Operational risk manager jobs in TwickenhamCrear alertas

Care Manager / Clinical Care Manager / Registered Care Manager (Clinical or Nursing Background Desirable but not essential) £45,000–£50,000 per year + annual performance based bonus | Full-time | Permanent Location: Chiswick, London (W4) Start date: February 2026 (flexible for the right candidate) The Opportunity This is a senior Care Manager role with a strong clinical and quality focus. Home Instead Chiswick is proud to be CQC Outstanding-rated and recognised for delivering high-quality, relationship-led domiciliary care. Our leadership team already includes Registered Nurses, and we are now seeking a proven Care Manager to play a key role in leading care quality, compliance, and service delivery. If you are an experienced Care Manager, Registered Care Manager, or a clinically trained professional (such as a Registered Nurse) looking to move into a role with real autonomy and influence, this is a rare opportunity. Role Overview As Care Manager / Clinical Care Manager, you will provide operational and clinical oversight across the service, ensuring care is safe, person-centred, compliant, and consistently delivered to a high standard. You will work closely with senior leadership to: • Maintain Outstanding-level CQC standards, • Provide clinical guidance and leadership to Care Professionals, • Oversee care planning, risk assessments, and quality assurance Key Responsibilities • Lead the day-to-day delivery of a high-quality domiciliary care service, • Provide clinical and care leadership across the service, • Oversee and quality-assure care plans, risk assessments, and reviews, • Ensure compliance with CQC regulations, safeguarding, and clinical governance, • Conduct audits, assurance visits, and quality checks, • Act as escalation point for complex care, incidents, and complaints, • Liaise with external healthcare professionals (GPs, district nurses, therapists), • Support recruitment, supervision, and development of Care Professionals, • Contribute to CQC readiness and inspection processes Clinical & Registration Focus We are particularly interested in candidates who have one or more of the following: • A clinical background, such as Registered Nurse (NMC-registered), • Experience in clinical oversight, complex care, or quality assurance, • Proven experience as a Care Manager or Registered Care Manager What We’re Looking For • Proven experience in a Care Manager, Clinical Care Manager, or similar leadership role, • Strong knowledge of CQC standards, safeguarding, and regulatory compliance, • Confidence in care planning, audits, and quality monitoring, • Strong leadership, communication, and organisational skills, • Level 5 Diploma in Leadership for Health and Social Care (desirable or willingness to work towards), • Full UK driving licence and access to a vehicle What You’ll Get • £45,000–£50,000 salary, depending on experience, • A senior leadership role within a CQC Outstanding-rated service, • Opportunity to work alongside clinically qualified leaders, • Real autonomy and influence over care quality and service development, • A stable, well-supported service with a strong local reputation Apply Now If you are a Care Manager or clinically trained professional who wants to combine care leadership with clinical insight, we would love to hear from you. Apply today with your CV. Suitable candidates will be contacted promptly.

Who Are We Hansen Technologies is a leading global provider of software and services that enable organisations to transform customer experiences and streamline critical business processes. With a rich history of innovation and a footprint that spans over 80 countries, Hansen empowers utilities, energy, and communications companies to thrive in an ever-evolving digital landscape. Our commitment to excellence, customer focus, and collaborative culture makes Hansen a place where passionate professionals can make a meaningful impact, drive real change, and help shape the future of industries worldwide. We are proud to be an equal opportunities employer. Hansen prides itself on celebrating diversity and is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners, and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process, please let us know. Why This Role Matters Lead, Protect, Innovate, and Inspire. At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. As Senior Manager – Security, you’ll play a pivotal role in safeguarding Hansen’s global operations and driving security excellence across our organization. This is more than a security role—it’s a leadership position at the heart of Hansen’s global security strategy. You’ll manage a diverse team, lead incident response, and influence how we adopt cutting-edge technologies to protect critical infrastructure. Your work will directly shape how Hansen maintains security, compliance, and customer confidence worldwide. Notes: This is a 5-day onsite role based in our Hammersmith office. What You’ll Do • Drive Security Strategy: Translate the security roadmap into measurable operational initiatives and monitor progress., • Lead Global Teams: Mentor and manage a dispersed team, setting SMART goals and fostering high performance., • Manage Risk: Identify, evaluate, and mitigate business risks across the organization., • Respond to Incidents: Coordinate stakeholders during cyber incidents or crises, ensuring timely resolution within SLAs., • Engage Customers: Represent Hansen’s security capability to clients and respond to security-related inquiries., • Ensure Compliance: Monitor adherence to regulatory requirements (GDPR, NIS2) and interface with auditors., • Innovate: Lead evaluations of security tools and adopt Hansen’s AI-first approach to enhance processes., • Governance Leadership: Chair IT & Security governance forums and maintain robust reporting mechanisms. What You Bring • Proven experience in security operations, engineering, architecture, and GRC., • Strong knowledge of UK/EU regulatory frameworks and security controls in IT systems., • Experience managing global teams and leading security initiatives., • Ability to influence stakeholders and communicate complex security concepts clearly., • University degree in relevant fields; security certifications (GIAC, AWS, Azure, CEH, OSCP) are a plus. Benefits and Perks Join us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

