Manager luxury retail jobs in United Kingdom

Deputy Manager - Luxury Department Store | West London Salary: £40,000 - £50,000 + Benefits Are you a passionate retail leader looking to take the next step within a luxury environment? Our client is seeking an experienced Deputy Manager to support the leadership of a key department within a prestigious West London department store. This is an exciting opportunity to join a luxury brand where client ... ZIPC1_UKTJ

Our client is a fast-growing and reputable accountancy firm based in Mayfair, London. They work with a number of high profile clients from the entertainment industry; including actors, TV presenters, talent agencies and theatres. The firm also work with clients from other sectors, such as luxury retail and property. Your role will involve supporting a Partner with the day-to-day running of their client portfolio. Responsibilities will include: • Reviewing financial statements prepared under FRS 102 1a and FRS 105- Reviewing corporation tax returns and personal tax returns prepared by members of the team- Supervising a team of senior accountants, semi senior accountants, trainees and bookkeepers- Communicating with clients and responding to their queries This role would suit someone with good organisational skills who is looking for a varied role. Staff at the firm enjoy flexible working hours, hybrid working and excellent opportunities for progression. You will be joining a friendly and supportive team which has enjoyed impressive growth in recent years; due to their excellent reputation and quality of their work. To be considered for this opportunity, you must: • Have a minimum of 5 years experience at a UK accountancy firm- Be ACA or ACCA qualified- Have experience of reviewing statutory accounts prepared by juniors This role would suit someone with a background in practice as an Accounts & Tax Manager / Supervisor or even a Senior Accountant with experience of looking after a portfolio of clients. If you are interested in this position and meet the criteria above, please apply today!

Parts Advisors,Would you like an attractive salary package with the opportunity of earning over £34,000+ Would you like to join a stable team with a friendly work environment? Would you like to work with a great group and a terrific, LUXURY BRAND ? The Recruitment Solution are working directly with a dealer group, with one of there dealerships based in the Sidcup area. They are looking to bring someone into this varied parts role, that will expose you to all aspects of the department, allowing you to make a genuine contribution to its success. Why Apply for this Parts Advisor role?• Fantastic career opportunities, and an excellent salary!• State of the art resources and training • Company Pension• Performance Bonus • Company Benefits Scheme • Long Service Holiday Reward • Enhanced Family Planning Policy • Share Save Scheme • Your Birthday Off• You get to be a part of a prestige brand, who provide you with excellent support• Market leading £34,000+ OTE Parts Advisor Requirements• The successful candidate must have previous experience in an automotive parts environment, with good knowledge of electronic parts catalogues • You will be responsible for dealing with trade and retail customers both face to face and over the phone, and supplying parts to the workshop • You will need to have the ability to work under pressure when required• Experience working within a busy environment where you must possess a mature attitude and be a team player. Apply today sending your CV to or call us on or call Daniel directly on We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the UK. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.

Contract | 3-6 months | £650/day (Inside IR35) | Hybrid (2-3 days onsite + travel) A leading global luxury retail client is seeking an experienced Retail IT Project Manager to lead the delivery of strategic RFID and inventory visibility programmes across stores and distribution environments. This is a high-impact role focused on end-to-end programme delivery, driving improvements in stock accuracy, supply chain efficiency, and omnichannel capability. The Role You will take ownership of delivering complex retail technology initiatives, working across business and IT to ensure successful rollout and adoption. Key responsibilities include: • Leading end-to-end project delivery (planning through to deployment and hypercare), • Creating and managing detailed project plans, timelines, budgets, and dependencies, • Establishing and running governance structures (SteerCo, reporting, executive updates), • Owning RAID logs and proactively managing risks, issues, and dependencies, • Coordinating multiple workstreams across retail, supply chain, and technology teams, • Managing third-party vendors and delivery partners, • Supporting delivery across stores and warehouse / distribution centre environmentsWhat We're Looking ForEssential Experience, • Strong background as a Retail IT Project Manager, • Proven experience delivering complex technology programmes within retail environments, • Hands-on expertise in:, • Project planning and delivery, • Governance and reporting, • Risk and RAID management, • Experience working across supply chain and warehouse / DC operations, • Strong stakeholder engagement across business and IT functionsDesirable, • Experience within luxury retail, fashion, or apparel, • Exposure to RFID or inventory visibility programmes, • Experience working with ERP, POS, WMS, or retail systems integrations, • Prince2 (or equivalent) certificationWorking Environment, • Hybrid working: 2-3 days onsite per week, • Travel to regional warehouses / DCs as required, • Fast-paced, collaborative retail transformation environment Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Corporate Reception / Front of House Team Leader - 5* Corporate Hospitality - Mon-Fri - Central London - up to £35k-£45k (dependent on experience) + great benefits • Fantastic opportunities for the right individual, • 5* hospitality, luxury brand or real estate experience is desired, • Supervisory / Team Leader experience essential, • Central London location, • Monday to Friday role, • Stunning offices, • Genuine progression / long-term career opportunities, • c£35k-£45k (dependent on experience), • Immediate start available We have a fantastic opportunity for a driven and service led individual, with exceptional standards of customer service and experience as a Team Leader / Supervisor in a client-facing role, to join a world class, 5* corporate hospitality provider based in Central London. The Corporate Reception / Front of House / Client Services Team Leader will support the General Manager, ensuring a high standard of service is provided to clients at all times. Ideally, you will have worked in a 5 hospitality, luxury brand or real estate environment. Your professional, driven and client-focused nature, the ability to supervise, nurture and motivate a team and experience in an operational or 5 customer service based role, is what we’re looking for. What’s on offer? Genuine career progression, competitive salary, discretionary bonus, Employee Assistance Programme, team nights out, discounts with luxury brands across London, STL and more! Key responsibilities as the Corporate Reception / Front of House / Client Services Team Leader will include: • Assisting the General Manager in the day-to-day running of the 5* building, • Ensuring exceptional customer service is provided to all clients at all times, • Dealing with any client queries and attending client meetings if needed, • Inspiring, motivating and leading your Reception / Front of House team, • Taking a hands-on approach, undertaking team duties as needed, • Taking on Business Centre Manager responsibilities in their absence, • Maintaining the safety of the building and ensuring the facilities management of the building is maintained and continually updated, • Assisting in the recruitment of team members, • Conducting daily walk rounds to ensure every aspect of the building is to the highest standards, • Assisting the Finance Department as needed What we’re looking for: • Impeccable standards of customer service and the desire to join an organisation that is recognised as a leader in providing world class levels of client service, • Experience in a 5* service, luxury retail/brand or real estate environment is desired, • Highly organised nature, • Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way, • Ability to build strong relationships at all levels of the business, • Demonstrable supportive and nurturing leadership qualities, • Proactive problem-solving skills and excellent attention to detail and accuracy, • Well presented, professional and motivated Interested? If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP - 5* Corporate Hospitality Supervisor’

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. It is an exciting time to consider joining the Barchester family in one of our multi-million pound new build homes as a Commissioning Home Manager. We are leading one of the fastest growing new build programmes aiming to open 10 brand new purpose-built homes per year. In our state of the art new builds, we have invested time and planning to ensure our homes our adapted to the needs of our residents including our dedicated dementia communities which we call Memory Lane. As a Commissioning Home Manager you will drive recruitment for the home, building and developing a brand new team to deliver the best quality care for our residents. You will work closely with new builds projects team, as well as other support services to introduce the home into the wider community and welcome each of our new residents. This is a fantastic opportunity to set the foundations of an outstanding care home and successfully drive it through its first inspection. REWARDS PACKAGEOur Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Commissioning Home Manager at Barchester we offer a competitive basic salary + bonuses up to 100%. We also offer additional quality based bonuses up to £10k. Our generous package includes: £2.5k bonus once the home has been openedEnrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salaryQuality based bonuses up to £10k8% ER Pension Package Career and development pathwaysA range of holiday, retail and leisure discounts Automatic entry into Barchester's Excellence Awards Payment of NMC Annual Registration Fee ABOUT YOUTo join us as a Commissioning Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement. We are looking for: Experience of managing/opening a new build Community engagement and marketing a home to drive occupancyExperience of managing a luxury care home with high % of privately funded residentsInspirational leadership skills A passion for person centred careA successful track record of developing and motivating teams to deliver outstanding care Excellent organisational and management skillsA strong understanding of safeguarding, CQC and compliance guidelines In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. Due to our industry leading rewarding excellence schemes, we are also very proud to have been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be. 7766

Join a brand where science meets skin as their Senior Ecommerce Manager. This is a clinically credentialled, premium skincare and suncare brand with genuine innovation at its core and serious D2C ambition behind it. The Role This is a commercially critical position for a hands-on ecommerce operator ready to own the full D2C engine. Reporting to the Commercial Director, you will drive revenue across UK and USA Shopify storefronts, CRM, Amazon Luxury and TikTok Shop, turning strategy into trade and trade into lifetime value. • Own the weekly, monthly and quarterly D2C trading plan across UK and USA, delivering against revenue targets and ROAS goals, • Manage the Shopify storefront as a conversion asset across homepage, PDPs, cart, checkout and post-purchase journeys, • Own the full CRM lifecycle programme via Klaviyo and Recharge, including automated flows, campaigns, segmentation and subscriber growth, • Launch and manage Amazon Luxury UK and USA, including A+ content, Amazon Ads, pricing parity and the trading calendar around key retail moments, • Launch and scale TikTok Shop including creator affiliate programmes, LIVE commerce activations and integration with paid and organic strategy, • Build and maintain a rolling sales forecast by market, channel and SKU with clear visibility of revenue, conversion rate, CAC and contribution margin, • Own D2C and marketplace reporting across GA4, Shopify, Klaviyo and Amazon dashboards, building a single commercial view for the Commercial Director, • Manage the ecommerce operating budget and feed into stock planning and forecast accuracy Sound like you? You bring five or more years of D2C ecommerce experience, ideally within premium beauty, skincare or wellness. You have demonstrable ownership of a revenue line of £1M or more, deep Shopify and Klaviyo expertise, and proven hands-on experience managing Amazon Seller or Vendor Central. TikTok Shop experience is a strong advantage. You are fluent in GA4, blended performance metrics and commercial forecasting, and you thrive in a scale-up environment where pace, precision and brand sensitivity all matter in equal measure.

HR MANAGER Job description: THE COMPANY Cleanology is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,000 people and has over 300 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people and innovation. Location: London HO- Vauxhall (Hybrid – Work-from-home Fridays!) Salary: £50,000 - £55,000 (Negotiable based on experience) + Excellent Benefits WHAT YOU WILL BE DOING • Act as the main point of contact for all HR matters, providing expert advice and guidance to managers and employees., • Lead and manage complex employee relations cases, including disciplinaries, grievances, performance management, and absence., • Ensure HR policies, procedures, and practices are legally compliant and aligned with best practice., • Partner with senior leaders to support workforce planning, organisational development, and people strategy., • Manage and develop the HR team, providing coaching, support, and direction., • Oversee HR systems and payroll processes, ensuring accuracy and compliance., • Lead employee engagement, wellbeing, and retention initiatives., • Support learning and development activities and career progression pathways., • Drive HR projects that support company culture, inclusion, and continuous improvement., • Analyse HR data and metrics to inform decision-making and report on people trends., • Champion company values and promote a fair, inclusive, and high-performance culture. WHAT ARE WE LOOKING FOR? • Proven experience in a generalist HR role at Manager or Senior HR level, • Strong, up-to-date knowledge of UK employment law and HR best practice, • Confident advising and influencing stakeholders at all levels, including senior leadership, • Experience managing employee relations cases independently, • Strong organisational skills with the ability to manage competing priorities, • A proactive, solutions-focused mindset with strong attention to detail, • Excellent communication and relationship-building skills, • Ability to handle sensitive and confidential matters with professionalism, • CIPD Level 5 (or above) qualified or working towards (desirable), • Fluent Spanish or Portuguese is a plus (but not essential) WHY WILL YOU LOVE WORKING WITH US? We know our people are our greatest asset, and we look after them accordingly: Work-from-home Fridays (after probation) Central London premium office with cycle & shower facilities Enhanced maternity & paternity pay Subsidised gym membership Free fruit, snacks & drinks in the office Genuine career progression and internal promotion opportunities Company-funded social events & European away weekends Cake & bubbles for birthdays Employee awards and recognition programme 3 fully paid sick days 25 days holiday + bank holidays

Sensor Tower is hiring a Digital Marketing Strategy Analyst to join our Innovation & Strategy team in EMEA. Our team delivers bespoke, high-impact data solutions and consulting projects to our most strategic clients, helping them maximise the value of Sensor Tower data across mobile app + web performance, digital advertising, audience and gaming insights. Reporting to the Senior Manager of Business Strategy, you’ll manage existing client engagements, support new business opportunities, lead key team initiatives, and collaborate cross-functionally with technical and go-to-market teams. You’ll also have the opportunity to shape new ideas, refine our capabilities, and influence how we deliver value to clients. This role will suit someone with strong data capability and client facing experience, with a background in digital marketing or marketing technology, who thrives in a fast-paced, adaptable environment and is comfortable operating autonomously. Sensor Tower operates a hybrid working policy, and you’ll work from our London office two days a week. What you’ll do: • Partner with the Senior Manager of Business Strategy to deliver digital marketing data and insight solutions for strategic EMEA accounts, primarily Fortune 500 and FTSE 100 companies across the US and Europe., • Manage ongoing client engagements while supporting new business opportunities., • Lead specific project workstreams end-to-end, owning delivery, timelines and stakeholder coordination., • Conduct analysis of digital marketing, campaign performance and consumer data, alongside QA and proof-of-concept work., • Translate complex datasets into clear, insight-led recommendations that drive client decision-making., • Support new client implementations across verticals such as CPG, Luxury and Retail., • Collaborate closely with Technical and Go-To-Market teams to ensure high-quality, on-time delivery aligned to client needs. What you’ll bring: • 3+ years of experience in marketing strategy, ad-tech, mar-tech, consulting or related environments., • Hands-on experience with digital advertising, e-commerce or customer-level datasets., • Proven track record in client-facing roles with enterprise stakeholders., • Strong Excel-based data analysis and reporting skills. Familiarity with other analytical tools is a plus., • Ability to build clear, insight-led narratives in PowerPoint or Google Slides., • Confidence working with multiple datasets to generate actionable insights., • Strong communication skills, with the ability to simplify technical outputs for non-technical audiences., • High ownership and a proactive mindset.

