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Customer Experience Team Members - Richmond. You will be working at Richmond Theatre, a beautiful, 126 year old venue, which hosts a variety of performances throughout the year, including plays, musicals, dance, opera, talks, and the annual pantomime.

The Copthorne Tara Hotel London Kensington is looking for Sales Coordinator to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.\n \n The Sales Coordinator Key Responsibilit...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKCT

Ecommerce AI EngineerOffice Location: Paddington, LondonWorking arrangement: Hybrid - three days per week on-siteSalary Range: £45,000-£55,000Contract Type: Permanent, full-timeWorking hours: 40 hours per weekSalt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance.The RoleAs the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth.You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions.Key ResponsibilitiesDigital Platforms and Ecommerce Build and manage WordPress websites from initial concept through to launch Integrate booking engines, payment systems, ecommerce platforms and customer portals Improve website performance, security, accessibility, technical SEO and conversion rates Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing Analyse and optimise customer journeys to increase qualified leads, bookings and revenue Develop lead-generation funnels, customer journey maps and revenue-tracking solutionsAI Agents and Automation Develop AI assistants for websites, WhatsApp, email and other customer communication channels Connect AI agents with CRM, booking and customer-service platforms Automate customer enquiries, lead qualification, booking support and follow-up communications Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling Implement permissions, monitoring, escalation processes and data-privacy controls Integrate third-party systems using APIs, webhooks and data pipelines Automate repetitive commercial and operational processes Create dashboards and reporting tools covering leads, bookings, customer activity and performance Maintain strong standards across documentation, testing, monitoring and system reliabilityCommercial Innovation Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience Evaluate build-versus-buy decisions and recommend appropriate tools and platforms Help transform internal AI tools into repeatable, client-facing products Collaborate with engineering, marketing, management and commercial teams to deliver measurable resultsSkills and ExperienceYou should bring: At least five years' experience across AI, software engineering, ecommerce, platform engineering or a closely related area Strong development skills in Python and JavaScript or TypeScript Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations Experience integrating booking engines, ecommerce platforms and payment systems Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs Strong SQL, data-integration and dashboard-development skills Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation Experience with Opera Cloud or Opera V5 The ability to translate commercial and operational requirements into practical technical solutions Strong communication, documentation and project-delivery skillsDesirable ExperienceExperience in one or more of the following would be beneficial: Hospitality, travel or multi-property booking platforms WooCommerce, Shopify or similar ecommerce technologies HubSpot, Salesforce, Zoho or comparable CRM platforms Django, React, Angular, AWS or other cloud and application-development technologies WhatsApp Cloud API, Twilio or similar communication platformsWhat Success Looks LikeSuccess in this position will include: Delivering effective websites, booking platforms, dashboards and AI tools Increasing qualified leads, bookings, conversion rates and customer engagement Reducing manual work through intelligent automation Developing reliable AI agents with effective accuracy, monitoring and escalation processes Creating new commercial opportunities through AI and digital productsInterview ProcessSuccessful applicants will be asked to present examples of their work as part of the interview process.These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project.Important Information Applicants must be UK residents No visa sponsorship is available for this role This role is hybrid, with no fully remote option Salt contact: Robert Sprigens,*Rates depend on experience and client requirementsTPBN1_UKTJ

Claims Transformation Consultant \n Responsible for delivering claims transformation projects for a fast paced insurer. \n Hybrid - 1day/fortnight required in East Sussex or London. Perm or FTC. \n\n • Project Planning & Execution: Lead the planning, scope definition, and execution of large-scale transformation projects, ensuring they are delivered on time, within budget, and to quality standards.\n, • Strategy & Opera...\n\n \n ZIPC1_UKTJ

Conference & Events Sales ExecutiveLocation: HMS Belfast, LondonSalary: Up to £34,000 per annumContract: Full Time, PermanentWorking at the historic HMS Belfast, you will be exhibiting the venues spaces, so that memorable events for our customers can be created. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You'll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer's needs are met and their expectations are exceeded, with a focus on increasing corporate business.What can we offer you:A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.20 days annual leave (Excluding bank holidays and national holiday days)Free staff meals whilst at work.Access to Compass Group company perks & benefits.Perks for Works discounts and promotionsAccess to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.On-site F&B discounts.No shortage of delicious foodResponsibilities:Undertaking reactive sales activities including responding to voice and email enquiriesCross-selling - multi location proposals across 3 iconic London venuesProducing professional and accurate proposals, providing best options first time to customers, within agreed response timesFollowing up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimisedSecuring venue show rounds for the BDM's and Event PlannersAchieving agreed sales targets by driving conversionIssuing contracts to customers once bookings are convertedEnsuring all details and requirements of confirmed bookings are handed over accurately to the Event PlannerProactive calls focusing on past bookers, lost and turned down enquiries and lapsed accountsWorking alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunitiesMaintaining accurate, up-to-date reports and informationMaintaining the compliance benchmarksMaintaining relationships with regional agent accounts alongside BDMSupporting innovative campaigns for the sales and marketing planAchieving and exceeding agreed sales campaign targetsHaving the opportunity to attend local/national FAM Trips and ShowcasesResponding positively and efficiently to customers, ensuring repeat business is optimisedPerforming ad hoc tasks as directed.The Ideal Candidate:Minimum 2 years' experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London marketPrevious experience of a diary management systemMulti-site selling experienceHigh degree of commercial awareness and to be able to understand links between sales and profitExcellent written abilityStrong communication and organisation skillsAn ability to sell a product / package.Enthusiastic and confidentAbility to deal with a wide range of peopleExcellent attention to detailPrevious experience within the Hospitality SectorKnowledge of Delphi booking system (but not essential)About Us:Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.Job Reference: com/1607/90347001/52678737/SU #RA VenuesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