Seeking an Electrical Maintenance Supervisor to be based on a client site in Sunbury.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The Supervisor forms part of the technical team service provided under the contract.This Role falls part of the Operations based at Sunbury as a static based role.The core hours are Monday to Friday 0800 till 1700 40 hours per week.However the candidate will need to be flexible in their start times to ensure that they are able to support the clients needs.Any additional hours worked outside the core hours will be paid at a standard call out rate.They may at time be asked to undertake call out to support the site.Purpose of Role The role will provide support in the coordination, planning and monitoring of the engineers , auditing, and enforcement of the Control of Work requirements.The role is responsible for the safe execution, agreed quality and timely completion of PPMs and Work orders work and to ensure that the Client & JLL requirements are adhered to at all times.Help planning with the contract support the onsite team work load, while also required to act as an interim manager covering absences and leave on site and planning the work load.Accountable to the Technical Management.Will also work alongside the planning and scheduling team and engineering delivery.Provide first point of contact for the engineering team.The role will be a working role in the field with a 10% proportion set to tasks with eLearning and assignment of work load.Key objectives of the role Host, oversee and work with visiting contractors, both project-related and in support of the operational team activities, as directed by the TSM Manage work delivery at client premises, ensuring agreed quality objectives and timely project completion Manage safe execution of work to ensure adherence to the safe systems of work.Carry out tasks and work orders to meet SLAs and PPMs set by the contract.Look to innovate and improve on best practices and support JLL growth by developing skill sets and learning new processes.Ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLAs Support the Client Projects / JLL Projects and Operational teams by coordinating activity and advising limitations, from both a COW process.Develop and maintain consistent, professional and effective communication with project managers, contractors, consultants, customers and client representatives.Provide suitable Health & Safety information to the site management team including client protocols & JLL requirements, local procedures, welfare facilities.Issue and clearance of Permits to Work as required within there discipline.Issue of isolation Certificates to all Mechanical required works Carry out SOCs and point of work risk assesssmnts Take appropriate action where sub-standard performance has been identified.Ensure this is escalated.Ensure that refresher training is undertaken for safety critical job specific requirements at regular intervals.Proactively seek innovation in all areas of service provision, in pursuit of continuous improvement Other duties as assigned by the Technical Manager Liaise with the account Compliance Lead to ensure audit compliance at all times Ensure maintenance is carried out in line with JLL procedures, safe systems of work where applicable and action improvements identified during the building and workplace inspections and reviews, support and taking guidance from the Control of Works Lead.Escalate urgent issues identified through to the Technical Management team.Able to apply a risk focused maintenance approach and operations of plant and systems.Able to obtain and support with cost related to delivery of maintenance activities (specialist and self-perform).Provide supervision and leadership of a Technical Team that ensures the efficient and safe operation of client location(s).Lead and develop a ONE TEAM approach with all Integral/ JLL staff and supply partners as part of Third Party Contractor Management Provide emergency response standby, call out.Escalate urgent issues identified through to the Technical Services M Account Manager in response when required to support with esculations .Respond to work interruptions, outages or emergencies consistent with the SLA.Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner. xjlbheb Operate to forward maintenance plan that track asset condition provide real time data via correigo to the TSM.Responsibility for ensuring all related engineering maintenance documentation/records are kept in clearly identified and retrievable systems.Control and supervise Engineers

