Relations manager jobs in EdinburghCrear alertas

About the Company VPZ is the UK’s leading vape retailer, operating 190+ stores nationwide alongside a rapidly growing ecommerce platform. As the business continues to scale, we are seeking an experienced Operations Director. About the Role This is a broad, commercially focused role with accountability that extends beyond traditional retail leadership, covering the full operational engine of the business. We are looking for a commercially astute Operations Director to lead the execution of our operational strategy and drive performance across the estate. The role demands a leader who will be closely connected to the operation, comfortable making tough decisions, and experienced in delivering results within fast-moving, multi-site retail businesses. As VPZ continues to grow, the business requires greater consistency, pace and performance discipline across the estate. This role exists to strengthen operational execution, sharpen accountability and ensure the organisation is set up to scale profitably. Responsibilities Retail & Sales Performance • Own retail performance across 190+ stores including revenue, conversion, ATV, UPT and like for like growth., • Get into the detail to understand what is happening on the shop floor and fix what is not working., • Lead and challenge the Area Sales Manager structure, building accountability, capability and bench strength., • Set and enforce customer experience standards across the estate., • Use data, insight and judgement to identify opportunities, manage risk and drive growth., • Work closely with Buying and Marketing to maximise range, availability, footfall and in store execution. Warehouse & Logistics • Take full ownership of warehousing, inventory and distribution across retail and e-commerce., • Balance availability and working capital, ensuring the right stock is in the right place at the right time., • Drive efficiency in pick, pack and despatch to improve service levels and reduce cost., • Lead third-party logistics partners and contract negotiations., • Play a key role in VPZ’s journey to becoming a bonded warehouse by 2026, ensuring compliance with customs and excise requirements. Marketing Operations • Ensure marketing campaigns are delivered on time, in store and fully compliant., • Oversee POS, signage and promotional execution across the estate., • Control marketing operations budgets and supplier relationships, ensuring value for money and consistency. Property • Own the retail estate including leases, renewals, rent reviews and landlord relationships., • Lead new store openings end to end from site selection through to fit out., • Ensure stores and offices are safe, compliant, well maintained and fit for purpose. Human Resources • Provide hands on leadership of HR with direct ownership of complex employee relations matters., • Personally handle disciplinary, grievance, redundancy and tribunal cases as required., • Ensure full compliance with UK employment law., • Drive recruitment, workforce planning and capability building at scale., • Shape culture, engagement and performance across a workforce of 600+. What Success Looks Like • Improved like for like sales and margin delivery across the estate., • A strong, consistent field leadership structure with clear accountability and performance rhythm., • Clear operational control of stock, labour and cost., • A capable leadership team with depth, succession and high standards. Who We’re Looking For This role is for an operator, not an observer. You’ll Bring • Proven experience as an Operations Director or equivalent in a large multi-site retail business with 100+ stores., • A track record of driving sales performance and P&L outcomes, not just managing processes., • Strong, practical HR knowledge with experience handling complex employee relations., • Experience running warehouse and logistics operations at scale., • Solid property experience covering leases, negotiations and estate strategy., • Confidence leading large, layered teams and holding people to account. You’ll Be • Commercial to your core with a strong focus on numbers, margins and results., • Comfortable being hands on, visible and decisive., • Calm under pressure and prepared to make difficult calls., • Data led but pragmatic with insight driving action., • Credible at Board level while remaining effective and respected across the operation. Please ensure you apply with an up-to-date CV. Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening and right to work checks.

We are seeking a highly experienced and truly exceptional Front of House Manager to join the team for the opening of our first city centre property in the heart of Edinburgh. As Front of House Manager, youll lead all reception and guest relations activity while playing a key role in the wider operat

A recruitment organization is hiring an HR Advisor in Edinburgh to provide support in employee relations cases and manager coaching. The ideal candidate will have experience in HR, superb organizational and communication skills, and an understanding of UK employment law.

A leading hospitality group is seeking a Guest Relations Manager in Edinburgh to ensure exceptional guest experiences. The company is committed to promoting from within and values enthusiastic team players who aim to create memorable guest experiences.

