Trabajos manager luxury retail en Reino Unido

THE JESSICA McCORMACK BRAND Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore. Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe. PURPOSE OF POSITION: Based in the Safe Room at Carlos Place and supporting the UK retail business, the Inventory Quality Control Specialist is responsible for ensuring the physical quality, proper storage, handling, and presentation of all stock within the retail environment. Reporting to the Inventory Control Manager, the role sits within the Inventory Control team and acts as the quality control authority for stock in the UK retail environment. The position focuses on preventative quality control, ensuring that stock is correctly handled, stored, presented and prepared for movement, while maintaining alignment between physical stock and ERP records. In addition to this primary QC focus, the role operates as a fully integrated member of the Inventory Control team, supporting core stock control activities and contributing to overall team flexibility and continuity. RESPONSIBILITIES: Retail Quality Control & Stock Integrity • Complete physical quality control checks on all stock entering and leaving the retail environment (including store transfers, loans, photo shoots and other stock movements), • Ensure all items meet company standards in terms of condition, presentation and readiness for display or transfer, • Act as a final control point prior to stock being released to retail or moved between locations Storage, Handling & Presentation Standards • Own and maintain standards for stock storage, handling and presentation across all UK retail locations, • Ensure correct use of storage systems, trays, packaging and protective materials within the safe room and stores, • Work directly with retail teams during set-up, pack down and daily operations to ensure adherence to best practice, • Promote and enforce correct product handling procedures, including the use of gloves and appropriate care techniques Retail Audits & Compliance • Conduct regular audits and spot checks across UK stores to assess adherence to stock handling, storage and care standards, • Address any deviations from company procedures in collaboration with Retail teams, • Provide feedback to management on recurring issues or risks to stock condition Retail Team Training & Best Practice • Deliver on-the-ground training and guidance to retail and product-handling teams, • Reinforce company procedures and standards for stock care, handling and movement, • Support the development of a culture of accountability and best practice in product handling Issue Resolution & Cross-Functional Working • Identify and escalate process issues affecting stock condition or integrity, • Work with Production and Workshop teams to resolve cross departmental QC issues impacting retail stock, • Ensure issues are addressed promptly and learnings are fed back into retail handling practices Process Improvement • Review and improve processes relating to stock handling, storage, packaging and transfer, • Make recommendations to enhance efficiency, reduce risk and improve stock protection, • Contribute to the development and refinement of SOPs and operational guidelines SECONDARY RESPONSIBILITIES: Inventory Control Support & Cross-Cover • Support the Inventory Control team with core stock control activities where required, including stocktakes, stock movements and safe room operations, • Provide cover during periods of absence or increased workload across the team, • Work collaboratively to ensure continuous coverage of both QC and stock control responsibilities Stock Movements & Record Accuracy • Provide a secondary check on stock transfers prepared by the Inventory Control team, ensuring alignment between physical stock and ERP records, • Confirm that stock movements are accurately prepared, recorded and documented prior to dispatch, • Support maintaining high standards of data integrity in collaboration with the Inventory Control team QUALIFICATIONS AND EXPERIENCE • Experience in a stock control, quality control or safe room role within a luxury retail environment, • Experience handling high-value goods with a strong understanding of jewellery care and safe storage, • Experience working with ERP systems and stock control processes, • Strong working knowledge of inventory control procedures and retail operations IDEAL CANDIDATE • Exceptional attention to detail with a strong focus on quality and accuracy, • Highly organised and able to prioritise effectively in a fast-paced environment, • Strong understanding of luxury product handling and presentation standards, • Confident working cross-functionally with retail, operations, workshop and production teams, • Proactive, hands-on approach with the ability to identify issues and implement improvements, • Strong communication skills, with the ability to train and influence others, • Professionalism and discretion when handling high-value items, • Able to physically handle delicate and high-value goods with care

Retail Supervisor - Guest Experience - London. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidanc

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in John Lewis, Westfields, near Shepherd`s Bush, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 3 days, 22.5 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Job Title: Client Sales Manager Department: Customer Reports To: VP, Customer and Trade Location: London About ABASK ABASK shines a light on exceptional craftsmanship and design. Connecting people with the world’s finest objects and makers, ABASK celebrates the process of creation, honouring time-honed techniques alongside innovation. ABASK shares the skills and stories behind over 400 local and global artisans it has curated in one intuitively designed e-commerce environment that delivers the best in customer experience and service. Taking the hard work out of choosing the most unexpected gift, personal collector’s item, or interior design scheme, ABASK promises to deliver its unique edit of rare, exclusive, and one-of-a-kind pieces to over 165 countries within one to four days. ABASK obsesses over the highest quality materials and makers, inspiring its customers to covet the preservation of traditional craftsmanship; delight in the function of design icons; and take joy in modern heirlooms while cherishing the stories that accompany them. Role Overview ABASK is seeking a highly commercial, entrepreneurial Client Sales Manager to lead and accelerate the growth of our B2C business from our London HQ. This is a senior, sales-driving role: you will own and drive revenue, manage and mentor a growing customer-facing team, and play a pivotal role in establishing ABASK’s global private client base. While B2C is the core focus, you will flex into B2B where required— supporting high-value Trade clients, projects, and key commercial opportunities when needed. You will operate in a fast-paced, high-growth environment, requiring adaptability, strategic thinking, and a hands-on approach. This role will also support the potential launch and management of physical retail/showroom spaces in the UK, and require travel to the key ABASK customer hubs when needed. This role leads the Client Sales function, working in close partnership with our: Trade & Interior Design Manager, Customer Operations Manager (both based at our HQ in London), and our Trade Manager – US (based in our New York office). Key Responsibilities Commercial Leadership & Sales Ownership • Own and deliver ambitious B2C revenue targets, • Personally manage and grow a portfolio of high-value private clients, • Lead by example as a top seller—actively driving conversion and client retention, • Drive repeat business, upselling, and client lifetime value, • Identify opportunities to grow VIP, and private client services B2C Strategy & Client Development • Define and execute the the private client strategy in partnership with leadership, • Build relationships with high-net-worth individuals, collectors, and private clients, • Maintain a detailed CRM documenting client preferences, purchase history,, • important dates, and lifestyle insights, • Leverage customer insights to identify growth opportunities, new services,, • activations, and experiences Team Leadership & Development • Recruit, manage, and develop a high-performing customer facing team over time, • Set clear targets, KPIs, and performance expectations, • Coach team members through weekly 121s to improve sales performance, client, • management, and product knowledge Client Experience & Brand Representation • Act as a senior ambassador for ABASK, • Deliver exceptional, design-led service across all customer touchpoints, • Lead high-touch client interactions, including in-person consultations and events, • Champion ABASK’s brand, craftsmanship narrative, and product offering Operations, Clientelling & Reporting • Own pipeline management, forecasting, and CRM discipline across the customer function, • Work with the Customer Operations Manager to ensure strong operational execution across logistics, and aftercare for top tier clients – your job is not done until the job is done, • Collaborate cross-functionally with merchandising, marketing, and operations teams, • Provide monthly performance reporting and insights to senior leadership, • Work with CRM to develop & execute a cohesive clienteling strategy Any other tasks as reasonably required to fulfil the role within the business and it’s evolution. Candidate Requirements • 6–10+ years’ experience in luxury sales, private client services, hospitality, or high- touch client advisory, • Proven track record of hitting and exceeding sales targets, • Experience managing high-value B2C relationships, • Demonstrated ability to manage and develop teams in a commercial environment, • Entrepreneurial mindset with the ability to thrive in a fast-scaling business, • “Little black book” of HNW clients preferred, • Excellent communication, negotiation, and relationship-building skills, • Strong visual sensibility, space planning knowledge, and appreciation for fine craftsmanship, • A positive attitude that thrives in a ‘scale-up’ environment

Sassi Holford is an international bridal and womenswear design company – one of only a few still manufacturing in the UK – that wholesales to high-end retailers in the UK, USA and beyond. This respected British couturier has two prestigious retail outlets in Knightsbridge, London and Taunton, Somerset. The company has forty-five years of solid, organic growth and is implementing an expansion plan for the next five years. The Sassi Holford brand is luxury and craftmanship - for our clients, through the clothes we handmake, we create trust and quiet confidence. The Store Manager for our prestigious London flagship store embodies these principles. The store is set in a Georgian townhouse in Knightsbridge, over five floors, with separate floors for sales, fittings and alterations. The ideal candidate will have couture bridal or fashion experience, a high level of personal presentation and sound digital literacy. As the leader of a small, highly professional team, you will be responsible for all daily activities to maintain a level of luxury our international clientele expects. We aim to create a calm, understated luxury environment for each visitor to elevate their store experience. You will be running style consultant and fit teams, and working closely with the marketing team. More mundane, but equally important, are administration, caretaking the premises and reporting to the Directors. What Sassi Holford is looking for: • Excellent sales and styling skills, • Ability to deliver an extremely high level of service to our international clientele, • Effective communication, • Proactive response and problem solving, • Positive and supportive team management, • Knowledge of garment construction and fitting, • The working hours for this position include two late weekday evenings and Saturdays in most weeks. An attractive salary package will be offered to the successful applicant.

This is an exceptional opportunity to join a luxury consumer brand in a pivotal operational leadership role. As Operations & Logistics Manager, you will take ownership of inventory, fulfilment, warehousing, third-party logistics partnerships, and order management across multiple sales channels. Operating at the intersection of supply chain, ecommerce, retail operations, and customer experience, you'll play a critical role in ensuring products move efficiently through the business while maintaining exceptional service levels and commercial performance. This is a 12 months FTC covering a maternity leave. This person must be able to start within a month. Key Responsibilities Operations & Supply Chain Leadership • Own inventory, fulfilment, and logistics operations across multiple sales channels, ensuring strong product availability and operational efficiency., • Lead relationships with external logistics and fulfilment partners, driving service excellence, cost optimisation, and continuous improvement., • Oversee stock management, forecasting alignment, replenishment planning, and inventory accuracy across the business., • Ensure seamless order fulfilment and customer delivery performance across retail, ecommerce, and wholesale channels. Performance & Continuous Improvement • Develop and monitor operational KPIs, using data and insight to drive efficiency, scalability, and customer satisfaction., • Identify opportunities to optimise processes, reduce costs, and improve service levels across the supply chain., • Manage transportation, warehousing, and returns operations, ensuring compliance and operational excellence. Leadership & Stakeholder Management • Lead and develop a small operations team while fostering a culture of accountability and continuous improvement., • Partner closely with commercial, finance, planning, retail, and customer service teams to support business growth and operational performance., • Provide operational insights and recommendations to senior leadership, supporting strategic decision-making and long-term planning. Required Experience and Skills • Minimum 5 years' experience in operations, inventory management, warehousing, fulfilment, logistics, or supply chain leadership roles., • Strong understanding of multi-channel operations across ecommerce, retail, and wholesale environments., • Proven experience managing third-party logistics providers and external operational partners., • Strong analytical and problem-solving capabilities with the ability to interpret data and drive informed decision-making., • Experience managing inventory planning, stock control, and operational reporting., • Excellent stakeholder management skills with the ability to influence across multiple functions and levels., • Strong commercial awareness and understanding of operational cost drivers.

Store Manager – Central London (12-Month Maternity Cover) £40,000 - £45,000 + Benefits | Central London An exciting opportunity has arisen to join a globally recognised fashion brand with a strong heritage, ambitious growth plans, and a reputation for delivering exceptional customer experiences. We are seeking an experienced Store Manager to lead a high-performing team of 10 colleagues within a Central London location. This is a 12-month maternity cover contract that offers significant exposure within the business and presents a strong opportunity for future career development as the brand continues to grow. The Role As Store Manager, you will take full ownership of the store's commercial performance, team development, and customer experience. You will inspire and motivate your team to exceed targets while ensuring the highest standards of visual presentation, operational excellence, and brand representation. Key Responsibilities Lead, coach, and develop a team of 8 people to achieve outstanding results. Drive sales performance and commercial success through effective leadership. Deliver an exceptional customer experience that reflects the brand's values. Manage all aspects of store operations, including stock, compliance, and visual merchandising. Recruit, train, and develop future talent within the business. Build a positive, engaging, and high-performance culture. About You Previous retail management experience within fashion, lifestyle, premium, or luxury retail. Proven ability to lead, motivate, and develop teams. Commercially aware with a strong track record of delivering results. Passionate about customer service and brand storytelling. Energetic, hands-on, and highly organised. Ambitious and eager to progress within a growing international business. What's on Offer? Salary of £40,000 - £45,000. Opportunity to join a worldwide fashion brand during an exciting period of growth. A supportive culture focused on development and progression. The chance to make a real impact in a high-profile store environment. Strong potential for future opportunities beyond the initial contract term. If you are a passionate retail leader looking for your next challenge with a dynamic and expanding fashion brand, we would love to hear from you.

The Bottega Veneta fragrance collection, inspired by the city of Venice and its history of cross-cultural encounter, weaves together essences from different corners of the globe, captivating the senses and transporting the imagination. Each fragrance reflects the artisanal heritage of the Veneto region. About the role We are seeking Luxury Brand Ambassadors full & part time for our exciting new Bottega Veneta Counter in Selfridges London W1. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. Purpose of the role As a Luxury Brand Ambassador for Bottega Veneta, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fashion, fragrance or beauty products is a plus. Why Bottega Veneta? • Draws inspiration from the city of Venice and its rich history of cross‑cultural exchange, • Blends rare essences sourced from different corners of the globe, • Creates sensorial experiences that captivate the senses and spark imagination, • Reflects the artisanal craftsmanship and heritage of the Veneto region Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits • 32 days paid annual leave (pro rata for part time employees), • Monthly Competitive Commission Structure, • Extra Day off for your Birthday, • Product Allocation with discounted rate, • Clothing Allowance, • Contribution into company pension, • Career progression & Training, • Length of Service Rewards

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in London Heathrow Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Sales Manager, Footwear Department, Liberty London Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service. SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is, • constantly maintained., • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your team so that they can perform to, • their best ability., • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way Benefits • Competitive basic salary, • Bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

You're not unhappy. You're undervalued. The best operators we meet aren't desperate to leave. They're comfortable. They're delivering. They're respected. But quietly, they know the ceiling above them is solid, the work has become repeatable, and the next twelve months look a lot like the last twelve. If you read that and felt something, keep reading. This is the role that ends that feeling. WHO WE ARE One Avenue Group operates some of London's most premium workspaces. We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work. Our standards are uncompromising. Our brand is built on detail. We're growing fast, and we're hiring the person who will run the engine room of that growth. THE OPPORTUNITY Lead a cluster. Own the P&L. Mobilise new buildings. Be mentored by the Operations Director, on a named, tracked path to that seat yourself within 24 months. £70,000 base plus a company bonus of 25–50%. This is not a maintenance brief. It's a building brief. We're not looking for someone to keep the lights on. We're looking for someone who is ready to step up, and who has been ready for a while. WHY THIS ROLE IS DIFFERENT ▸ A named promotion path. Operations Manager to Operations Director within 24 months. Written down. Tracked. Real. ▸ Mentorship from the top. Regular one-to-ones with the Operations Director. Exposure to the CEO. You will be known. ▸ Real commercial ownership. Full P&L across a cluster of centres. The numbers are yours to move. ▸ Skin in the game. £70,000 base plus a company bonus of 25–50%. Commitment, properly rewarded. ▸ The keys to new buildings. Lead new centre mobilisations end-to-end: fit-out, snagging, launch, handover. ▸ Standards to be proud of. We don't do mediocrity. Our clients are world-class. So is the product. KEY RESPONSIBILITIES Broad. Commercial. Hands-on. ▸ Run multi-site operations across a cluster of premium centres ▸ Lead, develop and hold to account multiple Business Managers ▸ Full P&L, revenue and budget responsibility across the cluster ▸ Project-manage new centre openings, fit-out to handover ▸ Drive consistency of brand and service across every site ▸ Own escalated and complex client relationships ▸ Negotiate regional supplier, contractor and procurement deals ▸ Conduct cross-site audits: standards, H&S, fire, risk ▸ Manage capex, refurbishment and reconfiguration projects ▸ Roll out new systems and processes across all centres ▸ Drive commercial performance: pricing, yield, upsell ▸ Deputise for the Operations Director when required WHO THRIVES HERE ▸ Inspirational leader of dispersed multi-site teams ▸ Confident communicator at every level ▸ Client-centric to the core ▸ Commercially and financially fluent ▸ Strategic and analytical thinker ▸ Strong project manager: on time, on budget ▸ Highly organised, a ruthless prioritiser ▸ Relationship builder and negotiator ▸ Calm under pressure, leads through change ▸ Continuous-improvement obsessed ▸ Mobile and flexible across sites ▸ Decisive problem-solver WHAT YOU WILL BRING The non-negotiables. Beyond this, we hire on judgement, taste and character. ▸ Degree-educated, or an equivalent demonstrable career track ▸ 5–10 years operational experience, including multi-site management ▸ Proven track record managing teams of 10+ ▸ Previous P&L, revenue and budget responsibility ▸ Background welcomed: serviced offices, premium real estate, hospitality, luxury retail, members' clubs ▸ Full right to work in the UK THE PACKAGE ▸ £70,000 per annum base ▸ 25–50% company bonus ▸ Structured multi-week onboarding ▸ Direct mentorship from the Operations Director ▸ Cross-portfolio exposure with Sales ▸ Involvement in new centre openings ▸ A named path to Operations Director HOW SUCCESS LOOKS ▸ Bi-weekly coaching cadence with the Operations Director ▸ Mock client viewings assessed by the Sales team ▸ Cross-site audits evidencing a centre of excellence ▸ SMART targets on client retention and events ▸ Cluster-level P&L performance against plan ▸ Successful mobilisation of new buildings WHO YOU'LL WORK WITH Three Board Directors. One standard. The people who built this business, and the people you'll be mentored by. Indre Vasiliauskaite, Operations Director (Board Director). Indre owns the operational standard the Group is known for. She runs the portfolio and is the architect of how a One Avenue building should feel from the moment a client walks in. She's the person you'll report to, learn from, and the seat you're being mentored to take. Richard Matthews, Commercial Director (Board Director). Richard joined in 2019 as Revenue Manager. Today he sits on the Board as Commercial Director, owning licence agreements, pricing, and our 500-strong broker network. He's living proof that the career path we promise here is the career path we build. Yours could be the next. Gurmeet Josen, Financial Controller (Board Director). Gurmeet leads the controllership of a £30m business and the Group's AI integration agenda. You'll work alongside Gurmeet on commercial reviews, capex sign-off and the operational data that informs every decision. Finance here is built to support Operations, not police it. ONE MORE THING We are not collecting CVs. We are hiring one person. If you've read this far, the brief has landed. Tell us, in your own words, why this role is yours. One Avenue Group - London's most considered workspaces

Assistant Store Manager | Lifestyle Menswear Brand Locations: Chelsea & East London Salary: £34,000 – £36,000 + Commission An exciting opportunity has become available with a lifestyle menswear brand for an Assistant Store Manager. We are recruiting for both an established boutique in Chelsea and a new store opening in East London. This role is suited to a luxury or premium retail professional with experience in team leadership, clienteling, and driving commercial performance within a fast paced retail environment. Key Responsibilities: • Support the Store Manager in the day to day running of the business, • Drive sales performance and deliver an exceptional client experience, • Lead, motivate, and develop the team on the shop floor, • Build and maintain long term client relationships through clienteling, • Ensure visual merchandising and brand standards are consistently maintained About You: • Previous management or supervisory experience within luxury or premium retail, • Strong sales and clienteling skills, • Commercially driven with a hands on approach, • Passion for menswear and premium fashion What's on Offer: • £34,000 – £36,000 base salary, • Individual commission structure, • Pension and company benefits, • Opportunity to join a growing lifestyle menswear business, including a new East London opening If you want to apply for this role send your cv to Larissa@360talentlondon.com 360 Talent specialises in high end retail recruitment, connecting top tier professionals with leading Fashion, Beauty, and Lifestyle brands across global markets. Apply now or get in touch for a confidential discussion.

Job Title: Global Retail Merchandising Assistant, Footwear Location: London Department: Merchandising Reporting to: Global Retail Merchandising Manager, FTW Role Purpose: To assist the Manager of Retail Merchandising FTW, driving revenue growth and ensuring the right assortment of products are available in the collection to maximise sales and enhance customer experiences. Nature and Scope of Position: • Prepare weekly and monthly sales reporting, highlighting key performance indicators (KPIs) such as sell-through, stock cover, and best/worst sellers, • Support with the maintenance of the long-range product plan, highlighting risks and trading opportunities, • Support the preparation and planning of the footwear global core assortment across retail stores and e-commerce channels, • Collaborate with Planning team to monitor global stock levels, sell-through rates, and product performance highlighting stock movement and transfer opportunities across store network, • Support with seasonal order uploads and lead order uploads for special projects., • Working closely with Planning, S&OP, Customer Services and Production teams to ensure timely Seasonal Product launches in line with critical path and marketing activities, • Co-ordinate Seasonal feedback from Regional teams, ensuring that all market requirements are captured, • Liaise with the Global Marketing, PR, VM, CRM and Retail Training teams to ensure that they have the information they need with regards to product focus for each trading period, • Support Marketing/Press teams with regional product investments and seasonal buys for marketing campaigns, • Own sample control for the department, to support global core assortments and ad hoc requests., • Support with co-ordinating Global production pre-orders for Retail and Wholesale, • Maintain competitor awareness and monitor market trends within luxury footwear, • Provide ad hoc administrative support as needed Skills & Experience: • Previous experience in retail merchandising or buying (internship or entry-level role acceptable), • Strong analytical skills with proficiency in Excel (pivot tables, VLOOKUPs, data analysis) & PowerPoint, • High attention to detail and strong organisational skills, • Commercial awareness and a passion for luxury fashion, particularly footwear Characteristics Required: • Innovative and proactive, with a “can do” approach, • Team player with the ability to work on own initiative when required, • Thrives in a fast-paced and growing business, comfortable with change Preferred Qualifications: • Degree in Fashion, Business, Merchandising, or related field, • Experience working within a luxury or premium retail environment, • Familiarity with merchandising systems and reporting tools (eg. Power BI, SAP, PLM, FSR) Jimmy Choo Perks • 25 days holiday, • Summer Fridays, • Product Allowance and Discounts, • Exclusive Employee Sales, • Private Healthcare, • Pension and Life Insurance At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

LUXURY SENIOR / SALES CONSULTANTS – FINE JEWELLERY CENTRAL LONDON £32K - £35K+ 1% -5% COMM We are looking for experienced Luxury Senior / Sales Consultants with 2+yrs experience selling PREMIUM / LUXURY jewellery. This is a very exciting time for our client who is expanding their stores and creating a number of SALES CONSULTANTS roles based in White City. The ability to clientele, build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique Manager, and Assistant Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times., • Be an effective team member., • Based in Fine Jewellery and can cross sell Fine Watches. Ideal Candidate: • Must be articulate with excellent communication skills., • Senior / Sales Consultant must have a minimum of 2yrs experience selling jewellery, • Experience in clientelling and service delivery within a luxury / premium retail environment., • Be passionate about fine Jewellery and the opportunity to learn about fine watches, • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set., • A passion to learn and self-develop knowledge on all products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients., • Have excellent English both verbal and written – additional language skills would be an advantage., • Smart and well-groomed in appearance. Additional to the basic salary: 1%-5% Commission , 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

About MATIERE PREMIERE MATIERE PREMIERE fragrances are built around an overdose of a single natural ingredient. Co-founded by Aurélien Guichard, the Maison blends tradition and modernity, revealing the pure texture and most beautiful facets of each raw material through refined, contemporary compositions. Excellence in quality guides every step, from the careful selection of the finest natural ingredients to sustainable and ethical sourcing worldwide. Your Mission As Assistant Store Manager, you will support the Store Manager in driving boutique performance, leading the team, and delivering an exceptional client experience. You will play a key role in ensuring the smooth day-to-day operations of the boutique while acting as a true ambassador of the House. Business Development & Client Experience • Support the achievement of sales targets and KPIs., • Deliver an elevated and personalised client experience aligned with the House standards., • Build and maintain strong relationships with local and international clients., • Support CRM and clienteling initiatives to strengthen customer loyalty., • Assist with in-store activations and events., • Monitor boutique performance and contribute to action plans to maximise results. Team Support & Leadership • Support, motivate, and coach the Fragrance Sales Advisors on the shop floor., • Lead by example and foster a positive and collaborative team spirit., • Assist with onboarding and training new team members., • Ensure the team embodies the values, image, and service standards of the House. Operational & Brand Excellence • Ensure the boutique consistently meets Retail Excellence standards., • Support daily operations including stock management, scheduling, reporting, and internal communication., • Ensure product presentation and visual merchandising guidelines are respected., • Help maintain grooming and operational standards in line with company policies., • Act as Manager on Duty in the absence of the Store Manager when required. Profile • Previous experience (2–4 years) in luxury retail, ideally in fragrance, beauty, fashion, or hospitality., • First experience in team supervision or a senior sales advisor role is a plus., • Strong customer service and sales skills with attention to detail., • Positive attitude, team spirit, and strong organisational skills., • Fluent in English; another language is a plus., • Passion for fragrance, luxury, and storytelling., • Comfortable with retail tools and reporting. What We Offer • A stimulating and elegant environment within a fast-growing luxury fragrance Maison., • Continuous training and career development opportunities., • The opportunity to contribute to the success and growth of our London boutique.

