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  • Barista - Customer Service
    Barista - Customer Service
    3 days ago
    £12.21–£15 hourly
    Part-time
    London

    Join the Chango Team in Earlsfield! ☕🥟🍷 Experienced Barista – Part-Time Chango is an Argentinean empanada shop bringing great food, quality coffee and a relaxed, welcoming atmosphere to Earlsfield. Since opening our doors in March, we’ve been building our presence in the local community, and we’re now looking for an experienced Barista with outstanding customer service skills to join our team. This is a great opportunity for someone who enjoys working with people, takes pride in what they do, and understands that great service is just as important as great coffee. What you’ll be doing: ☕ Prepare and serve high-quality coffee, including espresso-based drinks, with consistency and attention to detail. 🥟 Prepare and serve our empanadas, following Chango’s standards and ensuring every customer receives a great product. 🍷 Serve wine and beer responsibly, helping customers choose from our selection and creating a welcoming experience whether they’re stopping by for a coffee, lunch or a drink. 😊 Deliver exceptional customer service, engaging with customers, building relationships with regulars and making every visit a positive one. 🧼 Maintain a clean, organised and inviting shop, including the coffee station, counter, customer area and equipment. 📦 Support day-to-day shop operations, including stock checks, deliveries and keeping the shop fully prepared for service. 🤝 Work as part of a small and friendly team, communicating effectively and supporting your colleagues during busy periods. What we’re looking for: Previous barista experience is essential. We’re looking for someone who can confidently manage the coffee station and maintain a high standard of quality during busy periods. More importantly, you should have: • ⭐ Outstanding customer service skills and a genuine passion for hospitality, • ☕ Good knowledge and experience of coffee preparation and espresso machines, • 🍷 Confidence serving wine and beer, • 💬 Excellent communication skills and a friendly, approachable personality, • 👀 Strong attention to detail and pride in presentation, • 🚀 A proactive attitude — someone who sees what needs to be done and gets on with it, • 🤝 A positive, reliable and team-oriented approach, • ⏰ Excellent punctuality and professionalism, • 📅 Flexibility to work weekdays and weekends, • 🥟 An interest in Argentinean food and Chango is definitely a plus! The person we're looking for As one of the faces of Chango in Earlsfield, you’ll have an important role in helping us build stronger relationships with the local community and create an experience that makes customers want to come back. Job Details Location: Earlsfield, SW18 4ES Position: Barista - Customer Service Job Type: Part-time Pay: From £12.21 per hour, depending on experience Availability: Weekdays and weekends If you’re an experienced Barista who loves coffee, people and hospitality, we’d love to hear from you. Come and help us make Chango Earlsfield a place the local community loves to visit. ☕🥟🍷

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  • Chef de Partie
    Chef de Partie
    1 month ago
    £12.71–£14 hourly
    Full-time
    South Kensington, London

    Summary of Position The Kitchen Cook owns the readiness and execution of the sides/sauce section and leads assigned Kitchen Helpers. The role converts prep requirements into a ready section, executes fries, sauce and sides exactly to current standards, protects equipment and food-safety controls, and maintains accurate waste/IMS records through close. Key Performance Areas (KPAs) · Section Readiness & Prep · Sides, Fries & Sauce Execution · Equipment & Food Safety · Par, Waste & Inventory Control · Kitchen Helper Leadership & Close Duties & Responsibilities Section Readiness & Prep · Own section readiness and achieve the approved T-60 prep/par standard; surface shortages early. · Execute sides, fries, sauce and section products exactly to the current Recipe Bible/PPM with no unauthorized substitution. Sides, Fries & Sauce Execution · Maintain sauce at the approved 82-85°C operating target and never plate below 80°C. · Maintain rolling fries/sides par through service to prevent avoidable stock-out without overproduction. Equipment & Food Safety · Start and check section equipment safely, record actual readings and escalate faults; never self-repair. · Operate the fryer within the approved 170-180°C range and follow the current oil- quality/TPM trigger. · Maintain FIFO, labels, allergen controls and approved hot/cold holding. Par, Waste & Inventory Control · Record exact waste and IMS truth and complete approved VITO/oil/section-close responsibilities. Kitchen Helper Leadership & Close · Direct and check Kitchen Helper work, coach to the approved standard and escalate repeated or serious gaps. · Coordinate with Kitchen Manager and Grill Master and respect the Kitchen Manager's final technical/pass authority. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · Section meets the T-60 prep/par readiness standard. · Sauce operates at 82-85°C and is never plated below 80°C. · Fryer operates at 170-180°C and oil-quality/TPM controls are followed. · Fries/sides par is maintained without avoidable stock-out or unnecessary overproduction. · Waste/IMS records are exact and Kitchen Helpers are coached and checked to standard. · Equipment faults are stopped/escalated; no unauthorized self-repair occurs. Qualifications · For internal progression, complete the Kitchen Helper pathway and approved Kitchen Cook Development Plan; external candidates require equivalent section experience. · Strong understanding of kitchen operations, food safety, basic inventory/waste controls and section organization. · Be able to perform basic calculations and work with the approved kitchen systems. · Complete current Kitchen Cook practical certification before independent section ownership. Core Competencies · Leadership & Coaching - Sets clear expectations, develops people and corrects execution in real time. · Decision Making & Judgment - Makes timely decisions using facts, standards and published authority. · Operational Discipline - Protects the operating rhythm, evidence and controls under pressure. · Communication & Collaboration - Creates clear handovers and strong cross-role coordination. · Problem Solving - Finds root causes, assigns corrective action and distinguishes local from systemic issues. · Accountability & Integrity - Owns outcomes and maintains truthful records, escalation and follow-through. Technical Skills Strong practical knowledge of sides, fries, sauce, fryer/hot-holding controls, FIFO, IMS/waste and section leadership. Current Kitchen Cook certification is required before independent section ownership. Where It Leads Kitchen Cook (you are here) > Grill Master (next) > Kitchen Manager > Assistant Restaurant Manager > Restaurant Manager To earn Grill Master: · Assignment Policy: Complete at least one year as a Kitchen Cook before permanent progression unless an approved People OS exception applies; complete the 3-month Grill Master Development Plan. · Swiss Butter Academy: Maintain current Kitchen Cook certification and complete Grill Master learning, practical assessment and certification before independent grill duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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