Offres relations manager à GlasgowCréer des alertes d'emploi

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.This role will be within our Water Division, working on one of our current three frameworks with Scottish Water.SR21 DV1 : Capital works water and wastewater framework, delivered by the Caledonia Water Alliance (CWA) Joint Venture. Primarily infrastructure and civil engineering project improving network resilient and protecting the environment.SR21 DV2 : Predominantly MEICA based capital maintenance framework on existing water and wastewater assets. Upgrade, refurbishment and high value capital maintenance projectsSR27 DV4 : The integrated design and construction of civil and infrastructure projects within SW 12 years enterprise arrangement. Project and progharmeme opportunities across the full capital investment programme.Whether youre a trainee, apprentice, graduate, or progressing through your career, its an exceptional time to be a part of M Group Water Scotland. Our Scottish Water frameworks offer long term career development opportunities and a diverse portfolio of roles within the water sector.Want to be a part of it?What will you be doing?Experienced Site Manager within wastewater, water infrastructure, and civil engineering projects, leading site teams across large-value projects and portfolios. Strong focus on SHEQ compliance, promoting a positive health, safety, and quality culture through audits, team engagement, and robust site supervision. Commercially aware, with a clear understanding of project cost control, efficiency targets, and Early Warning processes. Skilled in planning labour and materials in line with construction programmes, managing subcontractor packages, and identifying risks or delays early. Experienced in managing private land access, highway possessions, and work fronts within local communities, maintaining positive public relations. Works closely with project teams and reports to the Project Manager to ensure safe, efficient, and successful project delivery.What youll bring Civil engineering degree or similar qualificationManagement experience within the construction industryCurrent Driving LicenceWhats in it for you?We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeRecommend a friend get rewarded for introducing people to us!In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose fromMy Car Choice our salary sacrifice EV/ Hybrid car schemeHealth Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!25 days annual leave plus bank holidaysDiscretionary bonus schemeAbout usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupW INDREGTPBN1_UKTJ

DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?Watch Our Story:' https://www.hdrinc.com/our-story' Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. In the role of Model Manager, we’ll count on you to:Manage the digital model environment and deliverables for an entire project Have an advanced understanding of how all disciplines interact and how construction documents are producedWork directly with the Project Manager to generate and maintain the Digital Delivery Plan (DDP), while managing the deliverables outlined within Begin the project initiation procedure, establishing the server infrastructure, discipline models, and digital deliverables outlined in the project scope Execute digital deliverables and support production teams throughout the complete lifecycle of projects Provide technical support, while communicating the deliverable schedule to the project team Maintain quality, this individual will monitor the model health and coordination processes of the project, from the planning phase thru issue of construction documentsExecute these tasks with minimal oversight by the Digital Delivery Leads and provide guidance to project team membersDevelop and maintain the Digital Delivery Plan (DDP)Establish the document management system and maintain the server infrastructure for multi-discipline projectsEnsure the team has the appropriate software, versions, access, and training needed to execute the project requirementsGenerate and maintain model setup including project information, coordinates, scales, orientations, scope boundaries, match-lines, views, sheets, and general models, to accommodate the disciplines and project requirementsMonitor and maintain company standards and model health Host Digital Delivery coordination meetings with the project team to ensure optimal quality control through Design Reviews and 3D Coordination processesCommunicate, coordinate, and compile all project digital deliverables and exchange process at predetermined milestonesProject archiving at submittals and closeout Engage in close and effective communication and presentations with HDR management, production staff, and clientsPreferred QualificationsExperience in developing and using automation software products and procedures for designExperience in development and management of diverse teamsPreference given to local candidates#LI-MW4QualificationsRequired Qualifications Technical degree or a combination of education and relevant experienceA minimum of 5 years digital design (BIM element authoring) and 5 years digital delivery (model management) experienceComprehensive understanding of all discipline relations and operations of building systems Advanced skillset of 3D design software and document management infrastructureAdvanced skillset of 3D Coordination toolsAdvanced skillset of Microsoft Office products and communication toolsFamiliar with industry standards and practices, along with discipline codes and specificationsFamiliar with basic automation and programming applications for efficienciesFamiliar with 3D design software add-ins and supporting applicationsFamiliar with content creation and management conceptsSuperior client service, communication, and presentation skills are essentialDemonstrate strong analytical and problem-solving skills to effectively serve as a first line of technical supportExcellent communication skills, attention to detail and leadership traits are essentialMust have strong organizational skills to establish priorities between technical support requests and project workMust be enthusiastic, energetic, and an excellent work ethicWhat We BelieveHDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.Our CommitmentAs employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.Job Field: Building EngineeringSchedule: Full-timeEmployee Status: Regular

Location: Remote (UK-based) Reporting to: Chief Operations Officer Contract: 12-month fixed-term contract (maternity cover) Start date: Approx. November 2026 Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We’ve been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors including Puma Private Equity, and commercially supported by Lloyds Banking Group and Nationwide Building Society, we previously completed one of Scotland’s largest Series A rounds. Since then, we’ve continued to grow rapidly as adoption of AI in financial services accelerates, and we’re scaling our team to meet that demand. We’re looking for an experienced People & Culture Manager to join Aveni on a 12-month fixed-term contract, covering maternity leave. This is a broad, hands-on role with ownership across the full employee lifecycle. You’ll keep our day-to-day People function running smoothly, support employees and managers, oversee our core HR processes and systems, manage our small recruitment team, and continue the delivery of our existing People roadmap. Aveni is a fast-moving, remote-first AI business where priorities can change quickly. You’ll therefore need to be proactive, pragmatic and comfortable taking ownership, balancing BAU HR with projects and adapting your approach as the business evolves. An investment round is likely during this period, so experience supporting a business through investment, due diligence and associated People requirements would be particularly valuable. There is also potential for the contract to be extended beyond the initial 12 months, subject to business requirements. Own day-to-day HR: Manage the full employee lifecycle, from onboarding through to offboarding, alongside employee relations, absence and other day-to-day People matters. Manage performance and probation: Keep probation and performance management processes running effectively, supporting managers with feedback, performance conversations, development and appropriate next steps. Support our managers: Be a trusted People partner, providing practical HR guidance and coaching to managers and senior stakeholders. Keep us compliant: Stay ahead of UK employment law and regulatory changes, ensuring our policies, processes and manager guidance remain current and effective. Strengthen our culture: Drive engagement and find creative ways to strengthen connection and cross-functional collaboration across our remote-first team. Manage core People operations: Oversee HiBob, payroll alongside Finance and our external provider, benefits, remuneration, employee records and People reporting. Oversee Talent Acquisition: Manage and support our small recruitment team, recruitment budget and processes, including Ashby. Deliver and improve: Execute our People roadmap, manage operational People risks and lead practical improvements to our HR processes and employee experience. Explore AI in HR: Identify practical and creative opportunities to use AI to make our People processes more efficient and effective. Support business growth: Work closely with the COO and Finance on headcount planning and workforce budgeting, alongside supporting People-related requirements for a potential investment round. You’ll be an experienced HR generalist who is comfortable operating independently across a broad People remit. You’ll combine strong HR knowledge with practical judgement, empathy and the confidence to work with stakeholders at all levels. You’ll bring: Strong generalist HR experience within a fast-paced, changing environment. Hands-on experience managing the full employee lifecycle and employee relations. Strong working knowledge of UK employment law and HR best practice. Experience supporting managers with probation, absence and performance management. Confidence advising and coaching managers and senior stakeholders. Experience managing core HR operations, including HR systems, payroll, benefits and employee records. Experience delivering employee engagement, culture or HR improvement initiatives. A proactive, organised approach and the ability to manage competing priorities independently. Sound judgement and a practical, solutions-focused approach to complex People situations. Comfort working with ambiguity and adapting when business priorities change. An empathetic and approachable style, balanced with commercial awareness and the needs of the business. Curiosity about technology and how AI can improve HR processes and ways of working. CIPD Level 5 or 7, or equivalent relevant HR experience. Experience within a start-up or scaling business, technology, SaaS, AI or financial services would be particularly valuable, as would experience working in a remote-first culture. Experience with HiBob, Ashby, IR35 or People-related investment due diligence would also be advantageous. This isn’t a role where you’ll be working within a large HR function or waiting for someone else to set the direction. You’ll have: Broad ownership across Aveni’s People function. Real autonomy in a fast-moving and evolving business. The opportunity to work closely with managers, founders and our Senior Leadership Team. Scope to strengthen our remote culture and cross-functional collaboration. The freedom to bring creativity and AI into our HR processes. Exposure to an exciting period of growth and potential investment. We’re looking for someone who enjoys spotting what could work better and then making it happen. Remote-first across the UK, with regular off-sites and in-person gatherings. Work abroad policy. Co-working spaces available. 34 days’ holiday, including flexible bank holidays, plus your birthday off. Company-wide off-sites. Optional Personal Development Plan. Flexible benefits platform. Life Insurance, Income Protection and Critical Illness cover. Pension with up to 5% matched employer contribution, with the option to increase contributions. Private health and dental care. Enhanced family leave. At Aveni, we believe that diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about people, technology and the opportunity to help a growing AI business thrive, we’d love to hear from you. Even if you don’t meet 100% of the requirements, we’d still like to hear from you if you believe you’d be a great fit. Apply now to join us on our mission to transform the financial services industry through AI.

