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SUMMARY: The E-Commerce Customer Support Specialist plays a pivotal role in ensuring a seamless, customer-first digital experience. This position is focused on providing advanced online customer service, resolving escalated issues, and supporting the accuracy and effectiveness of our e-commerce operations. In addition to customer interaction, this role is responsible for product merchandising activities to maintain accurate, complete, and optimized product information across the website. This position is ideal for an experienced professional who thrives at the intersection of customer service, digital platforms, and product data management, with the ability to improve both customer satisfaction and online sales performance. EDUCATION & EXPERIENCE: • BA/BS degree in Business, Marketing, Communications, or related field (or equivalent experience)., • 1-3 years of experience in online customer service, e-commerce operations, or digital product management., • Familiarity with CRM platforms (Microsoft Dynamics, NetSuite, Salesforce, or similar) and ERP systems., • Experience with marketing automation tools (HubSpot or equivalent)., • Proficiency in web content management systems and product merchandising., • Experience with web analytics tools (Google Analytics, GA4, or equivalent). KEY COMPETENCIES: • Customer Excellence: Skilled in managing escalated service issues, delivering fast, professional, and empathetic resolutions., • Product Merchandising Expertise: Ability to maintain product accuracy, enrich product content, and ensure complete information is visible to customers., • Digital Fluency: Proficient with ERP, CRM, chat portals, and e-commerce CMS systems., • Analytical Thinking: Use data to identify service bottlenecks, product information gaps, and areas for improvement., • Cross-Functional Collaboration: Work closely with Marketing, IT, Product, and Operations to optimize both customer support and product content., • Communication: Clear, professional written and verbal communication tailored for customer-facing and internal audiences., • Adaptability: Comfortable handling shifting priorities and managing high-demand periods in digital operations. ESSENTIAL RESPONSIBILITIES: • Serve as a senior escalation point for complex customer service issues across online channels (chat, email, portal)., • Manage inquiries related to orders, account issues, product availability, and service support., • Oversee web chat portal operations to ensure consistent, high-quality engagement with online customers., • Partner with Marketing and IT to identify and implement website and service functionality improvements., • Support customer retention through service excellence, proactive resolution of issues, and ensuring an easy online experience., • Perform product merchandising tasks:, • Audit product listings for accuracy, completeness, and compliance with standards., • Enrich product content with specifications, descriptions, images, and documentation., • Ensure products are searchable, properly categorized, and optimized for user experience., • Develop and maintain reporting dashboards on customer service metrics and product data accuracy., • Provide insights on recurring service and product information issues to guide long-term improvements.

About Us Mitchell & Stones act as an outsourced marketing department for organisations across the UK and Europe. Our clients trust us to consult and strategise on all areas of their marketing activity, and using our in-house team and trusted partners, we execute those strategies to help our clients meet their goals and grow. We’re not your standard digital agency. We’re changing the way companies work with external partners by offering a comprehensive, embedded marketing solution. Our clients see us as an extension of their team — a trusted advisor and delivery partner — and we love flexing our creative and strategic muscles to drive powerful, long-term results. Our Culture At Mitchell & Stones, you’ll find a team that thrives on collaboration, creativity, and continuous improvement. We believe in curiosity and courage — asking the hard questions, trying new things, and always striving to be better. We don’t settle for “how it’s always been done.” We celebrate initiative, support each other’s growth, and see every challenge as an opportunity. The Ideal Candidate We’re looking for an experienced, proactive and client-focused Senior Account Manager with a strong digital marketing background and exceptional relationship management skills. You’ll have experience leading client accounts, managing teams, and overseeing a range of digital services including paid media, content, SEO, social and creative production. You’ll be a confident communicator, capable of owning client conversations, leading performance reviews, and guiding strategic direction. Most importantly, you’ll care deeply about your clients’ success and understand the value of consistency, quality and innovation in service delivery. On a personal level, you’ll be organised, commercially minded, emotionally intelligent and passionate about marketing. You’ll be eager to lead, support and inspire those around you while maintaining high standards and a solutions-first attitude. How We Work We operate a hybrid working model. This allows you to split your working week between the office and working remotely, depending on your preferences and workload. The Role As a Senior Account Manager at Mitchell & Stones, you’ll lead the charge in managing a portfolio of client relationships and overseeing the delivery of high-impact digital marketing strategies. You’ll serve as the primary point of contact for your clients, working closely with them to understand their goals, build trust, and ensure satisfaction. You’ll be responsible for creating and executing marketing plans, guiding your delivery team, and using in-house specialist resources — including PPC, SEO, creative and design — to bring campaigns to life. In this role, you’ll manage a team of 2-3 Digital Marketing Assistants, delegating tasks and ensuring everything runs smoothly. You’ll also oversee timelines, budgets and team output, ensuring campaigns are delivered efficiently and effectively. From briefing creatives to refining strategies based on performance data, this is a varied and impactful role that blends leadership, delivery and strategic oversight. Key Responsibilities • Serve as the lead contact for an assigned portfolio of clients, ensuring satisfaction, retention and growth., • Develop a deep understanding of each client’s brand, goals and performance metrics., • Present strategic plans and campaign performance reports to clients, positioning Mitchell & Stones as a trusted advisor., • Regularly report on key client account performance to the Director and seek strategic guidance where required., • Manage and support a delivery pod consisting of 2-3 Digital Marketing Assistants., • Set clear expectations, delegate tasks, and ensure high standards of delivery across all client work., • Collaborate with in-house PPC experts, SEO consultants, creatives and designers to deliver integrated marketing campaigns., • Brief, coordinate and quality-check the work of specialist resources to align with the client’s strategic direction., • Lead the planning and execution of multi-channel campaigns (organic and paid), managing timelines, budgets and results., • Analyse and report on key digital metrics using tools such as Google Analytics, Meta Ads Manager and SEO tools., • Make data-driven decisions to optimise campaigns and ensure continual improvement., • Contribute to strategic planning, aligning client goals with broader agency priorities., • Support a culture of high performance, continuous improvement and collaboration within your team. Bonus Points • Experience with tools such as Google Analytics, ahrefs, Asana, Meta Business Suite or similar., • Relevant marketing certifications (e.g. Google Ads, HubSpot, CIM)., • An understanding of creative project workflows and briefing best practices. Benefits • Opportunity to develop your skills and progress, • Training and up-skilling provided, • Flexible working hours, • 26 days holiday, • 2 personal days per year, • Hybrid Working Model, • Play a crucial role in a small but rapidly growing agency, • Generous Christmas Closing period Base salary negotiable based on experience

