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ABOUT US Oceania Cruises is the world’s leading culinary and destination focused cruise line. The seven small, luxurious ships carry a maximum of 1,238 guests and feature the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly curated travel experiences aboard the designer-inspired, small ships call on more than 450 marquee and boutique ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, the Panama Canal, Tahiti and the South Pacific in addition to the epic 180-day Around the World Voyages. There is also a second 1,200-guest Allura Class ship on order for delivery in 2025. With headquarters in Miami, Oceania Cruises is owned by Norwegian Cruise Line Holdings Ltd., a diversified cruise operator of leading global cruise brands which include Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. By being part of NCLH, our competitive benefits packages offer you and your family the opportunity to stay healthy and thrive both personally and professionally. BENEFITS • Free car parking nearby, • Pension Scheme, • Private Medical, • Development Opportunities, partnered with LinkedIn & Dale Carnegie, • Management Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days holiday + 8 Bank Holidays, • Local Bus Discounts ROLE LOCATION This role will be based in our office in Southampton with Mondays and Fridays working from home. BASIC PURPOSE The Guest Services Manager will be responsible for leading and efficiently running of all aspects of Guest Services department for the UK / DACH / CEMEA regions, including but not limited to making new and servicing existing reservations; accuracy of visa and documentation delivery; review of cancelled bookings and sign off of relevant refunds. Responsible for monitoring, managing, and motivating the EMEA Direct Inbound teams, ensuring all the team’s targets are reached, while maintaining company standards as it relates to both sales conversion and direct guest satisfaction and department’s expectations, ensuring operational deadlines and quality targets are adhered to and agreed service standards are maintained, through the delivery of exceptional customer service. Working closely with the Guest Services Director and Guest Services Supervisor to ensure that the team are delivering the highest standard of service to our luxury client base. In addition, offering vital support to the Guest Services Director and supporting the management team and all other departments as and when required with HR, IT and reservation procedures and escalations. POSITION RESPONSIBILITIES • Lead and manage a Guest Services team responsible for all aspects relating to guests’ reservations To provide assertive and clear management that will inspire and motivate team members to work together to achieve sales targets and service standards., • Support Guest Services Director in maximizing growth of inbound direct business, ensuring appropriate & relevant lead capture., • Manage continuity within the team considering all internal and external influences on performance to ensure that Customer Service is always delivered within agreed service standards., • Identify and implement department efficiencies., • Offer daily support, providing a fast and efficient response to all requests for information and to the resolving of issues for both Trade and direct reservations., • Plan and implement enhanced support and cover to the EMEA GS / Special Services & Inbound teams (including Rota & Holidays)., • Manage the call management system., • Regular review of quotes and booking process for quality assurance., • Responsible for all GS policy and process changes locally (communication / training and roll out)., • Act as Liaison with international offices for system updates (testing and providing feedback) to ensure compliance., • Provide support in emergency situations as they occur in a calm and organized manner and ensuring that communication to all stakeholders is frequent and up to date., • Develop & Plan training and coaching to team members to ensure brand, product, policy and process and promotion knowledge is updated regularly., • You will build and maintain relationships with all Direct Guests., • To proactively secure bookings and to maximize all sales opportunities and work with team leaders to empower and motivate to build a selling and service philosophy., • Manage & prepare reports for sign of by Director (including payroll, incentive, Commission and Ad hoc)., • Ensure call monitoring programme