Trabajos crm en Reino Unido

Real opportunity to make an impact – align CRM and performance, upgrade digital, shape strategy. You’ll lead a team of 5 covering CRM, paid digital, social, and content, and work closely with the brand & campaigns team. You will orchestrate CRM and digital activity so the two can work together.

You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal.

You will orchestrate CRM and digital activity so the two can work together. SENIOR DIGITAL MARKETING MANAGER. As a Senior Digital Marketing Manager, you can expect to be involved in the following:.

DATA ANALYST – CRM & CUSTOMER INSIGHTS. As a Data Analyst, you can expect to be involved in the following:P.

CRM solutions across the UK and internationally, and they’re looking for an ERP Finance Consultant to join their team. Microsoft Dynamics 365 Business Central.

Integrate & organise data sources. CRM, and digital channels into a unified, trusted dataset.

Lead the architecture of CRM solutions aligned to business goals and company standards. Job Title: Solutions Architect – CRM. They are looking for a skilled Solutions Architect to lead the design and delivery of scalable, high-performance CRM systems, primarily using Microsoft Dynamics 365 (experi

The CRM Manager will be responsible for managing and optimising the firm’s Client Relationship Management (CRM) system to enhance client service, drive business development, and enable strategic decision-making. This role is critical in ensuring the CRM system is well-maintained, user-friendly, an

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full.The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.Ou

CRM Business Analyst/Developer (Microsoft Dynamics).Hybrid (City of London) – 3 days in-office.Join a purpose-driven organisation transforming its CRM strategy.Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals.They’re

This growing UK-based consultancy helps businesses unlock the full value of their data and analytics capabilities across a broad range of industries. With a modern and a highly collaborative approach, they support clients on everything from foundational reporting and CRM optimisation to advanced AI

Develop a joined-up performance marketing strategy, making full use of 3rd party data. Strong performance marketing experience, comfortable with data-led decision making. Industry background flexible - fast-paced, data-driven sectors like.

Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery. Job Title: Technical Projects & Support

CRM, email, and retention strategy. B50;️ 3+ years of hands-on CRM, retention, and email marketing experience.

Responsible for the CRM implementation and advancement of strategies, plans, and systems in place to take our business and customer relationships to higher heights. Responsible for the CRM strategy for Sales and Marketing for ManpowerGroup UK. Ability to concisely create, present and provide ongoing

Are you a CRM or CX marketing professional ready to take ownership of a global platform and shape how a brand engages with its customers? Were hiring a CRM/CX Marketing Manager to lead customer engagement through a robust marketing automation ecosystem. Own and manage the CRM platform (Emarsys), ens

Why Phillimore Search? Phillimore Search is a unique recruitment firm specialising in the built environment sector. Founded by an experienced director with a background in a leading multi-disciplinary surveying consultancy and in multi-disciplinary recruitment, we work closely with leading companies and specialists across the built environment. As a fully privately-owned company, we are completely in control of our own business, which means we are nimble and able to make fast and agile decisions. We are proud to foster a supportive and collaborative company culture, where innovation, inclusivity, and integrity drive our work. We also recognise the importance of work-life balance, supporting team well-being as an essential part of achieving career excellence. We pride ourselves on providing exceptional value and supporting individuals at all career stages, from graduates to directors. We also embrace new technology, not as an end in itself, but as a means of serving our clients better. Phillimore uses industry-leading tools, analytics, and CRM technology to enhance candidate and client experience, ensuring streamlined and efficient recruitment solutions. In addition to recruitment, we specialise in assisting with acquisitions and business mergers, offering comprehensive support to help businesses grow and succeed. As we now embark on a phase of growth, we are looking to hire an ambitious Recruitment Consultant who has the tenacity and drive to build and grow with us. Phillimore is committed to providing structured training, career development opportunities, and a clear path for progression. We are looking for driven individuals who are ready to advance their careers to the next level. If you have the energy, ambition, and motivation to grow in a fast-paced environment, we’re eager to work with you! While we believe in work-life balance, we equally prioritise finding ambitious candidates with the drive to succeed and make a strong impact within our team. We believe in recognising and rewarding hard work and offer a generous package and growth opportunities for our team. This is an extremely exciting time to be joining us! Recruitment Consultant Candidate Generation & Management • Ability to fully qualify candidates, ask challenging, probing questions and consult them on relevant opportunities within their market., • Utilising LinkedIn to build a network of passive candidates., • Competent in managing each stage of the candidate journey., • Constructing professional, engaging emails to engage passive candidates., • Thoroughly qualify candidates in line with the Phillimore standard and challenge on areas of placement risk. Identify placement risk areas and take suitable steps to mitigate the risk and reduce dropouts., • Build good working relationships with candidates., • Maintain good levels of candidate control., • Selling and differentiating your service to candidates., • Closing candidates for periods of exclusivity., • Able to use industry/market knowledge to consult candidates of a technical nature. Confident in using a range of interview techniques to identify needs., • Conducting effective candidate meetings., • Creating high-quality, detailed CV profiles for candidates. Business Development & Account Management • Building meaningful, influential client relationships. Develop and maintain a portfolio of client relationships., • Maintain client control throughout the process., • Advising clients on the benefits of exclusivity., • Ability to build value and differentiate your service to justify fees., • Competent in asking good open and probing questions to qualify client’s requirements. Confidence in having face-to-face meetings with clients to win business., • Developing client accounts to generate multiple placements with existing accounts. Competent in negotiating rates with clients in line with the Phillimore standard., • Able to use industry insights and Phillimore’s extensive network to advise clients on tailored recruitment solutions. Vacancy & Placement Management • Competent in managing and the 360-recruitment process., • Conduct a comprehensive job qualification and use to build value in the Phillimore service., • Challenge/consult the client on basic issues surrounding the role., • Confident in preparing candidates and clients for interviews., • Able to use industry/market knowledge to influence and consult clients., • Managing expectations of clients. Negotiating and managing the offer process., • Maintain good control of the post-offer process including managing counteroffer scenarios. Identify and react to areas of placement risk., • Presenting clients with relevant candidates, and justify any ‘grey area’ submissions. Soft Skills • A good understanding of your industry specialism and able to identify good candidates., • Ability to build rapport and initiate relationships with both candidates and clients with varying degrees of seniority. Demonstrate good active listening skills., • Comfortable managing objections., • Organised and able to manage time effectively to handle multiple recruitment projects and maintain activity levels., • Demonstrate assertiveness where required. Good understanding of negotiation principles., • Ability to analyse personal performance and make necessary amendments., • Solution-focused and maintain a positive outlook – Resilience and adaptability are essential in this fast-paced role., • Remain focused and on task, work with pace, and have a sense of urgency., • Setting and working towards goals. Able to create a daily plan (to-do list) each day to achieve set goals and productivity levels., • Questioning techniques., • Ability to solve general recruitment-based problems. Joining Phillimore Search means joining a team where your growth is our priority, and where hard work is rewarded with clear advancement opportunities and a collaborative environment. If you’re ready to advance your recruitment career with a company with ambitious growth ambitions, we’d love to hear from you and discuss further! The role offers hybrid working and candidates must be willing to work in our Central London office, we prioritise collaboration and development within our team. Feel free to message me directly or contact me via the details below to find out more: 📞 020 3633 7889 📧 🌐 ___ 🌐

GROWTH AND PARTNERSHIPS LEAD 🚀About the Role An incredible client of our is looking for a dynamic, entrepreneurial leader to spearhead growth - uncovering and securing high-value client opportunities across Social, PR, and Experiential. You’ll be at the forefront of our expansion, turning ambition into measurable wins. This is a hands-on, high-impact role for someone with a track record in driving business development and securing new client relationships, ideally in a creative, marketing, or communications agency environment. You’ll lead outbound activity, craft standout proposals and presentations, manage tenders, and bring together the right internal experts to win. You’ll have the full backing of senior leadership and marketing support, but you’ll be the driver - identifying opportunities, opening doors, and creating momentum in a competitive market. 💡 About You • 5+ years’ experience in sales, business development, or growth leadership, with a proven record of securing significant new business, • Strong background in PR, social, experiential, or wider marketing services; well-connected within sport, entertainment, or lifestyle sectors, • Confident and persuasive communicator, excelling in pitches, presentations, and compelling written proposals, • Experienced in managing the full sales cycle: from outreach to contract, with CRM proficiency, • Highly detail-oriented with a meticulous approach to bids, proposals, and forecasting, • Commercially astute with the ability to spot and seize market opportunities, • Resilient, proactive, and energised by a fast-moving, competitive environment 🌟 What You’ll Bring • An entrepreneurial mindset with a hunger for growth, • The ability to think strategically and act decisively, • A network of industry connections and the credibility to engage at the highest level, • A natural ability to inspire confidence - both internally and with potential clients 🔥 The Opportunity You’ll join an ambitious, creative team at a moment of strong momentum. This is your chance to play a pivotal role in shaping our next chapter of growth - building relationships, winning work, and leaving a lasting mark. Sounds like your next role? Apply now!

