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Job Title: Remote Customer Service Representative Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Greetings, future team member! At NovaLink, we believe in the power of virtual connectivity and exceptional customer service. Teaming up with Arise, a leader in remote work solutions, we're revolutionizing the way customer service is delivered from the comfort of home. We're eagerly awaiting your application as our recruitment team is actively accepting new candidates into our call center. Join us in shaping the future of remote customer service! Job Description: Are you ready to embark on a fulfilling journey where every interaction counts? As a Remote Customer Service Representative with NovaLink, you'll be the voice of renowned brands, providing top-notch assistance to customers from the convenience of your own home. With flexible schedules and the ability to make an impact from anywhere, this role offers a perfect blend of work and personal life. Our recruitment team is standing by, ready to welcome new talents into our dynamic call center environment. Apply today and let's start making a difference together! Key Responsibilities: Handle inbound customer inquiries with professionalism and empathy, resolving issues efficiently. Utilize provided resources and training to deliver exceptional service aligned with client expectations. Maintain accurate records of customer interactions and follow defined protocols for quality assurance. Collaborate with team members and supervisors to ensure seamless customer experiences. Embrace the autonomy of remote work while adhering to performance metrics and company guidelines. Requirements: Strong communication skills and a customer-centric mindset. Ability to adapt to evolving situations and effectively multitask. Reliable internet connection and a dedicated workspace conducive to productivity. Previous customer service experience preferred but not required – we value attitude and eagerness to learn. Be 18 or over Have a laptop or desktop or be willing to get we can help you figure this out. Benefits: Flexible work hours that accommodate your lifestyle and commitments. Opportunity to work from the comfort of home, saving time and money on commuting. Competitive compensation with potential for performance-based bonuses. Ongoing training and support to enhance your skills and career development. Join a diverse and inclusive team that values collaboration and innovation. How to Apply: Ready to take the next step in your career journey? We're excited to review your application! Our recruitment team is actively accepting new candidates into our call center, so don't hesitate – apply now and seize the opportunity to thrive in the world of remote customer service with novalink and Arise. Your future awaits!
We are now recruiting ambitious professionals to join our fun and lively team at Moorgate. Why? With your experience, you already know how vital it is to use great customer service to attract potential customers. What's involved? -Speaking to new and existing customers in a field based residential campaign. -Using excellent customer service skills along with all the sales coaching you will receive. -Being actively involved in team motivation and confidence building. What's in it for you? -Earnings paid weekly. -No experience required. Full training provided. -Lively, fun and rewarding environment with a great social culture. -Exciting and highly motivating incentives. -1 to 1 support and mentoring whilst developing your Sales & Customer service skills set -Fantastic uncapped performance based earnings so you're not held back by minimum wage! -Clear progression with our business development programme. -Brilliant travel and networking opportunities including Dubai, Ibiza, Morocco and more. Can you afford to miss out on this opportunity? If you are eligible to work in the UK in a sub contracted role, apply now!
We are now recruiting ambitious professionals to join our fun and lively team at Moorgate. Why? With your experience, you already know how vital it is to use great customer service to attract potential customers. What's involved? -Speaking to new and existing customers in a field based residential campaign. -Using excellent customer service skills along with all the sales coaching you will receive. -Being actively involved in team motivation and confidence building. What's in it for you? -Earnings paid weekly. -No experience required. Full training provided. -Lively, fun and rewarding environment with a great social culture. -Exciting and highly motivating incentives. -1 to 1 support and mentoring whilst developing your Sales & Customer service skills set -Fantastic uncapped performance based earnings so you're not held back by minimum wage! -Clear progression with our business development programme. -Brilliant travel and networking opportunities including Dubai, Ibiza, Morocco and more. Can you afford to miss out on this opportunity? If you are eligible to work in the UK in a sub contracted role, apply now!