is adhered to and monitor daily, weekly, and monthly performance results to ensure that all policies, metrics, procedures and schedules are being maintained (Including call and email review / Monitoring)., • Maintaining a good working relationship with other team members, guiding, advising, and helping others where appropriate to enhance service levels., • Drive improvements in overall Sales and service levels, analyze responses and phone calls provide coaching and feedback to strive for Closures at first contact., • Provide performance, call & email statistics for Management., • Establishing and setting department KPI’s & SLA's together with the Guest Services Director for team members tasks and effectively manage and motivate staff to achieve. identify needs/coach/educate/evaluate)., • Manage and measure individual and team productivity with a goal to be number one in the Cruise Industry Ensure Team meet the standard service levels and the Key Performance Indicators., • Approve and apply all Escalated discounts / vouchers and manual adjustments., • Ensure existing staff are kept updated on new products, policies & procedures etc., through delivery of briefings and update sessions., • Conducting monthly one to ones and annual appraisals of staff to ensure team development., • Responsible for maintaining thorough knowledge of OCI product, policies, and procedures for the department., • Manage staffing hours for payroll purposes and prepare overtime sheet for payroll & sign off by Director., • To assist other departments within our UK and US offices as well as our Ships, including Accounts, Air Operations, Guest Relations, Sales Team, HR, Revenue Management, Pre/Post hotels in relation to booking escalations., • Provide leadership team with regular feedback and identify trends and opportunities for improvement where necessary., • Point of escalation for Supervisor, for calls from agents and guests, liaising with relevant departments to ensure efficient resolve., • Participate, and assist where required in consumer events, exhibitions, and ship visits., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • Other responsibilities as assigned by Director of guest Services or senior management. EDUCATION • Degree level educated., • Recognized qualification in Travel & Tourism / Hospitality (desirable), • Second language (ideally French, German, Spanish) not mandatory but advantageous EXPERIENCE • Minimum 3+ years Management experience ideally within a contact center, • Ideally at least 2-3 years’ Travel Experience within a luxury brand, • Sales experience in a Sales / customer service / Reservations supervisory role with knowledge of consumer sales and lead management, • People supervision within a sales environment., • Second language preferable but not essential. COMPETENCIES / SKILLS • Computer literate: proficiency with Microsoft office suite, • Reservations System, Airline GDS, Sabre an advantage but not essential, • Salesforce proficiency preferable, • Knowledge of ABTA/ATOL and Package Travel Regulations, • Strong Travel industry and general geographical knowledge, • Strong Leadership skills, high on energy and Initiative, • Excellent Organizational and problem-solving skills with attention to detail, • Multi-task oriented with Excellent Time management skills and a strong drive to deliver., • Strong Interpersonal skill with the ability to interact with all levels of the organization and client base in a professional, diplomatic, and tactful manner when providing both positive and negative feedback., • A strong team player who can motivate and guide a team using their own initiative., • Ability to coach and drive a team with skills in providing both positive and negative feedback., • Strong customer focus, both internally and externally., • Self-driven, results orientated with a positive dynamic approach, and able to perform under pressure and remain Positive and determined., • Ability to function in a fast paced, results oriented environment with a high degree of flexibility whilst demonstrating a sense of urgency., • An innovate, self-starter who can think in terms of solution, and who has the ability to identify operational issues and trouble shoot., • Flexibility to work additional hours outside of our regular business hours when required, including traveling and weekends and evenings., • Must always project a professional appearance as it may be necessary to meet with guest face to face. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful

What will the HR Manager role involve? Manage all day-to-day HR operations, including employee relations, onboarding, absence management, and performance processes Advise managers on HR policies, procedures, and employment law Take responsibility for recruitment, inductions, and supporting line man

To effectively manage the resources within the area. This will include, but not exclusively, effectively communicate daily ensuring a high level of team understanding and performance, planning which includes areas such as recruitment and driver rosters, working schedules, vehicle schedules, daily operational execution, finance; invoicing, debt collection, fixed and variable expenditure with the necessary checks and controls alongside support functions. All activities are to be delivered in a culture of continual improvement delivering the most cost-efficient operations and having regard to operating financial policies, customer contracts and delivering key performing indicators (KPIs) to both customer contract and the business. You will maintain good customer, staff, and public relations in respect of all operations provided and to maintain a close working relationship with colleagues to ensure that operations fully meet the Company’s contractual obligations, revenue, and profit targets. Requirements ▪ Meet all agreed performance and business targets through the management of resources within your area of responsibility. ▪ To proactively monitor and evaluate actual business performance against agreed targets / objectives / budgets, setting action plans to continually improve performance. ▪ Ensure that performance information is processed, recorded accurately, and forwarded to the appropriate recipients within specified timescales. ▪ Lead, coach and motivate all team members to ensure performance standards are maximised by setting stretching goals and targets. ▪ Ensure all personnel receive the appropriate reviews, training, and guidance to carry out their role and tasks effectively. ▪ Maintain a high level of staff morale through the motivation and discipline of the team, ensuring all staff are carrying out formal performance appraisals. ▪ Ensure that the activities of personnel, who report to you, comply with Company policies, procedures and agreements ensuring these are in accordance with statutory regulations and legislation. ▪ Plan and maintain resources at a sufficient level to meet customer demand and business needs through high quality recruitment, focused retention and general staff planning. ▪ Aim to develop and maintain positive working relationships with customer, local authorities and other outside bodies and organisations to promote the Company and develop opportunities for business growth. ▪ Respect the confidential nature of information which may be made available to you for you to carry out your duties. ▪ Share best practice across the organisation, attend and contribute at periodic district/UK meetings/reviews ▪ You should work to recruit and develop all team members, mentor potential successors for your role or parts thereof. Developing succession options at every level is key to allowing the business to grow and to offer you promotion and/or a change of role in the future. ▪ Health and Safety - as a manager within the organisation, take responsibility for ensuring that you are familiar with any health and safety risks and issues that are relevant to the work activities and areas for which you have responsibility and for ensuring compliance with legal requirements and Company Policy. ▪ Diversity - be an ambassador for Diversity, promote and implement the company’s Equal Opportunity Policy at all times. ▪ Corporate social responsibility – uphold, safeguard, and promote the reputation and values of the organisation throughout all internal and external business relationships and activities

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Job Description –Portfolio Manager UK Are you ready to bring passion and precision to your work? An exciting opportunity has opened at Stern Energy for a Portfolio Manager to join our growing UK team. You will be part of a friendly, professional, and enthusiastic group committed to raising industry standards and delivering exceptional service. Who are we? Stern Energy operates ground mounted photovoltaic systems for over 400MW in the UK. We are among the largest operators in Europe with activities in 5 Countries and over 1.6GW under management. We are specialised in proposing and executing revamping and repowering projects to enhance the performance of the assets we operate. How do we work? EXPERTISE, RESPONSE, TRANSPARENCY AND PASSION: our values guide our work. Our professional commitment is to translate the expertise gained into maximum plant efficiency and maintenance of long-term performance. We provide an integrated, timely and effective service based on a "Total Quality" approach, of experience, know-how and nationwide services. We continually invest in equipment and technology to refine our procedures and operating methods; we provide our services through internal staff to ensure autonomy and maximum responsiveness. Transparency is key to our work so that our customers can rely on constant control of the plants and the quality of services provided. Customer relations is our passion to building a lasting relationship of trust. We have a dedicated internal team of specifically qualified, multi-disciplined engineers boasting significant expertise, all of whom are solution providers. Main responsibilities • Prepare activities and scheduling requests to fulfil contractual obligations in terms of preventive and corrective maintenance, • On a daily basis, assess email alerts received from the monitoring team and coordinate call out services for fault investigation with Field team leads to fulfil response time guarantees., • Create and manage work orders-Create tickets for field service engineers based on alerts received from the monitoring team and from other contractual obligations (e.g. preventive maintenance activities). Verify the tickets include sufficient information to report activities to the Clients and to organise follow up actions., • Reporting activities-Prepare monthly technical reports to present performance of the assets and of the activities conducted. Prepare additional reports for warranty and insurance claims., • Communicate with clients via email and lead on client meetings, • Create quotes for high value and complex additional service projects. To be reviewed by senior management, • Work independently in arranging site activities with internal and external resources., • Set an example to promote a positive health and safety culture, whilst demonstrating a strong understanding of the health and safety policy and procedures, • Effectively communicating and engaging with the field team., • Contract management-Manage scope of work of operation and maintenance agreements to make sure contractual obligations are fulfilled., • Budget management-Create budget and manage minor construction projects for corrective Skills and qualifications • Communication skills, • Organisational skills, • Problem solving skills, • Teamwork and collaboration, • Attention to detail, • Client Relationship Management, • Decision-making under pressure, • Ability to lead initiatives, set examples, and take ownership of project outcomes, • Strategic Thinking, • Time Management & Prioritisation, • Adaptability & Resilience, • Health and safety conscious, • Experience in the photovoltaic business or in a similar role, • Good knowledge of MS office tools, • Knowledge of PV monitoring systems, • Knowledge of HSE and CDM regulations A great benefit package to include: • Employee Assistance programme, • Pension scheme, • Length of service policy, • Inflation support policy, • Refer a friend incentive, • Enhanced Paternity leave, • Medical Cash plan, • Team building days, • Great company culture and regular social events, • Wellness Wednesday- 30 minutes break for mindfulness, • Extensive learning and development programme, • Regular wellbeing check-ins, • Company mobile phone, • 25 days of annual leave plus Bank holidays, • Toil mechanism, • Flexible working policy