Youll thrive in this Night Experience Supervisor role if you have:Previous front desk or hotel night shift experience (preferred)Great attention to detail and comfort working soloGood knowledge of Opera Cloud or similar systems&

Sales Executive Monday-friday - London At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? Were looking for a Sales Executive to join our team in Royal College of Pathologists. Location: Royal College of Pathologists, London, E1 8QTShift Pattern: Monday-Friday between 8:00-18:00, 40 hours per weekSalary: 35,000 per annum Key Responsibilities: Lead Conversion: Respond to incoming MICE (Meetings, Incentives, Conferences, and Exhibitions) inquiries via phone and email, aiming to maximize conversion rates. Lead and develop a team of 17 colleagues, including a Senior Sales Executive, two Sales Executives, chefs and front-of-house team members, promoting a high-performance culture and ensuring exceptional event delivery and guest experiences. Business Development: Proactively generate leads, cold call, and network to build a robust pipeline of new corporate clients and repeat business Showrounds & Pitching: Conduct site visits and deliver compelling presentations to showcase venue capabilities, catering options, and audiovisual facilities. Quotation & Contracting: Create accurate, competitive proposals and negotiate event packages while adhering to pre-payment and pricing policies. Event Coordination: Produce detailed event orders and communicate client requirements to the catering and operations teams to guarantee seamless execution Financial Administration: Issue contracts and final invoices, chase payments, and maintain accurate client databases Essential Requirements: Experience: 1-2 years in hotel sales, event coordination, or corporate hospitality sales. Commercial Acumen: A proven track record of meeting or exceeding sales quotas and revenue targets. Communication: Exceptional verbal and written communication skills with a confident, professional telephone manner. Organization: Strong time-management skills to juggle multiple inquiries and detail-oriented administrative tasks simultaneously. Software Literacy: Proficiency in MS Office and specialized hospitality management software (e.g. Korbyt, Opera, Delphi, or similar booking platform We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsAs part of Compass youll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UKs biggest businesses.Job Reference: com/1307/48756001/52820140/SU #VacherinCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Hotel Reception Supervisor (Opera PMS / Luxury Hotel) £28,000 - £30,000 + £5,000 Bonus + Company Benefits + Training + Progression + Free Hotel Stays Ascot - Office based Are you a Hotel Reception Supervisor with luxury hospitality experience and Opera PMS knowledge, looking to join a prestigious

General Assistant - Duxford General Assistant Location: IWM Duxford Salary: 12.71 per hour Contract: Zero-hour contract, working across venues that have a 7 day a week operation. Weekend and occasional evening work is required Were on the lookout for enthusiastic General Assistants to join our busy, successful catering team at IWM Duxford on a flexible, zero-hour basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal - to deliver exceptional customer service to our visitors.This role requires you to be responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails and supporting with evening events are also expected. In return, youll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile. Due to the location of IWM Duxford, it is essential that you are able to get to and from site without relying on public transport.Apply today to join our team! Shifts:Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hour role, so hours will vary depending on the needs of the business, on a weekly basis. About You: Have a passion for delivering outstanding service, greeting customers with a smile and serving them with prideTake initiative and make decisions that are right for our customersBe an excellent team player with great communication skillsHave a desire to succeed in your rolePossess the ability to work under pressureDemonstrate exceptional timekeeping and reliabilityHave a safety-first mindset Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue. About Us:Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke caf s and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Associations Food Made Good Programme.

We are recruiting for a truly transformative commercial leadership role on behalf of a prestigious and fast-growing collection of luxury hotels. This is not just a revenue role—it is a strategic partnership at the highest level, designed for a visionary leader who wants to shape the commercial future of an iconic portfolio. If you are a commercially driven, data-savvy leader who thrives on driving total revenue, leading high-performance teams, and influencing at Executive and Ownership level, this is the career-defining opportunity you have been waiting for. As Head of Revenue, Reservations and Distribution , you will take full ownership of the commercial strategy across a diverse portfolio of luxury properties—including both independent boutique hotels and well known brands. You will sit at the heart of the Executive Leadership Team, steering pricing, distribution, and reservations strategy to maximise profitability, market share, and guest lifetime value. You will lead a talented team of Revenue Managers, and Reservation and Distribution specialists, fostering a culture of commercial excellence and innovation. You will bring: 10+ years of multi-property Revenue Management, Reservations, and Distribution experience. 5+ years in a senior commercial leadership role within luxury or upper-upscale hotels. A proven track record of managing large, complex portfolios—ideally including both independent and franchised properties. Deep expertise in Revenue Management Systems (IDeaS, Duetto), Opera PMS, CRS platforms, Channel Managers, and GDS connectivity. Outstanding financial acumen, with the ability to interpret complex data and translate it into clear, actionable commercial strategy. Exceptional stakeholder management and presentation skills—you are comfortable in the boardroom and on the operational floor. A passion for talent development, with experience coaching and mentoring commercial teams to build future leaders. A customer-first mindset, understanding how to drive direct bookings and guest loyalty without compromising luxury positioning. WHAT YOU WILL OWN Commercial Strategy Lead pricing, forecasting, and budgeting for the entire portfolio. Chair weekly commercial strategy meetings and present monthly Executive dashboards. Conduct detailed market analysis and competitive intelligence. Distribution & Reservations Optimise the channel mix to reduce acquisition costs and increase direct revenue. Manage OTA, GDS, wholesale, and third-party partnerships. Drive reservations performance through conversion optimisation, upselling, and service excellence. Technology & Transformation Own the commercial technology roadmap, implementing AI and next-generation revenue tools. Ensure seamless integration across PMS, CRS, Channel Manager, and booking engines. Talent & Culture Inspire and develop a high-performing commercial team. Build succession plans and foster a collaborative, high-accountability culture. Governance & Compliance Ensure rate parity, data privacy, and brand compliance (including Marriott standards). Lead commercial risk management and crisis response. TPBN1_UKTJ

