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Guest Experience Manager Quest Employment are currently recruiting for an experienced Guest Experience Manager to join a prestigious five-star luxury resort and venue. This is an exciting opportunity for a passionate hospitality professional who thrives on delivering exceptional service and creating memorable guest journeys. The successful candidate will lead the Guest Experience team and ensure every interaction reflects the highest standards of luxury hospitality. The Role As Guest Experience Manager, you will oversee every stage of the guest journey, ensuring a seamless and personalised experience from arrival through to departure. Working closely with operational departments across the resort, you will focus on: * Anticipating guest needs and exceeding expectations * Managing guest relationships and service delivery * Personalising guest stays and special occasions * Leading service recovery where required * Coaching and developing the Guest Experience team to deliver outstanding service You will be highly visible across the property, acting as a host, mentor, and ambassador for the guest experience. Key ResponsibilitiesGuest Experience * Create memorable wow moments through surprise-and-delight initiatives for VIPs, families, couples, corporate guests and long-stay visitors * Work closely with Marketing, Sales and Reservations teams to ensure brand promises align with the on-property experience * Act as a visible and approachable host within guest areas, welcoming and following up with VIPs, repeat guests and key visitors * Monitor VIP, repeat and special-occasion bookings, ensuring guest preferences and histories are recognised * Coordinate special requests such as anniversaries, proposals, birthdays and extended stays to deliver memorable experiences Team Leadership * Lead, supervise and mentor the Guest Experience team * Deliver regular training and service audits to maintain luxury service standards * Foster a positive and high-performing team culture * Manage team scheduling and performance * Act as Duty Manager when required, supporting smooth operations across the property Business Performance * Uphold company policies and operational standards to ensure consistent service delivery * Support front office operations through professional guest service and effective issue resolution * Identify opportunities for continuous improvement based on guest feedback * Build strong guest relationships to encourage loyalty and repeat business Person SpecificationEssential Skills & Qualifications * Proven experience managing customer service or guest experience teams * Excellent communication and interpersonal skills with strong guest engagement ability * Strong problem-solving and conflict-resolution skills * Experience handling VIP guests and leading service recovery * Highly organised with strong attention to detail * Passion for delivering personalised, luxury-level guest experiences Experience * Previous supervisory or management experience within Front Office or Guest Experience in a five-star or luxury hospitality environment * Experience in team training, development and performance management * Demonstrated success in improving guest satisfaction and the overall guest journey Behaviour * Leads by example and motivates teams to exceed expectations * Builds strong relationships across departments * Approachable, empathetic and highly visible in day-to-day operations Desirable * Experience using Opera PMS or similar front office systems * Strong understanding of hotel operational procedures About the Opportunity This role is based at a renowned luxury resort set within a large countryside estate, offering premium guest experiences including fine dining, leisure facilities and wellness services. Benefits * Access to on-site leisure facilities including spa, gym and golf * Complimentary meals during shifts * Staff transport options from the local town centre * Generous discounts on stays for employees and their friends and family If you are a hospitality professional passionate about creating exceptional guest experiences, Quest Employment would love to hear from you. JBRP1_UKTJ

Senior Quantity Surveyor Are you the right candidate for this opportunity Make sure to read the full description below. Salary: Competitive + Package + EMI Share Options Ready to Step Up Are you an experienced Quantity Surveyor with around 8 - 12 years in the industry, confident running your own projects and now looking for more influence, responsibility and progression Our client is a growing, medium-sized Principal Contractor delivering high-quality fit-out, refurbishment and construction projects across multiple sectors. With an expanding portfolio and a strong pipeline of work, they are looking for a commercially astute QS ready to step into a more senior role within their team. This is not just another QS position; this is an opportunity to help shape and grow a commercial function within a business that is actively expanding. About Our Client They deliver projects up to £4m across a wide range of sectors including: • Commercial refurbishments and fit outs, • Industrial, • Healthcare, • Education They operate with the agility of a close-knit contractor but with the professionalism and systems of a much larger business. The Role You will take a leading commercial role across projects from tender stage through to final account, combining both pre- and post-contract responsibilities. Your responsibilities will include: • Managing projects commercially from tender to final account., • Leading cost reporting, forecasting and cash flow management., • Preparing and analysing subcontract packages., • Undertaking site visits, identifying risks and value engineering opportunities., • Managing variations and contractual risk., • Supporting procurement strategy and supplier selection. This role offers a clear pathway into a Senior Commercial position as the company continues to grow. About You Our client is looking for someone who: • Has circa 10 years' experience as a Quantity Surveyor., • Has worked for a small to medium principal contractor and/or a large subcontractor., • Has delivered projects across multiple sectors (commercial refurb, fit out, industrial, healthcare, education, etc.)., • Is commercially confident and comfortable making decisions., • Wants more responsibility and long-term progression. What Our Client Offers: • Competitive salary, • Company vehicle, • Pension contributions, • Healthcare package, • Death in service insurance, • Bonus scheme (up to 10% of salary), • Funded further education and training, • EMI share options after one full financial year

A leading company in design and manufacturing seeks a part-time IT Support Specialist. The role involves providing first-line support for hardware and software issues across multiple locations. You will handle desktop support, software installations, and network administration, ensuring smooth opera

If you've got an operational logistics background, can be onsite near Heathrow 5 days per week and want to drive quality and operational excellence then please send a CV now. Building and managing operational forecasts, workforce planning, and shift optimisation to balance cost efficiency with opera