Key Responsibilities of the HR Manager: * Develop and implement HR policies and procedures aligned with business goals * Provide expert guidance on employee relations, performance management, and disciplinary matters * Manage absence, holiday, and leave records, ensuring compliance with emp

THE JOB The Director Franchise Operations works with a portfolio of open Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre-opening hotels open in accordance with expectation. This individual works with franchisees, management companies and hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to : • Share best demonstrated practices information on the use of WHR programs and tools., • Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture)., • Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed., • They must be able to review, analyze and create a complete strategy for delivering brand value & hotel performance support for their portfolio., • They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders. The business objectives will be related to driving hotel performance within the following fields: Enhance our Owner Value Proposition • Brand Engagement through Business Review Meetings, • Quality Assurance, • Guest Feedback – OSAT OSR NPS, • Commercial Contribution, • Accounts Receivable, • Wyndham Rewards Grow our System • Property Retention, • Development Referrals, • Brand Compliance - Training Advance our Value Driven Culture • Wyndham Green, • Wyndham People Standards THE PERSON Competencies & Skills Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham’s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind; Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised. • Influence - Must possess influencing skills in order to create a positive foundation for the on-going relationship, • Collaboration & Relationships - Initiates, builds, and maintains lasting professional relations based on mutual respect and understanding that foster a collaborative approach to working., • Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand., • Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills. Ability to adjust communication style to various stakeholders., • Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based real information., • Business Acumen - Demonstrates good knowledge in commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business. Will engender credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry., • Driving Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities. Holds people accountable for results., • Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation., • Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Must show the highest standards of honesty, integrity and discretion and will create trust with all team members, clients and customers., • Leadership – Must demonstrate the qualities of leadership and people management, the ability to motivate and inspire others., • Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and / or customer., • FUN ! Experience/Certificates/Education • The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience, • Experience from within a similar role or a minimum of 3 years’ experience as a General Manager of a +110-bedroom economy or mid-segment hotel from within a international hotel brand., • Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential., • Significant operations experience and commercial understanding., • Significant experience of planning and development of business procedures and processes, budgeting and regular forecasting, in particular with a multiple territory focus is required., • Experience with direct P&L responsibility for revenues and GOP / EBITDA, • Previous experience of multiple brands in a multi-unit or regional role if preferred but not required., • Extensive senior leadership and people management experience, • Fluency in English is essential., • Proficiency in Opera Cloud and Revenue Management system, • Proficiency with Synexis is preferred but not required

Speedwell Court is a beautiful, purpose built home that provides an exclusive setting and high quality residential and Dementia care to its elderly residents.Staff are committed to looking after the health and wellbeing of residents.This includes providing a range of activities to get involved with,

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Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. As Nursery Manager, you will need:. Sign in to set job alerts for “Nursery Manager” roles.

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