Pro4orm People are recruiting for a Clinical Educator to join a growing Pharmaceutical company with an amazing family feel culture. This is a great role for nurse looking to move into the Pharma industry. The role covers North London and the East of England – Please note this role is a field based role. Responsibilities include: • Ensure that company strategy is being supported appropriately via educational activities., • Work with regional team and agree upon appropriate HCPs/trusts/departments to offer educational and product support to., • Develop and maintain strong links with KOLs and customers to facilitate training sessions and clinic educational support., • Develop and strengthen regional links with relevant customer organisations such as regional nurse networks., • Compliantly collate and feedback on nursing activities in CRM system and highlight to regional team any challenges or opportunities presented to delivery of the regional plans., • Adhere to financial budgets and control procedures., • Acquire and maintain excellent on-licence product knowledge and disease area expertise, • Assist in the planning and organisation of appropriate promotional educational meetings., • Correctly identify situations where it would be more appropriate for the non-promotional team (Medical Team) to work with the customer and facilitate a compliant handover., • Develop nurse-led initiatives to enhance customer experience and effective pull through within accounts., • Provide training and education in specialist nursing field to appropriate personnel both within and external to the business. Requirements: • Qualified Nurse, • Driving License Job ref: 761491 Pro4orm People Ltd is acting as an Employment Agency in relation to this vacancy. Pro4orm People Ltd is an Equal Opportunities Employer. Due to a high volume of applications we will only be able to contact successful applicants within 5 working days. We may, however, contact you regarding other potential roles of interest. By applying for this position you will be agreeing to our Terms and Conditions, and Privacy Policy which can be found on our website ___

My client is a purpose-driven organisation, looking for their first data hire — a Data Analytics Manager to set the vision, build the data foundations, and still remain hands-on. This is a greenfield role where you’ll have full scope to integrate disparate datasets, ensure data quality, and deliver insights that directly influence marketing, sales, and customer strategy. You’ll also get to grow a small team once the function is established. The Role • Integrate & organise data sources from marketing, sales, CRM, and digital channels into a unified, trusted dataset., • Establish data quality processes to maintain accuracy and consistency., • Build a single customer view, delivering segmentation and profiling to power targeted marketing campaigns., • Partner closely with marketing and sales to uncover actionable insights and track campaign performance., • Design and automate dashboards and reports for stakeholders across the business., • Shape the data strategy, tools, and best practices from the ground up. The Person • Proven experience in data integration, modelling, and data quality management., • Advanced SQL plus experience with a BI tool (Power BI, Tableau, Looker, etc.)., • Strong background in marketing analytics and customer insight., • Comfortable in a hands-on role, with the vision to scale capability and hire., • Able to translate complex analysis into clear commercial impact. Why This Role? • Greenfield opportunity — no legacy systems, build it your way., • Be the first data leader in a high-impact, commercially aware role., • Blend strategic influence with day-to-day analytics., • Join a company with a genuine social mission, where your work drives both revenue growth and positive change.

About the Company CompassRock provides asset and property management services to the rental housing sector. Founded in the U.S., the company has rapidly expanded to the UK and Europe, with a growing portfolio of Build-to-Rent (BTR) communities. Backed by private equity and driven by an entrepreneurial culture, we are committed to delivering exceptional living experiences while creating exciting career opportunities for our team. About the Role We are seeking an experienced and results-driven Leasing Manager to take the lead on all leasing activity at Walton Court (178 apartments) and Brightwells Yard (58 apartments) in Surrey, once leased up the role will oversee leasing activities in Southampton. Based in Walton on Thames and reporting directly to the Head of Leasing, you will be responsible for maximising occupancy, delivering an exceptional resident experience, and ensuring all leasing processes are executed to the highest standard across both communities. This is a hands-on leadership role, overseeing the full leasing journey—from initial enquiry through to move-in and renewals—while managing the on-site Leasing Agents to ensure targets are met and service quality remains exceptional. You will act as the primary leasing lead for both developments, ensuring they set the standard for excellence in the Build-to-Rent sector. Responsibilities • Leasing Leadership: Drive all leasing activity at Walton Court and Brightwells Yard, ensuring both communities achieve occupancy targets and KPIs., • Team Management: Directly manage the on-site Leasing Agents, providing leadership, guidance, coaching, and performance feedback., • Resident Experience: Deliver an exceptional service to all prospective and current residents, maintaining high levels of satisfaction and retention., • Sales Activity: Manage outbound sales activity (calls, emails, texts, and in-person engagement) to convert enquiries into residents., • Viewings: Conduct and oversee engaging in-person and virtual property tours across both sites., • Lease Administration: Oversee the complete leasing process including applications, referencing, tenancy agreements, statutory compliance, and move-in coordination., • Renewals: Maximise renewal rates through proactive engagement with residents and swift resolution of concerns., • Collaboration: Work closely with the centralised leasing team to align strategies and share best practices., • Reporting & Insights: Provide regular updates to the Head of Leasing on leasing performance, market trends, and recommendations for improvement., • Operational Excellence: Promote best practice in CRM use, compliance, and service delivery across both properties. Qualifications • Proven track record in leasing, or sales activity in a property or service/hospitality industry with strong results against targets., • Previous experience managing and developing teams, ideally in property or customer service sectors., • Exceptional communication and interpersonal skills, able to build rapport quickly., • Strong organisational skills with meticulous attention to detail., • Previous experience in Build-to-Rent or residential property management or hospitality industry is an advantage., • Leadership experience essential; ARLA or TPI (previously IRPM) qualification (or working towards) desirable. Required Skills • Lead-to-viewing conversion rate., • Viewing-to-application conversion rate., • Presentation quality of property tours., • Timely completion of CRM tasks., • Accuracy of tenancy documentation., • Team performance and resident satisfaction levels. Pay range and compensation package • Base salary: £40,000 to £45,000, • Discretionary bonus scheme., • Private health insurance., • Nest Pension Scheme., • Cycle to Work Scheme., • Company Sick Pay. Working Hours 40 hours per week over 5 days, including some weekend working on a rota basis (two consecutive days off). Shifts may include: 8am–5pm, 9am–6pm, or 10am–7pm. Location Based in Walton-On Thames with regular on-site presence at Walton Court and Brightwells Yard, Surrey, and our properties in Southampton with occasional travel to other properties as required. Equal Opportunity Statement We are committed to creating an inclusive, diverse, and equitable workplace. All candidates will be treated fairly and offered reasonable adjustments where needed throughout the recruitment process.

Mode Search is proud to be partnering with a luxury fragrance retailer to appoint an in store CRM Specialist for their flagship store. This is a key hire for the brand, which is experiencing strong global growth and is looking to further elevate its client engagement and in-store experience. Alongside a competitive basic salary, the role offers a very generous commission scheme. Based on Regent Street in London, the role is full-time and requires flexibility to work weekends. The CRM Specialist will work in store and report directly to the Store Manager, with additional oversight from the Assistant Manager. The Role • Deliver outstanding clientelling, building and nurturing a strong VIP client base., • Develop and execute creative in-store events and activations to drive footfall and sales., • Confidently approach and engage passers-by to encourage store visits., • Lead on the brand’s signature bespoke scent sales, guiding clients through the creation process., • Convert new customers into loyal, repeat clients through exceptional service and follow-up., • Contribute ideas for CRM initiatives, even without a formal CRM background., • Maintain meticulous grooming and presentation standards in line with luxury brand expectations., • Actively work towards sales targets Requirements • Strong clientelling skills and a passion for luxury retail., • Previous experience in luxury fashion, beauty, or fragrance in a client advisor capacity, • Confident, outgoing, and warm personality with the ability to engage customers naturally., • Proven ability to create and execute events or initiatives that attract and retain customers., • Comfortable with cold outreach and converting walk-in traffic into sales., • Additional languages, especially Arabic, are advantageous., • Flexible to work weekends and adapt to store operational hours., • Impeccable personal grooming and professional presentation. Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You can also email your resume directly to us at if you would like to apply.

Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: • IT network design skills, knowledge and experience, • IT troubleshooting skills, knowledge and experience, • IP CCTV system design skills, knowledge and experience (desirable), • IP CCTV troubleshooting skills, knowledge and experience (desirable), • Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) (desirable), • Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) (desirable), • Door Entry System Design skills, knowledge and experience (desirable), • Door Entry System troubleshooting skills, knowledge and experience (desirable) Competences: • Studying or Completed the CompTIA IT certification or an equivalent qualification, • A good team player who is able to work with other team members to achieve team targets, • Attention to detail, • Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations, • Good problem solving skills and resilience, • Positive attitude towards work, • High integrity

Harris Hill are delighted to be working with a wonderful charity to recruit for Senior Special Events Manager in order to cover busy period of 12 months. As Senior Special Events Manager, you’ll oversee a portfolio of prestigious events, working closely with volunteer committees, corporate partners, and internal stakeholders. You’ll bring creative flair, strategic thinking, and flawless attention to detail to ensure every event exceeds expectations and meets ambitious income goals. You’ll also lead on identifying new opportunities for growth, drive innovation within the events programme, and manage a Special Events Executive, offering mentorship and development as part of your leadership. As a Senior Special Events Manager you will: • Project manage and deliver large scale, high-value fundraising events from concept to execution, • Build and nurture relationships with senior volunteers, supporters, and corporate partners, • Develop compelling event concepts, sponsorship proposals, and supporter materials, • Lead on budget management, ensuring events are delivered on time and within financial targets, • Mentor and manage a Special Events Executive, fostering professional growth and team collaboration, • extensive experience managing complex, large scale events, • Exceptional relationship builder, able to engage and influence senior stakeholders and volunteers, • Proven success in meeting income targets and managing six-figure budgets, • Creative thinker who brings innovation to event formats and audience engagement, • Strong leadership and mentoring skills, with experience developing team members, • Highly organised and detail oriented, with excellent communication and negotiation skills, • Proficiency in Microsoft Office and working with CRM or supporter databases Salary: £37,948- £41,791 per annum inc. LW Location: London, hybrid working Contract: 12 months FTC Closing date: 3rd September at 8am Interview: TBC Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit…a day includes We are looking for a commercially astute, passionate, own brand buyer to work in an incredibly exciting and fast paced category. Our own brand vision is to create and build great brands that our customers and colleagues love and share. We are credible, daring, entrepreneurial and always looking for new opportunities and products to surprise and delight our customers. Job Purpose Responsible for driving sales & profitability of Superdrug Own Brand Hair Care and Clear Skin categories through delivering a robust commercial plan across product, price, promotions & merchandising that meets our Customer’s needs. To strive for excellence when developing Superdrug Own Brand Hair Care & Clear Skin ranges through the development and delivery of the product plan through working in collaboration with the Senior Buyer and a team of technical and design experts. Reporting into the Senior Buyer, but responsible for autonomous projects in their own right. Opportunity to line manage a Junior Buyer is a possibility as part of the role for the right candidate, thus extending the responsibility of the role to Lip Care as well. Key Responsibilities • Develop Own Brand Category plans including Range Reviews and launch plans, Promotions, Pricing & Stock that deliver against the overall Commercial Strategy & Financial targets, • Develop and deliver profitable promotional plans for responsible Categories. Forecast promotional sales and monitor and evaluate performance on a weekly/monthly/annual basis, proactively introducing revised plans and activity as and when required, • Category expert – utilise and continually develop knowledge in category products, competitors and market activity to deliver increased category performance objectives, • Develop new brand concepts, and product development plans for existing Own Brand ranges, • Develop products and packaging appropriate to our customers, the brand and our commercial requirements. Collaborate with the Marketing, CRM , Online and digital teams to develop and implement marketing and promotion plans that are relevant to the category and effectively communicate to the Customer, • Deliver informed Category reviews, incorporating market data, trend data, merchandising review, promotional review, competitor review, customer data and buyer input. Turn Category reviews into the annual Category NPD plan, • Working in partnership with the Merchandising team, agree merchandising strategy that drives and delivers Own Brand advantage whilst managing availability and slow-moving stock, • Work in conjunction with the Supply Chain team to ensure Sales forecasts are adhered to whilst maintaining Own Brand availability and minimising slow moving stock, • Collaborate with International Buying and other European businesses to harmonise product/suppliers, to gain greater efficiencies and share best practice., • Ensure clear communication across the business and ensure appropriate processes in place., • Establish and maintain relationships with both internal and external stakeholders. Strong communication skills required and the ability to engage everyone around them What you’ll need to succeed • Previous experience in both Product Development and Buying, • Commercially astute with excellent ability to understand and interpret market information, • Proven track record in brand building and product development, either directly or through relationship with proprietary brands, • Strong negotiation skills, • Customer focused, • Ability to work to deadline and prioritise workload, • Excellent communication and organisational skills, • Project Management experience, • Analytical Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. For information on how we manage and store your data please go to

ABOUT THE ROLE At Drake’s, we have always taken the scenic route - crafting garments with character, quality, and soul. Our online journey started organically, but now it’s time to raise the bar. We are looking for a Head of E-Commerce Growth to lead our digital charge across the globe. This is a unique opportunity that offers individuals a chance to be part of a brand that is influential across generations and demographics This isn’t just another “e-comm role”, you will own the end-to-end experience on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define and lead our global e-commerce strategy - from vision to execution. · Champion the digital roadmap across the business, bringing creativity, rigour, and ambition. · Balance tradition and innovation: honour the Drake’s brand and heritage while building a digitally forward, high-growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests, UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer Experience & Operations · Own the full post-purchase experience: customer service, fulfilment, returns, and retention flows. · Work closely with ops to deliver a seamless experience from checkout to doorstep. · Support our retail and studio teams to enhance the omnichannel journey and visual storytelling. WHO YOU ARE · A digital native with 5+ years leading DTC fashion e-commerce teams, preferably on Shopify Plus. · Experienced across site merchandising, UX, performance marketing, and international expansion. · Analytical and creative in equal measure - you know your numbers, but you also know great storytelling. · A hands-on leader who can zoom out to see the big picture, then roll up your sleeves to make things happen. · An effective collaborator who thrives in cross-functional teams and brings out the best in others. Your Toolkit · Proven track record scaling premium/luxury digital retail operations. · Strong grasp of performance marketing (Google Ads, Meta, Pinterest) and SEO best practices. · Experience managing organic social, content planning, and digital brand storytelling. · Confident with GA4, Shopify Analytics, heatmapping tools, and CRM/data platforms. · Knowledge of internationalisation, localisation, and global fulfilment strategies. Your Success Will Be Measured By · Revenue growth and profitability (CM3) of e-commerce. · Customer acquisition and lifetime value. · Growth of organic reach - SEO, social, and database expansion. · Improvement of key UX and retention metrics. WHY DRAKE’S? Drake’s is a brand that celebrates craft, character, and considered style. Joining our team offers individuals a unique opportunity to be part of a company that masterfully blends traditional British tailoring with a relaxed, modern aesthetic. We believe digital can be as charming as bricks-and-mortar. Our global presence, coupled with our continuous expansion would prove this to be an exciting opportunity. If you want to build something meaningful, love great clothes, and thrive on making digital experiences memorable, we would love to meet you.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We’ve brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you!) to join us on our journey and help us deliver our goal. ABOUT THE ROLE We have an exciting opportunity for a Customer Care Associate (12-month fixed term contract) to join our team at Townhouse. You’ll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression. In this role, you’ll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You’ll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care. This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences. RESPONSIBILITIES • Respond promptly and professionally to enquiries across phone, email, chat, and social channels., • Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution., • Build a strong understanding of our products and services to confidently support and advise customers., • Capture and share feedback to help us improve our services and processes., • Identify opportunities to enhance the customer experience through relevant recommendations., • Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies. ABOUT YOU • Minimum 1 years’ experience in a customer-facing contact centre role., • Excellent communication and interpersonal skills., • Proficient with Microsoft Office and CRM systems (Zendesk experience a plus)., • A collaborative team player who supports colleagues and isn’t afraid to ask for help., • A natural problem-solver with great attention to detail., • Calm under pressure, empathetic, and professional in difficult situations., • Tech-savvy and comfortable using multiple communication channels., • Organised with strong time-management skills., • Positive, proactive, and motivated to go above and beyond for customers. LOCATION This is a full-time, 12-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS AT TOWNHOUSE • Private healthcare and wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait., • Shopping discounts – Save money every day with a range of retail discounts., • Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!, • Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out., • Holiday on us – One extra day paid holiday for every whole year you’ve been with Townhouse, up to 5 extra days., • Employee Discount – 75% off treatments., • Interest-free advance – Up to £50 per day you’ve worked in a month to help with emergencies without interest costs. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace. Apply Now and Be Part of Our Exceptional Team!

