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We are recruiting on behalf of our 5* boutique hotel client. Their core values focus on personal relationships with colleagues and guests alike and include: Quality, Passion, Commitment, Fairness and Style. Your Passion • Supervises overall activities in the department., • Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard., • Keeps knowledge/information of any change in resort policy and procedure and enforce them., • Ensures good communication and cooperation between front office department and other departments., • Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements., • Controls expenses of front office department., • Maintains a personalized service standard of the reception by constant training and motivation of the team members., • Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guest’s requirements are met., • Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly, • Ensure the Memo is accurate and correct for all departments, • Conducts daily briefings, • Blocks special room. Requests and personally checks them prior to the arrival of guests., • Personally, welcomes guests and allocates rooms and coordinates with supervisor for proper follow up., • Personally, resolves any problem a guest may face during his stay in the hotel or endeavours to provide the maximum service possible always with a margin for flexibility., • Conducts regular inspections of areas directly under his responsibility., • Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management., • Communicate to management concerned, movement of guests and guest comments., • Prepare revenue and occupancy forecasting, • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs, • Maintains key control, • Conforms to the company’s Policies & Procedures., • Performs Duty Manager responsibilities on rotating shifts

Conifer is a leading provider of Hospitality and Security services, partnering with some of London’s most prestigious hotels and serviced apartments. We are currently seeking a Receptionist to join our team at a hotel in Putney. Your Role: As the first point of contact for guests, you will be responsible for delivering exceptional customer service and ensuring smooth front office operations. Key Duties: • Check-in / out, • Process Payments, • Process Reservations, • Reply to guest messages / emails, • Guest relations / Conflict resolution / complaints, • Assist with luggage storage, • Resolve minor maintenance problems Benefits of Working with Conifer • Work in one location in Putney., • Friendly and supportive working environment., • Paid holidays., • Comprehensive training and development opportunities., • Requirements:, • Documented proof of eligibility to work in the UK (ID, proof of address, National Insurance Number)., • Previous experience as a Receptionist or Front Office Representative., • Strong command of the English language., • A positive attitude with a willingness to work and learn., • Knowledge of Opera System., • Experience:1 year (required) How to Apply: If you're interested in starting your career with Conifer, please apply today! • Job Type: Full-time, • Expected hours: 40 per week, • Pay: £13.50 per hour

About the job Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties. As our Sales Coordinator, you will be responsible for: Tracking each sales opportunity to close successfully Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues Coordinating requests for groups and long stays proposals for EU properties Being responsible for groups and long stays enquiries and all related administration Ensuring all groups’ related tasks are completed communicated to the appropriate hotel departments Keeping property information relating to customer requirements, interests and market activities up to date Using Salesforce to input, maintain and plan targeted sales activity Building relationships with the bookers in order for them to return Handling, converting and closing enquiries to successful conclusion within agreed service levels Driving up-selling of rooms, supporting company’s performance Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed Providing cover and support for the other Sales Coordinators and Reservations Agents when required To be successful in the role of Sales Coordinator, we require: Previous experience working in a relevant sales environment Effective communication skills Good administrative and organisational skills Opera Cloud/RMS PMS experience desirable Guest service and Relationship Management focused This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving £28000.00 per annum Department: Sales Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

Conifer is a leading provider of Hospitality and Security services, partnering with some of London’s most prestigious hotels and serviced apartments. We are currently seeking a Receptionist to join our team at a hotel in Putney. Your Role: As the first point of contact for guests, you will be responsible for delivering exceptional customer service and ensuring smooth front office operations. Key Duties: • Check-in / out, • Process Payments, • Process Reservations, • Reply to guest messages / emails, • Guest relations / Conflict resolution / complaints, • Assist with luggage storage, • Resolve minor maintenance problems Benefits of Working with Conifer • Work in one location in Putney., • Friendly and supportive working environment., • Paid holidays., • Comprehensive training and development opportunities., • Requirements:, • Documented proof of eligibility to work in the UK (ID, proof of address, National Insurance Number)., • Previous experience as a Receptionist or Front Office Representative., • Strong command of the English language., • A positive attitude with a willingness to work and learn., • Knowledge of Opera System., • Experience:1 year (required) How to Apply: If you're interested in starting your career with Conifer, please apply today! • Job Type: Full-time, • Expected hours: 40 per week, • Pay: £13.50 per hour