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Support elite performance with exceptional care. The Health Partners Europe Group (HPE, Sempris and Formis) operate at the heart of elite and professional sport across the UK. For over thirty years, Health Partners has developed and maintained a comprehensive, unified ecosystem covering healthcare, performance and risk governance. Through three closely aligned businesses, we coordinate care for professional athletes across football, rugby, cricket, and over 75 sporting disciplines (Health Partners), alongside the provision of specialist indemnity insurance for sports medics (Sempris) and the data driven performance management of elite athletes (FORMIS). Our clients include Premier League Football Clubs, National Governing Bodies, National squads, academy, youth and disability players. We facilitate the medical care of more than 97% of all professional football players across the 92 clubs in the Premier League and English Football League. We are trusted by some of the largest sporting organisations in the world for our discretion, governance, and ability to build and maintain complex healthcare systems. The group continues to grow and we are looking for Client Engagement & Project Administration Executive – Sports Health & Performance Software Location Sutton (Full Time, Office-Based) • Primary base: Health Partners Offices, Sutton, • Regular travel to London offices, • Occasional travel to client sites or company offices as required Reporting Line Reports to: International Client Manager Key Relationships • Software Developers, • Client Managers, • Project Lead, • External Clients Company Overview FORMIS is a leading international provider of medical and performance record software for elite sports teams. Our platform supports professional clubs, national teams, and performance-driven organisations by enabling them to track, analyse, and optimise athlete performance and wellbeing. We pride ourselves on delivering high-quality software, client support, and continuous product innovation. Role Overview The Client Engagement & Project Administration Executive plays a key frontline role in delivering outstanding client support and coordinating project activity. Working closely with the International Client & Project Lead, this position combines customer service, training delivery, project administration, software testing, and operational support. A critical element of the role is gathering, analysing, and translating client feedback into actionable insights that inform ongoing software development and product improvement. The role also involves system testing, bug reporting, client training, and live support via the help desk. This is a structured, office-based role with regular working hours in Sutton, supported by occasional travel depending on client and project requirements. Key Responsibilities Client Support & Engagement • Provide responsive client support via live chat (Crisp), email, and occasional phone calls, • Maintain accurate records of client communications and requests within CRM systems, • Build and maintain strong working relationships with sports clubs, national teams, and performance organisations, • Support clients with performance data management, reporting, and analytics, • Deliver bespoke client reports using integrated dashboards and analytical tools, • Collaborate with the development team to resolve issues and improve system functionality Software Testing & Product Feedback • Test system updates and new features prior to release, • Log bugs and development requests using Trello, • Gather, interpret, and document client feedback, • Contribute insights directly into product development roadmaps Training & Product Familiarisation • Deliver face-to-face, remote, and on-demand training for new and existing users, • Create and maintain user support documentation and training materials, • Stay informed on developments in elite sports science, performance analysis, and data analytics Project Coordination & Internal Collaboration • Support the International Client & Project Lead with project planning and coordination, • Assist with sprint planning and software update rollouts, • Use Trello and Pumble for task tracking and internal communication, • Maintain accurate client and operational data within Capsule CRM Business Development & Marketing Support • Assist with client engagement initiatives and promotional activities, • Support relationship development with new and existing clients Regulatory Compliance & Confidentiality • Ensure full compliance with GDPR and data protection regulations, • Handle sensitive medical and performance data in line with governance policies, • Participate in mandatory compliance and data privacy training Administration & Operational Support • Provide day-to-day administrative and operational support, • Assist with contract administration, invoicing, and documentation, • Remain flexible and proactive as responsibilities evolve with business needs Professional Development • Participate in ongoing training and professional development, • Attend regular performance reviews with senior management, • Engage in relevant formal education or certification opportunities

Experience in medical communications, pharma, life sciences, or healthcare consulting. AI Lead – Medical Communications. Build confidence and capability among medical and non-medical teams.

