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MLC Partners is recruiting an Employee & Industrial Relations Manager to lead its ER/IR agenda within a highly regulated and unionised healthcare context across the UK. You will develop strategies, strengthen trade union relationships and guide a four-strong HR Advisers team. The role requires deep employment law knowledge, extensive collective bargaining experience and credibility to engage with senior stakeholders and trade union representatives. #J-18808-Ljbffr

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future. For our Data Centre Segment regional Sales team we are looking for a Data Centre Strategic Accounts Manager who shall grow EATON's revenue within large international Data Centre operating companies. The person is expected to identify and book profitable new business directly with these clients. For the purpose of maintaining external client focus, the person shall also function collaboratively internally with other regional and global account managers, central account support team, bid response team, business units, functional units, segment marketing and country sales organizations. The person will be responsible for the executing the Data Centre regional & global strategy at the client account level. In doing so, they shall identify which accounts, consultants, and contractors can influence and unlock commercial opportunities for EATON. The individual must have a thorough experience and a track record of success in the Data Centre industry. In general, the person shall be assigned to a number of Accounts but occasionally may also find, or be assigned, to single opportunities of interest. The person shall follow the segment defined processes for opportunity identification, qualification, client requirement analysis and value proposition creation. The person shall oversee the technical and commercial bid response and the overall client tendering process. To perform effectively, the person shall maintain sufficient market and competitor intelligence. They shall understand client and market primary trends and requirements and understand how competition address them and how Eaton uniquely and preferentially meets them. Also, the person shall be highly proficient at communicating EATON's differentiated value at company, product and service levels. Location: remote for Greater London Area Responsibilities: Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across:Sales, Orders, PipelineSales Product MixMargin/ProfitabilityContacts across key functions and levelsIdentify & build positive relations with all account decision makers & influencers who impact current or future business with EatonUnderstand in-depth & be able to articulate the client buying processIdentify, engage, secure revenue opportunities within assigned Account(s)Understand & Capture clients challenges & requirements and resolve with reference to Eaton portfolioOversee and align the commercial and engineering response to tenders to client requirementsFinalize commercial process and secure purchase orders and framework agreementsOversee effective handover to post order project management, product services & customer support teamsMaintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendorKnowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to Eaton businessBe an effective advocate and communicator of the benefits in supporting your assigned accounts, within Eaton organizationKnow and report your account numbers. Be continuously aware of targets and current business levels within the account for both 'year to date' and forecast for order intake & revenue information.Responsible for reporting the narrative & the numbersCollaborate effectively with other sales and stakeholders at function, country, region and global level. To both gain and provide support so others can function and meet their responsibilities to the accountProvide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the clientBuild a multi-lane bridge between Eaton and the client organization. This may include R&D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, Supply Chain, Leadership & Executive ManagementRequest & Support marketing campaigns (ABM) & activity that can grow Eaton to Client relations and businessQualifications: Bachelor's Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experienceRelevant experience in the Data Centre business is requiredDemonstrated ability to inspire and coordinate others as the position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence othersDemonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferredAble to relate well as a peer to Leaders of target customersKnowledgeable on how to identify and implement new tools and processesA well rounded professional who knows When to support, When to lead, When to Listen and When to DirectWhat we offer: Competitive compensation and benefits packageChallenging projects in dynamic collaborative teamFlexible working solutions (remote, flexible working hours, compressed week, part time etc.)We make your aspirations matter – Eaton encourages internal promotion, whenever possibleWe make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWe make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologiesWe make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happenWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.TPBN1_UKTJ

