Manager luxury retail jobs in United Kingdom

General Manager – Luxury Retail & Hospitality. We are looking for a polished, hands-on General Manager to lead a prestigious, heritage-inspired luxury retail and hospitality operation in London.

Project Manager Location: Central London Salary: £70,000 – £100,000 plus package Projects: Luxury retail, high-end commercial & prestige residential Clients: Tier 1 main contractors & developers We are seeking an experienced Project Manager with a strong construction and site del

Experience as an HR Manager/Director, ideally with exposure in Luxury. HR across multiple new retail or boutique locations. HR leader with an entrepreneurial mindset.

Mode Search is supporting a leading luxury retail brand in the appointment of a Visual Merchandising Project Manager. The position is based in London and reports directly into the Senior Visual Merchandising Manager. Support the Senior Visual Merchandising Manager in the planning, coordination and e

Previous retail management experience, ideally as a Department Manager or similar role within fashion or luxury retail. Mode Search is delighted to be supporting a global luxury fashion and lifestyle group with this search. With a long-established heritage, the company is renowned for its timeless d

Mode Search is supporting a high-end, fashion-forward luxury brand with the appointment of a Store Director for its London boutique. Proven experience as a Store Director or senior Store Manager within luxury fashion, premium, or high-profile flagship retail environments.

Mode Search are partnering with a global luxury retail brand in their search for a Customer Relations Team Manager to join their team.This is a unique opportunity to join a highly regarded luxury business with a strong international presence and a reputation for delivering exceptional customer exper

Global GTM Marketing Manager London | Hybrid | £65,000-£80,000 + outstanding benefits. Zachary Daniels Retail Recruitment is proud to be partnering with a fast-growing, hugely popular luxury retail brand to recruit a Global GTM Marketing Manager. This is a standout opportunity to join a design-led

Mode Search is proud to partner with a prestigious luxury fashion brand in the search for an experienced Retail Store Planner to join their London-based team for a new store opening.

Strategic IT Relationship Manager - Supply Chain Domain - Luxury Retail. We're looking for an experienced Strategic IT Business Partner to act as a trusted bridge between the business and technology, owning engagement across a complex retail and supply chain domain. Given the domain, this role requi

Front of House Manager | Full-Time | West London £30,000 – £40,000 per annum + 5% commission; OTE £46,000 40 hours per week | Rota-based Do you thrive on delivering exceptional client experiences in a premium environment? Are you a confident, people-focused leader who can bring warmth, structure, and gravitas to a front-of-house team? If so, this newly created role could be the perfect next step for you. Compass Associates is delighted to be partnering with a prestigious and fast-growing aesthetics clinic in West London, as they introduce a brand-new Front of House Manager role. This position has been created to strengthen the clinic’s client journey, support a growing team, and act as a key interface between patients, clinicians, and external stakeholders. Reporting directly to the Clinic Manager, you’ll take ownership of the front-of-house function, leading a small but vital team of two direct reports. You’ll be the face of the clinic; setting the tone, managing day-to-day operations, and ensuring every client receives a seamless, high-end experience from the moment they walk through the door. The Role At the heart of this role is leadership, communication, and service excellence. You’ll be responsible for: • Managing and developing the Front of House team, including rotas, performance, and training, • Delivering a consistently welcoming, polished, and professional client experience, • Acting as a confident point of contact for demanding patients and external stakeholders, including local authorities and partners, • Overseeing bookings, payments, enquiries, and client flow using CRM and appointment systems, • Driving retail sales and supporting treatment conversions in an ethical, client-first manner, • Monitoring KPIs such as rebooking rates, client retention, and average spend, • Ensuring smooth coordination between clinicians, therapists, and reception staff, • Maintaining compliance with GDPR, CQC, health & safety, and internal policies This is a highly visible role with real scope to make an impact in a growing clinic with a team of approximately 25 across clinical, marketing, admin, and management functions. Experience Required • Previous experience in a Front of House Manager or supervisory role within aesthetics, beauty, retail, or a clinical environment, • A confident, personable character with the ability to handle high expectations and sensitive conversations, • Strong leadership skills and experience managing small teams, • Excellent communication and interpersonal skills, • Commercial awareness with experience driving sales or managing KPIs, • Highly organised, calm under pressure, and solutions-focused Desirable (but not essential) • Background knowledge of aesthetic treatments, injectables, or cosmetic procedures, • Experience working with aesthetic machines, • Arabic language skills (highly advantageous), • Exposure to compliance standards such as GDPR or CQC Benefits • Competitive salary (£30,000 – £40,000 DOE), • 5% commission on all retail sales, • OTE bonus of £3,000 – £6,000 per annum, • Opportunity to shape a newly created role, • Work within a luxury, high-profile clinic in West London, • Supportive leadership and clear opportunity for progression Location This role is based in West London, with excellent transport links across London. Commutable from Croydon, Ealing, Wimbledon, Clapham, Balham, Kingston upon Thames, Stratford, Richmond, Watford, St Albans & Guildford. References Compass Associates is acting as a recruitment partner on this position. If this role isn’t right for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation. Contact Details If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email .

Store Manager - London As a Store Manager for one of our London-based stores, you will be an ambassador for Les 100 Ciels, leading the daily operations of your store. You will inspire and motivate your team to deliver exceptional client experiences, build and maintain a loyal customer base, and drive profitable performance. This role is ideal for someone passionate about luxury retail, with strong commercial awareness and a proven ability to lead and develop teams. Key Responsibilities Brand Ambassador • Inspire pride and passion for Les 100 Ciels within your team and clients., • Embody the brand values and image and have a strong understanding of the brands DNA., • Lead by example with a client-first approach, setting the tone for service excellence and a positive team culture. Client Experience & Visual Merchandising • Deliver and maintain Les 100 Ciels visual merchandising standards in line with brand guidelines., • Build relationships with clients, driving loyalty and long term brand advocacy., • Ensure a warm, personalised, luxury level client journey from first contact to aftersales care., • Drive effective use of the current CRM whilst also working to build this., • Uphold the highest standards of presentation and service across the team and ensure they are consistent with the brands requirements. Sales & Business Performance • Nurture a culture of high performance by motivating and leading the team to consistently achieve and exceed sales and KPI targets., • Ensure your team are clear on all KPIs and objectives set for the store., • Monitor and analyse business results, identifying opportunities and implementing commercial action plans alongside the Retail Manager., • Manage stock levels and ensure strong product availability in your store., • Minimise stock loss through regular stock counts and quarterly inventory checks. Team Leadership & Operations • Deliver regular one-to-ones, appraisals, and ongoing feedback, ensuring clear goals and progression plans., • Foster a collaborative and positive team environment, sharing best practice and celebrating success., • Ensure smooth running of the day to day running of the store., • Create and manage staff rotas and schedules, ensuring efficient coverage for your store., • Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar., • Submit timely weekly reports and maintain strong communication with the Retail Manager and the wider UK head office team., • Participate in managers meetings with other store managers and your line manager., • Monitor and record shop floor activity and regularly update the retail manager., • Ensure all company policies are adhered to., • Ensure compliance with company policies, UK retail legislation, and health and safety standards. Profile Education & Experience • Minimum 2 years’ luxury retail experience, including at least 1 year in a managerial role. Personal Attributes • A natural leader with strong commercial acumen and a results-driven mindset., • Deep passion for luxury retail, and delivering an exceptional client experience., • Ability to work strategically and operationally in a Fast-paced, dynamic environment, • Positive, proactive, and solutions-oriented approach., • Excellent interpersonal and communication skills, both written and verbal.

The Senior Marketing & CRM Manager will play a critical role in shaping and executing a consumer-centric marketing strategy that enhances brand loyalty, drives client engagement, and strengthens customer relationships. Acting as the primary link between marketing and sales, this role will champion a client-first culture, ensuring strategies drive customer recruitment, retention, and lifetime value. RESPONSIBILITIES: • Support the Head of Marketing in the implementation and execution of all marketing activity in line with the businesses global strategy and objectives., • Lead CRM-driven marketing campaigns, collaborating with content and digital teams to enhance communication at all client touchpoints., • Define and optimize the client lifecycle strategy, from acquisition to retention and loyalty, leveraging insights to drive revenue and long-term value., • Plan and execute strategic client engagement activities, including entertainment, gifting, and exclusive experiences, ensuring alignment with sales objectives., • Own and enhance customer segmentation, ensuring targeted and personalized client engagement across all channels., • Develop and implement seasonal and localized retail marketing strategies, collaborating with store teams to drive footfall, customer engagement, and revenue growth., • Identify and develop local partnerships that enhance customer experience and expand brand reach for each store., • Manage guest lists and VIP experiences for brand events, ensuring personalized client interactions that drive loyalty and advocacy., • Partner with creative, PR, marketing and digital teams to amplify brand storytelling and ensure CRM and marketing efforts are fully integrated., • Act as the bridge between Marketing, customer, and Sales, ensuring seamless communication and execution of CRM initiatives., • Brief the store teams on the CRM initiatives and create selling tools to support the delivery of strategic objectives., • Manage and continuously refine the CRM database, ensuring data integrity, segmentation, and actionable insights., • Track, analyze, and report on key performance metrics, delivering insights to senior leadership., • Oversee CRM technology and tools, identifying opportunities for automation, personalization, and efficiency improvements., • Analyze our client data – client lifecycle and purchase patterns – to identify new opportunities and generate insights to inform growth opportunities across clienteling, marketing and client experience., • Work closely with the digital and content team to deliver best in class communications strategy across all client touchpoints., • Track, measure and maximize performance, reporting effectiveness on effectiveness summarizing the key insights and offering recommendations. QUALIFICATIONS AND EXPERIENCE: • Good understanding of Luxury Retail with some management experience or potential to manage, • Proven experience in CRM, marketing strategy, or client engagement, ideally within a luxury, retail, or premium brand environment., • Strong understanding of customer segmentation, data analytics, CRM platforms, and omnichannel marketing., • Experience in partnership development and local marketing activations to drive brand awareness and sales., • Ability to balance strategic thinking with hands-on execution, working across teams to drive CRM and marketing effectiveness.

