. Accept responsibility and follow instructions from the Head Chef and General Manager. Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained. Arrange department purchasing and take responsibility for the quality and the cost. Maintain consistent, accurate stock records. Monitor and ensure food cost percentages and GP targets are met consistently. Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues. Oversee department recruitment and training. Conduct regular Kitchen Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments. Participate in HOD meetings in the absence of Head Chef and contribute to strategic planning and continuous improvement initiatives. Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors. Have ultimate responsibility and accountability along with the Head Chef for Health & Safety and Food Safety training of all department Colleagues and for the overall accident record of the department. Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills & Qualifications High attention to detail and commitment to a luxury quality. A genuine passion for food and beverage with a desire to stay updated on current food trends. Exemplary leadership, motivational and team management abilities. Excellent organizational and multitasking skills. Strong supervisory and communication skills with the ability to inspire and motivate a team. A team player with a positive, proactive approach and a "Yes, Yes, Yes" mentality. A problem-solver who can provide on-the-spot solutions in high-pressure situations. Consistently on time, trustworthy, and dependable in meeting deadlines. Maintain composure in a busy kitchen environment while delivering exceptional results. Intermediate Food Hygiene Qualification (Level 3) preferred; Food Hygiene Qualification (Level 2) is essential. 1-2 years' experience working in a high-profile, fast-paced kitchen within a luxury hotel or resort environment on a supervisory or management role. Proven ability to work under pressure while maintaining quality standards. Knowledge and experience with menu development, food costing, and stock management. Working Condition Flexibility to work shifts, including weekends, holidays, and evenings, as required. Physical demands such as being on the feet for long periods of time and manual handling. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT

Salary - Competitive As Cluster Quality & Guest Experience Manager for Axiom Hospitality's Luxury Operations, you will drive service excellence, operational consistency, and guest satisfaction across Middle Eight and The Guardsman. This role is responsible for analysing guest feedback data, enhancing experience standards, and embedding a culture of continuous improvement and personalized five-star service delivery. You will lead the evaluation and development of Standard Operating Procedures (SOPs), deliver impactful training programmes, and ensure alignment between each hotel's individual identity and Axiom Hospitality's overarching luxury standards. This is a highly visible role with the opportunity to shape and define the guest experience strategy across a growing luxury portfolio, ensuring each property delivers exceptional, distinctive, and memorable stays. You will be responsible for, but not limited to, performing the following tasks to the highest standards: • Lead the development and implementation of a guest experience and quality framework across the luxury portfolio • Champion the design and continuous refinement of the end-to-end guest journey, from pre-arrival through to post-departure • Ensure all service delivery is anticipatory rather than reactive, embedding a culture of intuitive and personalised hospitality • Continuously analyse performance using guest satisfaction tools (GRI), review platforms (Booking.com, Expedia, TripAdvisor), and social listening data • Identify trends, opportunities, and areas for improvement, working closely with General Managers and department heads to define and implement action plans • Benchmark performance against key luxury competitors to maintain leadership in quality metrics and guest satisfaction • Coordinate cross-property initiatives that elevate guest experience, strengthen brand reputation, and optimise performance Programme & Feedback Management • Own the Mystery Visit programme across the cluster, including design, delivery, analysis, and post-visit debriefing • Ensure evaluations reflect true luxury service expectations, including personalisation, emotional intelligence, and service presence • Translate feedback into actionable training and operational improvements, ensuring learnings are embedded effectively across departments • Present insights and strategic recommendations to property leadership and the Executive Team • Maintain a rolling quality improvement roadmap linked to Mystery Visit outcomes and GRI performance Standards Development & SOPs • Audit and refine all operational SOPs (Front Office, Housekeeping, F&B, Guest Relations, Spa, and Engineering) to reflect five-star service expectations • Evolve SOPs beyond process into service behaviors and standards that bring each brand's personality to life • Collaborate with hotel leadership and Brand teams to ensure operational delivery aligns with the luxury positioning of each property • Implement new standards where required and drive consistency where it enhances quality without compromising individuality • Ensure all departments consistently meet brand presentation, hygiene, and service delivery standards Training & Culture • Develop