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Bear Care Services Supported Accommodation Support Worker About Us: Bear Care Services is a leading provider of Supported Accommodation dedicated to achieving its vision of providing the highest quality support and accommodation to vulnerable children and young people. We operate homes across the North of England that provide a nurturing environment for young people who require Supported Accommodation. Our dedicated team of professionals are committed to making a positive impact on the lives of young people by providing them with a safe and supportive living environment. As we continue to grow, we are seeking a Support Worker to join our dynamic team and contribute to our vision. Key Responsibilities: Promote independence, life skills, and positive outcomes for residents through structured programs and day-to-day activities. Ensure safeguarding protocols are followed and any concerns regarding the safety or well-being of the young people are reported and acted upon appropriately. Maintain close communication with external agencies, including social workers, educational institutions and mental health services. Act as a point of contact for families and external stakeholders regarding the progress and welfare of young people. Monitor the quality of care through audits, reviews and inspections, ensuring that the accommodation environment is safe, clean, and supportive. Keep accurate records and documentation, including incident reports, support plans, and daily logs. Support the implementation of continuous improvement initiatives aimed at Liaise with emergency services when necessary to ensure the safety of young people and staff. Identify opportunities for external partnerships, including local community programs, to promote social inclusion and development. Essential Skills and Qualifications: Experience in supported accommodation, social care or youth work, ideally with young people aged 16-18 experience. A thorough understanding of safeguarding practices and relevant child protection legislation. Knowledge of the challenges faced by young people transitioning into independence, including mental health issues, education, and housing. Excellent communication skills, both written and verbal, with the ability to engage with young people, staff, and external stakeholders. Problem-solving and crisis management skills, with the ability to remain calm under pressure. Organisational skills to manage multiple priorities, rotas, and administrative tasks effectively. Desirable Skills: Relevant qualifications in social care, youth work, or leadership (e.g., Level 3, Level 4 or Level 5 in Health and Social Care or equivalent or willing to work towards). Experience working with young people with complex needs, including behavioural, mental health or substance misuse issues (Preferred but not essential). Personal Attributes: Empathetic, patient, and able to connect with young people. Strong sense of responsibility and a proactive approach. Resilient and able to manage emotionally challenging situations. Commitment to promoting equality, diversity, and inclusion. Work Environment: The role is based within a residential supported accommodation setting, which is OFSTED regulated and involves shift work, including evenings, weekends and may be subject to being on call for your provision. This job description reflects the key responsibilities and skills required for a Support Worker in a supported accommodation environment for 16-18-year-olds and may vary depending on specific service needs or organisational policies. Company Benefits: Strong work force development plan including registration on NVQ Level 3,4,5 in Health and Social Care. Internal promotion Opportunities with clear career progression Access to various wellbeing tools, online health portal and app Counselling, in person therapy sessions to help employees overcome life challenges 24hr Support with access to live-chat, email and phone counselling Medical advice, 24-hour helpline available to speak to a trained nurse Access to thousands of discounted products, services and experiences via bright exchange