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits - Think fast, fearlessly, and take the team with you., • Own it and back yourself - Own the basics, own your role and own the results., • Be relevant - Relevant to our people, our partners and the planet. Job Description This role will help in driving our digital roadmap, providing constant analysis and researching new strategies and tactics to optimise the user journey across sites and personalise. You will working towards moving our digital offering forward, driving customer first and evidence-based working to help drive towards the group digital KPI’s. • Help shape the personalisation roadmap, using insights, market trends, and test learnings., • Plan, build and run A/B and multivariate tests to validate hypotheses and measure the impact of on-site personalisation strategies., • Translate insights from experiments into actionable recommendations and next-step opportunities., • Partner with Data & Analytics teams to refine data models that power personalisation, • Support the optimization of 3rd party tools to ensure business value and support day-today relationships., • Monitor and analyse the customer journey and data trends over time to identify pain points, significant changes, and opportunities for personalisation., • Develop, implement, and optimise on-site recommendation strategies, ensuring accurate setup within optimisation tools and ongoing measurement of performance., • Assist in implementing and managing personalisation tools and technologies to enhance customer engagement and conversion rates., • Help develop and implement personalized content on-site for users based on their behaviour and preferences., • Use data to segment customers based on behaviour, preferences, and demographics to tailor personalisation efforts more effectively. Qualifications • 2+ years experience in a digital optimisation, digital experience or digital personal, • Proven experience reviewing on site customer experience., • Experience working with on-site personalisation and recommendations., • Experience of analytical, experimentation & personalisation tools (such as Optimizley and ContentSquare), • Understanding of personalised algorithms and the effect on the customer journey. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Reward, Recognition and Opportunities Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? • Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Sales Manager, Footwear Department, Liberty London Description Kurt Geiger | About Us We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service. SALES • Deliver budgeted sales., • Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders., • Understands the importance of Host Store and other concession relationships which is, • constantly maintained., • Take initiative and ownership to act instinctively to improve the business., • To invest time to review your brand performance to enhance your commercial decisions., • Contribute towards the development of the department in line with consumer demands and business opportunity., • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours., • Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to. SERVICE • Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones., • Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard., • Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed. PEOPLE • Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy., • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Invest time in the development of your team so that they can perform to, • their best ability., • Have positive relationships with co-workers and Group General Manager., • Create a positive and togetherness across all areas of the floor by championing this daily., • Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership. OPERATIONS • Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees., • Take ownership of the daily hygiene ceremony and that it is being carried out., • Ensure the opening and closing standards are completed daily., • A full understanding of the operations and back of house standards (including stock room). KPIs • Meet sales in line with Company target., • Achieve Host Store and Company Sales, Mystery Shopper, Productivity target., • Achieve retention and labour turnover target., • Contribute to achieve payroll target., • Audit at +/- 0.3% or below., • Meet event targets (% sales revenue)., • Meet and exceed the 10% target or above for client book sales. Requirements • Currently working at Senior Manager within a high turnover business, • Experience of managing large teams, • Prior history of P&L accountability and driving bottom line contribution, • Proven ability to drive performance through people, • Excellent at building internal and external relationships, • Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred, • Representative of our luxury/fashion forward brand in every way Benefits • Competitive basic salary, • Bonus structure, • Pension Scheme, • Gorgeous shoes each season, • Amazing employee discounts Our Stores The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

THE OUTNET is the online destination for luxury fashion from previous seasons. Since 2009, it has showcased style that lasts by offering past-season womenswear and menswear, including exclusive capsules, from world-leading designer brands. With a strong focus on extending the life of luxury, THE OUTNET delivers a curated edit of exceptional fashion at up to 70% off, combining timeless style with a more responsible approach to retail. As THE OUTNET continues its journey, we are seeking an experienced HR Manager to play a critical role in supporting the people agenda during a period of significant change. This is a unique opportunity to build and embed modern HR foundations, implement new systems and ways of working, and actively contribute to the development of a strong, inclusive, and high-performance culture. You will work closely with leaders across the business to ensure our people strategy supports both immediate needs and long-term growth Key Responsibilities HR Foundations & Systems • Lead the implementation and ongoing management of core HR systems, including HRIS and payroll, • Establish clear, scalable HR policies and processes that support consistency and employee experience, • Partner with leadership to help define and deliver the people agenda aligned to business priorities, • Actively contribute to shaping talent management, performance, and development frameworks, • Lead end-to-end recruitment, working with agencies and hiring managers, • Oversee day-to-day office operations to ensure smooth, well-functioning, and engaging workplace environment, • Act as key point of contact for office-related suppliers and service providers, • Support office planning, facilities coordination, and health & safety compliance, • Partner with IT and Finance to support onboarding and employee lifecycle activities The Type of Person We Are Looking For • 5+ years in a generalist HR Manager role within a fast-paced environment, • Experience implementing HR systems and building HR processes from the ground up, • Strong knowledge of UK employment law and HR best practice, • Passionate about people, culture, and creating great employee experiences

We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession. This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling. As a Supervisor, you will play a key role in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for this brand. Key Responsibilities Sales Leadership & Business Performance • Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs., • Lead by example on the sales floor, consistently delivering high-value client experiences., • Analyse sales trends and performance data to identify opportunities for growth., • Support omni-channel initiatives to enhance the overall client journey., • Supervise, motivate, and coach the sales team to achieve excellence in service and sales., • Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld., • Provide regular feedback and performance guidance to develop team capability., • Champion a strong clientelling culture, ensuring consistent outreach and relationship-building., • Maintain and grow a loyal VIP client base through personalised engagement and follow-up., • Oversee the execution of private appointments and exclusive client experiences., • Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic., • Maintain visual merchandising standards and uphold an elevated boutique environment., • Ensure operational excellence, including stock management, compliance, and daily procedures., • 3–6 years of experience in luxury retail, with previous supervisory or key-holder experience., • Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations., • Experience within Harrods or a luxury department store environment is highly desirable., • Proven success in driving sales, KPIs, and clientelling performance., • Established luxury client network and strong relationship-building skills., • Confident leader with excellent communication and coaching abilities., • Passion for design, fragrance, craftsmanship, and luxury lifestyle., • Proactive, commercially minded, and adaptable in a fast-paced luxury environment.