R e po r tst o : Lounge Manager S u mma r y o f P o s i t i on : To effectively deputize the Lounge Manager. To strategically optimize operational costs without affecting quality of service. To ensure the lounge is running smoothly, with duties assigned to the team, training provided and health & safety followed. To meet and greet the guests as well as monitor the lounge condition. To support the team to upsell where possible lounge facilities, such as Nap rooms, showers and upgraded drinks to the passengers. Support colleagues in the lounge when it is busy. Du t i es & R es pon s i b i l i t i es: Assisting the Lounge Manager on the below: Attending meetings with Senior Management on requested dates, ensuring policies are in place to manage and control F&B stock levels, increasing bar and reception sales, constantly analyzing business trends and competitors to provide the best customer experience to our guests, Work with other Supervisors to produce a standardized training manual for all lounges Supervise the work of Reception, Front of House, Cleaning, Maintenance and Good Receiving teams to operate the Lounge To manage the process for any kind of payment methods such as credit cards, loyalty card and cash. Ensure that shift/day/month end requirements are fulfilled as per procedures. To overview and/or management of queues for lounge access and services such as showers, Liaise with kitchen team to ensure smooth F&B operations, Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of all service areas achieve total customer satisfaction and meet company standards. Interact with guest whenever is possible and appropriate to ensure they are heart even if there is no complaint or incident, Be considerate and proactive in terms of possible pain points for special assistance required guests, Ensure the highest standard in personal appearance and demeanor in line with company grooming and personal hygiene standards. Support the Lounge Manager with training new team members in their duties and explaining the standards Monitor and track the upselling of program as Smart Traveller, providing training where needed to GSO Carry out all functions of the GSO role as per company standards including the closing procedures Greet, assist, receive and collect payment from Guests at the front reception and bar counter in a friendly manner To carry out regular checks of all areas of the lounges, such as shower rooms and toilets to ensure consistent cleanliness and availability of the announced products and services, To carry out regular checks on all service areas including buffets, self-service counters, beverage chillers etc. and ensure there is always adequate quantity and quality of offerings with proper FSMS conditions as per the presentation guidelines, Carry out regular checks of all areas of the Lounge, maintain equipment inventories and records To maintain adequate stock of all lounge items, service equipment and consumable, Arrange for equipment maintenance and repairs, coordinate a variety of services such as waste removal and pest control. To support Duty Manager for organizing and executing the 3 rd party visits according. Handle and resolve issues or complaints in a professional manner ( reply to all the guest queries via Email or telephone with 24 hrs) Delegate tasks where necessary with prompt follow up, To possess good knowledge in general information of the airport including facilities, flight schedules, airlines information, directions to gates, etc. Handle administration duties, monitor attendance and timekeeping, updating the manager of any issues arising, Help do the Payroll & Roster, Control waste and costed Rota , Ensure Health & Safety requirements and training are met Keep track of all the Lost & found Items, Making sure that the First Aid Kit and Incident logbook are up to date, To assist and supervise the team and conduct regular shift briefings and debriefings when is required, Set, monitor, record and report measurable KPIs for the team members as per their respective scope, Carry out 1:1 appraisal for not only for the new joiners during and when the probation is due to finish but also existing staff on regular basis. Ensuring SOP manuals are in place, UpToDate and adhered to. Manage any employee relations issues within the team and help perform all recruitment and selection. To bring a proactive approach by researching new techniques, methods and ideas, to keep the lounge at the forefront of the industry The days and times of work will be on rota basis over 7 days Any other duties assigned by the manager within the scope of the position To undertake other jobs assigned by Lounge Manager or Operations Manager from time to time not only at the originally designated workplace but also at other PPG operational sites. To carry out regular checks of all guest of the lounges, by touching all tables and checking if the guest are having an enjoyable visit To work in different terminals, depending upon the job requirements . Qualifications / Essential Skills: Previous supervisory experience in the hotel/hospitality sector Passionate about delivering the highest levels of service with a desire to learn and work hard Good knowledge of Culinary and F&B operations, Experienced in opening and closing shifts Keen to progress their career Able to work effectively as part of a team and motivate staff Possess a strong command of English both written and verbal Be able to effectively delegate, Display strong leadership Skills Demonstrate a passion for guests Be able to inspire, influence and motivate others Take pride in achieving results and celebrating success Be able to multitask and have a strong eye for detail Health & Safety: ____________________________________________________________________________________ It is everyones responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer. Customer Service: ___________________________________________________________________________________ It is everyones responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied. ____________________________________________________________________________________ Your shifts will be agreed with your manager based on your contract of employment . You may be asked to work in another Plaza location at any time without previous defined notice TPBN1_UKCT

