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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler Salary of £28,000 About this role Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes. As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so we’ll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for. What you’ll do * Manage customer complaints from receipt right through to resolution, both in voice and written communications * Understand industry regulation and how this matches with Capital One policies * Support customers and resolve their concerns * Do a thorough investigation to help understand their situation and find a resolution * Remain customer focused and put them at the centre of every decision * Signpost customers to additional support resources * Support our business in improving our processes What we’re looking for * Expert attention to detail would make you a superstar in this role * Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times * A team player that acts with integrity and treats our customers and associates with respect * We’d love it if you have first-hand experience within complaints and the Finance Industry - but don’t worry if not, as this isn’t a dealbreaker! * Experience * A great communicator, both telephony and in writing detailed final responses that are clear, not misleading and easy to digest. * A passion for giving the best advice to every customer you interact with through empathy and advocacy We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work At Capital One, we invest in your training and development. We recognise that a 'one size fits all' approach to learning is not always the best. We have developed a blended learning and support programme involving in-person, remote and self learning. This means, for the period of your training (approximately 12 weeks) and when you first start talking to customers, the training will be a mixture of office based and remote learning. This is hugely beneficial to your development in the role but it will also allow you to learn more about our culture and create in-person relationships with your peers. During your training, your working hours will be 09:00 to 17:30 Monday to Friday. Once you've completed training you’ll move onto a Complaints team shift pattern working a shift within our opening hours between the hours of 8:30 & 18:30 Once you have successfully completed your training, you will transition to predominantly working from home, however you will be required to come into the office for a day every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can! What’s in it for you * Salary of £28,000.00 * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Medical Writer | Medical Communications | UK Based | Freelance Contract | Agency | Remote | Flexible Hourly Rate We’re looking for an experienced Senior Medical Writer to support a growing medical communications team across multiple therapy areas and channels. This role would suit someone with a strong background in Medical Communications materials, Publications writing, multichannel content, or a combination of these, and who is confident working in a client-facing environment. Key responsibilities of the Senior Medical Writer | Medical Communications | UK Based | Freelance Contract | Agency | Remote | Flexible Hourly Rate • Developing medical education and multi-channel materials (congress reports, slide decks, symposia, training materials etc), • Writing and reviewing content for scientific publications (abstracts, posters, manuscripts), • Creating e-details, banner ads, and digital content for medical audiences, • Working directly with clients and internal stakeholders Ideal Experience & Skills of the Senior Medical Writer | Medical Communications | UK Based | Freelance Contract | Agency | Remote | Flexible Hourly Rate • 5+ years working in a medical communications agency setting, • Background in either publications writing, medical affairs materials or promotional, • Client facing Contractual details of the Senior Medical Writer | Medical Communications | UK Based | Freelance Contract | Agency | Remote | Flexible Hourly Rate • ASAP start, • Must be available 4+ days per week, • Inside IR35, • Based in the UK

White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do * Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally * Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers * Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls * Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups * Collaborate with recruiters to develop competitive offer packages for external hires * Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives * Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments * Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools * Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives * Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams * Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed * Provide compliance consultation to HR and your business clients What we’re looking for * Compensation management experience, preferably within a regulated industry * High level of experience with building compensation models and conducting pay analysis * Experience in a client consulting role * Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides * Great attention to detail to understand compensation analytics and how to present to senior business leaders * Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions * Experience with Workday (desirable) * Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) * Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Gleeson Homes have an exciting opportunity for a Technical Manager to join our team. As our Technical Manager, you will work closely with the Technical Director, the Technical & Commercial team and the wider business to manage and co-ordinate all aspects of the Architectural, Engineering and De-sign/Planning activities of the region from initial land appraisal through to final adoptions of a development. This is an exciting opportunity for technical professionals to join a fast growing, national home builder - shaping the future of the Gleeson brand, and leading up a highly talented team. Main Responsibilities: As a member of the Regional senior leadership team, it is crucial, to take a 'whole company' perspective to the performance of Building Homes. Changing Lives, being a Gleeson Ambassador for our vision, mission, values and our approach to performance excellence, whilst positively influencing and enhancing the profitability and operational effectiveness of the business. A High level summary of key responsibilities: Assist in the evaluation and appraisal of development opportunities and to provide information required to purchase land. Advise on and secure planning approvals, delivering and reporting as per Group policies and processes to meet the Region's business plan. Management of external planning, architectural and engineering consultants to ensure that all design in-formation is received, co-ordinated and distributed on time and within budget. Coordinate the preparation of the Pretender Health and Safety Information in accordance with the Gleeson procedures. Progress initial communications with all technical specialist suppliers and contractors e.g piling and sup-porting procurement department through procurement process. Provide the RMD and Land Director with operational and tactical planning reports and assessments presenting clear and reasoned planning advice in terms of potential risks/opportunities and likely planning gain requirements. The Ideal Candidate: A relevant qualification and/or broad experience in Technical/planning with an Engineering focus. Good strong knowledge of the full development/Technical process/Commercial awareness Broad knowledge of the legal frameworks associated with planning management and development procurement. Ability to create and manage programmes, in particular Critical Path. Previous experience as either a project or discipline manage within a development organisation. Working in a multi-disciplinary environment Awareness of Type approval with NHBC, LABC and SBD Good Organisational skills Flexible and adaptable to changing requirements Strong verbal and written communication Numerical and Literate Broad awareness of H&S/CDM regulations Technically competent in using AutoCAD Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Choice of company car or car allowance Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan TPBN1_UKTJ