Are you ready to make your mark in the world of elite global sport? We are passionate about delivering one of the world’s greatest sports and entertainment spectacles, leaving a positive legacy wherever we operate. Innovation has always been at the heart of what we do. Decades on, the sport remains a pioneer, developing technologies that have made a significant impact beyond the track. Everything you see on screen or at a live event is made possible by our passionate and dedicated people. Whether it’s engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications, there is always a talented team working to maximise the potential of the sport. Role Overview We are recruiting for a Customer Data Product Manager to join our IT team. Reporting into the Head of Customer Data Operations, this role is centred on data engineering, product ownership, and partner code review. Main Duties and Responsibilities Product Roadmap Ownership Own and sequence the roadmap for customer data products, prioritising initiatives that maximise business value and accelerate data maturity. Partner Management Orchestrate delivery across engineering, data science, and third-party vendors to meet deadlines and quality standards. Data Foundations Oversee ingestion pipelines and transformation tooling within a cloud environment, ensuring reliability, scalability, and compliance across object storage and data warehouse platforms. Enablement Make data accessible and actionable for Insights, Marketing, and Commercial teams through dashboards, APIs, and curated datasets. Business Engagement Work directly with Marketing and Commercial stakeholders to capture needs, shape requirements, and prioritise features. Value Measurement Define and track metrics for engagement success, commercial uplift, and operational efficiency. Publish regular impact reviews to demonstrate value. Intelligent Automation Identify and deliver automation opportunities that reduce cycle times and increase productivity across data workflows. Governance & Risk Management Enforce standards for privacy, security, and ethical AI use across all data products. What Does Success Look Like in This Role? Speed Weeks, not months, from idea to measurable impact. Quality Reliable, observable data products with robust rollback and monitoring processes. Value Clear, attributable gains in engagement, revenue, or cost efficiency. Trust & Compliance No compromise on data privacy, regulatory compliance, or brand reputation. What Are We Looking For? Experience Essential: • Proven experience as a Product Manager or Data Product Owner within analytics, data platforms, or customer data domains, • Hands-on familiarity with cloud data platforms and orchestration tools, • Strong understanding of data modelling, identity resolution, and activation use cases, • Ability to translate business needs into technical requirements and prioritise effectively, • Comfort with metrics, experimentation, and ROI-driven storytelling In this role, it is essential that you are: • A self-starter with ambition, drive, and creativity, • Passionate about people and data, • Able to translate technical concepts into clear, accessible language, • Highly articulate, both written and verbal, • Comfortable operating at all levels of the organisation

A fintech unicorn is seeking a Senior Marketing Analyst to lead the analytical strategy for its multi-product consumer app. This role requires expertise in data analytics, funnel optimization, and collaboration with product teams to enhance acquisition efficiency and market growth.