Sales & Events Co-Ordinator - Kents Hill Park, Milton Keynes | Full-Time / Maternity Cover Until September 2027 £13.45 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are looking for a Sales & Events Co-Ordinator , for Kents Hill Park , part of The Venues Collection. Your role will be: To work closely with the Sales Office Manager and the other sales team members. To ensure the potential of the venue is maximised and monthly budget achieved. To assist in the rate strategy for M&E in accordance with the venue's budget expectations. To handle reservations for bedrooms for both event and transient guests To attend all mandatory and job specific training To consistently supplying the highest possible levels of customer care and service in the lead up and during the events process. To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the venue's sales plan. To ensure that all sales disciplines and procedures are trained and followed to develop the business. To respond to any customer enquiry within the guidelines set by the hotel. To exercise efficient diary management to manage the yield within the conference office. Develop and maintain sales information through Opera following the Company guidelines. To attend any communication/ operational meetings where appropriate to represent the sales department. To support to the invoicing process, ensuring all conference bills are produced correctly and in a timely manner. To support the Director of Sales with new business leads and supporting client events where necessary. To be fully engaged with the customers and are building and maintaining relationships with key accounts. To be aware of the services and facilities offered by the competitor hotels to promote your hotel to its full potential. To comply with all health and safety legislation and actively get involved with reporting issues and training others. To be fully aware of the Accident & Maintenance and Fire safety procedures for your department and the wider venue. To support the wider Operations Team where necessary and any reasonable ad hoc tasks requested to action by an HOD or the Hotel Manager. Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Benefits Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) Aviva Digicare - Free annual healthcare check Exclusive Benefits & Wellbeing site (Perks at Work) Entertainment discounts - up to 55% off cinema tickets Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) Travel discounts - Discounts with holiday companies such as TUI and Expedia Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards Meals on duty Vodaphone discounts Pension scheme and Life Assurance Employee Assistance Programme 23 days + BH's and additional day off for your birthday 2 days additional leave, following return from Maternity leave during first year back Competitive and supportive family benefits Day off for baby's first birthday Holiday purchase scheme On-going training & development and career pathways Professional subscriptions paid Financial wellbeing programme and preferred rates on salary finance products Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Kents Hill Park is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0106/97327001/52811066/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ

Reception Supervisor - London Become a Londoner Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining Londons first Super Boutique hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for a Reception Supervisor for our 5-Star super-boutique The Londoner Hotel. Overview: An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Supervisor. As a Reception Supervisor, you will be responsible for meeting and greeting our guests, including check in and check out procedures and dealing with guest enquires. Supervising the reception team to ensure they exceed guest expectations. Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards of exceeding guest expectations. About You: Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation. Previous experience of IT applications including Opera, Office 365. Demonstrates excellent attention to detail and customer service skills. Impeccable command of the English language both written and spoken. Company Benefits: Competitive salary 28 days Holiday per annum including Bank Holidays increasing with long service Complimentary hot meals, salad bar and unlimited beverages provided daily Recommend a Friend Scheme of up to 500 per friend recommended. Annual complimentary night stays within our hotels Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends Access to a discount platform for all of the most popular stores and outlets Auto enrolment into our company pension scheme Regular social events across all hotels Annual company recognition events held in January each year Wellbeing champions across all of our hotels Access to our company doctor for medical appointments and occupational health support Access for all hosts to our online learning platform Edwardian Academy Opportunities for promotion and a wide range of training programs to support your development Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Conference and Events Sales Executive - Covent Garden, London Ready to help plan meetings & events that leave lasting memories?Join us at De Vere Grand Connaught Rooms in Covent Garden in this pivotal role that brings meetings & events to life!As an Conference & Event Sales Executive. you will convert enquiries in to bookings, showcasing our venue through showrounds and helping our clients to plan every detail of their event. You will work as part of our busy events planning team, effectively communicating client requirements to our operational team who will then run the events on the day.In return the role offers 30,900 per annum, plus excellent benefits including a sales incentive scheme, free meals, an annual complimentary stay with dinner at a De Vere Hotel, plus additional stays for just 50 and a paid day off for your birthday, to name just a few!Your skills and experience: You will ideally have some previous event planning / co-ordination experience or a relevant qualification You are passionate about events and prepared to put your heart and soul in to delivering memorable experiences for our guests You forge strong working relationships and create genuine connections with colleagues and our valued guests through your excellent communication skills. You are confident using IT software - familiarity with Opera software would be beneficial but is not essential as training can be provided Most of all, you will share our values such as being graciously warm, demonstrating a genuine approach, anticipating guest needs and ensuring every detail is considered The Pay & Benefits:At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. Thats why we are proud to offer the following benefits for the role of Conference & Event Sales Executive. 30,900 per yearSales Bonus Incentive SchemeA share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliverFree meals on duty in our colleague dining facilitiesWe believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a 20 love to shop voucher.As a token of our gratitude for your loyalty, well treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestonesDiscover exclusive perks with our 50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.28 days holiday each year (increasing annually up to 33 days)Venue closure over the Christmas period allowing you time off to enjoy the festive seasonExplore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. De Vere Grand Connaught Rooms is our Iconic Events venue in London, and as this property does not have any guest bedrooms, the space is solely set up to run and host the most incredible meetings and events. We host movie premier after parties, high profile fashion, music and charity events, exciting exhibitions and conferences, large weddings and corporate meetings: our impressive event space and extensive meeting facilities means this property is always buzzing and an incredibly fun place to work.Your commute: Grand Connaught Rooms is just 5 minutes from Covent Garden and Holborn tube stations and 30 minutes walk from Kings Cross, St Pancras and Euston train stations, were well-connected for all major London transport links.At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Sales Executive Monday-Friday At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? Were looking for a Sales Executive to join our team in Royal College of Pathologists. Location: Royal College of Pathologists, London, E1 8QTShift Pattern: Monday-Friday between 8:00-18:00, 40 hours per weekSalary: 35,000 per annum Key Responsibilities: Lead Conversion: Respond to incoming MICE (Meetings, Incentives, Conferences, and Exhibitions) inquiries via phone and email, aiming to maximize conversion rates. Lead and develop a team of 17 colleagues, including a Senior Sales Executive, two Sales Executives, chefs and front-of-house team members, promoting a high-performance culture and ensuring exceptional event delivery and guest experiences. Business Development: Proactively generate leads, cold call, and network to build a robust pipeline of new corporate clients and repeat business Showrounds & Pitching: Conduct site visits and deliver compelling presentations to showcase venue capabilities, catering options, and audiovisual facilities. Quotation & Contracting: Create accurate, competitive proposals and negotiate event packages while adhering to pre-payment and pricing policies. Event Coordination: Produce detailed event orders and communicate client requirements to the catering and operations teams to guarantee seamless execution Financial Administration: Issue contracts and final invoices, chase payments, and maintain accurate client databases Essential Requirements: Experience: 1-2 years in hotel sales, event coordination, or corporate hospitality sales. Commercial Acumen: A proven track record of meeting or exceeding sales quotas and revenue targets. Communication: Exceptional verbal and written communication skills with a confident, professional telephone manner. Organization: Strong time-management skills to juggle multiple inquiries and detail-oriented administrative tasks simultaneously. Software Literacy: Proficiency in MS Office and specialized hospitality management software (e.g. Korbyt, Opera, Delphi, or similar booking platform We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsAs part of Compass youll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UKs biggest businesses.Job Reference: com/1307/48756001/52820140/SU #VacherinCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Leisure Centre Manager – Northwest London.Leisure Recruitment are proud to be recruiting for an experienced and motivated.This is a fantastic opportunity for a strong leisure professional with great commercial understanding to take ownership of a high‑profile facility, ensuring exceptional opera