Location: Chelsea, London Term: 6-12 months, pop up store, opening early Sept Company Description Marfa Stance is a design-led fashion brand that challenges the status quo by creating modular, Italian-made garments and buildable accessories intended to be enhanced rather than replaced. The brand focuses on year-round wearability and versatility through clever layering and detachable components such as hoods, collars, and liners, empowering individuals to create a uniquely personal style that evolves over time. Marfa Stance emphasizes continuity, quality, and limited-quantity production, using responsibly sourced and recycled fabrics from Italy and Japan. With a deliberately sustainable approach, the brand offers an intelligent alternative to fast fashion, celebrating individuality and creativity for people wherever they go. Role Description This is a full-time, on-site Assistant Store Manager role based in the London Area, United Kingdom. The Assistant Store Manager will support daily store operations, including overseeing opening and closing procedures, maintaining visual merchandising standards, and ensuring a welcoming, brand-aligned environment. The role involves leading and coaching store team members, driving exceptional customer service, and promoting the Marfa Stance ethos to all visitors. The Assistant Store Manager will assist in monitoring sales performance, managing inventory, and implementing retail loss prevention practices. This position also collaborates with the Store Manager and wider brand team to execute in-store events, provide product education, and contribute to continuous improvement of the customer experience. Qualifications • Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating memorable experiences and building long-term relationships., • Effective Communication skills, both verbal and written, to interact confidently with customers, colleagues, and external partners., • Experience in Store Management or supervisory retail roles, including team coordination, basic reporting, and day-to-day operational support., • Knowledge of Retail Loss Prevention practices, with the ability to uphold store policies and safeguard stock and assets., • Previous experience in premium or luxury retail, ideally within fashion or apparel, is highly beneficial., • Strong organizational and time-management skills, with attention to detail and the ability to multitask in a fast-paced environment., • Proficiency with basic point-of-sale systems and retail technology; comfort with using digital tools to support operations and reporting., • Commitment to sustainability, quality craftsmanship, and the Marfa Stance brand values, with a genuine interest in style and design.

Job Title: Retail Assistant Reporting to: Store Manager Location: London Type: Full and part time contracts available OVERVIEW This is an exciting opportunity to join our luxury retail team in London. As a Retail Assistant, you are naturally passionate about delivering an exceptional customer experience, with an infectious eye for detail and unwavering standards. Your high emotional intelligence allows you to connect deeply with clients, providing exquisite service that cultivates loyalty. While working towards individual targets, you’ll thrive in a collaborative team environment where collective success is celebrated. With a strong knowledge of the fragrance and beauty industry, you effortlessly convey your passion for the Perfumer H brand, inspiring customers through your expertise and enthusiasm. KEY REQUIREMENTS • Deliver "best in class" customer service to grow a client base., • Supporting the Store Manager to ensure the best visual standards within your store to create an exciting environment for your customers and team., • Monitor stock and product levels in store., • Keep up to date with product knowledge to ensure you are knowledgeable and offering the best styling advice to your customer., • An agile mindset that can adapt to new challenges and ‘in the moment’ situations., • Knowledge of enhancing the consumer experience in a fragrance led retail environment., • Keen interest in upcoming trends within Fragrance and Beauty Retail, especially in the luxury market., • Excellent organisational skills, ability to multi-task, prioritise efficiently and achieve deadlines., • Excellent communication and interpersonal skills., • Experience in a retail environment., • Being bilingual or multilingual is a bonus. CURRENT OPPORTUNITIES We are currently recruiting for the following positions across our London retail team: Full-Time Retail Assistant – Chiltern Street Join our passionate team on Chiltern Street, working alongside a close-knit group to deliver an exceptional luxury retail experience in one of Perfumer H's London stores. Full-Time & Part-Time Retail Assistants – Selfridges London (Opening August 2026) We are delighted to be opening our new Perfumer H concession in Selfridges this August and are looking for passionate fragrance enthusiasts to join us on this exciting journey. This is a unique opportunity to be part of a brand-new launch, helping to establish Perfumer H within one of the world's most iconic department stores while delivering the exceptional service and craftsmanship our brand is known for. Perfumer H is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership. Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process. Applications by email with your CV & Cover Letter to careers@perfumerh.com

Lead the Guest Experience at One of South-West London's Luxury Salons Raw Bella Aveda is an award-winning luxury hair salon dedicated to creating exceptional experiences for every guest who walks through our doors. We are passionate about beautiful hair, outstanding service, and building genuine relationships with our clients. We are seeking an ambitious, professional, and highly organised Front of House & Salon Manager: to become a key leader within our growing business. This is an exciting opportunity for someone who thrives in a premium customer-service environment and is passionate about leading people, driving performance, and delivering exceptional guest experiences. You will work closely with the Salon Owner and Managing Director, taking responsibility for the smooth day-to-day operation of the salon while inspiring and supporting a talented team. Key Responsibilities -⁠ ⁠Lead, motivate, and develop a high-performing salon team. -⁠ ⁠Manage stylists, receptionists, apprentices, and support staff. -⁠ ⁠Conduct regular one-to-one meetings and team development sessions. -⁠ ⁠Monitor team performance and support the achievement of individual and salon targets. -⁠ ⁠Foster a positive, professional, and collaborative team culture. Salon Operations -⁠ ⁠Oversee daily salon operations and front-of-house activities. -⁠ ⁠Manage staff rotas and scheduling to maximise productivity and service levels. -⁠ ⁠Ensure salon standards, cleanliness, and presentation remain exceptional at all times. -⁠ ⁠Maintain operational procedures and ensure compliance with company policies. Stock & Commercial Performance -⁠ ⁠Manage inventory, stock levels, supplier orders, and retail displays. -⁠ ⁠Support retail sales growth and service revenue targets. -⁠ ⁠Analyse key business performance metrics and identify opportunities for improvement. Marketing & Client Retention -⁠ ⁠Support and implement marketing initiatives that attract new clients and strengthen client loyalty. -⁠ ⁠Create engaging content for Instagram, Facebook, and other social platforms. -⁠ ⁠Utilise salon software and client data to enhance customer engagement and retention. -⁠ ⁠Contribute ideas that support business growth and brand development. What We're Looking For Essential -⁠ ⁠Previous salon management, assistant manager, front-of-house management, or relevant luxury hospitality management experience. -⁠ ⁠Outstanding customer service and relationship-building skills. -⁠ ⁠Strong organisational and multitasking abilities. -⁠ ⁠Excellent communication and leadership skills. -⁠ ⁠Experience managing schedules, rotas, and team performance. -⁠ ⁠Commercial awareness and a proactive approach to achieving targets. -⁠ ⁠Confidence using booking systems, email, and social media platforms. Benefits: • Employee discount, • Store discount, • Casual dress Job Type: Full-time self-employed Additional pay: • Bonus scheme Benefits: • Discounted or free food, • Employee discount Ability to commute/relocate: • Streatham SW16 6HH: reliably commute or plan to relocate before starting work (preferred) Pay: £30,000.00-£40,000.00 per year Work Location: In person Ready to Join Us? If you are passionate about people, service excellence, and leadership, we'd love to hear from you. Please submit your CV together with a cover letter explaining why you would be a great fit for Raw Bella Aveda. We look forward to meeting you.

Department: Retail Place of work: Piccadilly, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English and Arabic, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Mekhann is a London-based design house specialising in hand-embroidered silk works. Our Chelsea Showroom is not a typical retail environment. It is a quiet, visually led space where rhythm, discretion and consistency define the client experience. We are hiring a full-time Showroom Assistant to take responsibility for the daily running of the store. This is a front-of-house role, but not a traditional sales position. You will welcome clients, maintain the atmosphere of the space, and support the daily rhythm. Sales may occur, but only as a natural extension of presence — not persuasion. The role reports directly to the Showroom Manager and requires a steady sense of pace, attentiveness to detail and an instinctive understanding of when to act and when to hold stillness. 🧩 Key Responsibilities • Open and close the store each day (keyholder responsibility), • Maintain the spatial rhythm and visual order of the store throughout the day, • Prepare the space before and after client visits with minimal instruction, • Receive deliveries, maintain stock flow and manage packaging materials, • Support light admin tasks (Shopify, order prep, basic coordination), • Assist with physical preparation of product selections and online fulfilment, • Support the founder and team when needed, without overstepping the tone or role, • Maintain the back-of-house with clarity, cleanliness and structure 🧭 Who This Is For • You have experience in luxury retail, boutique hospitality or founder-led spaces, • You are calm, reliable and observant, • You prefer operating in refined, structured spaces rather than fast-paced environments, • You notice what needs doing without being asked, • You are comfortable welcoming clients and setting the tone, without needing to dominate the space, • You understand the responsibility that comes with holding keys to a Chelsea store, • You are happy working independently, with care and consistency 📍 Location 84 Fulham Road, South Kensington, SW3 6HR London Salary: BOE 📬 To Apply Please send your CV and a short introduction via LinkedIn. We are looking for someone who understands the tone of a refined space, holds responsibility without being reminded, and prefers to work with care over visibility. If this sounds like you, we’d be glad to hear from you.

Full Time Boutique Client Advisor - Luxury Womenswear Our client is a beautiful Womenswear brand based on Mount Street. They are looking for an experienced Client Advisor to support and drive sales performance whilst delivering a consistently elevated client experience, and ensure the smooth day-to-day operation of boutique. This will include general admin duties and processing on-line returns so ideal if you are tech savvy or have some basic experience with Ecom/shopify. Ideally you will have experience in a small boutique environment and comfortable engaging with senior business leaders regularly. The business is at an exciting stage and looking for someone proactive and keen to establish a long term career with the business. General working hours will be Monday- Friday 9:30am - 6:30pm A Saturday may be required on exception, for a private client appointments. Key Responsibilities • Deliver a personalised, high-standard client experience in line with luxury service expectations, • Drive sales through styling, product knowledge, and active client engagement, • Build and maintain a client book to support repeat business and retention, • Process transactions, returns, exchanges, and refunds accurately according to the brand’s return policy, • Maintain and update client records; support CRM and clienteling activity, • Receive, unpack, and organise stock deliveries, • Responsible for opening and closing the Boutique at times, • Support stock control, replenishment, cycle counts, and stock takes, liaise with the warehouse for stock requests, • Maintain inventory accuracy and report discrepancies promptly, • Support e-commerce operations, including order preparation and returns as required, • Maintain shop floor and back-of-house standards, including visual presentation and cleanliness, • Support private appointments, VIP visits, and in-store events, • Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests, • Ensure precision and consistency across all internal systems and trackers Requirements • 2-4 years’ experience in luxury or premium fashion retail preferably Women's premium/luxury, • Comfortable working in a small team environment, • Strong sales performance in a client-led environment, • Experience with Shopify some Ecom online merchandising would be a plus, • Experience processing on-line returns, • Strong administrations and advanced technological skills, • Existing client book preferred but this is not essential, • Experience working with high-value and repeat clientele, • Highly organised with strong attention to detail, • Professional, polished, and commercially aware

Mode Search is proud to be partnering with a luxury brand to recruit an experienced Store Manager. We are seeking an inspiring leader to oversee a flagship boutique at the brand’s Harrods location. This is a unique opportunity to drive commercial results, deliver exceptional client experiences, and foster an inclusive, high-performing team culture. Our client is a globally recognised luxury house, celebrated for its timeless craftsmanship, contemporary creativity, and dedication to excellence. With a rich heritage and an innovative spirit, the brand continues to set the standard in the luxury sector. Their boutiques are more than retail spaces; they are immersive destinations where clients are inspired, stories are shared, and meaningful connections are built. Joining this brand means becoming part of a legacy that values artistry, authenticity, and the power of human connection. The role: • Lead by example on the sales floor, coaching and inspiring the team to achieve store KPIs and deliver unparalleled service., • Demonstrate an entrepreneurial mindset and strategic vision across sales, client experience, and team development., • Build deep market understanding, stay attuned to competitor practices, and cultivate strong community networks to enhance client engagement., • Ensure operational excellence, compliance, and seamless collaboration across client-facing and support teams., • Create an inclusive, supportive environment that empowers people to reach their potential while celebrating innovation and resilience., • Motivate and guide the team to exceed goals, adopt new tools and systems, and embrace evolving ways of working., • Partner with regional and central teams, sharing valuable insights to support business needs. Requirements: • 7–10 years of sales management experience, ideally in luxury or premium retail., • Proven track record of achieving commercial success and leading clienteling strategies in an omnichannel environment., • Inspirational leader with strong recruitment, development, and talent retention skills., • Passion for luxury retail; expertise in high-end categories is a plus., • Strong network with ability to expand and nurture client relationships., • Highly organized with a history of operational excellence and experience managing inventory accuracy., • Adept with digital tools and performance KPIs., • Flexible schedule, with ability to work evenings, weekends, and holidays., • Bachelor’s degree preferred. To apply, please send your CV to info@modesearch.co.uk or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!