Placed by Leon is currently partnering with a prestigious international luxury watch brand to recruit a Boutique Director for one of the most significant locations within its global retail network. Situated in the heart of Mayfair, this role offers the opportunity to lead not only a flagship boutique but also a dedicated private-client environment focused on hosting VIP appointments, collector events, bespoke experiences, and relationship management with some of the industry's most valued clients. This is a highly visible leadership role requiring a balance of commercial acumen, strategic thinking, people development and exceptional client engagement. The successful candidate will play a key role in shaping the business's long-term growth strategy whilst ensuring an elevated, highly personalised client experience at every touchpoint. The Opportunity This is not a traditional boutique management position. The successful candidate will be responsible for driving the strategic direction of the location, identifying opportunities for growth, strengthening relationships within the UHNW and HNW community, and creating a culture of excellence throughout the team. You will work closely with senior leadership to develop and execute long-term business plans, analyse market opportunities, review performance data and implement initiatives that support sustainable growth and increased market share. Alongside this, you will oversee the execution of high-profile client events, exclusive partnerships, product presentations and brand activations designed to attract new clientele whilst strengthening relationships with existing collectors and VIP clients. Client Development & UHNW Engagement At the heart of this role is client development. The successful candidate will possess a deep understanding of relationship-led luxury retail and be comfortable engaging directly with UHNW and HNW clientele, collectors, entrepreneurs, family offices and influential members of the luxury community. You will be responsible for driving a sophisticated clienteling strategy across the boutique, ensuring that client relationships are nurtured, developed and retained over the long term. This role requires someone who genuinely enjoys building relationships, hosting clients, attending events and creating memorable experiences that drive loyalty, advocacy and repeat business. You will act as a brand ambassador both inside and outside the boutique, representing the Maison at events and developing meaningful connections within the Mayfair luxury ecosystem. Leadership & Team Development A key focus of this appointment is leadership. The team currently consists of an Assistant Boutique Manager, Watch Maker, Senior Client Advisors and Client Advisors, and we're seeking someone with a genuine passion for coaching, mentoring and developing talent. You'll be expected to create a high-performance culture built around accountability, collaboration, continuous improvement and exceptional client service. This includes implementing effective coaching routines, performance management frameworks and succession planning strategies whilst ensuring team members are supported in achieving both their personal and professional goals. We're particularly interested in individuals who have successfully developed future leaders and created stable, engaged and high-performing teams. Commercial & Operational Excellence Whilst client experience remains paramount, the successful candidate must also possess strong commercial awareness and operational discipline. You will be responsible for ensuring the seamless operation of both the boutique and private client environment, maintaining the highest standards across presentation, compliance, security, stock management and overall execution. You'll be expected to lead by example, remain visible on the shop floor, support the team, and ensure that operational excellence and the client experience remain closely connected. This is a hands-on leadership role rather than one focused solely on administration and reporting. Who We're Looking For We're particularly interested in speaking with individuals who can demonstrate: Significant luxury retail leadership experience within a flagship, boutique or high-value client environment A proven track record of developing and retaining high-performing teams Experience improving performance, navigating change, turning around challenging situations or successfully opening new locations Strong CRM and clienteling expertise, particularly within UHNW and HNW client segments Evidence of delivering successful client events, activations and relationship-building initiatives Exceptional communication, presentation and stakeholder management skills A deep understanding of the Mayfair luxury landscape and the expectations of its clientele The credibility and confidence to represent a prestigious Maison both internally and externally Previous experience within luxury watches is advantageous but not essential. More important is a genuine appreciation for luxury craftsmanship, heritage, client experience and relationship-led business development. This is an exceptional opportunity for a senior luxury leader looking to make a meaningful impact within a globally recognised Maison and play a key role in shaping its future growth. The role pays up to 100K, plus a pool commission and an annual bonus, making the OTE extremely lucrative.

Are you an experienced Studio Styling Manager or Senior Stylist looking for your next challenge? We have an exciting opportunity to join Fenwick’s Photo Studio team at our Brent Cross store, leading the styling function within a fast-paced, high-volume studio environment and helping to shape the future of our digital content offering. Please note that this is a fully on-site role based in our in-house Photo Studio at our Brent Cross store. When you join Fenwick, you’ll receive: • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 33 days annual leave (inclusive of Bank Holidays), • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • A buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service. About the Role As Studio Styling Manager, you will lead the styling team within Fenwick’s digital photo studio, ensuring the delivery of consistently high-quality, commercially relevant and brand-aligned content across all digital channels. Sitting within the Brand Strategy team, you will be responsible for translating seasonal campaigns, customer insights and trend direction into compelling imagery whilst ensuring operational excellence across a high-volume production environment. This role combines creative leadership with strong studio management. Working closely with Photography, Production, Buying, Digital and Brand teams, you will oversee styling execution across model and still-life shoots, ensuring consistency, accuracy and efficiency throughout the production process. You will be comfortable making decisions in a fast-moving environment, balancing creative ambition with the realities of deadlines, resource planning and workflow management. A key focus of the role will be leading, developing and motivating the styling team. You will set clear standards, establish best practices and ensure the team is equipped to deliver against ambitious production targets without compromising quality. You will also play an important role in driving continuous improvement within the studio, identifying opportunities to enhance processes, productivity and output. What we are looking for in a candidate... • Strong portfolio demonstrating studio styling with clear brand consistency across digital, ecommerce, and/or commercial imagery., • Proven experience working in a fast-paced, in-house photo studio environment., • Significant experience in fashion styling, with experience leading or managing a styling team within a retail, fashion or e-commerce environment., • Proven experience delivering high-quality e-commerce styling within a premium or luxury retail setting, • Strong understanding of product presentation, visual storytelling and commercially effective styling., • Experience translating creative direction and brand vision into consistent styling execution., • Demonstrable knowledge of fashion brands, trends and customer expectations., • Experience working collaboratively with Creative, Photography, Production, Buying, Trading and Marketing teams., • Strong people management skills, with experience coaching, developing and motivating teams., • Excellent organisational, planning and prioritisation skills within a fast-paced production environment., • Strong communication and stakeholder management skills. About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

About the role We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers. Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Ecommerce Strategy & Trading • Own and deliver the ecommerce strategy for the UK DTC business., • Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities., • Monitoring performance, reporting on key KPIs and translating data into clear insights and actionable recommendations., • Monitoring the wider industry activities drawing inspiration and opportunities to support growth., • Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc)., • Embed a test-and-learn mindset across trading, onsite, and acquisition activity. Website & CRO • Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion., • Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion., • Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies. Digital Agency Management • Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning., • Oversee Affiliates activity, ensuring partners align with a luxury environment., • Confidently analyse and challenges performance results, and guide agencies with clear commercial direction. Ecommerce Operations • Forecast ecommerce demand and work closely with operations and warehouse teams., • Monitor stock levels and product performance to inform trading decisions., • Oversee ecommerce operational considerations including order flow management and fulfilment performance. PERSON SPECIFICATION Knowledge and Skills • 3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand., • A degree in Ecommerce/Digital Marketing related degree., • Comfortable working with Shopify and analytical platforms such as GA4 and Power BI., • Expertise in successfully driving customer acquisition via digital marketing channels exceeding year on year results., • Experience in successfully driving customer acquisition via digital marketing channels exceeding year on year results., • Confident managing agencies and interpreting performance data., • Customer-centric, analytically strong, and solutions focused., • A proactive communicator who is approachable and enjoys working cross functionally. This role reports directly to the Head of Ecommerce. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland. Job Applicant Privacy Policy Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. Benefits

The Senior Facilities and Security Manager leads facilities operations, regulatory compliance (health & safety and fire safety), and security across all retail locations and the Head Office, while providing support on straightforward risk management and insurance matters. The role focuses on safeguarding the business, its people, assets, and reputation by ensuring every location is safe, compliant, and operating to luxury retail standards. With the support of a Facilities Manager, the role will take ownership of maintaining exceptionally high standards across all facilities operations. Working closely with Retail, Operations, HR, and Inventory teams, the role ensures a safe, secure, compliant, and resilient operating environment aligned with luxury retail standards. RESPONSIBILITIES: Facilities Coordination & Operational Oversight • Provide strategic oversight of facilities standards and operational readiness across all retail and office locations., • Work closely with Facilities Manager reporting into this role to ensure stores and offices are appropriately equipped and supported to operate effectively., • Oversee planned and reactive maintenance at a governance level, ensuring appropriate prioritisation and escalation., • Act as the senior escalation point for facilities‐related risks and operational issues and risks., • Maintain governance and performance oversight of contractors, service providers, and service‐level expectations., • Partner with IT, HR, VM, and Projects teams to ensure facilities considerations are integrated into store updates, refits, and operational changes. Security • Own and continuously improve the security strategy and governance framework across all locations, ensuring best‐in class standards are maintained., • Oversee rota planning and performance of third‐party security providers., • Build strong, collaborative relationships between Retail teams and security partners to ensure teams feel protected and supported., • Lead security awareness and training programmes across the business., • Act as the escalation point for all security incidents, supporting investigations and ensuring appropriate follow‐up., • Provide leadership and oversight for events, high‐risk activities, and special projects as required. Health & Safety • Provide senior oversight of Health & Safety across all locations, ensuring frameworks, policies, and processes are applied consistently., • Work with external H&S consultants and internal committees to maintain compliance with legal and regulatory requirements., • Oversee statutory safety roles including fire wardens, first aiders, and emergency response responsibilities., • Lead crisis management activity in the event of serious incidents, ensuring clear communication, coordination, and follow‐up. Planning & Projects • Support office moves and space planning in line with business growth., • Partner with project teams on new store openings and real estate developments, with a focus on risk, security, and compliance readiness. Insurance & Risk Management (Support the Director of Operations as needed) • Provide administrative support for insurance documentation, renewal preparation, and information collation at the request of the Director of Operations., • Assist with gathering operational data required for insurance activities (e.g., audits, renewals, incident logs). • Support basic coordination with brokers and insurers, escalating all strategic or coverage-related matters to the Director of Operations., • Maintain simple tracking of policy dates, required submissions, and documentation accuracy., • Assist with incident reporting and follow-up documentation to support broader risk management processes. • Escalate any observed emerging risks or compliance concerns to the Director of Operations for review. IDEAL CANDIDATE • Attention to detail and strong aesthetic for luxury retail standards., • Strong communication and organisational skills, • Strong work ethic, • Ability to lead and roll your sleeves up and get involved, • Detailed oriented, • Ability to multitask and prioritise, • Ability to work under pressure and to tight deadlines., • Team player with the ability to develop strong partnerships., • Possess impeccable levels of integrity, and professionalism in all business dealings.