Anderson Knight is delighted to be recruiting for an organised, proactive, and customer-focused Office Manager to oversee the day-to-day running of two flexible workspace centres in Glasgow and Edinburgh. \n \n Following the recent acquisition of both locations, this is an exciting opportunity to join a growing business during a key stage of expansion. The successful candidate will play an important role in ensuring the smooth operation of both centres, delivering an exceptional customer experience, supporting occupancy growth, and maintaining a professional and welcoming environment for clients and visitors. \n \n This is a varied role that combines office management, client relationship management, facilities coordination, events, and operational support. You'll be responsible for ensuring both locations run efficiently while helping to create a positive and engaging workplace community. \n Location: Glasgow & Edinburgh (Travel Required) \n \n Salary: Up to £31,000 per annum \n Hours: Full-Time | Permanent | 40 Hours per Week \n \n Key Responsibilities \n \n • Oversee the day-to-day operations of both the Glasgow and Edinburgh offices \n • Ensure a professional, welcoming, and efficient environment for tenants, visitors, and guests \n • Manage client enquiries, arrange viewings, and support occupancy across both centres \n • Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and retention \n • Coordinate office facilities, suppliers, contractors, and maintenance requirements \n • Work collaboratively within a job-share arrangement to ensure seamless management of the Glasgow site \n • Organise networking events, tenant engagement activities, and community initiatives \n • Assist with social media content and centre communications to promote activities and services \n • Monitor office procedures and identify opportunities to improve efficiency and service delivery \n • Support reporting, administration, and general business operations as required \n • Ensure both centres operate in line with company standards and objectives \n \n About You \n \n We're looking for someone who is: \n \n • Friendly, professional, and highly customer-focused \n • Experienced in office management, operations, facilities, hospitality, or a similar environment \n • Organised and capable of managing multiple priorities across two locations \n • A confident communicator with excellent interpersonal skills \n • Proactive, hands-on, and able to work independently \n • Comfortable building positive relationships with clients, suppliers, and colleagues \n • Experienced in coordinating events or client engagement activities \n • Confident using social media and supporting marketing initiatives \n • Flexible and willing to travel between Glasgow and Edinburgh on a regular basis \n \n Previous experience within serviced offices, flexible workspaces, property, hospitality, retail, or another customer-facing environment would be advantageous. \n \n What's On Offer? \n \n • Salary of up to £31,000 per annum \n • Full-time, permanent opportunity \n • Travel expenses between Glasgow and Edinburgh fully covered \n • Opportunity to join a growing organisation during an exciting period of expansion \n • Varied role combining office management, client relations, facilities, events, and operations \n • The chance to make a genuine impact within a dynamic and growing business \n \n Additional Information \n \n • Working Hours: 9:00am - 5:00pm \n • Travel between Glasgow and Edinburgh required approximately twice per week \n • Train travel expenses fully covered \n • Glasgow site operates alongside a part-time Office Manager in a job-share arrangement \n \n If you're looking for a varied and rewarding role where no two days are the same, and where you can contribute to the success and growth of a thriving business, we'd love to hear from you. \n

Trainee HR Generalist Placement Programme | £28K–£55K+ | Job Placement Programme Please note this is a training course, and fees apply. Job Guarantee Complete the programme and get a job, or get your course fees back. Ready for a career change? ITOL Recruit’s HR Generalist Job Programme is designed for individuals looking to move into Human Resources with no prior experience required. No prior experience required. Train online at your own pace and land your first HR Generalist role in as little as 1–3 months. Salary Expectations: HR Administrator: £30,000+ HR Assistant: £35,000+ HR Officer: £35,000+ HR Manager: £55,000+ Senior HR roles: £60,000+ We Get You Hired We’re not new to this. ITOL Recruit has over 15 years’ experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: Accrediation by the Chartered Institute of Personnel & Development (CIPD) Covers recruitment, employee relations, HR systems, and more for practical experience Professional CV and LinkedIn optimisation Dedicated recruitment support until you’re placed Ready to Start? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources

Role: Employee Relations Specialist Location: Must be UK | Fully Remote Up to £37,500 DOE + Excellent Benefits Are you an experienced Employee Relations professional looking for a role that offers genuine variety, autonomy and career development? I'm delighted to be partnering with a leading national organisation to recruit an Employee Relations Specialist to join its growing HR team. This is a fantastic opportunity to work within a supportive, collaborative environment where you'll gain exposure to complex ER casework, organisational change projects and Employment Tribunal activity, all while working fully remotely. If you're passionate about delivering commercially focused, people-centred HR advice and enjoy navigating complex employee relations matters, this could be the perfect next step in your career. The Role As an Employee Relations Specialist, you'll be a trusted advisor to managers across the UK and Republic of Ireland, providing practical, legally compliant guidance on a broad range of employee relations issues. Your responsibilities will include: Managing a varied caseload including disciplinary, grievance, performance, absence and wellbeing matters. Providing expert advice to managers on complex employee relations issues. Supporting Employment Tribunal activity, including early conciliation, case preparation and documentation. Assisting with organisational change projects, including restructures, redundancy, redeployment and TUPE. Working closely with HR Business Partners and stakeholders across multiple business functions. Reviewing HR policies and procedures to ensure compliance with employment legislation. Analysing employee relations trends to identify opportunities for continuous improvement and risk reduction.About You We're looking for someone who brings: Previous experience in an Employee Relations Specialist or HR role managing complex casework. Strong knowledge of UK employment legislation, with exposure to Republic of Ireland or Northern Ireland legislation being advantageous. Confidence influencing and advising managers at all levels. Excellent communication, organisation and stakeholder management skills. The ability to manage multiple priorities in a fast-paced environment.A CIPD qualification (or working towards one), mediation training, or Employment Tribunal experience would be advantageous but are not essential. What's in it for you? Fully remote working anywhere in the UK. Salary up to £37,500 depending on experience. Exposure to complex Employee Relations and Employment Tribunal work to further develop your expertise. Ongoing mentoring and support from an experienced Employee Relations Manager. The opportunity to join a collaborative HR team where your contribution will genuinely influence how employee relations is delivered across the organisation.If you're ready to take the next step in your Employee Relations career and want to join an organisation that will invest in your development, I'd love to hear from you. Apply today via the link below