ZIMMERMANN is one of Australia's leading and most respected fashion labels. In Australia, ZIMMERMANN maintains a collection of stand-alone stores across the country, creating seductive and dynamic retail destinations that reflect the brand’s modern and optimistic aesthetic. Demand from its growing international clients has seen the opening of ZIMMERMANN stores in the United States, United Kingdom and Europe. We currently looking for a Brand Ambassador to join our Wholesale UK team for a short term contract (maternity Cover). This role is responsible for creating and cultivating brand awareness as the main liaison between PARIS HO and Key Wholesale Partners: Harvey Nichols , Harrods & Selfridges. Responsible for driving in-store business through customer interaction, product knowledge and visual merchandising. Accountable for Visual Merchandising Directives as provided by the EU VM Manager. Management of the sales teams and organization of the three department stores and the brand’s various corners. The role is supports London wholesale and Include mobility between the three department stores. Key responsibilities: Sales • Establish and cultivate strong relationships with Zimmermann sales team, personal shoppers, stylists and sales floor personnel to support in overall door sales, • Develop all client-facing seasonal training materials to support BA program for UK, • Work closely with Zimmermann VM Manager and Wholesale Manager to acquire visual merchandising plans for each account, providing wholesale-specific feedback to maximize functionality of materials, • Develop and distribute individual door VM for flagships based on provided broader account materials from VM manager, • Execute and maintain visual presentation to Zimmermann standard, based on provided guidelines for merchandising, as well as steaming and general garment care, • Develop relationships with visual merchandising teams within each door, leveraging the relationship to secure optimal stock placement and mannequin or window features, • Develop relationships with stock teams to ensure new stock is placed on the floor expediently and in line with visual standards, • Work closely with VM Manager, VP of Wholesale and Wholesale Manager on optimal brand placement at a door level, monitoring visibility, brand adjacencies, and any extemporary opportunities, • Update by-door style selling for applicable accounts and analyze door level selling as a team to highlight insights and opportunities, • Monitor inventory levels in-store and coordinate with Wholesale Manager to maximize productivity, • Build positive partnerships with store and department managers and regularly discuss current business and opportunities, • Identify and escalate in-store marketing opportunities to Wholesale Manager and VP of Wholesale, including but not limited to sales or VM contests, personal shopping events, staff promotions or trunk shows, • Identify issues and opportunities to maximize sales, including but not limited to store placement, events, inventory or customer acquisition, and work with Wholesale Manager to create action plans to support growth, • Report key findings on product feedback and customer needs to VP of Wholesale, Wholesale Manager and President, providing any relevant feedback inclusive of fit, pricing, sizing, print, or any additional information, through proactive store visit reports, • Review each door’s sales performance at monthly intervals to monitor growth and opportunity, based on year over year sales volume Skills and Specifications • Minimum of 3+ years of experience working in luxury department stores, Visual Merchandise experience and a proven track record of successfully prioritizing and multi-tasking in a fast-paced environment., • A genuine passion and understanding of luxury designer fashion., • Excellent interpersonal and communication skills, responding promptly to customer needs, soliciting customer feedback to improve level of service, and relaying detailed reports and feedback to Management., • Must be always looking for new ways to drive sales, promote and elevate the brand’s presence, and enhance customer experience., • A thorough knowledge of MS Excel and MS Word and MS Power-point., • A high level of organizational and time management skills., • Must be comfortable working autonomously as well as in a team environment This is an opportunity for applicants who strive for excellence in their field. Why work with us? · Bespoke development plans and access to strong mentors and industry leaders · Ongoing Training & Development to grow your career within Zimmermann · Seasonal uniform provided to all team members · Generous Employee Discount and Bonus Structure · Employee Referral Program with the opportunity to earn bonuses for successful placements · Opportunity to progress your career within an Australian global luxury brand, including international opportunities · Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members Only short-listed applicants will be contacted. Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

"Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup and skincare designed to not only magnify but also improve skin day by day. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur. Role : The UK National Account Manager is fully responsible for the commercial and operational management of key strategic retailers. This includes ownership of sell-in and sell-out performance, ensuring brand growth, operational excellence, and strategic alignment across physical retail, e-commerce, and TV/home shopping channels. You will: • Own sell-in and sell-out performance across the UK, • Build and drive Joint Business Plans (JBPs) with strategic accounts, • Monitor market trends and competitor activity to guide decision-making, • Lead the full 360° account operations: product launches, forecasts, stock tracking, promotions, and more, • Develop and manage promotional calendars in collaboration with Marketing, VM, Training, and Digital, • Coordinate new product launches: from asset readiness to field execution, • Build strong, trust-based relationships with key retail buyers and partners, • Oversee and optimise trade investments (sampling, visibility, activations, co-op, etc.), • Deliver and report on sales KPIs, forecasts, and ROI across all accounts, • Line-manage the UK Retail Manager and contribute to field execution and team alignment, • Ensure tight internal coordination between Sales, Supply Chain, Marketing & Digital teams You are : • Experienced in managing premium beauty, lifestyle or skincare retail accounts (experience with Boots, Space NK, John Lewis, QVC or similar is a plus), • Skilled in both commercial strategy and operational detail, • Able to navigate multiple stakeholders in a fast-paced, international setup, • Comfortable managing both direct retail and distributor models, • Strong with numbers, insights, and data-led business planning, • A clear communicator, structured, responsive, and confident

Charbonnel et Walker is a prestigious brand known for its luxury chocolates and confections. Our mission is to deliver exceptional quality and craftsmanship, while maintaining our heritage and premium image. We foster a culture of excellence, creativity, and customer focus. An exciting opportunity has arisen for a Business Development Manager who will be responsible for identifying and securing new business opportunities and managing key client relationships to drive revenue growth for Charbonnel et Walker. The role requires a strategic, customer-focused approach, with an emphasis on expanding the brand's presence in luxury retail, high-end hospitality, and corporate gifting sectors, while protecting its premium image and heritage. This is a field-based role that requires frequent travel to meet with potential and existing clients, attend industry events, and liaising with the wider team at multiple sites including but not limited to London and Dorset. Your responsibilities: • New business development including proactively identifying and engaging with high-end prospective clients., • Building and maintaining long-term partnerships with existing B2B clients and identifying new opportunities., • Developing and executing a business development strategy that aligns with the company brand., • Collaborating with stakeholders including marketing, product development, and supply chain teams to support growth initiatives and ensure seamless customer experience., • Active market analysis to stay on top of trends, competitor activity, and identify emerging opportunities., • Managing the entire sales cycle, from prospecting and lead qualification to negotiation and closing deals., • Preparing regular sales forecasts, performance reports, and market analyses., • Being one of our leading brand ambassadors at industry events, trade shows, and networking functions to raise the profile of Charbonnel et Walker. What we are looking for: • Industry experience: Proven track record in B2B sales or business development, preferably within the luxury food, confectionery, or hospitality industries., • Commercial acumen: Strong negotiation, commercial, and financial skills, with the ability to identify growth opportunities and exceed sales targets., • Networking and relationship building: Exceptional interpersonal and relationship-building skills to engage with key decision-makers and secure long-term partnerships., • Communication: Excellent written and verbal communication and presentation skills, with the ability to articulate a premium brand's value proposition., • Entrepreneurial mindset: A proactive and energetic self-starter with the initiative and drive to seek out new business., • Technical skills: Proficiency in MS Office Suite and CRM software (e.g., Salesforce) to manage sales pipelines and report effectively., • Education: A bachelor's degree in business, marketing, or a relevant field is desirable or equivalent industry experience. If this opportunity interests you, we’d welcome the chance to discuss it further and look forward to hearing from you. Please feel free to direct emails to We are an equal opportunities employer committed to fostering an inclusive workplace. All employment decisions are made based on merit, skills, and experience, and we welcome applications from all qualified individuals.

Retail Village Supervisor An exciting opportunity has arisen within the Anya Hindmarch Village, for a Retail Supervisor. The Village consist of 6 stores on Pont street, and a flagship store on Sloane Street. The exciting and fast paced environment requires a charismatic Supervisor with a passion for retail and hospitality to ensure that every visitor to the Village or Sloane Street has an incredible customer experience. We are looking for someone who can support the General Retail Manager with wider retail projects, as well as providing support over rota-ed weekends. Since launching in 2021 the Village has been at the heart of our retail activity with the close community of neighbouring stores. Reporting to – General Retail Manager Location – SW1X Hours – 5 days a week (Monday to Sunday) THE BRAND Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. The brand is committed to creating responsibly, and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’ SPECIFIC DUTIES • Drive sales across all stores to achieve company targets, identifying opportunities and presenting recommendations to the Head of Retail and General Retail Manager., • Nurture existing and develop new customer relationships through effective outreach, clienteling, communication channels, and in-person appointments., • Monitor uniform and presentation standards across the retail team, ensuring alignment with brand expectations., • Act as a brand ambassador, consistently embodying company values and setting an example for the team., • Ensure an exceptional customer experience at all times, coaching and supporting the team to uphold sales floor standards., • Maintain high back-of-house standards, ensuring stockroom organisation, product coding accuracy, and overall stock safety., • Uphold impeccable product presentation in all stores, following merchandising guidelines and collaborating closely with the VM team., • Lead and support the team through daily morning meetings, including target setting, performance updates, and clienteling focus. Monitor individual performance and provide coaching and training where needed., • Ensure the team is fully trained in till procedures and in-store operations, with a strong focus on stock integrity and accuracy., • Oversee weekly cycle counts and bi-annual stocktakes to maintain accurate stock levels., • Assist the General Retail Manager with onboarding and training new starters., • Oversee and support the team with end-of-day procedures, ensuring accurate reporting and a successful close of the trading day., • Manage deliveries, stock movement, and transfers, resolving any discrepancies promptly., • Ensure the shop floor is restocked daily, including product and packaging, in preparation for trading., • Communicate stock and consumables needs to the General Retail Manager in line with delivery lead times., • Adhere to all Health & Safety regulations to maintain a safe environment for colleagues and customers., • Support additional retail projects as required, including Village Hall activations. EQUAL OPPORTUNITIES Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know. Thank you for your interest in Anya Hindmarch. Unfortunately, due to the volume of interest in the role we cannot get back to every applicant, however we will be in touch by email if your application is selected beyond initial screening. Thank you and best wishes, The People Team