Purpose of the role We are currently recruiting for Client Advisers for our store in Selfridges and another store set to open in Harrods in October 2026. The client advisor will embody the ethos and values of the brand. This is a department store opportunity where you will offer an exceptional client experience and build lasting relationships through a personalised and informed service. The client advisor will be commercially minded, whilst managing client interactions with discretion and respect. The role requires an interest in fashion, culture and the arts. Responsibilities Client engagement and sales performance • Provide an exceptional client experience by welcoming, advising and styling clients on product selections and informing them about the brand, • Develop the client relationship; create and maintain strong and loyal relationships with clients, • Understand and anticipate client needs, offer personalised recommendations and styling advice, • Achieve and exceed individual and store sales targets Product Knowledge • Maintain a thorough understanding of the product collections, including campaign styling, fabrics and craftsmanship. Visual Merchandising • Assist in maintaining the visual presentation of the store, ensuring that displays always adhere to the brand guidelines and are maintained throughout the day, • Communicate with the manager or VM ambassador for the store on any product rotations and/or product needs to ensure consistency in display and its reflection of the brand. Team Collaboration • Work closely with team colleagues to create a positive and productive work environment., • Participate in training sessions and team meetings to monitor and progress sales throughout the month, retain up to date product knowledge and deliver business objectives Brand Ambassador • Embody the brand's values and aesthetic in personal presentation and conduct, • Stay up-to-date with fashion trends, competitor brands and relevant cultural events and exhibitions in the area Qualifications, Skills, Experience Required • Previous experience in retail sales, preferably in luxury fashion or high-end retail, • Strong interpersonal and communication skills, with the ability to connect with a diverse clientele, • A strong interest in fashion and the arts, • Proven track record of meeting or exceeding sales goals, • Ability to work flexible hours, including weekends and holidays

Overview Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape. As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint. Key Responsibilities Commercial Leadership & Performance · Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets. · Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement. · Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example. · Contribute to business growth through proactive client outreach, appointment setting, and repeat business development. Client Experience & Clienteling · Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning. · Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention. · Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences. · Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times. Team Leadership & Development · Support the Concession Manager in leading, motivating, and developing a high-performing team. · Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration. · Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills. · Assist in identifying talent and supporting recruitment, onboarding, and ongoing development. Operations & Retail Excellence · Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation. · Maintain the highest standards of visual merchandising and presentation in line with brand guidelines. · Monitor stock levels and support inventory processes to optimise availability and minimise loss. · Ensure compliance with all operational procedures, including security, cash handling, and store policies. Brand Representation · Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence. · Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations. · Represent the brand at in-store events and client activations when required. Profile · Previous experience in a supervisory or assistant management role within luxury or premium retail. · Strong understanding of menswear, including tailoring, ready-to-wear, and accessories. · Proven ability to drive sales performance and build a loyal client base. · Excellent interpersonal and communication skills, with a natural ability to influence and inspire. · Commercially aware, highly organised, and confident in a fast-paced retail environment. · A passion for luxury fashion, craftsmanship, and client experience. · Additional language skills are advantageous. Why Join Join a high luxury house known for its excellence, heritage, and innovation within menswear. Be part of a dynamic retail environment that values leadership, creativity, and ambition. Access strong career development opportunities within an internationally recognised brand. Work within a culture that champions performance, collaboration, and client excellence. To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.

Would you like to join a globally recognised luxury house where you'll have the opportunity to shape media strategy? As the Senior Media Manager, you will have the opportunity to shape media strategy, influence how media is planned and executed, and establish new ways of working. Balancing strategic direction with hands-on execution, you'll oversee media governance, optimise performance across the full marketing funnel, and build strong partnerships with internal teams, agency partners and major media platforms The Role: • Own and develop the annual media strategy across multiple brands., • Lead end-to-end media planning, investment and budget management., • Partner with a leading media agency to deliver best-in-class planning, activation and optimisation., • Act as the internal media expert, educating and influencing marketing teams on media strategy and effectiveness., • Develop audience strategies and drive data-led decision making through marketing mix modelling and performance insights., • Build strong relationships with key media partners, including Meta and Google., • Oversee campaign governance, media processes and asset management., • Deliver integrated full-funnel media campaigns across brand and performance channels., • Partner with senior stakeholders including Marketing Directors, the General Manager and cross-functional teams., • Identify new opportunities to improve media effectiveness and continuously evolve ways of working. About You: • Proven experience developing cross-channel full-funnel media strategies., • Strong understanding of both brand-building and performance marketing across the full funnel., • Experience within FMCG, retail or luxury consumer brands., • Background gained either agency-side (ideally within a large network agency) or client-side., • Strong understanding of the UK media landscape., • Excellent stakeholder management skills with the ability to influence senior leaders., • Commercially minded with experience managing significant media budgets., • Confident balancing strategic thinking with hands-on delivery., • Passionate about using data and insights to optimise media performance., • Comfortable challenging the status quo and bringing fresh ideas to the business. If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

As HR Operations Coordinator, you will provide HR support to our Moncler and Stone Island retail network across UK, Ireland and Northern Europe. You will work closely with the HR Manager for the region, with the opportunity to learn and develop across various aspects of the HR function: Responsibilities and tasks: HR & Payroll administration • Prepare, maintain, and update employee records, personnel files, legal documents, and other employment-related documentation, • Develop and maintain HR databases, systems (currently SuccessFactors), and electronic filing systems., • Conduct regular audits of personnel files, • Ensure the time and attendance system (UKG) is accurately maintained and ready for payroll processing in line with country-specific deadlines, • Support the HR Manager with monthly payroll processes across the different countries in the region, • Ensure all employee benefits schemes are administered in line with monthly deadlines. Recruitment and Onboarding • Support the HR Manager with the recruitment of store roles across the region, including drafting job adverts, reviewing applications and CVs, scheduling interviews, and supporting candidate screening., • Update job descriptions and job specifications as required., • Manage the onboarding process for all new starters, including issuing e-offers, contracts of employment, and coordinating PMS and payroll onboarding People Management System (SuccessFactors) • Regularly update and maintain the HR system, ensuring all employee information is accurate and up to date, • Conduct regular audits to monitor visa, work permit, and passport expiry dates, ensuring compliance., • Ensure employee contact details are accurate and consistently updated across all systems HR Operations • Support the HR Manager in tracking employee probation periods and ensuring appropriate action is taken where required., • Monitor attendance across regions and flag any areas of concern, • .Support managers with first-line HR queries Employment law and Company Policies • lMaintain a strong understanding of company policies across the region, • Keep up to date with relevant local employment laws and market trends Other responsibilities • Participate in ad hoc HR projects as required. Requirements • Previous experience or an educational background in HR, recruitment, orbusiness., • Proficiency in Microsoft Office applications, particularly Excel, • Excellent interpersonal skills, with strong attention to detail and a proactive, solution-focused approach., • Strong communication skills, with a high level of written and spoken English., • A genuine interest in Human Resources, retail, and luxury fashion., • Enthusiastic and proactive, with a structured, organised, and responsive working style., • Ability to work independently under tight deadlines, as well as collaboratively within a team.

John Bell & Croyden Wigmore Street, London W1 Salary: £40,000 – £55,000 (depending on experience) Reports to: Pharmacist Manager The Role We’re looking for an experienced Clinical Services Pharmacist or Registered Nurse to take on a key role within our business as Private Services Manager. This is a hands-on position where you’ll be responsible for delivering high-quality clinical services while also growing and shaping the commercial success of the department. You’ll play a central role in how our private services evolve, working directly with clients as well as driving new opportunities. You’ll be the main point of contact for our wellness services, including phlebotomy, vaccinations and our medical weight loss clinic, ensuring both an excellent patient experience and a strong, sustainable service offering. What You’ll Be Doing Clinical delivery • Providing phlebotomy services across a variety of diagnostic tests, • Running the medical weight loss clinic, including consultations, treatment plans and follow-ups, • Delivering vaccination services both in-store and off-site, • Carrying out general health checks and wellness screenings, • Maintaining high clinical standards and safe working practices, • Supporting internal teams with training and sharing clinical knowledge where needed Service management and growth • Managing the day-to-day running of the clinic, including bookings and stock, • Identifying ways to grow the service, increase revenue and build client loyalty, • Working closely with marketing, providing clinical input to support campaigns, • Acting as a key representative of the service, internally and externally, • Building relationships with local businesses to promote services and attract new clients Client experience • Delivering a high-end, personalised service in line with a luxury retail environment, • Building strong relationships with clients and creating a trusted experience, • Explaining results in a clear, straightforward way with practical advice About You • Qualified Pharmacist or Registered Nurse with valid GPhC or NMC registration, • Confident in phlebotomy and vaccination delivery (essential), • Experience in private healthcare, wellness or similar environments would be beneficial, • Comfortable working towards targets and growing a service, • Strong communication skills and able to build rapport easily with clients, • Someone who is proactive and able to manage their own workload and clinic space, • Willing to network and engage with the local community and businesses

About MATIERE PREMIERE MATIERE PREMIERE fragrances are built around an overdose of a single natural ingredient. Co-founded by Master Perfumer Aurélien Guichard, the Maison blends tradition and modernity, revealing the pure texture and most beautiful facets of each raw material through refined, contemporary compositions. Excellence in quality guides every step, from the careful selection of the finest natural ingredients to sustainable and ethical sourcing worldwide. Your Mission As Store Manager, you are the true ambassador of the House — responsible for driving sales performance, leading the team, and delivering an exceptional client experience. Business Development & Performance • Drive the boutique’s sales and ensure achievement of revenue and KPI targets., • Analyse performance and implement action plans to maximise results., • Build and retain a loyal client base, cultivating strong relationships with both local and international clientele., • Develop client loyalty and implement appropriate CRM tools and clienteling actions, including in-store events., • Review and submit sales and operational reports to management. Team Leadership • Lead, inspire, and coach the team (Team Leader and Fragrance Sales Advisors)., • Recruit in collaboration with the Area Manager and the Recruitment team., • Foster a positive, motivating environment that reflects the values of the House. Operational & Brand Excellence • Guarantee flawless execution of the Retail Excellence ceremonial., • Train and develop talents to achieve excellence in both service and results in accordance with company policy., • Ensure perfect product presentation and compliance with visual merchandising guidelines., • Oversee daily operations: stock management, scheduling, reporting, and internal communication., • Ensure compliance with grooming standards according to the House guidelines., • Carry out any other duties within your capacity, which the Company may reasonably require. Profile • Proven experience (minimum 3–5 years) in team management within luxury retail, ideally in niche or selective perfumery., • Strong commercial acumen and sensitivity to high-end client expectations., • Natural leadership, passion for people development, and refined sense of service., • Fluent in English; another language would be a plus., • Impeccable presentation, energy, and enthusiasm for the world of fragrance., • Strong computer skills. What We Offer • A stimulating and elegant environment within a fast-growing luxury fragrance brand., • Continuous training and career development opportunities., • A key role in the opening and success of our first London store.

Sensor Tower is hiring a Digital Marketing Strategy Analyst to join our Innovation & Strategy team in EMEA. Our team delivers bespoke, high-impact data solutions and consulting projects to our most strategic clients, helping them maximise the value of Sensor Tower data across mobile app + web performance, digital advertising, audience and gaming insights. Reporting to the Senior Manager of Business Strategy, you’ll manage existing client engagements, support new business opportunities, lead key team initiatives, and collaborate cross-functionally with technical and go-to-market teams. You’ll also have the opportunity to shape new ideas, refine our capabilities, and influence how we deliver value to clients. This role will suit someone with strong data capability and client facing experience, with a background in digital marketing or marketing technology, who thrives in a fast-paced, adaptable environment and is comfortable operating autonomously. Sensor Tower operates a hybrid working policy, and you’ll work from our London office two days a week. What you’ll do: • Partner with the Senior Manager of Business Strategy to deliver digital marketing data and insight solutions for strategic EMEA accounts, primarily Fortune 500 and FTSE 100 companies across the US and Europe., • Manage ongoing client engagements while supporting new business opportunities., • Lead specific project workstreams end-to-end, owning delivery, timelines and stakeholder coordination., • Conduct analysis of digital marketing, campaign performance and consumer data, alongside QA and proof-of-concept work., • Translate complex datasets into clear, insight-led recommendations that drive client decision-making., • Support new client implementations across verticals such as CPG, Luxury and Retail., • Collaborate closely with Technical and Go-To-Market teams to ensure high-quality, on-time delivery aligned to client needs. What you’ll bring: • 3+ years of experience in marketing strategy, ad-tech, mar-tech, consulting or related environments., • Hands-on experience with digital advertising, e-commerce or customer-level datasets., • Proven track record in client-facing roles with enterprise stakeholders., • Strong Excel-based data analysis and reporting skills. Familiarity with other analytical tools is a plus., • Ability to build clear, insight-led narratives in PowerPoint or Google Slides., • Confidence working with multiple datasets to generate actionable insights., • Strong communication skills, with the ability to simplify technical outputs for non-technical audiences., • High ownership and a proactive mindset.

A Senior Account Manager role within a premium beauty brand, ideal for a commercially driven account manager who knows how to grow partnerships and deliver results. 12-month maternity cover role based in London. The Role You will own and develop key UK retail, subscription box and ecommerce accounts, working closely with the Commercial Director to drive sell-out performance, protect brand standards and deliver against ambitious targets. This is a role for someone who brings commercial energy, strategic thinking and genuine relationship depth. • Build and develop a strong UK wholesale retail business, ensuring sell-out targets align with commercial strategy, • Act as the primary contact for retail partners, managing day-to-day account activity with the support of a Junior Account Manager, • Review and execute marketing plans, JBPs and brand guidelines across all retail partners, • Accurately forecast revenue on an annual, quarterly and monthly basis, • Manage stock fulfilment by working closely with the Operations and Supply teams, • Coordinate and deliver NPD launches to maximise sales performance across the UK market, • Develop merchandising plans and sampling initiatives in collaboration with internal teams, • Produce weekly and monthly sales and productivity reports for the business, • Manage P&L across all sales actions, price deals and activations, • Collaborate with NPD, PR and Marketing to strengthen market share across all product lines, • Bring forward new commercial ideas on bundles, boxes and business development opportunities, • Resolve account queries including invoices, credits and returns efficiently and professionally Sound like you? You have proven experience in a similar senior account management role, ideally within beauty or luxury retail. You are highly commercial, a natural relationship builder and someone who finds genuine motivation in sales success. You hold a relevant degree, are confident with Excel and PowerPoint, and demonstrate strong forecasting and analytical skills. You thrive when working at pace, bring an entrepreneurial mindset and are always looking for the next opportunity to exceed.