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. We are recruiting for an experienced F&B professional who is ideally already working in a assistant manager position or a management position in a smaller venue. This role will support the F&B Manager and is a hands on role overseeing 5 outlets - bar, restaurant, club lounge. spa cafe and in -room dining. There is an expectation that you spend a large proportion of your working week on the floor, ensuring standards are maintained; training is being conducted and guests and associates are looked after. This role is a full time position, 40 hours over 5 days with a variety of shifts including evenings and weekends. The Assistant F&B Manager will help oversee the efficiency and quality of the F&B operation through their specialist skills and knowledge; ensuring the department provides a culture of excellence to both its guests and staff. Active in service the role will encompass touchpoints in all F&B outlets on a day-to-day basis, ensuring that departments run smoothly with the optimum staffing levels whilst creating synergy across all outlets. Administrational aspects of the role would include involvement in recruitment, training, payroll management and liaison with external stakeholders. Managing Support/Key Relations Driving standards within the departments day to day operation Ensuring weekly payroll tracking Monitoring controllable costs To train, coach, mentor and develop our "future leaders" to meet the needs of the F&B department. Oversee recruitment for non-management staff and direct involvement in recruitment of the outlets supervisory team Maintain a high profile in the F&B operation, and represent the F&B outlets in the absence of the F&B manager. With the support of the F&B manager, develop strong communication strategies within the F&B department, including One Square Restaurant, One Square Bar, Club Lounge, Spa Cafe and IRD Understanding the importance of administrative tasks including rota completion, appropriate POS use, team delegation and staff communications Implement strong financial conduct throughout the department in conjunction with our accounts team Strong liaison with the kitchen team, working hand-in-hand with senior members of this team to improve the overall F&B operation Managing Service Assisting in the delivery of excellence during services across all outlets A warm, positive attitude, displaying the ability to "make things happen" in order to achieve and exceed anticipated results Creating and maintaining all required SOP's Ensure full liaison with other members of the Hotel teams through daily meetings, as well as running regular shift briefings and departmental meetings Monitoring staffing levels and providing solutions to maximize efficiency Providing full business F&B leadership cover Ability to engage with customers and be the first point of contact for queries and feedback; being able to lead by example with regards to guest management To be visible in the operation, recognizing and maintaining relationships with regular guests as well as cultivating relationships with new guests Leadership * Act as a role model and ambassador for guests, associates and the Brand. * Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings). Help run departmental meetings with the aim of strengthening relationship with the teams and facilitate open lines of communication * Directly responsible for conducting appraisals of relevant direct reports and oversee appraisal process in the various outlets. * Fully support the Engagement Survey process and participation where required, offering any assistance in action planning and positively improving team motivation and engagement. So why work for the world's largest hospitality company? * a competitive salary, bonus and private medical insurance. * 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service * Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction * 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels! * Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub * 50% off Spa Treatments and £50 gym membership within our One Spa! * 24/7 and employee healthcare plan with access to Mental Healthcare first aiders * Refer a friend to work with us and receive a £500 bonus * Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities * Many more benefits however most importantly, we'll help you grow, and develop you as an individual At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work.Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, ca

Job title: Development and Alumni Relations Manager Location: LondonHours: 40 hrsSalary: £32k - £38k Are you passionate about building long term donor relationships?Do you want to work for a warm, ambitious and collaborative organisation in London?We are seeking an enthusiastic and relationship-dr

Public Relations Account Manager. Join us as a Public Relations Account Manager at Abode Worldwide. Self‑motivated, resilient, and able to balance strategic thinking with creative execution, you will receive support from Senior Account Managers and Account Directors yet have autonomy to work indep

PR Account Manager Are you an experienced PR professional ready to step into a more senior, impactful role? The Opportunity Hub UK is excited to be partnering with a growing Central London–based Corporate Communications PR agency that’s looking for a talented Account Manager to join their expand

Maintain 50+ active investor relationships through structured touchpoints, milestone updates, and strategic calls. Sales DNA with a minimum of 5 years of experience in investor relations/sales, with an existing network of crypto VCs, family offices, or digital asset allocators including quota-carryi

A leading game development platform is looking for a Senior Partner Relations Manager to foster relationships with key customers in the gaming and entertainment sectors.

Celsius Graduate Recruitment are currently recruiting for a number of Graduate Customer Relationship Managers for our client at their Head Office in Fleet Street, Central London. As a Graduate Customer Relations Manager, you will undergo extensive training in the specialism that you are most suited

Unity's Partner Relations team is looking for proactive, people‑minded Account Managers to own the success of our most valued partners. As a Senior Partner Relations Manager, you’re the glue that keeps the whole operation together. Your role is pivotal in fostering long‑term relationships with

Job Description: We have an incredible opportunity to join us here at Phoenix Group as a Public Relations Manager to join our Public Relations team. Our growing Corporate Communications team works closely with our senior leaders and is part of a dynamic department that spans media relations, public

A family-owned care provider is seeking a Dual Site Customer Relations Manager in Hertfordshire.

Donor Relations Manager (United Kingdom). The successful candidate will lead the implementation of the Board-approved donor relations strategy to strengthen the relationship between IIS and its donor community. The Institute of Ismaili Studies was established in 1977 with the aim of promoting schola

Dual Site Customer Relations Manager. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire. Are you a personable, high‑energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity,

You may come from an in‑house PR background, or currently be an Account Manager in an agency who’s ready to step up, or a Senior Account Manager craving a fresh opportunity. Established media relationships in business, technology, or travel press. We are looking for a confident, driven and highl

Senior Partner Relations Manager (Games/Entertainment). Unity's Partner Relations team is looking for proactive, people-minded Account Managers to own the success of our most valued partners. As a Senior Partner Relations Manager, you’re the glue that keeps the whole operation together.