HR Manager Placement Programme | £28K–£55K+ | Job Placement Programme Please note this is a training course, and fees apply. Job Guarantee Complete the programme and get a job, or get your course fees back. Ready for a career change? ITOL Recruit’s HR Manager Job Programme is designed for individuals looking to move into Human Resources with no prior experience required. No prior experience required. Train online at your own pace and land your first HR Manager role in as little as 1–3 months. Salary Expectations: HR Administrator: £30,000+ HR Assistant: £35,000+ HR Officer: £35,000+ HR Manager: £55,000+ Senior HR roles: £60,000+ We Get You Hired We’re not new to this. ITOL Recruit has over 15 years’ experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your training over 12 months so you can get qualified without financial pressure. Our Programme Includes: Accrediation by the Chartered Institute of Personnel & Development (CIPD) Covers recruitment, employee relations, HR systems, and more for practical experience Professional CV and LinkedIn optimisation Dedicated recruitment support until you’re placed Ready to Start? Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer your questions and help you take the first step towards a new, rewarding career in Human Resources

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus, we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your wider strategic, analytical, relationship-building and commercial skills far beyond transactional, reactive ER support. Ready to turn your ER expertise into strategic influence, measurable customer value and commercial growth? We’d love to hear from you. The Role at a Glance ER Customer Success Manager (in-house title) Remote Working | Occasional Travel to Ellesmere Port, Cheshire and Client Sites £50,454 – £65,454 37.5 Hours per Week | Flexible Working Between 8am–7pm, Monday–Friday Reporting to: Head of Customer Success Pedigree: UK’s Leading Provider of HR Technology, Consulting and Advisory Services Clients Include: Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury’s, United Utilities, Sage and more Your Background / Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus helps organisations unlock the full potential of their people through award-winning HR technology, consultancy and advisory services. Combining cloud technology, data insight and genuine HR expertise, we help some of the UK’s largest employers simplify Employee Relations, reduce people risk and create better workplace outcomes. Our award-winning SaaS platform, empower®, alongside our consultancy and advisory services, gives customers the technology, expertise and insight to manage ER with greater confidence, consistency and efficiency. The Opportunity You’ll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. Your role is to get closer to each customer’s strategic people agenda – understanding their priorities, pain points and future plans so that AdviserPlus can provide the right support at the right time. By building trusted relationships with HR Directors, CPOs and senior People leaders, you’ll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement. Beyond retention, you’ll spot and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services. This is about more than keeping customers happy. It’s about knowing their organisation, anticipating what’s coming and turning insight into action, value and sustainable ARR growth. Where You’ll Add Value • Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders. • Stay close to customers’ strategic agendas, organisational priorities and emerging people challenges. • Surface upcoming restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early. • Develop Customer Success Plans aligned with each customer’s people strategy, ER priorities and commercial objectives. • Use ER data, workforce trends and customer insight to identify risk, improvement opportunities and additional value. • Translate insight into clear plans, measurable outcomes and meaningful strategic recommendations. • Lead Quarterly and Annual Service Reviews that influence action, not simply report activity. • Recommend the right combination of technology, advisory, consultancy and professional services. • Identify and convert strategic upsell and cross-sell opportunities to grow ARR. • Monitor customer health, adoption and ER trends to manage risk proactively and strengthen retention. • Apply sound ER judgement and UK employment law knowledge within a commercial, customer-facing environment. • Partner with Sales, Product, Marketing, Professional Services and Support to deliver joined-up customer outcomes. • Drive retention, Net Revenue Retention and sustainable account growth. About You You understand Employee Relations deeply enough to see beyond individual cases. You can spot patterns, challenge thinking and help customers make longer-term, measurable improvements. You’re also commercially astute. You know how to turn trusted relationships and genuine customer insight into relevant solutions, stronger partnerships and account growth. You’ll likely bring: • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another client-facing role within B2B SaaS or Professional Services. • CIPD Level 5+ or equivalent, supported by credible ER advisory experience. • Strong knowledge of UK employment law and ER best practice, with the judgement to apply it commercially. • A proven track record of retaining customers and growing ARR through strategic upselling and cross-selling. • Experience using HR or ER data to identify issues, drive continuous improvement and measure outcomes. • The credibility and executive presence to advise, present to and influence HR Directors, CPOs and senior People leaders. • Strong commercial judgement and the ability to translate ER expertise into customer value and revenue growth. • Excellent communication, presentation, negotiation and stakeholder management skills. • Strong analytical, problem-solving and data-driven decision-making capability. • The ability to manage multiple priorities and work effectively across teams. • Experience with Customer Success platforms such as Gainsight or ChurnZero, and CRM tools such as Salesforce or HubSpot. Why Join AdviserPlus? • Work strategically with some of the UK’s best-known enterprise employers. • Join a leading HR technology and advisory business where genuine ER expertise matters. • Remote-first working with flexibility built into the role. • £50,454 – £65,454 salary. • Pension Scheme and Life Assurance. • Health Cashback Plan and Employee Assistance Programme. • Holiday Purchase Scheme. • Professional Qualification Support and Membership Contributions. • Volunteering Days and Long Service Awards. • Career development within a growing, award-winning business. Apply Now If you can combine strategic ER expertise, enterprise-level customer relationships and proven commercial growth, we’d love to hear from you. Join AdviserPlus and help some of the UK’s largest employers anticipate people challenges, improve Employee Relations and turn insight into measurable, lasting value. Apply now. Application notice: We take your privacy seriously. As you might expect, you may be contacted by email, text or telephone. Your data is processed by our talent partner, RR (Recruitment Revolution), on the basis of its legitimate interests in fulfilling the recruitment process. Please refer to its Data Privacy Policy and Notice on the RR website for further details

Customer Relations Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Build Relationships That Change Lives At Crystal Care Collection, we create luxury care homes where residents receive exceptional care and families find reassurance, trust and support at every stage of their journey. We're looking for an enthusiastic and driven Customer Relations Manager to become the welcoming face of our home, helping prospective residents and their families navigate one of life's most important decisions while supporting occupancy growth and strengthening our presence within the local community. This is an exciting opportunity for someone who thrives on building relationships, enjoys networking and has a passion for delivering outstanding customer experiences. About the Role As Customer Relations Manager, you'll lead all aspects of enquiry management and local marketing, guiding prospective residents from their first enquiry through to moving into their new home. Working closely with the General Manager and wider team, you'll develop community partnerships, organise events, manage marketing initiatives and ensure every interaction reflects the warmth, professionalism and excellence that defines Crystal Care Collection. You'll play a key role in growing occupancy while ensuring every family feels informed, supported and confident throughout their journey. Key Responsibilities • Act as the primary point of contact for prospective residents and their families, providing guidance and support from initial enquiry through to admission., • Deliver engaging and personalised home tours, showcasing the exceptional environment and services available., • Develop and maintain strong relationships with local healthcare professionals, charities, community groups, schools and other referral partners., • Generate high-quality enquiries through networking, community engagement and local marketing initiatives., • Plan and host events within the home and represent Crystal Care Collection at external community events., • Maintain and develop an accurate database of prospective residents, delivering regular communications through newsletters and digital marketing., • Ensure all enquiries are managed promptly and professionally, maintaining detailed records within the CRM system., • Nurture every enquiry through the customer journey, identifying opportunities to convert interest into admissions., • Support respite-to-permanent resident conversions through ongoing engagement with residents and families., • Work with the marketing and PR teams to promote the home through social media, care home review platforms and local stories., • Ensure show suites and communal areas are presented to the highest standard to reflect the luxury environment., • Train and support colleagues to confidently handle enquiries and conduct home tours during evenings and weekends when required., • Develop and implement a local marketing plan aligned with occupancy targets and business objectives. About You We're looking for someone who: • Has previous experience in sales, marketing, customer relations or business development, ideally within health or social care., • Is an exceptional communicator with outstanding interpersonal skills., • Enjoys building relationships and establishing trust with families, professionals and colleagues., • Has a proactive, organised and results-driven approach., • Is confident networking and representing the organisation within the local community., • Can manage multiple priorities while delivering an exceptional customer experience., • Demonstrates professionalism, compassion and integrity in every interaction., • Shares our values of compassion, thoughtfulness, integrity and excellence. Working Pattern • Monday Friday, • 9:00am 5:00pm, • 40 hours per week Flexibility may occasionally be required to support evening or weekend events and home tours. Salary £38,000 £40,000 per annum What We Offer • Full induction training programme, • Fully funded Blue Light Card, • Fully funded Enhanced DBS check, • Refer a Friend bonus scheme, • Ongoing professional development and career progression opportunities, • Supportive and collaborative leadership team, • The opportunity to make a meaningful difference to residents and families every day, • A rewarding role within a growing and forward-thinking organisation Join Our Team This is more than a sales roleit's an opportunity to help families make one of the most important decisions of their lives while showcasing the exceptional care and environment that Crystal Care Collection provides. If you're passionate about people, thrive on building relationships and want to play a key role in the success of a luxury care home, we'd love to hear from you. Apply today and help us welcome more residents into a place they can truly call home. We are currently unable to offer sponsorship. Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy. #IND4 JBRP1_UKTJ