Location: London Company: HH Hires Job Description: We are seeking a diligent and reliable Warehouse Operative to join our dynamic team. As a Warehouse Operative, you will play a crucial role in the efficient operation of our warehouse facility. Your primary responsibilities will include: Key Responsibilities: Receiving and Dispatching: Receive incoming shipments, verify their contents, and accurately record them into the inventory system. Prepare outgoing shipments by picking, packing, and labeling items according to company standards. Inventory Management: Assist in maintaining accurate inventory records by conducting regular stock counts and reconciliations. Organise and optimise warehouse space to ensure efficient storage and retrieval of goods. Order Fulfilment: Fulfil customer orders accurately and promptly, ensuring that the correct items are picked, packed, and dispatched in a timely manner. Collaborate with other team members to prioritize orders and meet daily shipment deadlines. Quality Control: Inspect incoming and outgoing goods for damages, defects, or discrepancies. Report any issues or discrepancies to the relevant personnel and assist in resolving them promptly. Health and Safety: Adhere to all safety protocols and procedures to ensure a safe working environment for yourself and your colleagues. Identify and report any safety hazards or concerns to the warehouse supervisor or manager. Equipment Maintenance: Operate warehouse equipment, such as forklifts, pallet jacks, and hand trucks, safely and efficiently. Perform routine maintenance checks on equipment and report any malfunctions or damage for timely repairs. Requirements: Previous experience working in a warehouse or similar environment is preferred but not essential. Ability to lift and move heavy objects safely, adhering to manual handling guidelines. Strong attention to detail and accuracy in performing tasks such as picking, packing, and labelling. Excellent organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment. Good communication skills and the ability to work collaboratively as part of a team. Flexibility to work shifts, including evenings, weekends, and holidays, as required. Benefits: Benefits include a competitive salary, free onsite parking and free lunch on weekday shifts
Demi Chef de Partie Oswald’s is a new private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. Oswald’s is proud to be a Caterer Top 30 ‘Best Place to Work in Hospitality’ 2023. We are currently recruiting for a Demi Chef de Partie to join our Oswald's team. The company benefits our Demi Chef de Partie receives are: - 28 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Freshly prepared meals on duty - Free English Classes The responsibilities of the Demi Chef de Partie are: - Preparation of all food items on the restaurant menu during service - Lunch & Dinner mise-en-place The Experience & Qualifications required of our Demi Chef de Partie are: - Previous experience in a similar position is essential - Experience of working in a busy kitchen is preferable Working Hours: On a rota basis with shifts falling between Monday-Saturday. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Demi Chef de Partie at Oswald's then apply by forwarding your up to date CV to the link below.
Previous experience in a busy pub environment is preferred but not essential, hard-working, punctual, honest and reliable are a must. You must be a team player with a natural can-do attitude and a proactive-forward thinking approach, articulate and organised and have a friendly enthusiastic personality. Able to multitask, serving customers and assisting the kitchen, maintaining an organised and tidy bar at all times. You must be flexible and available to work according to business needs. Must be available evenings and weekends. If this sounds like you, please get in touch.
As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. We value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made.
We are currently seeking a motivated and dynamic individual to join our team as a Commission-Based Letting Agent in Canary Wharf. This position offers the opportunity to work with a diverse portfolio of properties and clients, and to earn generous commissions based on successful lettings. Responsibilities: Prospect, identify, and engage potential tenants through various channels such as online listings, networking, and referrals. Conduct property viewings and tours for prospective tenants, showcasing the unique features and benefits of each property. Assist tenants in the application process, including completing necessary paperwork. Qualifications: Previous experience in real estate, property management, or sales is preferred but not required. We welcome candidates with a strong sales background and a passion for real estate. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Self-motivated and results-oriented, with a proven track record of meeting or exceeding sales targets. Well spoken and written English Benefits: Competitive commission structure with uncapped earning potential. Flexible schedule, allowing for a healthy work-life balance. Supportive team environment with ongoing training and professional development opportunities. The job requires working from the office, but we offer flexibility on that matter. If you are passionate about real estate and possess the drive to succeed in a fast-paced and rewarding industry, we want to hear from you. This is an excellent opportunity to join a growing and dynamic team in the heart of London.