Developer Relations Manager - Artificial Intelligence at NVIDIA. Lead strategic relationships with influential researchers, leading product teams, and developers focused on new initiatives. Establish strategic relationships with Partner/CSP engineering leads and developers; turn feature requests int

Bring a social-first mindset to media relations and content creation, with an understanding of how stories travel across platforms.

Senior Public Relations Manager – European Region. Momcozy seeks an experienced and well-connected Brand PR Manager to join our European team. Lead press releases, media relations, trend-driven campaigns, and brand activations.

Senior Communications Manager – Analyst Relations. We're looking for an energetic and creative Senior Communications Manager with experience in analyst relations (AR) to drive communications strategy through the analyst channel, increase visibility among industry influencers, and shape market perc

PR, corporate communications, or media relations, with a focus on the technology or media industry. Experience with direct press relations and collaborating with PR agencies. About the Job – PR & Communications Manager.

Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan. Support your store manager by deputising when they’re not working and delivering a variety of HR processes. Great people skills, with the ability to buil

Senior Mechanical Project Manager. Collaborate with architects, engineers, and project managers to ensure project success.

Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan. Great people skills, with the ability to build positive relationships with customers and colleagues. We’ll look to you to help lead the store team – co

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).To assist

Connect Appointments have a short-term opportunity for an experienced.Friday 13th February, starting at 12pm and finishing around 8pm.Monday 16th to Saturday 21st February, starting at 9:30am and finishing around 5:30pm.This is a short-term assignment paid weekly by PAYE at 12.Cleaning interior and

It is essential that you have experience of: delivering services in a regulatory and legislation driven environment, managing demanding customer relationships, delivering and managing a wide range of administrative tasks; developing and leading teams; systems including Microsoft Office, Uniform, Ent

Jobholders must hold an LGV Category C Driving License and be able to work unsupervised.To be fully competent in the role, jobholders must have an understanding of waste management and understand the responsibilities involved in co-ordinating the team.CLOSING DATE - 22nd February 2026 .INTERVIEW DA

This is an excellent opportunity for an experienced HR professional who enjoys providing end-to-end people support, partnering closely with managers, and playing a hands-on role in shaping HR activity across the business. Providing day-to-day HR advice and guidance to managers and employees. Managin

We are looking for an industry experienced Business Development Manager for a commercial sales and account management role with our client who are a market leading business within the Managed Print Services and Photocopier devices sector. This is just one of many sales roles that we normally recruit

A long-established electro-mechanical manufacturing business based in Bournemouth is seeking an experienced Project Manager to lead the delivery of new products from initial concept through to full series production.

Specialist Security Project Manager Secure / Custodial Projects.

At Dalkia Scotland, were looking for an experienced and motivatedMechanicalProject Managerto join our team.

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Circa £62,000 depending on experience.Oversee the definition, planning, leadership, and delivery of complex projects across their entire lifecycle, including campaigns, new

Project Consultant Global HR, Payroll & Benefits (M&A).Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Our client is seeking an experienced Project Consultant with strong expertise in Global HR, Payroll, and Be

Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Circa £62,000 depending on experience.Leading complex bids as structured projects, from opportunity shaping and campaign launch through to submission, negotiation and contr

At M&G our purpose is to give everyone real confidence to put their money to work.Please make an application promptly if you are a good match for this role due to high levels of interest.As an international savings and investments business with roots stretching back more than 170 years, we offer a r

Project Manager Geotechnical & Foundations.

Project Manager - Build to Rent.

Position:PortugueseSpeakingCustomerServiceAdvisor.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Operatinghours:MondayFriday8am4:30pm.Location:Fountainbridge,Edinburgh.

Please make an application promptly if you are a good match for this role due to high levels of interest.Ultimate Recruitmentare looking forexperienced Sales team memberto join our professional team based in Erith.Previous experience in freight logistics or sales administration xwzovoh.Strong IT ski

Be all you can be with Hamberley.At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day' and we're recruiting for a Senior Care Assistant to help us achieve our goals.Qualifications, skills, and all relevant experience needed for this role can be found in the full

PA plus Benefits Incl Car Allowance.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Our Clientskey mission is to provide their customers with the best possible solutions for protecting lives and assets against f

German-Speaking Customer Service Advisor.All potential applicants are encouraged to scroll through and read the complete job description before applying.They may require you to attend an in person interview at their Liverpool office.Liverpool (transport and accommodation costs fully covered xwzovoh