Membership Development Officer Location: London (hybrid, with UK travel) Salary: Up to £29K Start: ASAP Duration: Until December 2026 We are delighted to be working with a leading professional membership body to recruit a Membership Development Officer. This is an exciting opportunity for a motivated and proactive individual to play a key role in driving membership growth, engagement, and retention. The Role As Membership Development Officer, you will: • Support the delivery of the organisation’s membership recruitment and retention strategy., • Promote the value and benefits of membership to prospective and existing members, industry stakeholders, and partner organisations., • Develop and deliver engaging membership communications and campaigns across digital, print, and events channels., • Represent the organisation at key events, exhibitions, webinars, and workshops across the UK., • Provide first-class support to members and prospective members, handling enquiries with professionalism and diplomacy., • Contribute to the management of CRM records, membership applications, subscriptions, and renewals. This is a varied, hands-on role where no two days will be the same, from presenting to prospective members and supporting national events, to producing engaging membership marketing content and building strong stakeholder relationships. About You We are looking for someone with: • Experience in a membership, professional body, or customer-focused environment., • Excellent communication skills with the ability to engage and influence at all levels., • Strong organisational and administrative skills with keen attention to detail., • A proactive approach to building relationships and identifying growth opportunities., • Confidence in using digital tools, CRM systems, and Microsoft Office., • Experience in marketing content creation, events support, or professional registration processes would be advantageous, though not essential. The Offer • £29K, Life Insurance, 8% Pension, Healthcare Scheme, Training & Development & Staff Socials, • Flexible, blended working (Central London office + home working), • Opportunity to travel and represent a respected professional body across the UK, • A supportive team environment with real scope to develop your career in membership To apply for the role of Membership Development Officer , please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

ERP Finance Consultant Looking to take the next step in your ERP career and put your finance expertise to work? We’re working with a growing Microsoft partner that delivers Dynamics 365 Business Central and CRM solutions across the UK and internationally, and they’re looking for an ERP Finance Consultant to join their team. If you’ve got strong finance systems experience (think AP, AR, GL, VAT, reporting) and enjoy working with clients to shape and optimise their ERP processes, this could be a great fit. ✅ What you’ll be doing: • Leading finance-focused ERP projects from discovery through to go-live., • Working with clients to map out their finance processes and translate them into Microsoft Dynamics 365 Business Central Solutions., • Configuring and testing the system, supporting data migration, and writing up functional docs., • Running workshops, delivering training, and supporting key users., • Acting as a trusted advisor, helping clients improve and transform their finance operations., • Collaborating with internal teams to make sure projects land on time and deliver real value. 🔍 What we’re looking for: • Strong finance background, ideally 5+ years in ERP implementations or hands-on finance roles., • Solid knowledge of finance processes: GL, AP, AR, VAT, reporting, inventory valuation., • Experience with ERP systems like Dynamics 365 BC, NAV, SAP, or Oracle., • Confident running workshops, gathering requirements, and working directly with clients., • Strong communicator who can work well with finance users and senior stakeholders., • Project management skills or ERP certifications are a bonus. 🌱 What’s in it for you: • Competitive salary (from £55,000+), • Company pension, • Generous holiday allowance, • Ongoing training and career development opportunities, • Company events and team socials, • Free on-site parking 📍 You’ll need the right to work in the UK and be happy commuting to the office in East London on a regular basis Sound like the next step for you? Hit “Apply Now” to send over your CV, or reach out for a confidential chat to learn more.

My client, a governing body within the sports sector is currently looking for a Product Owner to shape and deliver innovative CRM and MarTech solutions that will transform how they connect with fans, players, and stakeholders across the relevant community. You’ll work closely with multiple stakeholder groups, tech teams, and implementation partners to design, build, and launch cutting-edge systems that modernise processes, streamline operations, and unlock new opportunities. You’ll be part of the product vision, capture and refine requirements, manage priorities, and ensure seamless integration across their technology landscape, all while championing best practice Agile and Scrum delivery. You’ll need strong Business Analysis skills, be the bridge between business and technology, influencing decisions, driving change, and ensuring every solution delivers real value. From leading discovery and requirement gathering to overseeing integrations, you’ll be at the heart of high-profile projects that directly impact the sport. • Product Owner, • Business Analyst, • CRM & MarTech, • Agile, • Hybrid, • London If you have the Business Analysis, Product Management, CRM and Marketing skills required for this role, please do not hesitate to apply.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Transformation Consultant Job Type: Permanent Location: London, United Kingdom Are you looking for an exciting challenge to work with senior client executives to identify and articulate transformation opportunities? We have the perfect role for you – Transformation Consultant! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Opportunity to work for one of the Big 4 Professional Services firm., • Senior Role giving opportunities for career profile growth., • Opportunity to work with cutting edge technology like AI & Data. The Role As a Transformation Consultant, you will work with major airlines, hotels, transport operators, and hospitality brands to solve their most complex business challenges through a combination of strategic thinking, proof-of-concept development, and capability building. You will help clients discover the right problems to solve and build internal capabilities for sustained transformation. As a transformation consultant you will be instrumental in developing our enablement methodology - moving beyond traditional consulting to create lasting change through stakeholder engagement, value demonstration, and organisational capability building. Key Responsibilities: • Problem Discovery & Framing - Work with senior client executives to identify and articulate transformation opportunities that deliver measurable business impact., • Proof of Concept Development - Design and deliver rapid prototypes and pilots that demonstrate value before large-scale investment., • Stakeholder Engagement & Alignment - Build consensus across complex organisations, managing competing priorities and driving decision-making., • Value Demonstration - Create compelling business cases and ROI models that secure executive buy-in and funding for transformation initiatives., • Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery., • Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery., • Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes., • Practice Development & Innovation - Contribute to our enablement methodology, thought leadership, and reusable assets that differentiate TCS in the market, whilst driving innovative approaches to transformation challenges., • Team Leadership - Guide diverse teams combining strategy, technology, and change expertise to deliver integrated solutions. Essential skills/knowledge/experience: • Professional experience of business/digital transformation., • Travel, Transport, and/or Hospitality sector expertise., • Deep understanding of industry dynamics, customer expectations, and operational challenges., • Problem-solving methodology - Proven ability to break down complex business challenges into actionable components and solution pathways., • Stakeholder engagement & organisational navigation - Track record of building relationships across C-suite, middle management, and operational teams, with proven ability to operate effectively within hierarchical, culturally diverse environments and complex networked ecosystems., • Value demonstration expertise - Experience creating high level business cases and proof-of-concept approaches that secure executive commitment., • Transformation methodology & innovation mindset - Familiarity with design thinking, agile, change management (PROSCI or equivalent), and transformation frameworks, combined with ability to pioneer innovative approaches to complex business challenges., • Workshop facilitation skills - Ability to design and lead collaborative sessions that generate insights and drive decision-making., • Excellent communication skills - Outstanding written, verbal, and presentation skills with ability to adapt messages for different audiences., • Technology fluency - Understanding of CRM, eCommerce, automation, AI, and digital platforms (implementation experience a plus)., • Business acumen - Commercial awareness with ability to understand client business models, competitive pressures, and growth imperatives. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes. You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Apprentice Candidate Consultant - Healthcare Recruitment Are you a confident communicator who enjoys working with people? Looking to kickstart your career where you can learn, grow and progress into healthcare recruitment and sales? Do you thrive in fast-paced environments and like learning on the job through experience to develop valuable skills that will set you up for success? If so, this could be the perfect role for you. At Globe Locums, we’re looking for an Apprentice Candidate Consultant to join our busy healthcare recruitment teams. This is an exciting opportunity for a school or college leaver who wants to learn the ropes of recruitment, gain hands-on experience, and progress into a Trainee Recruitment Consultant role. No prior experience required, just a positive attitude and willingness to learn. We’ll give you all the training and support you need. What you’ll be doing: • Supporting consultants with candidate sourcing, job submissions, and registrations, • Organising candidate documents, formatting CVs, and ensuring compliance requirements are met, • Providing outstanding customer service via phone and email, assisting candidates with queries, • Navigating systems and portals to update candidate and placement details, • Maintaining accurate records on our CRM database (Eclipse), • Assisting with timesheet queries and payroll processes to ensure candidates are paid on time, • Working closely with the sales and compliance teams to keep everything running smoothly What we’re looking for: • A confident communicator with strong interpersonal skills, • Team player with excellent organisation and time management abilities, • Positive, solutions-focused attitude with resilience when faced with challenges, • Willingness to learn, take feedback on board, and grow into a recruitment career, • Basic IT skills (Microsoft Outlook, Word, Excel), • Previous customer service experience is an advantage but not essential Why join us? • Comprehensive training and ongoing mentorship, • A clear career pathway into sales and recruitment, • Opportunity to gain hands-on experience in a fast-growing healthcare recruitment agency, • Be part of a supportive, fun, and motivated team environment, • The chance to make a real impact in the healthcare sector by helping people find meaningful work This is your opportunity to start an exciting career journey with Globe Locums, where ambition, teamwork, and growth are rewarded. Apply now and take your first step into the world of recruitment