🍹 Join the Duke of Catford team! 🍻 Are you ready to be the backbone of our vibrant new bar opening in May? We’re on the lookout for dedicated floortenders/barbacks to ensure smooth operations and unforgettable experiences for our guests. At Duke of Catford, we pride ourselves on delivering top-notch service with a smile. As a floortender/barback, your main duties will include delivering food and beverages with precision and efficiency, as well as keeping our bars stocked and our glasses sparkling clean. With a bustling atmosphere and a dynamic team, there’s never a dull moment at Duke of Catford! What’s in it for you? We’re glad you asked! Join us and enjoy perks like a generous 50% discount on drinks and 30% off food, making every shift feel like a celebration. Plus, stand out from the crowd and you could earn recognition as Employee of the Month, with rewards to match. And when it’s time to recharge, take advantage of paid holidays to unwind and relax. Looking to grow your career in the hospitality industry? Duke of Catford is the perfect place to start. As an expanding company with new venues set to open this year, there are plenty of opportunities for career progression and development. Join us for the ride and be a part of our exciting journey as we continue to grow and thrive! And let’s not forget the fun stuff – join us for our annual staff party, where we celebrate our team’s accomplishments and bond over good times and great memories. What are we looking for? Experience is preferable, but not required, as we provide comprehensive training. More than anything, we value a positive attitude, a strong work ethic, and a passion for delivering exceptional service to our guests. So if you’re ready to be a vital part of our team and make your mark in the world of hospitality, apply now and let’s embark on this exciting journey together at Duke of Catford! 🌟
We are actively seeking for innovative and dynamic private and online tutors to become valuable additions to our exceptional team of UK tutors. We are specifically looking for tutors who are proficient in the English language to provide private lessons to our students and play a crucial role in helping them achieve their academic goals. We are on the lookout for qualified teachers and tutors to join our team of professionals dedicated to supporting students in their English language studies. If you're passionate about teaching and fluent in **English**, we invite you to be part of our team and make a positive impact on students' language learning journey. REQUIREMENTS: - No prior experience necessary. - Knowledge of the subject being taught. ADVANTAGES : - Flexible schedule - Work from anywhere in the UK - Option to work online - Compensation ranging from £20 to £40 per hour
Central London We are a fresh grab-and-go concept serving amazing Poké Bowls. We are looking for equally amazing, enthusiastic, and energetic people, who are able to commit daily from Monday to Friday for 2 hours only. We understand life could be complicated, so many commitments and too short time in the day. Sometimes it’s impossible to wiggle everything in our day but still your work life and progression is important. If you think this identifies you……this is the job is for you! Candidates must bring happiness and positive vibes to Island Poké. Our ‘Islands’ are full of colour, music and lively teams! Bring your individual energy and personality to work! Apply now, we want to hear from you! If we think there’s a match, we’ll invite you for a video chat, followed by an experience shift with a free poké bowl. #gobeyond. Things you might want to know – o £12.50 per hour o Free poké bowls per shift o Regular team socials o Paid experience shift if you’re successful o Monday-Friday only. Free afternoons, no nights No weekends! o Career progression is in our DNA
Fes Restaurant is a newly opened, family run business located in South East London. Fes Restaurant is inspired by our family’s Turkish heritage and our preferences regarding Turkish food. Job Description Duties will vary from taking customer orders, serving drinks and meals, making sure the restaurant is clean and tidy. Experience is desirable but not essential. Location: Elephant & Castle, 5 minutes away from Elephant & Castle Station. Days: Must be available to work 3 to 4 days. Working Friday is a must. Salary: Depending on experience Benefits: Free meal and drink for any employees working a shift.
We are actively seeking for an innovative and dynamic private and online tutor to become valuable additions to our exceptional team of UK tutors. We are specifically looking for tutors who are proficient in the Spanish language to provide private lessons to our students and play a crucial role in helping them achieve their academic goals. We are on the lookout for qualified teachers and tutors to join our team of professionals dedicated to supporting students in their Spanish language studies. If you're passionate about teaching and fluent in Spanish, we invite you to be part of our team and make a positive impact on students' language learning journey. REQUIREMENTS We do not require previous experience in the position of teacher/teacher. ADVANTAGES Flexibility of timetable Possibility of teleworking / remote work You will be able to set the price of your classes OFFER DETAILS Flexible working hours Work location: all over UK Remuneration of £20 to £40 /h
Waiter/Waitress Wanted at Schnitzel Heaven Schnitzel Heaven, a popular German/Austrian restaurant in Hoxton, is hiring friendly and hardworking waiters/waitresses. Responsibilities include: - Providing excellent customer service - Taking orders and delivering food/drinks - Maintaining clean dining area (tables and cutlery) - Processing payments Requirements: - Prior restaurant/hospitality experience preferred - Strong communication and multitasking abilities - Ability to work evenings and weekends Benefits: - Free staff meals - 30% discount on dine-in orders