Graduate Trainee Product Manager Croatian £30,000£35,000per annum dependent on experience Permanent Folkestone Hybrid + Overseas Travel Required Saga Travel is growing, and were looking for a language graduate who can speak fluent Croatian to help us shape exciting, memorable holidays for our guests. This is a fantastic opportunity for recent language grads or even candidates with fluent skills looking to start a career in travel. You will be passionate about all things travel, understand Croatian-speaking destinations and want to build a career in travel product development / buying teams. Youll use your knowledge of the language, culture, history, and customer appeal of your region to help create standout tours, hotel stays and holiday experiences that offer something genuinely different to the UK travel market. Working as part of our expanding Product team, youll regularly travel overseas to research destinations, meet suppliers, develop new ideas and bring unique holiday propositions to life. Youll be involved in sourcing quality hotels, building touring itineraries, negotiating commercial terms and ensuring every product delivers great value, excellent service and the trusted Saga experience our customers expect. You dont need to know everything from day one. With the support of our experienced Director of Product and a passionate team around you, youll develop your skills in supplier management, contract negotiation, product design and commercial decision-making within the travel industry. If you are fluent in Croatian, commercially curious, creative and excited by the idea of turning destination knowledge into exceptional travel experiences, this could be a brilliant start for a progressive path in the travel industry. At Saga, we work in a hybrid way, with time split between home and our Folkestone office. When youre working in the UK, youll be spending a minimum of 3 days a week in the office and youll also need to be comfortable travelling overseas, sometimes at short notice. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platformMain Responsibilities Our Graduate Trainee Product Managers will be exposed to working alongside an array of functions at Saga such as; commercial, Operations, marketing, finance and sales. You will also represent the brand when meeting with tourist boards and other industry partners. This is not a typical Grad Scheme, truly everyday will be different. With your language skill and passion for travel, you can instantly make an impact here. This exciting role will cover; Learning to deliver commercially successful travel products that meet revenue and margin targets. Taking ownership of supplier contracts, ensuring agreements are competitive and commercially sound. Helping to shape the future of Saga Holidays product range. Improving Sagas relations with its suppliers and potential suppliers via effective account management. Maintaining high levels of product quality as measured in customer satisfaction targets, including NPS. Taking action to improve sales delivery to my areas of responsibility considering commercial data and market insights. Managing my time and priorities to ensure deadlines and business objectives are consistently met. Seeking out potential new suppliers and assist in managing commercial relationships with existing ones. Working under the guidance of the Director of Product and Senior Product Managers to develop new and innovative tour concepts and itineraries. Researching new destinations and seek out new potential suppliers, gradually becoming an expert in your area of responsibility through frequent resort visits. Conducting online and face to face meetings with our overseas hotel, coach and excursion providers, negotiating contracts in line with commercial targets. Working closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns. Working in conjunction with Marketing to ensure accurate product presentation. Developing a deep understanding of the Saga brand and how to convey the benefits of collaboration to potential partners. Meeting with Tourist boards in core product areas and work alongside them to develop our business. Delivering product briefs to Sales, Marketing and Studio. Providing day to day support to the Director of Product. Attending trade fairs, travel conferences and destination workshops, developing a wide network of contacts. The Ideal Candidate You will be a confident communicator in Croatian, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; Independent, able to represent the business when travelling solo on business. Be a confident communicator with the ability to build and develop relationships with our suppliers and new prospects. Can demonstrate a real passion for travel products and Spanish speaking destinations. Able to bring new ideas to the team for our destinations. Can demonstrate a considered approach with a high-level detail and numeracy skills. Has excellent written communication and presentation abilities. Be a proficient user across Microsoft Office (Excel, PowerPoint, Word). Have the flexibility to travel frequently overseas, sometimes this could be at short notice and could be 3 or 4 nights away from home in our peak buying periods. Desirable; Educational qualifications in art, literature, history and culture. Destination knowledge arising from past travel experiences across the region of Croatia. Ability to manage multiple projects and priorities simultaneously. Experience & qualifications relating to the tourism sector. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 JBRP1_UKTJ

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards. Guide clients through launches, pivots and scale moments. Coach AMs on communication, organisation and client ownership.

UK Timber Contractor Team Lead (CTL) for Ireland HV timber clearance. Lead crews safely, ensure ESB standards, manage docs, and drive performance. Strong communicator with valid licences. Job Scope We are looking for Timber Contractor Team Leaders from the UK to work in Ireland To manage timber crews for large scale HV/MV/LV Timber hazard clearance across Ireland and ensure that works are done to client specification and in accordance with SHEQ standards Needs to Have • Min 3 years experience in a tree surgeon role, • At least one year of experience with an electrical utility, • All relevant H&S accreditation and certification (i.e. chainsaw, polesaw, climbing certificate), • Full Drivers Licence, • Experience in managing teams in a fast paced and process driven environment, • IT proficiency - MS OfficeRequirements, • Be responsible for the safe completion of the work., • Ensure work is completed in a safely and efficiently using ESB approved work methods in accordance with client specifications., • Responsible for ensuring that all relevant site documentation and client paperwork is completed accurately and as per client SLA, • Ensure that an Electrical Hazard Risk Assessment (EHRA) is completed for each site., • Ensure that All crew members are involved in the completion of the EHRA., • Capture detailed PWPA assessments when not on timber cutting duties., • Ensure that all crew are compliant with instructions regarding use of PPE and equipment, • Responsible for site meetings and instructing crews in regards to the daily tasks and highlighting on site hazards, • Notify the System Controller each day prior to cutting timber when the networks are Live and also on completion of the work., • Be aware of other work crews who may impact on timber cutting., • Have up to date Network Diagrams., • Be available on site at all times., • Always follow the instructions of the Contractor Supervisor., • Assign a Dedicated Lookout Person for the work when required., • Have an updated Health and Safety Plan available on site at all times and where additional hazards are identified to draw up task specific risk assessment and method statement., • Report any damage to company vehicles, tools or equipment to Plant Manager, • Responsible for the safe usage of all plant issued to the crew., • Ensure good public relations are maintained, where by we are required to gain access to private property`s., • Record and report all accidents and near misses/good catches and submit to PM and H&S Manager in a timely fashion, • Responsible for the day-to-day implementation of the SHEQ systems on all sites, • Escalate any breaches of H&S outside of Crew Leaders remit to the Project Manager, • Aid in the training of other where required to do so., • Responsible for ensuring the required Quality standards on site are met., • Responsible for the Pre and after photo evidence of all works carried out., • Brief the crew on:, • The work plan., • The work to be completed., • The extremities of the worksite., • Adjacent live networks., • Any special work sequencing. JBRP1_UKTJ

