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  • Customer & Administration Coordinator
    Customer & Administration Coordinator
    hace 21 horas
    £14.82 por hora
    Jornada completa
    London

    Location: Remote, with occasional attendance at a London office Hours: Monday to Friday, 9:00 AM to 6:00 PM Pay: £14.82 per hour Job Type: Full-time About the Role We are recruiting on behalf of our client for an organised, reliable and professional individual to join their team in a full-time remote administrative position. This is a varied, communication-focused role involving customer liaison, scheduling, online administration, record keeping and general operational support. You will act as an important point of contact for customers and clients, helping to manage incoming enquiries, coordinate appointments, maintain accurate records and ensure relevant information is communicated to the appropriate members of the team. The role is primarily remote, with the majority of your responsibilities carried out from home using online platforms, email and internal company systems. From time to time, you may be required to attend the client's London office for training, meetings or other operational requirements. This position would suit somebody who is organised, comfortable communicating with people online and able to manage several administrative responsibilities throughout the working day. What You'll Be Doing Your responsibilities will include: • Responding to customer and client enquiries through email, online platforms and internal systems, • Providing clear, polite and professional responses to general enquiries, • Gathering relevant information from customers and ensuring details are accurately recorded, • Managing incoming enquiries and ensuring they are responded to or passed to the appropriate team member, • Coordinating appointments and managing daily schedules, • Checking availability and arranging suitable appointment dates and times, • Booking, confirming, rescheduling and cancelling appointments where required, • Sending appointment confirmations, reminders and relevant updates, • Keeping schedules accurate and up to date throughout the working day, • Communicating schedule changes, cancellations and other important updates to colleagues, • Monitoring shared inboxes, online portals and internal systems, • Maintaining accurate customer records and administrative logs, • Completing data entry and updating internal tracking documents, • Uploading and updating online listings, advertisements and information when instructed, • Uploading photographs, descriptions and other information to online platforms, • Reviewing information carefully to ensure it is complete and accurate, • Making amendments to online information when requested, • Liaising with different members of the team to ensure information is passed on promptly, • Providing live updates to colleagues where appointments or customer circumstances change, • Recording important notes, requests and information from customer conversations, • Following up on outstanding administrative matters where required, • Escalating enquiries to a supervisor or relevant department when further guidance is needed, • Supporting other departments with straightforward administrative tasks when required, • Updating templates, documents and internal records, • Ensuring outstanding enquiries and incomplete tasks are appropriately handed over, • Following company procedures when handling customer and business information, • Maintaining confidentiality and using company-approved systems when handling information Customer Liaison Communication will form an important part of your working day. You will regularly communicate with customers through approved online platforms and email, helping them with general enquiries, arranging appointments and keeping them updated where appropriate. You are not expected to have the answer to every question. Where an enquiry falls outside your responsibilities or you are unsure of the correct information, you will be expected to refer the matter to the appropriate colleague or supervisor. We are looking for somebody who can communicate naturally and professionally while maintaining accuracy and following the correct processes. Scheduling & Organisation A significant part of the position involves coordinating schedules and appointments. You will need to keep track of available times, customer availability, cancellations, rescheduling requests and changes throughout the day. Accuracy is important. Information should be recorded promptly so that other members of the team have access to the latest schedule and customer updates. You should therefore be comfortable working with calendars, online forms, internal tracking systems and other digital tools. What We're Looking For Previous experience in administration, customer service or a similar position may be beneficial, but it is not essential as training and guidance will be provided. We are particularly interested in applicants who: • Have strong written communication skills -Communicate professionally and confidently • Are organised and able to manage multiple tasks, • Have good attention to detail, • Are comfortable working with computers and online systems, • Can confidently use email and web-based platforms, • Can maintain accurate records and schedules, • Are comfortable communicating with customers and clients, • Can work independently without constant supervision, • Are reliable and able to manage their workload responsibly, • Can follow written processes and instructions carefully, • Understand when something should be escalated to a supervisor, • Are comfortable asking for guidance rather than guessing, • Can work effectively as part of a wider team, • Understand the importance of confidentiality and responsible data handling Working From Home As this is primarily a remote position, you should have a suitable environment from which you can work professionally throughout your scheduled hours. You should be comfortable working independently, managing your own daily workload and remaining responsive through the company's communication and administrative systems. You will be expected to maintain the same professional standards when working remotely as you would in an office environment. London Office Attendance Although this is a remote position, it is not exclusively home-based. From time to time, you may be required to attend the client's office in London for training, meetings, operational support or other reasonable business requirements. Applicants should therefore be able to travel to London when required. Working Hours & Pay This is a full-time position working: Monday to Friday 9:00 AM to 6:00 PM The position is paid at £14.82 per hour. Further information regarding working arrangements and the day-to-day structure of the position will be provided during the recruitment process. Training & Support Training will be provided to help you understand the client's systems, procedures and expectations. You will receive guidance on the platforms and processes used as part of your day-to-day responsibilities, and support will be available when you encounter an enquiry or situation you are unsure about. The role does not require you to make decisions outside your level of responsibility. Following procedures, maintaining accurate records and communicating effectively with the wider team are key parts of the position. Apply Now If you are organised, reliable, comfortable working remotely and enjoy a role involving communication, scheduling and administration, this could be a great opportunity for you. If you feel this role is for you, apply now.

