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About Duncan & Todd Duncan and Todd are the leading sight and hearing care specialists in Scotland. In operation for over 50 years, the Group encompasses over 40 retail branches, a multi-million pound ophthalmic lens manufacturing laboratory, and a corporate eyecare provision. The group is committed to providing the very best of care and service to its communities. Our aim since day one has always been to provide accessible, professional, quality eye and hearing care to local communities – irrespective of whether you live in a city or rural location, and with 43 practices across Scotland there will be one near you. About the role We are looking for a Head of Customer Experience who will work closely with the Marketing team and be tasked with building a customer centric culture, ensuring that every interaction with the company contributes to a positive and profitable relationship. You will focus on understanding customer’s needs, gathering feedback and identifying strategies to optimise their experience. The role reports into the Chief Commercial Officer. Key responsibilities • Create a customer journey that is consistent and aligned across the business and leads to higher customer satisfaction and increased profitability., • Develop and create the customer experience standards and ways of working that are then rolled out across the business., • Responsibility for creation of training and coaching content for delivery of these standards across the group and ensuring controls are in place to ensure adherence to the standards, identifying areas of improvement., • Champion the customers voice, working to improve satisfaction, loyalty and retention while reducing the churn and generating new customers across the group., • Work with other teams to drive cross functional collaboration (marketing, sales & product) to ensure a consistent and positive customer experience in unison with clinical excellence., • Utilise customer insights, personas, and feedback to understand expectations, identifying and championing continuous improvement opportunities., • Use data and analytics to make informed decisions about creating and improving the customer experience. You are likely to be already working in a Head of Customer Experience or CX Manager role in either a retail or clinical retail setting. You will have strong CRM experience and a good track record of working with multiple teams across a business. Sector experience is not essential. This is an exciting time to join D&T as we go through huge growth and transition, and you will have the opportunity to really make an impact and be part of our journey. You will spend time in the field, travelling across our national branch network. Location is flexible, with at least 1 day a week required in our Aberdeen HQ.

Collect, analyze, and report on content marketing success via standard content marketing KPIs using web analytics tools, marketing automation platforms, social media management tools, content marketing software, and business intelligence platforms to inform and optimize ongoing efforts. Collaborate

A fast-growing online marketplace, recently valued at $100M, is seeking a Marketing Analytics Lead to lead their marketing analytics function and drive the optimisation of cross-channel campaigns. You will be the go-to person within the business for all things marketing analytics, offering you great

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

They are seeking a Marketing Analytics Lead to lead the marketing analytics function and drive the optimisation of cross-channel campaigns. You will be the go-to person within the business for all things marketing analytics, with autonomy to shape the role and help grow the function. As the Marketin

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

We are seeking an energetic, enthusiastic, and determined individual with proven experience in using workforce planning tools, preferably Verint, to create and manage resource plans that align with demand forecasts.Additionally, experience in workload forecasting is essential, along with a backgroun

Care and Support - Dee View Court Care Home.Located in the heart of Aberdeen, Dee View Court is a 43-bed specialist care home providing expert neurorehabilitation and long-term care for adults with complex needs.Our dedicated team delivers personalised care plans in a supportive, homely environment

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Care and Support - Woodlands Care Home.Our care home, nestled in the tranquil Craigiebuckler area of Aberdeen, offers distinguished care services tailored to a variety of needs, including Residential, Nursing, Dementia, Respite, and Palliative care.With a capacity for 81 residents, we provide a sere

A £500 'Golden Hello' Welcome Bonus is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, p

Care and Support - Dee View Court Care Home.Located in Aberdeen, Dee View Court is a 43-bed specialist care home providing expert neurorehabilitation and long-term care for adults with complex needs.Our highly skilled team delivers compassionate, person-led support in a calm, homely environment, whe

Citrix Product Marketing Manager. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. Collaborate with sales

Care and Support - Trinity House Care Home.At Trinity House, we provide exceptional Residential, Nursing, Respite, and Dementia care for up to 55 residents in a modern, purpose-built home designed for comfort and dignity.Every detail of our home reflects our commitment to creating a welcoming, suppo

Develop and execute marketing campaigns to achieve revenue targets; analyse ROI and communicate results to the commercial team. Plan and manage successful product launches in line with product-specific marketing plans. Work closely with suppliers, HQ, and internal teams to maintain up-to-date produc

I am working with a company who's mission is to provide tech for good through their innovative wellness platform.Size of org: Under Roughly 1000.Worked in a regulated environment.Proven experience as a Business Analyst delivering IT-enabled change.Strong skills in process mapping, workflow analysis,

Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention. Measure and report against KPI's on the effectiveness of product marketing initiatives. Bachelor's degree in Marketing, Business, or related field (MBA a plus).

REF: SR6 Rehabilitation Support Worker PorthcawlContract:PermanentLocation:PorthcawlHours per week:24.Full and Part time hours to be discussed at interview)Working pattern:12-hour shifts (Expectation to cover Days, Nights and Weekends)Pay per hour:Day(7.Bank holiday = £29Additional Pay =.