Looking for a challenging new role and career development as a; HR Advisor Then Future Electronics wants to hear from you! We are currently looking to employ a HR Advisor to join our EMEA HR team at our office in Egham. We know our employees are what make us great, that is why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits. Job Outline: The prime responsibility of the role is to assist the Human Resources Business Partner / Regional Sales Leader in the formulation and implementation of the human resources policy within a geographic location in EMEA. This involves the review of Company policy in line with legislation to ensure appropriate human capital attrition and retention strategies deployed. The role encompasses the need to be able to build new and maintain existing relationships at all levels and draw upon excellent communication and interpersonal skills to be able to ensure our talent acquisition programme is successful. The ability to be act as a Business Partner to all areas of the business and support other members as needed is fundamental to the role and the ongoing development of the Company. What the role involves: • Maintain thorough understanding of current employment law and assess the impact within the working environment. Deliver solutions and updates to current procedure based upon legislation changes and assist on topics relating to local Works Councils as applicable., • Provide an advisory, counselling and training service to management and all staff in matters relating to human resources management for the provision of good employee relations undertake remedial action if required i.e., disciplinary action, investigatory reviews, attrition, • Maintain a harmonious motivated and effective working climate and take appropriate action as necessary. Ensure all new initiatives are rolled out in a timely manner., • Liaise with Regional Leader on employee lifecycle issues capturing aspects of human capital engagement from recruitment, onboard, career development etc., • Assist with preparation of annual salary data and provide salary recommendation for other locations / departments as required., • Able to manage potential areas of conflict within the workplace, leading through to effective resolution by moderation. Provide support to line manager and assist with sensitive issues when necessary, • Provide a level of support to EMEA Recruitment Manager and geographical Regional Leader as and when required for recruitment within the region either on a role specific or generalist search., • Undertake specific assignments that may require the evaluation of various market offerings i.e., recruitment, benefits. Do you have: • Ideally educated to a degree level with recognised Personal Development qualification and a minimum of five years’ experience working within a generalist Human Resources role, • To display and enact leadership skills, listening to others, coaching and supporting stakeholder alignment., • Be a self-starter, extremely focused on achieving the result, • Ability to think strategically with a high level of detail for tactical execution and multi-task work, • Displays a sense of urgency, actions request in a timely manner, • Excellent communication and relationship building skills for internal and external application – demonstrates confidence and presents a thorough knowledge of subject area, offers workable/balanced solutions for employees and managers alike For more details and to apply send your CV to nik.rodway@futureelectronics.com About Future Electronics: Future Electronics is a global leader in the electronic components industry. The company’s award‑winning customer service, comprehensive global supply chain programs, and industry‑leading engineering design expertise make it a strategic partner of choice for customers worldwide. A WT Microelectronics company, Future Electronics is headquartered in Montreal, Canada, and operates in 44 countries and 159 offices. Its global footprint enables exceptional service and efficient, end‑to‑end supply chain solutions. The company is fully integrated and supported by a single IT infrastructure that provides real‑time inventory visibility and seamless global operations, sales, and marketing capabilities. For more information, visit _. Equality, Diversity, and Inclusion We are committed to Equality, Diversity, and Inclusion. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees. Due to high numbers of applicants, we are not always able to provide feedback, if you do not hear from us in 2 weeks’ time, please assume you have not been successful.

The Manager for Global Conference Financial Strategy & Operations will support the Conference Production teams by managing the process and templates associated with monthly expense forecasting for over 50+ conferences. The associate will also evaluate trends of Gartner conferences in order to better plan for future events. A qualified candidate must be process driven, analytical, have the ability to multi-task and take pride in their work while being able to work in a fast-paced, self-directed, and collaborative environment.Key ResponsibilitiesManagement of monthly financial forecast, assessing P&L to maintain global profit margins while guiding team on maximizing conference financials.Implementation of budget processes and templates for global team including annual budget creation, regular reporting and year-end closing of expense budget.Definition and guidance of strategic budget priorities, setting actions and timelines, coordinating internal meetings and acting as a point person for conference managers and planners.Creation of projection tools and analysis of key conference metrics to help grow and develop the conference portfolio.Presentation of accurate , consistent and actionable analysis and reports.Management of training sessions and creation of manuals to implement globally streamlined budgeting processes across multi-functional teams reaching over 120 peers.Cross-functional collaboration with multiple business units including Finance, Procurement, Marketing, Sales, and Research.Travel onsite approximately 10% to conferences.Qualifications4+ years of conference or event management experience, ideally large-scale productionProven budgeting and financial controls skillsProject management experienceAdvanced Excel skills, comfortable in complex spreadsheetsCommunication and public relations skillsBachelor's DegreeAdditional InformationThis position will provide conference budget planning and analysis support to the Conference Operations team. Excel testing will be required . Candidates must be adept at advanced Excel, including pivot tables, data sorting, formula generation, and error correction of basic formulas. The ideal candidate is detail-oriented, analytical, a critical thinker, and able to identify outliers in reporting. A minimum of 4 years of finance and/or conference experience is preferred. Attention to detail, the ability to double-check work before submission, and excellent written and verbal communication skills are imperative. A bachelor’s degree is required .#LI-SM4Who are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.Gartner is the world authority on AIAt Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.What do we offer?Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.Ready to grow your career with Gartner? Join us.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .Job Requisition ID:112241By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policyFor efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. #J-18808-Ljbffr