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

SENIOR DIGITAL MARKETING MANAGER HYBRID - LONDON – 2X A WEEK SALARY UP TO £70,000 THE COMPANY This company is one of the UK's major train operating companies, this organisation provides vital rail services across the South of England. Operating both commuter and longer-distance routes, they serve millions of passengers each year and play a key role in regional connectivity and economic activity. Committed to reliability, sustainability, and customer experience, the company is continuously investing in modernising its services, infrastructure, and technology. THE ROLE As a Senior Digital Marketing Manager, you can expect to be involved in the following: • You’ll lead a team of 5 covering CRM, paid digital, social, and content, and work closely with the brand & campaigns team., • It’s a strategic position with some hands-on work in the paid world., • You will orchestrate CRM and digital activity so the two can work together., • Monitor the MarTech stack (currently SFMC + Tealium) and see what could be improved REQUIREMENTS • Proven experience across both Performance Marketing and CRM., • Comfortable with data and turning it into actionable strategy., • Confident leading a team (minimum 1–2 direct reports)., • Industry background flexible, • No need to be an SFMC expert, but you should know your way around MarTech conversations. WHY WORK HERE? • Lead a high-visibility marketing function in a brand with reach and resources., • Real opportunity to make an impact – align CRM and performance, upgrade digital, shape strategy.

🔎 Role: Senior Talent Partner 360 📍 Location: 22 Bishopgates, Liverpool street, we offer 2 days home office! ✉️ Contact: Who are we? 🤝 At Elemed, we recruit the people that get amazing medical technology to patients all over the world. From life saving products such as artificial hearts to innovative cancer fighting radiotherapy machines, the people we place truly change lives and we are proud to be a part of that. Our clients range from startup companies of 5 people, to global corporations with locations all over the world. Today, our focus is roles based in the major European markets like Switzerland, France, Germany, NL and our aim is to become the overall EU market leader in medtech talent management. Elemed is now 10 years old and we are in a seriously exciting time of our journey as we look to scale and grow to meet unprecedented market need. Our recruiting style is focussed on building and converting long term relationships with our candidates and companies, providing excellent candidate and customer experience and nurturing talent, not only when they are looking for a job but throughout their careers. We do this through our unique community led initiatives like Elemed mentoring academy, our podcast, our exclusive Community group and more. 🔸 Your mission As talent partner (360) you will be responsible for creating an exceptional candidate and customer experience with our community. You will be the face of the company towards candidates and customers within your specific market. Your mission will be to win business, build relationships, network, manage client relationships and recruit potential candidates within your market. We strive to be ethical, knowledgeable, and a genuine partner not only to our customers but to our candidates. You will be expected to uphold those values whilst becoming a valued member of our team. This role is targeted, and you are expected to meet those targets. 🔹 Company facing responsibilities • Developing long term relationships and partnerships with clients by building an understanding of their structure, culture, hiring needs and preferences, • Understanding client requirements at both a strategic and tactical level to offer the best business solutions, • Leveraging Elemed solutions across all areas of talent management, having responsibility for pitching, winning business, negotiating new contracts and developing custom proposals in order to best serve our clients’ needs., • Building strong commercial and long-term relationships with clients, • Work collaboratively with other business areas (marketing/delivery) to leverage opportunity and develop joined-up propositions., • To achieve personal KPIs and sales targets, • Training new members of the team, • Be the team’s role model, leading by example and demonstrating what success in recruitment looks like. 🔸Candidate facing responsibilities • You will inherit a warm desk and be responsible for nurturing and developing these relationships, with our talent community, • Running search campaigns both online, on the phone, and by using your own creativity to identify candidates within the market, • (Creative) Headhunting and market mapping (figuring out who works where and who knows who) to establish yourself as the “go-to” talent scout in your market, • Keeping a finger on the pulse of Mergers, Acquisitions, and anything that might lead to movement within the market, headhunting and reaching out to candidates to propose them new opportunities, • Managing contact with candidates; i.e messaging, initial prescreens, through to offer negotiation and start date follow up, • Providing interview coaching, general career advice and proposing other Elemed solutions such as Elemed Mentoring Academy to our talent pool, • Converting target cold candidates to warm candidates within our community, • Using our customised CRM to manage, update, record and document all conversations, candidate records and actions., • To uphold the company’s values and service, • Drive leads through CV profiling, reference checking, candidate interviewing and questioning., • CV preparation and own administration, • Any other relevant ad-hoc duties as required by the Director 🔹Success – how is the role measured? • Number of placements, • New business/development of existing accounts, • Exclusive/retained business, • Fees generated in comparison to targets, • Ratios (CVs to interviews, interviews to placements etc.), • Time to fill, • Candidate & client NPS feedback, • Leads generated 🔸Why join us? • No red tape, no company politics and a fast moving decision making process, • Economic stability - even though we are a small enterprise, we have enough money in the bank to fund our ambitious growth plans., • Flexibility - we believe in playing to everyone’s strengths and shaping the role around your key skills, • Minimal admin - we want as much of your time as possible to be focussed on recruiting and relationship building and we have cut away almost all of the admin side of the job (we have a really cool tech stack to facilitate this), • A chance to really help build something, and have an impact on the future of our business, • A huge opportunity to fast track your career as the team and company grows 💜 Our values FORWARD THINKING - We do things differently. We find creative and innovative solutions for our community. We lead the way. STRIVING FOR EXCELLENCE - We don't settle for average. We work hard to exceed expectations. We are passionate about everything we do. COLLABORATION - We are a team with a common purpose. We share, we support, we celebrate. Collaboration is the key to our success. HONESTY - We believe in transparency and two-way communication. Be straightforward, upfront and supportive. 🔹 What we are looking for This role is perfect for someone who loves the essence of a 360 role and keeping multiple plates spinning. You need to be great at working with people, building relationships and problem solving. If you want to move your relationships from just “well known recruiter” to trusted talent adviser and business partner, this is the role for you. • Honest, upfront and direct communication style, • 3+ years of experience recruiting in a permanent, candidate short, technical market., • Experience covering international/european markets, • 360 Recruitment experience (agency or internal) in the medical device or diagnostics industry with strong existing relationships, • Track record overachieving targets, • Independent, works with urgency, and is a sponge., • Strong search skills: using Linkedin recruiter, advanced Boolean search, headhunting, lead generation, CV stripping, • Consistent placements over minimum of a 1 year period, • Resilient, creative, curious, process driven, and able to build relationships, • Ideal: you speak a second language ✉️ If you are interested in this exciting role, please send your application directly to 📲 Would you like to find out more about our open opportunities? Visit Please note: Only candidates meeting the requirements set out in the role profile above, will be considered in the application process. We spend a lot of time tailor writing our job descriptions to provide as much information as possible to prospective candidates. We’d appreciate if you’d also carefully review the profile and only apply if you meet the requirements set out in the description. 🩺 Elemed is Europe’s leading MedTech technical recruiter. We serve within the Medical device, diagnostic and combination device arena, working with Managers up to VP of Quality and Regulatory. Our team helps medical device experts of today become leaders of tomorrow. At Elemed, we recruit exceptional people that solve regulatory and compliance problems, so patients can have access to safe, innovative and life-changing Medical Devices. • ⚖️ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

Genesys Senior Business Analyst - IMMEDIATE REQUIREMENT We are seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities of Genesys Senior Business Analyst • Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration., • Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories., • Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows., • Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery., • Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams., • Provide mentorship and guidance to junior BAs and coordinate cross-functional stakeholder engagement., • Facilitate workshops and training sessions to promote adoption and proficiency in integrated solutions., • Actively participate in Agile ceremonies and contribute to product backlog refinement., • Manage change requests and assess impact on integrated telephony and CRM systems. Required Qualifications and Skills for Genesys Senior Business Analyst • Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field., • 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments., • Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing., • Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce., • Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA, Confluence, or similar., • Excellent stakeholder management, communication, and interpersonal skills., • Experience creating detailed functional specifications, process flows, and training documentation., • Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst • Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner., • Exposure to API integrations and middleware platforms., • Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR Agent) AI usecases, and Routing of tickets., • Enabling AI Platforms (NLP, Conversional AI, Generative AI, and AI Orchestrator), • Experience with cloud contact center migrations or implementations using Genesys Cloud or similar technologies., • Familiarity with data analytics tools and KPIs used in contact centers.

