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Central Employment are working with a scaling Online Retail, KBB Interiors brand, as they look to appoint a Head of eCommerce Customer Experience, joining there SLT. \n \n\n • Full-time office based, Stockton on Tees\n, • Up to £50,000 DOE\n\n \n About the Role \n We are seeking an experienced and commercially focused eCommerce Head of Customer Experience to lead and shape our end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. \n \n You will be responsible for developing and delivering the company's Customer Experience strategy, ensuring every customer interaction reflects our brand values while driving customer loyalty, advocacy and commercial performance. Working closely with the Board and senior leadership team, you will use customer insight, data and operational excellence to create a best-in-class experience across all touchpoints. \n \n Key Responsibilities \n · Develop and execute a company-wide Customer Experience strategy aligned to business objectives. \n · Present customer performance, insights and strategic recommendations directly to the Board. \n · Champion a customer-first culture across all departments. \n · Lead the evolution of customer service into a proactive customer experience function. \n · Map, analyse and continually improve the end-to-end customer journey. \n · Own and improve NPS, CSAT, CES and Voice of Customer programmes. \n · Develop KPIs, SLAs and executive dashboards. \n · Work cross-functionally with Sales, Marketing, Operations, Logistics and Installation teams. \n · Lead, coach and develop Customer Experience and Customer Service managers. \n \n Essential Experience \n · Several years' experience as a Head of Customer Experience or equivalent senior leadership role. \n · Strong background within the KBB industry, essential \n · Experience in a fast-paced e-commerce and omnichannel retail environment. \n · Proven success implementing a customer experience strategy. \n · Board-level reporting and stakeholder management experience. \n · Demonstrable improvements in customer satisfaction and operational performance. \n \n Technical & Professional Skills \n · Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. \n · Customer journey mapping. \n · CRM systems and customer analytics. \n · KPI and dashboard development. \n · Customer service leadership. \n · Change management and continuous improvement. \n \n Leadership Competencies \n · Strategic thinking \n · Commercial acumen \n · Inspirational leadership \n · Customer focus \n · Analytical decision-making \n · Stakeholder management \n · Change leadership \n \n Key Performance Indicators \n · NPS improvement \n · CSAT improvement \n · Customer Effort Score \n · First Contact Resolution \n · Complaint reduction \n · Customer retention \n · Service response times \n · Online review ratings \n · Employee engagement \n \n Qualifications \n · Degree or equivalent experience. \n · CX or Customer Service leadership qualifications desirable. \n · Evidence of ongoing professional development.

Sales Executive Clifton Moor, York £29,941 basic salary + realistic OTE £40,000-£45,000 Monday to Friday, 37.5 hours per week Flexible working hours: • 8.00am - 4.00pm, • 8.30am - 4.30pm, • 9.00am - 5.00pm For over three decades, we have been helping businesses and motorists across the UK find the right vehicles through industry-leading leasing and fleet solutions. Thanks to our continued success and ambitious growth plans, we're looking for a motivated Sales Executive to join our friendly team at our Clifton Moor headquarters. This isn't a cold calling role. You will be speaking with customers who have already made an enquiry and are genuinely interested in our products and services. Your role is to understand what they're looking for, guide them through the process and deliver an outstanding customer experience from the first conversation through to the point of sale. If you are someone who enjoys talking to people, thrives on building relationships and loves the satisfaction of closing a deal, this is a fantastic opportunity to build a rewarding career while earning an excellent bonus. Duties include: • Responding to inbound telephone and online enquiries, • Understanding customers' needs and recommending suitable vehicle solutions, • Guiding customers through the complete sales process, • Building strong relationships with new and existing customers, • Maximising opportunities to sell additional products, including insurance, • Contacting existing customers when they're ready for their next vehicle, • Keeping accurate records using our CRM system, • Delivering an outstanding customer experience on every enquiry Skills and Experience: We are looking for someone who is enthusiastic, motivated and enjoys speaking with people. What we are looking for: • Previous experience within a sales environment, • Excellent communication and relationship-building skills, • A positive and target-driven attitude, • Strong IT skills, including Microsoft Office, • Experience using CRM systems would be beneficial Most importantly, we are looking for someone with energy, ambition and a genuine passion for delivering excellent customer service. Why join us? • Competitive basic salary of £29,941, • Realistic OTE of £40,000 to £45,000, • Private healthcare, • Company pension, • Free on-site parking, • Free breakfast every morning, • Fresh fruit provided daily, • Monday to Friday working - no evenings or weekends, • Flexible start and finish times, • Friendly, supportive team environment, • Ongoing training and career development, • The opportunity to join a successful and growing Yorkshire business with over 30 years of industry experience Interested? Please apply with your latest CV Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. JBRP1_UKTJ