Salary: up to £80,000 Contract: Permanent Reporting to: Head of HR MLC Partners are recruiting an Employee & Industrial Relations Manager for a leading healthcare organisation providing highly specialised pathology and clinical laboratory services to clinicians, hospitals and community healthcare providers across the UK. Operating within a complex, highly regulated and heavily unionised environment, the organisation is looking for an experienced ER/IR professional to lead its employee relations agenda, strengthen trade union relationships and manage a team of four HR Advisers. • Lead trade union engagement, negotiation and formal consultation, • Develop a more proactive and effective industrial relations strategy, • Manage and develop a team of four HR Advisers, • Oversee a high-volume and complex ER caseload, • Advise senior stakeholders on sensitive ER and IR matters, • Support work around pay, terms and conditions and employment frameworks, • Improve manager capability and consistency in handling ER issues You will have: • Strong experience working in a heavily unionised environment, • Direct experience of collective bargaining, consultation and dispute resolution, • A strong background in complex employee relations, • Previous people management experience, • Strong employment law knowledge, • The credibility and resilience to work with senior stakeholders and experienced trade union representatives Experience within healthcare, life sciences, diagnostics, the NHS, public sector or another complex and regulated environment would be advantageous. #J-18808-Ljbffr

Alternate Job Titles \n \n Client Manager - Accountancy Practice \n Senior Practice Accountant \n Client Portfolio Manager \n Accounts & Tax Manager \n \n CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Job Description

Alternate Job Titles \n \n Client Manager - Accountancy Practice \n Senior Practice Accountant \n Client Portfolio Manager \n Accounts & Tax Manager \n \n CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Job Description

Specification Sales Manager – Building Automation Job Title: Specification Sales Manager – Building Automation Industry Sector: Smart Home, Electrical Engineering, Home Automation, Building Automation, Commercial Projects, Custom Applications, MEP Consultants, M&E Consultants and M&E Contractors Area to be covered: National – one day per week in the office (South East) Remuneration: £65,000 + 10-15% bonus year one, £6 figure OTE year two Benefits: Fully expensed Tesla company car and benefits The role of the Specification Sales Manager – Building Automation will involve: ·Field sales position promoting a manufactured range of building and home automation ·National role, you will spend 4 days per week out on the road in front of customers, one day working from our clients' South East based office, making calls and setting appointments ·50% of the role will focus on developing relations with MEP consultants and M&E consultants ·Remaining 50% developing relationships with M&E contractors ·You will inherit a project pipeline of circa £3.5m and will be expected to grow this to £5m in your first year ·No revenue target in the first 6 months, then £500k and £1m in the following year ·Circa 70% of your revenue will come via approx. 1000 installer partner relationships, 30% from your own network and business development activity The ideal applicant will be a Specification Sales Manager – Building Automation with: ·Must have specification field sales experience ·Knowledge of smart homes, home Automation or building automation is not required ·Open to most HVAC, Lighting, building services and other associated electrical field sales backgrounds ·Network of contacts within MEP consultants, M&E consultants and M&E contractors would be advantageous ·Must be comfortable with one day a week on the phone in the office ·IT Literate ·Tonnes of drive, will suit someone on the up in the career Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Smart Home, Electrical Engineering, Home Automation, Building Automation, Commercial Projects, Custom Applications, MEP Consultants, M&E Consultants and M&E Contractors JBRP1_UKTJ

PR Account Manager needed for financial services agency. Responsibilities include client support (press releases, media relations), AI tool management, and new business development. Requires PR/comms experience, strong writing, media relations, and AI tool familiarity.