and deliver impactful training programmes focused on luxury service, guest journey excellence, complaint resolution, and brand storytelling • Embed key luxury service behaviours including anticipation, emotional intelligence, attention to detail, and discretion • Partner with HR and Learning & Development to ensure training is consistent, measurable, and aligned with business needs • Provide on-the-floor coaching and support to department leaders, reinforcing service excellence in real time • Champion a guest-first culture, fostering pride, ownership, and accountability across all teams • Lead internal recognition initiatives that celebrate exceptional guest experiences and service delivery Collaboration & Reporting • Work closely with hotel leadership teams to align guest experience strategy with commercial and brand objectives • Collaborate with Brand & Marketing teams to ensure guest insights inform storytelling, positioning, and campaigns • Link guest experience performance to commercial outcomes, including reputation, repeat business, and revenue potential • Prepare detailed monthly reports outlining guest satisfaction trends, key insights, Mystery Visit outcomes, and recommended actions • Present service performance and quality insights in quarterly business reviews and owner update packs SKILLS, KNOWLEDGE AND QUALIFICATIONS To successfully perform in this role, you must have the following skills and qualifications (if applicable): • Proven experience in Quality Assurance, Guest Experience, or Operations Management within luxury hospitality. • Demonstrated success improving guest satisfaction scores and service consistency across multiple properties. • Strong analytical capability to interpret guest feedback, KPIs, and competitive benchmarking data. • Expertise in managing quality platforms (ReviewPro/Medallia/TrustYou/Revinate) and reporting dashboards. • Excellent communication and presentation skills, with experience engaging senior stakeholders and owner groups. • Proven track record in service training delivery and SOP development. • Ability to combine strategic thinking with hands-on operational influence. • Strong organisational skills, attention to detail, and the ability to manage multiple properties simultaneously. LIVING UP TO THE VALUES To successfully perform in this role, you must possess and display the following attitude, competencies, behaviors, and values at all times: • Be positive, calm, and approachable across a wide range of challenging situations • Make guests and their needs a primary focus • Be enthusiastic about change • Focused on the details • Innovative and forward-thinking • Focused on results and able to work under pressure • Flexible and adaptable • Highly self-motivated, confident, decisive, and able to work with limited supervision • Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Be driven by the results. Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required. • Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and Middle Eight. Benefits Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Free meals while on shift; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA. TPBN1_UKCT

Position: Assistant Bar Manager Reports to: Bar Manager What will I get? Competitive salary ranging from £50,000 to £52,000 gross per annum, based on a 48-hour working week and inclusive of service charge, depending on experience. Enhanced annual leave, increasing with length of service Complimentary meals while on duty Ongoing learning and professional development opportunities Reward programmes, long service recognition, and employee appreciation incentives Employer pension contribution of 3% Complimentary dry cleaning A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair's message Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK Access to the HSF Health Plan, including: Dental reimbursement 24/7 GP advice line and confidential counselling support, including assistance for dependents Optical reimbursement Complimentary cover for your partner and children High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers Discounted gym memberships About …At Sloane The blend of discipline and desire, exclusivity and electricity. ...At Sloane is the London chapter of the Costes story. Hidden in the heart of Chelsea, the bar is its heartbeat — intimate, glamorous, and alive. Here, service is precise but never stiff; every detail matters — from the way a glass is placed to the tone of a greeting. It's also a place where crowd curation is an art. The bar draws an eclectic mix — long-time Chelsea regulars, artists, musicians, and cultural icons — while DJs create a soundtrack that feels spontaneous yet perfectly orchestrated. ...At Sloane is an old-school bar for a modern generation — a place where you look at people, not your phone. A space of energy, elegance, and unexpected connection. It's not just about cocktails; it's about chemistry. We're looking for an Assistant Bar Manager with both style and structure — someone who understands that true elegance lies in the choreography of discipline, emotion, and personality. You'll support the Bar Manager in leading a team trained to perfection yet alive with individuality — a team that delivers consistency with soul. What will I be doing? As Assistant Bar Manager , you'll help set the tone of the house — acting as the bridge between precision and pleasure. You'll oversee daily operations, support beverage programming, and ensure every sip and smile reflect the signature …At Sloane experience: sensual, seamless, and perfectly poised. Craft the Experience Help create an atmosphere that feels alive — seductive, elegant, and unmistakably …At Sloane. Support, train, and inspire a team that delivers flawless service with confidence and character. Maintain a culture of precision — detailed SOPs, daily briefings, and ongoing tastings to perfect every pour and every gesture. Contribute to the development of beverage menus that balance artistry with intuition, sophistication with surprise. Engage with guests personally — anticipating desires, remembering details, and making every interaction feel effortless. Handle guest feedback with grace and professionalism. Uphold a standard of presentation and energy that turns service into theatre. Support revenue growth through creative upselling and ensure guest satisfaction targets are consistently exceeded. Lead with Vision Supervise bar operations and ensure alignment with the restaurant, lobby, and in-room beverage service. Collaborate with the Bar Manager and General Manager to deliver a unified, flawless guest journey. Monitor team performance and guest feedback, ensuring consistency across every touchpoint. Maintain full compliance with health, safety, and licensing regulations , applying the same discipline you bring to service. Assist in budget preparation, inventory control, and stock management in line with forecast targets. Analyse financial and guest data to identify trends and opportunities for improvement. Support the execution of promotional events and brand activations. Train. Perfect. Repeat. Lead with an obsession for detail — constant training, feedback, and refinement. Help build and sustain a team that embodies the …At Sloane philosophy: professional yet natural, serious yet seductive. Conduct regular tastings, workshops, and coaching sessions to strengthen product knowledge and performance. Ensure impeccable grooming, posture, and presentation standards across the team. Participate actively in recruitment, onboarding, and career development to retain and nurture top talent. Support effective rostering to meet business needs while maintaining cost efficiency. What are we looking for? A hospitality professional from a luxury lifestyle or design-led property. Fluent in English (French is a strong advantage). Holder of a Personal Licence. Deep knowledge of spirits, wines, and champagne (WSET Level 2/3 preferred). A natural host — magnetic, composed, and effortlessly engaging. Operationally sharp, financially astute, and creatively inspired. Experienced in leading and motivating high-performing teams. Calm under pressure, detail-obsessed, and always impeccable. Knowledgeable in UK Health & Safety, Licensing, and GDPR compliance. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea, housed in a beautifully restored 19th-century building beside Sloane Square station. The hotel features a rooftop restaurant, an intimate cocktail bar, and thirty thoughtfully designed bedrooms. Blending the heritage of the Cadogan Estate with a refined French sensibility, the hotel offers a private, elegant, and characterful environment. Independently run, we seek passionate individuals who take pride in their craft and are motivated to contribute to something special. Our people are ambassadors of the property — trusted to bring personality, precision, and pride to everything they do, while delivering a level of service that is warm, confident, and quietly exceptional. Upon successful completion of the probation period The service charge range fluctuates based on our forecasted business levels and may vary from month to month. TPBN1_UKCT

Position: Restaurant Supervisor Report to: Restaurant Manager What will I get? Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge, depending on experience. Enhanced annual leave, increasing with length of service Complimentary meals while on duty £1,000 “Refer a Friend” bonus scheme Ongoing learning and professional development opportunities Reward programmes, long service recognition, and employee appreciation incentives Employer pension contribution of 3% Complimentary dry cleaning Enhanced maternity and paternity pay A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair's message Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK Access to the HSF Health Plan, including: Dental reimbursement 24/7 GP advice line and confidential counselling support, including assistance for dependents Optical reimbursement Complimentary cover for your partner and children High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers Discounted gym memberships As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up. You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality. Guest Experience & Service Excellence: Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections. Lead by example through your service, setting the tone for energy, professionalism, and guest care. Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette. Handle guest feedback efficiently and resolve any service issues with care and urgency. Operational Management and Efficiency: Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness. Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready. Help manage daily staffing levels and adapt floor coverage in real time based on guest flow. Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives. Monitor compliance with health, safety, sanitation, and alcohol awareness standards. Health and Safety Management: Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations. Act in accordance with fire safety instructions and promote a safe working environment. Attend to and stay updated on mandatory training and legislative changes. Staffing and Team Development: Assess staffing needs and develop plans for future growth. Coach, train, and nurture more junior members of staff. Elevate team performance, morale, productivity, and enthusiasm. What are we looking for? Minimum 1 year of experience in a similar role within a luxury dining room/property. Someone who is not afraid of a quiet service, where focus and commitment must still be maintained. Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must. Someone who feels at home on the dining room floor—personable, gracious, and always guest-first. Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members. Strong upselling skills and ability to tailor service to differing guests' needs. Someone who stays informed about new trends, fashions, art, and culture. Ability to speak and write French is desirable but not essential. Self-starter with creativity, high drive, and result-oriented approach. Strong work ethic and ability to handle tasks under pressure and meet deadlines. Strong leadership skills to motivate the team and maintain a high level of service. Calm under pressure, exceptionally detail-oriented, and always aiming higher. Availability to work flexible shifts, including evenings, weekends, and holidays. Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea, housed in a beautifully restored 19th-century building beside Sloane Square station. The hotel features a rooftop restaurant, an intimate cocktail bar, and thirty thoughtfully designed bedrooms. Blending the heritage of the Cadogan Estate with a refined French sensibility, the hotel offers a private, elegant, and characterful environment. Independently run, we seek passionate individuals who take pride in their craft and are motivated to contribute to something special. Our people are ambassadors of the property — trusted to bring personality, precision, and pride to everything they do, while delivering a level of service that is warm, confident, and quietly exceptional. Upon successful completion of the probation period The service charge range fluctuates based on our forecasted business levels and may vary from month to month. TPBN1_UKCT

Job title:?Beauty & Fitness Assistant Department:?Beauty & Fitness Inspired & supported by: Beauty & Fitness Operations Leader Salary: £31,793 (including service charge) Your purpose will be:?To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively. This role requires a proactive individual with strong organizational skills, a keen eye for detail, and exceptional interpersonal abilities. By ensuring the smooth operation of our fitness facility, you will contribute significantly to the overall success of our establishment and the satisfaction of our guests. You will be accountable for: Ensuring the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards Assisting the Senior Receptionist and Beauty & Fitness Manager in maintaining the highest standards of professionalism in all aspects of operations Ensuring all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required Your key responsibilities & contribution will be: Operational Excellence: Overseeing the day-to-day running of all fitness-related activities, ensuring the smooth functioning of our facility. Maintenance and Presentation: Upholding high standards of cleanliness and maintenance for all gym equipment and ensuring the professional presentation of our colleagues. Continuous Development: Engaging in ongoing training and self-development to stay abreast of industry trends and best practices. Booking Management: Facilitating fitness and therapy bookings efficiently, ensuring optimal utilization of our resources. Safety and Compliance: Prioritizing health and safety protocols to create a secure environment for all patrons and staff members. Customer Relations: Handling complaints with professionalism and addressing them promptly to maintain a positive customer experience. Promoting Engagement: Infusing the environment with fun and humour to create an enjoyable experience for all users. Administrative Duties: Managing miscellaneous administrative tasks such as providing relevant information, operating the switchboard, answering queries, controlling float, completing administration query forms, and accurately recording income receipts. Qualifications What you will need to do this role: Passion for customer service and providing outstanding treatments to all guests Previous experience in a luxury environment or day spa Trained in body treatments, facials, manicure and pedicure Outstanding communication skills, both written and spoken Enthusiastic and positive personality Excellent attention to detail Highly organised and able to work independently Flexibility to work shifts and weekends Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information Whats in it for you? Competitive salary, pension, and life assurance 3133 days of holiday (including public holidays) Cashback for wellbeing/healthcare expenses & Perkbox Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 20% off at other Gordon Ramsay restaurants and Restaurant 1890 Free stay at The Savoy after probation Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access, cycle-to-work scheme and Virgin Active membership discount Season ticket loan for commuting Employee assistance program English classes, optician reimbursements, and local discounts for F&B and retail TPBN1_UKCT