Job Summary We are seeking an enthusiastic, organised, and customer-focused Events Coordinator to join our clients team in Middlesbrough. The successful candidate will be responsible for coordinating, setting up, and hosting a variety of events while ensuring an excellent customer experience from initial enquiry through to event delivery. This role requires strong organisational skills, excellent communication abilities, IT proficiency, and a hands-on approach to event management. The ideal candidate will also have catering experience and hold a Level 2 Food Hygiene Certificate. Key Responsibilities Event Planning & Coordination Manage event enquiries and bookings via telephone, email, and in person. Coordinate all aspects of events, including meetings, conferences, parties, celebrations, and corporate functions. Liaise with clients to understand requirements and ensure expectations are met. Prepare event schedules, plans, and function sheets for internal teams. Event Setup & Delivery Set up event spaces to agreed specifications, including room layouts, equipment, signage, and catering areas. Host events and act as the main point of contact for clients and guests during functions. Ensure smooth operation of events from start to finish. Resolve any issues or last-minute changes professionally and efficiently. Booking & Administration Process event bookings accurately using internal booking and management systems. Maintain customer records and event documentation. Produce quotations, invoices, and event confirmations where required. Monitor event calendars and venue availability. IT & Systems Management Use booking and event management systems confidently and accurately. Process stock orders and maintain inventory records using company systems. Generate reports and maintain accurate databases. Use Microsoft Office applications including Outlook, Word, Excel, and Teams. Stock Control & Catering Support Monitor stock levels and place orders for event supplies, food, beverages, and equipment. Assist with catering requirements and service delivery when required. Ensure food preparation, storage, and service comply with food safety regulations. Support hospitality operations during busy periods. Health & Safety Ensure compliance with health and safety policies and procedures. Maintain high standards of cleanliness and presentation throughout event spaces. Follow food safety regulations and best practices at all times. Conduct pre-event and post-event checks of venues and equipment. Person Specification Essential Requirements Previous experience in event coordination, hospitality, customer service, or a similar role. Strong organisational and time management skills. Excellent verbal and written communication skills. Ability to multitask and work under pressure. Good IT skills, including Microsoft Office and booking systems. Experience processing bookings and maintaining accurate records. Ability to work flexible hours, including evenings and weekends. Full understanding of customer service excellence. Level 2 Food Hygiene Certificate. Desirable Requirements Experience within hospitality, conferencing, or venue management. Knowledge of stock control and ordering systems. Catering experience. Experience using event management software and CRM systems. First Aid qualification. Key Skills & Competencies Customer-focused approach Attention to detail Strong organisational skills Problem-solving ability Teamwork and collaboration Professional presentation IT literacy Flexibility and adaptability Event hosting and presentation skills Salary Competitive salary, dependent on experience. 16 hours minimum per week. Working Hours Flexible working pattern, including evenings, weekends, and bank holidays as required by event schedules. The successful candidate will play a key role in delivering memorable events, ensuring exceptional customer experiences, and supporting the smooth day-to-day operation of the venue's events and hospitality services