You will work closely with the HR Manager to deliver efficient HR administration across recruitment, onboarding, employee relations support, training coordination, and HR systems management. Support recruitment and onboarding, including interview scheduling, employment checks, and new starter admini

PR Account Manager needed for financial services agency. Responsibilities include client support (press releases, media relations), AI tool management, and new business development. Requires PR/comms experience, strong writing, media relations, and AI tool familiarity.

Focuses on client relationships, team leadership, and operational excellence. Oversees high-value accounts, coaches junior managers, and ensures quality delivery for D2C/e-commerce clients.

HR Officer – Temp to Perm Salary: Level 5, SCP 13–23: £30,160 – £35,530 Hours: 37 hours per week – flexible where required Weeks: 44.9 weeks per year, including 5 INSET days Contract: Temporary to Permanent About the RoleWe are seeking an experienced HR Officer to provide effective, confidential and professional HR support within a busy education setting. This is a temp-to-perm opportunity, offering the successful candidate the chance to join on a temporary basis with the potential to secure a permanent position following a successful period. Working closely with the Headteacher, School Business Manager and wider leadership team, the HR Officer will oversee day-to-day HR processes, ensuring that recruitment, employee records, contracts, absence, employee relations and safeguarding procedures are managed accurately and in line with current legislation and school requirements. Key Responsibilities Manage day-to-day HR administration and employee records, ensuring accuracy, confidentiality and GDPR compliance. Coordinate end-to-end recruitment, including adverts, shortlisting, interviews, references, DBS checks, right-to-work checks and contracts. Manage onboarding, induction and probation processes for new employees. Prepare and maintain contracts, variations, letters and other employment documentation in line with NJC terms and conditions. Support managers with absence, attendance, performance, capability, disciplinary and grievance processes. Provide guidance to staff and managers on HR policies, procedures and employment-related queries. Maintain accurate Single Central Record and safer recruitment documentation. Support payroll administration, including changes to pay, hours, leave and contractual amendments. Monitor and maintain training, appraisal and professional development records. Produce HR reports and workforce information for senior leaders and governors where required. Liaise with external HR advisers, payroll providers, occupational health, pensions, recruitment agencies and other relevant organisations. Contribute to the development and review of HR policies and procedures. Support staff wellbeing initiatives, occupational health referrals and reasonable adjustments where appropriate.Safeguarding Responsibilities Ensure all recruitment and pre-employment checks meet safer recruitment and safeguarding requirements. Maintain accurate and up-to-date safeguarding and personnel records. Support the management of staff-related safeguarding concerns, allegations and disciplinary matters appropriately and confidentially. Ensure mandatory safeguarding and other relevant training records are maintained. Work closely with senior leaders and the DSL to ensure HR processes support a safe environment for pupils and staff.Essential Skills & Experience Previous experience working in an HR Officer, HR Administrator or similar HR-focused role. Experience of HR within an education, public-sector or similar environment. Good working knowledge of employment law, HR policies and procedures. Experience managing recruitment and pre-employment checks, including DBS and references. Strong understanding of GDPR, confidentiality and accurate record keeping. Experience with contracts, payroll administration and employee terms and conditions. Excellent organisational skills and strong attention to detail. Confident communication skills with the ability to work effectively with staff at all levels. Ability to manage sensitive information with discretion and professionalism. Strong IT skills, including Microsoft Word and Excel, and experience using HR systems. Ability to prioritise workload and manage competing deadlines. Commitment to safeguarding, equality, diversity and inclusion.Desirable CIPD Level 3 qualification or working towards one. Knowledge of NJC terms and conditions. Safer Recruitment training. Experience supporting employee relations casework. Experience working within a school, academy, MAT or local authority environment. Understanding of SEND/SEMH settings and the staffing considerations involved.Personal AttributesThe successful candidate will be: Professional, approachable and highly organised. Trustworthy and able to handle confidential information appropriately. Resilient and able to work effectively in a busy environment. Proactive, solution-focused and able to use initiative. Empathetic and confident when dealing with sensitive employee matters. Committed to safeguarding and promoting the welfare of children and young people. Committed to equality, diversity and inclusive working practices.Temp-to-Permanent OpportunityThis role is offered on a temporary-to-permanent basis, providing an excellent opportunity for the successful candidate to demonstrate their skills within the role before progressing into a permanent position. This is an excellent opportunity for an experienced HR professional with education or public-sector experience looking for a varied role with responsibility across the full HR function and the potential for long-term employment