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defense for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: * Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements * Develop expert-level understanding of network and merchant business processes * Analyze business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory * Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks * Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations * Collaborate with first and second line functions to analyze the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary * Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products * Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: * Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals * Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment * Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team * Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills * Ability to balance operating independently with appropriate escalation and interaction with senior leadership * Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; * Understanding of key regulatory requirements and three lines of defense risk management framework Basic Qualifications: * Bachelor's Degree or military experience * At least 5 years of experience (compliance specific skillset/knowledge) * At least 8 years of legal, compliance, or risk management experience OR at least 7 years of regulatory experience in consumer financial services or payments industry Preferred Qualifications: * Advanced degree, including Juris Doctorate or Master’s degree * 9+ years of legal, compliance, or risk management experience OR 8+ years of regulatory experience in consumer financial services or payments industry We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work * This is a permanent position and can be based in either our Nottingham or London offices. * Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. * We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. * The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. * Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Process gaps * Error trends and root causes * System failures * Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members * Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of * Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome * Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business * Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: * Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication * Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs * Governance: * Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. * Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process * Support well managed activities such as control testing * Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings * Provide administrative support for the management of the QA monitoring platform * Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for * A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We provide tailored expertise in Medical Communications, Medical Education, Medical Affairs and Medical Events for pharmaceutical and medical device companies across a huge variety of therapy areas. At Bamboo Medical Communications we are dedicated to shaping the future of healthcare communications.

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Engagement, and Advertising, to create unique value with visionary clients. Experience working in a medical communicati

Leading medical communications company based in the heart of London is seeking a Life Sciences graduate to work in medical communications!. Experience within medical communications/healthcare is a plus.

A global leader in healthcare analytics is seeking a Practice Area Lead for Medical Affairs Communications to drive financial growth and manage a team of Account Handlers. This role involves cross-functional collaboration to enhance service delivery and drive growth strategies in the Medical Affairs

Principal Medical Writer, Medical Communications. Experience in a medical communications agency setting to PMW level. A leading med comms agency is looking for a Principal Medical Writer to join their successful and collaborative team.

Medical Writing, Medical Communications, Scientific Writing, Medical Affairs, Commercial projects, Slide decks, Attention to Detail, Veeva, Pharmaceutical Companies, Target Audience, Scientific strategy. Bounce is a dynamic, independent medical communications agency that pushes the boundaries to del

Join our Envision Medical Communications team!. As we continue to grow, we are building our Talent Community for passionate and driven individuals interested in their career in the world of Envision Medical Communications. We're seeking experienced account management professionals within the medical

A healthcare communications agency in London is looking for a Senior Medical Writer to create high-quality content for medical communications. This role requires a strong scientific background and at least 3 years of experience in medical communications. The company offers a supportive culture, prof

Senior/Medical Writer - Medical Communications. We are partnered with a well-established, independent medical communications agency known for creating science-led campaigns with integrity. They work closely with pharmaceutical, medical device, and healthcare clients throughout the product lifecycle

Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. You'll receive up to a 7% pension contribution, life insurance, income protection, and

Build confidence and capability among medical and non‑medical teams. Experience in medical communications, pharma, life sciences, or healthcare consulting. AI Lead – Medical Communications.

As an Account Executive you will support the day-to-day delivery of medical communications projects, working closely with senior account leads to ensure work is delivered on time, within budget, and to a high standard of quality and compliance. It''s an ideal entry-level opportunity for someone look

The ideal candidate should have experience in medical communications and account management, possess excellent relationship skills, and demonstrate strong acumen in finance. A leading health communications agency in Greater London is seeking a Senior Account Executive to support client accounts and

A leading medical communications agency in Greater London is seeking a Scientific Director to manage scientific content and provide high-quality guidance to clients. The role involves collaboration with various departments and requires a strong background in medical writing and scientific knowledge.