Wolviston Management Services are delighted to be supporting a growing and ambitious KBB e-commerce business in the appointment of a Head of Customer Experience. This is a strategic leadership position with Board-level visibility and influence, offering the opportunity to shape and deliver a customer experience strategy that drives customer loyalty, operational excellence and commercial performance. The successful candidate will take ownership of the end-to-end customer journey, transforming customer service into a market-leading customer experience function. The Role Reporting directly to the Board of Directors / CEO, you will lead the development and execution of the company's Customer Experience strategy, ensuring every interaction reflects the brand's values and commitment to excellence. Working collaboratively across Sales, Marketing, Operations, Logistics and Installation teams, you will use customer insight, data and continuous improvement initiatives to create a best-in-class customer journey across all touchpoints. This role requires an experienced customer experience leader with a proven track record of driving measurable improvements in customer satisfaction, customer retention and operational performance within a fast-paced e-commerce environment. Key Responsibilities Develop and implement a company-wide Customer Experience strategy aligned to business objectives. Lead the ongoing evolution of customer service into a proactive, customer-centric experience function. Present customer performance insights, trends and strategic recommendations directly to the Board. Champion a customer-first culture across all areas of the business. Map, analyse and continuously improve the end-to-end customer journey. Own and enhance Voice of Customer programmes, including NPS, CSAT and Customer Effort Score initiatives. Develop and manage customer experience KPIs, SLAs and executive reporting dashboards. Drive continuous improvement initiatives that improve customer satisfaction, loyalty and advocacy. Collaborate with cross-functional teams to ensure a seamless customer experience across all channels. Lead, coach and develop Customer Experience and Customer Service managers, building a high-performing team culture. About You To be successful in this role, you will bring: Several years' experience operating at Head of Customer Experience level or within a comparable senior leadership role. Strong experience within the KBB (Kitchen, Bedroom & Bathroom) sector. Proven background in a fast-paced e-commerce and omnichannel retail environment. Demonstrable success in developing and implementing customer experience strategies that deliver measurable results. Experience presenting to and influencing Board-level stakeholders. Strong commercial awareness and a data-driven approach to decision making. Expertise in customer journey mapping, customer insight and continuous improvement methodologies. Experience leading and developing customer experience and service teams. Excellent stakeholder management and change leadership capabilities. Technical Skills & Expertise Expert knowledge of NPS, CSAT, CES and Voice of Customer programmes. Customer journey mapping and service design. CRM systems and customer analytics platforms. KPI development, reporting and dashboard creation. Customer service and customer experience leadership. Change management and continuous improvement frameworks. Why Apply? This is a rare opportunity to join the senior leadership team of a growing KBB business and make a meaningful impact on the future direction of the customer experience function. You will have genuine influence at Board level, the opportunity to shape company-wide strategy, and the autonomy to deliver lasting improvements across the customer journey. If you're a strategic customer experience leader with a passion for delivering exceptional service and driving business performance, we'd love to hear from you

Recruitment Consultant Location: Middlesbrough Salary: Negotiable + Uncapped Commission Job Type: Full-Time, Permanent Working Hours: Monday to Friday, 8:30am - 5:00pm About Us We are a well-established and growing recruitment agency based in Teesside, providing high-quality staffing solutions across a range of sectors. With a strong local presence and commitment to excellence, we connect top talent with leading employers and pride ourselves on building long-term relationships with both clients and candidates. The Role We are seeking a driven and ambitious Recruitment Consultant to join our growing team. This is a full 360-degree recruitment role, offering the opportunity to manage the entire recruitment cycle while developing your own client base and candidate network. You will be responsible for business development, candidate sourcing, client management, and successfully placing candidates into a variety of vacancies across multiple sectors. Key Responsibilities Build and maintain strong relationships with both existing and prospective clients. Identify new business opportunities and convert leads into active accounts. Advertise vacancies effectively across job boards, social media platforms, and other recruitment channels. Source, screen, interview, and assess candidates for suitable opportunities. Manage the full recruitment lifecycle from vacancy brief through to placement. Negotiate terms of business, fees, and candidate offers. Maintain accurate and up-to-date records using CRM and ATS systems. Consistently meet and exceed individual and team performance targets. Person Specification Essential Previous experience within recruitment or a fast-paced sales environment. Excellent communication and interpersonal skills. Highly motivated, target-driven, and self-disciplined. Strong organisational skills with excellent attention to detail. Confident in using Microsoft Office and CRM/ATS systems. Desirable Knowledge of the local North East employment market. Experience recruiting within sectors such as construction, logistics, engineering, or manufacturing. Full UK driving licence. What We Offer Competitive basic salary, negotiable depending on experience. Uncapped commission structure. Clear career progression opportunities. Full training and ongoing professional development. Friendly, supportive, and collaborative team environment. 25 days annual leave plus bank holidays. Company pension scheme. Apply Now If you're an ambitious recruiter looking to develop your career within a successful and growing agency, we'd love to hear from you. Apply today and take the next step in your recruitment career. Cost Code - s96 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Our Business: Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them. About The Role: We are looking for a Regional Account Manager to support in the Middlesbrough area. In this role you’ll ensure clients receive a professional approach promoting the best technical solutions to their pumping requirements to maximise the potential revenues from these customers. You’ll manage and develop key local accounts and major projects within your region and ensure effective team communication to develop owned accounts nationally. Main responsibilities: • Support specific National Account customers and their sites therefore building meaningful local relationships, • Produce Job Prices (utilising the Hire System), in a timely manner for the supply and installation of pumping equipment offering the customer the most suitable and economical pump hire packages., • “Own” all quotations, do not rely on others to chase or follow up, ensure that all quotes are chased up with urgency “if only to confirm they have received the quote”., • Acquire and maintain an in-depth knowledge of the pump range and services we can offer., • Demonstrate good commercial awareness., • Keep up to date with changes in technology and development in the customer’s industry sector and our own., • Demonstrate structured sales planning utilising Outlook Calendar or our Salesforce CRM system., • Carry out site surveys within the remit of the Regional Account Managers role and produce generic risk assessments and method statements considering all technical and operational aspects, whilst liaising with the customer’s quality and safety representatives at all times. Skills and Experience: With your professional, engaging, and confident approach, you’ll have the ability to form effective relationships with people at all levels. • Knowledge of the Hire Industry., • Proven track record within sales., • History of delivering new accounts and developing, growing existing accounts., • Experience dealing with and managing Tier 1 accounts., • Ability to build strong relationships with internal Stakeholders., • Technical Pump knowledge is beneficial but not essential., • Self-motivator., • Demonstrable time management skills., • Full UK driving licence with 6 points or less required. What we can offer you We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. • Competitive salary, • Company car as an essential user, • Eligible for company bonus scheme (annual and quarterly payments), • Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships), • Pension scheme with contribution based on total earnings not just salary, • 25 days holiday + 8 Bank Holidays, • Increasing annual leave entitlement with long service, • 3x your annual salary life insurance (DIS), • Support for development and training, • Employee assistance programme (EAP) & access to Mental Health first aiders, • Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more), • Employee referral scheme This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments. #LI-AK1

Technical Sales Engineer Location: Eaglescliffe, Teesside - UK Hybrid Sales Territory: UK & Ireland Hours: 37.5 hours per week Contract: Permanent Salary: Competitive + Company Car + 10% Sales Bonus About the Company Our client is a global specialist in advanced materials and industrial engineering solutions, supporting customers across sectors including energy, chemicals, pharmaceuticals, process industries, transportation and electronics. The Teesside operation is a key manufacturing site supporting UK and European customers, with particular expertise in graphite-based products and specialist anticorrosion equipment. The Role We are looking for an experienced Technical Sales Engineer to join the team, covering customers across the UK and Ireland. The role will involve regular customer visits, with approximately three days per week spent with customers and two days working remotely or from the Teesside office on preparation, quotations and follow-up activity. You will promote specialist anticorrosion equipment and associated after-sales services, developing relationships with existing customers while identifying and securing new business opportunities. You will also work closely with internal production and engineering teams across the UK and Europe to develop appropriate technical solutions for customers. Key Responsibilities Develop and maintain strong relationships with existing and prospective customers. Visit customers regularly across the UK and Ireland. Provide technical advice and support throughout the sales process. Understand customer requirements and identify suitable technical solutions. Prepare and negotiate commercial proposals within agreed parameters. Identify and develop new business opportunities. Maintain accurate customer visit reports and sales activity within the CRM system. Work closely with internal engineering, production and sales teams. Attend regular sales meetings and reviews. Support the achievement of sales budgets and targets. Travel regularly to Ireland, with occasional European travel to France and Germany. About You Minimum 3 years' experience in a Technical Sales Engineer or similar technical sales role. Strong technical understanding combined with proven commercial and customer-facing experience. Experience within chemical, pharmaceutical, process engineering or similar industrial environments would be advantageous. Knowledge of corrosion-resistant materials, heat exchangers or specialist process equipment would be beneficial. Degree-level qualification or equivalent demonstrable technical experience. Strong communication, negotiation and relationship-building skills. Good working knowledge of Microsoft Office. Comfortable with regular UK and Ireland travel and occasional European travel. Commercially driven, technically minded and confident dealing with customers at all levels. Package & Benefits Competitive salary. Company car. 10% sales bonus. 33 days' holiday including bank holidays. Private healthcare following successful completion of probation. Generous pension scheme. Employee benefits and retail discount scheme. Employee Assistance Programme. Company sick pay. Hybrid working, with the option to work remotely or from the Teesside office for preparation and follow-up days. With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

Scope & BoundariesTo operate cleanly in a matrixed environment, the role's scope is drawn deliberately:Owns: CRM decision intelligence and insight; diagnosis, recommendations, CRM-specific reporting, dashboards and self-serve insight for the International CRM team, ad hoc analysis, opportunity sizin