Job Title: Transport Manager – Compliance Location: Heathrow Salary: £63,500k Basic Hours: Monday to Friday - 37.5 hrs per week The Role Are you an experienced Transport Manager with a strong background in fleet operations, legislation and Operator Licence compliance? We are currently recruiting for a Transport Manager to take ownership of transport compliance, safety and operational standards within a busy, highly regulated environment. Reporting directly to the Head of Fleet UK, you will play a key role in ensuring transport policies, procedures and legislation are understood and consistently followed, while driving continuous improvement across the operation. This is a fantastic opportunity for an experienced transport professional who enjoys working in a fast-paced, safety-critical environment and wants to have a genuine impact on compliance and operational performance. Key Responsibilities for this Transport Manager role: Take ownership of transport compliance, ensuring all policies, procedures and legislation are adhered to. Maintain full compliance with Operator Licence requirements, including ensuring all relevant documentation and records are accurate and audit-ready. Oversee fleet compliance, vehicle utilisation and maintenance standards. Ensure maintenance schedules and vehicle documentation are maintained correctly. Monitor compliance with tachograph, Working Time Directive and ADR regulations. Review daily transport plans and make recommendations to improve performance against KPIs and SLAs. Identify areas for improvement and implement corrective actions where required. Work closely with Transport Shift Managers, training teams and senior management. Liaise with regulatory bodies, customers, contractors, airport authorities and other external stakeholders. Support compliance with airport by-laws and Department for Transport regulations. Lead on health & safety, including investigating incidents and implementing preventative and corrective measures. Conduct regular audits and maintain high standards of quality and compliance. Support employee relations matters, including investigations, disciplinary, appeal and grievance hearings where required. Coach and develop teams, promoting a strong culture of safety, accountability and compliance. Support effective operational planning during both peak and quieter periods. Ensure staff training and development requirements are identified and addressed. Drive change and continuous improvement across the transport operation.About You: We are looking for someone who has a strong background in transport compliance and fleet operations, ideally gained within a regulated, safety-critical environment. You will need: Strong knowledge of UK transport legislation and Operator Licence compliance. Experience working with fleet operations and transport compliance. Strong understanding of vehicle maintenance standards and maintenance scheduling. Experience working with the Working Time Directive and tachograph compliance. Previous management and people leadership experience. The ability to coach, influence and drive change. Confidence dealing with senior management, regulators and operational teams. Excellent communication and interpersonal skills. Strong decision-making and problem-solving abilities. Ability to work under pressure and manage competing priorities. A proactive, safety-first approach. Strong organisational and strategic-thinking skills. Manager Certificate of Professional Competence (CPC) – essential. Full UK HGV driving licence – essential. Must be able to be named on the Operator Licence and accept responsibility for supporting and maintaining Operator Licence compliance.How to Apply Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed) Reference: INDMM

Job Title: Customer Relations Manager Reports To: Senior Customer Operations Manager PURPOSE SUMMARY: The Customer Relations Manager leads and develops the Customer Relations Team to ensure seamless operational delivery, strict regulatory compliance, and a customer-centric culture. In this role, you will oversee end to end complaint management under Financial Conduct Authority (FCA) guidelines, balancing fair customer outcomes with commercial priorities, driving root-cause operational improvements across the business, and managing high-level escalations. ABILITY AND SKILLS PROFILE: Deep understanding of FCA complaint handling regulations, FOS frameworks and regulatory dispute resolution processes. Exceptional analytical skills with confidence to make fair, defensible decisions on complex customer cases. Advanced objection handling, conflict resolution and influential communication across all business levels. Proven ability to manage work queues, delegate effectively under pressure and build high performing teams. Ability to identify pain points in customer journeys and implement cross functional solutions. REQUIRED EXPERIENCE AND QUALIFICATIONS Education: Minimum of A levels or equivalent. 3 years’ experience in a management position preferred. Proven experience leading operational turnarounds, managing team leads and maintaining quality standards under tight deadlines Intermediate proficiency in Microsoft Excel and Word; experience navigating workflow management systems