Seeking an Electrical Maintenance Supervisor to be based on a client site in Sunbury.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.The Supervisor forms part of the technical team service provided under the contract.This Role falls part of the Operations based at Sunbury as a static based role.The core hours are Monday to Friday 0800 till 1700 40 hours per week.However the candidate will need to be flexible in their start times to ensure that they are able to support the clients needs.Any additional hours worked outside the core hours will be paid at a standard call out rate.They may at time be asked to undertake call out to support the site.Purpose of Role The role will provide support in the coordination, planning and monitoring of the engineers , auditing, and enforcement of the Control of Work requirements.The role is responsible for the safe execution, agreed quality and timely completion of PPMs and Work orders work and to ensure that the Client & JLL requirements are adhered to at all times.Help planning with the contract support the onsite team work load, while also required to act as an interim manager covering absences and leave on site and planning the work load.Accountable to the Technical Management.Will also work alongside the planning and scheduling team and engineering delivery.Provide first point of contact for the engineering team.The role will be a working role in the field with a 10% proportion set to tasks with eLearning and assignment of work load.Key objectives of the role Host, oversee and work with visiting contractors, both project-related and in support of the operational team activities, as directed by the TSM Manage work delivery at client premises, ensuring agreed quality objectives and timely project completion Manage safe execution of work to ensure adherence to the safe systems of work.Carry out tasks and work orders to meet SLAs and PPMs set by the contract.Look to innovate and improve on best practices and support JLL growth by developing skill sets and learning new processes.Ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLAs Support the Client Projects / JLL Projects and Operational teams by coordinating activity and advising limitations, from both a COW process.Develop and maintain consistent, professional and effective communication with project managers, contractors, consultants, customers and client representatives.Provide suitable Health & Safety information to the site management team including client protocols & JLL requirements, local procedures, welfare facilities.Issue and clearance of Permits to Work as required within there discipline.Issue of isolation Certificates to all Mechanical required works Carry out SOCs and point of work risk assesssmnts Take appropriate action where sub-standard performance has been identified.Ensure this is escalated.Ensure that refresher training is undertaken for safety critical job specific requirements at regular intervals.Proactively seek innovation in all areas of service provision, in pursuit of continuous improvement Other duties as assigned by the Technical Manager Liaise with the account Compliance Lead to ensure audit compliance at all times Ensure maintenance is carried out in line with JLL procedures, safe systems of work where applicable and action improvements identified during the building and workplace inspections and reviews, support and taking guidance from the Control of Works Lead.Escalate urgent issues identified through to the Technical Management team.Able to apply a risk focused maintenance approach and operations of plant and systems.Able to obtain and support with cost related to delivery of maintenance activities (specialist and self-perform).Provide supervision and leadership of a Technical Team that ensures the efficient and safe operation of client location(s).Lead and develop a ONE TEAM approach with all Integral/ JLL staff and supply partners as part of Third Party Contractor Management Provide emergency response standby, call out.Escalate urgent issues identified through to the Technical Services M Account Manager in response when required to support with esculations .Respond to work interruptions, outages or emergencies consistent with the SLA.Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner. xjlbheb Operate to forward maintenance plan that track asset condition provide real time data via correigo to the TSM.Responsibility for ensuring all related engineering maintenance documentation/records are kept in clearly identified and retrievable systems.Control and supervise Engineers

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry As a Manager in our regional Financial Services Advisory team, you will have the opportunity to work on a variety of advisory and independent assurance projects for financial services firms across all FS sectors. You will play an important role in developing and maintaining deep client relationships as well as continuing to develop your commercial management and business development skills. You will have the opportunity to further develop specialist technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team. You’ll be someone with A recognised accountancy or internal audit professional qualifications and/or memberships (i.e. ICAEW, CIMA, CIIA, ACCA etc.) is preferred but not essential. Significant experience of regulatory assurance or internal audit experience working within a professional services or financial services firm(s) A robust understanding of the regulatory environment and good practice in financial services including knowledge and experience of at least three of the following: FCA conduct rules and regulations, enterprise risk management frameworks and operating models, corporate governance / board effectiveness, credit risk, SMCR, operational resilience, consumer duty requirements, culture. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders Experience in leading others/team You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better

Are you a hands-on Health & Safety professional who thrives in fast-paced operational environments? This is an exciting opportunity to join a growing Social Housing organisation as a Health & Safety Manager within their newly established in-house Repairs and Maintenance team. With a Direct Labour Organisation (DLO) recently brought in-house, you’ll play a key role in shaping safety culture on the ground - working directly with operatives, supervisors and contract managers to drive positive behaviours and minimise risk across live residential environments. The role is based in Kingston upon Thames, with the majority of sites located within a 30-minute radius across South West London. About the Role * Carry out site inspections and audits across in-house and subcontractor repairs works, including void properties and occupied homes. * Support and coach supervisors to take ownership of health and safety on the ground, embedding best practice into day-to-day operations. * Audit Construction Phase Plans and compliance across repairs, maintenance and refurbishment activities. * Investigate accidents and incidents, identify trends, and implement practical improvement actions. * Produce clear, concise reports for senior operational stakeholders, translating data into meaningful insights. * Work closely with contract managers on contractor assurance and health & safety performance. * Deliver toolbox talks, safety briefings and hands-on coaching to operational teams. What We’re Looking For * Health and Safety experience within Repairs, Maintenance, Facilities, Construction or Social Housing environments. * Strong understanding of CDM regulations and Construction Phase Plans in practice. * Experience engaging directly with operatives and supervisors in fast-paced environments. * Confident communicator, able to challenge unsafe behaviours positively and constructively. * Proactive and practical approach - someone who enjoys being visible and hands-on. * NEBOSH Diploma / Level 6 preferred, or NEBOSH Certificate with strong relevant experience. What’s on Offer * Salary: £50,000 - £60,000 (depending on experience). * 29 days annual leave plus bank holidays, with the option to buy and sell leave. * Additional paid leave for key life events (moving home, getting married, becoming a grandparent, carers leave etc). * Wellbeing allowance of £360 per year to spend on exercise, nutrition, lifestyle or wellbeing. * Outstanding pension scheme - 11% employer pension contribution. * Healthcare cash plan covering dental, optical and healthcare costs * Annual professional membership subscription paid. * Learning & development programmes and funded CPD. * Mental health support including trained Mental Health First Aiders. * Interest-free loans for travel, tenancy deposits, digital devices and fertility treatment. * Volunteering programme and charity initiatives. * Pool vehicles available for site visits (no need to use your own car). Why Join? * Newly formed in-house DLO – chance to shape systems and culture from the ground up. * High visibility role with direct access to senior leadership. * Real autonomy – trusted to run your area and drive change. * Hands-on, operational focus – see the impact of your work immediately. * Strong values-led organisation with a genuinely supportive and friendly culture and Rare opportunity to influence how safety is delivered across a live housing portfolio. If you’re ready to step into a role where you can genuinely shape safety on the ground and not just maintain the status quo, we’d love to hear from you. Interviews – W/C 9th February 2026 Apply now through Sustainable Futures Group (SFG) – Global Recruitment Experts in Health, Safety and Sustainability