Purpose of the role The HR and Payroll Coordinator will assist with the administration of day-to-day operations of the HR function. This is a generalist role reporting to the Senior HR Manager/CPO and helps ensure the effective delivery of HR services in line with the Company’s policies, procedures, and legal requirements. Responsibilities Administration • Manage the entire onboarding process for new starters and consultants in the UK, France, Italy, and USA from issuing employments contracts, starter documentation, conducting right-to-work and reference checks., • Support visa applications and manage communications with immigration solicitors., • Maintain up-to-date HR systems, organisation charts, and employee records., • Update trackers and master file on regular basis and prepare ad-hoc reports as needed., • Manage administrative updates in HR and payroll systems, ensuring accuracy; communicate administrative updates to our payroll partners in France, Italy, and the USA, • Provide necessary documents and references for current and former employees., • Share HR invoices with Finance, ensuring payments are made on time, • Diary/calendar management for the CPO., • Liaise with travel agency to book travel arrangements. Recruitment • Work with line managers to prepare tailored job descriptions for junior level roles, aligning them with company objectives and culture., • Post roles on relevant platforms to attract qualified candidates, work with recruitment companies when necessary and manage the application process., • Conduct first round interviews independently and with line managers; provide feedback on candidates to line managers., • Maintain positive university partnerships and relationships with recruitment agencies. Payroll • Document and accurately input payroll changes for the UK, France, Italy and USA, ensuring all changes are made before each region’s payroll cut-off date., • Meticulously review payroll reports for the UK and France with the Senior HR Manager and CPO; submit payroll information for the UK, France, and Italy to Finance in advance of payment deadlines., • Serve as a point of contact for employee payroll inquiries and provide clear, comprehensive guidance., • Assist in tracking pension enrolment and refunds, additional payments including commission for retail teams and deductions, ensuring completeness and accuracy. HR Policies, Processes, and Compliance • Support the development of HR policies and procedures, ensuring they align with organisational goals and comply with legal standards., • Provide guidance to employees on HR processes and ensure policies are readily accessible on the intranet., • Monitor legislative changes and emerging trends in HR best practices, proactively updating policies and processes to address evolving compliance requirements and industry standards., • Work with Office Manager to implement Health & Safety measures. Employee Lifecycle Support and Relations • Coordinate seamless onboarding processes for new hires, ensuring all new starter information is shared; facilitate orientation sessions., • Conduct one-month check-ins with new starters., • Manage the probation process, monitoring periods, gathering feedback, guiding managers through the review procedure, and preparing outcome letters., • Manage sick leave processes, including recording and tracking absences, and conducting return-to-work procedures., • Support HR team with performance review process., • Facilitate offboarding processes; conduct exit interviews and track exit form data to enhance retention strategies., • Serve as the main point of contact for employee inquiries providing guidance on HR policies and procedures., • Manage the maternity process, providing support to employees and ensuring awareness of statutory rights., • Support in addressing employee relations issues promptly and effectively, where necessary. Compensation and Benefits • Administer employee compensation and benefits packages, including private medical insurance and pension plan, liaising with providers for additions and removals., • Administer benefits packages for France employees, ensuring travel proofs are received and restaurant tickets are updated on a monthly basis, • Support the annual salary review and bonus distribution process, preparing documents and updating HR systems., • Address employee inquiries regarding compensation and benefits promptly and accurately., • Stay updated on industry trends and legal requirements related to compensation and benefits to ensure the company remains competitive and compliant. Measures of Success • Maintain accuracy and efficiency in employee record management and data entry., • Ensure compliance with data protection regulations and legal requirements., • Successfully fill junior roles within established timelines., • Build proficient professional relationships across departments and communicate confidently with employees at all levels of the business. Qualifications, Skills, Experience Required • Bachelor’s degree in human resources, Business or another related field., • 2+ years of experience in an HR and payroll focused role, preferably in a luxury fashion company., • Strong organisational and time management skills with the ability to prioritise tasks effectively., • Excellent interpersonal and communication skills, both written and verbal., • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems., • Attention to detail and a high level of accuracy in data entry and record-keeping., • Ability to handle sensitive and confidential information with discretion., • Pro-active approach with sense of initiative., • Knowledge and interest in luxury fashion.

Job Title: Ecommerce Assistant Department: Ecommerce Reporting to: Ecommerce Manager Contract type: Permanent, 40 hours per week Location: The Fold’s Head office in Bermondsey. Hybrid working- 4 days per week in the office About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. You can explore our world at www.thefoldlondon.com and find us on Instagram, LinkedIn, and Facebook as @thefoldlondon. Role Overview: To support the Ecommerce team in delivering commercial and customer experience objectives through the effective management, optimisation and merchandising of The Fold London website. Key Responsibilities: Ecommerce & Site Management • Support the execution of product launches, campaigns and trading activity in line with the ecommerce calendar and critical path., • Maintain and update homepage content, landing pages, navigation, collection pages and site content to ensure accuracy and consistency., • Implement homepage, campaign and content updates using approved creative assets and internal briefs., • Manage product setup and optimisation, including imagery, product information, sizing content, product recommendations and cross-sell opportunities., • Upload and maintain product imagery, campaign assets and digital content within ecommerce platforms., • Conduct regular site audits to ensure content accuracy, product availability and optimal customer experience., • Monitor site functionality and user journeys, identifying and escalating issues that may impact conversion or customer experience., • Support the management of site search, navigation and filtering to improve product discoverability., • Assist with content management and seasonal site refreshes to ensure the website remains visually engaging and aligned with brand standards. Visual Merchandising & Trading • Manage category merchandising and product ordering to support commercial objectives and maximise product visibility., • Maintain category pages and collection structures in line with trading priorities and stock availability., • Implement visual merchandising strategies to optimise product presentation and improve conversion., • Manage product badging and promotional messaging, including New In, Limited Edition, Bestseller and Selling Fast., • Monitor stock levels, product performance and sell-through rates, highlighting opportunities and risks., • Support weekly trading reviews with insights on product performance, category trends and customer behaviour., • Assist with seasonal launches, promotional events and sale activity across the website. UX & Customer Experience Optimisation • Support ongoing UX improvements by reviewing customer journeys and identifying opportunities to enhance usability and conversion., • Assist with A/B testing and optimisation initiatives across landing pages, navigation and merchandising placements., • Monitor website performance across desktop, tablet and mobile devices., • Conduct regular QA testing to ensure a seamless customer experience across browsers and devices., • Work closely with internal teams to ensure content, functionality and customer journeys meet brand and commercial objectives., • Provide recommendations to improve product discovery, engagement and conversion rates. Ecommerce Operations & Reporting • Conduct daily, weekly and monthly site health checks, ensuring the website is functioning effectively., • Monitor website performance using GA4 and ecommerce reporting tools., • Maintain reporting documents covering trading performance, site performance and customer behaviour., • Update weekly business reporting with key ecommerce metrics and trading insights., • Support testing and QA of website developments, launches and new functionality., • Assist with administrative tasks to support the smooth running of ecommerce operations. Campaign & Content Support • Coordinate ecommerce assets and content requirements with internal creative teams., • Support campaign execution across the website, ensuring all content is launched accurately and on time., • Assist with content planning and implementation for seasonal campaigns, product launches and promotional events., • Ensure all campaign content aligns with brand guidelines and commercial objectives. About You: Experience • Previous experience in an ecommerce, online trading, site merchandising or ecommerce assistant role or a Graduate with an interest in ecomm/ digital marketing, • Familiarity with Shopify, BigCommerce or similar ecommerce platforms is advantageous Skills & Attributes • Understanding of ecommerce operations and online customer journeys., • Excellent organisational skills and attention to detail., • Commercial awareness with an interest in online trading, customer behaviour and conversion optimisation., • Confident using Excel, Google Sheets, GA4 and reporting tools., • Strong written and verbal communication skills., • Proactive, collaborative and eager to learn., • Interest in fashion, luxury retail and ecommerce. Benefits & Perks: We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen: • 33 days holiday (25 days + bank holidays) + option to buy more!, • Pension scheme, • Salary sacrifice options (pension & childcare), • Financial wellbeing platform to support your goals, • £1,250 annual The Fold gift voucher, • Bike to work scheme to save on bikes & equipment, • Employee Assistance Programme (confidential wellbeing support when you need it), • Eye care support, • Enhanced maternity pay, • Friends & family discount – enjoy 50% off full retail price, • Monthly social events, plus summer & Christmas parties, • Summer Fridays for that early start to the weekend, • Fully stocked snack cupboards, fresh fruit, plus great coffee & tea, • Opportunities to give back through volunteering with our charity partner, Smart Works Why The Fold • A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in, • Opportunity to play a highly visible role in a growing premium fashion brand, • Direct exposure to the leadership team and key strategic initiatives, • Broad and genuinely commercial remit with real influence on business performance, • Opportunity to help shape the next stage of international and operational growth, • Entrepreneurial environment with high levels of ownership and autonomy, • Collaborative culture with ambitious plans for the future, • Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally. Diversity and Inclusion We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

Hayley Menzies | Chelsea, London Hayley Menzies is a female-founded British fashion brand celebrated for its distinctive knitwear, bold prints, and effortless approach to modern luxury. Inspired by British heritage and a spirit of creativity, we design collections that empower women to express their individuality with confidence. As we prepare to open our new boutique in Chelsea's vibrant creative quarter, we're looking for a passionate and dynamic Style Advisor to join our small but mighty team. This is more than a retail role. It's an opportunity to become part of an independent British brand at an exciting moment of growth, helping to shape a beautiful new store while creating memorable experiences for our community of loyal and new customers alike. We're looking for someone who loves fashion, has a strong sense of personal style, and genuinely enjoys building relationships. Experience is important, but personality, enthusiasm, and a positive, can-do attitude are equally valued. As a Style Advisor, you will be at the heart of the customer journey, delivering a highly personalised and elevated shopping experience. You'll combine styling expertise with exceptional customer service, helping clients discover pieces they love while building long-lasting relationships with the brand. You'll also play a key role in bringing the Hayley Menzies world to life through visual merchandising, creative window displays, and supporting the launch of our exciting new Chelsea boutique. We will also be hosting regular customer events and private shopping evenings, creating intimate and inspiring experiences that deepen client relationships and celebrate the brand community. • 3+ days per week (flexible scheduling discussed during interview stage) Customer Experience & Styling • Deliver exceptional customer service at every touchpoint, • Provide personalised styling advice that reflects each customer's individual style, • Host private shopping appointments and styling consultations, • Support and host customer events and private shopping evenings, • Build strong client relationships through proactive clientelling, • Create a welcoming and elevated boutique experience, • Support community-building initiatives and in-store events, • Act as a passionate brand ambassador for Hayley MenziesVisual Merchandising & Store Presentation, • Support visual merchandising throughout the boutique, • Help create inspiring product displays and seasonal storytelling moments, • Assist with changing and maintaining shop windows, • Ensure the store is beautifully presented at all times, • Contribute creative ideas that enhance the customer experience and reflect the brand aestheticBoutique Operations, • Support the Store Manager in the smooth day-to-day running of the boutique, • Assist with daily store operations and administrative tasks, • Help maintain stock accuracy and organisation, • Support the delivery of commercial and sales objectives, • Work collaboratively with the wider team to ensure operational excellence, • Take ownership of responsibilities and contribute to the overall success of the storeNew Boutique Opening, • Support the transition into our new Chelsea location, • Assist with store set-up, merchandising, and launch preparations, • Help create a warm, inviting, and inspiring destination for our customers, • Play an active role in establishing the culture and customer experience of the new boutique from day oneAbout You, • Passionate about fashion and personal styling, • Naturally confident, engaging, and customer-focused, • Strong personal style and appreciation for luxury retail, • Creative with an eye for visual presentation and detail, • Excited by visual merchandising and creating beautiful retail environments, • Proactive, positive, and solutions-focused, • Enjoys working as part of a close-knit team, • Takes pride and ownership in their work, • Excellent communication and relationship-building skills, • Excited by the opportunity to grow with an independent British brandWhy Join Hayley Menzies? This is a unique opportunity to join a growing female-founded fashion brand during a pivotal and exciting period. You'll be part of a supportive and creative team, helping to launch a beautiful new boutique in one of London's most exciting retail destinations. Together, we'll create a space that feels personal, elevated, welcoming, and reflective of the Hayley Menzies spirit. Benefits & Perks • Uniform allowance, • 50% staff discount, • Opportunity to be part of an exciting new store opening, • Work within a creative, collaborative, and supportive team, • Ongoing development opportunities, • Invitations to brand and community events, • Be part of a growing independent British fashion brand If you're passionate about fashion, styling, customer experience, and would love to help bring our new Chelsea boutique to life, we'd love to hear from you.