Post Title: Responsible Individual Reports to: Managing Director Location: Multi-Site Hours of Work: 40 hours per week (flexibility required in accordance with organisational needs) Main Purpose of the Role ❖ To act as the Ofsted-registered Responsible Individual for the Children’s Homes, ensuring all children’s homes under the organisation’s registration operate in full compliance with The Children’s Homes (England) Regulations 2015 and Quality Standards. ❖ To provide strong, strategic, and values-driven leadership across the service, promoting excellence in safeguarding, care delivery, and regulatory compliance. ❖ To ensure that Registered Managers and operational teams are well-supported, monitored, and challenged to achieve and sustain high standards, ensuring outstanding outcomes for children and young people. Line Management Responsibilities • Direct line management of: o Registered Managers • Responsible for ensuring: o Regulatory compliance and Ofsted inspection readiness o Leadership supervision and development of home managers o Oversight of safeguarding and quality assurance across services o High standards of care, safety, and governance across all children’s homes Key Responsibilities 1. Organisational Leadership and Strategic Oversight • Provide clear and effective leadership to ensure the organisation’s children’s homes operate safely and in accordance with legislation, regulation, and company policy. • Embed the values, mission, and strategic priorities of the Children’s Homes across all operational areas. • Promote a culture of transparency, learning, and continuous improvement. 1. Ofsted Registration and Regulatory Compliance • Maintain registration with Ofsted as the Responsible Individual and ensure all homes consistently meet or exceed Quality Standards. • Oversee and guide Registered Managers through Ofsted inspections, audits, and regulatory visits. • Monitor organisational compliance with the Children’s Homes Regulations 2015 and relevant national guidance. 1. Safeguarding and Risk Management • Act as the Designated Safeguarding Lead for the organisation, ensuring robust safeguarding systems are in place and adhered to. • Lead or oversee serious safeguarding investigations, allegations, and referrals in line with LADO protocols. • Promote a culture of safety, protection, and accountability across all services. 1. Management Supervision and Development • Supervise, appraise, and mentor Registered Managers, ensuring high levels of leadership competence and regulatory knowledge. • Support recruitment, onboarding, and performance management processes for senior staff. • Foster leadership development and succession planning across the organisation. 1. Quality Assurance and Service Improvement • Lead on internal audits, quality assurance reviews, and performance monitoring across all homes. • Analyse inspection outcomes, incident reports, and feedback to identify patterns and areas for development. • Drive implementation of service improvements and innovation in care delivery. 1. Partnership Working and External Relations • Act as the key point of contact for Ofsted, local authorities, commissioning teams, and safeguarding partnerships. • Represent the organisation at strategic and operational forums, panels, and inspections. • Support effective referral and placement management processes across services. 1. Governance and Organisational Support • Provide accurate and timely reports to the Board and Senior Leadership Team regarding service performance, risk, and regulatory compliance. • Contribute to strategic planning, policy development, and growth of the organisation. • Maintain up-to-date knowledge of changes to legislation, policy, and best practice affecting looked-after children. Special Requirements • This is a multi-site leadership role and will require frequent travel between children’s homes and external meetings. • Participation in the senior leadership on-call rota is required. Person Specification A. Education, Training & Qualifications • Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) • QCF Level 3 in Residential Childcare (or equivalent qualification) • Registered Manager experience and eligibility for Responsible Individual registration with Ofsted • Designated Safeguarding Lead (DSL) training (or willingness to complete) B. Experience • Minimum 2 years of senior management experience within Ofsted-regulated children’s residential care • Proven track record of managing or supporting Good or Outstanding rated homes • Experience of working with children and young people with complex emotional and behavioural needs • Familiarity with conducting audits, investigations, and dealing with safeguarding allegations • Demonstrated leadership and development of high-performing teams C. Skills and Abilities • High-level communication, influencing, and conflict-resolution skills • Strategic decision-making and crisis management capability • Strong analytical skills with the ability to interpret data and write reports • Ability to coach, mentor, and inspire leadership in others • Competence in multi-agency working, including with Ofsted, LAs, and safeguarding professionals D. Knowledge and Understanding • In-depth understanding of: o Children’s Homes (England) Regulations 2015 and Quality Standards o Safeguarding and child protection legislation and procedures o Ofsted frameworks, inspection process, and reporting expectations o Therapeutic care models and trauma-informed practice o Equal opportunities, data protection, and employment legislation • Strong commitment to the companies vision, values, and standards of care