Our client based in Hampshire is looking for a Customer Solutions Manager. Please note you might be required to travel to the clients Raleigh office (USA) initially until some engineers are recruited locally (no more than one week a month as a guide) then travel will ease considerably and this person will be onboarding our UK and Europe customers. Key Job Purpose The Customer Solutions Manager is a senior, customer-facing technical leader responsible for overseeing the successful deployment, enablement, and operational support of the clients smart metering platforms, including the Storm cloud-based Head End System (HES), NEOS solutions, associated connectivity, and smart meters. This role partners closely with strategic customers to ensure solutions meet business objectives, drive operational efficiency, and scale reliably. The Customer Solutions Manager serves as a trusted advisor, providing strategic guidance on technical architecture, deployment strategy, and platform adoption, while representing customer needs internally to influence product roadmap, service improvement, and global delivery capability. This position is designed for high-calibre individuals seeking progression into Product Management, Customer Experience leadership, or broader business leadership roles, through exposure to global operations, cross-functional collaboration, and strategic decision-making. Key Responsibilities - Customer Solutions Manager Strategic Customer Deployment & Ownership - Lead and own the end-to-end deployment and operational success of Storm and NEOS solutions for strategic customers, including requirement analysis, pilot planning, configuration, deployment, and transition to production. - Define and drive deployment strategy across multiple customer sites, balancing scalability, operational efficiency, and regulatory compliance. - Lead resolution of complex technical issues, acting as the escalation point for technical and operational challenges across the deployment lifecycle. - Oversee the performance, reliability, and adoption of deployed platforms, ensuring measurable business outcomes for customers. Customer Partnership & Strategic Advisory - Build and maintain trusted relationships with senior technical, operational, and executive stakeholders at customer organisations. - Serve as a strategic advisor, guiding customers on best practices, system optimisation, and long-term platform adoption. - Facilitate workshops, training sessions, and knowledge transfer programs to ensure effective use and adoption of Storm and NEOS platforms. - Partner with sales and account teams to support strategic engagements, solution proposals, and commercial planning Product Leadership & Portfolio Influence - Capture and prioritise customer requirements, insights, and operational learnings from deployments to influence global product roadmap decisions. - Collaborate with Product Management, R&D, and global engineering teams to define enhancements, new features, and solution improvements. - Identify trends, recurring challenges, and opportunities from deployments to drive continuous improvement initiatives solutions. - Actively contribute to reference deployments, case studies, and industry thought leadership, enhancing the clients market positioning. Global Enablement & Operational Excellence - Lead coordination with the clients global teams (product, engineering, support, and operations) to ensure consistent deployment, support, and enablement of Storm and NEOS solutions across regions. - Promote knowledge sharing, best practices, and lessons learned across teams to enhance global delivery capability and solution quality. - Ensure accurate documentation, deployment artefacts, and knowledge bases are maintained to support global operations and scalability. - Champion operational excellence, proactive risk management, and adherence to compliance and security standards across all deployments

