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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG’s Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You’ll operate across all stages of the buyer journey—using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. • Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each., • Promote ABM adoption internally—acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders., • Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans., • Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership., • Proactively manage program risks and evolving scope—adapting quickly with a solution-oriented mindset., • Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs., • Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch., • Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes., • Serve as a quality gatekeeper—ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program’s impact. • Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue., • Partner with the CX Senior Analyst to build out the client intelligence arm of ABM—translating marketing signals into insights and actions for account teams., • Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we’re using our tools to their fullest potential and creating scalable systems for long-term success. • Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau., • Document scalable processes and best practices to streamline execution and knowledge-sharing across teams., • Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation., • Act as a connector across functions—building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG’s business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG’s Account & Commercial Marketing vision and strategy. You are a… • Strategic thinker with strong problem-solving and storytelling skills., • Confident communicator who builds trust and alignment across diverse stakeholders., • Comfortable shifting between high-level strategy and in-the-weeds execution., • Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS • Bachelor’s degree – degree in marketing or communications preferred, • 5-7 years of experience in B2B marketing managing ABM programs., • Proven track record designing and launching ABM campaigns that influence pipeline and revenue., • Exceptional writing and content development skills—able to bring clarity, creativity, and energy to complex topics., • Experience engaging senior stakeholders and coaching teams through change., • Strong data and analytics orientation—you don’t just report results, you shape the story they tell., • Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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Leading a CRM team of three within a 12-strong marketing team, you'll take full ownership of CRM, shaping the strategy from the ground up while staying hands-on day to day. This is a role for a data-driven CRM Manager who enjoys balancing execution with long-term thinking. Own and optimise daily CRM

Leading a CRM team of three within a 12-strong marketing team, you'll take full ownership of CRM, shaping the strategy from the ground up while staying hands-on day to day. This is a role for a data-driven CRM Manager who enjoys balancing execution with long-term thinking. Own and optimise daily CRM

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Leading a CRM team of three within a 12-strong marketing team, you'll take full ownership of CRM, shaping the strategy from the ground up while staying hands-on day to day. This is a role for a data-driven CRM Manager who enjoys balancing execution with long-term thinking. Own and optimise daily CRM

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Leading a CRM team of three within a 12-strong marketing team, you'll take full ownership of CRM, shaping the strategy from the ground up while staying hands-on day to day. This is a role for a data-driven CRM Manager who enjoys balancing execution with long-term thinking. Own and optimise daily CRM

Job DescriptionWe are currently recruiting for 2 CRM Executives to join our dynamic Marketing team on 6 - 9 month secondments. The role delivers effective CRM campaigns through hands-on Braze experience, including building templates, canvases, and liquid logic for email and SMS. Consider new uses ca

Chippenham ¦ Full-time office based ¦ CRM Retention ManagerAbout Oakhouse FoodsOakhouse Foods, part of Pilgrim's Europe, has been delivering delicious frozen meals direct to our customers' doors for over 25 years.

The role delivers effective CRM campaigns through hands-on Braze experience, including building templates, canvases, and liquid logic for email and SMS. Consider new uses cases and support marketing team to deliver growth initiativesWork closely with the marketing team and transactional teams to del

About the RoleThis role will focus on managing CRM cha. An award-winning, fast-growing UK retailer is seeking a proactive and detail-oriented CRM Executive to join its expanding marketing team.

Senior CRM Executive | Oldham | Head Office Based£34-36k + Benefits | Retail Brand(Free Brekky on a Friday + Free on-site Gym! + Fast Growing Brand!)Zachary Daniels are proud to represent this leading online retailer, the business continues to experience strong growth, fuelled by an expanding produ

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Competitive Salary + Excellent Benefits.Transitioning to a 4-on, 4-off shift pattern from early 2026 08:00 to 17:30 (177 shifts per year.Shift allowance applies from 2026 onward.Join the team that saves lives in the skies.

This role combines pre-sales consulting with hands-on CRM implementation, business process optimisation, and the application of AI-enabled capabilities. Our client is seeking an experienced CRM Consultant to support both new business acquisition and successful client delivery.