About Us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. HR Shared Services Manager Contract: permanent Working hours: 35 hours per week Salary: circa £50,000 Location: London Docklands (Hybrid) Reporting to: HR Opera

Exciting Opportunity Alert! Join Rendall & Rittner as an Estate Operative Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an Estate Operative. Key Responsibilities and Requirements: As an Estate Opera

Support the Head of Procurement in achieving the Procurement 2028 vision and annual department objectives, alongside savings targets (cost, time, process and efficiency). Good understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and opera

Previous experience as a Multi-Skilled Maintenance Engineer or Maintenance Engineer within a manufacturing, production, food processing or similar environment. We are seeking a skilled and motivated Electrically Biased Multi-Skilled Maintenance Engineer to join a busy and growing manufacturing opera

Principal Data Modeller - Required Experience Senior level experience in data modelling, data architecture, or related roles Experience within financial services or regulated environments Experience working with cloud platforms - AWS & Snowflake Experience working with data product or platform opera

Join a busy repairs administration and sales support team and be part of a world leader in medical devices, at a state-of-the-art manufacturing facility near Aylesbury.Youll be responsible for the efficient processing of repair orders for a global customer base, central to the customer service opera

Ecommerce AI Engineer Office location: Paddington, London Working arrangement: Hybrid Day rate: £250-275 Contract status: Outside IR35 Working hours: 8 hours per day Contract duration: 12 months Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions. Key Responsibilities Digital Platforms and Ecommerce Build and manage WordPress websites from initial concept through to launch Integrate booking engines, payment systems, ecommerce platforms and customer portals Improve website performance, security, accessibility, technical SEO and conversion rates Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing Analyse and optimise customer journeys to increase qualified leads, bookings and revenue Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation Develop AI assistants for websites, WhatsApp, email and other customer communication channels Connect AI agents with CRM, booking and customer-service platforms Automate customer enquiries, lead qualification, booking support and follow-up communications Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling Implement permissions, monitoring, escalation processes and data-privacy controls Integrate third-party systems using APIs, webhooks and data pipelines Automate repetitive commercial and operational processes Create dashboards and reporting tools covering leads, bookings, customer activity and performance Maintain strong standards across documentation, testing, monitoring and system reliability Commercial Innovation Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience Evaluate build-versus-buy decisions and recommend appropriate tools and platforms Help transform internal AI tools into repeatable, client-facing products Collaborate with engineering, marketing, management and commercial teams to deliver measurable results Skills and Experience You should bring: At least five years' experience across AI, software engineering, ecommerce, platform engineering or a closely related area Strong development skills in Python and JavaScript or TypeScript Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations Experience integrating booking engines, ecommerce platforms and payment systems Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs Strong SQL, data-integration and dashboard-development skills Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation Experience with Opera Cloud or Opera V5 The ability to translate commercial and operational requirements into practical technical solutions Strong communication, documentation and project-delivery skills Desirable Experience Experience in one or more of the following would be beneficial: Hospitality, travel or multi-property booking platforms WooCommerce, Shopify or similar ecommerce technologies HubSpot, Salesforce, Zoho or comparable CRM platforms Django, React, Angular, AWS or other cloud and application-development technologies WhatsApp Cloud API, Twilio or similar communication platforms What Success Looks Like Success in this position will include: Delivering effective websites, booking platforms, dashboards and AI tools Increasing qualified leads, bookings, conversion rates and customer engagement Reducing manual work through intelligent automation Developing reliable AI agents with effective accuracy, monitoring and escalation processes Creating new commercial opportunities through AI and digital products Interview Process Successful applicants will be asked to present examples of their work as part of the interview process. These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project. Important Information Applicants must be UK residents No visa sponsorship is available for this role This role is hybrid, with no fully remote option Salt contact: Robert Sprigens, *Rates depend on experience and client requirements TPBN1_UKTJ