ZOEVA Job Description Senior Lead Designer · Marketing & Creative · London AT A GLANCE Job Title: Senior Lead Designer Department: Marketing & Creative Location: London (Hybrid) Travel: Occasional Reporting Line: Creative Director Direct Reports: Creative Team Experience: 4–7+ years in-house design, premium beauty or lifestyle Position Type: Full Time ABOUT THE ROLE This is a rare opportunity to step into a senior creative leadership role at one of Europe’s most distinctive independent beauty brands. As Senior Lead Designer at ZOEVA, you will lead the conceptualisation, development, and execution of visual assets across both physical and digital platforms — working in close, day-to-day partnership with our founder and Creative Director to define and evolve the visual language of the brand. You will be responsible for driving creative campaign direction, maintaining brand identity at the highest level, and overseeing design projects from initial brief through to final production. This is not a purely executional role: we expect you to originate ideas, challenge convention, and set the creative standard — whilst being hands-on and lead-by-example when pace demands it. We are looking for someone with deep roots in premium beauty or luxury lifestyle, expert command of digital and campaign design, and a progressive attitude toward how AI tools are reshaping the way great creative teams work. If you are someone who sees AI as a force multiplier for ideas rather than a shortcut, you will find a genuinely exciting environment here. DUTIES & RESPONSIBILITIES Creative Direction & Concepting • Translate seasonal marketing strategies and brand vision into compelling, high-impact digital and physical marketing materials, • Drive the creative ideation process for campaigns, product launches, and seasonal moments - from concept through to final delivery, • Set and maintain a high creative bar across all outputs, with a strong point of view on typography, layout, and visual storytelling, • Stay ahead of aesthetic and cultural trends in beauty and lifestyle, ensuring ZOEVA’s creative remains fresh, distinctive, and ahead of the market Brand Execution & Identity • Own and enforce design guidelines and visual systems to ensure consistent brand representation across all touchpoints: website, social media, packaging, retail, and advertising, • Champion the ZOEVA visual identity as the brand scales — ensuring guidelines remain coherent, relevant, and inspiring for the whole team, • Partner with key stakeholders to thoughtfully evolve brand guidelines over time, maintaining integrity whilst enabling creative growth, • Oversee the quality and consistency of all creative output across the team, providing clear direction and meaningful feedback Digital & Campaign Design • Lead design and production of assets for e-commerce, digital marketing campaigns (email, paid social, performance creative), and organic social channels, • Oversee the production of campaign assets across multiple ZOEVA markets, ensuring both quality and efficiency at scale, • Collaborate with the performance marketing team to ensure creative is designed with both brand integrity and conversion in mind, • Adapt quickly to algorithmic and platform-specific changes across Social platforms - translating these into actionable creative direction for the team Cross-Functional Collaboration • Partner closely with copywriting, e-commerce, CRM, and creative operations teams to ensure seamless campaign execution from brief to live, • Work with the Product Marketing Manager to provide creative input on branded shoots, ensuring raw content covers the full creative needs of the business, • Manage external creative partners and freelancers, maintaining quality and consistency of output, • Present creative concepts and campaign work to senior stakeholders with clarity and conviction AI-Augmented Creative Workflows • Champion the integration of AI design tools, such as Adobe Firefly, Midjourney, and equivalent technologies. Helping to accelerate ideation, generate concepts at scale, and prototype faster without compromising quality, • Establish best-practice AI workflows within the creative team, building repeatable processes that increase output and free resource for higher-value, more considered work, • Use AI-assisted tools for rapid mood-boarding, concept generation, and asset variation to bring ideas to life and into testing faster, • Stay current with developments in generative design and proactively identify tools and techniques that could benefit ZOEVA Team Development & Mentorship • Manage, mentor, and develop the creative team - fostering a high-performance, collaborative, and creatively ambitious culture, • Support the growth of junior team members through structured feedback, guidance, and creative coaching, • Build effective working relationships across marketing, CRM, product development, and external agencies SKILLS & QUALIFICATIONS Essential • 4–7+ years of dedicated graphic design experience, gained in-house at a premium beauty, fashion, or lifestyle brand, • Exceptional portfolio demonstrating outstanding typography, layout, and visual storytelling across digital and physical formats, • Expert-level proficiency across the Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma, • Deep understanding of digital design across e-commerce, paid social, email, and web — with a genuine sense of how design drives performance and conversion, • Proven ability to manage multiple fast-paced projects concurrently, adapting quickly to changing priorities and market conditions, • Demonstrated creative leadership — experience directing, mentoring, and elevating the work of a creative team, • Experience working in close collaboration with a founder, Creative Director, or senior creative stakeholder, • A distinctive creative voice: the confidence to originate ideas, push concepts further, and hold the standard under pressure, • Clear and confident communicator, able to articulate creative decisions to both creative and non-creative audiences Desirable • Hands-on experience with AI design and image-generation tools, • Experience building, evolving, or codifying a brand’s visual identity and design guidelines, • Background working across European or international markets with multi-market campaign production, • Understanding of print production, packaging design, and retail / event creative, • Familiarity with motion design, animation, or video post-production workflows Zoeva is a German company and due to the fact there is no UK legal entity all employees in the Marketing department are employed on a Freelance basis. However employment is viewed on a long term basis and we are looking for people to become part of the team and remain with us for the long term.

What’s the role about? As part of our Retail team, you’ll join our London store as a Sales associate. Your primary responsibilities will include delivering exceptional customer service and supporting the team in achieving sales and operational objectives. What you’ll be doing? • Greet and welcome customers with a friendly and positive attitude., • Assist customers in finding products that suit their needs and preferences., • Provide detailed product information and recommendations., • Handle customer inquiries and resolve any issues promptly and professionally., • Achieve and exceed personal and store sales targets, • Utilize effective selling technique to maximize sales opportunities, • Encourage additional purchase though thoughtful spelling and cross- selling, • Maintain a clean, organized and visually appealing store environment., • Assist the store manager in implementing visual merchandising plans and promotional displays., • Replenish stock and ensure products are displayed according to company standards., • Work closely with team members to achieve common goals, • Participate in regular team meetings and training sessions, • Support colleagues and contribute to a positive and productive work environment, • Assist in opening and closing the store, ensuring all procedures are followed., • Perform inventory, • adhere to company policies and procedure to ensure a safe and secure shopping environment What you’ll ideally bring to the role? • Passion for premium or luxury product, • Previous experience in a customer-facing environment, • Be able to see things through the customer’s eyes and body languages, • Excellent customer service skills, • Flexibility and ability to adapt to changing priorities, • Ability to work in a fast-paced retail environment, • Have excellent communication and interpersonal skills, • Have excellent organizational and decision-making skills, • Be a team player, • Good written and verbal communication skills What we’ll do for you? • Performance-based incentives, • Employee discounts on Topologie products, • A dynamic and supportive work environment, • Opportunities for career growth within the company.

Bespoke Manager – FTC Create Recruitment has partnered with an internationally recognised London-based luxury fashion house to appoint a Bespoke Manager on a fixed-term contract. Renowned for exceptional craftsmanship, artisanal techniques, and a distinctive approach to modern luxury, our client has built a strong global reputation for creating beautifully crafted collections and bespoke pieces. As the business continues to grow, they are seeking a highly organised and detail-oriented coordinator to support both their Collection and Bespoke teams. This is a unique opportunity to work at the centre of a luxury fashion business, ensuring the smooth coordination of seasonal collection development and bespoke client projects. The successful candidate will be responsible for managing fittings, appointments, timelines, garment tracking, and project administration, while acting as a key point of communication across Design, Pattern Cutting, Fabric, Retail, Press, and Production teams. Working across both Collection and Bespoke, you will help ensure materials, information, schedules, and trackers are maintained to the highest standard, enabling seamless workflows and exceptional execution. You will also support VIP requests and special projects, helping to deliver the outstanding level of service and craftsmanship for which the brand is known. We are looking for candidates with previous experience within a luxury fashion brand, couture house, or atelier environment, alongside a strong understanding of fittings, alterations, and bespoke processes. You will be an exceptional organiser, able to manage multiple priorities simultaneously, with excellent communication skills and a meticulous attention to detail. This is an exciting opportunity to join a highly respected luxury fashion business and contribute to the delivery of world-class craftsmanship and client experiences.

Luxury Brand - Clothing Senior Planning Manager (Merchandising) Location: London (Hybrid) Salary: Competitive + Bonus + Benefits We are seeking a highly commercial, detail-driven Senior Planning Manager (Merchandising) - lead the strategic planning and execution of a blended category. This is a pivotal role responsible for driving profitability, curating a world-class product assortment, delivering for this highly regarded Luxury Fashion and Lifestyle Brand Key Responsibilities • Develop and execute seasonal merchandising strategies that align with brand positioning and financial targets, • Own the assortment planning process, ensuring a balanced and commercially viable product mix, • Analyse sales performance, market trends, and customer insights to inform buying and merchandising decisions for retail and ecommerce channels, • Partner closely with Buying, Design, Retail, and E-commerce teams to ensure cohesive product storytelling and delivery, • Manage stock levels, forecasting, and inventory flow to optimise sell-through and minimise markdowns, • Lead pricing architecture and promotional strategies while maintaining brand integrity, • Monitor competitor activity and emerging luxury trends to identify opportunities for growth, • Build and mentor a high-performing merchandising team Key Requirements • Proven experience in merchandising within luxury or premium / menswear is an advantage but not essential, • Strong commercial acumen with a track record of delivering sales and margin growth for retail and ecommerce, • Advanced analytical skills with the ability to translate data into actionable insights, • Exceptional understanding of luxury customer behaviour and market dynamics, • Strong leadership and stakeholder management skills, • Highly organised with the ability to manage multiple priorities in a fast-paced environment, • Passion for menswear, craftsmanship, and luxury retail Whats on Offer • Opportunity to shape and lead a key category within a world renowned luxury brand, • Collaborative, creative, and high-performance working environment, • Career progression and professional development opportunities This is a permanent role Open to all applicants with full UK working rights in place currently - no sponsorship or relocating for this hire. CVS TO Hannah@neonsearch.co.uk neonseach.co.uk

Job Description Title: Concession Manager Location: Fenwicks Brent Cross Reports To: Retail Area Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy,and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in London Heathrow Airport, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 40 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: • Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. • Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. • Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. • Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Mission • Drive sales growth and acquire new clients, • Deliver the highest level of service to all Chopard clients, • Support and lead the boutique team in close collaboration with the Boutique Manager, • Ensure adherence to Chopard’s Boutique Charter and retail standards Main Responsibilities Team Leadership & Management • Act as deputy to the Boutique Manager, assuming full responsibility for boutique operations in their absence, • Support the Boutique Manager in conducting performance reviews and developing individual development plans, • Motivate team members by setting clear short- and long-term objectives aligned with their skills, • Organise and deliver regular training sessions (e.g. selling skills, role-play exercises), • Promote continuous performance improvement, including contribution to mystery shopping results, • Support the preparation and facilitation of regular team meetings and briefings, covering:, • Business performance and sales strategies, • Weekly targets and objectives, • Product knowledge, client leads, after-sales service, and upcoming activities, • Team engagement and motivation, • Organise monthly staff rota and ensure completion of administrative duties, • Enforce the discount policy and coach the team on techniques to optimise margin performance, • Support coaching, best practice sharing, and ongoing training initiatives Client Experience & Service Excellence • Ensure the highest standards of service at all times in line with the Boutique Charter, • Guarantee every client receives a professional, respectful, and luxury experience, • Maintain impeccable boutique presentation, including:, • Cleanliness and maintenance at all times, • Displays and decoration aligned with Chopard guidelines, • Availability and proper use of marketing materials, • Staff presentation and adherence to dress code standards, • Showcases, trays, and product display maintained to the highest standard, • Stock handling with care (e.g. no visible fingerprints), • Ensure appropriate in-store atmosphere, including approved music and visual materials, • Report any maintenance or refurbishment needs to Head Office promptly Business Development • Support the achievement of boutique sales targets in line with annual objectives, • Assist in organising and managing in-store and external events to:, • Generate new client opportunities, • Drive sales, • Strengthen brand awareness, • Ensure effective use and maintenance of the Salesforce CRM system by all team members, • Develop and maintain relationships with key external partners (e.g. hotels, clubs, tour operators, drivers, translators), • Identify and propose new initiatives to attract and engage new clients Operations & Compliance • Ensure strict adherence to security, insurance, and operational procedures in line with Chopard policies, • Monitor stock levels to remain within insurance coverage limits at all times, • Maintain accurate and compliant management of:, • Transactions, • Stock (including regular stock checks), • Client data, • Support onboarding and training of new boutique team members Specific Activities • Travel may be required for events and client engagement, • Monitor and report competitor activity and market trends Key Requirements • Strong organisational skills and attention to detail, • Excellent written and verbal communication skills (English), • Ability to manage multiple priorities in a fast-paced environment, • Proficiency in MS Office (Word, Excel, PowerPoint) and Photoshop, • Professional presentation aligned with luxury brand standards, • Flexibility to work evenings, weekends, and outside standard hours, • Strong team collaboration and interpersonal skills.

Mode Search is supporting one of the world's most renowned luxury fashion houses in the search for a Client Development Manager. This role is focused on driving client engagement, strengthening customer loyalty, and supporting long-term commercial growth through strategic client development initiatives. The successful candidate will play a key role in enhancing the client experience across both physical and digital touchpoints while supporting the cultivation of high-value customer relationships. This position is based within a flagship retail environment in London and works closely with both store leadership and wider client development teams. The role partners with sales, CRM and customer service functions to deliver client engagement strategies and reports into the store leadership structure while maintaining close collaboration with regional client development stakeholders The Role • Deliver and implement client development strategies that drive client acquisition, retention and long-term value., • Champion a strong clienteling culture, coaching teams to build meaningful and lasting customer relationships., • Support the adoption and optimisation of CRM and clienteling tools across the store., • Partner with store leadership to define and execute client engagement priorities aligned with business objectives., • Coordinate client events, private appointments and personalised experiences to strengthen loyalty and engagement., • Identify and develop high-potential clients, supporting targeted outreach and relationship-building activities., • Use client data and CRM insights to drive recruitment, retention and reactivation opportunities., • Monitor the effectiveness of client development initiatives and recommend improvements where needed., • Deliver coaching and training to enhance client engagement skills and CRM best practices across the team. Requirements • Experience in client development, CRM, clienteling or a luxury/premium retail environment., • Proven ability to build and maintain long-term relationships with high-value clients., • Strong coaching and stakeholder management skills, with the ability to influence teams effectively., • Confidence using CRM systems and customer data to drive commercial performance., • Experience delivering customer events, engagement initiatives or personalised client experiences., • Strong analytical, organisational and communication skills., • Commercial mindset with a focus on customer loyalty, retention and growth., • Passion for delivering exceptional customer experiences within a service-led environment.