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus , we're looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK's best-known employers. This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your wider strategic, analytical, relationship-building and commercial skills far beyond transactional, reactive ER support. Ready to turn your ER expertise into strategic influence, measurable customer value and commercial growth? We'd love to hear from you. The Role at a Glance ER Customer Success Manager (in-house title) Remote Working | Occasional Travel to Ellesmere Port, Cheshire and Client Sites £50,454 – £65,454 37.5 Hours per Week | Flexible Working Between 8am–7pm, Monday–Friday Reporting to: Head of Customer Success Pedigree: UK's Leading Provider of HR Technology, Consulting and Advisory Services Clients Include: Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background / Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus helps organisations unlock the full potential of their people through award-winning HR technology, consultancy and advisory services. Combining cloud technology, data insight and genuine HR expertise, we help some of the UK's largest employers simplify Employee Relations, reduce people risk and create better workplace outcomes. Our award-winning SaaS platform, empower®, alongside our consultancy and advisory services, gives customers the technology, expertise and insight to manage ER with greater confidence, consistency and efficiency. The Opportunity You'll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. Your role is to get closer to each customer's strategic people agenda – understanding their priorities, pain points and future plans so that AdviserPlus can provide the right support at the right time. By building trusted relationships with HR Directors, CPOs and senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement. Beyond retention, you'll spot and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services. This is about more than keeping customers happy. It's about knowing their organisation, anticipating what's coming and turning insight into action, value and sustainable ARR growth. Where You'll Add Value • Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders. • Stay close to customers' strategic agendas, organisational priorities and emerging people challenges. • Surface upcoming restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early. • Develop Customer Success Plans aligned with each customer's people strategy, ER priorities and commercial objectives. • Use ER data, workforce trends and customer insight to identify risk, improvement opportunities and additional value. • Translate insight into clear plans, measurable outcomes and meaningful strategic recommendations. • Lead Quarterly and Annual Service Reviews that influence action, not simply report activity. • Recommend the right combination of technology, advisory, consultancy and professional services. • Identify and convert strategic upsell and cross-sell opportunities to grow ARR. • Monitor customer health, adoption and ER trends to manage risk proactively and strengthen retention. • Apply sound ER judgement and UK employment law knowledge within a commercial, customer-facing environment. • Partner with Sales, Product, Marketing, Professional Services and Support to deliver joined-up customer outcomes. • Drive retention, Net Revenue Retention and sustainable account growth. About You You understand Employee Relations deeply enough to see beyond individual cases. You can spot patterns, challenge thinking and help customers make longer-term, measurable improvements. You're also commercially astute. You know how to turn trusted relationships and genuine customer insight into relevant solutions, stronger partnerships and account growth. You'll likely bring: • 5+ years' experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another client-facing role within B2B SaaS or Professional Services. • CIPD Level 5+ or equivalent, supported by credible ER advisory experience. • Strong knowledge of UK employment law and ER best practice, with the judgement to apply it commercially. • A proven track record of retaining customers and growing ARR through strategic upselling and cross-selling. • Experience using HR or ER data to identify issues, drive continuous improvement and measure outcomes. • The credibility and executive presence to advise, present to and influence HR Directors, CPOs and senior People leaders. • Strong commercial judgement and the ability to translate ER expertise into customer value and revenue growth. • Excellent communication, presentation, negotiation and stakeholder management skills. • Strong analytical, problem-solving and data-driven decision-making capability. • The ability to manage multiple priorities and work effectively across teams. • Experience with Customer Success platforms such as Gainsight or ChurnZero, and CRM tools such as Salesforce or HubSpot. Why Join AdviserPlus? • Work strategically with some of the UK's best-known enterprise employers. • Join a leading HR technology and advisory business where genuine ER expertise matters. • Remote-first working with flexibility built into the role. • £50,454 – £65,454 salary. • Pension Scheme and Life Assurance. • Health Cashback Plan and Employee Assistance Programme. • Holiday Purchase Scheme. • Professional Qualification Support and Membership Contributions. • Volunteering Days and Long Service Awards. • Career development within a growing, award-winning business. Apply Now If you can combine strategic ER expertise, enterprise-level customer relationships and proven commercial growth, we'd love to hear from you. Join AdviserPlus and help some of the UK's largest employers anticipate people challenges, improve Employee Relations and turn insight into measurable, lasting value. Apply now. Application notice: We take your privacy seriously. As you might expect, you may be contacted by email, text or telephone. Your data is processed by our talent partner, RR (Recruitment Revolution), on the basis of its legitimate interests in fulfilling the recruitment process. Please refer to its Data Privacy Policy and Notice on the RR website for further details. TPBN1_UKTJ

HR & Recruitment Manager Job Type: Full-time, Permanent Established in 1975, Luddon Construction Ltd is one of the countrys leading privately owned construction companies. We are a successful and reputable civil engineering, building and surfacing contractor based in Glasgow, with operations and projects now spanning throughout the UK. With over 500 employees, we are well placed to apply our experience to demanding markets and provide integrated and practical solutions to our clients. The Role: We are currently seeking an experienced HR & Recruitment Manager to manage and develop our HR and recruitment function. This is an important role within the business, supporting the attraction, appointment, onboarding and retention of a suitably competent workforce in line with company procedures, employment legislation and operational needs. The successful candidate will lead recruitment and selection activity across the business, support managers with effective people management, oversee onboarding and associated HR administration, and help improve HR processes, systems and employee experience. The role will also work closely with Payroll to ensure accurate and timely sharing of employee information, including starters, leavers, contract changes, absence, annual leave and other employment-related updates. This role would suit someone who is professional, organised and confident in working with managers across a multi-site operational business. The post holder will help ensure that recruitment and HR decisions are fair, consistent and aligned with the companys values, competence requirements and longer-term workforce needs. Key Responsibilities: Manage the recruitment process for vacancies across the business, from vacancy approval and advertising through to job offers and onboarding. Work with recruiting managers to prepare, review and update job descriptions and person specifications so that requirements are accurate, role-specific and relevant. Provide advice and support to managers on recruitment practice, interview planning, candidate assessment and fair decision-making. Ensure vacancies are advertised through appropriate internal and external channels, including the company website, job boards, professional networking platforms and recruitment agencies where agreed. Review applications, CVs and supporting information against agreed person specification criteria and provide suitable shortlists to recruiting managers. Coordinate interviews and support managers in assessing candidates, including checking relevant information and clarifying any gaps or concerns. Ensure recruitment activity is carried out in line with company procedures, equality and inclusion principles, data protection requirements and relevant employment legislation. Oversee offer, contract issue request and onboarding documentation, ensuring all required pre-employment checks are completed before employment starts. Support onboarding arrangements for new employees, working with line managers, IT, Plant & Transport, HSEQ and Training to help new starters settle in and understand what is expected of them. Work closely with Payroll to ensure accurate and timely sharing of employee information, including starters, leavers, contract changes, absence and annual leave. Maintain accurate recruitment, onboarding and HR records, ensuring documentation is retained securely and is available for audit where required. Monitor recruitment activity, related KPIs and candidate experience, identifying opportunities to improve efficiency, consistency and quality. Ensure relevant health, safety and competence requirements are reflected in recruitment, onboarding and employee support processes. Support the development and improvement of HR systems, templates, procedures and guidance. Provide HR advice and support to managers and employees on employment matters, escalating complex or sensitive issues where required. Support workforce planning, retention initiatives, HR projects, policy reviews and wider continuous improvement activity. Person Specification: Essential: CIPD qualification or equivalent HR/recruitment experience. Experience in a HR, recruitment or people management role, ideally in a multi-site or operational business. Experience managing recruitment and selection processes from vacancy approval through to appointment and onboarding. Good understanding of fair recruitment practice, equal opportunities, right to work checks, data protection and relevant employment legislation. Ability to work with managers to develop job descriptions, person specifications and interview criteria. Excellent communication and interpersonal skills, with the confidence to advise and influence managers professionally. Strong organisational skills, with the ability to manage multiple vacancies, priorities and deadlines. High level of accuracy, discretion and integrity when handling confidential employee and candidate information. Competent user of Microsoft Office, including Word, Excel, Outlook and Teams. Full UK driving licence. Desirable : Associate CIPD membership or above. Experience within construction, civil engineering or a similar multi-site operational environment. Experience using HR systems, applicant tracking systems or online recruitment platforms. Experience supporting onboarding, employee relations or workforce planning. Ability to analyse recruitment data and prepare clear management reports. We are looking for someone who can provide a professional, practical and consistent HR and recruitment service across the business. The successful candidate will be organised, approachable and confident when dealing with managers, employees, candidates, agencies and external partners. They will also be expected to support continuous improvement within the HR function and contribute positively to the employee and candidate experience. How to Apply: Please forward your application in electronic format, including current CV details No agency applications please. TPBN1_UKTJ