Mode Search is proud to be partnering with a luxury brand to recruit an experienced Store Manager. We are seeking an inspiring leader to oversee a flagship boutique at one of the brand’s prestigious London locations. This is a unique opportunity to drive commercial results, deliver exceptional client experiences, and foster an inclusive, high-performing team culture. Our client is a globally recognised luxury house, celebrated for its timeless craftsmanship, contemporary creativity, and dedication to excellence. With a rich heritage and an innovative spirit, the brand continues to set the standard in the luxury sector. Their boutiques are more than retail spaces; they are immersive destinations where clients are inspired, stories are shared, and meaningful connections are built. Joining this brand means becoming part of a legacy that values artistry, authenticity, and the power of human connection. The role: • Lead by example on the sales floor, coaching and inspiring the team to achieve store KPIs and deliver unparalleled service., • Demonstrate an entrepreneurial mindset and strategic vision across sales, client experience, and team development., • Build deep market understanding, stay attuned to competitor practices, and cultivate strong community networks to enhance client engagement., • Ensure operational excellence, compliance, and seamless collaboration across client-facing and support teams., • Create an inclusive, supportive environment that empowers people to reach their potential while celebrating innovation and resilience., • Motivate and guide the team to exceed goals, adopt new tools and systems, and embrace evolving ways of working., • Partner with regional and central teams, sharing valuable insights to support business needs. Requirements: • 7–10 years of sales management experience, ideally in luxury or premium retail., • Proven track record of achieving commercial success and leading clienteling strategies in an omnichannel environment., • Inspirational leader with strong recruitment, development, and talent retention skills., • Passion for luxury retail; expertise in high-end categories is a plus., • Strong network with ability to expand and nurture client relationships., • Highly organized with a history of operational excellence and experience managing inventory accuracy., • Adept with digital tools and performance KPIs., • Flexible schedule, with ability to work evenings, weekends, and holidays., • Bachelor’s degree preferred. To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted. We look forward to hearing from you!

Store Manager up to £55,000 per annum + bonus About the Role IRD Consultancy is partnering with an established fine jewellery house to recruit an exceptional Store Manager for a standalone fine jewellery boutique in the heart of Mayfair. This role is suited to a commercially driven leader who understands the nuances of fine jewellery retail and thrives on building a highly engaged local and international client base. As Store Manager, you will be the face of the boutique, responsible for more than just daily operations. You will act as a brand ambassador, driving footfall through local networking and creating a "home-away-from-home" atmosphere for our discerning clientele. You will be expected to treat the boutique as your own business, identifying opportunities for growth and executing creative strategies to elevate the brand's presence in London’s most prestigious shopping district. Key Responsibilities • Business Growth & Footfall: Proactively drive boutique traffic and private appointments through local outreach, networking, and strategic community engagement., • Commercial Excellence: Demonstrate a proven track record of uplifting business performance, meeting KPIs, and consistently exceeding sales targets., • Event & Collaboration Strategy: Design and execute meaningful local collaborations and in-store events that resonate with the Mayfair community and attract high-net-worth individuals., • CRM & Clienteling: Master the use of CRM tools to develop sophisticated clienteling strategies, ensuring a high rate of client retention and increasing lifetime value., • Team Leadership & Training: Coach and mentor a high-performing team, specifically focusing on the art of the "follow-up" to convert inquiries into long-term sales and loyal relationships., • Local Networking: Build and maintain solid relationships within the Mayfair luxury ecosystem (hotels, private clubs, and local businesses) to create a robust referral network. About You • Minimum of 2 years’ experience leading a standalone luxury boutique. A background in fine jewellery is highly preferred., • Results-oriented and possess a sharp eye for identifying new business opportunities and "pockets of growth.", • Have a natural ability to build relationships and a proven history of organising successful brand events and collaborations., • Passionate about developing talent, particularly in refining the sales process and mastering the nuances of luxury clienteling. Your Journey with IRD Once we receive your application, you can expect a professional, transparent, and supportive recruitment process. One of our experienced recruiters will be in touch to discuss your background and career ambitions in confidence. Apply now by submitting your most up-to-date CV to take the next step in your luxury retail leadership career.

Are you passionate about luxury fashion and exceptional customer experiences? Do you have a proven track record in retail management and a flair for team leadership? If so, we have the perfect role for you! About Us: Luca Faloni is a renowned luxury brand that specialises in producing high-quality made in Italy menswear. Our commitment to craftsmanship, attention to detail, and timeless design has garnered us a loyal global customer base. As we continue to expand, we are seeking a dynamic and dedicated Store Manager to lead one of our London stores and uphold our brand values. Role Overview: As the Store Manager at Luca Faloni, you will be responsible for driving the success of the LF store by delivering an inviting and personalised shopping experience for our customers. You'll lead a team of passionate sales associates, ensuring that they deliver exceptional customer service and maintain the store's impeccable visual standards. With your guidance, the store will become a destination for those seeking a luxurious and authentic experience. Key Responsibilities: • Lead and motivate the sales team to achieve sales targets and exceed customer expectations., • Foster a positive and collaborative work environment that reflects the Luca Faloni brand ethos., • Implement visual merchandising guidelines to create an appealing and aspirational in-store atmosphere., • Build and maintain strong customer relationships, providing a tailored shopping experience., • Manage inventory, stock levels, and replenishment to ensure optimal product availability., • Analyse sales data and contribute to the development of sales and marketing strategies., • Uphold Luca Faloni's high standards of quality, craftsmanship, and brand integrity. Qualifications: • Proven experience in retail management within luxury fashion or lifestyle brands., • Exceptional leadership skills with the ability to motivate and inspire a diverse team., • Strong understanding of customer service principles and a customer-centric mindset., • Excellent communication and interpersonal abilities., • Analytical mindset with the ability to leverage sales data to drive results., • A passion for fashion, quality, and timeless design., • Flexibility to work weekends, holidays, and extended hours as required. Benefits: • Competitive salary and performance-based incentives., • Employee discounts on Luca Faloni products., • Opportunities for career growth within a rapidly expanding brand., • Engaging and supportive work environment. If you're ready to join an esteemed luxury brand and lead a dedicated team in delivering unparalleled shopping experiences, we'd love to hear from you! We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process. We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule. Due to the high volume of applications we receive, we regret that we can only contact candidates who are invited for an interview. If you do not hear from us within two weeks of submitting your application, it means you have not been successful on this occasion. However, we encourage you to stay connected with us and follow our updates for future opportunities. Thank you for your understanding and interest in joining our team!

Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the role We are seeking a Part Time Luxury Brand Ambassador for our wonderful Niche & Emerging Brands, Mizensir and Juliette Has a Gun. Mizensir's olfactory creations propose high-end niche fragrances for men, for women and unisex. Juliette has a Gun, a collection of fragrances designed for one who also understands that wearing a signature scent goes far beyond the simple fact of smelling just “nice”... It’s a statement. This is a part-time role 3 days 22.5 hours per week, to work on our counter in Selfridges W1. Purpose of the role As a Luxury Brand Ambassador for our Niche and Emerging Brands, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed. Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beaute. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). Kering Beaute is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Who We Are The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. The Role We are seeking an experienced and motivated Area Director to oversee the London Region, inclusive of retail and distribution operations. Reporting to the Senior Director of Retail, this leader will be responsible for driving sales, optimizing operations, cultivating community relationships, and ensuring excellence in client experience across FoundRae’s London stores. The Area Director will serve as a key ambassador of the FoundRae brand and values—leading with integrity, inspiring teams, and executing both strategic and people-focused leadership to grow the London business. This includes oversight of regional distribution operations to ensure seamless receiving, fulfillment, and delivery aligned with FoundRae’s high standards of craftsmanship and service. Key Responsibilities Finance/Commercial and Operations • Oversee sales performance across the London region, evaluating the needs and opportunities for growth, • Develop and implement short- and long-term strategies to maximize sales and client engagement, • Manage and monitor budgets, scheduling, and staffing coverage to ensure efficiency and operational excellence, • Ensure visual merchandising, inventory management, receiving, fulfillment, and store operations are consistently executed to brand standards, • Partner with fulfillment teams to maintain operational flow from receiving to final client delivery, ensuring accuracy and timeliness, • Collaborate with the Senior Director of Retail and cross-functional partners to support product launches, distribution efficiency, and retail initiatives Client Experience & Community Engagement • Elevate the in-store client journey, creating opportunities to surprise and delight clients, • Partner with store managers to design curated in-store events tailored to the London clientele, • Act as a brand ambassador in the local market, building relationships with key clients, stylists, editors, and community partners, • Develop and execute market-specific strategies to increase awareness, traffic, and engagement, • Represent FoundRae at London events, activations, and strategic partnerships, • Partner with the Senior Director to build CRM strategy for the London market, • Ensure execution of CRM and clienteling strategies in-store through follow-ups and goal setting Talent & Leadership • Lead, mentor, and inspire Store Manager, Operations Manager, and their teams to achieve business goals while upholding FoundRae values, • Partner with HR to recruit, interview, and hire top talent, building a strong pipeline for future roles, • Ensure effective onboarding and product training for all management hires in partnership with corporate team, • Provide consistent coaching, goal setting, and feedback; conduct regular touch bases and performance reviews with store and distribution leaders, • Address employee relations matters in partnership with HR, ensuring adherence to policies and fostering a culture of excellence and accountability, • Consistently spend time in stores and fulfillment operations leading and developing teams, • Champion professional development and cross-training opportunities across both retail and distribution functions Qualifications • Bachelor’s Degree preferred, • 7–10 years of retail management experience, with multi-site or regional oversight in luxury or fine jewelry strongly preferred, • Experience managing both retail and distribution/fulfillment operations, • Proven ability to lead, coach, and inspire high-performing teams in an entrepreneurial environment, • Strong financial acumen with experience managing P&L, budgets, and KPIs, • Demonstrated ability to build community engagement strategies and local partnerships, • Exceptional communication, interpersonal, and conflict-resolution skills, • Highly organized with the ability to manage multiple priorities and adapt to a dynamic environment, • Experience with POS and clienteling systems such as Shopify, Netsuite, Endear, and Gladly a plus