Head of Interim Facilities – Civic Campus (Hard FM Lead) Location: Hammersmith (brand new Civic Campus) Rate: £500 per day (Umbrella) Duration: 6 months Pattern: Full time, 4 days on-site / 1 day remote, c.100 staff, 3 direct reports Take technical ownership of a brand new, high-spec Civic Campus, acting as the senior Hard FM lead across building services, critical plant, and complex multi-use spaces. This role targets a seasoned technical Facilities Manager who can combine deep engineering competence with operational leadership and stakeholder management Core technical remit Lead the safe, compliant and efficient operation of all Hard FM services, including mechanical, electrical, HVAC, BMS and associated plant and infrastructure. Own PPM and reactive maintenance regimes, ensuring statutory compliance, optimised asset performance and data-driven decision making across the estate. Oversee technical interfaces for events and tenant operations, ensuring building systems, capacities and risk controls are aligned with occupancy and usage profiles. Challenge and manage supply chain performance (FM provider(s), specialist contractors), driving SLA/KPI delivery, root-cause analysis and continuous improvement. Input into life cycle planning, asset registers and technical risk assessments, supporting long-term resilience and value for moneyLeadership and stakeholder scope Provide day-to-day leadership to a team of approximately 100 staff on site, including direct line management of 3 reports (supervisors/managers), setting clear technical and behavioural standards. Act as the primary technical point of contact for senior stakeholders, tenants and event organisers, translating engineering risk and constraints into clear, actionable options. Drive a culture of safety, compliance and continuous improvement, embedding robust permits-to-work, RAMS, and change control processes. Support the ongoing mobilisation and optimisation of the new Civic Campus, refining procedures, playbooks and reporting as the building moves into steady-state operation.Ideal profile Strong technical background (e.g. time-served engineer or building services/MEP bias) with significant Hard FM leadership experience in complex, multi-tenant or campus environments. Demonstrable track record of managing large teams, driving contractor performance and owning KPIs across compliance, uptime, energy and customer experience. Comfortable operating as the senior technical authority on site, making informed decisions at pace and communicating clearly with both engineers and senior non-technical stakeholders. Highly organised, data-literate and commercially aware, with the ability to balance operational risk, user experience and budgetary constraints

82053- ✈️ Project Manager - Aviation (Heathrow) Heathrow | Permanent | £80,574 + car + 3% bonus Closing date: 12 Feb 2026 Join UK Power Networks Services - Aviation and take the lead on high‑value electrical infrastructure projects at one of the UK's most complex operational environments. As Project Manager, you'll own the full project lifecycle (Gate A-D), delivering Capital and Recharge (NAMP) projects safely, on time and to budget. What you'll do: * Lead end‑to‑end delivery of projects up to £10m * Plan and manage programmes using Primavera P6 * Oversee cost, risk (RAID), change and quality management * Manage contracts using the NEC suite * Engage closely with clients and stakeholders in a live aviation environment * Champion HSE, CDM standards and the Stay Safe programme What you'll bring: * Strong experience in 33kV / 11kV distribution networks (HV/LV) * Proven project delivery background in complex environments * Primavera planning experience (essential) * Knowledge of NRSWA / Street Works * Electrical Engineering qualification (HNC preferred) or equivalent experience * SMSTS, NEC4, IOSH (or willingness to achieve) * Full UK driving licence & ability to obtain security clearance Why join us? ✔ 25 days holiday + bank holidays ✔ Excellent pension (up to 10% employer contribution) ✔ Car, bonus & flexible benefits (cycle to work, green car leasing, tech schemes) ✔ Gym discounts, EAP & wellbeing support ✔ Work on critical infrastructure at Heathrow Airport Security clearance required (UK residency of 5+ years). Apply and join our amazing family

This role builds and sustains high-impact relationships with senior cross-functional stakeholders and licensee counterparts, ensuring alignment and collaboration across diverse business environments. Client Details Very well recognised Global QSR business Description Provide strategic leadership for Health & Safety across EMEA supporting both company operated and Licensed markets through proactive risk management and compliance initiatives. Partners with Licensee business leaders to ensure alignment with H&S standards and local regulatory requirements, driving continuous improvement and operational excellence Lead and oversee complex projects relevant to H&S and risk, ensuring timely delivery, measurable impact and cross functional alignment Own the annual insurance renewal and submission process, collaborating with global and regional stakeholders to ensure accuracy, coverage adequacy and risk transparency Ensure all H&S and risk related policies, procedures and standards are current, relevant and effectively communicated across the region Represents GS&R in regional forums, regulatory engagement and industry networks to advocate for best practice ad influence external standards Profile Holding advanced Health & Safety qualifications such as NEBOSH General Certificate, National Diploma, General Certificate, NVQ Level 3 and/or IOSH Managing Safety with a commitment to continuous professional development Applying strong commercial acumen to connect safety and risk strategies with business outcomes. Demonstrating a growth mindset, embracing challenges as opportunities to innovate and improve. Operating with autonomy and accountability, consistently delivering solutions that a practical, scalable and customer/partner focused. Gaining alignment and buy-in from your line manager and strategic partners before initiating changes to key programs - ensuring clarity, shred ownership and sustained impact.Job Offer Competitive salary Attractive benefits package including bonus and shares. Opportunities for professional growth in the leisure, travel & tourism industry. Supportive workplace culture with a focus on employee well-being.If you are an experienced Senior Manager, H&S and Risk based in London, we encourage you to apply for this exciting opportunity today