GROUP HEAD OF SALES - EUROPE LOCATION: London (with regular travel to the rest of Europe) REPORTS TO: Group Sales Director RESPONSIBLE FOR: Regional Manager DACH (Germany, Austria, Switzerland) and The Lakes Distillery Brand Ambassador - Europe. COMMUNICATORS: Group CEO, Group Head of Sales– Asia and Middle East, Group Finance Director, Head Winemaker, UK Sales Team and Group Marketing Heads of Department. MAIN PURPOSE: This role will be responsible for the overall international sales strategy in Europe. With strong experience in luxury global wine and spirits distribution, and a specific focus towards the On-Trade and building key relationships, this key position aims to maximise the international sales performance. This role will be responsible for leadership of the International Sales Team in Europe. This role has ownership and accountability for building and establishing new business development strategies, distributors and increasing The Nyetimber Group brand awareness on key listing in the ultra-premium On and Off Trade channels across Europe. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of English Sparkling Wine and more. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber should difference itself with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Develop and lead the commercial strategy across Europe for both Nyetimber and The Lakes Distillery., • Define and implement long-term sales and distribution plans in partnership with the Group CEO and Group Sales Director., • Deliver sustainable commercial growth across European markets, distributors, product categories, and channels, supported by clear KPI frameworks., • Drive commercial performance while protecting luxury brand equity, pricing integrity, and premium market positioning., • Lead, develop, and inspire the European Sales team across all channels, including On-Trade, Off-Trade, and B2B., • Deliver ambitious business growth objectives aligned to the wider Nyetimber Group international strategy., • Secure and grow prestigious On-Trade and Off-Trade listings in partnership with distributors and key stakeholders., • Identify and develop new business opportunities across priority European markets and channels., • Evaluate new commercial opportunities to ensure strategic alignment, long-term value creation, and effective use of resources., • Partner closely with Marketing teams and distributors to deliver best-in-class brand activation and market plans across Europe., • Manage the European sales budget effectively, ensuring strong financial control and commercial accountability., • Review sales performance regularly with Finance across product categories and markets, identifying opportunities for growth and optimisation., • Provide strategic commercial insight to support wider business planning and international growth strategy., • Monitor competitor activity, market trends, and industry developments across Europe, making recommendations to support continued growth and brand positioning., • Responsible for developing the Travel Retail strategies worldwide. SKILLS AND EXPERIENCE: • Proven leadership experience managing and developing high-performing commercial teams., • Proven track record of developing and executing successful international sales and distribution strategies., • Experience within champagne, sparkling wine, or premium spirits categories is a must., • Significant senior commercial experience within the luxury wines and spirits industry is essential., • Strong understanding of luxury brand positioning, premium route-to-market strategy, and prestige pricing management., • Demonstrated success in driving brand awareness, commercial growth, and strategic market expansion across Europe., • Proven experience managing distributor networks and developing new business opportunities within international markets., • Strong network of premium On-Trade, Off-Trade, and distributor relationships across Europe., • Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels., • Strong negotiation and relationship management capabilities within high-profile commercial environments., • Commercially astute with strong financial and analytical capability., • Strategic thinker with the agility to respond to changing market opportunities., • Resilient, entrepreneurial, and highly effective operating within an international luxury business environment., • Extensive experience building and growing luxury brands across European markets., • Additional language skills would be advantageous., • Wine and/or spirits qualifications desirable., • Proven track record in sales execution and new business development within an international distribution platform., • Network of high-quality international trade connections specific to countries of responsibility.

About Cygnet Gin: A Note From Our Founder, Katherine Jenkins OBE When I founded Cygnet, my mission was a very personal one: to create a gin that I could enjoy. As a professional singer, my body is my instrument, and throughout my career I’ve consciously needed to balance, protect and nourish it. What I consume directly affects my ability to perform at my best, whether I’m on the world’s biggest stages or sharing moments with loved ones. As a lifelong gin enthusiast, I faced a challenge: finding a spirit that wouldn’t compromise my voice. During my training I discovered that I’d have to abstain from G&Ts in the run up to performances, as the harsh finish of most spirits and mixers irritated my vocal cords. This frustration stayed with me as I travelled the world, but it also inspired me to create something better - something that met the high standards my body demands. And so, Cygnet was born. More than a luxury gin, Cygnet is crafted with the same dedication and care that I bring to my music. With an unwavering commitment to quality and with no expense spared to ensure we crafted the smoothest, most luxurious gin. Made near my childhood home in Wales, at the Copperworks Distillery, each bottle blends the finest botanicals with the purest Welsh water, drawing inspiration from the valleys that shaped my early years. The result is a spirit with an exceptionally silky-smooth finish, allowing it to be enjoyed neat, over ice, or as the perfect foundation for a Cygnet 2.2 Sip Martini. Cygnet 22, The World’s Most Luxurious Gin, features my own ‘secret ingredient’, Manuka honey a source of natural care throughout my career. It’s an ingredient I’ve trusted for years to protect my voice, my health, and the wellbeing of my family, and now it lends its rich, smooth character to the essence of Cygnet 22. The honey’s sweetness is removed but it creates a silky-smooth finish that lingers. Cygnet isn’t just a brand; it’s a reflection of my values: true luxury lies in the details, in taking time to savour life’s special moments, and in caring for the world around us. As a female-founded, female-led company, we’re driven by a sense of sisterhood and a commitment to sustainability. Our Cygnet 22 bottle is as thoughtfully approached as the liquid within, with its water-drop design inspired by the clarity of Welsh waters, its lighter weight reduces its carbon footprint and its removable branding allows the bottle to continue as a beautiful keepsake. Creating Cygnet has been a deeply personal and fulfilling journey, a blend of my passion for music, the environment, and a love for a spirit that celebrates life’s joys. From my heart to your glass, here’s to savouring the luxury you deserve. The Role This is an exciting opportunity for an ambitious sales professional to take ownership of Cygnet Gin's national on-trade channel, focusing on multi-site retail groups and key account partnerships. You will play a pivotal role in accelerating volume growth across the brand, building lasting commercial relationships and being the face of Cygnet Gin in the on-trade. You will manage the end-to-end sales process, from contract negotiation through to in-field execution, holding full accountability for your own P&L, wholesaler relationships and business development pipeline. This is a role for someone who thrives in an autonomous environment and is hungry to make a real commercial impact. Key Responsibilities Account Management • Own and develop a portfolio of national multi-site on-trade accounts, including premium restaurant groups, premium bar chains, casual dining and hotels., • Negotiate and manage commercial contracts, ensuring terms are aligned to brand strategy and deliver profitable growth., • Build strong, trust-based relationships with key buyers and decision-makers across your account base., • Conduct regular business reviews, presenting performance data and forward-looking joint business plans. Commercial & P&L Ownership • Take full responsibility for your individual P&L, managing investment, pricing and promotional activity to deliver volume and margin targets., • Monitor account profitability and proactively identify opportunities to improve commercial terms., • Manage trade spend and promotional budgets with discipline, ensuring strong return on investment. Wholesaler Relationships • Develop and maintain strong working relationships with key on-trade wholesalers and distributors operating within your account territory., • Collaborate with wholesaler sales teams to drive sell-out and maximise distribution across the Cygnet Gin portfolio., • Identify and resolve supply, pricing or listing issues in a timely and professional manner. Business Development • Proactively identify and pursue new account opportunities within the national on-trade multi-site segment., • Lead compelling brand presentations and product pitches, bringing Cygnet Gin’s story to life for prospective customers., • Stay close to market trends, competitor activity and channel dynamics to identify where growth is possible., • Work cross-functionally with the marketing team to support activation plans and bring brand campaigns to life in the trade. Portfolio & SKU Focus • Drive volume, distribution and visibility across all three core SKUs: Cygnet Welsh Dry, Cygnet 22 and Cygnet Infinity 0.0%., • Champion the 0.0% Botanical Spirit range as a key growth driver within the low and no category., • Ensure accurate range recommendations and menu placements are appropriate to each account. What We’re Looking For Essential • Demonstrable experience in a field sales or account management role, ideally within drinks, FMCG or hospitality., • Experience working with on-trade customers - pub groups, hotels, restaurants, bars and leisure operators., • Strong commercial acumen with confidence managing a P&L and negotiating commercial agreements., • Excellent communication and interpersonal skills; able to build rapport quickly and influence at multiple levels., • Self-motivated and highly organised, with the ability to manage your own diary, pipeline and priorities., • Start up energy, bring fire and drive to your role, constantly think outside the box and enjoy operating within a fast paced environment. Desirable • Experience with national multi-site on-trade groups or key account management., • Existing wholesaler relationships within the on-trade channel., • Knowledge of the gin or premium spirits category., • Familiarity with the low and no alcohol category, particularly non-alcoholic spirits., • WSET or equivalent spirits qualification. What We Offer We’re proud to offer a package that reflects the importance of this role and our commitment to attracting brilliant people: Salary Competitive base salary, reviewed annually (please discuss with hiring manager) Bonus Performance-related annual bonus tied to volume and revenue targets Car Allowance Car allowance or company car provided for field travel Holiday 25 days annual leave plus bank holidays Expenses Cygnet to cover travel and generic business expenses Our Culture At Cygnet Gin, we believe the best results come from people who care deeply about the product, the customer and each other. We’re a small, ambitious team where every individual makes a real difference. We celebrate hard work, move quickly and aren’t afraid to try new things. You’ll be joining a brand at an exciting stage of its journey, with a strong product, growing recognition and clear commercial ambition. If you’re passionate about luxury spirits, want genuine autonomy and are ready to grow with us, we’d love to hear from you. How to Apply To apply, please send your CV and a brief covering note outlining your relevant experience and why you’re excited about joining Cygnet Gin to: rhys@cygnet-distillery.com • We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

A leading luxury watch retailer is seeking an exceptional head of retail & wholesale to take ownership of its stores across the UK and Ireland. Renowned for representing some of the world’s most prestigious timepieces, the business offers a dynamic, high-performance environment where brand integrity, innovation and commercial excellence are at the forefront. Working from the London headquarters, you will play a pivotal role in strengthening market presence, protecting brand positioning and driving sustainable growth across both retail and wholesale channels. As head of retail & wholesale, you will assume full responsibility for the day-to-day operations and strategic direction of the brand within the UK market, overseeing retail, wholesale, marketing, PR and customer care functions. Reporting to the Brand Vice President and Country Manager, you will manage the brand’s budget and P&L, develop and execute annual business plans, and ensure alignment with global brand strategy. The role encompasses driving sales and marketing initiatives, leading distribution strategy, managing key retail relationships, and overseeing purchasing and inventory control. You will also lead and develop a high-performing team, implement international procedures, and collaborate closely with cross-functional departments including Finance, HR, Legal, Logistics and IT. A key element of the position is maintaining strong communication with headquarters, delivering insightful reporting, and continuously identifying opportunities to enhance performance, customer experience and brand exposure. The successful candidate will bring proven sales management experience across both retail and wholesale, ideally within the watches or jewellery sector, alongside a strong track record of leading and developing teams. You will be a commercially astute and entrepreneurial individual with a deep understanding of market dynamics, coupled with the ability to negotiate effectively and drive growth. A strong background in sales and marketing, excellent communication and presentation skills, and the ability to influence at all levels are essential. In return they are offering a salary of up to £100,000 with the opportunity to earn an additional £20,000 in bonus. There is also a comprehensive benefit package, which you would expect for this level of role.

National Account Manager Luxury Beauty Brand Three days / week Central London Our client is an internationally renowned luxury beauty brand, celebrated for its heritage, innovation and commitment to excellence. With an exceptional portfolio of products and a strong presence across premium retail channels, they are seeking an ambitious and commercially driven National Account Manager to join their UK team. This is an exciting opportunity for an experienced commercial professional to drive strategic growth, strengthen key partnerships and play a pivotal role in the continued success of a market-leading luxury brand. The Role As Commercial Manager, you will be responsible for developing and delivering commercial strategies that drive revenue growth, maximise retail performance and strengthen relationships with key business partners. Working collaboratively across multiple functions, you will identify opportunities for growth, analyse market performance and ensure the successful execution of commercial initiatives. Key Responsibilities • Develop and implement commercial strategies to achieve ambitious sales and profitability targets., • Build and maintain strong relationships with key retail and distribution partners, with a particular focus on Boots UK., • Lead annual joint business planning, forecasting and performance review processes., • Identify opportunities to drive growth through market insights, commercial analysis and strategic planning., • Manage commercial negotiations and support the delivery of mutually beneficial partnerships., • Monitor market trends, competitor activity and consumer behaviour to inform business decisions., • Collaborate with cross-functional teams including Marketing, Finance, Supply Chain and Retail Operations., • Analyse sales performance and provide recommendations to optimise commercial results., • Ensure the highest standards of execution and brand representation across all channels. About You We are looking for a commercially minded individual with a proven track record of delivering growth within a premium, luxury, beauty or FMCG environment. Essential Requirements: • Previous experience in a Commercial Manager, National Account Manager or similar commercial leadership role., • Demonstrable experience managing and developing the Boots UK account is essential., • Strong understanding of Boots' commercial structure, promotional cycles and joint business planning processes., • Proven success in driving sales growth and building strategic partnerships within a major UK retailer., • Strong commercial acumen and strategic thinking capability., • Excellent relationship-building and stakeholder management skills., • Outstanding negotiation and influencing abilities., • Strong analytical skills with the ability to translate data into actionable insights., • A proactive, results-oriented approach and a passion for delivering excellence. Desirable: • Experience within luxury beauty, prestige cosmetics, fragrance or premium consumer goods sectors., • Existing relationships within Boots and the wider UK beauty retail landscape. What's on Offer • The opportunity to join a prestigious and highly respected global brand., • A collaborative, high-performing and people-focused culture., • Exposure to senior stakeholders and strategic business initiatives., • Excellent career development opportunities., • Competitive salary and benefits package. If you have a strong track record of managing the Boots account and are looking to take the next step in your career with a leading luxury beauty business, we would love to hear from you.