Senior Marketing Manager, Beauty UK Region Location: Head office, London Reports to: Head of Marketing – Fragrance & Beauty UK Region Contract: Permanent Direct reports: 3 Our client is one of the biggest luxury brands globally and are committed to fostering creativity, nurturing human potential, and aiming to make a positive impact globally. They are seeking a Senior Marketing Manager for their Beauty division in the UK. Role Overview: This position involves driving business objectives and enhancing brand equity through strategic planning and flawless execution of all Beauty marketing campaigns and initiatives. The ideal candidate will ensure a cohesive and engaging client experience across all channels. Key Responsibilities: • Lead the Beauty strategy and planning for the UK Region., • Manage 360-degree launch planning for Beauty campaigns, ensuring integration across all client touchpoints., • Oversee forecasting for limited life and new product launches, collaborating with Brand Managers and other relevant teams., • Define product positioning and pricing strategies within an omni-channel framework to optimize market presence and engage consumers effectively., • Efficiently manage the promotional budget for Beauty., • Provide in-depth market and client intelligence, anticipating future opportunities through industry analysis and trend forecasting., • Passionate visionary with extensive experience in marketing and consumer behavior insights., • Strong understanding and experience in the Beauty or Luxury industry., • Creative vision with a decisive, positive approach., • Proven track record of team motivation and leadership., • Enjoy collaborating with regional, local, and global teams., • Are part of a passionate team driven by a common goal., • Focus on coaching and mentoring to maximize team potential., • Can independently make sound business decisions., • Act as a brand custodian, striving for excellent client experience., • Are driven by insights and solutions., • Work within a dynamic Marketing Team., • Engage with renowned luxury global brands boasting a rich heritage., • Empowerment to influence brand impact., • Opportunity for personal and professional growth within the evolving beauty industry., • Collaborate with senior stakeholders to enhance management skills., • Physical Wellbeing: Private Medical Insurance, including family options, 24/7 online GP appointments, and a Cycle Scheme., • Financial Wellbeing: Pension plans, life assurance, and retail discounts, including gyms and supermarkets., • Mental Wellbeing: Access to Employee Assistance Programs and support lines., • Lifestyle: Discounts on arts and culture tickets, product discounts, and exclusive employee sales.

THE BRAND Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. The brand is committed to creating responsibly and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’ Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These have included collaborations with Boots and Peanuts, as well as our renowned Christmas Grotto and Ice Cream Project. THE ROLE An exciting opportunity has arisen to join Anya Hindmarch as Social Media & Content Manager. The successful candidate will bring a minimum of five years’ relevant experience in content and social media, with a strong strategic mindset. Insightful, creative and commercially driven, they will collaborate closely with the wider team to develop creative ideas, effective plans and thrive in a dynamic, fast-paced brand environment. This role is responsible for overseeing Anya Hindmarch’s global social media presence, ensuring brand consistency and best-in-class execution across all platforms. Working closely with internal stakeholders, the position blends strategic leadership and creativity with hands-on delivery to align brand activity worldwide, driving brand affinity, engagement, and measurable business impact. Key responsibilities: • Define, own and drive the social strategy with the aim of continuing to build community, drive conversion and engagement whilst building positive brand sentiment. Ensure all strategy is aligned with overall marketing and business goals., • Management of all our global social channels including 3 Instagram Channels: Anya Hindmarch, Anya Café and Anya Hindmarch Bespoke., • Own the social content calendar end to end, leading all content briefing and collaborating with wider teams to align with 360° plans., • Manage global social content production through clear, creative briefs, while staying attuned to social trends and performance insights across channels., • Drive content creation and social-first storytelling across all brand pillars - Collection, Bespoke, Labelled, Anya Life, and Anya Café — developing platform-specific content ideas, strategies and collaborating closely with the creative team on ideation and execution., • Ability to concept, shoot, edit, and publish low-fi video content tailored to each platform (Instagram, TikTok, YouTube Shorts, etc.), using mobile-first tools while maintaining strong storytelling and brand consistency., • Stay up to date with social media platform updates, algorithm changes, and emerging trends, translating insights into timely, relevant content and recommendations., • Working with the Creative team and Head of Marketing to ensure all content is on brand, consistent and tailored to the audiences across all digital platforms., • Working closely and collaboratively with the Digital Marketing and CRM Manager to ensure marketing is aligned across channels and on all paid social media campaigns., • Ownership of the content and social media budgets., • Work closely with Head of PR to identify influencer, press and VIP targets that are on-brand. Support in nurturing influencer relationships and partnerships., • Collaborate closely with the Brand & Commercial Director and Head of PR on the Universal Bag pipeline, aligning on communications plans and ensuring external partners are supported throughout product launches., • Partner with the Head of Marketing and Head of PR to deliver tailored content and marketing support across the Anya Brands collections., • Partner with wider teams, including web and creative, to deliver tailored content and marketing support across all concept stores within our Village Hall., • Work alongside marketing, wholesale, and PR teams to support wholesale partners with content and marketing initiatives., • Identify opportunities for real-time engagement by leveraging cultural moments and industry trends, while balancing commercial priorities., • Applying a data-driven approach to content planning using insights from social listening, analytics, and reporting tools., • Recommending strategic optimisations to enhance performance and drive continuous improvement., • Measure success against agreed metrics and KPIs and providing weekly, monthly and yearly reports for senior management and internal teams., • Manage, mentor, and support the Social & Press Intern, providing clear direction, feedback, and day-to-day guidance to ensure high-quality execution across social and press activities., • It would be advantageous for a candidate to have understanding and experience in managing Chinese social media and influencer agencies the China channels e.g. Little Red Book, Weibo and WeChat. Key Skills: • Extensive experience (5+ years) in social media management within global, brand-driven, or luxury environments., • Proficient in content management systems, Google Analytics, social media monitoring platforms, and native analytics tools, with the ability to interpret data and apply insights to inform strategic content planning., • A collaborative team player who thrives in a fast-paced, dynamic environment and brings a strong results-driven mindset., • Strong understanding of marketing strategy and the role of social media within it, with the ability to leverage platform functionalities to drive growth and engagement., • Proven ability to build strong communities and collaborate effectively with creatives, partners, and influencers., • Excellent communication and relationship-building skills, with the ability to influence across multiple stakeholders., • Demonstrated ability to develop new ways of working, optimise processes, and continuously improve best practices., • Highly organised with strong project management skills and attention to detail., • Ability to prioritise multiple projects in a fast-paced, global environment., • Filming and editing low-fi social media content on iPhone using Adobe Suite and native/mobile editing tools. Equal Opportunities Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Mode Search is delighted to be supporting a global luxury fashion and lifestyle group with this search. With a long-established heritage, the company is renowned for its timeless design, craftsmanship, and international presence across multiple product categories, including fashion, accessories, lifestyle, and hospitality. This role is based in London. The position is full-time, working on-site within the retail store environment. The Role • Oversee the daily operations and performance of a specific department within the store., • Drive department sales, ensuring targets are met and exceeded., • Deliver an exceptional customer experience at all touchpoints (pre-sale, in-sale, after-sale), building long-term client relationships., • Demonstrate strong product knowledge within the department and share this expertise with both customers and the team., • Analyse sales and performance data to identify trends and opportunities, presenting recommendations to senior management., • Maintain high standards of visual merchandising, including product placement, signage, pricing, and overall store presentation., • Support the recruitment, onboarding, and training of new team members., • Lead, coach, and motivate the department team, ensuring consistent delivery of outstanding customer service and sales results., • Foster an inclusive and collaborative work culture, resolving team concerns constructively., • Ensure compliance with company policies, including health & safety, HR, loss prevention, and cash management., • Support operational needs such as stock management, replenishment, inventory audits, and store coverage., • Assist with administrative tasks such as reporting, vendor records, and HR documentation. Requirements • Proven leadership and team management skills, with experience motivating and developing diverse teams., • Strong background in retail sales and customer service, with the ability to nurture customer loyalty., • Previous retail management experience, ideally as a Department Manager or similar role within fashion or luxury retail., • Strong communication and interpersonal skills, with a collaborative and empathetic approach., • Excellent organisational skills and the ability to work effectively in a fast-paced environment., • Experience with visual merchandising and inventory management., • Analytical mindset with the ability to interpret data and make informed, commercial decisions., • A proactive, hands-on attitude with a focus on achieving results. To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