We’re in search of a Brand Marketing Executive to join one of the fastest growing and most dynamic spirits brands. If you’re excited about social media, content and contributing towards exciting campaigns with your creative flair and innovative ideas, then this role is made for you. About the Company At El Rayo Tequila, we’re on a mission to build a lifestyle brand that champions creativity and takes Tequila to places it’s never been before. El Rayo is Tequila made for tonic, grapefruit and good times–not lime, salt and regret. It’s a drink designed to spark your night, not end it. Having launched in 2019, we quickly became one of the best selling Tequilas on Amazon in the UK and the first ever Tequila to be listed in some of the UK’s most prestigious retailers such as John Lewis, Daylesford and Selfridges. We are now in two national grocers (Sainsbury’s & Waitrose) alongside being poured in over 750+ of the UK's most prestigious bars & restaurants - Sushi Samba, The Botanist, Fullers Pubs to name a few. About the role This is a broad junior brand marketing role, and an excellent chance to help shape the growth of the El Rayo brand for years to come as you grow within the company. What you’ll be doing Social Media Content Development: Assist in developing monthly content calendars and generate innovative ideas for social media content and campaigns. Community Engagement: Engage with our community across various platforms, regularly monitoring and responding to social media activity whilst fostering meaningful interactions and building brand loyalty. Schedule posts and drive engagement on a daily basis. Email Marketing Support: Support in executing email marketing strategies. Aid in content creation and campaign management. Research and Analysis: Constantly research Mexican art, design, and creativity for new and inspiring content. Monitor marketing, social and industry trends for analysis and opportunities and report on brand, social and email performance. Visual Content Creation: Support on creative shoots. Develop original content angles and ensure the brand’s visual identity is reflected. Capture marketing activity and assist in creating compelling in-house content. Event and Campaign Support: Assist in the creation of visual assets aligned with brand guidelines. Support marketing campaigns, brand events and activations where needed. Represent the brand and ensure marketing objectives and brand guidelines are met to a high standard. What you might look like - Bachelor’s degree or other practical experience - A keen understanding and interest in social media and emerging trends. You have your finger on the pulse. - You have high levels of organisation and feel excited by the prospect of working in a fast paced, start-up environment. - You’re a natural creative thinker with a willingness to push boundaries and explore new possibilities. - You have a strong teamwork ethic, with a collaborative approach to problem solving - You’re enthusiastic about learning, showing initiative and are adaptable to evolving responsibilities - You’re an independent thinker who sets your own goals - You’re a team player and look to go above and beyond - You have an artistic approach and a design-led ethos - Great written skills and communication Perks and Extras - Competitive salary and equity scheme. - 25 days holiday. - Full private medical insurance. - Flexible working - more in than out of the office - Monthly team socials and events. - Annual personal development budget to hone the skills required to excel at the role. - Monthly wellness allowance to relax and unwind (however you see fit). - Discretionary annual bonus. - Free Tequila obviously. Further Details - Start Date: Immediate - Salary: DOE - Location: London - Hours: Full Time If you’re ready to make an impact in the dynamic world of Tequila, we want to hear from you!
We are currently seeking an enthusiastic individual to join our team as an Online 11 Plus Tutor. This is a remote, part-time position where you will guide one student in preparing for the 11 Plus exam from the comfort of your own home. No prior tutoring experience is necessary; we welcome passionate individuals who are eager to make a positive impact on the student's academic success. Responsibilities: - Conduct one-on-one tutoring sessions with the student preparing for the 11 Plus exam using online platforms. - Cover key subjects and topics included in the 11 Plus curriculum, including English, mathematics, verbal reasoning, and non-verbal reasoning. - Provide personalized guidance and support to help the student develop essential skills and strategies for exam success. - Create engaging and interactive learning experiences tailored to the individual needs of the student. - Monitor the student's progress and provide constructive feedback to foster continuous improvement. Requirements: - Strong understanding of the 11 Plus exam structure, content, and requirements (training will be provided). - Excellent communication skills and the ability to connect with the student in an online learning environment. - Reliable internet connection and access to a computer with video conferencing capabilities. - Passion for education and a desire to help the student succeed. - Ability to adapt teaching approaches to meet the student's unique learning style and needs. Benefits: - Flexible schedule: Choose your own hours and work from the comfort of your own home. - Competitive compensation: Remuneration ranging from £20 to £40 per hour. - Opportunity to gain valuable teaching experience and make a difference in the student's academic journey. - Comprehensive training and ongoing support provided.
About Le Petit Beef Bar: Le Petit Beefbar on Cale Street in Chelsea is Beefbar’s first ever UK outpost. This elegant yet cosy setting spread on numerous floors take on existing Beefbar restaurant around the world. What are we looking for in you? • Have previous experience working as a Commis Chef in a restaurant environment • Impeccable attention to detail • Passionate about the hospitality industry • Proactive self-starter who can work independently with good judgement and minimal direction • Good communication skills • Drive and ambition with a desire to learn and grow within the team. • Desire to continuously learn and improve both knowledge and skills Key Job Responsibilities: • Highly driven and ambitious • Passionate about working with the very best beef produce
Monday to Friday - 5 short shifts per week, you Must be fully flexible to work any shift between 10 am and 14 pm. 16 hrs. Position: Team Member Pay: £11.00 p/h Permanent Part time. About Us: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more than a Vietnamese restaurant brand, it’s a way of life! We are looking for dedicated, thoughtful, and joyful Team Members to join us! If you have a fearless attitude to life, a little free-spirited, full of good vibes and LOVE Vietnamese food then HOP is where it’s at! Benefits: Paid breaks, free food on shift, extra holiday day for your birthday, paid training and development and seasonal night out! About the role: Your tasks and responsibilities will depend on the daily allocation done by your manager. Your main duties are based on the food production line (kitchen preparation) and include preparing and assembling hot/cold dishes ordered by our guests and daily cleaning during and after service. From time to time, you will also be a floor host - great and welcome guests, assist with ordering, and manage customer flow. This role is restaurant-based and involves working a variety of shift patterns including working weekends and bank holidays. Please be aware we handle Pork meat in our restaurants. If you think this position is for you - please apply, and we will get back to you ASAP. Thank you!
We are on the lookout for a vibrant and motivated personal trainer to become a part of our team. As a personal trainer, you'll be instrumental in guiding our clients through a spectrum of fitness activities. This role is an exciting opportunity to actively engage and empower individuals to achieve their fitness aspirations while fostering a supportive and encouraging environment. Join us in making a difference in individuals' lives through fitness while growing professionally in an exciting and dynamic setting! REQUIREMENTS: - No prior experience necessary. - Knowledge of the subject being taught. ADVANTAGES: - Flexible schedule - Work from anywhere in the UK - Option to work online - Compensation ranging from £20 to £40 per hour.
We are seeking a dynamic and passionate online chess tutor to join our team. As an online chess tutor, you will play a pivotal role in guiding students through various aspects of chess gameplay and strategy. This position presents an exciting opportunity to actively engage and empower learners to enhance their chess skills while creating a supportive and enriching virtual learning environment. Come be part of our mission to make a positive impact on individuals' chess abilities while advancing professionally in a stimulating and flexible online setting! REQUIREMENTS: - No prior experience necessary. - Knowledge of the subject being taught. ADVANTAGES: - Flexible schedule - Work from anywhere in the UK - Option to work online - Compensation ranging from £20 to £40 per hour.
We are on the lookout for a passionate and experienced boxing trainer to become part of our team. As a boxing trainer, you will be instrumental in coaching individuals through various boxing techniques and fitness routines. This role presents an exciting opportunity to actively engage and empower clients to enhance their boxing skills while creating a motivating and supportive training environment. Join us in making a difference in individuals' fitness journeys through boxing while advancing professionally in an exciting and dynamic setting! REQUIREMENTS: - No prior experience necessary. - Knowledge of the subject being taught. ADVANTAGES: - Flexible schedule - Work from anywhere in the UK - Option to work online - Compensation ranging from £20 to £40 per hour.
As an Online English Tutor, you will be responsible for delivering engaging and interactive English lessons to students of various levels and backgrounds. You will work remotely from the comfort of your own location, utilizing our online teaching platform. **Responsibilities:** - Conduct one-on-one or group English tutoring sessions via video conferencing. - Prepare lesson plans and materials tailored to individual student needs. - Provide constructive feedback and guidance to students to enhance their English language skills. - Maintain accurate records of student progress and attendance. **Requirements:** - Proficient in English with excellent verbal and written communication skills. - Previous tutoring or teaching experience preferred. - Bachelor's degree in English, Education, Linguistics, or related field preferred. - Reliable internet connection and a quiet environment conducive to online teaching. - Enthusiastic about teaching and passionate about helping students achieve their language learning goals. **Schedule:** - Flexible part-time hours based on student availability and tutor's schedule. Evening and weekend availability preferred. **Compensation:** - Earn £20 to £40 per hour based on experience and qualifications.
We are actively seeking dynamic and innovative private and online tutors to join our outstanding team of educators in the UK. We are particularly interested in individuals with a strong foundation in maths and science to provide private lessons. Are you an expert in calculus, algebra, or other science subjects? We are looking for maths and science tutors who can guide our students towards achieving their academic goals. If you are ready to be the next person to help students succeed and are up for the challenge, apply now! At FindTutors, we are specifically searching for tutor/teachers in maths and science. REQUIREMENTS We do not require previous experience in the position of teacher/teacher. ADVANTAGES Flexibility of timetable Possibility of teleworking / remote work You will be able to set the price of your classes OFFER DETAILS Flexible working hours Work location: all over UK Remuneration of £20 to £40 /h
What does a car sales manager do? Be able to work with customers in a professional and ethical manner. Coach, support and motivate sales team to maximise profitability. Deliver a positive customer experience. Demonstrate exceptional knowledge of the product/brand. Anticipate and identify customer needs. Be customer-focused.