Executive Search Recruitment Consultant | Harmonic London | B Corp Harmonic are hiring throughout 2025! We’re looking for talented graduates to support the growth of our executive search brand. This is a great opportunity to work closely with senior leadership teams at some of the UK’s most exciting and innovative start-ups and scale-ups. As a Community Search Analyst, you’ll play a key role in identifying, engaging, and building trusted relationships with senior-level Finance and Operations professionals. Working in a consultative, insight-led capacity, you’ll support retained and exclusive searches for C-suite and leadership roles across dynamic industries. Based in the heart of Shoreditch in London, we are a values-led recruitment agency with an inclusive and non-corporate culture – we also became B Corp Certified in 2022! Harmonic supply Finance and Operations professionals to start-up and scale- up businesses. We work with some of the most exciting organisations in Europe, ranging from ground-breaking technology start-ups (Fintech, Software, AI, Robotics, Electronics, BioTech) and record labels through to major fashion labels, vegan food start-ups, leading furniture designers and media businesses. Harmonic offers unrivalled career progression with colleagues joining having the opportunity to become a leader or manager in as little as 18 months. The Role: Community Search Analyst is the first rung on the Harmonic career development programme with our executive search team. You'll develop expertise in market mapping, stakeholder engagement, and relationship-driven talent acquisition. Unlike transactional recruitment, our approach is long-term and research-driven. You’re not just filling roles, you're shaping future leadership teams for high-growth businesses. Daily and weekly targets will be used during your training so if you don’t thrive in a competitive environment (albeit a super-friendly one!), then this probably isn’t the role for you. We expect successful candidates to make promotion to Lead Community Analyst between the first three to six months in the role. Training: We’re usually a modest bunch (or at least by industry standards!). But Harmonic offer the best training and coaching. Bar none. Following your initial 12-week training period, we are proud to have a dedicated member of the team, Charlotte Greenwood, who provides ongoing coaching and development. We've also invested in a brilliant online learning system to ensure the whole team always have key learning resources. Responsibilities: • Build niche leadership candidate networks within a specialist vertical., • Conduct market research and map senior talent in high-growth sectors., • Identify, engage, and submit senior-level candidates for live executive search mandates., • Prepare candidate briefing packs and search update reports to ensure transparency and consistency in delivery., • Source intelligence on leadership hiring trends and opportunities., • Write and co-design thought leadership and bespoke market content., • Ensure CRM and data integrity across high-value search projects. The Essentials: • Fantastic verbal and written communication skills., • Good educational background., • A competitive spirit., • An appreciation and sharing of our values., • Creativity., • Strong, lateral thinking processes., • General paid work experience (part or full time). Package & Benefits: • £25,400 rising to £26,400 upon passing probation. More experienced candidates also considered., • Annual bonus (linked to display of values)., • Private Health Insurance with Vitality (additional benefits included cinema tickets, free coffee and discounts off the Apple watch)., • 50% off gym membership., • Uncapped commission scheme (evidenced average minimum first year earnings=30-40k, second year earnings= 50-65k, third year earnings 70- 100k)., • 1x company weekend away (paid for by Harmonic!)., • Michelin Star company lunches., • Holiday of a Lifetime (1 month paid sabbatical after 5 years of service!)., • Rooftop terrace., • Incentives relating to music, health and fitness and food., • Funded home working set up. Find out more: Main Website: htps://harmonicfinance.com/about/ Careers Website: htps://careers.harmonicfinance.com/ Insta: @harmonicgroupHQ Twitter: @HarmonicGroupHQ FB: @HarmonicGroupLtd In line with Harmonic’s values of knowledge, community and respect we are creating a diverse work environment where all employees have equal opportunities. We encourage applications from all backgrounds, and everybody will be considered for roles regardless of race, religion, gender expression, disability, or sexual orientation. We are rapidly growing and are looking to continue to build a culture where difference is valued. Diversity connects us to our clients and the communities which we work within. We believe that diversity drives multiple points of view and helps us to be better.

Head Of Data Position A fast-growing, digitally transformed business is seeking a founding member of their data team to build and implement the infrastructure that will support their continued growth and success. Over the past two years, this organisation has adopted a wide range of cloud-based systems across finance, operations, project management, and sales. The next step is connecting those systems to create powerful, strategic insights that drive the business forward. They’re now looking for an experienced candidate to architect the pipelines and reporting structures that bring this vision to life. Working directly with senior leadership, you’ll have the opportunity to shape the data function from the ground up, with a clear path to building and leading your own team in the future. Key Responsibilities Data Architecture & Integration (50%) • Design and implement scalable data pipelines across multiple platforms (ERP, CRM, project management tools, etc.), • Develop and maintain ETL/ELT processes to unify cross-functional datasets., • Build foundational datasets and collaborate with senior leadership to define data architecture., • Design for future scalability and cloud warehouse implementation Data Visualisation & Storytelling (25%) • Build dynamic dashboards and reports using Power BI., • Work with business operations to translate data into strategic narratives., • Contribute to the long-term business intelligence roadmap. Data Governance & Best Practices (15%) • Define and uphold data quality, security, and governance standards., • Collaborate with teams to establish KPIs and core business metrics. Innovation & Future Tools (10%) • Explore and implement new tools (e.g. dbt, Fivetran, Airflow) to enhance data capabilities., • Stay current with evolving trends in data engineering and BI. What They’re Looking For Technical Experience • 7+ years’ experience across data engineering, analytics, or data science., • 5+ years of strong SQL/data modelling experience., • Expertise building ETL/ELT pipelines across cloud-based platforms., • Advanced Power BI skills and a deep understanding of scalable architecture., • Familiarity with CRM/ERP systems (e.g., Salesforce, Netsuite, or similar)., • Strong grasp of data governance, quality assurance, and security best practices., • Bonus: Experience with Microsoft Fabric, cloud data warehouses (Azure, Snowflake, BigQuery, Redshift), or orchestration tools like dbt or Airflow. Collaboration & Communication • Ability to communicate technical insights clearly to non-technical audiences., • Experience partnering with leadership and cross-functional teams. Mindset & Growth • A proactive self-starter who thrives on ownership and autonomy., • Comfortable building from scratch and growing with the business. Desirable Background • Experience working in project-based, construction, or manufacturing environments., • Exposure to large-scale enterprise data systems and integrations.

Analytics Manager Up to £65,000 + benefits Hybrid – London (2 days/week) THE ROLE This is a rare opportunity to step into a pivotal Analytics Manager role where you’ll lead a growing team of Analysts and Data Scientists, own stakeholder relationships across CRM and Marketing, and help shape the future of customer analytics. You’ll work closely with the Head of Analytics to drive performance across Loyalty, Retention and CRM. Your remit will cover everything from day-to-day team leadership to hands-on delivery of segmentation, testing and performance analytics — all with a sharp commercial focus. If you’re looking for a mix of people leadership, strategic influence and deep analytics work, this is it. WHAT YOU’LL BE DOING: • Manage and mentor a high-performing team of analysts and data scientists, • Own analytics for CRM, Loyalty and Marketing — including segmentation, campaign performance, and lifecycle analysis, • Act as the go-to analytics contact for UK stakeholders across Marketing, Commercial and Product teams, • Translate business challenges into clear analytical projects with measurable impact, • Work with large-scale cloud data (Snowflake) using SQL and Python, • Help shape the broader analytics roadmap and drive team-wide best practices, • Contribute to recruitment, onboarding, and team structure planning WHAT THEY’RE LOOKING FOR: • Strong background in customer or marketing analytics, ideally within a consumer-focused business, • Proven people manager — able to lead, mentor, and develop a team, • Advanced SQL, with hands-on Python or R experience, • Strong knowledge of A/B testing and statistical methods (e.g. uplift modelling), • Confident stakeholder manager — able to work with senior non-technical teams and influence decision-making, • Experience with data visualisation tools (Power BI, Tableau, or Looker), • Familiarity with modern data practices — version control, Git, productionising workflows, • Bonus: experience with marketing automation platforms like Iterable

Lead Analyst / Data Manager 📍 Farringdon (Hybrid, 2 days per week) 💰 £55,000–£60,000 (flex. to £65,000 for an excellent candidate) An organisation in the healthcare sector is looking for a Lead Analyst / Data Manager to centralise and own their data strategy. Following significant investment in new systems and data cleansing, this is a newly created role where you’ll shape reporting, governance, and analytics from the ground up. ROLE AND RESPONSIBILITIES • Own and centralise data management across the organisation, • Lead on GDPR compliance, governance, and best practices, • Build BI reporting dashboards (Power BI or similar) to track KPIs and business performance, • Deliver customer and membership analytics to inform retention and engagement strategies, • Support ongoing CRM and data transformation projects, • Act as the go-to person for data across business and technical teams SKILLS AND EXPERIENCE (Required) • 3–4 years’ experience in analytics, BI, or data management, • Strong SQL and experience with Power BI (or other visualisation tools), • Knowledge of data governance, GDPR, and data cleansing best practices, • Stakeholder engagement and commercial acumen, • Background in organisations like charity, membership, not-for-profit, or similar sectors is a plus Unfortunately, sponsorship is NOT available for this role. Apply below!