Assistant Boutique Manager London £65,000 + great package About the Role: To support the management of our luxury boutique. The ideal candidate will have a strong understanding of luxury retail operations, exceptional client service skills, and a passion for menswear tailoring and ready-to-wear. This is an excellent opportunity to progress your career in a high-end retail environment. Key Responsibilities: • Assist the Boutique Manager in all aspects of daily boutique operations., • Lead, motivate, and develop a team to achieve sales targets and deliver exceptional customer experiences., • Maintain high standards of visual merchandising, store presentation, and inventory management., • Build and nurture strong relationships with clients, ensuring a personalised and memorable service., • Support stock management, including ordering, replenishment, and stocktakes., • Assist in recruitment, training, and performance management of boutique staff., • Ensure adherence to company policies, procedures, and brand standards., • Contribute to achieving sales goals through effective team management and active selling. Key Requirements: • Proven experience in luxury retail, preferably in menswear tailoring and ready-to-wear., • Previous experience in a assistant management role is highly desirable., • Strong understanding of clienteling and building lasting relationships with high-net-worth clients., • Excellent communication, leadership, and organisational skills., • Commercially driven with a results-oriented approach., • Flexible and adaptable to the demands of a luxury boutique environment., • Proficient in retail systems, MS Office, and stock management tools. Benefits: • Competitive salary and performance-based incentives., • Opportunity for career progression within a prestigious luxury retail environment., • Staff discounts and access to luxury products.

Job Description Title: Concession Manager Location: John Lewis Oxford Street Reports To: Retail Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

STORE DIRECTOR – LUXURY FINE WATCHES & JEWELLERY LONDON £75K-£85K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are searching for an experienced STORE DIRECTOR / STORE MANAGER who is currently managing luxury stores ideally in fine watches & jewellery OR luxury fashion, lifestyle, with a passion for fine watches and jewellery. The ability to network, build strong positive working relationships, to inspire and convert potential clients & businesses, and lead a dynamic service driven team is crucial. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Must have a minimum of 3yrs + experience as Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to or call direct 07815939515 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Swiss Fine Watches Sales Associates (Bond St, Selfridges, Westfield White City, Covent Garden) Supervisor (Bond St or Selfridges) Assistant Managers (Covent Garden) IRD Consultancy is partnering with several globally renowned Swiss luxury watch brands within leading international luxury conglomerates to attract top talent for multiple roles across prestigious Central London boutiques. Under our expert guidance, we will support you throughout the recruitment process to help you join these world-class iconic brands celebrated for craftsmanship, heritage, and exceptional white-glove service. Sales Associate role: • Proven experience in luxury retail, ideally within watches or fine jewellery (experience across both categories is a plus), and/or currently operating in a leadership role within a premium environment., • Strong consultative selling approach, already highly familiar with advanced clienteling practices, and able to bring storytelling-driven, heritage-led luxury brands to life for discerning clients., • Passion for craftsmanship, precision, and design — enthusiasm for watchmaking is a strong advantage., • Exceptional communication skills, emotional intelligence, and cultural awareness., • Entrepreneurial mindset with the ability to work autonomously while thriving within a collaborative team environment., • Fluent in English, with additional languages highly beneficial. Assistant Manager role: • Strong leadership & delegation skills, able to inspire and motivate, • Skilled in event coordination, CRM, VM, and sales-driving initiatives, • Strong commercial acumen with creativity to propose and implement new concepts to enhance results and elevate store positioning Salary guidance: • Sales Consultant: up to £40,000, with attractive sales commission., • Supervisor: up to £44,000, with attractive sales commission and bonus., • Assistant Manager: confidential Your Journey With IRD Once we receive your expression of interest, shortlisted candidates will be invited to progress through our personalised recruitment process, receiving full guidance and support throughout their journey. Apply now by submitting your most recent CV. A member of our recruitment team will contact selected candidates to discuss the next steps in advancing their career.

Women’s RTW & Accessories – New Opening at Harrods Tom Ford Fashion is seeking an experienced Store Manager to lead the new Women’s Ready-to-Wear & Accessories boutique opening at Harrods. The Store Manager will have full responsibility for the commercial performance, operational excellence, and people management of the boutique, ensuring the highest standards of luxury retail execution in line with Brand values and Harrods guidelines. Reporting to Director Of Stores And Operations, the Store Manager will act as a Brand Ambassador, driving sales performance, developing the client portfolio, and leading the team to deliver an exceptional and consistent client experience. Key Responsibilities: Commercial & Sales Performance: • Drive store sales performance to achieve and exceed sales targets and KPIs, • Monitor and analyze business results, defining action plans to optimize performance, • Actively contribute to sales activities and high-level client engagement, • Recruit, train, coach, and motivate the sales team in line with Brand standards, • Lead by example on the sales floor, fostering a high-performance and service-oriented culture, • Manage staff scheduling, planning, attendance validation, and performance reviews, • Ensure smooth daily operations of the boutique, including opening and closing procedures, • Oversee cash operations, tax-free processes, invoicing, and administrative activities, • Manage budgets, reporting, and operational costs, • Guarantee a consistent, elevated Client Experience aligned with Brand and Harrods guidelines, • Ensure full compliance with visual merchandising, product presentation, and service standards, • Manage relationships with suppliers and oversee routine and extraordinary maintenance activities, • Ensure all operational processes are aligned with internal, legal, and security requirements Requirements: • Proven experience as Store Manager (or Senior Assistant Store Manager ready to step up) within Luxury Retail, preferably in a department store environment such as Harrods, • Strong background in Women’s Ready-to-Wear and Accessories, • Excellent knowledge of English, • Strong leadership, people management, and coaching skills, • Solid commercial acumen and results-driven mindset, • Proven experience in clienteling, CRM, and VIC management, • High level of organization, precision, and attention to detail, • Flexibility, availability, dynamism, and proactive attitude, • Proficiency in Microsoft Office Working hours: full-time, 5 days per week including weekends and holidays Workplace: London Why work with us? At TOM FORD, you will have the opportunity to work within an international Luxury business environment, where you will find a collaborative workplace focused on continuous improvement and where teamwork plays a central role. At Tom Ford, diversity is a core value that allows each individual to fully express their abilities and potential. We are looking for passionate, proactive individuals who are eager to challenge themselves within a dynamic and fast-growing organization.