You're not unhappy. You're undervalued. The best operators we meet aren't desperate to leave. They're comfortable. They're delivering. They're respected. But quietly, they know the ceiling above them is solid, the work has become repeatable, and the next twelve months look a lot like the last twelve. If you read that and felt something, keep reading. This is the role that ends that feeling. WHO WE ARE One Avenue Group operates some of London's most premium workspaces. We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work. Our standards are uncompromising. Our brand is built on detail. We're growing fast, and we're hiring the person who will run the engine room of that growth. THE OPPORTUNITY Lead a cluster. Own the P&L. Mobilise new buildings. Be mentored by the Operations Director, on a named, tracked path to that seat yourself within 24 months. £70,000 base plus a company bonus of 25–50%. This is not a maintenance brief. It's a building brief. We're not looking for someone to keep the lights on. We're looking for someone who is ready to step up, and who has been ready for a while. WHY THIS ROLE IS DIFFERENT ▸ A named promotion path. Operations Manager to Operations Director within 24 months. Written down. Tracked. Real. ▸ Mentorship from the top. Regular one-to-ones with the Operations Director. Exposure to the CEO. You will be known. ▸ Real commercial ownership. Full P&L across a cluster of centres. The numbers are yours to move. ▸ Skin in the game. £70,000 base plus a company bonus of 25–50%. Commitment, properly rewarded. ▸ The keys to new buildings. Lead new centre mobilisations end-to-end: fit-out, snagging, launch, handover. ▸ Standards to be proud of. We don't do mediocrity. Our clients are world-class. So is the product. KEY RESPONSIBILITIES Broad. Commercial. Hands-on. ▸ Run multi-site operations across a cluster of premium centres ▸ Lead, develop and hold to account multiple Business Managers ▸ Full P&L, revenue and budget responsibility across the cluster ▸ Project-manage new centre openings, fit-out to handover ▸ Drive consistency of brand and service across every site ▸ Own escalated and complex client relationships ▸ Negotiate regional supplier, contractor and procurement deals ▸ Conduct cross-site audits: standards, H&S, fire, risk ▸ Manage capex, refurbishment and reconfiguration projects ▸ Roll out new systems and processes across all centres ▸ Drive commercial performance: pricing, yield, upsell ▸ Deputise for the Operations Director when required WHO THRIVES HERE ▸ Inspirational leader of dispersed multi-site teams ▸ Confident communicator at every level ▸ Client-centric to the core ▸ Commercially and financially fluent ▸ Strategic and analytical thinker ▸ Strong project manager: on time, on budget ▸ Highly organised, a ruthless prioritiser ▸ Relationship builder and negotiator ▸ Calm under pressure, leads through change ▸ Continuous-improvement obsessed ▸ Mobile and flexible across sites ▸ Decisive problem-solver WHAT YOU WILL BRING The non-negotiables. Beyond this, we hire on judgement, taste and character. ▸ Degree-educated, or an equivalent demonstrable career track ▸ 5–10 years operational experience, including multi-site management ▸ Proven track record managing teams of 10+ ▸ Previous P&L, revenue and budget responsibility ▸ Background welcomed: serviced offices, premium real estate, hospitality, luxury retail, members' clubs ▸ Full right to work in the UK THE PACKAGE ▸ £70,000 per annum base ▸ 25–50% company bonus ▸ Structured multi-week onboarding ▸ Direct mentorship from the Operations Director ▸ Cross-portfolio exposure with Sales ▸ Involvement in new centre openings ▸ A named path to Operations Director HOW SUCCESS LOOKS ▸ Bi-weekly coaching cadence with the Operations Director ▸ Mock client viewings assessed by the Sales team ▸ Cross-site audits evidencing a centre of excellence ▸ SMART targets on client retention and events ▸ Cluster-level P&L performance against plan ▸ Successful mobilisation of new buildings WHO YOU'LL WORK WITH Three Board Directors. One standard. The people who built this business, and the people you'll be mentored by. Indre Vasiliauskaite, Operations Director (Board Director). Indre owns the operational standard the Group is known for. She runs the portfolio and is the architect of how a One Avenue building should feel from the moment a client walks in. She's the person you'll report to, learn from, and the seat you're being mentored to take. Richard Matthews, Commercial Director (Board Director). Richard joined in 2019 as Revenue Manager. Today he sits on the Board as Commercial Director, owning licence agreements, pricing, and our 500-strong broker network. He's living proof that the career path we promise here is the career path we build. Yours could be the next. Gurmeet Josen, Financial Controller (Board Director). Gurmeet leads the controllership of a £30m business and the Group's AI integration agenda. You'll work alongside Gurmeet on commercial reviews, capex sign-off and the operational data that informs every decision. Finance here is built to support Operations, not police it. ONE MORE THING We are not collecting CVs. We are hiring one person. If you've read this far, the brief has landed. Tell us, in your own words, why this role is yours. One Avenue Group - London's most considered workspaces

Job Title: Stock Control Manager Reporting to: Operations Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Stock Control Manager, you will be the backbone of our inventory operations. In a fast-paced fashion environment, you are not just managing physical products: you are the guardian of data integrity across our entire ecosystem. You will ensure that every SKU - across multiple collections, sizes, and colourways – is accurately reflected across our ERP, e-commerce platform, 3rd Party Warehouse Management, and Point of Sale (POS) systems. Partnering with key stakeholders in Merchandising, Retail, Finance and IT teams and our 3PL, you will report directly into the Operations Director with a dotted line into the Director of IT & Systems. There are currently no direct reports into this role. Responsibilities: Inventory Management & Stock Accuracy • Support and maintain exceptional stock accuracy across warehouse and retail locations, aiming for 98%+ accuracy., • Manage the full stock lifecycle including deliveries, returns, transfers, markdowns, write-offs, code changes and end-of-season clearance activity., • Coordinate and lead quarterly retail stock takes, weekly cycle counts, warehouse PI counts and annual audits., • Investigate and resolve stock discrepancies quickly and accurately across stores, warehouse and head office., • Produce regular reporting on stock accuracy, stock loss and inventory discrepancies. Systems & Data Integrity • Act as a key user across inventory systems, understanding stock movement between e-commerce, ERP and warehouse platforms., • Perform reconciliations to ensure stock is accurately reflected across all business systems., • Troubleshoot stock and systems issues, identify root causes and support process improvements., • Generate detailed inventory and stock reports using Excel and BI tools to support Retail, Buying and Merchandising teams. Compliance & Loss Prevention • Monitor shrinkage, damages and faulty stock across stores and third-party warehouses., • Identify trends, risks and opportunities to improve stock control processes., • Support fraud prevention through reporting, checks and investigations., • Help establish and maintain robust stock processes across warehouse, retail and head office operations. Skills: • Experience within a stock control or inventory-focused role, ideally within fashion, retail or luxury environments., • Strong experience working with ERP systems such as Microsoft Dynamics and warehouse management systems (WMS)., • Advanced Excel skills with confidence handling large datasets and identifying trends or anomalies., • Highly analytical with a naturally investigative mindset and strong problem-solving ability., • Excellent attention to detail with a clear understanding of the importance of inventory accuracy within retail., • Comfortable working within a fast-paced environment and able to adapt quickly to changing priorities., • Strong communication skills with the ability to translate data into clear, actionable insights for both operational and senior stakeholders., • Proactive, organised and confident working cross-functionally across warehouse, retail and head office teams. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

Mekhann is a London-based design house specialising in hand-embroidered silk works. Our Chelsea Showroom is not a typical retail environment. It is a quiet, visually led space where rhythm, discretion and consistency define the client experience. We are hiring a full-time Showroom Assistant to take responsibility for the daily running of the store. This is a front-of-house role, but not a traditional sales position. You will welcome clients, maintain the atmosphere of the space, and support the daily rhythm. Sales may occur, but only as a natural extension of presence — not persuasion. The role reports directly to the Showroom Manager and requires a steady sense of pace, attentiveness to detail and an instinctive understanding of when to act and when to hold stillness. 🧩 Key Responsibilities • Open and close the store each day (keyholder responsibility), • Maintain the spatial rhythm and visual order of the store throughout the day, • Prepare the space before and after client visits with minimal instruction, • Receive deliveries, maintain stock flow and manage packaging materials, • Support light admin tasks (Shopify, order prep, basic coordination), • Assist with physical preparation of product selections and online fulfilment, • Support the founder and team when needed, without overstepping the tone or role, • Maintain the back-of-house with clarity, cleanliness and structure 🧭 Who This Is For • You have experience in luxury retail, boutique hospitality or founder-led spaces, • You are calm, reliable and observant, • You prefer operating in refined, structured spaces rather than fast-paced environments, • You notice what needs doing without being asked, • You are comfortable welcoming clients and setting the tone, without needing to dominate the space, • You understand the responsibility that comes with holding keys to a Chelsea store, • You are happy working independently, with care and consistency 📍 Location 84 Fulham Road, South Kensington, SW3 6HR London Salary: BOE 📬 To Apply Please send your CV and a short introduction via LinkedIn. We are looking for someone who understands the tone of a refined space, holds responsibility without being reminded, and prefers to work with care over visibility. If this sounds like you, we’d be glad to hear from you.

Department: Retail Place of work: Piccadilly, London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English and Arabic, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

Step into a leadership role as General Manager, working with a premium beauty brand in the heart of Kensington, London. The Role As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands-on in the day to day running of a dynamic, growing business. Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience. Key responsibilities include: • Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels, • Setting and achieving ambitious sales, margin and profitability targets, • Using data, market insight and performance metrics to guide strong commercial decisions, • Ensuring exceptional client experience and clinical excellence within the clinic and retail environment, • Driving utilisation, productivity and operational efficiency across the business, • Maintaining compliance with UK regulations and industry best practice, • Overseeing ecommerce performance including conversion, average order value, retention and fulfilment, • Managing digital marketing, user experience, stock flow and operational execution online, • Leading B2B distribution including supply chain, stock planning, logistics and partner relationships, • Improving forecasting, inventory management and delivery performance, • Creating a seamless brand and customer journey across all channels, • Taking full P&L ownership including budgeting, forecasting and financial modelling, • Driving margin optimisation, cost control and overall performance improvement, • Delivering clear reporting and insights to the Board, • Building, inspiring and developing a high performing management team, • Creating a culture of accountability, clarity and excellence, • Leading recruitment, retention and ongoing talent development, • Protecting and elevating the brand while championing exceptional customer experience Sound like you? You’re a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results. You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required. Above all, you’re a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals.

Jewellery Stylist Recruitment are proud to be working with one of the world's most prestigious luxury jewellery companies in the search for a Franchise / Wholesale Account Manager to join their London headquarters. This is a fantastic opportunity for a commercially minded luxury professional to join an internationally recognised brand, managing key franchise and wholesale partnerships across selected global territories. This is a Head Office based role, not field based. The Role Working within a fast-paced luxury environment, you will be responsible for developing and maintaining commercial relationships with international retail partners, ensuring exceptional service levels whilst driving sales performance, profitability and brand excellence. You will act as a key link between external partners and internal departments, overseeing the successful execution of orders, stock management, reporting, logistics and commercial initiatives. Key Responsibilities • Manage relationships with selected franchise and wholesale partners., • Act as the primary point of contact for key international accounts., • Drive commercial performance and identify opportunities for growth., • Analyse sales trends, stock levels and market performance., • Develop and implement strategic action plans to maximise results., • Oversee order allocation, invoicing and logistics processes., • Coordinate closely with merchandising, production, finance, logistics and marketing teams., • Ensure accurate reporting, forecasting and cash flow visibility., • Prepare and present collections during client meetings and exhibitions., • Support showroom activities and maintain exceptional brand presentation standards., • Deliver a best-in-class luxury client experience at every stage of the partnership. The Ideal Candidate • Previous experience within luxury jewellery, watches, fashion or a premium retail environment., • Strong commercial awareness and analytical ability., • Experience managing wholesale, franchise, key accounts or business partnerships., • Excellent stakeholder management and communication skills., • Highly organised with strong attention to detail., • Comfortable working across multiple departments and projects simultaneously., • Advanced Excel and PowerPoint skills., • SAP experience would be advantageous., • Jewellery industry knowledge would be beneficial but is not essential. The Package • Opportunity to join one of the most prestigious luxury brands in the world., • London Head Office position., • International exposure and partner management responsibilities., • Excellent long-term career prospects., • Competitive salary and benefits package.