Are you CIMA/ACA/ACCA qualified accountant with a manufacturing background? If so then you could be the one to make your mark joining the finance team of a long established manufacturing company as their Finance Business Partner. The Finance Business Partner is the link between finance and the opera

This is a hybrid role and is a pivotal part of our PR and social media function, sitting within the wider marketing team. We are excited to be recruiting a PR and Social Media Executive/Manager to join our marketing team, a position which offers excellent prospects within an award-winning tour opera

An exciting opportunity has come up for a store manager to join a well-loved premium womenswear retailer based in Spitalfields, London! This is maternity cover contract but a really great way to get your foot in the door with this retailer.As store manager you will be responsible for all store opera

As a Casual Event Operations Supervisor, you will oversee event set-ups, supervise front-of-house teams, and act as a key point of contact during events, ensuring everything runs smoothly and to the highest standards. Our Ideal Candidate Has previous experience in hospitality, events, or venue opera

Lead the continuous improvement of the Safety Management System (SMS), ensuring a 'Just Culture' through the organisation, with effective communication channels, engagement rhythms, safety forums Define core safety and security KPIs Ensure effective identification, assessment and mitigation of opera

Technical Program Manager, Enterprise Own end-to-end enterprise program delivery for frontier agent engineering initiatives at Scale AI London About The Role As a Technical Program Manager, you will partner with our Frontier Agent Engineering teams on enterprise customer engagements — owning opera

What you'll lead A team of HR Business Partners, building capability, consistency, and commercial impact The HR Operations function, ensuring the delivery of efficient, compliant, and colleague-focused HR services * The delivery of the people agenda through effective partnering with senior opera

Senior Finance Business Parter Liverpool £55K - £65K.Hybrid working Enhanced benefits We're looking for a highly analytical Senior Finance Business Partner to join a growing finance function and help drive smarter, faster decision-making across the organisation.You'll transform financial and opera

Reach Truck Driver Payrate: £13. Temp-ongoing (potential perm for the right candidate) Quest Employment are currently hiring for Reach Truck Drivers for our client in Wellingborough (NN8). The ideal candidate will demonstrate: Flexibility A team-first attitude Willingness to support the wider opera

We are currently supporting our manufacturing client who are a specialist in their market to join their growing team.This is a varied role within a small team.You will be responsible for operating process equipment, FLT and assisting with other different tasks as and when required.As a Process Opera

Class 1 Driver - OLDBURY B69 Competitive PAYE Rates | Days, Nights & Weekends Available Looking for reliable, well-paid Class 1 work? Join our team in Oldbury and benefit from excellent pay rates increasing with service, flexible shifts, and ongoing work with a professional and supportive 24/7 opera

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: Logistics done differently. Were currently recruiting for a Cross Dock Manager to organise and lead our warehouse function at our central, shared-user-network site. What youll do on a typical day: Lead and drive the warehouse opera

Restaurant Manager Set within the iconic Royal Opera House, Cicoria is an Italian restaurant created in partnership with Angela Hartnett.Our food is seasonal, ingredient-led and rooted in the si

Restaurant Manager - London, Covent Garden Set within the iconic Royal Opera House, Cicoria is an Italian restaurant created in partnership with Angela Hartnett</b

We have a superb opportunity for a guest oriented.Richmond Harbour Hotel & Spa Team.You will be responsible for looking after the hotel and guests throughout the night.You will need a good knowledge of reception ideally with Opera, able to run end of day reports and perform check in and check out pr

A brand-new opportunity has been created within a newly established Schemes team, supporting one of the fastest-growing broker channels in the UK insurance market. The role suits an experienced insurance professional who understands the delegated authority, broker, and MGA landscape and enjoys opera

Event Sales Manager - Luxury Lifestyle Hotel in London Negotiable Salary An exceptional opportunity has arisen for an ambitious and commercially driven Event Sales Manager to join a prestigious luxury lifestyle hotel in Central London. This is an exciting opportunity to work within a vibrant, design-led hospitality destination renowned for delivering outstanding guest experiences, innovative dining concepts and exceptional events. The successful candidate will play a key role in driving event revenue, building strong client relationships and securing a diverse portfolio of business. Reporting into the senior commercial leadership team, the Event Sales Manager will be responsible for managing event enquiries from initial contact through to contract stage, maximising conversion opportunities and ensuring an outstanding client experience throughout the sales journey. You will work closely with the events planning and operations teams to ensure a seamless handover once business is confirmed. Responsibilities Respond to and manage enquiries for corporate events, private dining, celebrations, meetings and exclusive hire opportunities. Conduct site inspections and showcase the hotel's event spaces to prospective clients. Prepare tailored proposals, negotiate contracts and secure bookings in line with revenue targets. Build and maintain strong relationships with corporate clients, agencies and private customers. Proactively identify new business opportunities and develop existing accounts. Collaborate with revenue, food & beverage and operations teams to maximise commercial opportunities. Maintain accurate records and forecasting through the hotel's CRM and sales systems. Represent the hotel at networking events, client functions and industry showcases. Requirements Previous experience in an Event Sales Manager, Groups & Events Sales Manager or similar role within a luxury hotel or high-end hospitality environment. Proven track record of achieving sales targets and converting event enquiries into confirmed business. Excellent communication, negotiation and relationship-building skills. Highly organised with exceptional attention to detail and the ability to manage multiple enquiries simultaneously. Passion for luxury hospitality and delivering exceptional client experiences. Experience using Delphi, Opera or similar hotel sales systems is advantageous. TPBN1_UKCT