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! TPBN1_UKTJ

The Shift Engineer forms part of the Technical team service provided under the contract. This Role falls part of the FM Operations based in BP Sunbury static based. Operating Hours will be a shift 0800 till 1830 spread over a shift pattern 4 days on 4 days off ,This will include call out. This role offers the opportunity to provide efficient and effective control of work services, supporting projects, operational activities, and small works across the BP portfolio. Primarily site-based, the position also includes the potential to provide local support to other BP site, central London location, based on skill set and operational requirements. Training and professional development will be a key part of the role and overall package, with a focus on further upskilling in areas such as Authorised Person (AP) responsibilities, isolations, and other key disciplines. Key objectives of the role: -The role will provide support in the coordination, planning and monitoring of sub-contract works including monitoring, auditing, and enforcement of the Control of Work requirements. -The role is responsible for the safe execution, agreed quality and timely completion of sub-contract work and to ensure that the Client & JLL requirements are adhered to at all times. -Support with out of contracted hours works and manage contractors and own work load -Accordingly in accordance and support from the Engineering Management Team. Ability to fault find LV / ELV control systems including monitoring and fault diagnostics on power quality. -Isolation of Plant and management of System including Controls and pump sets. -Will need to be IT literature as they will be required to work in real time on a tablet. -Manage data collection and systems to pull information and make changes. -To be able to install and maintain new plant and equipment when required, ensure that plant faults and defects are swiftly rectified. -Ensure that suitable spares are available to carry out both maintenance and reactive works and to establish estimated timescales to carry out remedial works -Will be expected to have acquired elements of other skills which enable them to work flexibly across trades -React to breakdown maintenance requests within the required SLA’s. -Ability to self-perform maintenance tasks. -Good understanding of an IT environment and Data systems -Previous Thermographic understanding preferred but not essential -Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc. -Understanding of modular UPS systems including full understanding and experience of functional switching and scheduled switching. Capability of producing switching programmes. -Ability to maintain Dali lighting systems, including re-addressing and software changes (Software training to be provided) -Experience working with building management systems including fault finding and operator use. Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams. -Understanding of power generation, G59, auto changer systems. Or equivalent -Experience and understanding of HVAC systems. -Ability to test and diagnose power quality issues including harmonic distortion using onsite power analysers -Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments -Provide emergency response OOH on site to manage the site BCP, Escalate urgent issues identified through to the Technical Services Manager. Respond to work interruptions, outages or emergencies consistent with the SLA. -Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated and conform Industry Standards -Ensure maintenance tasks are completed within agreed timescales. -Liaise with Clients representatives with respect to maintenance & repair tasks. -Advise the Facilities Management Team of changes in critical environment requirements -Must be willing to work over & above contractual hours. -Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works. -Undertake Upgrade & Install small works. Control and supervise contractors when required. -To ensure all PPM’s and Critical Facility PPM’s are carried out to schedule and also ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLA’s -Ensure maintenance is carried out in line with JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews -Monitor and analyse environmental conditions, review the loading and working conditions of critical equipment regularly -Fully understand the operational protocols associated with alarm conditions and auxiliary back-up system capabilities -Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident). Determine the root cause and action items required to restore availability and prevent a recurrence. -Entering relevant quotes and remedial works onto the in-house team to be managed correctly -Maintain L8 compliance and onsite water treatment systems -Continually communicate building issues to end users. -Carryout fault finding on start-delta motors including VFD’s and Soft Start controls / contactors -Assist and enhance service delivery through best practice and the effective use of site systems and equipment. -Understanding of a CDM/ Permit to work process with experience of working on previous electrical install projects. Working alongside the EMEA Control of Works and SAP -Knowledge of domestic and commercial LTHW systems, pressure vessels buffer vessels and valve operation. -Maintain pumps sumps and tanks including float values sensors KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED -Building Services Knowledge -Minimum of 5 yrs experience with a Recognised Apprenticeship and Qualifications to undertake the role in higher Education L2 Minimum -Mechanical/ Electrical / HVAC Knowledge -Commercial or LV switching Knowledge -Facility knowledge understand Hvac and systems. -HSE Knowledge -City & Guilds or equivalent in an Engineering, Electrician qualifications -SMSTMS / IOSH / NEBOSH certification desirable -Manager or supervisory experience of contractors for both remedial service and maintenance, -Competent operator of Permit to Work systems -Computer literate, familiar with MS Office Applications, including Microsoft Project and capable of becoming competent user of bespoke databases -Experience of having worked in a similar role within a large diverse organisation and have a proven track record of success in delivering and monitoring EHS activities -Ideally, experience of working in a continuous improvement culture. -BMS Controls Experience / HVAC Experience -Understanding not limited to PRVs , Pumps, -Critical Environment Cooling -Knowledge of emergency response/standby/call out activities and protocols -Understand the monitoring of utilities and environmental programmes