Site Manager – High-End Retail & Hospitality Fit-Out Overview My client is a leading interior fit-out specialist delivering high-end retail, luxury hospitality and premium commercial interior projects for globally recognised brands and clients. Due to continued growth and an increasing pipeline of prestigious projects, we are looking to appoint an experienced Site Manager to oversee the successful delivery of fast-paced, design-led fit-out schemes. This is an excellent opportunity for a driven construction professional with a strong background in high-end interiors, retail or hospitality fit-out, who enjoys working in demanding environments where quality, programme and client experience are paramount. The successful candidate will take full ownership of site operations, managing all on-site activities to ensure projects are delivered safely, on time, within budget and to an exceptional standard of finish. The Role As Site Manager, you will be the main point of contact on site for clients, subcontractors, consultants and the wider project team. You will coordinate all site activities, oversee subcontractors and trades, maintain programme delivery and ensure the highest standards of workmanship, health & safety and presentation throughout the project lifecycle. This role requires a proactive and solutions-focused individual who can work autonomously, manage multiple priorities and confidently lead teams within fast-track fit-out environments. Key Responsibilities Site Management & Coordination • Manage all day-to-day site activities across high-end fit-out projects., • Coordinate subcontractors, direct labour and specialist trades., • Lead site inductions, toolbox talks and daily briefings., • Monitor productivity, workmanship and programme performance., • Ensure projects are delivered snag-free and to the highest quality standards., • Maintain excellent site presentation, organisation and housekeeping throughout. Project Delivery • Oversee the full fit-out process from strip-out through to final handover., • Review and interpret technical drawings, specifications and construction details., • Carry out site surveys and setting out works., • Coordinate ceilings, partitions, doors, finishes and services installations., • Identify and resolve site issues proactively to avoid delays or clashes., • Ensure all works are delivered in line with programme requirements and client expectations. Health & Safety • Ensure full compliance with all Health & Safety legislation and site procedures., • Maintain RAMS, site documentation and permit systems., • Ensure safe working practices are followed by all personnel on site., • Monitor PPE compliance, plant usage and welfare standards., • Maintain a safe environment for staff, visitors and the public at all times. Client & Team Communication • Act as the primary on-site contact for clients and project stakeholders., • Liaise closely with Contracts Managers, Quantity Surveyors, Designers and Procurement teams., • Coordinate subcontractor attendance, sequencing and programme alignment., • Provide regular progress updates and reporting. Essential Experience & Requirements • Proven experience managing high-end retail, hospitality or luxury commercial fit-out projects., • Strong understanding of fast-track interior fit-out environments., • Trade background with a strong eye for quality and detail., • Experience coordinating multiple subcontractors and trades on live projects., • Ability to read and interpret technical drawings and specifications., • Strong organisational and problem-solving skills., • Excellent communication and leadership ability., • CSCS Management Card., • Good understanding of CDM Regulations and Health & Safety legislation., • Competent IT skills including Outlook and general reporting tools.

Title: Senior Sales Associate - Luxury Retail Location: London Flagship store Reports to: Store Manager Job Overview: We are seeking a highly experienced and sales-driven Senior Sales Associate to join our luxury retail team, specialising in Ready-to-Wear and Made-to-Order services. The ideal candidate has extensive experience managing VICs, consistently exceeding sales targets, and driving business growth. You will be responsible for providing personalised service to an elite clientele, maximising revenue opportunities, and representing our brand with the highest standards of professionalism and expertise. Key Responsibilities: Sales & Clienteling: · Drive sales and surpass targets by utilising extensive product knowledge and exceptional sales techniques in both Ready-to-Wear and Made-to-Order services. · Deliver a luxury, personalised shopping experience for clients, offering bespoke styling advice and customised solutions based on their needs and preferences. · Manage the full sales cycle for both existing and new clients, ensuring a seamless and elevated shopping experience. · Develop and implement strategies to maximize sales opportunities through Made-to-Order services, product launches, and special events. · Stay ahead of fashion trends and seasonal collections, ensuring the ability to offer informed, cutting-edge style recommendations. VIC Relationship Management: · Manage and grow a portfolio of VICs. · Maintain and enhance strong, long-term relationships with top clients, ensuring high levels of engagement and loyalty through regular follow-up and personalised communications. . Create personalised CRM tools and clienteling strategies to track VIC purchase history, preferences, and special dates to tailor communications and anticipate client needs. · Plan and participate in exclusive client events, fittings, and trunk shows to increase client engagement and drive high-value sales. Sales Leadership & Target Achievement: · Proven track record of exceeding sales targets, demonstrating a results-driven approach to business growth. · Consistently achieve personal and store sales KPIs, setting the standard for the team and contributing to overall store success. · Be a key contributor to business development efforts by identifying new VICs and nurturing high- potential leads through exemplary service and relationship building. · Serve as a sales mentor to junior associates, offering guidance and support in achieving their own sales goals. Store Operations & Team Collaboration: · Work closely with store management to ensure that all sales strategies are aligned with the store’s goals and brand standards. · Assist in visual merchandising and maintaining the overall aesthetic of the store to reflect the luxury positioning of the brand. · Collaborate with the inventory and stock team to manage product availability and ensure clients have access to the latest collections. · Provide leadership during busy periods, stepping in to manage client flows, troubleshoot issues, and keep service standards high. Key Requirements: · 3+ years of experience in luxury retail, with a focus on managing VIC clients and exceeding sales targets. · Extensive expertise in Ready-to-Wear and Made-to-Order services, with the ability to deliver personalized, tailored solutions to high-net-worth clients. · Proven success in achieving and surpassing individual and store-wide sales targets in a luxury environment. · Exceptional clienteling skills with a demonstrated ability to build and maintain long-term relationships with VICs and other top-tier clients. · Strong knowledge of luxury fashion, trends, tailoring, and high-end craftsmanship. · Highly organized with a proactive approach to sales and client engagement. · Professional, polished, and a true brand ambassador, with a deep understanding of the luxury customer experience. · Ability to work flexible hours, including weekends, evenings, and during high-traffic periods. NB Please provide salary expectations with your application, confirm your notice period and confirm the right to work without restriction in the UK. If you do not hear from us within 2 weeks of applying, unfortunately you have not been shortlisted for the role.

Assistant Store Manager | Luxury Retail Central London Salary: £40,000 – £45,000 + Benefits An exciting opportunity has arisen for an experienced Assistant Store Manager to join a leading retail business within either a boutique or department store environment in Central London. We are looking for a passionate and commercially driven retail professional with strong leadership skills, a client focused approach, and a proven track record of delivering results within luxury or premium retail. Key Responsibilities: • Support the Store Manager in the day to day running of the boutique or concession, • Drive sales performance and achieve KPI targets, • Deliver exceptional client experience through personalised service and clienteling, • Lead, motivate, and develop a high performing team, • Build and maintain strong relationships with both new and existing clients, • Ensure visual merchandising, operational, and brand standards are consistently maintained, • Support stock management, inventory control, and overall business operations, • Contribute to the commercial success and growth of the business About You: • Previous management or supervisory experience within a boutique, concession, or department store environment, • Strong sales, clienteling, and customer service skills, • Commercially driven with a hands on leadership style, • Passion for luxury retail and delivering exceptional customer experiences, • Excellent communication and organisational skills What's on Offer: • £40,000 – £45,000 salary, • Competitive benefits package, • Opportunity to join an established luxury retail business in a prestigious location, • Excellent career progression and development opportunities Apply now sending your cv to Larissa@360talentlondon.com 360 Talent specialises in luxury retail recruitment, connecting exceptional talent with leading Fashion, Beauty, and Lifestyle brands across global markets.

Sales Account Manager – Independent Drinks Distributor – up to £60,000 I am very excited to be working with this client as they look to expand their reach with their delicious portfolio of drinks. This family-owned distributor is unrivalled in its delivery of high-quality products and works with over 4000 brands across a huge territory. We are on the search for a top-level Sales Account Manager to come into the business and drive growth into the On-Trade/Hospitality sector. The role will focus on nurturing and maximising existing relationships as well as going out and winning new business across London with a focus on East London. Think Dalston, Hackney, Bethnal Green and Camden Town. If you know those areas and have an existing network – this role is for you! This is a really great opportunity to represent a great business, an amazing portfolio of drinks and to own your own territory in London. On-Trade experience is ESSENTIAL and a full UK Driver’s License is ESSENTIAL What’s on offer: • Competitive salary, • Company Car, • Incentive bonus scheme, • Laptop, mobile and iPad supplied The Sales Account Manager responsibilities are: • Maintain and develop an existing customer base, • Find and win new customers, then nurture them, • Achieve targets set on key driver brands for the business, • Total customer care and strong business relationships, • Disciplined approach to journey planning, • Selling of the company, promotions, portfolio and all services, • Work closely with all suppliers and brand ambassadors, • Broaden the range of supply to every customer The ideal Sales Account Manager qualities: • Strong communicator with customer service skills, • Commercial ability, • Experience in the licensed ON-trade – someone with a network, • Good knowledge of the drinks industry, • Self-motivated, passionate about success, pro-active and hungry, • Excellent written and verbal communication skills, • Driving Licence essential If you are interested in having a chat about this role, please forward updated CV’s to rupert@corecruitment.com COREcruitment is an international recruitment agency specialising in the service industry across the following sectors: - H.R. – Finance – Executive Search - Leisure – Fitness – Visitors Attractions - Events – Venues - Hotels – Coworking – Estate – Private Residences - Technology – Facilities Management – Property - Food Service – Care Services – FMCG - Retail – QSR - Chefs – Restaurants - Pubs – Bars - High-end - Members Clubs - Luxury Travel - Private Dining & Concierge - Food Hygiene - Health & Safety - Supermarket - Delivery - Supply Chain - Warehousing - Food Manufacturing

Who are we? Boux Avenue is the cool, young, London-based lingerie, nightwear and swimwear brand, with 27 stores across the UK and a thriving ecommerce business at www.bouxavenue.com. Founded in April 2011, the brand describes its core aesthetic as a blend of the sweet and the sexy, with its bi-annual collections designed by their in-house team. Pitched at what the brand calls an 'accessible luxury' price tag, Boux Avenue's reputation is founded not only on the femininity of its products, but also on their quality, comfort and fit, backed up with the offer of a free and expert bra fit service in all of its stores. No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-40, A-H cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier. The role This is a pivotal role in our team to drive improvements in our digital experience and bridge the gap between business vision and technical execution. You will be responsible for defining requirements for new features, ensuring the quality of every release, and serving as the primary point of contact for site health. From front-end aesthetic perfection to back-end logic and in-store digital tools, you will ensure our digital products and technology empowers our brand. Main duties & Responsibilities • Launching new products and features: delivering new projects and site features with end to end ownership, • Cross-Functional Collaboration: Act as the partner for the Ecom Team (site releases/new functionality) and other teams such as the Store Team (for example order in store/loyalty scheme), ensuring their digital tools are functional and intuitive., • Requirements & Business Analysis: Translate business goals (from Ecom or Retail teams) into clear, technical user stories and functional specifications., • Incident Management: Serve as the central point of contact for all site issues and critical site bugs, • Triage: Investigating reported bugs to determine if they are user-error, edge cases, or critical system failures., • Reporting: Raising precise tickets for developers with clear "steps to reproduce," screen recordings, and impact analysis., • Support end-to-end QA Testing: Own the testing lifecycle for digital projects. This includes manual regression testing, mobile responsiveness checks, and verifying that back-end data (orders/inventory) flows correctly., • UAT & Launch Oversight: Lead User Acceptance Testing sessions with stakeholders, ensuring that what is built actually solves the business problem before it goes live., • Responsible for key projects to improve online experience such as offering new more convenient delivery methods such as delivery to lockers, • Support major programmes such as improving site speed and performance working closely with multiple parties including our analytics partners, technical development teams and eCommerce platform providers, • Communicating regular status updates of key projects and associated site releases, • Developing business cases to support new site features alongside key stakeholders such as the eCommerce trading teams and performance marketing teams What are we looking for from you? • 3+ Years Experience: Proven track record in a product manager / business analyst role, ideally within a fast-paced Retail/E-commerce environment., • Technical Literacy: Familiarity with e-commerce platforms (e.g., Salesforce Commerce Cloud) and project management tools such as Jira, Trello, • Meticulous Attention to Detail: You have an eye for "pixel-perfection" on the front end and "logic-perfection" on the back end., • Highly organised: able to manage priorities between a long-term project (e.g.,country expansion) and an immediate site bug without losing focus., • Strong Communication skills: able to explain a user experience or site bug to a non-technical stakeholder in a way that manages their expectations., • Commercial judgment: able to prioritise workload, projects and product features based on solid commercial judgment, • Drive for Results: tenacious and determined to get things done, drive progress and make things happen, • Hands-on, comfortable with the ‘doing’ – you’ll be happy getting stuck-in to any task to drive growth, • A Self-starter, highly motivated, proactive and positive attitude. Forward thinker who can drive ideas forward, • Super-resilient and comfortable working in a fast-paced and changeable environment (you’ll be able to keep your cool and thrive on a challenge), • A team player not afraid to get stuck in and help out to deliver results, • Experience working in retail / eCommerce would be preferred Are there any benefits? • Competitive salary, • 33 days annual leave, inclusive of bank holidays, plus an additional wellbeing day, • Fun working environment with regular social events, • Eligible to join the enhanced pension scheme after 12 months service, • Staff discounts across the brands within Theo Paphitis Retail Group (Ryman, Robert Dyas and London Graphic Centre)