Job Description Title: Store Manager Location: Central London Reports To: Retail Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) t satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Description Title: Full-time Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Supervisors are instrumental in maintaining Longchamp’s high standards of service and store operations. As floor leaders, they support the boutique team in achieving sales excellence and ensuring smooth, day-to-day execution. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Supervisors foster an inclusive, empowered, and service-oriented work environment aligned with the brand’s values. Job Purpose To assist the management team by overseeing boutique floor activity, leading by example, coaching Sales Assistants, and helping to achieve commercial and operational objectives. Key Responsibilities Team Support & Leadership • Lead the team on the floor, ensuring exceptional service delivery, • Mentor and coach Sales Assistants in real-time to elevate client interactions, • Support onboarding of new team members and provide daily feedback, • Help maintain team morale and drive performance during shifts Customer Experience • Support complex client needs and resolve concerns with professionalism, • Uphold Longchamp’s luxury standards in every customer interaction, • Promote CRM registration, follow-up, and repeat client engagement, • Reinforce service standards and Clienteling practices throughout the team Sales & Operations • Achieve personal sales targets and support team results, • Monitor floor activity and KPIs; escalate concerns to management as needed, • Execute store procedures such as cash handling, stock management, and deliveries, • Maintain accurate POS transactions and loss prevention practices Visual Merchandising & Store Presentation • Ensure floor is always compliant with brand VM standards, • Support floor set changes and window refreshes, • Maintain a clean, organised, and well-stocked sales floor Skills & Qualifications • 2–3 years of experience in premium or luxury retail, • Demonstrated team leadership or supervisory experience, • Strong selling skills and client service focus, • Proficiency in POS systems and retail tools, • Fluent in English; additional languages an advantage Person Specification • Confident, approachable, and calm under pressure, • Leads by example with positivity and professionalism, • Solutions-oriented with strong decision-making skills, • Reliable, collaborative, and results-driven, • Flexible schedule, including weekends and holidays Key Performance Indicators (KPIs) • Team sales contribution and shift-level productivity, • Conversion rate and basket size performance, • CRM enrolment and data accuracy, • Operational compliance and cash handling accuracy, • Client feedback, complaint resolution, and mystery shopper scores, • Visual merchandising and store upkeep standards Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

SENIOR / SALES CONSULTANTS LUXURY WOMENSWEAR & MADE-TO-MEASURE £33K - £37K + COMMISSION MAYFAIR, LONDON Are you a sales-driven luxury professional with a passion for womenswear, tailoring and delivering exceptional client experiences? This is a rare opportunity to join a prestigious Mayfair store, working at the heart of British craftsmanship and refined style. Outside The Box Recruitment is recruiting on behalf of a distinguished luxury brand renowned for its craftsmanship, and bespoke services. This is your chance to become part of a highly skilled team, offering both ready-to-wear and made-to-measure solutions to a discerning clientele. The Role: • Reporting to the Head of Retail / General Store Manager. Working closely with the tailoring team to deliver a seamless client journey., • Be the driving force behind sales, delivering a personalised, luxury experience to HNW & VIC clients., • Drive both ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions., • Achieve and exceed individual sales targets and KPIs through a proactive and client-focused approach., • Build and grow your client book through clientelling, outreach, and exceptional follow-up., • Develop strong product knowledge across collections, craftsmanship, fabrics, and tailoring services., • Maintain accurate client records using CRM systems to build long-term relationships., • Support visual merchandising and uphold the highest standards of store presentation., • Collaborate with the tailoring and retail teams to ensure a seamless and elevated in-store experience., • Ensure smooth daily operations, including POS transactions, stock management, and administrative duties. Ideal Candidate: • 2+ years’ experience in luxury retail or premium service environments., • A strong sales track record with the ability to meet and exceed targets., • Experience or a keen interest in tailoring, garment construction, or made-to-measure services., • A passion for luxury fashion and craftsmanship., • A confident communicator with excellent interpersonal and styling skills., • Highly organised with strong attention to detail., • A client-centric mindset with a passion for building lasting relationships., • A proactive, driven, and entrepreneurial approach to sales., • A strong team player who thrives in a collaborative environment., • Flexible to work weekends, evenings, and peak trading periods., • A positive ‘can do’ attitude. Additional to the basic salary: Commission 1% & 2% Uniform allowance 28 days holiday Contributory pension & additional benefits If you’re passionate about luxury tailoring, clientelling, and delivering an exceptional in-store experience, we want to hear from you! 📩 Please email your CV to cv@otbrecruitment.com 📞 Or call 07815 939515 Only successful candidates will be contacted. Please only apply if you have the Right to Work in the UK.

Influenced by Monaco and the South of France, APM Monaco is a contemporary and endearing fashion jewellery brand with a touch of Monegasque elegance. Named after its founder Ariane Prette, APM Monaco was created in 1982. In 2012, the Prette family decided to focus on silver jewellery with a cutting-edge design, while continuing to perpetuate Ariane's legacy. With over 400 points of sale already, APM Monaco is continuing to expand and has many plans to open new stores around the world. APM MONACO is recruiting a Store Manager for our shop in London! Sales • Achieving turnover targets, • Analyse sales reports and data to determine business needs and implement strategies, • Define individual objectives for sales advisers, • Motivate team members and ensure understanding of KPIs in order to improve individual and collective performance, • Collaborate with the marketing team Customer service • Ensure the quality of customer service, • Ensure that the team maintains communication with customers, • Resolve customer complaints and support decisions made by sales advisers Operations • Ensure the maintenance, presentation and organisation of the shop, • Ensure payment procedures are followed, • Monitor expenditure on blinds, • Set up staff schedules as required, • Manage the inventory and ensure that staff adhere to procedures and are trained in the use of the POS., • Maintain good communication with members of the company and other blinds Visual Merchandising • Improving and maintaining merchandising guidelines, • Ensuring that the store is clean, organised and complies with management guidelines, • Work with the logistics and marketing teams to ensure that the store's assortment is correct, • Identify and communicate defective products as quickly as possible, • Communicate stock requirement Human Resources • Participate in the recruitment, training and development of staff, • Develop and monitor training programmes, • Evaluate the performance of each staff member and provide constant feedback to improve performance, • Helping to resolve HR problems, • Ensuring that professional image and standards are respected and reflect the brand image Profile sought: • You love APM Monaco!, • You have solid experience as a Store Manager, • You have experience in luxury/fashion retail and visual merchandising, • You are fluent in English, • You know how to analyse sales reports and react quickly, • You have strong communication and organisational skills, • You are flexible in terms of working hours (evenings, weekends and public holidays) Don't wait any longer to join APM Monaco, apply now! Recommendations: English level required Job Types: Full-time, Permanent Benefits: • Relocation assistance, • Store discount Schedule: • Day shift, • Monday to Sunday Work Location: In person

Job Description Title: Concession Manager Location: London Selfridges Reports To: Retail Area Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy,and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Placed by Leon is currently partnering with a prestigious international luxury watch brand to recruit a Boutique Director for one of the most significant locations within its global retail network. Situated in the heart of Mayfair, this role offers the opportunity to lead not only a flagship boutique but also a dedicated private-client environment focused on hosting VIP appointments, collector events, bespoke experiences, and relationship management with some of the industry's most valued clients. This is a highly visible leadership role requiring a balance of commercial acumen, strategic thinking, people development and exceptional client engagement. The successful candidate will play a key role in shaping the business's long-term growth strategy whilst ensuring an elevated, highly personalised client experience at every touchpoint. The Opportunity This is not a traditional boutique management position. The successful candidate will be responsible for driving the strategic direction of the location, identifying opportunities for growth, strengthening relationships within the UHNW and HNW community, and creating a culture of excellence throughout the team. You will work closely with senior leadership to develop and execute long-term business plans, analyse market opportunities, review performance data and implement initiatives that support sustainable growth and increased market share. Alongside this, you will oversee the execution of high-profile client events, exclusive partnerships, product presentations and brand activations designed to attract new clientele whilst strengthening relationships with existing collectors and VIP clients. Client Development & UHNW Engagement At the heart of this role is client development. The successful candidate will possess a deep understanding of relationship-led luxury retail and be comfortable engaging directly with UHNW and HNW clientele, collectors, entrepreneurs, family offices and influential members of the luxury community. You will be responsible for driving a sophisticated clienteling strategy across the boutique, ensuring that client relationships are nurtured, developed and retained over the long term. This role requires someone who genuinely enjoys building relationships, hosting clients, attending events and creating memorable experiences that drive loyalty, advocacy and repeat business. You will act as a brand ambassador both inside and outside the boutique, representing the Maison at events and developing meaningful connections within the Mayfair luxury ecosystem. Leadership & Team Development A key focus of this appointment is leadership. The team currently consists of an Assistant Boutique Manager, Watch Maker, Senior Client Advisors and Client Advisors, and we're seeking someone with a genuine passion for coaching, mentoring and developing talent. You'll be expected to create a high-performance culture built around accountability, collaboration, continuous improvement and exceptional client service. This includes implementing effective coaching routines, performance management frameworks and succession planning strategies whilst ensuring team members are supported in achieving both their personal and professional goals. We're particularly interested in individuals who have successfully developed future leaders and created stable, engaged and high-performing teams. Commercial & Operational Excellence Whilst client experience remains paramount, the successful candidate must also possess strong commercial awareness and operational discipline. You will be responsible for ensuring the seamless operation of both the boutique and private client environment, maintaining the highest standards across presentation, compliance, security, stock management and overall execution. You'll be expected to lead by example, remain visible on the shop floor, support the team, and ensure that operational excellence and the client experience remain closely connected. This is a hands-on leadership role rather than one focused solely on administration and reporting. Who We're Looking For We're particularly interested in speaking with individuals who can demonstrate: Significant luxury retail leadership experience within a flagship, boutique or high-value client environment A proven track record of developing and retaining high-performing teams Experience improving performance, navigating change, turning around challenging situations or successfully opening new locations Strong CRM and clienteling expertise, particularly within UHNW and HNW client segments Evidence of delivering successful client events, activations and relationship-building initiatives Exceptional communication, presentation and stakeholder management skills A deep understanding of the Mayfair luxury landscape and the expectations of its clientele The credibility and confidence to represent a prestigious Maison both internally and externally Previous experience within luxury watches is advantageous but not essential. More important is a genuine appreciation for luxury craftsmanship, heritage, client experience and relationship-led business development. This is an exceptional opportunity for a senior luxury leader looking to make a meaningful impact within a globally recognised Maison and play a key role in shaping its future growth. The role pays up to 100K, plus a pool commission and an annual bonus, making the OTE extremely lucrative.

Miista is looking for a passionate and driven full-time Sales Associate to join our Duke of York Square store in London. As a Sales Associate, you will be a true brand ambassador, embodying Miista’s values and delivering an exceptional in-store experience at every customer touchpoint. You will engage confidently with clients, build lasting relationships, and play a key role in driving sales performance while representing the unique spirit of the Miista brand. The Role You will be responsible for delivering outstanding customer service, achieving sales targets, and ensuring the store environment reflects Miista’s creative and alternative ethos. This is a hands-on role suited to someone with strong commercial awareness, a love of fashion and footwear, and a genuine enthusiasm for client engagement. Key Responsibilities • Deliver a personalised and engaging customer experience, consistently reflecting Miista’s brand values, • Achieve individual and store sales targets through confident selling and product knowledge, • Build and maintain strong relationships with in-store clients, offering professional and informed guidance, • Support stock management, replenishment, and overall store organisation, • Fulfil online orders when required, • Ensure the store is visually presentable and aligned with brand standards, • Assist with visual merchandising and store presentation, • Support in-store events and activations in collaboration with the marketing and press teams, • Communicate effectively with the Store Manager to contribute to store performance and growth The Ideal Candidate • Proven experience in customer-facing retail, preferably within fashion or luxury, • A strong passion for fashion, footwear, and contemporary design, • Target-driven with a commercial mindset, • Organised, proactive, and able to thrive in a fast-paced retail environment, • Confident communicator with a service-oriented attitude, • Fluent in English, • Comfortable using MS Office and basic retail systems Why Miista? Designed in London. Made in Spain. EU sourced and produced. Miista exists to do the opposite thing. For over a decade, we’ve challenged the exclusionary norms of the fashion industry through craftsmanship, community, creative risk-taking, and a refusal to take ourselves too seriously. We create footwear with personality — pieces that reflect how women actually live now. Miista isn’t about chasing trends or conventional ideas of “pretty”; it’s about confidence, individuality, and attitude. You know when it’s a Miista. If you’re passionate about fashion, people, and doing things differently, we’d love to hear from you.