A leading marketing agency in Greater London is seeking an Account Manager to oversee day-to-day client marketing programs.The successful candidate will build trust-based relationships with clients, collaborate with internal teams to develop creative solutions, and ensure successful execution of pro

The role requires a scientific background and excellent organizational skills, with a focus on delivering high-quality medical communications projects.

A leading company in pharmaceutical marketing is seeking a full-time Account Executive based in London.This role involves business development and account management, requiring strong organisational skills and a background in life sciences.Responsibilities include identifying new business opportunit

A leading medical communications company in the UK is seeking an experienced Account Director to ensure quality delivery across medical affairs projects. The ideal candidate has at least 4 years of experience in Healthcare Communications, along with a Bachelor's degree.

An independent medical communications agency has an opening for a Senior Account Manager to join their successful and collaborative team. Requirements: To be considered for this role, you will need medical communications agency experience to SAM level with knowledge across a variety of medcomms acti

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Engagement, and Advertising, to create unique value with visionary clients. Experience working in a medical communicati

A leading pharmaceutical support group is looking for an Account Executive to manage medical communication projects. This hybrid role offers a dynamic work environment with attractive benefits including 25 days holiday, private medical care, and a strong focus on professional development.

Senior Medical Writer | Medical Communications | UK Based | Freelance Contract | Agency | Remote | Flexible Hourly Rate. We’re looking for an experienced Senior Medical Writer to support a growing medical communications team across multiple therapy areas and channels. Key responsibilities of the S

Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Engagement, and Advertising, to create unique value with visionary clients. Experience working in a medical communicati

With over 10 years of experience in the medical communications field, the ideal candidate will possess strong leadership skills and the ability to build and nurture client relationships. A leading healthcare communications agency is seeking a Client Services Director to drive strategic growth and op

As a medical educator, you will evaluate AI-generated medical content to ensure it meets educational needs for students. The ideal candidate should possess an MBBS/MBChB/MD degree and have at least 2 years of medical education experience. A leading educational organization in the UK is searching for

Reporting to the Head of IQVIA Medical Communications, this role is accountable for the strategic growth and management of our flourishing Medical Affairs Communications practice, leading a team of 18 Account Handlers to achieve strong customer relationships, outstanding medical communications solut

A healthcare communication agency is looking for a highly experienced Account Manager to join their medical communications team. The ideal candidate will have a strong background in medical communications, project management expertise, and a deep understanding of the pharmaceutical industry. This hy

A leading health communications agency in Greater London is seeking a Senior Account Executive to manage key accounts and develop high-quality medical education programs. The role requires experience in medical communications and strong relationship management skills.

Participate in closure meetings so that lessons learnt during the implementation of the project are understood by the account team and corrective action by individuals is carried through* Ensure, in conjunction with other account personnel, that information about team successes and advice on best pr

A leading medical communications agency in Greater London is looking for a Scientific Director to lead scientific teams and oversee project execution. The ideal candidate will hold a PhD, PharmD, or MD, and have at least 6 years of experience in medical communications, showcasing strong leadership a

A global medical communications provider is seeking a Medical Writer to produce high-quality scientific content in a hybrid environment across London and Manchester. The ideal candidate will possess a Life Science degree and proven medical writing skills, with strong attention to detail and excellen

Ideal candidates will have experience in medical communications and excellent relationship management skills. A leading health communications agency in London is looking for a Senior Account Executive to support account management, identify growth opportunities, and mentor junior staff.

Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy. Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, spea

A global medical communications provider is seeking a Medical Writer to produce high-quality scientific content while collaborating with clients. The ideal candidate will possess a Life Science degree and proven medical writing skills.

Demonstrate a minimum of 4+ years of experience in project management within a Medical Communications agency. Youll receive up to a 7% pension contribution, life insurance, income protection, and private medical insurance for peace of mind. Our Advisory, Medical, and Marketing teams come together

Senior Account Manager - Medical Communications. Senior Account Manager - Medical Communications. Senior Account Manager – Medical Communications.

A global health communications agency is seeking a Senior Medical Writer to transform complex medical insights into compelling narratives. Candidates should have a Life Sciences background and significant experience in medical communications.

A leading medical communications agency seeks a Director-level AI Lead to shape AI integration across its services. The ideal candidate will have experience in medical communications and a strong understanding of AI concepts. This senior role focuses on strategic governance and responsible use of AI

A leading healthcare communications agency is seeking a Senior Medical Writer based in London (hybrid). Candidates should have a strong background in medical writing and an advanced life sciences degree. This position offers attractive benefits including 25 days holiday and private medical insurance