Contribute to team processes by occasionally leading portions of meetings or sharing improvements to analytics workflows. At least 3 years of experience in a similar data analytics engineering or BI development role. Work closely with data analysts and other analytics engineers to ensure consistency

London, England, United Kingdom (Hybrid).We are a leading global market and social research company, enabling organisations to make smarter, bolder, and faster decisions.Are you a passionate qualitative researcher looking for an exciting opportunity to work with top-tier clients in the FMCG industry

In this role, you will manage the full recruitment lifecycle, focusing on front-end marketing data and analytics roles. The ideal candidate has over 4 years of agency experience in recruitment, a strong understanding of marketing analytics, and a history of building robust client partnerships. A glo

A leading pet travel solution based in the United Kingdom is seeking a Senior Marketing Analyst to enhance marketing effectiveness. The ideal candidate will have significant marketing analytical experience, a strong understanding of paid media, and the ability to communicate insights clearly.

A leading gaming company in the UK is seeking a Senior Marketing Analyst for a 12-14 month maternity cover. This role focuses on delivering impactful insights and guiding marketing decisions through data analysis, covering player acquisition, engagement, and retention strategies. The ideal candidate

A global travel technology company is seeking an Advanced Data Insights Analyst III to improve marketing analytics operations. The ideal candidate will have extensive experience in R, Python, or SQL, and a strong understanding of marketing analytics techniques.

The ideal candidate will have over 8 years of experience in client management and data analytics, acting as a trusted advisor to C-suite executives. Expertise in Marketing Mix Modeling and econometrics is essential. A global marketing effectiveness consultancy is seeking a Senior Client Success Dire

A global market leader is seeking a Senior Marketing Effectiveness Manager to own and evolve marketing effectiveness frameworks across multiple channels. Ideal candidates will have strong experience in marketing effectiveness and analytics, along with proficiency in BI tools and Excel. This high-imp

You will shape marketing measurement for a multi‑million‑pound budget and lead end‑to‑end analytics across MMM, attribution, and incrementality. Their UK analytics function is well‑established, highly collaborative, and works closely with marketing, product, finance, and senior leadership

A global analytics firm in Greater London seeks a Marketing Science Analyst to collect data, analyze consumer behavior, and develop statistical models. Join us in shaping the future of analytics.

You'll lead a marketing analytics team, provide actionable insights, and apply advanced analytics techniques. Ideal candidates have 5+ years in marketing analytics, strong SQL and Python skills, and experience with digital marketing channels. A leading digital entertainment company seeks a Lead Mark

A global beauty company is seeking a Digital Marketing Apprentice to manage website updates and digital strategy. This role involves maintaining and analyzing brand presence online through SEO practices, analytics reporting, and collaboration with various teams.

A marketing consultancy is seeking a part-time Marketing Specialist to develop and manage digital marketing campaigns remotely. The ideal candidate will have professional experience in digital marketing, strong analytical skills, and the ability to create effective content strategies.

A leading executive search firm is seeking a Head of Marketing to enhance their marketing performance analysis. The successful candidate will design and implement a comprehensive analytics framework, ensuring effective monitoring of marketing strategies. Requirements include a strong background in d

A prominent IT services company based in the UK is seeking a Sales & Marketing Operations Manager to enhance sales efficiency and support the Sales Director.

A leading global research firm in London is seeking a Senior Research Executive to enhance campaign development by delivering impactful insights through quantitative research and effective project management.Candidates should possess solid experience in client interactions and data analysis, with a

A high-growth consumer technology firm based in London is seeking a Customer Analytics lead to shape marketing measurement and lead analytics across their £20 million budget. Ideal candidates will have strong marketing analytics experience and expertise in MMM and attribution.

You’ll work closely with the Head of Digital Marketing & Trading and the Digital Marketing Analytics Manager to build a culture where data shapes decisions. Work closely with digital marketing, analytics, and wider business teams. Degree in marketing, analytics, business, or a numerical field.

A global cryptocurrency platform is seeking a Head of Marketing Intelligence to spearhead the marketing measurement and analytics strategy. This senior leadership role demands a proven operator with expertise in analytics, data science, and a strong grasp of marketing concepts. You will manage a hig

A fast-growing tech company is seeking a Senior Data Analytics Manager to lead and shape marketing measurement efforts across 300+ markets. This role involves overseeing a team of Senior Analysts to drive data-driven decision-making for impactful marketing strategies. The ideal candidate will have a

A leading fashion retailer in the West Midlands is seeking a Deputy Store Manager to join its flagship store.This role involves driving exceptional customer service, maximizing sales opportunities, and managing daily team operations.The ideal candidate will have a successful track record in retail m

A leading fintech company in Greater London is seeking an experienced Senior Data Scientist to drive marketing and growth analytics across its multi-product app. Ideal candidates will have 3+ years of experience in analytics, proficiency in SQL, and be skilled in data modeling and experimentation.