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com Job Description We are seeking a dynamic Partner Success Manager to join our team in London, United Kingdom. In this role, you will be responsible for developing and nurturing strategic partnerships to drive mutual growth and success. As a key member of our partner success team, you will serve as the primary point of contact for our partners, ensuring their satisfaction and maximizing the value of our partnerships. • Develop and execute partner success strategies to drive adoption, retention, and growth, • Serve as the main point of contact for assigned partners, building strong relationships and addressing their needs, • Collaborate with partner teams to ensure seamless end customer onboarding and integration, • Monitor partner performance metrics and provide regular reports and insights, • Identify and pursue upsell and cross-sell opportunities within the partner ecosystem, • Conduct regular business reviews with partners to assess performance and set goals, • Develop and deliver training programs to educate partners on our products and services, • Work closely with the sales team to support partner-driven revenue growth, • Proactively identify and resolve partner issues to maintain high satisfaction levels, • Stay informed about specific product lines, industry trends and competitive landscape to provide strategic guidance to partners Qualifications • Bachelor's degree in Business, Marketing, or related field, • Experience in partner management, account management, or similar role, • Proven track record of building and maintaining strategic partnerships, • Strong communication and interpersonal skills with the ability to engage at all levels of an organization, • Excellent project management skills with the ability to manage multiple partners and initiatives simultaneously, • Proficiency in data analysis and reporting, with the ability to translate data into actionable insights, • Experience with CRM software, preferably Salesforce, • Experience with Customer Success Platforms, such as Totango or Gainsight, • Strong presentation and public speaking skills, • Demonstrated ability to drive partner growth and success, • Understanding of SaaS or technology industry preferred, • Knowledge of partner ecosystems and channel sales, • Ability to travel as needed to meet with partners and attend industry events Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

CRM AND RETENTION MANAGER £55,000 LONDON – 3X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale. THE ROLE Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond. This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales. SKILLS + EXPERIENCE • 3–5 years CRM experience, ideally in a D2C or fast-paced environment, • Proficient with segmentation, logic building, campaign management in a platform like Klaviyo, • Comfortable with Canva or Figma for light-touch email design (nice to have), • Tenacious, proactive, and happy to get stuck into the details, • Experience across customer lifecycle and retention strategy

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The Role As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: • Analysing and presenting customer data to inform CRM strategy and campaign optimisation., • Building and maintaining customer segmentation for targeted campaigns., • Owning reporting across CRM activity, including campaign performance and database health., • Supporting data pipelines and automation to streamline CRM processes., • Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience • Strong SQL skills (essential)., • Hands-on experience in CRM analytics and campaign reporting., • Experience in retail, e-commerce, or CRM-focused environments., • Comfortable presenting insights to both technical and non-technical audiences., • Python experience a nice to have, • Experience with ESPs such as SFMC, Zeta or Braze would be advantageous, • Visualisation tools (e.g., Tableau, Power BI or Data Studio) Why Apply? • Join a highly respected luxury retail brand with a growing data function., • High-impact role with exposure to senior stakeholders and strategic decision-making., • Work at the centre of CRM, data strategy, and customer engagement.

Are you an experienced leader with a passion for aviation and a proven track record of managing complex operations? Our Client, Hawk Aviation was established in 1988 and is a global leader in the supply of aftermarket aircraft spare parts. Hawk Aviation provides 24/7 support to airlines, MROs, and traders worldwide through the sale, repair, exchange, and loan of new, overhauled, and serviceable components for commercial (passenger and cargo), regional, and commuter aircraft. Hawk Aviation’s expertise spans aircraft disassembly, surplus acquisitions, consignment programs, and strategic inventory management, with a focus on highly demanded components across a wide fleet coverage. We are seeking an experienced and driven General Manager to lead Hawk Aviation’s UK team. The ideal candidate will take full ownership of the subsidiary’s commercial, operational, and strategic performance. This is a hands-on leadership role for someone who thrives in a fast-paced, technically-oriented environment and has deep knowledge of the aviation aftermarket. On offer is a permanent contract with a highly competitive salary package. Benefits Package: • Private healthcare, • Monthly car allowance, • Enhanced UK employer’s pension contribution, • Performance bonus, • Generous annual leave entitlement Role Requirements: • Right to live and work in the UK, • Ideally should be within 1 hour’s commute of LHR, • Deep understanding of aircraft components, ATA chapters, and industry logistics eg Quantum, ERP, CRM, • Proven experience (minimum 5 years) in a senior commercial or operational role in the aviation aftermarket, preferably in spare parts trading, • Experience managing teams, • P&L understanding, • Proven business understanding & experience required, • Aftermarket experience, • Requires accountability, strong interpersonal skills, business acumen, and business development experience Application Process: • CV and document submission to AeroProfessional, • Telephone interview by AeroProfessional, • MS Teams interview, • MS Teams interview with management, • Face to face interview JOB-1988