The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service. You will be responsible for: Drive high levels of service, satisfaction and loyalty amongst guests and be the "go to" person for guests and particularly VIP's. Be the proactive point of contact for guests, pre, during and post stay. Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments. Be the caretaker for suite guests, special occasion guests and long stay guests Meet and entertain guests and VIP's, building relationships with them encouraging repeat custom. Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made. Monitor, communicate and follow-up guest complaints. To maintain and update guest's history and profiles with accurate information. Track and drive the hotel's guest return ratio, building a loyalty of guests. Refresh and drive the VIP programme and standards and constantly review performance of it. Responsible for the look, feel and service of the hotel lobby. Assist Front Office with check-in and check-out during busy periods. Promote the hotel's facilities to all guests and visitors. Assist with hotel showrounds. As Guest Relations, the essential skills required: Ability to multitask Knowledge of Opera Skill in communication, guest service Personable Flexible Calm under pressure Approachable Focused We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme Key Information Salary: upto £32000 pa Address: SW10 0XG About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry #CHHCaterer TPBN1_UKCT

Guest Service Manager Crowne Plaza London Kings Cross Job Type: Full-time, Permanent Salary: Competitive About Us The Crowne Plaza London Kings Cross is a contemporary four-star hotel offering 430 beautifully designed bedrooms , Bloom Restaurant & Bar , seven state-of-the-art meeting and event spaces , an exclusive Club Lounge , and a fully equipped gym . As part of the IHG Hotels & Resorts family, we pride ourselves on delivering exceptional guest experiences through genuine hospitality and outstanding service. Join Our Team We are looking for an experienced and motivated Guest Service Manager to lead our Front Office team and ensure every guest enjoys a memorable stay. This is an excellent opportunity for a passionate hospitality professional with strong leadership skills who thrives in a fast-paced environment. About the Role As Guest Service Manager, you will oversee the day-to-day operation of the Front Office, ensuring the highest standards of guest service are consistently delivered. You will lead by example, support and develop your team, and work closely with all hotel departments to ensure seamless operations. You will also act as a Duty Manager , taking responsibility for the hotel during your shift, handling guest concerns, responding to emergencies and ensuring the safety, security and satisfaction of our guests. Key Responsibilities Lead, motivate and develop the Front Office team to deliver exceptional guest experiences. Manage the daily operation of Reception and Guest Services. Ensure efficient and professional check-in and check-out procedures. Handle guest enquiries, feedback and complaints promptly, professionally and with empathy. Monitor guest satisfaction, identify opportunities for improvement and drive service excellence. Maximise guest satisfaction and encourage positive online reviews. Ensure compliance with IHG brand standards, hotel policies and health & safety procedures. Build strong working relationships with Housekeeping, Food & Beverage, Reservations, Engineering and all other departments to ensure seamless guest service. Act as the Duty Manager, making confident operational decisions and resolving guest issues effectively. Be the first point of contact during emergencies, ensuring hotel procedures are followed and appropriate action is taken. Conduct regular floor walks and public area inspections to maintain presentation and service standards. About You The successful candidate will have : Previous experience in a Front Office supervisory or management role within a hotel. Excellent leadership and people management skills. Outstanding customer service and communication abilities. Strong organisational and problem-solving skills. Experience using hotel Property Management Systems (Opera experience is advantageous). Flexibility to work shifts, including evenings, weekends and bank holidays. A positive, proactive attitude and passion for hospitality. What We Offer Competitive salary. Employee discounts across participating IHG hotels. Meals on duty. Incentive Schemes to boost your earning potential Long Service Awards A supportive and inclusive working environment. Apply Now If you are passionate about delivering exceptional guest experiences and are ready to take the next step in your hospitality career, we'd love to hear from you TPBN1_UKCT

Distribution Support Executive Are you in Reservations, Reception or Revenue and ready to take your hospitality tech skills to the next level? We're on the hunt for a driven and detail-oriented Distribution Support Executive to join our fast-paced, tight-knit team. Make a meaningful impact in a dynamic environment, supporting cutting-edge systems and ensuring our distribution platforms are running like clockwork. You'll be the go-to expert, bridging the gap between our Revenue Management and Reservations teams, troubleshooting technical challenges, and keeping our systems finely tuned. If you love diving into connectivity mysteries and turning complexity into clarity, we want to hear from you. Benefits for a Distribution Support Executive: Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day Access to 40% of your pay before payday through Wagestream Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training What you'll be doing as a Distribution Support Executive: Be the first line of tech-savvy support for our Revenue and Reservations teams, resolving connectivity hiccups with speed and precision. Offer expert insights to the revenue team on CRS functionality and help teams unlock its full potential. Help configure and maintain rate plans and room types across CRS and Siteminder (channel manager) Ensure smooth and timely updates across all distribution channels. Conduct regular audits of PPHE distribution systems, keeping everything brand-aligned and running smoothly. Tackle failed Opera OXI messages and coordinate with MyOracle Support when needed. Act swiftly to notify teams of any system outages. Aid in the configuration and rate loading of new rate plans and changes to room types Play a key role in onboarding new properties, ensuring everything is set up to succeed. Manage user access across platforms in line with company policy. Help keep SOPs up-to-date and relevant to support streamlined operations. What we're looking for from you: Mid-senior level experience in Reservations, Front Office, or Revenue Management Proficiency in Opera PMS. Familiarity with OTA distribution platforms and technologies. A knack for troubleshooting and resolving technical issues Strong organisation skills and attention to detail. Clear and confident communicator, both spoken and written. If you're passionate about hospitality tech and ready to make a difference in an innovative team, then this is your next move. Apply now and let's shape the future of hotel distribution together! TPBN1_UKCT

