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Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Full time: Permanent Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission Location: Swansea Contact Centre Address: The Strand, Swansea, SA1 2AB Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? • A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us, • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly, • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family, • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year, • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want, • Volunteering days, so you can give back to your local community, • Optional Private Healthcare and Dental, to protect you and your family On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

We aim to empower businesses and organisations through our innovative digital learning solutions. By leveraging the latest skills and technologies, we deliver professional development and qualifications, bespoke eLearning platforms, and digital consultancy services. As a Digital Learning Specialist at Aspire 2Be, you will be instrumental in the development and delivery of high-quality digital learning content, with a strong focus on assessing qualifications to ensure alignment with industry standards and learner needs. You will collaborate with educators and subject matter experts to design engaging digital resources that support accredited learning pathways and professional development. This role requires a deep understanding of qualification frameworks and assessment methodologies. You will be responsible for ensuring that content is appropriately structured to meet learning outcomes, supports assessment criteria, and contributes to successful learner progression. Your work will directly influence the quality and relevance of our digital learning solutions, helping learners achieve recognised qualifications through innovative and accessible formats. Key Responsibilities / Accountabilities • Deliver exceptional digital learning experiences for education and business customers, with a focus on accredited qualifications., • Deliver a range of in-person and online digital skills training programmes to learners with varying levels of confidence and competence., • Develop engaging and contextualised learning content tailored to customer, sector, and qualification requirements., • Contribute to the design and development of eLearning content for internal products and learning management systems, ensuring alignment with accredited qualification standards., • Collaborate with customers to design and develop eLearning content that meets individual learning needs and supports qualification outcomes., • Design and deliver digital learning content that accommodates diverse learning styles and supports assessment criteria., • Assess learner progress against qualification frameworks, ensuring evidence meets required standards for accreditation., • Provide training and support to education and business customers in the effective use of digital learning tools and platforms., • Stay informed on emerging trends in digital education and technology, applying relevant innovations to enhance qualification delivery., • Work closely with technical teams to ensure digital learning platforms are accessible, reliable, and fit for purpose., • Advocate for digital literacy and the ethical use of technology in learning environments., • Champion the transformative impact of digital learning and accredited qualifications within Aspire 2Be and external stakeholders. Personal Qualities • Enthusiastically pursue personal and professional development, • Ability to express ideas succinctly and clearly, both verbally and through written work, • Passionate about achieving high levels of excellence in education, learning and development, • Able to demonstrate a clear commitment to high standards and the ability to drive continuous improvement, • Highly professional and motivated with high levels of commitment and confidentiality, • Self-motivated, with the ability to work proactively using own initiative, • Ability to establish good working relationships with a wide range of people including senior staff, • Ability to prioritise work and manage competing demands, • Ability to work as part of a team Essential Criteria • Occupational competence in the digital/IT sector level 3 and above., • Demonstrable experience and evidence of creating engaging eLearning content, • Demonstrable experience of training/skills delivery, • Exceptional digital competence, ideally across Microsoft, Google, and Apple solutions, • Experience working in IT solutions, • Ability to work collaboratively in cross-functional teams, • Strong administration ability with a keen eye for detail, • Highly organised and punctual, • TAQA qualified, • Ability to react flexibly under pressure and to work to tight deadlines, • A Full UK Driving Licence with Business Cover Insurance (A copy of your insurance will be requested upon offer) Desirable Criteria • EWC registered, • Relevant teaching qualification, • Certifications in relevant areas e.g. Certified Trainer Status (Google/Microsoft/Apple), • Knowledge of Work Based Learning operating model, • Welsh speaker Key Technologies Aspire 2Be’s CRM solution (Hubspot), Aspire360, Team8, Microsoft 365, E-learning Portfolio (Smart Assessor) For further information on this job role, please contact us on 01443 749000 Safeguarding Educ8 Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check, this may be a Standard or an Enhanced DBS check with a children’s barred list check, in line with their job role. Educ8 uphold the Armed Forces Covenant and are committed to supporting the armed forces community through their recruitment process. Why work for us? Educ8 Training Group are a Values driven organisation creating a Gr8 Culture resulting in being the #2 Best Education and Training Company to work for in the UK in 2024. If you'd like to work with Gr8 people who are passionate about training and education then we'd love to hear from you. We offer excellent benefits, a values driven ethos but most of all a Gr8 place to work. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Benefits Annual Leave package: 30 days annual leave which includes Christmas shutdown and day off for Birthday. Additional holiday accrued after 2 years’ service starting from 1 day per year up to a maximum of 5 days. 45p per mile mileage allowance. Early finish on a Friday ‘Rejuven8’ time. Employee Assistance Programme offering counselling support and advice from day 1 of employment. Employee Mental Health First Aider. Flexible/home working encouraged. Excellent wellbeing support and monthly group activities. Educ8 reserves the right to bring forward the closing date should we receive a sufficient number of applications for this role. Should you not hear from us 4 weeks after application, unfortunately you have been unsuccessful.

Closing date: 09-09-2025 Customer Team Leader Location: 102 Gower Road, Sketty, SA2 9BZ Pay: £13.99 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shiftsWhy Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone