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Service Delivery Manager (ERP) Location: UK (remote with about 5 days a month travel to clients/office)Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Teamto £60,000 base (DOE) + performance bonus (5% - 20%) This role is support manager overseeing 10 product managers who typically work in sub-teams covering each module of the ERP solution: • CRM, • Finance, • Manufacturing, • Distribution The next 6 months is around client account reviews, working with a customer success manager (that you may need to hire) to start building fuller more durable relationships, set account objectives and have an understanding of what they want, where they are and a firm understanding of the stickiness of the clients to ERP solution and company. Year 2 is about taking on more operational responsibility and growing your leadership position in the company, whilst still managing the support team and the customer success manager(s). The job involves some hands on support work overseeing issues, managing the queue and dealing with the product managers, you will need enough technical skills to understand black from white. Health warning! As a small entrepreneurial company you will have the opportunity to engage in all sorts of tasks from Sales, Marketing, web site design, business strategy, product direction / development, hiring / interviewing, and anything else that happens to be a priority at the time, if you see this as a challenge, as exciting, as an opportunity to grow, this is a the company for you. If you see this as a distraction from your core job and an annoying pull on your time, then this is probably not the place for you.

Express Recruitment are proud to be working on behalf of a global SaaS organisation who continue to go from strength to strength. As their global presence continues to grow, our client is seeking a Manager who can demonstrate core competencies in a variety of technical project areas, particularly Salesforce implementation, migrations and optimisations. In return, you will receive a competitive salary of up to £65,000 alongside a bunch of other rewarding benefits including annual salary reviews, critical illness cover, non-contractual bonus scheme, pension, enhanced holiday package of 38 days, flexible working, health & wellbeing support, and much more! Please note this is a hybrid working role, although you will have the choice of working from one of two office locations. You will be expected to attend the central London or Lincoln office 2 days per week. Roles & Responsibilities: • Take ownership of managing a range of IT projects across the business, including enterprise application system migrations, integrations and consolidations, • Carry out strategic project planning and data/business information gathering, • Assess the business have enough internal resources to deliver IT projects within the pre agreed SLAs, • Conduct frequent meetings with key stakeholders and business leaders to ensure they are well informed throughout the project cycle through to delivery, • Manage projects including Salesforce CRM implementations, office 365 migrations, data warehousing, on prem SaaS migrations, data migrations and digital transformations, • Ensure IT governance, policies and regulations are fully adhered to at all times, • Create project schedules and inform project team members of assigned responsibilities Qualifications & Experience: • Certified project management professional (Prince 2, PMP), • Previous experience implementing Salesforce and CPQ modules into a large SaaS organisation highly desirable, • Experience in delivering large scale digital transformation projects, including CRM/ERP implementations, • Full knowledge of Agile, Waterfall and Lean methodologies, • Up to date knowledge of IT security and governance compliance standards, • ITIL certified highly advantageous, • Demonstrable proficiencies in working with Salesforce, Atlassian Suite, MS 365 and Sage advantageous, • Confident communicator on all levels, including stakeholders, • Ability to inspire, motivate and influence others About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 ___ Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on ___ or give us a call on 0115 924 0010 and we will do the rest for you. Vacancy Summary Contract Type: Full Time, Permanent Salary: c£65,000 Per Annum D.O.E Working Hours: Monday to Friday (37.5 Hours) Location: Lincoln (Hybrid) Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.