IT Support Technician
3 days ago
Banbury
IT Support Technician required for my client based in Banbury for a permanent role. This is an onsite role. Usual hours are 9am-5.30pm with some flexibility required e.g. 8am-4.30pm Salary approx. £28-32k DOE + bonus You will be joining established in-house IT team providing 1st & 2nd IT support to staff across multiple offices. You will be working as part of a small, friendly IT team supporting users, maintaining systems, and helping deliver technology improvements across the business. Key Responsibilities • Provide IT support to users across multiple offices, • Manage and resolve support requests through the helpdesk system, • Troubleshoot hardware, software, and network issues, • Liaise with external suppliers and support providers when required, • Assist with maintaining network, device and system security, • Support staff with training and guidance on IT systems, • Contribute to IT projects and continuous improvement of systems About You • Minimum 2 years’ experience in an IT support role, • Strong problem-solving and troubleshooting skills, • Excellent communication and customer service skills, • A proactive and team-focused approach Technical Experience • Microsoft 365 administration (Exchange Online, SharePoint, Teams), • Intune / Endpoint Manager, • Azure AD / Entra ID, • Multi-Factor Authentication and Conditional Access, • Cloud-based systems and security tools, • Cloud telephony systems About the Team You will join a small, collaborative IT team responsible for supporting users, maintaining systems, and delivering technology improvements across the organisation. The team is focused on providing excellent service while continually improving systems and processes.