National Account Manager | Luxury Beauty & Wellness Up to £58,000 + Benefits + generous bonus London | Hybrid (4 days office) Are you passionate about premium beauty and building exceptional retail partnerships? We're partnering with one of the most exciting names in the luxury beauty and wellness space—a brand that's redefining the industry through innovation, science-led products, and an elevated customer experience. Following impressive growth across global retail channels, they're now looking for a Wholesale Account Manager to play a pivotal role in their next chapter. The Role As the face of the brand across key retail partners, you'll ensure every customer touchpoint reflects the premium standards they're known for. From driving commercial performance to delivering flawless retail execution, you'll be instrumental in strengthening existing partnerships while identifying opportunities for continued growth. This is a fantastic opportunity for someone who thrives in a fast-paced, entrepreneurial environment and enjoys balancing strategic account management with hands-on retail operations. What You'll Be Doing ✨ Managing and nurturing relationships with key wholesale and retail partners ✨ Driving sales performance and ensuring exceptional in-store execution across your accounts ✨ Supporting new launches, seasonal campaigns, store openings and retail activations ✨ Monitoring sales, stock levels and KPIs to identify opportunities and improve performance ✨ Collaborating with Marketing, Supply Chain and Training teams to deliver seamless retail initiatives ✨ Solving operational challenges quickly and effectively to keep stores performing at their best ✨ Gathering retailer and customer feedback to help shape future commercial strategies ✨ Keeping a close eye on market trends and competitor activity to identify growth opportunities About You You'll be a commercially minded relationship builder who enjoys working collaboratively and takes pride in delivering outstanding retail experiences. We're looking for someone with: • Experience managing wholesale or retail accounts within beauty, luxury or premium consumer brands, • Strong commercial acumen with confidence analysing sales performance and identifying trends, • Excellent communication and stakeholder management skills, • A proactive, solutions-focused approach with exceptional organisational skills, • Experience working cross-functionally in a fast-moving environment, • A genuine passion for luxury brands and creating best-in-class customer experiences Why You'll Love It Alongside joining a collaborative and ambitious team, you'll enjoy: • Hybrid working, • 25 days holiday, increasing with service, • Early finish every Friday, • Private healthcare after probation, • Enhanced pension after six months, • Generous product allowance and staff discounts, • Wellbeing and financial benefits from day one If you're looking to join a high-growth luxury brand where you'll have genuine influence on retail performance and partner success, we'd love to hear from you.

Head of Sales & Marketing – UK Location: London, United Kingdom Reports to: Global Commercial & Marketing Director Direct Reports: 1 (Account Manager) About Vida Glow Vida Glow is a leading ingestible beauty brand built on the belief that beauty begins from within. Known globally for our clinically proven marine collagen and science-backed formulations, Vida Glow is distributed across premium retailers, professional clinics, spas, and luxury department stores worldwide. As we continue to expand our presence in the UK and European markets, we are looking for an experienced Head of Sales & Marketing to drive brand growth, commercial performance, and retail partnerships across the region. The Role The Head of Sales & Marketing – UK will lead the commercial and brand strategy for Vida Glow across the UK market. This role requires a rare hybrid profile: a commercially driven sales leader who also has a strong understanding of brand marketing and premium retail activation. You will be responsible for managing key retail partnerships (including Boots and other premium beauty retailers), driving revenue growth, executing marketing activations, and ensuring Vida Glow’s brand presence continues to strengthen across the UK market. You will play a pivotal role in localising the global brand strategy to the UK, working directly with UK agencies to bring the plans to life and ensuring it’s relevancy to the UK consumer & competitive landscape. Reporting to the Global Commercial & Marketing Director, you will work cross-functionally with global teams while leading local market execution and managing one UK-based account management team member. Key Responsibilities Commercial & Sales Leadership • Own and deliver the UK sales strategy across retail, e-commerce, and professional channels., • Manage and grow key accounts including Boots and other premium retail partners., • Develop and execute Joint Business Plans (JBPs) with key retailers to drive sustainable growth., • Identify new distribution opportunities within premium beauty, wellness, and professional channels., • Forecast revenue, manage budgets, and deliver against sales and growth & profitability targets., • Monitor market trends, competitive activity, and category developments to identify growth opportunities. Brand & Marketing Execution • Lead the UK marketing strategy in alignment with global brand positioning., • Drive impactful retail marketing activations across Boots and other key accounts., • Partner with the global marketing team to localise campaigns, launches, and brand initiatives for the UK market., • Manage in-store visibility including merchandising, retail activations, sampling and promotional activity., • Work closely with retailers on co-funded marketing initiatives and media partnerships., • Lead management of UK media & PR agencies to unlock plans Product Launch & Category Growth • Lead the execution of new product launches in the UK market, ensuring strong retail rollout and marketing support., • Identify opportunities to expand category presence across ingestible beauty and wellness., • Ensure strong brand storytelling and education across retail teams and partners. Team Leadership • Manage and develop the UK Account Manager, supporting account growth and operational excellence., • Foster a high-performance culture focused on commercial growth and strong retailer relationships. Cross-Functional Collaboration • Work closely with global teams across marketing, operations, finance, and supply chain., • Ensure seamless execution of retail launches, inventory planning, and commercial initiatives., • Support European expansion of Vida Glow across identified markets. Experience & Skills Required • 10+ years’ experience across sales and marketing within beauty, wellness, or premium consumer brands with a minimum of 4 years across brand marketing., • Strong experience managing major UK retail accounts (Boots experience highly preferred)., • Proven track record of delivering commercial growth within premium retail environments., • Experience executing retail marketing activations and joint business plans., • Strong understanding of the UK beauty and wellness market., • Demonstrated leadership experience managing teams., • Strong commercial capability with managing end to end country P&L for brand. Preferred • Experience working with premium beauty, ingestible beauty, supplements, or wellness brands., • Background in both brand marketing and commercial sales roles in FMCG or Beauty Industry., • Experience working within high-growth or founder-led brands. Personal Attributes • Entrepreneurial mindset with a hands-on approach to growth., • Strong commercial instincts combined with brand sensibility., • Excellent relationship builder with retail partners., • Highly organised with the ability to balance strategy and execution., • Passion for beauty, wellness, and emerging health trends., • Highly collaborative, ability to work with multiple markets. Why Join Vida Glow • Join one of the leading ingestible beauty brands globally., • Work with a fast-growing, innovation-led brand., • Opportunity to shape and scale the UK market strategy., • Collaborative and entrepreneurial company culture.

Regional Account Manager London – Premium Drinks Distributor - Up to £60,000 + uncapped commission. My client is a well-established and highly respected distributor within the premium wines and spirit’s sector. With a reputation built on quality, service and long-standing industry relationships, they represent an impressive portfolio of brands across the UK market. We are looking for an outstanding Regional Account Manager to join their team and drive further success across London. Someone with an exceptional reputation, large network of contacts and experience handling large scale ledgers. Someone with a proven ability to manage and grow significant accounts and a track record of delivering serious results. If you have a large book of contacts, have managed big ledgers and know how to grow accounts, then get in touch! What the Regional Account Manager Role Offers: • Competitive Salary, uncapped commission and car allowance., • Opportunity to work with a respected and growing wines and spirits business., • Autonomy to develop and execute regional growth strategies., • Long-term career progression within a dynamic and well-funded business. Regional Account Manager Responsibilities: • Manage, retain and grow an existing customer portfolio., • Develop strategic relationships with key customers and decision-makers across the territory., • Deliver agreed sales, margin and distribution objectives., • Build and implement JBPs., • Negotiate commercial agreements, activations and promotional activity., • Work collaboratively with supplier partners to maximise brand performance., • Monitor market trends and competitor activity to identify opportunity., • Maintain accurate forecasting, pipeline management and sales reporting. Ideal Regional Account Manager Profile: • Proven success in a regional account management or business development role within drinks FMCG, • Demonstrable experience managing large customer ledgers., • Extensive network of industry contacts across the industry., • Outstanding account management and relationship-building skills., • Strong commercial acumen with excellent negotiation capabilities., • Consistent history of achieving or exceeding sales and growth targets., • Highly self-motivated, organised, and capable of working autonomously., • Passionate about wines and spirits, with strong product and market knowledge. If you are interested in having a chat about this role, please forward updated CV’s to Rupert at COREcruitmentor call 0207 790 2666. COREcruitment is an international recruitment agency specialising in the service industry across the following sectors: - H.R. – Finance – Executive Search - Leisure – Fitness – Visitors Attractions - Events – Venues - Hotels – Coworking – Estate – Private Residences - Technology – Facilities Management – Property - Food Service – Care Services – FMCG - Retail – QSR - Chefs – Restaurants - Pubs – Bars - High-end - Members Clubs - Luxury Travel - Private Dining & Concierge - Food Hygiene - Health & Safety - Supermarket - Delivery - Supply Chain - Warehousing - Food Manufacturing

ABOUT US Founded by makeup artist Jamie Genevieve, VIEVE is shaped by years of real-world experience — from working on makeup counters to building a global online community that values honesty over hype. Since launching in 2020, VIEVE has experienced rapid growth, becoming one of the UK’s most exciting beauty brands, with strong revenue performance and continued expansion across channels. Backed by Piper following investment in late 2025, we are entering a pivotal stage of scale — making this an incredibly exciting time to join the business and help shape its future. We create a carefully edited range of high-performance products that are powerful, versatile and easy to use, designed to fit real seamlessly into everyday life and routines. Artist-led and community-driven, VIEVE is aspirational yet accessible, with a deep understanding of the positive impact makeup can have on confidence and self-expression. We live by our values of Respect, Inspire and Own It, Together, and we’re building an inclusive team who share our passion for beauty and people. Join us at VIEVE and be part of a brand built on artistry, honesty and community. ABOUT THE JOB. The Senior Commercial Manager will be responsible for driving the commercial performance of the business across all wholesale, pureplay and physical retail channels. Reporting to the Business Development Director, this role will act as the bridge between commercial strategy and execution, ensuring the business delivers profitable growth through exceptional forecasting, inventory management, retailer performance analysis and commercial planning. The Senior Commercial Manager will own the financial performance of key retail partnerships and new retailer launches, ensuring that all channels are delivering against their full potential. This is a highly analytical role requiring a commercially driven individual who is passionate about understanding what drives performance, identifying opportunities for growth and ensuring the business has complete visibility of risks and opportunities across all sales channels. The successful candidate will work closely with Finance, Supply Chain, Marketing, Ecommerce and Retail & Customer Operation teams whilst developing the National Account Manager and strengthening the overall commercial capability of the business. KEY RESPONSIBILITIES: Commercial Performance & Growth • Own the commercial performance of all wholesale, pureplay and physical retail channels., • Deliver sales, profitability and growth targets across all assigned accounts., • Develop and implement retailer-specific growth strategies that drive both sell-in and sell-out., • Build and maintain Joint Business Plans with all retail partners., • Identify opportunities to increase productivity, ranking, visibility and market share., • Drive accountability both internally and externally to ensure commercial objectives are achieved., • Lead retailer business reviews and develop clear action plans to improve performance. Commercial Planning & Business Performance • Lead monthly, quarterly and annual commercial planning processes., • Develop robust reporting frameworks that provide clear visibility of business performance., • Monitor retailer rankings, category performance and market share trends., • Identify risks and opportunities and develop actionable recommendations., • Lead budget planning and target setting alongside Finance and the Business Development Director., • Drive a culture of accountability through clear performance measurement and follow-up. Forecasting, Inventory & Commercial Analysis • Lead forecasting across all wholesale channels., • Review, challenge and validate forecasts to ensure accuracy and robustness., • Develop forecasting strategies for core business, promotional periods and new launches., • Maintain complete visibility of retailer inventory positions, stock health and weeks of cover., • Monitor stock levels and proactively identify opportunities and risks., • Work closely with Supply Chain and Finance to optimise stock availability and inventory efficiency., • Analyse sell-in, sell-out, inventory, ranking and promotional performance., • Identify root causes behind underperformance and implement corrective action plans., • Build credibility through robust analysis and forecasting discipline. Retail Partnerships & Account Management • Build strong relationships with Buying, Merchandising, Ecommerce, Marketing & Social teams across all retail partners., • Act as the key commercial contact for all accounts., • Lead commercial discussions relating to performance, forecasting, launches and growth opportunities., • Support strategic retailer relationships established by the Business Development Director and CEO through exceptional execution and account management., • Ensure VIEVE is recognised as a best-in-class retail partner. New Retailer & International Launch Execution • Lead the commercial execution of all new retailers onboarded., • Support the successful implementation of international retail partnerships., • Coordinate forecasting, inventory planning and launch readiness., • Monitor launch performance and implement actions to maximise results., • Ensure all new partnerships are established with strong commercial foundations. Leadership and capability • Manage and develop the National Account Manager and Senior Retail Artist., • Set clear priorities for field support activity and ensure resources are aligned with business priorities., • Strengthen commercial disciplines, forecasting processes and reporting standards across the team. WHAT WE ARE LOOKING FOR Essential experience • Significant experience within a Commercial Manager, Senior National Account Manager, National Account Manager or similar commercial role within Beauty, Luxury, Consumer Goods or a high-growth omnichannel brand., • Proven track record of delivering profitable growth across major retail and/or pureplay accounts., • Experience managing key retail partnerships and developing Joint Business Plans., • Strong forecasting and inventory management experience., • Experience analysing sell-in, sell-out, stock, ranking and promotional performance data to drive commercial decision-making., • Experience working cross-functionally with Finance, Supply Chain, Marketing, Ecommerce and Operations teams., • Experience leading retailer launches, promotional campaigns and key trading periods., • Experience managing and developing more junior team members., • Experience working within a fast-paced, entrepreneurial and scaling business environment. Commercial, analytical and channel expertise • Highly analytical with exceptional commercial and financial acumen., • Strong understanding of retailer P&Ls and key commercial drivers., • Advanced forecasting and demand planning capability., • Ability to interrogate large volumes of data and translate findings into actionable commercial recommendations., • Strong understanding of inventory management, stock productivity and supply chain implications., • Ability to identify risks and opportunities quickly and develop practical solutions., • Commercially curious and naturally driven to understand the root causes behind business performance., • Strong attention to detail whilst maintaining a strategic view of the wider business., • Strong understanding of both physical retail and pureplay environments., • Knowledge of the key drivers of online retail performance including conversion, visibility, content optimisation and digital merchandising., • Understanding of retailer category dynamics, ranking performance and market share growth., • Experience managing multiple retailer relationships simultaneously., • Experience supporting successful retailer launches and distribution expansion. Leadership & communication • Excellent communication and stakeholder management skills., • Ability to influence and challenge constructively, • Confident presenting commercial performance, recommendations and forecasts to senior stakeholders., • Strong coaching and mentoring skills., • Ability to drive accountability and performance across internal and external stakeholders., • Highly organised with the ability to manage multiple priorities and deadlines. ABOUT YOU • Commercially obsessed, highly results-driven and naturally curious about what drives performance., • Analytical and detail-focused while able to keep a strategic view of the wider business., • Proactive, solutions-focused and comfortable operating in ambiguity., • Highly organised, resilient and able to manage multiple priorities and deadlines in a fast-paced environment., • Collaborative and relationship-oriented, with the confidence to challenge constructively and drive accountability., • Passionate about beauty, commercial excellence and continuous improvement., • Available to commute to central London at least twice per week. WHAT VIEVE OFFERS YOU Work Life Balance - we offer hybrid working, enhanced family leave and sick pay, 25 days holidays plus bank holidays and your birthdays off. A Great Team - we pride ourselves on our friendly culture and welcoming environment. We have regular social get togethers if that's your thing. Rewards - we offer a competitive salary, a generous staff discount on VIEVE products, private medical insurance and enhanced pension contributions. Great location - in the heart of Covent Garden (although we are up 2 flights of stairs!) Exciting opportunities - for growth and development in a rapidly expanding brand. WORKPLACE & DIVERSITY At VIEVE, we value diversity and inclusivity, recognising the beauty that comes from bringing together individuals with different backgrounds and perspectives. We welcome passionate individuals who are eager to join our exciting journey of growth and innovation. If you are interested in applying for a role with us and need any accommodations or assistance for any physical and/or mental disabilities throughout the recruitment process, please state that in your application. INTERVIEW PROCESS Screening call with HR followed by interview with Business Development Director and final round with two key stakeholders. If you're eager to play a vital role in the growth of VIEVE, we invite you to apply for the role Senior Commercial Manager.