Extensive medical writing experience in a medical communications agency across a broad range of projects and therapeutic areas. Strong commercial acumen in the financial management of a medical communications business. Several years’ experience as a Scientific Team Lead or Scientific Director in a

Strong client services experience achieved within a medical communications or healthcare advertising agency. Experience working on promotional medical communications deliverables is essential. You’ll receive up to a 7% pension contribution, life insurance, income protection, and private medical in

Senior Account Executive - Medical Communications. This range is provided by Medical Talent.

Senior Account Manager - Medical Communications. Senior Account Manager – Medical Communications. This is an exciting opportunity to join a dynamic and thriving independent medical communications agency! As an experienced member of the client services team, you'll have the flexibility to shape you

Principal Medical Writer, Medical Communications. Experience in a medical communications agency setting to PMW level. A leading med comms agency is looking for a Principal Medical Writer to join their successful and collaborative team.

The Medical Communications intern will report into the Medical Communications Manager and work on communication to healthcare professionals for the brands La Roche‑Posay, CeraVe, SkinCeuticals and Vichy. Medical Communications Industrial Placement 2026. Our Medical Communications team in the UK &

Adhere to the Open Health Medical Communications processes and identify areas for refinement/ improvement. Get to know the Medical Writers on the accounts and seek an understanding of their role and needs. Ask questions and seek guidance from line manager on the first draft of client communications,

A global health advisory firm is seeking an Account Director specializing in medical communications. Competitive benefits include a pension contribution, life insurance, private medical insurance, generous leave policies, and continuous professional development opportunities.

A leading cosmetics company in Greater London is seeking a Medical Communications Intern to support healthcare professional communications for brands like La Roche Posay and CeraVe.

Do you have experience successfully delivering publications or medical affairs projects? Do you enjoy building and maintaining client relationships? Costello Medical are growing their team due to demand from both new and existing clients and are therefore looking for candidates with prior experience

A leading medical communications agency seeks a Director-level AI Lead to shape AI integration across its services. The ideal candidate will have experience in medical communications and a strong understanding of AI concepts. This senior role focuses on strategic governance and responsible use of AI

Account Director - Medical Communications. Significant experience working in Medical Communications (agency/pharma). Account Director - Medical Communications.

Do you have experience successfully delivering publications or medical affairs projects? Do you enjoy building and maintaining client relationships? Costello Medical are growing their team due to demand from both new and existing clients and are therefore looking for candidates with prior experience

Account Director - Medical Communications. Independent MedComms agency seeking a Scientific Project Lead/Account Director to drive high-quality delivery across projects, manage complex work with minimal structure, and support growth across medical affairs and publications. Act as trusted client part

The ideal candidate will have over 2 years of experience in healthcare communications, strong relationship-building skills, and a background in medical affairs. A leading scientific communications agency is seeking a Senior Account Manager to manage key client accounts and projects in a remote-first

Senior Medical Communications Strategic Advisory | Medical Affairs | London | Contract | Fully Remote | Oncology | £500 - £525 Per Day. The Bio Collective are partnering with a healthcare communications agency that helps life-science and healthcare organisations turn complex scientific information

AI is transforming medical communications, but only when used thoughtfully, ethically, and with scientific rigor. Build confidence and capability among medical and non-medical teams. AI Lead – Medical Communications.

A full-service creative healthcare agency in Greater London is looking for a skilled copywriter with 2-4+ years of experience in healthcare communications.

Senior Medical Writer – Medical Communications. Senior Medical Writer – Medical Communications. Apply expertise and broad experience of medical communications to the development of strategic communications programmes across accounts.

The Medical Communications intern will report into the Medical Communications Manager working on communication to healthcare professionals for the brands La Roche Posay, CeraVe, Skinceuticals and Vichy. A medical or scientific background is preferred but an interest in medical is considered. Contrib

AI Lead – Medical Communications. AI is transforming medical communications, but only when used thoughtfully, ethically, and with scientific rigor. Build confidence and capability among medical and non‑medical teams.

Candidates must have medical communications experience and a relevant scientific or medical degree. A leading medical communications agency in Greater London is seeking an experienced Account Director to join their team.

