Desktop Support Engineer x2 Crewe Service Now SCCM Intune
hace 21 días
Crewe
Onsite / Desktop Support Engineer x2 Crewe (Service Now, SCCM and Intune) £40-42,000 + Benefits - on site 5 days a week You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents. The role will be onsite five days a week in Crewe Your role • First point of contact for customers, delivering the highest level of customer service and engagement., • Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite., • Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's)., • Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, SCCM and Intune., • Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD)., • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels., • Ability to work within a busy environment and can work calmly under pressure., • Critical thinking and problem-solving skills, with an ability to think outside the box., • Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite., • Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals., • Strong documentation capability with an eye for detail and relevant experience of manufacturing sector would be advantageous.