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available

Marketing Manager (Sustainable Energy)Swansea£30,000-£40,000 + Training + ProgressionAre you a Marketing Manager with a background in working in the Energy sector looking to really progress your career and spearhead a brand new marketing team for a company that has ambitious plans to become a real

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until youre hired.Flexible finan

Marketing RevOps Manager & Data Manager Remote/Scotland Salary up to £60,000 A great opportunity to join one of the leading Enterprise Service Management vendors and lead a key team in an environment that lives and breathes service management excellence.

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available

Marketing Account ManagerLocation: Feering, EssexJob Type:Hybrid, 3 days in office, 2 days at home(first 3 months training, every day in office)Salary:£35,000 - £40,000Are you a client-focused professional with a passion for delivering exceptional digital and creative projects? Were looking for an

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available

Key Purpose of RoleAs an experienced Marketing Executive Lead your responsibilities will include execution of creative and engaging marketing campaigns, planning marketing events and product launches, developing an online presence and content writing for websites and campaigns.

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available

Reference 111396 Specialist Support Worker Abbey Foregate, Shrewsbury £24706.About the role We are currently looking to recruit a Specialist Mental Health Support Worker based at our supported living rehabilitation service in Shropshire.The role will be based in Shrewsbury to provide rehabilitation

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available

We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living service in Barrow, Cumbria.We would love to hear from people who have the genuine passion and drive to want to make a positive difference in people's lives who have

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until youre hired.Flexible finan

A2B Social Care have a superb opportunity for a dedicated and experiencedSenior Support Workerto join the team in a small, nurturing 4 bed residential childrens home for young people with Emotional and Behavioural Difficulties (EBD) in MelkshamAbout the role:The successful candidate will work alongs

Trainee Business Analyst Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until youre hired.Flexible finan

Communication Support Worker £20,947 - £22,577 per annum (equivalent to a full year salary of £24,107 - £25,983 per annum)Full time - Term time onlyCambridgeMeridian Business Support is currently recruiting for a Communication Support Workerto work in a Cambridge based college.About the role:Are

Collaborate with analytics, data engineering, and communications teams to integrate press and media data with internal datasets. Bachelor’s degree in Communications, Journalism, Political Science, Marketing, Economics, Data Science, or similar. Familiarity with analytics around.

Ref: OC5) Female Support Worker - CarmarthenshirePermanent Location: St Clears Southwest CarmarthenshireWorking pattern: 16 hours weekly (Typical shifts Monday, Wednesday and Friday and either Saturday or Sunday)Some flexibility is required to accommodate our clients needs and activities, particula

Contract Data Analyst | Up to £350 Outside IR35 | Fully Remote (UK) | 3 months (rolling).We’re looking for a Contract Data Analyst to join our rapidly expanding health tech customer.As a Contract Data Analyst, you will be helping transform data into clear insights and smarter decisions.You’ll d

We do not accept CV's, to apply for this post please follow the apply link provided to complete an application form or direct link to the external organisation.Any CV's submitted on Total Jobs will not be considered.This is a great opportunity to become a Community-based Residential Support Worker a

Contribute to the successful delivery of clients' digital and data initiatives, ensuring.Participate in technical working groups and design forums, providing expertise and.Lead technical design for REC Change Proposals and define impacts on market.Working with the Design Authority, conduct analysis,

Residential Childcare Support WorkerLocation: Capernwray, Carnforth Contract: Full time, permanentHours: 40 hours per weekSalary: Basic salary of £25,563.We are looking for dynamic and inspirational Residential Childcare Support Worker to join our already established Residential Team at Bayview.You

We are looking for a Data Scientist to develop and maintain high-quality data pipelines and analytics to support the training, evaluation, and validation of AI solutions.

Transform Lives as a Children's Residential Support Worker What if your job could change someone's life? That's exactly what you'll do as a Residential Support Worker at Wilderness Way.Whether you're bringing experience or looking for a brand-new challenge, this is your chance to make a real impact

Data & Analytics Understanding:. While you won’t be hands-on building solutions, you should have a strong understanding of how data platforms, analytics, and AI/ML capabilities drive business value.

Housing First Recovery Worker Working across Bournemouth, Poole, and Christchurch£12.Shifts can be a mixture of early and lates between the hours of 7am-8pm.One of our clients are looking for experienced Housing First Workers.This will be for their new service opening in June, so this is an excitin

Emirati Arabic language skills are ESSENTIAL for this role **.PoCs and into real-world production.This is not “just another chatbot role", you’ll architect frameworks, deploy systems at scale, and guide clients through the complexities of next-generation AI adoption.The ideal candidate will unit

REF: MWL19) Female Support Worker - Haverfordwest (Exemption is claimed under the Equality Act 2010 Part 1 Schedule 9)Contract: PermanentLocation: HaverfordwestHours per week: 25 Hours per week averageWorking Pattern: To be discussed in interview -one shift every 4th dayTermtime shifts 3pm to 9am /

Associate Director, AI Data Scientist.AI/ML/GenAI solutions that will transform clinical trial execution and digital healthcare.This is a highly visible, strategic role with the opportunity to impact patient recruitment, real-world data generation, and next-generation digital tools across global R&D

Empower Children's Lives, One Shift at a Time! Looking for a role that's as flexible as you are? At Wilderness Way, we're on the lookout for passionate individuals to join our team as on a bank basis.If you're ready to make a difference in the lives of children and young people, we want to hear from