Medical Communications Graduate Scheme - Trainee Account Executive. Are you an ambitious and proactive graduate looking to break into the healthcare communications industry?. This award-winning healthcare communications agency is looking for exceptional graduates to join our Client Services fast-tra

The ideal candidate has over 6 years of graphic design experience, preferably within a Medical Communications agency.

A leading healthcare communication agency in London is seeking an Account Director who will manage client relationships and ensure successful project delivery.The ideal candidate has over 6 years of experience, a scientific degree with a marketing specialization, and proven leadership skills.Respons

Client Services Director - Medical Communications. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. With over 10 years of relevant experience, ideally in a full-service med

A leading health communication agency is seeking a Senior Talent Acquisition Partner to manage account ownership, ensuring client satisfaction and successful project delivery.The ideal candidate will have at least 6 years of experience, a relevant scientific degree, and strong leadership capabilitie

Medical Communications Graduate Scheme – Trainee Account Executive. Are you an ambitious and proactive graduate looking to break into the healthcare communications industry?. This award‑winning healthcare communications agency is looking for exceptional graduates to join our Client Services fast

A global healthcare agency is seeking a Senior Account Manager to manage all aspects of medical communication projects, from strategic planning to execution.

A global cosmetics company is seeking an intern for the Medical Communications Industrial Placement 2026. This one-year role, based in White City, London, focuses on medical relations within the healthcare community. Responsibilities include creating digital content, assisting with medical events, a

Senior Presentation Designer - Medical Communications. Medical Communications agency experience. This range is provided by Medical Talent.

The role requires extensive experience in medical communications and strong leadership skills.

Account Director - Medical Communications. This range is provided by Medical Talent. Direct message the job poster from Medical Talent.

We’re looking for an Account Director to join our Client Service team, bringing expertise in medical communications and strategic account leadership. Account Director - Medical Communications. Account Director - Medical Communications.

A leading medical communications agency is seeking an experienced Senior Account Manager to manage client relationships in a hybrid role. This position involves liaising between clients and internal teams, delivering medical communications projects, and mentoring junior staff. The ideal candidate sh

In medical education, our approach is founded on expertise that combines biomedical science, learning theory and behaviour change to create impactful medical and professional education. Ogilvy Health UK is made up of healthcare communication specialists across the disciplines of medical education an

A leading healthcare communications agency in the UK is seeking ambitious graduates for the Graduate Communications Scheme.

A leading communications firm in London is seeking an experienced Account Director in Medical Communications to lead strategic project delivery and client management. The position offers a hybrid working model, professional development opportunities, and a range of benefits including enhanced parent

Candidates must have extensive experience in medical communications and a strong understanding of pharma marketing practices.

We are partnering with a highly respected, independent medical communications agency to support the expansion of their senior leadership team through the addition of an experienced Client Services Director. Significant experience in a senior client services role within a medical communications agenc

Experience working in a Medical Communications agency. Senior Account Manager – Medical Communications. Senior Account Manager – Medical Communications.

Haywards Heath Hospital | Physiotherapy | Fixed Term | Part Time.Anticipated interview date: 15th January 2025.If you want to make a big impact on wellbeing of your patients, here's where you can.As the UK's largest Healthcare Charity, we're shaping the nation's health.We support and encourage postg

The successful candidate will have the opportunity to work on various projects across the full spectrum of medical communications activities, as well as work collaboratively with medical writers and creatives. Ideally at least 18 months of relevant experience in a medical communications agency. Seni

I’m currently partnering with a highly regarded, independent medical communications agency to recruit experienced Senior Medical Writers and Principal Medical Writers to join their growing team. This is a fantastic opportunity if you enjoy working across a variety of medical affairs and medica

Proven medical communications promotional writing experience. A brilliant Senior Medical Writer opportunity has just landed with a highly creative, award-winning healthcare advertising agency based in London. This is a hybrid role where you will take the lead as the primary medical writer on your ke

Senior Medical Writer – Evidence Synthesis & Data Communication.