CRM ExecutiveExclusive opportunity via Zachary Daniels!Zachary Daniels are proud to be partnering exclusively with a fast-growing sports brand as they look to recruit a brand-new CRM Executive as the business continues to scale at pace. This is an exci

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Work closely with the CRM Manager and CRM Executive to design, build and execute email campaigns in line with the CRM Contact Strategy and Campaign Plan. We are looking for a talented CRM Email Campaign Executive to join our marketing team and help us drive our email marketing efforts to the next le

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Come and work in Tate’s Membership team! We’re looking for a Marketing Officer, CRM to deliver outstanding CRM marketing strategies to grow our membership base, drive ticket bookings, increase revenue and develop lasting engagement with our audiences. This is a fantastic opportunity to join the

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A leading marketing firm is seeking an experienced Digital Marketing Manager to drive digital strategy and execution across all digital channels.This role focuses on enhancing the brand's online presence and creating engaging digital experiences.The ideal candidate will have over 5 years of experien

In this full-time role, you'll support CRM, email marketing, and Meta ads to drive customer engagement and retention. A rapidly scaling adventure travel company is seeking an Entry-level CRM & Paid Social Marketing Assistant.

A great marketing agency in the UK is seeking a Freelance Senior CRM Strategist to lead customer strategies across CRM and multi-channel platforms.

Help us elevate our CRM strategies and build stronger relationships with our community. Manage and optimize the CRM platform to enhance customer engagement, segmentation and personalization. Utilize A/B testing to continuously improve CRM activities effectiveness.

This position demands strong technical knowledge and experience in CRM and loyalty frameworks, ensuring client requirements are met through innovative solutions.

A major financial institution in Greater London is searching for a Sr Lead Java Software Engineer to drive the Markets CRM platform's design and delivery.

This role involves generating leads through research, acquiring relevant data for the CRM, and directly contacting potential members using phone, email, and social media. The ideal candidate will have prior experience in sales, market research, and telemarketing, with proficiency in CRM tools like S

A fintech software provider in Greater London is seeking a Junior Technical Implementation Consultant to configure and support their Client Engage software.The role demands an IT degree or 2 years' experience, with strong analytical and troubleshooting skills.You will work closely with functional co

Minimum of 2 years’ experience in CRM and/or loyalty within a digital marketing environment. Experience briefing and implementing CRM post-purchase journeys to drive customer retention. CRM Campaign Manager — day rate contract Inside IR35.

A leading beauty brand in the UK is seeking an experienced Head of Ecommerce to lead their DTC strategy.You will manage P&L, optimize digital performance, and develop a high-growth ecommerce strategy.The ideal candidate has a strong track record in DTC environments, excels in data-driven decision-ma

Working for a market leading travel brand, the CRM Manager will design, deliver and optimise automated marketing journeys that will increase customer satisfaction, drive engagement and unlock commercial value. You’ll lead a small team of CRM specialists, delivering best in class campaigns (both in

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A leading marketing firm is seeking a Digital Marketing/CRM Executive to join their London team on a permanent basis. This role involves supporting the Senior Digital Marketing Manager and managing the CRM.

A UK tech company is seeking a CRM Leader to oversee the entire CRM function. Ideal candidates will have over 8 years of experience in CRM, strong leadership skills, and expertise in platforms like Customer.

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This is a high-impact role where you'll collaborate closely with our CRM, Product, Data Science, and Growth teams. Develop and maintain critical dashboards and reporting tools that track key CRM metrics and provide actionable insights for marketing teams. Contribute to the development of the overall

Some previous CRM experience within a DTC business, managing email marketing. Grind is looking for a proactive, creative CRM Executive. Reporting into the CRM Lead, you’ll manage end-to-end campaign execution, ensuring timely delivery and high-quality standards.

We are delighted to be partnering with a fast-growing e-commerce business in their search for a Head of CRM. Key to their continues success is the appointment of a Head of CRM to lead the charge on all customer communications and loyalty both in the UK and internationally. Manage and nurture a happy

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You will design multi-channel CRM campaigns and ensure data-driven decision-making. A leading marketing firm in the United Kingdom is seeking a CRM & Campaign Marketing Manager to oversee their campaign strategy and drive business growth.