STORE DIRECTOR – LUXURY FINE WATCHES & JEWELLERY LONDON - £75K-£85K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are searching for an experienced STORE DIRECTOR / MULTI-SITE MANAGER who is currently managing luxury stores ideally in fine watches & jewellery OR luxury fashion, lifestyle, with a passion for fine watches and jewellery. The ability to network, build strong positive working relationships, to inspire and convert potential clients & businesses, and lead a dynamic service driven team is crucial. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Able to ‘think outside the box’ to drive and introduce new ideas and solutions. Ideal Candidate: • Must have a minimum of 3yrs + experience as Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to cv@otbrecruitment.com or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Job Title: Logistics & Operations Manager Department: Commercial Contract type: Permanent, 40 hours per week Location: Our Head office in Bermondsey. Hybrid working- 4 days per week in the office About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. Role Overview: The Logistics & Operations Manager is responsible for overseeing end-to-end logistics, fulfilment, and stock operations across the business. The role manages a multi-region fulfilment network across the UK, US, and EU, ensuring efficient, compliant, and cost-effective stock movement throughout the global supply chain. You will own relationships with third-party logistics providers, freight forwarders, and customs partners while driving operational excellence, stock accuracy, cost control, and service delivery across all channels. This role combines strategic planning with hands-on execution and supports international growth through continuous improvement, process optimisation, and scalable logistics solutions. Areas of Responsibility: 3PL Management • Primary contact for operational activity across 3PL partners in the UK, US, and EU., • Owns day-to-day relationships with warehouse and fulfilment partners, ensuring service levels, cost control, and operational excellence., • Develops 3PL performance frameworks including KPIs, SLAs, scorecards, and QBRs., • Leads bi-weekly operational reviews with clear agendas, actions, and accountability., • Ensures partners meet agreed service levels, escalating risks where required., • Manages peak trading, promotions, and month/year-end priorities., • Conducts warehouse visits to maintain relationships and identify improvements., • Reviews operating procedures and storage methods to ensure best practice and consistency., • Owns forecasting and capacity planning to ensure partners are resourced effectively., • Manages fulfilment and warehousing budgets, balancing cost and service., • Works with Technology and partners to resolve system and integration issues (NetSuite, eCommerce, 3PL)., • Supports sustainability initiatives across warehousing, transport, and packaging., • Owns consumables forecasting, purchasing, and inventory management. Logistics, Freight Forwarding & Intake Management • Owns relationships with freight forwarders, carriers, customs brokers, and logistics providers globally., • Develops and executes freight strategies across air, sea, road, and courier networks to support growth in the UK, US, and EU., • Accountable for end-to-end movement of goods from supplier to final warehouse., • Partners with Production and Buying teams to ensure accurate shipment planning and prioritisation., • Manages shipment bookings, routing, and transport modes to optimise cost, speed, and availability., • Monitors carrier performance against service levels, transit times, and cost targets., • Uses freight systems to provide delivery forecasts and manage shipment exceptions., • Leads resolution of customs issues, delays, and supply chain disruptions., • Maintains knowledge of trade regulations, duties, tariffs, and compliance requirements., • Ensures accurate import documentation including HS Codes, MID Codes, and Country of Origin., • Owns freight and duty budgets, forecasting, reporting, and cost analysis., • Reviews freight spend and market conditions to identify savings and mitigate risk., • Negotiates rates and terms with logistics providers and approves related invoices., • Provides shipment and freight updates in trade meetings and S&OP processes., • Monitors market developments and advises on impacts., • Supports logistics network development, including warehouse onboarding and expansion initiatives Customer Operations • Manages the Operations Assistant, • Ensures customer refund processes operate efficiently and within agreed service levels, • Works closely with Customer Care to manage priorities and resolve operational issues impacting customers, • Reports on returns processing performance and actively manages and escalates issues where necessary, • Ensures consignment notes and shipping documentation are accurately managed, • Accountable for end-to-end customer order operations, including:, • Order fulfilment management and order splitting, • Shortage management, • Billed reporting and financial reconciliations, • Operational issue resolution Stock Management • Accountable for all stock movements across the business, including warehouse stock takes, store stock takes and inter-store transfers, • Partners with Finance to develop and maintain robust inventory control processes, • Supports accurate stock reporting on both unit and cost bases, • Supports Finance in stock valuation and stock provision forecasting, • Monitors quarantine stock processes and reports on faulty versus saleable inventory, • Works with Merchandising and Finance on stock exit strategies, including third-party clearance partners, sample sales and liquidation activity, • Drives stock accuracy initiatives across all fulfilment locations and channels Reporting, Analysis & Systems • Acts as a NetSuite super user for all logistics and stock-related processes, • Documents and maintains operational process maps, systems workflows and integrations, • Works closely with Finance on logistics reporting and performance tracking, • Provides operational reporting within WBR, S&OP and other business performance forums, • Owns warehouse forecasting tools, ensuring short and long-term forecasts are accurately communicated to all fulfilment partners, • Produces analysis and reporting on logistics performance, service levels, freight spend and operational KPIs, • Uses data to identify operational improvements and cost-saving opportunities Operations Projects & Continuous Improvement • Supports the Commercial Director on strategic logistics and operational projects, • Leads or supports 3PL transitions, warehouse onboarding projects and freight-forwarder reviews, • Supports implementation of new sales channels and operational capabilities, • Identifies and implements process improvements to increase efficiency, scalability & service performance, • Keeps abreast of legislative and regulatory changes affecting logistics, customs & international trade, • Continuously reviews logistics rates, surcharges and duty changes, ensuring the business remains commercially competitive About You Experience: • Significant experience managing 3PL providers & global logistics operations, • Strong understanding of freight forwarding, customs compliance, international trade & inventory management, • Experienced in managing operational budgets, supplier relationships & commercial negotiations, • Comfortable operating at both strategic & hands-on levels., • Strong systems aptitude, ideally with NetSuite experience, • Strong analytical capability with advanced Excel skills and confidence working with large data sets, • Proven track record of driving process improvements and operational efficiencies Skills & Attributes • A positive, collaborative team player with a proactive and solutions-focused approach, • Highly organised with excellent planning, prioritisation and time-management skills, • Excellent stakeholder management & communication skills, • Adaptable, resilient and comfortable working within a fast-paced, growing business Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (wellbeing support), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Giving back through volunteering Why The Fold • A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in, • Opportunity to play a highly visible role in a growing premium fashion brand, • Direct exposure to the leadership team and key strategic initiatives, • Broad and genuinely commercial remit with real influence on business performance, • Opportunity to help shape the next stage of international and operational growth, • Entrepreneurial environment with high levels of ownership and autonomy, • Collaborative culture with ambitious plans for the future, • Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Are you an experienced Agency Sales Manager / Business Development Manager within the Travel Industry, or Senior Sales experience and looking for that next step? Do you have a proven trach record nurturing / building trade partnerships? Keen to secure a role a role out on the road? We have the role for you!!! We are working with a reputable London based Tour Operator who are looking for an experience field-based Business Development Manager to join their team! You will be responsible for maximising the sales potential within your designated geographic territory by fostering and developing strong relationships with this companies retail agent partners. With a passion for premium and luxury travel, you will effectively connect with your business partners, whilst confidently executing your sales plan and achieve passenger objectives/goals and sales targets. As the success-driven Business Development Manager, you are the elegant, energetic and ambassador of our brand values and ethos to the travel industry, to our consumer travellers and guests, and internal/external stakeholders. The job: • Develop and drive sales with core B2B accounts., • Identifying key B2B growth markets, categories and prospects that align with the company national marketing/sales objectives, travel agent specialists, professional associations, strategic media partners, digital/social influencers, affiliate marketing partners, • Under the supervision of the sales department management, implement innovative sales and marketing plans with our respective guests in mind using customised approaches and strategies, • Nurture and grow sales from the region with a key focus on the ringfenced 3rd party retail agent accounts., • Strengthen relationships and achieve growth with key B2B accounts through regular contact and informative updates with respect to their productivity and progress through focused analyses of Salesforce data; offer assistance when appropriate to encourage achievement of goals set, • Provide product training opportunities through regular trainings, client presentations, Travel Showcase inspiration presentations, product information sessions and ongoing website and e-Learning strategies; escort familiarisation trips for travel agents as required, • Ensure that marketing collateral is utilized to its fullest potential; ensure that the brand has prominent placement in key B2B account agencies., • Under the supervision of the sales team management, facilitate trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would add value, • Stay abreast of competitor performance and positioning in designated territories and stay updated on the company trends within the industry. Provide feedback to management team with respect to trends and opportunities, • Maintain accurate records of sales activities in Salesforce daily; record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilise, • Salesforce reports to provide useful information to B2B partners in regular sales calls and in regular e-mail communication, • Attend and participate in national and international conferences where appropriate, • Manage any applicable territory budget & joint marketing funds in the best cost-effective way, being mindful of established policies and ROI Other duties as required and assigned Requirements: • Experience within a Business Development / Partnership / Agency Sales role within the Travel Industry, • Effective management to deliver ROI and as demonstrated by sales growth, • Proven knowledge and experience with the Premium and Luxury B2B markets, with innovative ideas on persuasive relationship building and sales development techniques, • Familiarity, understanding and experience with social media and digital brand marketing, • Ability to deliver effective presentations, engage as a trustworthy and nurturing individual, and represent the company professionally and with brand tonality at internal and external event, • Able to target and achieve regional benchmarks in support of national and global growth objectives. Set personal goals, demonstrate positive and collaborative energy to opportunity, create sense of responsiveness and urgency in others, and meet deadlines to achieve deliverables The package: • Salary - £38,000 - £40,000 (dependant on experience) + uncapped commission scheme, • Experience our premium products with familiarisation trips, • Car allowance, • 4 week's annual leave per year (excluding UK bank holidays) plus a bonus week if requirements are met, • Paid Parental Leave, • EAP - Uprise wellbeing program, • Ongoing career development opportunities, • Highly engaged team and great company culture Interested? Please click APPLY or contact joe@traveltraderecruitment.co.uk