Industrial Relations ManagerSurrey | Hybrid Working (Minimum 3 Days On-Site) £80,000 – £90,000 + Excellent Benefits Are you an Industrial Relations professio

As our client base expands, we are looking for a dedicated Employee Relations Manager to join our London team and help our clients confidently navigate their most complex people challenges. As an Employee Relations (ER) Manager at Cape Consulting, you will be the go-to expert for our clients when di

As our Industrial Relations Manager, you will:Lead and nurture positive, open and engaging relationships with trade unions, operating in a progressive IR environment where collaboration comes first<stro

International 5 star and luxurious establishment.Excellent fluent English (verbal and written).This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members.Conversational in an additional language (Germa

Reports to the General Manager, works alongside all Heads of Department, and steps up as the most senior person on site whenever the General Manager is away. Guest Relations & Guest Experience Manager. The Guest Relations & Guest Experience Manager own the guest experience at.

At Chawley Grove, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. We're seeking a Customer Relations Manager to help us achieve our goals.

Experienced Customer Relations Manager needed to promote care services, build relationships with potential residents and families, and manage enquiries to achieve occupancy targets.

Seeking a Customer Relations Manager for a care home in Kidlington. Responsibilities include guiding families, building community relationships, and driving business growth.

We're looking for an enthusiastic and driven Customer Relations Manager to become the welcoming face of our home, helping prospective residents and their families navigate one of life's most important decisions while supporting occupancy growth and strengthening our presence within the local communi

Our client global workplace design and construction partner with 45+ years' experience, delivering projects across 100+ cities in 37+ countries.The Amsterdam office is a hub for pan-European delivery, combining continental reach with local knowledge, supply chains and standards.Their recent work inc

French speaking Project Manager.

Care Team Leader (Team Facilitator).Driving Licence: Full UK driving licence and access to your own vehicle required.Are you motivated and organised with a passion for leading teams and making a real difference every day.At Enable we are dedicated to supporting people to live full, independent and.

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Are you an experienced care professional with an NVQ Level 3 in Health & Social Care looking to take the next step in y

Are you a recent graduate and not sure what to do next? Or are yousomeone with a passion for making a positive impact in others lives?.We are currently recruiting on behalf of our client, a young male, who islooking for a like-minded individual to provide his personal care andindependent living supp

Competitive, dependent on experience.We are seeking a versatile and proactive.This is a unique and varied hands-on role perfect for someone who loves the outdoors, takes pride in maintaining a beautiful proper.

Engineering Team Leader (Electrical Bias).Bonus, Healthcare, Pension, Life Assurance, Holidays.A global manufacturing company has an exciting opportunity for an Engineering Team Leader to join the team at their growing facility.This is an excellent opportunity to broaden your skillset as a hands-on

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine.Whatever stage youre at in your career, with us youll have an opportunity to grow and develop.Delivering essential infrastructure services for life, while being safety first, and client and customer

An established construction consultancy based in Southampton is looking for an Employer's Agent / Project Manager to join its growing team on a permanent basis. This is an excellent opportunity for a recently qualified or aspiring Quantity Surveyor, Building Surveyor or Project Manager with experien

Fire Remediation Project Manager.

As the leaves change, change lives.Join HICA and warm people's hearts this autumn.Opportunity to work up to 40 hours per week.Fully paid shifts from start to finish, not just call-out times.NEW benefit for 2026! Introducing STREAM, giving you instant access to 50% of the money youve earned without w

You will be the front-line manager, whilst also ensuring all necessary back-office duties are completed within compliance.

The CRM & Direct Sales Team Leader is responsible for overseeing the daily operations and performance of the customer relationship management and direct sales teams.

Experience as a Project Manager, Delivery Manager, Operations Manager, Contracts Manager or similar. Are you an experienced Project Manager, Delivery Manager, Operations Manager or Contracts Manager looking for your next opportunity within the drainage, utilities or civil engineering sector?. This i