Key Role Responsibilities Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly Maintain a focus on delivering services within agreed budgetary & resource parameters Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required. Administer all property maintenance & records in accordance with Greystar policies & procedures Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing Understand and respond to health and safety matters in an appropriate & timely manner Moving furniture and heavy items from location to location on site as required Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness. Co-ordinate Contractors/Suppliers executing minor works contract on site Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work. Highlight and assist with the management of any community works. Assist the Community Manager in key management ensuring high levels of security at all times. Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice. Ensure annual checks are carried out for their statutory insurance and qualifications. Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required Manage & maintain all statutory testing records, utilising other team members where appropriate Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations Practices proper safety techniques in accordance with Company and safe systems of work guidelines Report any incidents or accidents to the Community Manager using the correct system and documentation Review site risk assessments as required with Community Manager. Look to maximise efficiency of utilities About You A reasonable level of general education educated to OLevel / GCSE level or equivalent with demonstrable written and numerical skills. Awareness of H&S requirements onsite Continually strives to improve knowledge, skills and abilities to produce the best results A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good Experience & Skills Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter Fluent English verbal and written communication skills Helpful, friendly personality with effective communication skills behaving in a professional , courteous and helpful manner towards colleagues and residents at all times Good team player with strong relationship building and influencing skills Positive approach and ability to work with little supervision Ability to determine cost effective solutions to repairs Contractor& Supplier Supervision skills are desirable Excellent organisation skills with the ability to multitask and prioritise Numerical skills necessary to complete the above activities Flexible approach to work and adaptable to thrive in a changing environment. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

NPS East Hill Probation Role: Receptionist / Administrator Contract Duration: Until April 2026 Pay Rate: £12.86 per hour - £14.41 per hour Location: Wandsworth, London Overview of the Role This is an administrative role based within the Probation Service (PS) Directorate of HMPPS. The post holder will report to a designated Line Manager and support the delivery of business-specific and transactional office-based activities. The role involves working collaboratively with team members to provide reception duties alongside a broad range of administrative support services. The post holder may be required to support multiple teams or functions within the operational area and provide cover during periods of absence; appropriate training will be provided. The post holder must promote equality, diversity, and anti-discriminatory practice and adhere to all policies regarding the sensitive and confidential nature of the information handled. Summary of the Role To provide an effective and efficient first point of contact for all visitors and telephone callers, while undertaking administrative duties in line with service policies and procedures. Responsibilities and Duties The post holder will be required to undertake the following: Act as the first point of contact for the Probation Service, welcoming people on probation and visitors professionally, both face-to-face and via telephone and email. Log arrivals and departures, notify appropriate staff members, and issue visitor passes and security fobs as required. Use tact, diplomacy, and situational awareness to help diffuse potentially challenging situations, recognising when additional internal or external support (e.g. security or police) may be required. Remain alert to conversations that may indicate safeguarding or risk concerns and take appropriate action, including notifying the Probation Practitioner and updating relevant systems (e.g. Delius). Respond to general enquiries regarding the Probation Service and local support services (e.g. food banks), referring more complex queries to appropriate managers. Manage building logistics, including mail handling, ordering PPE and stationery, managing deliveries, and overseeing meeting room, hot desk, and car parking bookings. Support meetings and events, including room setup and registration where required. Process bus fares and travel warrant for people on probation and manage petty cash, including collection and transportation between Probation properties.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group