ECOMMERCE MANAGER (SPIRITS) - The Lakes Distillery LOCATION: Nyetimber Group London Office REPORTS TO: Group Head of Digital RESPONSIBLE FOR: No direct internal reports. External agency management COMMUNICATORS: Position works closely with the Group Head of Digital and with all key marketing teams as necessary, as well as external providers and agencies. Working with key warehouse and supply chain teams as well as the Sales team. MAIN PURPOSE: This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brands. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber and The Lakes should difference themselves with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Take responsibility for the technical aspects of site trading, ensuring we are optimised to drive strong conversion rates for the various markets & collections, and key products have exposure at the right times according to the communications plan., • Oversee website development, support tickets & maintenance and implement strategies to enhance functionality, conversion rate and user engagement., • Build the business case and lead the management of any new integrations, website migration projects, app plugins or innovative developments., • Deliver regular reporting on performance and recommendations for further optimisations., • Identify & execute strategies to boost online trading performance within the context of a luxury DTC brand portfolio to ensure that we are protecting and building brand equity while maximising sales., • Use data analytic tools to track & manage key performance indicators., • Oversee technical and on-page search engine optimisation, web speed and performance., • Create and manage website content and pages and product catalogues, implementing new content, promotional strategies, and product releases as required for each of the brands., • Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives., • Use a customer first approach to strategically plan the brands DTC presence across all owned digital environments from brand.com to marketplaces such as Amazon and Citrus., • Devise & manage CRO & UX testing roadmap for continuous innovation across DTC platforms., • Manage web development agencies & budget to ensure that they are delivering work that drives sales and brand equity. COMPETENCIES, QUALIFICATIONS & EXPERIENCE: • Experience in ecommerce retail environment, working across multiple platforms., • Experienced user of Shopify, Wordpress & other CMS platforms as well as with proficiency in Google Analytics & reporting software., • Experience in omni-channel retail models and how they can work together to drive incremental sales., • Strong data analysis skills, specifically related to web traffic, customer engagement & conversion rates., • Entrepreneurial mindset., • Excellent communication skills to manage multiple, cross-functional stakeholders., • International experience advantageous but not essential., • Passion for technology and digital media, with up to date technical and hands-on knowledge of digital marketing skills, including SEO, CRO, PPC and social media., • An understanding of how a luxury DTC brand should operate within the digital space.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking a Account Manager for Creed in Selfridges W1. Join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week. ✂Purpose of the role This role supports the Business Manager in the achievement of objectives set by the Company.The Account Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence. ✂Line of Reporting This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager ✂Key responsibilities Including but not limited to: • Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered., • Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines., • Achieve sales and KPI targets as directed by the Business Manager, sharing with the team in a motivational and achievable manner., • Communicate a clear brand experience and liaise with all support functions within the business, • Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing budgets in conjunction with the Head of Retail., • Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store, • Develop a strong sales plan, set financial targets and KPI’s for the team with the Business Manager., • Review performance data with the Business Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness, • Working directly with the team to ensure sales targets are met, • Support the Business Manager in managing stock levels in line with sales forecasts and budgets, • Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible, • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Business Manager ways to build the business., • Talent Acquisition: Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions., • Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business., • Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance. ✂Skills/Experience Required • Previous retail sales management experience ideally in a luxury environment, • Ability to demonstrate a successful track record in leading and managing a team., • High levels of attention to detail., • Experience of dealing with clients/customers., • Ability to demonstrate a creative flair and problem-solving skills., • Excellent communication skills both written and verbal., • Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. ✂Key Personal Qualities • Highly organised team player, able to communicate with colleagues at all levels of the business., • Eager to learn and share their knowledge, • Able to demonstrate a pro-active attitude and flexible approach., • Excellent time management, organisation, and prioritising skills., • To empower a team to achieve goals and targets., • Ability to work effectively to meet deadlines. Please note that these are not exhaustive list ✂Location This role is based in Selfridges London W1 ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are looking to appoint an experienced Store Design & Project Manager - Fixed term contract. This role is responsible for the Project Management of new boutiques and in-store counter builds as well as refurbishments and counter relocations within Department Stores. This includes constant liaison with external suppliers, architects and installation teams ensuring the quality aligns to our luxury standards, on time and within budget. Excellent communication and collaboration with other internal departments is vital to ensure the successful executions. In addition, the role is responsible for the timely and cost-efficient maintenance to our retail fixtures and fittings across the UK/Ireland. This role reports directly to the Store Design & Visual Merchandising Manager. ✂Accountabilities • Support the Store Design and VM Manager (SD&VM Manager) on all projects as required. Ensure each project is tracked so there is clear visibility of priorities, tasks, costs and timelines at all times., • Oversee multiple Store Design projects simultaneously, ensuring alignment with business objectives and timely execution., • Tender and evaluate shopfitters, comparing quality, cost, capability and reliability. Create a library of preferred partners to ensure consistent, high-standard execution within budget, • Coordinate with suppliers and contractors for store/counter builds, display materials and installations. Ensure these are to our luxury standards, within budget and timely, managing the external stakeholders consistent with contractual agreements, • Ensure all projects align with legal regulations, Health & Safety and landlord requirements., • Liaise with Sales, Marketing and Education to best support product launches and marketing campaigns with tailored visual executions., • Collaborate with Education to ensure store teams on visual standards and merchandising techniques., • Analyse and timely report on sales data to the SD & VM Manager, to evaluate the impact of rebuilds and visual merchandising efforts., • Collaborate with marketing and salels teams to support promotional activities., • Conduct site visits with the Health & Safety outsourced experts to ensure compliance and track any follow up requirements in an urgent manner., • Liaise with IT on any such technical matters to ensure captured within new stores/refurbishments and incorporate into project to ensure best resolutiuon., • Work within allocated budget for each new store opening, renovations, visual merchandising materials and installations, always ensuring each project is delivered on a timely basis and within budget., • Ensure weekly updates with SD&VM Manager on each project., • Maintain an awareness of industry trends and competitor activity providing monthly feedback to SD&VM Manager. ✂Skills and Qualifications • Proven effective Store Design Project Management expertise in a related role within luxury retail, preferably in fragrance/beauty., • Strong track record in successfully achieving projects in a timely manner, to standard and within specified budget., • Maintain professional and positive relations with all key external stakeholders to best achieve goals whilst balancing clear direction and timelines with good relations., • Ability to manage multiple store projects with flexibility to travel within UK/Ireland where necessary., • Excellent communication and collaboration skills to ensure cross-functional working both internally and externally., • Proficiency in design software (e.g., Adobe Creative Suite, SketchUp)., • Expertise in utilising project management software/tools as well as Excel. ·• A passion for excellence in execution, the industry and role. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

About Fueguia Fueguia 1833 is a niche luxury fragrance house born in Patagonia and crafted in Milan. Known for its dedication to innovation, sustainability, and storytelling, Fueguia offers a unique olfactory journey through nature, science, and art. About the Role We are seeking a passionate and service-driven Full-Time Sales Assistant to join our new London Gallery team. As a brand ambassador, you will play a key role in delivering an exceptional client experience, reflecting the identity and values of Fueguia. Working closely with the Store Manager, you will contribute to the boutique’s daily operations and sales performance. Key Responsibilities • Provide outstanding customer service and create personalized client experiences aligned with Fueguia’s brand philosophy., • Share the brand story and fragrance collection with clients through engaging and informed storytelling., • Build and nurture strong client relationships, fostering loyalty and repeat visits., • Support daily store operations, including stock management, merchandising, and opening/closing procedures., • Help drive store performance by actively contributing to sales goals and KPIs., • Ensure the boutique maintains the highest standards in visual presentation and cleanliness. Candidate Profile • Minimum 2 years of experience in a similar role, preferably in the luxury retail or fragrance sector., • Excellent interpersonal skills with a client-centric and proactive attitude., • Detail-oriented, well-presented, and able to work in a dynamic, fast-paced environment., • A genuine passion for culture, fragrance, and artisanal craftsmanship is a strong plus. Language Requirements • Fluency in English is required. In addition, at least two of the following languages are also required: Italian, Spanish, French, Arabic, or Chinese. Contract Type • Fixed-Term, with the possibility of extension and permanent employment., • Full-Time. Eligibility • Candidates must have the legal right to work in the United Kingdom. Benefits • Unique opportunity to join a growing niche luxury brand, • Dynamic and international team environment, • Career development opportunities Work Schedule • Monday to Sunday, • Rotating shifts, including weekends and holidays Work Environment • In-person position at our London gallery boutique If you are enthusiastic about representing a unique fragrance brand and providing exceptional service, we would love to hear from you.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Pearsons Enfield, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the roles We are seeking a Part Time Luxury Brand Ambassador, 3 days per week, 22.5 hours, for our exciting new Balenciaga Counter in Selfridges London. With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. Purpose of the roles As a Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fashion, fragrance or beauty products is a plus. Why Balenciaga? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits • 32 days paid annual leave (pro rata for part time employees), • Monthly competitive commission structure, • Extra day off for your birthday, • Product allocation with discounted rate, • Clothing allowance, • Contribution into company pension, • Career progression & Training, • Length of service rewards

Operations Manager Luxury Lifestyle House - Knightsbridge Salary up to £53,000 + bonus About: • A prestigious international luxury house with a strong heritage and global presence, specialising in leather goods, lifestyle accessories, home furnishings, and ready-to-wear., • Known for its discreet elegance and exceptional quality, the brand represents a modern vision of luxury rooted in craftsmanship, innovation, and enduring style.. Key responsibilities • Lead and improve day-to-day store operations across multiple locations, • Drive consistency in operational standards, processes, and service delivery, • Use KPIs and performance data to identify opportunities and support store leadership, • Conduct regular store visits, audits, and operational reviews, • Support new store openings and refurbishments, • Manage operational budgets, suppliers, and compliance with UK retail regulations About you • Proven experience in a Retail Operations / Area Operations role, • Multisite retail background (luxury experience preferred), • Strong analytical, organisational, and stakeholder management skills, • Hands-on, detail-driven, and commercially focused, • Comfortable operating in a fast-paced retail environment Benefits: • Competitive salary, • Performance-related bonus, • Generous staff discount, • Pension scheme, • Opportunity to work with a growing luxury retail business 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high-calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

HR Manager - Luxury Heritage Lifestyle House - Salary up to £65,000 About: • Luxury Heritage Fashion & Lifestyle House., • Renowned for high quality craftsmanship and excellence. The role: We are seeking an experienced and commercially minded HR Manager to oversee all HR and Talent activity across our UK retail operations, including standalone stores and concessions. This role combines strategic partnership with hands-on HR delivery, ensuring we attract, develop, and retain exceptional talent that reflects our brand’s luxury standards. The HR Manager will act as the primary HR business partner for Retail Operations, Store Managers, and Concession Managers, championing a positive employee experience and driving people strategies that support business performance and brand culture within a luxury environment. Responsibilities: • Ensure the efficiency, quality, and consistency of the recruitment process, including interviewing, hiring, and onboarding of new employees., • Manage employee relations and provide expert advice to managers on day-to-day people matters, grievances, disciplinary issues, and conflict resolution., • Drive effective people management by identifying, mentoring, and developing talent across the organization; support performance management and improvement initiatives., • Support the annual budget and forecasting processes; prepare monthly and annual HR reports in collaboration with the HR Operations & Administration team., • Ensure the correct implementation of compensation & benefits policies, manage annual reward review process, identify retention risks, propose appropriate reward & retention actions., • Lead litigation and disciplinary cases, supporting management during judicial and out-of-court mediation processes., • Ensure full compliance with labour law, health and safety regulations, contractual obligations, and the company’s code of ethics. About You: • 5 years of experience in Human Resources as an HR Business Partner or HR Manager in an international environment, • Retail experience is mandatory, • Solid knowledge of local labour law and demonstrated experience in managing employee litigations, • Ability to influence and work effectively with key cross-functional partners and the senior leadership team across the organization, • Outstanding customer focus and dedication to continuous improvement; ability to proactively network and establish effective working relationships, • Ability to work independently and as part of a team. Self-disciplined and motivated, used to work both strategically and hands-on balancing high quality long-term achievements and quick wins, • Availability to frequent store visits and occasionally international travel What's on offer: • Flexible working hours and work-life balance initiatives, • Private Healthcare, • Inclusive and supportive company culture, • Lunch Vouchers, • Clothing allowance, • Generous Employee Discounts, • Bonus 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok

Store Account Manager Harrods, Selfridges & John Lewis To ensure that the counter achieves targets by driving the team. Duties including but not limited to: • Setting an example for the team., • Ensuring that all daily counter tasks are undertaken., • Figures completion – daily and weekly. Managing targets and their allocation., • Regular stock management, ensuring oos are minimal and to build a relationship with the instore buying to team to support this., • To ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary and to ensure products are displayed with current company guidelines., • Ensuring adequate counter cover by ensuring rotas are formatted., • Delegating duties to the team and following up that they have been performed correctly., • Mentoring the team, • Assisting with training new product launches., • To ensure that an excellent level of customer service is always provided., • To actively traffic stop to build brand awareness and ensure that the team also do this., • To provide makeup and skincare consultations., • To book appointments and build ongoing client loyalty. This includes customer database building and communication., • To maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use., • To effectively manage transactions. Stores where required will provide necessary cash handling training., • To lead by example and be an active team member., • To always represent the BY Terry brand in the best possible way. Sales. • To achieve sales targets as set by the company., • To achieve personally and ensure the team also achieve brand items per transaction (IPT) and average pound sale (A£S) expectations., • Currently set at:- IPT = 3. A£S - £150, • To actively promote new launches and promotions., • To track team sales and feedback any sales information as required at the end of each day., • To coach the team to enable them to reach their targets., • To come up with new ideas for event promotions and work with the retail manager to execute these. Dress code and image. • To represent the company whilst at work by wearing our products and dressing in the dress code of the store location. Items should be clean and well pressed with no faded colours. Dress code requirements are discussed further at your brand induction. Working hours Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work such additional hours as may be necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company. The Company : "Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty. With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

SALES CONSULTANTS LUXURY FINE WATCHES & JEWELLERY WEST LONDON £29K - £35K+ COMM This is a very exciting time for our client who is expanding their stores and creating a number of SALES CONSULTANTS roles based in White City. We are looking for an experienced Luxury Senior / Sales Consultants. You could have 3-5yrs experience selling fine watches jewellery (ideally with a client book) and looking for change. This is also a great opportunity for those luxury sales consultants who want move from fashion, accessories and lifestyle. Our client is an international heritage brand that have honed their craft for over 130 years. Specialising in luxury fine watches & jewellery and due to growth, are expanding their UK footprint. The ability to build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. Role: • Reporting to the Boutique’s Manager, and Teams Manager, you will be part of a team of 8-15 Sales Associates, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business., • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them., • Establish yourself as the ‘go-to’ person in your area of expertise., • Be driven to exceed targets, both in personal and team sales figures, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate., • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times., • Responsible for your work, behaviour, and performance at all times. Ideal Candidate: • Must be articulate with excellent communication skills, • For junior sales – Experience in luxury / premium retail environment with a passion and eagerness to learn and develop, • Senior sales Must have a minimum of 3 yrs. experience in a luxury retail store or Senior Sales Consultant ideally with own client book., • Previous experience selling Fine watches & Jewellery is desirable but not essential and will consider luxury fashion, accessories, and hospitality, • Be an ambassador of the company and brand, • Be passionate & inspiring about your role, Watches & Jewellery and brands., • Exhibit a high degree of passion and enthusiasm for your role, the team and the business., • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service., • Sales and service driven aiming to exceed targets set, • A passion to learn and self-develop knowledge on all brands & products., • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients, • Have excellent English both verbal and written – additional language skills would be an advantage Please email CV’s to or call direct on 07815939515Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

Job title: Client & Team Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury fast-paced environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

I am partnering with an established luxury fashion house to recruit a commercially driven Store Manager for its boutique on Conduit Street. This opportunity is also open to experienced Assistant Managers who are ready to step into a Store Manager role. This brand is a French luxury fashion house renowned for its mastery of fur, leather, and outerwear. Founded in 1920, the brand has built a reputation for exceptional craftsmanship, innovative design, and timeless elegance, blending traditional artisanal techniques with modern aesthetics. Each piece is carefully produced in-house or in collaboration with expert ateliers, emphasizing quality, precision, and sustainability. The Role As Store Manager, you will lead from the front, combining strong sales performance with exceptional operational oversight. You will be highly present on the shop floor, driving revenue through personal selling, VIP clienteling, and team development, while ensuring the boutique operates to the highest luxury standards. Key Responsibilities • Drive store performance through hands-on selling and relationship-led clienteling, • Build, maintain, and grow a strong VIP and HNW client base, • Lead, motivate, and develop a high-performing team, • Oversee all store operations including stock management, VM standards, rotas, and compliance, • Manage KPIs, reporting, and commercial action plans, • Represent the brand with professionalism, discretion, and excellence in service About You • Proven experience in luxury or premium fashion retail, • Strong personal sales record and confidence working with VIP clients, • Solid operational and people-management skills, • Currently a Store Manager or an Assistant Manager ready to progress, • Commercially astute, hands-on, and service-led, • Passionate about craftsmanship, product, and luxury retail excellence

People & Culture Manager – Luxury Retail / Fine Jewellery Neve Jewels Group | London Area, United Kingdom (Hybrid) Neve Jewels Group is seeking an experienced People & Culture Manager with a strong background in luxury retail, fine jewellery, or premium hospitality. This role is key to shaping a high-performance, service-focused culture and delivering exceptional employee experiences across our brand. If you thrive in client-facing, high-performance environments and are passionate about building engaged teams aligned with brand values, this is an opportunity to make a real impact. What You’ll Be Doing • Lead and develop our workplace culture, aligning policies and initiatives to inspire connection, motivation, and excellence, • Oversee the full employee lifecycle, including pre-boarding, onboarding, and offboarding, to ensure seamless, values-driven experiences, • Support leadership in shaping competitive pay structures, perks, and benefits that attract and retain top talent, • Spearhead the implementation of a new HRIS system to streamline operations and drive innovation, • Identify team development needs and deliver training programs that foster growth and engagement, • Champion diversity, equity, and inclusion, ensuring our workplace is welcoming, safe, and empowering for all, • Lead employee engagement initiatives, team-building activities, and recognition programs that celebrate success What We’re Looking For • 4+ years of experience in a generalist HR role, ideally in luxury retail, fine jewellery, or premium hospitality, • Proven experience in employee relations, including disciplinary and grievance processes, • Strong leadership and people management skills (previous management experience is a plus), • A proactive, solutions-focused mindset with a passion for driving positive change, • A cultural ambassador who thrives on building engaged, high-performing teams in client-facing environments, • A degree in HR, Business, or a related field is welcome but not essential, • Passionate about people and luxury service standards, purpose-driven, and excited to shape what’s next Why You’ll Love Working With Us • Work directly with our Chief of People and lead a growing team of Talent Acquisition Consultants, • Play a key role in a fast-growing, values-led business where people come first, • Influence strategy and make a meaningful impact across every stage of the employee journey Benefits • Additional leave and bereavement leave, • Casual dress and company events, • Company pension and employee discounts, • Enhanced maternity and paternity leave, • Health & Wellbeing Programme, • Private dental and medical insurance, • Referral programme Schedule • 8-hour shift, Monday to Friday, • Flexitime and holidays, • Hybrid working available

Account Manager (Promotional Merchandise) Location: London Salary: Up to £40,000 Contract: Permanent Flexibility: Office Based A boutique promotional merchandise company is seeking a confident and experienced Account Manager to join its growing team. This is a confidential opportunity ideal for someone with a background in branded goods and a passion for working with global brands. Who This Role Might Suit • Experience in promotional merchandise, corporate gifts, or branded giveaways, • Familiarity with product lifecycles for items like lanyards, mugs, pens, apparel, tech, and stationery, • Connections with FMCG, fashion, retail, or luxury brands, • A self-starter who enjoys autonomy but thrives in a collaborative environment Why Explore This Opportunity • Work with a wide range of blue-chip clients, • Join a fast-growing, creative company focused on retail marketing solutions, • Be part of a specialist team with access to exciting, high-profile projects, • Modern, inclusive culture with a focus on innovation and sustainability, • Opportunity to contribute across departments — not a siloed role, • Leadership potential and initiative are welcomed and encouraged If this sounds like the right fit, further details can be shared in a confidential welcome call.