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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Employee Relations - Principal Associate Job Description About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We’re looking for an AR Principal Associate, reporting directly to the AR Manager, who will own and manage a range of employee relations cases, and provide legislative and best practice advice and coaching to People Leaders and associates throughout the business on a range of employment topics. Alongside case work, they will also coach and guide more junior members of the HR team. What you’ll do * You’ll partner with the business to deliver high quality and proactive case management of employee relations issues such as: disciplinary, grievances, redundancy, TUPE, complex terminations (e.g. involving settlement agreements), ACAS Early Conciliation cases, as well as capability and absence management cases. * You’ll provide the business with pragmatic and commercial solutions to their employee relations cases, whilst considering the employment legal and risk framework, and associate experience. * You’ll ensure legal and HR policy compliance across the business to promote consistency, equality and fairness, and ensure sensitive information is dealt with in accordance with the law and internal information retention procedures. * Where required, you’ll provide coaching to managers to upskill and support them to reach positive, inclusive outcomes with their associates. * You’ll contribute to team development through the sharing of best practice and lessons learnt on cases, and identify issues, trends, and changes needed within our approach or documentation as part of our commitment to continuous improvement. * You’ll build high quality trusted relationships with others in the HR team (e.g. HRBPs, Talent Acquisition, Diversity Inclusion and Belonging). In doing so, you’ll support and maintain an effective feedback loop with them to identify business risks, and ensure leaders engage in risk-based decision making. * You’ll build strong relationships within the pool of trained investigators and hearing managers across the business to obtain support during the life cycle of your individual case work. * You’ll actively participate in broader HR projects and initiatives, bringing your employee relations knowledge to add value and support/challenge next steps. * Where required, you’ll participate in specific risk management activities for the HR team, and analyse case management statistics to identify themes and make recommendations to share with the team and HR Business Partners. * You will manage your cases diligently, updating our case management system regularly, and escalate high risk cases to the AR Manager as and when appropriate. What we’re looking for * You’ll have a strong operational background in Employee Relations - depending on your experience, this might have been in a dedicated employee relations case management role or as part of a generalist HR role. Either way, you will have solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues. * You can demonstrate how you have previously used your knowledge and judgement to help your business stakeholders assess and mitigate (or accept) any employee relations risks posed to their business, and are not afraid to challenge your stakeholders and escalate where necessary in order to manage risk. * You will be used to working with a case management system, with high attention to detail on your cases to ensure accurate records are kept and key documents are appropriately stored. * You’ll have project and/or change management experience, and a continuous improvement mindset. * You’ll enjoy building trusted relationships across teams and identifying ways that the AR Team can add further value within the company. * You’ll be proactive in keeping your own knowledge up to date (e.g. employee relations technical knowledge and external best practice),through attendance at employment law briefings and wider external reading. * You have excellent attention to detail and pride yourself on delivering high levels of service at all times. * You’ll understand the importance of high quality stakeholder management and demonstrate this in your interactions with others. * You’ll have excellent verbal and written communications skills. Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Employee Relations Investigator About this role In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver HR processes flawlessly, and provide a high quality and responsive Employee Relations service to the company. Here at Capital One, we call it Associate Relations (AR). We’re looking for an AR Investigator to investigate all types of employment complaints and provide proactive recommendations to HR business partners and business leaders on employee relations issues. What you’ll do * Investigate and resolve all types of employment complaints or conduct, including harassment, discrimination, retaliation, policy and process disputes, appeals, etc. * Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution * Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner * Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues * Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk * Thoroughly investigate complaints, while using good judgment to analyse evidence and make recommendations * Act as role model and champion for Capital One Values * Participate in internal projects that improve investigative processes * Maintain procedural documentation, templates and guidance to ensure consistent and efficient processes can be maintained. What we’re looking for * Strong employee relations experience specifically in managing investigations, managing ER cases investigation and case management experience whether in a generalist or specialist role * Solid knowledge of UK employment law and demonstrable experience of supporting employee relations issues (and relevant HR Qualifications such as CIPD Level 5 or above) * Experience with dealing with ACAS / Employment Tribunals * Consultation experience / worked in a unionised environment (desirable) * You’ll have project and/or change management experience, and use your continuous improvement mindset to challenge how we work * You’ll have excellent attention to detail, showing ability to break down complex problems and artfully push towards a solution * Experience of partnering with and influencing senior stakeholders, whilst being able to to present complex topics in a clear, concise, and compelling manner * Impeccable judgment and ability to balance the needs of the organization, leaders and associates. Know when to push and when to move on. * Strong sense of when to operate independently and when to seek support on an issue, adopting an appetite for learning in a fast-paced, ever-changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

People Director 📍 Nottingham (Head Office) 🏥 Specialist Mental Health Provider 💼 Executive Team | Multi-Site Operations The Business We are partnering with a growing mental health provider delivering specialist residential and community-based services across the Midlands. The organisation has strong clinical foundations and is now entering a performance-focused phase - driving operational discipline, cultural alignment and scalable growth. This is not a traditional HR role. This is about performance, accountability and commercial impact. The Opportunity The People Director will sit on the Executive Team and lead the people agenda with a clear mandate: • Drive workforce performance across multi-site services, • Embed a high-accountability, high-support culture, • Improve retention and reduce agency dependency, • Strengthen leadership capability at Registered Manager and regional level, • Align people strategy directly to EBITDA, occupancy and quality outcomes You will own the full People function - HR, ER, L&D, Talent, Workforce Planning and Reward, but with a clear performance lens. What Success Looks Like Within 12–24 months, you will have: • Improved retention and reduced agency usage, • Elevated leadership standards across operational teams, • Embedded consistent performance management frameworks, • Reduced employee relations risk through proactive management, • Strengthened engagement while raising accountability, • Positioned the workforce to support expansion and potential M&A This is about turning culture into competitive advantage. Key Responsibilities • Develop and deliver a commercially aligned People Strategy, • Partner with the CEO and COO to improve operational KPIs, • Drive leadership development and succession planning, • Implement robust performance management frameworks, • Lead organisational design through periods of change, • Support growth initiatives including new service mobilisation, • Ensure compliance within a regulated, CQC-led environment The Person You will be: • An experienced HR Director / People Director within healthcare, mental health or social care, • Commercially literate, comfortable discussing margin, cost control and productivity, • Experienced in multi-site, operationally complex environments, • Confident leading cultural change in performance-challenged environments, • Credible at Board level, • Pragmatic and resilient, able to balance empathy with accountability Private equity exposure would be advantageous but is not essential. Why This Role Mental health providers operate in challenging labour markets. The organisations that win are those that align culture, leadership and commercial discipline. This is an opportunity to shape the future of a growing provider - influencing quality, stability and profitability through people leadership.

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