Position: Restaurant Supervisor Report to: Restaurant Manager What will I get? • Competitive salary ranging from £43,000 to £45,000 gross per annum, based on a 40-hour working week and inclusive of service charge., • Enhanced annual leave, increasing with length of service, • Complimentary meals while on duty, • £1,000 “Refer a Friend” bonus scheme, • Ongoing learning and professional development opportunities, • Reward programmes, long service recognition, and employee appreciation incentives, • Employer pension contribution of 3%, • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships As a Supervisor at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests with your focus being not only your section, but passionate knowledge of French Wines, our menus, and dining out. You will also be responsible for maintaining daily operations such as opening and closing, cash up, reporting, and operational organisation. We are a unique property, blending a service style of gastro precision with dining room warmth, and Parisian glamour. Our menu has existed for 25 years, delivering precise dishes that cannot be found outside of us in London. This iconic menu comes from Hotel Costes in Paris, meaning we have a legacy to uphold. It is this unique legacy that draws people to us, requiring irreproachable standards, so we are strict on set up, service, intervention on a table, and guest relations. As is the case for our Head Waiters/Waitresses, our Supervisors must have an irreproachable, elevated service style, excellent wine and food knowledge, and ability to sell. Strict sommelier service is not our style. Our wine-list is French focused, so a real passion for French wine is a must, without the fluff. Honest knowledge, care, and attention when describing and serving wine, but without fanfare or dramatics. What sets our Supervisors apart from our Head Waiters/Waitresses is their operational duties. As a supervisor you will thrive amidst service, while keeping an eye on BOH and FOH standards. You will be trained in and have a deep knowledge of what makes our property unique, and ensure the team follow. You will also undertake tasks such as daily briefings, stock-count, rota updates, and cash-up. You will collaborate closely with our Restaurant Manager and fellow Supervisors, as well as the rest of the team to enhance guest satisfaction and foster a culture of continuous improvement. In this role you will work hard to become part of something truly unlike anywhere else in London, and develop yourself into a master of all things hospitality. Guest Experience & Service Excellence: • Be a dynamic and visible presence on the floor—working a section while supporting the wine sales and service of more junior in their sections., • Deliver personal, intuitive service that reflects the calm elegance of our hotel and the individuality of each guest., • Lead by example through your service, setting the tone for energy, professionalism, and guest care., • Help develop junior staff by sharing deep knowledge of food, wine, and service etiquette., • Handle guest feedback efficiently and resolve any service issues with care and urgency., • Engage with VIP guests discreetly and professionally, maintaining the high standards expected in our unique setting. Operational Management and Efficiency: • Execute and monitor opening, shift change, and closing duties, ensuring consistency and readiness., • Conduct daily briefings, assign floor sections, and ensure all team members are aligned and ready., • Help manage daily staffing levels and adapt floor coverage in real time based on guest flow., • Communicate effectively with the kitchen and bar to maintain seamless service., • Maintain floor standards for presentation, cleanliness, and atmosphere throughout service., • Actively participate in departmental meetings and team briefings, offering support and guidance to team members when needed to achieve collective objectives., • Monitor compliance with health, safety, sanitation, and alcohol awareness standards. Health and Safety Management: • Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations., • Act in accordance with fire safety instructions and promote a safe working environment., • Attend to and stay updated on mandatory training and legislative changes. Staffing and Team Development: • Assess staffing needs and develop plans for future growth., • Coach, train, and nurture more junior members of staff., • Elevate team performance, morale, productivity, and enthusiasm. What are we looking for? • Minimum 1 year of experience in a similar role within a luxury dining room/property., • Someone who is not afraid of a quiet service, where focus and commitment must still be maintained., • Excellent knowledge of cocktails, spirits, wines and champagne. Strong French wine knowledge with an ability to treat our wines with care, but not fuss. A desire to learn more about the wines on our list is a must., • Someone who feels at home on the dining room floor—personable, gracious, and always guest-first., • Excellent knowledge of food with a high aptitude to learning and describing dishes with flair to both guests and team members., • Strong upselling skills and ability to tailor service to differing guests’ needs., • Someone who stays informed about new trends, fashions, art, and culture., • Ability to speak and write French is desirable but not essential., • Self-starter with creativity, high drive, and result-oriented approach., • Strong work ethic and ability to handle tasks under pressure and meet deadlines., • Strong leadership skills to motivate the team and maintain a high level of service., • Calm under pressure, exceptionally detail-oriented, and always aiming higher., • Availability to work flexible shifts, including evenings, weekends, and holidays.

Key Account Manager – Premium Off-Trade • Do you have experience managing premium drinks accounts within luxury retail or specialist merchants?, • Comfortable operating across high-end wine and spirits categories with credibility in front of discerning customers?, • Looking to join a premium drinks business with a strong reputation for quality, heritage, and craftsmanship? MacGregor Black is partnering with a premium Wine & Spirits producer on the search for a Key Account Manager, within the premium Off Trade channel. This is a permanent role based in London. This opportunity will focus on developing commercial partnerships across the UK’s luxury retail and specialist drinks landscape, driving growth across premium wine and spirits portfolios within some of the market’s most influential retail environments. The successful candidate will combine strong commercial capability with genuine category passion, particularly within premium spirits and specialist retail. Key Responsibilities • Manage and grow a portfolio of luxury retail, specialist merchant, and premium drinks accounts, • Develop long-term commercial relationships with buyers, category teams, and retail stakeholders, • Drive distribution, visibility, and promotional activity across premium wine and spirits portfolios, • Identify new business opportunities within specialist and luxury retail channels, • Lead customer planning, commercial proposals, and annual negotiations, • Deliver engaging tastings, training sessions, and customer events to build advocacy and awareness, • Collaborate closely with brand and marketing teams to execute premium retail activations, • Monitor market trends and competitor activity to identify opportunities for growth Qualifications & Experience • Experience managing premium drinks accounts within luxury retail, specialist merchants, or fine wine & spirits channels, • Strong understanding of premium beverage categories, with Dark spirits knowledge highly advantageous, • Proven ability to build relationships within high-end retail and specialist environments, • Commercially strong with experience managing customer plans, negotiations, and growth targets, • Confident presenting to customers and representing premium brands in market, • WSET qualifications advantageous but not essential, • Organised, relationship-led, and comfortable operating autonomously Salary & Benefits • Base salary up to £60k + bonus, and benefits package, • Private healthcare and pension scheme, • Product allowance and premium lifestyle benefits, • Opportunity to work with globally recognised luxury drinks brands, • Long-term development opportunities within a high-growth premium business Interested in learning more? Apply now or contact Kieron Hall at MacGregor Black to discuss this opportunity in confidence.

The Brand One of the UK's most celebrated luxury skincare brands a British-founded, globally recognised name that has built an exceptional reputation for results-driven skincare and premium in-store experiences. Operating across physical retail, spas, digital channels and international markets, the business sits within a major international beauty group and continues to invest heavily in its customer experience, technology infrastructure and global growth agenda. This is a brand that takes its in-store experience as seriously as its products and is now looking to ensure its retail technology matches the premium world it has built. The Person They are looking for an experienced Retail Product Owner or Product Manager who genuinely understands how in-store customer journeys work in practice not just in theory. The ideal candidate will have hands-on experience with retail technology platforms such as POS, booking systems or clienteling tools, alongside a strong CRM and customer data background. Critically, they need to be comfortable operating as the bridge between commercial and technical teams translating what store teams and customers need into clear, deliverable product requirements. Experience in luxury, beauty or wellness retail is strongly preferred, as is a track record of managing external vendors and implementation partners through complex technology delivery . The Role Reporting into the Head of Digital IT, this is a genuinely strategic Retail Product Owner position responsible for leading the transformation of the in-store customer experience from a technology perspective. The remit covers the full in-store journey from booking and check-in through consultation, treatment, checkout and rebooking as well as the integration of customer data captured in store into the CRM for future personalisation and clienteling. The role owns the retail technology roadmap, shapes omnichannel capabilities and works closely with cross-functional teams across Retail, CRM, Education, Operations and IT, as well as external vendors and development teams. Based at a prestigious central London head office on a hybrid basis

Location: Marylebone London Hours: Full time in-office Salary banding: £35,000 – £40,000 Additional compensation: Target based bonuses About Smartech Retail Group At Smartech, we believe retail should never be boring. We’re the destination for discovery, where customers can explore, try, and play with the newest innovations in tech, gaming, and e-mobility. Our teams across London, New York, Rome, and Berlin bring the world’s most exciting brands to life through immersive, experience-led retail. The Role As an Account Manager, you will take ownership of key brand partnerships across our luxury retail concessions. This role is focused on driving long-term growth, commercial performance, and strategic alignment between Smartech and our brand partners. You will act as a senior point of contact, balancing commercial insight with exceptional relationship management. Key Responsibilities: Strategic Account Management • Own and develop a portfolio of established brand partners, acting as their primary day-to-day and strategic contact., • Build strong, trusted relationships with senior brand stakeholders to drive long-term commercial success., • Lead regular business reviews, presenting performance insights, trends, and recommendations to improve results., • Identify growth opportunities across existing accounts, including activations, space optimisation, and performance improvements. Brand Performance & Commercial Excellence • Monitor and analyse sales performance and consumer-based analytics, identifying key insights, risks, and opportunities for growth., • Work closely with internal teams to implement strategies that align brand objectives with company goals., • Ensure consistent delivery of premium brand representation and customer experience across all retail concessions., • Support the design and execution of innovative in-store activations tailored to luxury and technology-focused audiences. Onboarding & Partnership Development • Oversee the onboarding and integration of new brand partners, ensuring a seamless transition into the Smartech retail ecosystem., • Provide ongoing guidance and support to brands, ensuring expectations, processes, and commercial terms are clearly understood., • Act as a problem-solver and escalation point, resolving challenges efficiently while protecting partner relationships., • Work cross-functionally to develop and refine customer success processes that enhance partner satisfaction, improve operational efficiency, and drive long-term retention and growth. Maximising Store Capacity & ROI • Partner with brand stakeholders to ensure optimal use of retail space, in line with commercial agreements and merchandising standards., • Conduct regular reviews of store layouts and capacity to ensure all contracted brands are appropriately represented., • Collaborate with operations teams to maintain accurate stock levels and product availability., • Support initiatives that optimise return on investment for brand partners without compromising customer flow or experience. What We’re Looking For • Proven experience in account management within retail, luxury, technology, or experience-led environments., • Strong commercial mindset with the ability to manage and grow long-term client relationships., • Confidence working with data and analytics to inform decision-making and performance improvements., • Excellent organisational and problem-solving skills, with the ability to manage multiple accounts and priorities., • Outstanding communication and stakeholder management skills., • Proficiency in Google Sheets, Monday.com (or similar tools), and HubSpot.

About Maison Crivelli: “Perfume is a living experience.” —Thibaud Crivelli Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality. About the role: We are looking for full time and part time Brand Ambassador’s for our Maison Crivelli counters in Selfridges and Harrods with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand. Key Responsibilities Sales & Service Excellence: • Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection., • Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets., • Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction., • With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business., • Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty., • Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers., • Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service. Product Knowledge • Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product., • Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances., • Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience. Working as part of a team • Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment., • Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently., • Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli., • Communicate relevant information and commercial feedback to the business manager and colleagues when required. Standards • Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these., • Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM. Skills & Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work across all shifts, days and peak trading periods.