Your new company Working for a globally renowned legal firm. Your new role Joining an exciting data strategy programme of work and are looking for a talented Data Engineer to join the team. You will play a crucial role in building and managing data pipelines and implementing data engineering/ architectural solutions that enable efficient and reliable data integration, transformation and delivery for all data users across the EMEA (Europe, the Middle East, and Africa ) Region. You will be implementing a foundational architecture via Telephonica (dealing with 3rd party suppliers and vendors). Looking at architecture and build out reporting layers to the global team. Building out data pipelines/ pushing them through medallion architecture (through bronze/ silver layers). What you'll need to succeed • Proficiency in the design and implementation of modern data architectures - Microsoft Fabric / Data Factory and modern data warehouse technologies - Databricks a must!, • Experience in data management disciplines, including data integration, modeling, optimisation, data quality and Master Data Management., • Experience with database technologies such as RDBMS (SQL Server, Oracle) or NoSQL (MongoDB)., • Knowledge in Apache technologies such as Spark, Kafka and Airflow to build scalable and efficient data pipelines., • Have worked on migration projects and some experience with management systems such as SAP, ERP OR CRM would be desirable!, • Proficiency in data languages / tools such as R, Python, SAS, • Great communication skillset - liase with 3rd party suppliers, vendors and management at all levels. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of Governance and Operations Are you passionate about driving organisational excellence through smart governance, digital innovation, and strategic planning? Do you thrive in a hands-on leadership role where you can shape systems, influence culture, and deliver measurable impact? Are you confident managing risk, performance, and compliance in a fast-evolving regulatory or professional environment? If so, this might be the perfect role for you! The organisation Our client is the Intellectual Property Regulation Board (‘IPReg’), the independent regulatory body of Patent Attorneys and Trade Mark Attorneys. IPReg oversees the qualification and ongoing professional standards of Patent Attorneys and Trade Mark Attorneys, including education and training, maintaining the registers of attorneys, firm registration and licensing, continuous professional development, professional conduct, and disciplinary processes. We are proud to partner with IPReg to identify talent for their Head of Governance and Operations post. The role This is a newly created, strategic and hands-on role within a small but high performing organisation that has grown significantly in professionalism, governance, and operational effectiveness. The postholder will play a pivotal part in shaping how the organisation uses data, technology, and performance insights to drive improvement and support its regulatory and educational objectives. Drawing together elements of policy, operations, and governance, the postholder will work closely with senior leaders and the Board to enhance reporting, streamline processes, and ensure that strategic goals are underpinned by robust evidence and meaningful KPIs. The successful candidate will be comfortable working across a broad portfolio, from interrogating CRM data and identifying trends, to drafting reports and advising on performance. They will be expected to bring a data-informed, evidence-based approach to decision-making, with the confidence to challenge constructively and communicate complex insights clearly. This is a role that requires a strong understanding of how data and digital tools can support policy and operational outcomes. The ideal candidate will have experience working in a regulatory or policy environment, with a track record of improving organisational effectiveness through insight, collaboration, and innovation. They will be adept at horizon scanning, identifying gaps in data, and working with internal and external stakeholders to fill them. The postholder will report directly to the Chief Executive and work closely with other Team members and the Board, offering a unique opportunity to add value across the organisation. Key facts: • Contract: Full time, permanent (part time considered, but no less than 4 days per week), • Location: IPReg’s offices at 20 Little Britain, London EC1A 7DH. Hybrid working is currently offered but is not contractual. Team members must attend the office a minimum of 50% of their contracted hours., • Salary: £70,000 p.a.* + benefits (including 25 days paid holiday a year + 8 bank holidays*; Christmas closure from the end of the last working day before Christmas until the first working day of the New Year; Life Insurance; Company Sick Pay and Health Cash Plan) *pro-rated if part time Key areas of responsibility Governance & Organisational Effectiveness • Drive improvements in governance frameworks and performance monitoring., • Lead responses to external performance assessments., • Oversee administrative support, including line management of one admin assistant., • Coordinate Board and Working Group meetings, including agenda setting and minute preparation (in liaison with external provider)., • Develop and implement a proportionate digital strategy, including AI integration., • Identify opportunities for automation and improved user experience., • Ensure compliance with data protection and cyber security standards., • Manage business continuity and disaster recovery planning., • Lead risk management activities and maintain the corporate risk register., • Collaborate on strategic and operational planning processes., • Monitor progress against business objectives and KPIs., • Ensure procurement practices are transparent and deliver value for money., • Support general operational functions including registration processes and public enquiries., • Liaise with external IT and HR service providers as needed. The ideal candidate will meet the following requirements: • Proven track record in senior operational or corporate services roles., • Strong background in governance, compliance, and performance management., • Experience in strategic planning and reporting to external bodies., • Knowledge of data protection and digital working practices (including the use of AI)., • Ability to work successfully across a broad portfolio., • Adept at developing insights and working collaboratively to deliver improvement, • Excellent communication skills, both written and verbal, with experience preparing reports for senior stakeholders or oversight bodies in an organisation subject to intense external scrutiny. Desirable experience • Senior-level experience in legal, regulatory, or oversight organisations., • Familiarity with environments subject to external scrutiny., • Experience implementing AI or digital automation tools., • Understanding of cyber security and IT risk in small organisations. Interested? Apply with your CV and covering letter by 5:00 pm on 5th September 2025. Notes for applicants: Shortlisted candidates will be informed by COB on Thursday 18th September 2025. Interviews will be conducted on Wednesday 24th September, in person, at the IPReg offices in London (20 Little Britain, EC1A 7DH). For a confidential conversation before applying, with FJWilson Talent, please contact us on 0203 195 3600, or email us at Our privacy policy is available on our website: FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Reasonable adjustments are available on request for candidates taking part in all aspects of the selection process.

Process & IT Business Analyst (BA) Join MIKI Travel and take your career to new heights. With over 55 years of experience, MIKI Travel is a leading wholesale travel provider, creating unforgettable global adventures. As a premier private travel company with 36 offices worldwide, we're proud of our legacy of excellence. Be part of our team and help shape unique tours, group excursions, and ground services that redefine travel. Grow your career in a dynamic environment focused on innovation, customer satisfaction, and strong partnerships. Fuel your career with opportunities for growth, powered by values of quality, innovation, and commitment that shape the Miki way. Role Summary: The Process & IT Business Analyst analyses current operational processes, identifies bottlenecks, and proposes improvements to enhance efficiency, particularly within the Hotel Operations workflow. This role involves translating business needs into technical requirements for new systems, developing and implementing strategies, and collaborating with stakeholders for successful adoption of new procedures. They will also conduct process audits and performance assessments. This vital part of the Hotel Operation division collaborates extensively with Product Owners, Project Teams, and the PMO from project initiation to closure, often managing multiple projects simultaneously. Excellent communication skills, some industry knowledge, experience of Operational Improvement Projects/Business Change Management, facilitation, and documentation skills are essential for this role. For smaller projects, the PM and BA roles may be combined, requiring basic project management skills. A key aspect of this role is engaging with the business and facilitating user meetings to analyse root causes and justify business value. Key Responsibilities: Process Analysis and Improvement: • Map out current operational processes (e.g., "over bookings" control, allotment recycling, internal and external communication)., • Identify inefficiencies, bottlenecks, and areas for improvement., • Propose and document optimized processes and solutions., • Assist in the implementation of new or improved operational processes., • Analyse current business processes, workflows, and procedures to identify areas for improvement., • Develop and implement optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction., • Conduct thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement., • Develop and execute strategies to enhance business processes and operations. Requirements Gathering and Documentation: • Collaborate with business stakeholders to understand and define business objectives and requirements for new projects (e.g., new inventory systems, CRM/ticketing systems, AI initiatives)., • Translate business needs into clear and detailed functional and non-functional requirements., • Work with IT teams to ensure technical solutions align with business needs., • Create process documentation and guidelines, including standard operating procedures and workflow diagrams., • Collaborate with various departments to gather and document business requirements., • Translate business requirements into detailed system requirements and technical design specifications., • Investigate, model, define, refine, and document necessary business processes., • Maintain detailed documentation of business processes, requirements, and changes., • Contribute to the development of training and implementation materials. System Implementation Support: • Provide analysis for potential system changes, including “legacy system” changes (AS400 based) , and evaluate the feasibility of new platforms., • Support the adoption and integration of new tools and systems (e.g., ticketing systems, CRM framework)., • Analyse existing human processes for AI/automation initiatives (e.g., automating email reading and allocation)., • Develop and implement relevant processes and technologies to optimize the organization’s internal operations. Project Support: • Work closely with project managers and other BAs to ensure project alignment with business goals., • Contribute to the prioritization of projects based on revenue generation, cost reduction, and strategic impact., • Learn from past project outcomes to avoid repeating mistakes and ensure successful implementation of new initiatives., • Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations. Communication and Collaboration: • Facilitate communication between business units and IT teams., • Engage with stakeholders to gather feedback and ensure solutions meet their needs., • Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals., • Communicate with shareholders and stakeholders to ensure alignment on proposed changes., • Provide training and support to team members on new processes and best practices., • Communicate effectively with stakeholders to understand their needs and present findings and recommendations. Monitoring and Evaluation: • Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement., • Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments., • Stay updated on industry trends, emerging technologies, and process improvement methodologies., • Continuously monitor and improve services, processes, and systems based on feedback and lessons learned. Reporting: • Generate comprehensive reports and presentations to convey insights and recommendations to management., • Conduct demand analysis for services and ensure appropriate investments for delivery. Quality Assurance: • Verify that solutions meet business needs and requirements through thorough testing and validation., • Support integration and acceptance testing, including sprint planning and User Acceptance Testing (UAT). Qualifications: • Proven experience as a Business Analyst, particularly in process mapping and improvement., • Ability to distinguish between different types of BA needs (operational efficiency vs. new platform introduction)., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal skills., • Familiarity with various business systems (e.g., AS400, CRM, ticketing systems, Google workspace) is a plus., • Ability to work effectively in a dynamic environment and manage multiple priorities., • Bachelor’s degree in Business Administration, Management, Information Technology, a related field, or equivalent relevant experience., • Minimum of 3 years of experience in business analysis or a related field., • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM, or ISO 9000:2000., • Familiarity with process mapping and modelling techniques., • Ability to manage and perform multiple complex tasks as part of the daily work assignment., • Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Visio., • Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels., • Proficiency in data analysis tools and techniques., • Advanced knowledge of Google Workspace / Office 365, • Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely., • Ability to work effectively with diverse teams and stakeholders. Preferred skills and qualifications: • Relevant certification in business process management or a related field., • Working knowledge of process improvement methodologies, such as Lean Six Sigma., • Knowledge of specific industry regulations and standards., • Experience in change management methodologies., • Familiarity with data analytics and visualization tools., • Experience in Business Analysis within a Tour Operator/the Travel Industry Company Benefits: • Pension, • Cycle to work scheme, • Flu jabs, • Eye tests, • EAP, • Retail and cinema discounts, • Travel discounts, • Life assurance, • Income protection