Opening in Autumn 2026, Hyde & Seekwill join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection. Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? Its an exciting time to join us as an Assistant Night Manager. The Assistant Night Manager supports the Night Manager in overseeing all night operations to ensure safety, smooth overnight processes, and exceptional guest service according to brand standards. Key Responsibilities: Oversee all hotel operations during the night shift, ensuring full compliance with brand standards. Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues in the absence of the Night Manager. Monitor lobby, Front Desk, Housekeeping, Security, F&B outlets, and engineering activity to ensure smooth overnight operations. Ensure accurate night audit procedures are completed Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation. Handle escalated guest issues, complaints, and service recovery. Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes. Assist guests with requests during nighttime operations. Act as the Emergency Response Leader with or in the absence of the Night Manager during the night shift. Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting. Handle emergencies, disturbances, or incidents. Ensure all access points and back-of-house doors are secured. Verify and support completion of Night Audit and financial reconciliations. Assist with room rate checks, billing accuracy, and revenue controls. Review daily reports (occupancy, arrivals, departures, no-shows, overbookings). Ensure compliance with cash handling and credit policies. Supervise night shift team members (Front Office, Housekeeping). Provide coaching, support, and guidance to team members on duty. Ensure shift handover documents are completed and communicated effectively to morning leadership. Encourage a culture of teamwork, professionalism, and guest-focused service. Be an ambassador for sustainability and engage with the local community About You Minimum of 2 years experience as an Assistant Night Manager in a hotel Experience handling guest complaints, service recovery, and operational emergencies. Strong knowledge of Front Office operations, PMS systems (e.g., Opera), POS systems, and night audit procedures. Understanding of housekeeping processes, security protocols, and emergency procedures. Basic financial understanding: revenue management principles, billing, and daily reconciliation. Professional appearance and positive, approachable personality. High level of integrity, honesty, and confidentiality. Strong attention to detail and situational awareness. Ability to remain calm and composed during emergencies. Willingness to work night shifts, weekends, and holidays. Some of the benefits you can enjoy as a permanent member of staff include: Competitive salary Discounts on hotel rooms and food and beverage worldwide Learning and development opportunities Recommend a friend bonus Free meals whilst on duty Employee assistance programme 31 days paid holiday per year (inclusive of bank holidays) Team building events Monthly Employee Appreciation Lunch Paid birthday off and so much more! If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We arecommitted to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010). TPBN1_UKCT

Sous Chef Location: IWM Churchill War Rooms, London Salary: Up to £40,500 per annum Contract: 40 hours per week, 5 days out of 7, some evening work required due to venue requirements As a Sous Chef, at IWM Churchill War Rooms, you will support the Head Chef in leading day-to-day kitchen operations across the well known tourist attraction, embedded into educational history. You will be responsible for delivery of high-quality food, FSMS compliance, team supervision, training, stock processes, and service performance. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. The Sous Chef will thrive in supporting the Head Chef to deliver exceptional food while ensuring the smooth operation of the kitchen. You will be passionate about food quality and presentation, maintaining high standards, and ensuring that all dishes are prepared and presented to perfection. You will be integral in leading the kitchen team, training and mentoring junior staff, and ensuring that operational efficiency and food safety standards are met. What we can offer you: A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. The chance to work in a truly beautiful and inspiring setting, surrounded by nature and stunning gardens. 20 days annual leave (Excluding bank holidays and national holiday days) Free staff meals whilst at work. Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. On-site F&B discounts. Responsibilities: Supporting the Head Chef: Assist the Head Chef in all aspects of kitchen management, including menu creation, food preparation, and ensuring that kitchen operations run smoothly. Team Leadership: Train, mentor, and supervise kitchen staff, ensuring high standards of food preparation and cleanliness. Food Quality and Consistency: Ensure that every dish is prepared and presented according to the venue's standards, maintaining consistency and quality at all times. Stock Management: Assist in ordering, stock rotation, and inventory control, ensuring that stock levels are maintained and waste is minimised. Health and Safety: Adhere to health, safety, and hygiene regulations to ensure the kitchen operates in a safe and clean environment. Cost Control: Work with the Head Chef to ensure food costs are controlled and within budget, while maintaining the highest quality. Customer Focused: Ensure that dishes meet client and customer expectations, adapting to special dietary requirements and requests as needed. Operational Support: Take charge of the kitchen when the Head Chef is absent, ensuring the operation runs smoothly. About You: Culinary Expertise: Proven experience in high-quality catering, ideally within a similar venue or setting, with a passion for creating exceptional dishes. Leadership Skills: Ability to supervise and motivate a team of kitchen staff, ensuring a high level of performance. Food Safety: A strong understanding of food hygiene and safety standards, with the ability to enforce them in the kitchen. Team Collaboration: Ability to work well with both front-of-house and kitchen teams to deliver a seamless customer experience. Organisational Skills: Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment. Adaptability: Flexibility to assist in all areas of the kitchen and respond to changing demands during service. Passion for Food: A deep enthusiasm for culinary arts and delivering an exceptional dining experience. Creativity: Ability to contribute to menu planning and innovation, keeping up to date with culinary trends. Financial Awareness: Ability to manage food costs and contribute to the financial success of the venue. As a Sous Chef, you will ideally have a background in high-quality catering and be eager to further develop your culinary skills in a prestigious venue. You will be dedicated to maintaining a high standard of food and service, leading your team to ensure operational excellence and customer satisfaction. About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/2306/90345001/52489277/R/SU #RA Venues Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