Job Title: Fire & Security Sales Manager Location: Aberdeen - In Person Job Type: Full-time Salary: £45,000 - £50,000 per annum Benefits: Casual dress code Free on-site parking Car allowance of £500 per month plus mileage UK visa sponsorship available About the Company We are a forward-thinking organization dedicated to protecting people and property through innovative fire safety and security solutions. We are looking for a dynamic and results-driven Sales Manager to lead our commercial sales initiatives and drive growth within the sector. The Role In this pivotal leadership role, you will take ownership of the sales strategy, manage a high-performing team, and oversee the entire sales cycle from prospecting to closing. You will be responsible for expanding our B2B market share while ensuring that our solutions meet the highest standards of safety and reliability. Key Responsibilities Strategic Leadership: Develop and execute strategic sales plans to penetrate new markets and grow existing accounts within the fire and security industry. Team Management: Lead, motivate, and mentor a sales team, fostering a culture of excellence and continuous improvement. Client Relations: Build and maintain strong relationships with key B2B clients, identifying their needs and delivering tailored security solutions (Fire Detection, Access Control, CCTV, and Integrated Systems). CRM & Analysis: Utilize Salesforce (or similar CRM tools) to manage pipelines, forecast sales performance, and analyze data for informed decision-making. Market Intelligence: Conduct market analysis to identify emerging trends, the competitive landscape, and new business opportunities. Collaboration: Work closely with technical teams to ensure proposals are compliant, technically sound, and competitively priced. Brand Representation: Represent the company at industry events, trade shows, and networking functions to generate leads and enhance brand visibility. Requirements Experience: Proven management experience leading sales teams specifically within the Fire Safety or Security industry. Sales Acumen: Demonstrated success in B2B sales with a consistent track record of meeting or exceeding targets. Technical Knowledge: Familiarity with fire detection systems, alarms, access control, or CCTV surveillance solutions is highly desirable. Systems: Proficiency with Salesforce or comparable CRM platforms for managing sales processes. Soft Skills: Exceptional leadership and motivational skills, with strong analytical abilities to interpret data and market trends. Why Join Us? Impact: Play a key role in shaping safer environments while making a tangible impact every day. Culture: Join a supportive team environment that empowers employees through ongoing development opportunities. How to Apply If you are ready to take the next step in your career and lead a team dedicated to safety and innovation, we want to hear from you. Please submit your CV and cover letter today. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates. SER-IN

Role: Employee Relations Specialist Location: Must be UK | Fully Remote Up to £37,500 DOE + Excellent Benefits Are you an experienced Employee Relations professional looking for a role that offers genuine variety, autonomy and career development? I'm delighted to be partnering with a leading national organisation to recruit an Employee Relations Specialist to join its growing HR team. This is a fantastic opportunity to work within a supportive, collaborative environment where you'll gain exposure to complex ER casework, organisational change projects and Employment Tribunal activity, all while working fully remotely. If you're passionate about delivering commercially focused, people-centred HR advice and enjoy navigating complex employee relations matters, this could be the perfect next step in your career. The Role As an Employee Relations Specialist, you'll be a trusted advisor to managers across the UK and Republic of Ireland, providing practical, legally compliant guidance on a broad range of employee relations issues. Your responsibilities will include: Managing a varied caseload including disciplinary, grievance, performance, absence and wellbeing matters. Providing expert advice to managers on complex employee relations issues. Supporting Employment Tribunal activity, including early conciliation, case preparation and documentation. Assisting with organisational change projects, including restructures, redundancy, redeployment and TUPE. Working closely with HR Business Partners and stakeholders across multiple business functions. Reviewing HR policies and procedures to ensure compliance with employment legislation. Analysing employee relations trends to identify opportunities for continuous improvement and risk reduction.About You We're looking for someone who brings: Previous experience in an Employee Relations Specialist or HR role managing complex casework. Strong knowledge of UK employment legislation, with exposure to Republic of Ireland or Northern Ireland legislation being advantageous. Confidence influencing and advising managers at all levels. Excellent communication, organisation and stakeholder management skills. The ability to manage multiple priorities in a fast-paced environment.A CIPD qualification (or working towards one), mediation training, or Employment Tribunal experience would be advantageous but are not essential. What's in it for you? Fully remote working anywhere in the UK. Salary up to £37,500 depending on experience. Exposure to complex Employee Relations and Employment Tribunal work to further develop your expertise. Ongoing mentoring and support from an experienced Employee Relations Manager. The opportunity to join a collaborative HR team where your contribution will genuinely influence how employee relations is delivered across the organisation.If you're ready to take the next step in your Employee Relations career and want to join an organisation that will invest in your development, I'd love to hear from you. Apply today via the link below

Graduate Trainee Product Manager French Speaking £30,000£35,000 per annum, dependent on experience Permanent Folkestone Hybrid + Overseas Travel Required Saga Travel is growing, and were looking for a language graduate who can speak fluent French to help us shape exciting, memorable holidays for our guests. This is a fantastic opportunity for recent language grads or even candidates with fluent skills looking to start a career in travel. You will be passionate about all things travel, understand French-speaking destinations and want to build a career in travel product development / buying teams. Youll use your knowledge of the language, culture, history, and customer appeal of your region to help create standout tours, hotel stays and holiday experiences that offer something genuinely different to the UK travel market. Working as part of our expanding Product team, youll regularly travel overseas to research destinations, meet suppliers, develop new ideas and bring unique holiday propositions to life. Youll be involved in sourcing quality hotels, building touring itineraries, negotiating commercial terms and ensuring every product delivers great value, excellent service and the trusted Saga experience our customers expect. You dont need to know everything from day one. With the support of our experienced Director of Product and a passionate team around you, youll develop your skills in supplier management, contract negotiation, product design and commercial decision-making within the travel industry. If you are fluent in French, commercially curious, creative and excited by the idea of turning destination knowledge into exceptional travel experiences, this could be a brilliant start for a progressive path in the travel industry. At Saga, we work in a hybrid way, with time split between home and our Folkestone office. When youre working in the UK, youll be spending a minimum of 3 days a week in the office and youll also need to be comfortable travelling overseas, sometimes at short notice. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platformMain Responsibilities Our Graduate Trainee Product Managers will be exposed to working alongside an array of functions at Saga such as; commercial, Operations, marketing, finance and sales. You will also represent the brand when meeting with tourist boards and other industry partners. This is not a typical Grad Scheme, truly everyday will be different. With your language skill and passion for travel, you can instantly make an impact here. This exciting role will cover; Learning to deliver commercially successful travel products that meet revenue and margin targets. Taking ownership of supplier contracts, ensuring agreements are competitive and commercially sound. Helping to shape the future of Saga Holidays product range. Improving Sagas relations with its suppliers and potential suppliers via effective account management. Maintaining high levels of product quality as measured in customer satisfaction targets, including NPS. Taking action to improve sales delivery to my areas of responsibility considering commercial data and market insights. Managing my time and priorities to ensure deadlines and business objectives are consistently met. Seeking out potential new suppliers and assist in managing commercial relationships with existing ones. Working under the guidance of the Director of Product and Senior Product Managers to develop new and innovative tour concepts and itineraries. Researching new destinations and seek out new potential suppliers, gradually becoming an expert in your area of responsibility through frequent resort visits. Conducting online and face to face meetings with our overseas hotel, coach and excursion providers, negotiating contracts in line with commercial targets. Working closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns. Working in conjunction with Marketing to ensure accurate product presentation. Developing a deep understanding of the Saga brand and how to convey the benefits of collaboration to potential partners. Meeting with Tourist boards in core product areas and work alongside them to develop our business. Delivering product briefs to Sales, Marketing and Studio. Providing day to day support to the Director of Product. Attending trade fairs, travel conferences and destination workshops, developing a wide network of contacts. The Ideal Candidate You will be a confident communicator in French, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; Independent, able to represent the business when travelling solo on business. Be a confident communicator with the ability to build and develop relationships with our suppliers and new prospects. Can demonstrate a real passion for travel products and Spanish speaking destinations. Able to bring new ideas to the team for our destinations. Can demonstrate a considered approach with a high-level detail and numeracy skills. Has excellent written communication and presentation abilities. Be a proficient user across Microsoft Office (Excel, PowerPoint, Word). Have the flexibility to travel frequently overseas, sometimes this could be at short notice and could be 3 or 4 nights away from home in our peak buying periods. Desirable; Educational qualifications in art, literature, history and culture. Destination knowledge arising from past travel experiences particularly relating to Europe, Latin America and Asia. Ability to manage multiple projects and priorities simultaneously. Experience & qualifications relating to the tourism sector. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 JBRP1_UKTJ

Graduate Trainee Product Manager Greek Speaking £30,000£35,000 per annum, dependent on experience Permanent Folkestone Hybrid + Overseas Travel Required Saga Travel is growing, and were looking for a language graduate who can speak fluent Greek to help us shape exciting, memorable holidays for our guests. This is a fantastic opportunity for recent language grads or even candidates with fluent skills looking to start a career in travel. You will be passionate about all things travel, understand Greek-speaking destinations and want to build a career in travel product development / buying teams. Youll use your knowledge of the language, culture, history, and customer appeal of your region to help create standout tours, hotel stays and holiday experiences that offer something genuinely different to the UK travel market. Working as part of our expanding Product team, youll regularly travel overseas to research destinations, meet suppliers, develop new ideas and bring unique holiday propositions to life. Youll be involved in sourcing quality hotels, building touring itineraries, negotiating commercial terms and ensuring every product delivers great value, excellent service and the trusted Saga experience our customers expect. You dont need to know everything from day one. With the support of our experienced Director of Product and a passionate team around you, youll develop your skills in supplier management, contract negotiation, product design and commercial decision-making within the travel industry. If you are fluent in Greek, commercially curious, creative and excited by the idea of turning destination knowledge into exceptional travel experiences, this could be a brilliant start for a progressive path in the travel industry. At Saga, we work in a hybrid way, with time split between home and our Folkestone office. When youre working in the UK, youll be spending a minimum of 3 days a week in the office and youll also need to be comfortable travelling overseas, sometimes at short notice. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platformMain Responsibilities Our Graduate Trainee Product Managers will be exposed to working alongside an array of functions at Saga such as; commercial, Operations, marketing, finance and sales. You will also represent the brand when meeting with tourist boards and other industry partners. This is not a typical Grad Scheme, truly everyday will be different. With your language skill and passion for travel, you can instantly make an impact here. This exciting role will cover; Learning to deliver commercially successful travel products that meet revenue and margin targets. Taking ownership of supplier contracts, ensuring agreements are competitive and commercially sound. Helping to shape the future of Saga Holidays product range. Improving Sagas relations with its suppliers and potential suppliers via effective account management. Maintaining high levels of product quality as measured in customer satisfaction targets, including NPS. Taking action to improve sales delivery to my areas of responsibility considering commercial data and market insights. Managing my time and priorities to ensure deadlines and business objectives are consistently met. Seeking out potential new suppliers and assist in managing commercial relationships with existing ones. Working under the guidance of the Director of Product and Senior Product Managers to develop new and innovative tour concepts and itineraries. Researching new destinations and seek out new potential suppliers, gradually becoming an expert in your area of responsibility through frequent resort visits. Conducting online and face to face meetings with our overseas hotel, coach and excursion providers, negotiating contracts in line with commercial targets. Working closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns. Working in conjunction with Marketing to ensure accurate product presentation. Developing a deep understanding of the Saga brand and how to convey the benefits of collaboration to potential partners. Meeting with Tourist boards in core product areas and work alongside them to develop our business. Delivering product briefs to Sales, Marketing and Studio. Providing day to day support to the Director of Product. Attending trade fairs, travel conferences and destination workshops, developing a wide network of contacts. The Ideal Candidate You will be a confident communicator in Greek, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; Independent, able to represent the business when travelling solo on business. Be a confident communicator with the ability to build and develop relationships with our suppliers and new prospects. Can demonstrate a real passion for travel products and Spanish speaking destinations. Able to bring new ideas to the team for our destinations. Can demonstrate a considered approach with a high-level detail and numeracy skills. Has excellent written communication and presentation abilities. Be a proficient user across Microsoft Office (Excel, PowerPoint, Word). Have the flexibility to travel frequently overseas, sometimes this could be at short notice and could be 3 or 4 nights away from home in our peak buying periods. Desirable; Educational qualifications in art, literature, history and culture. Destination knowledge arising from past travel experiences particularly relating to Europe mainly Greece. Ability to manage multiple projects and priorities simultaneously. Experience & qualifications relating to the tourism sector. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 JBRP1_UKTJ

Graduate Trainee Product Manager Spanish Speaking Permanent Folkestone Hybrid + Overseas Travel Required £30,000 - £35,000 per annum Saga Travel is growing, and were looking for a language graduate who can speak fluent Spanish to help us shape exciting, memorable holidays for our guests. This is a fantastic opportunity for recent language grads or even candidates with fluent skills looking to start a career in travel. You will be passionate about all things travel, understand Spanish-speaking destinations and want to build a career in travel product development / buying teams. Youll use your knowledge of the language, culture, history, and customer appeal of your region to help create standout tours, hotel stays and holiday experiences that offer something genuinely different to the UK travel market. Working as part of our expanding Product team, youll regularly travel overseas to research destinations, meet suppliers, develop new ideas and bring unique holiday propositions to life. Youll be involved in sourcing quality hotels, building touring itineraries, negotiating commercial terms and ensuring every product delivers great value, excellent service and the trusted Saga experience our customers expect. You dont need to know everything from day one. With the support of our experienced Director of Product and a passionate team around you, youll develop your skills in supplier management, contract negotiation, product design and commercial decision-making within the travel industry. If you are fluent in Spanish, commercially curious, creative and excited by the idea of turning destination knowledge into exceptional travel experiences, this could be a brilliant start for a progressive path in the travel industry. At Saga, we work in a hybrid way, with time split between home and our Folkestone office. When youre working in the UK, youll be spending a minimum of 3 days a week in the office and youll also need to be comfortable travelling overseas, sometimes at short notice. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platformMain Responsibilities Our Graduate Trainee Product Managers will be exposed to working alongside an array of functions at Saga such as; commercial, Operations, marketing, finance and sales. You will also represent the brand when meeting with tourist boards and other industry partners. This is not a typical Grad Scheme, truly everyday will be different. With your language skill and passion for travel, you can instantly make an impact here. This exciting role will cover; Learning to deliver commercially successful travel products that meet revenue and margin targets. Taking ownership of supplier contracts, ensuring agreements are competitive and commercially sound. Helping to shape the future of Saga Holidays product range. Improving Sagas relations with its suppliers and potential suppliers via effective account management. Maintaining high levels of product quality as measured in customer satisfaction targets, including NPS. Taking action to improve sales delivery to my areas of responsibility considering commercial data and market insights. Managing my time and priorities to ensure deadlines and business objectives are consistently met. Seeking out potential new suppliers and assist in managing commercial relationships with existing ones. Working under the guidance of the Director of Product and Senior Product Managers to develop new and innovative tour concepts and itineraries. Researching new destinations and seek out new potential suppliers, gradually becoming an expert in your area of responsibility through frequent resort visits. Conducting online and face to face meetings with our overseas hotel, coach and excursion providers, negotiating contracts in line with commercial targets. Working closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns. Working in conjunction with Marketing to ensure accurate product presentation. Developing a deep understanding of the Saga brand and how to convey the benefits of collaboration to potential partners. Meeting with Tourist boards in core product areas and work alongside them to develop our business. Delivering product briefs to Sales, Marketing and Studio. Providing day to day support to the Director of Product. Attending trade fairs, travel conferences and destination workshops, developing a wide network of contacts. The Ideal Candidate You will be a confident communicator in Spanish, both verbal and written. Aswell as being able to demonstrate the following skills and attributes; Independent, able to represent the business when travelling solo on business. Be a confident communicator with the ability to build and develop relationships with our suppliers and new prospects. Can demonstrate a real passion for travel products and Spanish speaking destinations. Able to bring new ideas to the team for our destinations. Can demonstrate a considered approach with a high-level detail and numeracy skills. Has excellent written communication and presentation abilities. Be a proficient user across Microsoft Office (Excel, PowerPoint, Word). Have the flexibility to travel frequently overseas, sometimes this could be at short notice and could be 3 or 4 nights away from home in our peak buying periods. Desirable; Educational qualifications in art, literature, history and culture. Destination knowledge arising from past travel experiences particularly relating to Europe, Latin America and Asia. Ability to manage multiple projects and priorities simultaneously. Experience & qualifications relating to the tourism sector. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. Were the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and?our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. Were committed to making sure that colleagues can be their best, be themselves and make a difference more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity?and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture weve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work. We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. Were also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and youll receive personal communication throughout your applicant journey when you apply to join Saga. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner. #LI-VL1 JBRP1_UKTJ