At George Jackson Limited, we don’t just deliver plasterwork — we help create some of the most breath-taking interiors in the country. From royal palaces and heritage landmarks to luxury residences, five-star hotels and flagship stores, our work is seen and admired around the world. We’re a proud, long-established family business with a passion for quality, craft and innovation. Now, we’re looking for a proactive and capable Quantity Surveyor / Contracts Manager to help deliver the next generation of landmark projects. Role Responsibilities As the QS/Contracts Manager, you’ll take ownership of your projects from order to final account . Key responsibilities include: · Lead and coordinate site teams across multiple high-profile projects · Ensure every element of GJ work meets our exceptional standards and stays on programme · Take commercial responsibility, including monthly valuations and final accounts · Act as the face of George Jackson, building trusted relationships with clients and project teams · Review drawings, programmes and specifications, and create accurate GJ sub-programmes · Manage material call-offs from our workshop to keep production and site running smoothly · Maintain exceptional safety, organisation and professionalism on site · Prepare method statements, risk assessments and project documentation Candidate Requirements We’re looking for someone who brings commitment, competence and a desire to grow. Ideal candidates will have: · Minimum 2 years’ experience in construction, interiors or specialist trades an advantage, but not essential · Strong commercial awareness · Good IT skills, particularly in Excel · Excellent communication skills — clear, professional and client friendly · A proactive, can-do attitude with a willingness to learn and improve · Ability to read and understand drawings and programmes of works · Why Join George Jackson Limited? · Join a respected family business at the forefront of its industry · Work on projects you’ll be proud to tell your friends about for years to come · Permanent, full-time role with growth potential · 25 days annual leave + bank holidays · Pension scheme with 4% employer contribution · Life insurance (3× salary) · Retail discount scheme · Full training and ongoing development A genuinely supportive team culture where your success matters

Now Hiring: Senior Wholesale Manager (Maternity Cover, 6-Month Contract) Location: London, United Kingdom Contract: Full-time / Fixed-Term (6 Months) Reporting to: CEO We are seeking a candidate who is available to start ASAP. We are partnering with an international luxury brand seeking an experienced and commercially driven Senior Wholesale Manager to oversee a portfolio of key global accounts. This role offers the opportunity to work at the intersection of brand, client, and commerce, within a house known for its craftsmanship, creativity, and elevated positioning. The Role As Senior Wholesale Manager, you will lead the day-to-day management of strategic wholesale accounts, ensuring strong partner relationships, seamless operational execution, and a consistent brand experience across all touchpoints. You will play a highly collaborative and client-facing role, supporting commercial performance while maintaining the highest standards of service and presentation. Key Responsibilities: Account Management & Partner Relations • Oversee communication and coordination with wholesale partners across all stages of the order cycle, • Build and maintain strong relationships with buying teams and key stakeholders, • Ensure alignment on product availability, pricing, and brand positioning Commercial Operations • Manage stock allocation, deliveries, and replenishment in partnership with internal teams, • Collaborate with merchandising on forward planning and wholesale strategy, • Monitor performance metrics including sell-through, returns, and targets, • Support reporting and ensure consistency across all wholesale channels Client Experience & Activations • Organise and execute client-focused initiatives, including private appointments and in-store activations, • Partner with retail teams to enhance brand visibility and drive engagement, • Ensure a high level of brand storytelling across all partner environments Partnership Development • Support the growth and development of long-term wholesale relationships, • Identify opportunities to strengthen partner performance and visibility, • Represent the brand with professionalism, discretion, and attention to detail Profile • 5+ years’ experience in wholesale, sales, or buying within a luxury or premium environment, • Strong understanding of international wholesale and retail landscapes, • Proven ability to manage operations end-to-end, from order placement to execution, • Commercially minded, highly organised, and detail-oriented, • Excellent communication skills with a client-focused approach, • Comfortable working cross-functionally across multiple teams, • Proactive, hands-on, and solutions-oriented Why This Opportunity • Join a brand recognised for craftsmanship, innovation, and global presence, • Work in a role that combines client relationships with commercial impact, • Opportunity to shape and grow key wholesale partnerships, • Be part of a collaborative and high-performance environment Please apply only if you are available to start ASAP. Due to high application volumes, only shortlisted candidates will be contacted.

About the Role Our client offers more than a globally recognised luxury brand experience; they invite clients to become part of a heritage-driven retail environment defined by craftsmanship, innovation, and exceptional service. They are seeking individuals who share a passion for luxury fashion, client experience, and team leadership. We are currently recruiting for an organised and driven Department Manager to support the Menswear RTW department within a leading luxury retail environment in London. The successful candidate will support the Department Manager in the efficient day-to-day running of the department, ensuring commercial and operational targets are achieved, clients receive an exceptional level of service, and the team remains motivated and high performing. This is a full-time position requiring flexibility to work Monday to Sunday on a rotating shift pattern, 40 hours per week. Key Responsibilities Client Experience & Sales Leadership • Lead by example, mentoring and training the team to elevate sales performance and client service standards., • Support the Department Manager with the implementation of local client development strategies., • Build strong internal relationships to support cross-selling opportunities across multiple product categories., • Develop long-term client loyalty through relationship building with top-tier and high-value clients., • Monitor and drive sales performance within the department., • Resolve customer concerns efficiently and professionally. Team Management & Operations • Support the Department Manager in delivering departmental commercial objectives while ensuring compliance with company policies and procedures., • Develop strong relationships with Head Office stakeholders to provide feedback on clientele, product performance, and market trends., • Support stock ordering and inventory management where required., • Lead, organise, and delegate daily operational tasks across the team., • Assist with recruitment, onboarding, performance management, motivation, and development of team members., • Contribute to minimising stock loss and controlling operational expenses. Retail Standards & Brand Representation • Support the team in maintaining exceptional housekeeping, VM, and presentation standards throughout the department., • Maintain knowledge of selling systems, cash handling, payment, and exchange procedures., • Ensure all retail standards are consistently upheld., • Support all security and loss prevention measures to protect company assets., • Ensure the department operates in line with company administrative systems and procedures., • Carry out any additional duties as required by senior management or Head Office., • Represent the brand professionally at client events and external activations where required. Candidate Profile • Previous experience at Assistant Manager or Department Manager level within luxury fashion or premium retail., • Strong knowledge of men’s ready-to-wear, footwear, and accessories., • Excellent communication and relationship-building skills., • Proven ability to lead and develop high-performing teams., • Strong coaching and people development capabilities., • Demonstrated success in client acquisition and long-term relationship management., • Strong understanding of luxury fashion, trends, and the contemporary menswear market., • Passion for luxury retail and delivering exceptional client experiences., • Fluency in a second language is advantageous.

STORE DIRECTOR - LONDON LUXURY FINE WATCHES & JEWELLERY £75K-£80K + 40% BONUS OUTSIDE THE BOX RECRUITMENT is very excited to be headhunting a STORE DIRECTOR for a highly regarded luxury international heritage brand who specialise in fine watches & fine jewellery Due to great demand, our client is expanding and opening new stores and changing the structure to their established flagship and key stores across their London sites. We are seeking a confident brand ambassador with gravitas, presence and polish, who is commercial, a natural networker, client-centric luxury leader who thrives on the sales floor. Inspires, develops and leads dynamic service driven teams, whilst builds long-term B2B & B2C HNW relationships. Role: • Reporting direct to the Head of Retail, • Responsible for a Boutique Manager, Assistant Manager, 2 Supervisors, and a sales team 10+ staff,, • Driven to achieve all targets and budgets set for the store., • Will influence the buy for all stores., • Networking and cultivating long term relationships with all inhouse stakeholders, B2B & B2C, • Plan a calendar of marketing activities to constantly drive sales in conjunction with Head Office Marketing, • Attend important in-store events and parties, • Ensure appropriate PR activities and optimal VIP support, • Represent the company at various events, • Actively cultivate potential customer groups and business partners, • Effective at business developing, • Influence the sales strategy and performance of the store with relevant stakeholders in head office and Directors, • Ideally have your own high net worth client book, • Someone who leads and directs from the front, who loves to be on the sales floor (will not suit an office manager), • An innovator, motivator and driver of the management and sales team to achieve all KPI targets, • Performance manages coaches a leading management team, • Have outstanding attention to detail with store standards, presentation and visual merchandising., • Set example of exceptional clientelling and CRM., • Plan and organise regular events to enhance sales, branding and long term professional relationships., • Able to thrive under pressure, • Able to ‘think outside the box’ to drive and introduce new ideas and solutions. Ideal Candidate: • Must have a minimum of 3yrs + experience as luxury Store Director / Multi-site Manager of fine watches & jewellery / fashion or lifestyle stores, where service, clientelling, selling and relationship building are paramount, • A passion for Fine Watches & Fine Jewellery, • Brand ambassador and host, • Drive and ambition to supersede all targets, • Must have gravatas, poise and presence on the sales floor,, • Confident to lead events and board meetings, • Must be able to prove commercial management success in current role – able to analyse reports and budgets to ensure profitability, • A relationship builder, • Experienced at managing a team of 10+ people, • Passionate about training, developing, and motivating others to success., • A confident leader, positive influencer, with a can-do attitude, • Must be articulate and have excellent communication skills in both written and spoken English, • Additional languages are desirable but not essential., • Smart and well-groomed in appearance Additional to salary is: There will be a 40% bonus, Commission, Private Health with wellbeing, pension, etc….. Please register your interest by emailing your CV to cv@otbrecruitment.com or call direct 07815939515/ 020 7169 3000 Only successful candidates will be contacted. Please only apply if you have ‘The Right to Work’ in the UK

GROUP HEAD OF SALES - EUROPE LOCATION: London (with regular travel to the rest of Europe) REPORTS TO: Group Sales Director RESPONSIBLE FOR: Regional Manager DACH (Germany, Austria, Switzerland) and The Lakes Distillery Brand Ambassador - Europe. COMMUNICATORS: Group CEO, Group Head of Sales– Asia and Middle East, Group Finance Director, Head Winemaker, UK Sales Team and Group Marketing Heads of Department. MAIN PURPOSE: This role will be responsible for the overall international sales strategy in Europe. With strong experience in luxury global wine and spirits distribution, and a specific focus towards the On-Trade and building key relationships, this key position aims to maximise the international sales performance. This role will be responsible for leadership of the International Sales Team in Europe. This role has ownership and accountability for building and establishing new business development strategies, distributors and increasing The Nyetimber Group brand awareness on key listing in the ultra-premium On and Off Trade channels across Europe. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of English Sparkling Wine and more. To be a pioneer means ‘to not follow’ and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond wine making, it extends to every touch point of the brand. At every possible opportunity Nyetimber should difference itself with faultless and high-quality execution and service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: • Develop and lead the commercial strategy across Europe for both Nyetimber and The Lakes Distillery., • Define and implement long-term sales and distribution plans in partnership with the Group CEO and Group Sales Director., • Deliver sustainable commercial growth across European markets, distributors, product categories, and channels, supported by clear KPI frameworks., • Drive commercial performance while protecting luxury brand equity, pricing integrity, and premium market positioning., • Lead, develop, and inspire the European Sales team across all channels, including On-Trade, Off-Trade, and B2B., • Deliver ambitious business growth objectives aligned to the wider Nyetimber Group international strategy., • Secure and grow prestigious On-Trade and Off-Trade listings in partnership with distributors and key stakeholders., • Identify and develop new business opportunities across priority European markets and channels., • Evaluate new commercial opportunities to ensure strategic alignment, long-term value creation, and effective use of resources., • Partner closely with Marketing teams and distributors to deliver best-in-class brand activation and market plans across Europe., • Manage the European sales budget effectively, ensuring strong financial control and commercial accountability., • Review sales performance regularly with Finance across product categories and markets, identifying opportunities for growth and optimisation., • Provide strategic commercial insight to support wider business planning and international growth strategy., • Monitor competitor activity, market trends, and industry developments across Europe, making recommendations to support continued growth and brand positioning., • Responsible for developing the Travel Retail strategies worldwide. SKILLS AND EXPERIENCE: • Proven leadership experience managing and developing high-performing commercial teams., • Proven track record of developing and executing successful international sales and distribution strategies., • Experience within champagne, sparkling wine, or premium spirits categories is a must., • Significant senior commercial experience within the luxury wines and spirits industry is essential., • Strong understanding of luxury brand positioning, premium route-to-market strategy, and prestige pricing management., • Demonstrated success in driving brand awareness, commercial growth, and strategic market expansion across Europe., • Proven experience managing distributor networks and developing new business opportunities within international markets., • Strong network of premium On-Trade, Off-Trade, and distributor relationships across Europe., • Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels., • Strong negotiation and relationship management capabilities within high-profile commercial environments., • Commercially astute with strong financial and analytical capability., • Strategic thinker with the agility to respond to changing market opportunities., • Resilient, entrepreneurial, and highly effective operating within an international luxury business environment., • Extensive experience building and growing luxury brands across European markets., • Additional language skills would be advantageous., • Wine and/or spirits qualifications desirable., • Proven track record in sales execution and new business development within an international distribution platform., • Network of high-quality international trade connections specific to countries of responsibility.

Job Description Title: Store Manager Location: Central London Reports To: Retail Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) t satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Description Title: Assistant Store Manager Location: Heathrow Reports To: Store Manager Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Assistant Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Assistant Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

STORE MANAGER – MENSWEAR TAILORING London city Salary up to £40,000 + Bonus Full-Time, 40 Hours – Permanent About the Brand: A distinguished British heritage brand, renowned for its exceptional craftsmanship, timeless style, and dedication to quality. Established in the early 20th century, this company has become a leader in premium menswear and womenswear, specialising in expertly tailored shirts, formalwear, and refined accessories. The Role: We are seeking a commercially driven, customer-focused Store Manager to deliver operational excellence and drive performance at our London location Key Responsibilities: • Run of the store, ensuring KPIs and sales targets are achieved, • Deliver exceptional customer service, leading by example and fostering a client-focused culture, • Assist in training, coaching, and motivating the team to ensure high levels of performance and engagement, • Maintain visual merchandising standards in line with brand guidelines, • Manage stock levels, deliveries, and inventory processes, • Handle customer feedback and resolve any issues promptly and professionally, • Ensure all health, safety, and operational procedures are followed consistently Profile & Experience: • Minimum 2 years of experience in an assistant management or Store manager role within premium/luxury retail, ideally menswear, • Proven track record of driving sales and supporting commercial success, • Strong leadership and people management skills, • Excellent communication and interpersonal abilities, • Highly organised with strong attention to detail, • Confident using Microsoft Office and retail POS systems, • A genuine passion for fashion and tailoring Benefits: • Competitive salary with a performance-based bonus, • Generous staff discount, • Career development and progression opportunities, • Ongoing training and brand immersion, • Dynamic and supportive working environment About 360 Talent: 360 Talent is a high-end retail recruitment firm, connecting top-tier candidates with leading fashion, beauty, and lifestyle brands worldwide. Explore our latest opportunities and industry insights on our website, and connect with us on LinkedIn, Facebook, Instagram & TikTok!