As Assistant Restaurant Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. Duties and Responsibilities As Assistant Restaurant Manager, I will assume full responsibility for the efficient operation in the following: Ensure products and services are constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices. Focus and support our rigorous adherence to LQA standards. Assist in providing an exceptional guest experience service in the restaurant. Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints. Inspecting department and guests orders on a regular basis, ensuring any maintenance and product improvements are actioned within the designated time frame. Support on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service. Assist on the monthly inventory. Thorough knowledge of all facilities and services offered by the property. Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Strictly adhere to LQA standards and guest comments. Whats in it for you? At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including: Competitive Salary Package Rewarding your talent and dedication with a salary that reflects your value. Up to 33 Days of Paid Holiday Per Year Including bank holidays, with entitlements growing the longer you stay with us. Global Career Development Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world. Hotel & Dining Discounts Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one. Complimentary Nights at Six Senses Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer youre with us!). Enhanced Family Leave Generous and inclusive maternity, paternity, and adoption policies to support your family life. Comprehensive Financial Protection Including pension scheme, life assurance, income protection, and critical illness cover. Holistic Wellbeing Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul. Travel Season Ticket Loans Helping you get to work in a more affordable and sustainable way. Medicash Plan Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing. Community & Volunteering Opportunities Make a difference through purpose-driven initiatives and give back to the causes you care about. Health Assured & Wisdom App 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts. Qualifications To execute the position of Assistant Restaurant Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: High school diploma or equivalent and at least 1-3 years restaurant supervisory experience in a full-service outlet or similar hotel operational role. Hospitality Management Degree preferred. Technical skills include Advanced MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms. Fluent in English; I understand that additional languages are preferred. Knowledge of Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory. All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role. The above is intended to provide an overview of the role and responsibilities for an Assistant Restaurant Manager at Six Senses London It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment. TPBN1_UKCT

Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. About Raffles London Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections. At Raffles, you arrive as a guest, leave as a friend and return as family. Job Description Scope Of Position The Duty Manager provides the necessary guidance and leadership for managing the daily Front Office operations and delivering on this promise to our guests. Holding a discerning eye towards maintaining exceptional operational standards at the front desk and switchboard, this is a key role in the departmental structure. You will take great pride in ensuring our operation has a guest centred focus in everything that we do and foster a supportive and engaging environment for the Front Office team to provide this. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guests complaints and ensuring issues are adequately resolved in line with exceeding our guests expectations. Responsibilities Operation To assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures. Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining LQA standards across the Front Office and Switchboard. Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded. Supervision of all front office employees, ensuring their daily tasks are carried out with a high level of efficiently and professionalism. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership Ensuring composure under pressure and providing leadership and guidance to the Team when required. Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications Qualifications, Skills & Experience Essential Contribute towards setting up and implementing standards and objectives in line with the broader Raffles vision. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Well developed technical and computer skills. A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. An understanding and willingness to contribute to a 24h operational schedule when required. Desirable Experience with OPERA PMS, Alliants, Knowcross and Alcatel PBX or equivalent systems. A degree in Hospitality Management from an accredited educational institution. Minimum of two years experience as a Duty Manager, Night Manager or Reception Supervisor within a luxury hotel environment. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional Information Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 28 days holiday (pro rata)including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accors extensive brand portfolio. Our Values Respect: We value the needs, ideas and individuality of others.We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.? Belonging: We celebrate our differences.We support each other andwe always stand together.? Empowerment: We have authority to take initiative and anticipate moments thatcreate unforgettable experiences.? Integrity: We build trust through mutual respect and being authentic.? Diversity & Inclusion Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. About the Application Process: At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. We aim to respond to every application promptly, however if you do not hear form us within 2 weeks, please assume your application has not been successful at this time. TPBN1_UKCT

Night Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 494 guestrooms Park Plaza London Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As a Night Manager , you will receive: Salary: £ 32706.00 per annum plus incentive Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750 Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training We are looking for a Night Manager who: Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions Ensures guests' needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members Be proficient with Microsoft Office and have excellent knowledge of Opera Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm) Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care With previous experience as a Night Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it. TPBN1_UKCT

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster. Job Description As our next Hotel Team Leader, you Are passionate about guests and delivering great service. Have a strong level of knowledge and experience across the operations. Have a hands-on approach, are organised and supportive of your team. Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome. A little more information: As Hotel Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role. Participate in hotel's organisation and manage the Front of Houseand Food and Beverage Team Be readily available for the teams and hotel guests, and work with the Assistant Manager to ensure a high level of quality for all services Focus on quality and ensure guest satisfaction and loyalty trough handling complaints and coming up with solutions, analysing and replying to guest's feedback. Administration responsibility with invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures Are result-driven and understands what needs to be done in order to achieve the hotel goals Our hotel offers 84rooms, and puts you within easy reach of London's iconic attractions. Our hotel has recently been refurbished in charming, contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground- look out for the surprising, playful touches that make this hotel special. Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. Qualifications Fluent in English, both written and spoken (and a 2nd language would be a plus). Excellent communication, presentation and interpersonal skills - A strong team player. Customer service experience Strong interpersonal and problem solving abilities and the ability to lead by example. Creative, innovative, dynamic, result-oriented and self-motivated, High organizational planning, follow-up, presentation and reporting skills, Able to use Opera Cloud at an advanced level Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization. Job Type: Full-time Salary: £15.59 per hour + Bonus Additional Information Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as: Bonus Scheme Pension Scheme A Discount Card to be used in Accor Hotels Worldwide Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) Training & Development Additional holidays with service Recommend a friend scheme Employee Advisory Service ... And much more ! TPBN1_UKCT