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  • Public Relations Officer
    Public Relations Officer
    hace 1 mes
    £39000–£45000 anual
    Jornada completa
    London

    Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community., 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement., 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks., 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management., 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

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  • Content and Social Media Intern
    Content and Social Media Intern
    hace 2 meses
    Jornada parcial
    Staines-upon-Thames

    Internship Position Title: Content and Social Media Intern About Solfinds Solfinds is a UK-based travel technology company redefining how people discover their next destination. We believe every journey begins with inspiration, and we’re building an intelligent platform that connects travellers with experiences tailored to their interests, aspirations and lifestyle. Driven by innovation, creativity and thoughtful design, our ambition is to simplify travel discovery while encouraging exploration beyond the obvious. Every feature we develop is guided by a commitment to helping people uncover places, cultures and moments that leave a lasting impression. As a growing venture, we offer an environment where ideas are welcomed, initiative is recognised and collaboration shapes everything we build. Joining Solfinds means contributing to meaningful projects, working alongside the founding team and helping influence a product designed for a global audience. Whether you’re passionate about storytelling, digital media, technology or travel, you’ll have the opportunity to develop practical skills while playing an active role in bringing our vision to life. Purpose of the Internship The purpose of this internship is to provide practical, hands-on experience in digital marketing, content creation, community engagement, and brand development within an early-stage startup environment. The internship is designed to support the intern’s professional growth while contributing meaningfully to Solfinds’ mission of inspiring people to discover extraordinary travel experiences. Internship Duration This is a 7 months programme. The internship will initially be reviewed after 90 days to discuss progress, development, and future opportunities. Expected Commitment Expected working hours: 20 hours per week. Expected Work style: Remote. Working hours and responsibilities may be adjusted by mutual agreement as the needs of the business evolve. Responsibilities The intern may be involved in activities including, but not limited to: • Creating engaging social media content., • Researching travel destinations and trends., • Supporting community engagement across social platforms., • Assisting with content planning and scheduling., • Generating creative campaign ideas., • Monitoring content performance and suggesting improvements., • Supporting marketing initiatives and brand awareness campaigns., • Participating in team meetings and contributing ideas. Supervision & Development The intern will work under the guidance of the Solfinds leadership team. Regular feedback, mentoring, and development discussions will be provided to support learning, creativity, and professional growth. Questions, ideas, and initiative are encouraged throughout the internship. However, we require an intern confident to work with and without supervision. Internship Status This internship is currently unpaid. As Solfinds is an early-stage startup, the internship is offered as a learning and professional development opportunity rather than paid employment. Should the business grow to a stage where paid opportunities become available, interns who have demonstrated commitment, professionalism, and strong performance may be considered for future paid positions. However, this internship does not guarantee future employment or remuneration. Professional Expectations The intern agrees to: • Act professionally and respectfully., • Communicate openly and honestly., • Complete agreed tasks to the best of their ability., • Maintain confidentiality., • Contribute positively to the Solfinds culture and values. How to Apply If you’re excited by the opportunity to grow with an ambitious travel technology startup, we’d love to hear from you. We value your ability to learn fast & grow, curiosity, creativity and initiative that fruitfully produces an aligned goal, more than perfect experience. Shortlisted candidates will be invited for an online conversation with the founding team. DEADLINE IS 15TH AUGUST, 2026. Applications will be reviewed on a rolling basis. We encourage early applications, as we reserve the right to close this vacancy before the advertised closing date should a suitable candidate be identified.

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