About the role:Gartner Analysts are industry thought leaders who create must-have insights, market predictions, and best practices for a broad range of world-leading organizations.As a Senior Director within Gartner’s Business and Technology Insights (BTI) group, you will establish yourself as a c

Zeta seeks a CRM Account Director to lead strategic client relationships and deliver measurable value from CRM initiatives spanning marketing, technology and data. You will work closely with senior client stakeholders to shape CRM strategy, drive adoption and identify growth opportunities for long-t

Zeta is seeking a CRM Account Director to build and grow strategic client relationships, shaping CRM strategy and ensuring measurable value from CRM initiatives across marketing, technology and data.

Are you a CRM leader who genuinely loves CRM? Someone who lives in the detail, thrives on solving hard problems, and gets a kick out of a challenge nobody else wants to touch?. Experienced CRM Leader – Proven track record in a senior CRM role, ideally in a fast-paced, digital-first or e-commerce e

Expertise in CRM and CX transformations is essential, as is a strong ability to manage client relations with C-suite executives.

We’re looking for a Head of Direct Marketing & CRM to own the channel end-to-end: creative, sends, logistics, offers, and reporting, but also the analytical core that makes it work, building the response model and sourcing the data pipeline and user-data enrichment that let us target the right cus

Samsung Ads in Europe seeks a strategic Head of Integrated MarComms to shape and execute the communications plan across owned, paid, and CRM channels. You will drive content strategy, website and CRM leadership, and cross-functional collaboration to elevate brand presence and growth across markets.

Have a direct impact — you will closely partner with the CRM and CRM Analytics team to help ship models that reach every Wise customer through CRM campaigns and personalisation surfaces. Be part of a diverse team - You will work in a team of Data scientists, Analysts, Engineers and CRM Managers. W

Responsible for managing the company's influencer program, including working with streamers across various platforms and scaling the program.Works with streamers across Kick, Twitch, and YouTube.Scales the influencer programme with smart deals and smooth coordination.Maintains a real eye for content

Blu Digital is seeking a Head of CRM to lead the next phase of growth across Email, SMS, App and Loyalty. Based in London with a hybrid model, this is a senior, high-visibility role with scope to shape the CRM proposition and customer communications strategy. You will own the global CRM strategy acr

You will lead customer and revenue transformation initiatives, design workflow-enabled operating models, and guide senior stakeholders through complex transformation programmes across CRM, FSM and related functions.

Butternut Box in London is seeking a strategic Head of Retention CRM to own the customer lifecycle across 10+ markets. This role focuses on LTV, churn prevention and commercial impact, reporting to the Director of CRM & Commercial.

Vice President Enterprise Sales - UK CRM Zeta Global•London, UK. The Vice President Enterprise Sales - UK CRM will own the strategy, execution and performance of Zeta's enterprise new-business organisation, with responsibility for building a repeatable sales engine and winning strategic enterprise

Capgemini Invent is seeking a Managing Consultant to lead CRM transformation initiatives, helping clients redesign customer-facing and revenue-generating operating models using ServiceNow’s capabilities and ecosystem integrations. You will act as a techno-functional SME across CRM capabilities, gu

The CRM Account Director is responsible for building and growing strategic client relationships while ensuring clients realise measurable value from their CRM investment. Acting as a trusted advisor, they work closely with senior client stakeholders to shape CRM strategy, drive adoption, identify gr

Zeta Global is seeking a CRM Account Director to lead strategic client relationships and ensure measurable value from CRM investments. You will partner with senior client stakeholders, shape CRM strategy and roadmaps, and drive adoption across marketing, technology and data initiatives.

The Head of CRM will take ownership of customer retention strategy, lifecycle marketing, and campaign execution across a high-volume ecommerce operation. You’ll work closely with senior leadership to shape CRM performance, optimise customer journeys, and drive repeat purchase through highly target

Our client, a fast-growing direct-to-consumer ecommerce brand, is seeking a Head of CRM to own retention strategy, lifecycle marketing, and high‑volume campaign execution. You’ll partner with senior leadership to shape CRM performance and drive repeat purchase through targeted, data‑led progra

Lendable is seeking a Head of Direct Marketing & CRM to own the channel end-to-end, including creative, sends, logistics, offers and reporting, with a strong analytical core to drive a scalable, AI-assisted growth engine.