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy. As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community. We offer our colleagues A competitive salary and benefits package 4 weeks holiday plus Bank Holidays Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll do as a Customer Liaison Coordinator As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds. By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promoting the home at networking events and through social media platforms. Could you be part of our team? The successful applicant will have: Previous experience as a customer service advisor An understanding of the Health and Social Care sector Experience supporting the customer journey from initial enquiry through to provision of service/product You'll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion Manage multiple priorities to ensure customers receive an engaging experience. Networking Skills with experience of community relations with third party groups and organisations. Flexible and able to remain focused on results under pressure and to challenging deadlines Be self-motivated, proactive, confident, flexible and adaptable Ability to research, handle data and prepare reports Proficiency in the use of Social Media and MS OfficeIf this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Milngavie Manor Milngavie Manor is a luxurious care home in Milngavie, Glasgow, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Strategic ER | Enterprise Customer Success | Data & Insight | ARR Growth Turn Employee Relations Expertise Into Measurable Customer Value. Can you combine credible Employee Relations expertise with commercial Customer Success capability? Are you confident advising HR Directors and senior People leaders, using ER data and insight to identify challenges, shape improvements and demonstrate measurable value? Have you successfully grown customer ARR through strategic upselling and cross-selling? At AdviserPlus, we’re looking for two Strategic ER Customer Success Managers to become trusted partners to some of the UK’s best-known employers. This is a commercially focused Customer Success role where Employee Relations is your subject-matter expertise – giving you the opportunity to use your wider strategic, analytical, relationship-building and commercial skills far beyond transactional, reactive ER support. Ready to turn your ER expertise into strategic influence, measurable customer value and commercial growth? We’d love to hear from you. The Role at a Glance ER Customer Success Manager (in-house title) Remote Working | Occasional Travel to Ellesmere Port, Cheshire and Client Sites £50,454 – £65,454 37.5 Hours per Week | Flexible Working Between 8am–7pm, Monday–Friday Reporting to: Head of Customer Success Pedigree: UK’s Leading Provider of HR Technology, Consulting and Advisory Services Clients Include: Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury’s, United Utilities, Sage and more Your Background / Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus helps organisations unlock the full potential of their people through award-winning HR technology, consultancy and advisory services. Combining cloud technology, data insight and genuine HR expertise, we help some of the UK’s largest employers simplify Employee Relations, reduce people risk and create better workplace outcomes. Our award-winning SaaS platform, empower®, alongside our consultancy and advisory services, gives customers the technology, expertise and insight to manage ER with greater confidence, consistency and efficiency. The Opportunity You’ll own and grow a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. Your role is to get closer to each customer’s strategic people agenda – understanding their priorities, pain points and future plans so that AdviserPlus can provide the right support at the right time. By building trusted relationships with HR Directors, CPOs and senior People leaders, you’ll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable improvement. Beyond retention, you’ll spot and convert genuine opportunities to grow accounts through relevant software, advisory, consultancy and professional services. This is about more than keeping customers happy. It’s about knowing their organisation, anticipating what’s coming and turning insight into action, value and sustainable ARR growth. Where You’ll Add Value • Build trusted strategic relationships with HR Directors, CPOs, ER leaders and senior enterprise stakeholders. • Stay close to customers’ strategic agendas, organisational priorities and emerging people challenges. • Surface upcoming restructures, redundancy programmes, policy changes, complex ER issues and transformation projects early. • Develop Customer Success Plans aligned with each customer’s people strategy, ER priorities and commercial objectives. • Use ER data, workforce trends and customer insight to identify risk, improvement opportunities and additional value. • Translate insight into clear plans, measurable outcomes and meaningful strategic recommendations. • Lead Quarterly and Annual Service Reviews that influence action, not simply report activity. • Recommend the right combination of technology, advisory, consultancy and professional services. • Identify and convert strategic upsell and cross-sell opportunities to grow ARR. • Monitor customer health, adoption and ER trends to manage risk proactively and strengthen retention. • Apply sound ER judgement and UK employment law knowledge within a commercial, customer-facing environment. • Partner with Sales, Product, Marketing, Professional Services and Support to deliver joined-up customer outcomes. • Drive retention, Net Revenue Retention and sustainable account growth. About You You understand Employee Relations deeply enough to see beyond individual cases. You can spot patterns, challenge thinking and help customers make longer-term, measurable improvements. You’re also commercially astute. You know how to turn trusted relationships and genuine customer insight into relevant solutions, stronger partnerships and account growth. You’ll likely bring: • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another client-facing role within B2B SaaS or Professional Services. • CIPD Level 5+ or equivalent, supported by credible ER advisory experience. • Strong knowledge of UK employment law and ER best practice, with the judgement to apply it commercially. • A proven track record of retaining customers and growing ARR through strategic upselling and cross-selling. • Experience using HR or ER data to identify issues, drive continuous improvement and measure outcomes. • The credibility and executive presence to advise, present to and influence HR Directors, CPOs and senior People leaders. • Strong commercial judgement and the ability to translate ER expertise into customer value and revenue growth. • Excellent communication, presentation, negotiation and stakeholder management skills. • Strong analytical, problem-solving and data-driven decision-making capability. • The ability to manage multiple priorities and work effectively across teams. • Experience with Customer Success platforms such as Gainsight or ChurnZero, and CRM tools such as Salesforce or HubSpot. Why Join AdviserPlus? • Work strategically with some of the UK’s best-known enterprise employers. • Join a leading HR technology and advisory business where genuine ER expertise matters. • Remote-first working with flexibility built into the role. • £50,454 – £65,454 salary. • Pension Scheme and Life Assurance. • Health Cashback Plan and Employee Assistance Programme. • Holiday Purchase Scheme. • Professional Qualification Support and Membership Contributions. • Volunteering Days and Long Service Awards. • Career development within a growing, award-winning business. Apply Now If you can combine strategic ER expertise, enterprise-level customer relationships and proven commercial growth, we’d love to hear from you. Join AdviserPlus and help some of the UK’s largest employers anticipate people challenges, improve Employee Relations and turn insight into measurable, lasting value. Apply now. Application notice: We take your privacy seriously. As you might expect, you may be contacted by email, text or telephone. Your data is processed by our talent partner, RR (Recruitment Revolution), on the basis of its legitimate interests in fulfilling the recruitment process. Please refer to its Data Privacy Policy and Notice on the RR website for further details

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Build Relationships That Change Lives.