We are a leading global market and social research company, enabling organisations to make smarter, bolder, and faster decisions.Are you a commercially-minded solicitor ready to join a market research leader? Do you want to advise senior stakeholders, draft and negotiate client and supplier contract

A leading media organization is seeking a Senior Technical Analyst to join its Marketing & Reader Revenue team. The candidate will develop analytics workflows using SQL and Python, ensure data quality, and communicate insights effectively to support revenue growth.

A global lifestyle brand is seeking a Data Engineer to build and maintain a marketing database that supports scalable analytics and personalized consumer experiences.

Ideal candidates will have extensive experience in marketing analytics, proficiency in Python and SQL, and the ability to communicate complex analyses to various stakeholders. A rapidly growing online marketplace is seeking a Staff Data Scientist to join their Marketing Analytics team. This role foc

A leading marketing solutions agency in London is seeking a Director of Effectiveness to provide consulting services on marketing effectiveness and measurement frameworks. The ideal candidate will have extensive experience in marketing consulting and a strong background in data analysis. Join a dyna

The Global Marketing Web Analytics & Testing Analyst works in the office and assists with the department's web data, reporting, analytics, and data project oversight. Running statistical analytics and predictive models to identify new areas to optimize or target; work closely with marketing manageme

The ideal candidate will possess strong analytical skills, be proficient in SQL, and have hands-on experience with marketing analytics tools. A leading insurance company located in the UK is seeking a Senior Manager, Marketing Analytics to drive data analysis and provide strategic insights to fuel g

Product Marketing at Skin Analytics sits at the heart of our growth strategy. Reporting to the Head of Marketing, youll work closely with a number of functions including commercial (business development, account management and marketing), product, clinical and operations. Youll present ideas and

A global financial information leader is seeking a Marketing Data and Analytics Specialist in London. The ideal candidate will have over 3 years of experience in marketing data analysis, with strong skills in Power BI and the utilization of various marketing tools like Marketo, HubSpot, and Salesfor

A leading UK company seeks a data-focused professional in London to enhance digital marketing insights.

Marketing Analytics / Marketing Ops / RevOps. Knowledge of GDPR / marketing data compliance. If you love turning marketing data into.

We are looking for a senior individual contributor to lead advanced marketing analytics, signal infrastructure, and performance measurement across our platform. Develop analytics that explain drivers of performance, not just outcomes, enabling faster optimization and learning. Operate within a platf

A leading technology company is offering a 15-month apprenticeship in the United Kingdom, focusing on data-driven marketing in a sales or marketing team.

A leading marketing analytics firm in Greater London is seeking a Business Director to lead impactful marketing effectiveness projects. The ideal candidate will have strong analytical skills, experience in marketing analytics, and the ability to influence senior stakeholders. This role involves shap

A fast-growing fintech company in London is seeking an Interim Marketing Consultant to take ownership of core marketing functions. This hybrid role involves managing performance marketing, analytics, and agency relationships while driving measurable growth. The ideal candidate has a strong backgroun

We’re hiring a Business Director with deep Marketing Mix Modelling (MMM) expertise to lead high-impact analytics workstreams across multiple categories and top European markets. DATAHEAD is partnering exclusively with a global marketing consultancy, driving media investment strategy across Europe

A leading motor retailer in Gateshead is looking for a Web Marketing Analyst to lead Google Analytics reporting and develop web dashboards that align with business objectives.

The program offers rotations in Digital Marketing, Product, and Analytics, providing insight into various roles and responsibilities.

A leading credit ratings agency is seeking a Senior Marketing Associate with expertise in Adobe Analytics and Customer Journey Analytics. This role involves generating actionable insights, improving marketing performance, and collaborating with cross-functional teams.

A leading food waste reduction company in London seeks a Manager of Marketing Strategy to act as a strategic partner to the VP.

Oversee our marketing and GTM tech stack, including HubSpot, analytics tools, audience platforms, and integrations. Global marketing operations experience. HubSpot and/or Google Analytics certifications.

We have an exciting opportunity for an analytical marketeer looking to develop a career in marketing data analytics and insight to join our marketing team as a Digital Marketing Analytics Executive. Digital MarketingAnalytics Executive. Create, maintain, and refine marketing channel and website perf