You will also own the CRM platform, turning it into pipeline visibility, intelligence and performance insight, guiding data-driven decisions across teams.

Familiar with modern CRM platforms and marketing technology ecosystems. You will work closely with Customer Experience, Brand, Product, Commercial and Technology teams to ensure CRM activity is customer-centric, commercially effective and aligned with our wider mission. Lead, coach and develop a hig

Senior Manager - Data Science (Martech/CRM). Apply CRM & Marketing Domain Expertise. Contextualize data science within clients' CRM, campaign, and personalization strategies.

You will lead CRM strategy, data activation, lifecycle marketing, and personalisation across owned channels, scaling the marketing tech ecosystem to enable a single guest view. You will guide a senior CRM function across brands and markets, focusing on governance, risk, and compliance while deliveri

Are you an experienced CRM leader ready to take ownership of the customer lifecycle strategy for a fast-growing, fashion-focused consumer brand? We’re hiring a Head of CRM to lead the next phase of CRM growth across Email, SMS, App and Loyalty. In this role, you’ll lead the global CRM strategy a

The CRM Account Director is responsible for building and growing strategic client relationships while ensuring clients realise measurable value from their CRM investment. Build trusted relationships with senior client stakeholders, including CRM Directors, Marketing Directors, Digital Directors and

Strong expertise in statistical analysis and familiarity with CRM platforms are required.

Define the end state vision for the CRM/ CRO that supports our 5 year plan, linking CRM/ CRO platforms, campaigns and marketing propositions to maximise commercial return. Join our dynamic team on a fixed term contract, as the Director of CRM & CRO for an industry-leading media business driving some

Vivobarefoot is seeking a Head of CRM to lead our customer lifecycle and loyalty initiatives, building relationships that sustain long-term value. You will lead a CRM team, develop lifecycle strategies, and optimise VivoRewards while ensuring GDPR compliance across regions.

Jobtailor in London seeks a senior CRM leader to own the global roadmap, governance and delivery across multiple markets. In this role, you will partner with Data, Product, Technology and regional teams to ensure consistent execution, optimise performance and deliver large-scale CRM programmes acros

Head of Direct Marketing & CRM London Full Time (Permanent) Hybrid UK Growth (Other)Apply for this role## About the roleWe’re entering a once-in-a-company moment: a major step-change in our D2C marketing investment, a full rebrand of the company and product under the Zable brand, and a marketi

As Head of Digital & CRM at Standard Life, you will lead the digital and CRM vision that helps us become the UK’s leading dedicated Pensions & Savings provider. Own and evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagem

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. You will collaborate with product, marketing and analytics teams to design scalable CRM

Standard Life is hiring a Head of Digital & CRM to lead the digital and CRM vision within the Pensions & Savings business. You will shape omnichannel journeys, data-driven personalisation and CRM strategy across web, mobile, voice and adviser channels, building a Product Owner practice and deliverin

Lendable in London is seeking a Head of Direct Marketing & CRM to own the direct mail channel end-to-end, including creative, sends, logistics, offers and reporting.

Deep understanding of CRM platforms, including Braze, and the operational frameworks required to support scalable CRM delivery. Lead the global CRM roadmap and operating model, ensuring the effective planning, prioritisation and execution of CRM programmes across all markets. Create a scalable globa

Own the end-to-end CRM lifecycle strategy across the active customer journey: onboarding, engagement, upsell, churn prevention and re-onboarding. Manage CRM vendor relationships, renegotiate contracts and explore new options to increase RoI. You know your way around a modern CRM stack.

SharkNinja is seeking a CRM Director to own the Northern Europe CRM Programme, guiding strategy across multiple markets while ensuring local nuances are addressed. You will lead, mentor, and build a high-performing CRM team, coordinating with Marketing, Data and Digital teams to deliver measurable c

The CRM Account Director is responsible for building and growing strategic client relationships while ensuring clients realise measurable value from their CRM investment. Advise clients on CRM best practice across customer acquisition, onboarding, engagement, retention, loyalty and reactivation. Hel

As a Managing Consultant – CRM Transformation, you will help clients redesign customer-facing and revenue-generating operating models using ServiceNow’s workflow platform, AI capabilities and ecosystem integrations. You will act as a techno-functional SME across ServiceNow CRM capabilities, help

Seeking a strategic CRM Manager for an app-based role focused on optimizing the customer journey, acquisition, onboarding, engagement, and retention using data-driven personalization and automated communication across push, in-app, and email.