Rail Asset Protection Manager - Major Infrastructure Project (London) About the Role A leading infrastructure delivery organisation is seeking an experienced Rail Asset Protection Manager to join its major projects division, supporting one of the UK's most significant transport developments at Old Oak Common. This multi‑billion‑pound scheme will become one of the country's most strategically connected rail hubs, integrating high‑speed services, national rail links, and extensive passenger facilities. The project includes the construction of multiple underground and overground platforms, creating a key interchange for routes across London, the Midlands, Scotland, the North, and major UK airports. This is a rare opportunity to contribute to a landmark station build that will transform national rail connectivity. Key Responsibilities Support the coordination and management of the document review process, working closely with NR/ASPRO, LU, and internal project teams. Engage with multidisciplinary functions, contributing to inter‑disciplinary checks (IDCs) and design reviews (IDRs). Assist the Lead Interface Manager and Track & Civils CRE with reviewing WPPs, technical documentation, and compliance requirements. Provide guidance to project teams on the preparation of WPPs, task briefs, and risk assessments. Maintain and update the document deliverables tracker, producing weekly submission summaries in collaboration with document control. Work with the DWWP Manager to support readiness reviews for possessions and ensure alignment with T‑Minus procedures. Develop a forward‑looking communication plan with document control to ensure timely document submissions. Offer on‑site support to construction managers, supervisors, and subcontractors to ensure compliance with NR and LU standards and to resolve engineering issues efficiently. Encourage collaborative decision‑making across integrated project teams. Conduct regular audits and checks on existing documentation. Attend site as required, including occasional night or weekend shifts, to support delivery activities. Candidate Profile Strong working knowledge of Network Rail standards and an understanding of London Underground requirements. Familiarity with AC and DC railway electrical systems. Valid PTS, medical, and CSCS certification. Understanding of NR possession planning roles and responsibilities. SMSTS or SSSTS qualification. Knowledge of AMP processes. Experience in railway construction planning. Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Project. Understanding of railway planning systems and operational environments. Why This Opportunity Stands Out You'll be joining a team delivering one of the UK's most ambitious infrastructure programmes-work that will have a lasting impact on national transport and local communities. Alongside the scale and significance of the project, the employer offers a comprehensive benefits package, including: Flexible working arrangements (where appropriate), including staggered hours and partial remote working. 25 days annual leave (pro rata). Enhanced family‑friendly policies, including generous maternity, adoption, and paternity/partner leave. Pension scheme, share incentive options, volunteering leave, and employee recognition programmes

Family Engagement Manager (Scale 3) Location : HMP Wandsworth Contract Type: Permanent Job Type: Part time, 33.75 hours Per Week Monday-Friday Salary: £32,130 per annum FTE, plus £3,000 Market Supplement (£28,917 plus £2,700 MS actual earnings) Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme Have you got what it takes to support the prisoners, their families and significant others? Pact is a highly respected independent charity that works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners children and families and prisoners About the Role: Purpose: To lead the delivery of Pacts family engagement services at HMP Wandsworth - in line with contractual requirements, the prisons operational and security arrangements, and in accordance with Pacts own practice standards and its operating policies, processes and procedures. To deliver family-focused casework services including assessments, advocacy, structured interventions, case reviews and facilitating visits (both in person and online). To manage the Visits Centre and its staff to ensure visitors have a positive visitor experience. Aims: To promote the health and well-being of prisoners, family members and significant others during an individuals stay in custody and through the gate, by: Delivering and managing effective and responsive family support services so that positive family relationships are maintained, strengthened and fully integrated within prisoners care and rehabilitation plans Ensuring that children, families and prisoners are treated with dignity and respect, their voices are heard, they are involved in the development and delivery of our services, and their health and well-being are promoted Continuously working to improve continuity of care and support for family members and carers and, by extension, people in custody About You: To be successful in this role you will have demonstrable capacity to coordinate a broad service, as well as experience and understanding of working with prisoners and their families in a challenging multi-agency environment both in custody and Pact visitor centres. You will have excellent customer service and IT skills. You will also have excellent organisational skills and the ability to manage a demanding workload. You will have the ability to contribute to planning and development of Pacts work and have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button. *We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over). About us Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families. Pacts vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care. Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery. You may also have experience in the following: Case Management, Rehabilitation, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not for Profit, Social Work, Advocacy, Mentor, Mentoring, etc. REF-226 083 TPBN1_UKTJ

Relationship Manager - Commercial & SME Banking Location: South London (Fully Office-Based) Salary: £45,000-£50,000 per annum About the Role We are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes. This is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards. Key Responsibilities Customer & Portfolio Management Manage and grow a portfolio of Commercial/SME clients. Conduct regular customer meetings, networking, and business development activities. Ensure all customer interactions follow TCF (Treating Customers Fairly) guidelines. Handle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate. Commercial Growth Achieve asset and deposit growth targets for the branch. Prepare and negotiate customer credit proposals. Submit credit papers and account-opening documents to internal approval teams. Support the disbursement of lending in line with business objectives. Control & Compliance Manage credit renewals in accordance with policy and deadlines. Monitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed. Track excesses and Key Risk Indicators across all key accounts. Ensure branch SLAs are achieved for account opening and ongoing servicing. Team & Branch Support Coach and support junior RMs/RSOs to achieve KPI expectations. Assist in preparing MI, meeting materials, presentations, and business development reporting. Contribute to branch-related projects, planning, data analysis, and championing operational initiatives. Provide support to interns and new joiners where required. Regulatory Conduct Adhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes. Maintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks. Experience & Requirements Minimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred). Strong understanding of credit processes, risk management, and commercial banking products. Evidence of ongoing CPD and professional qualifications (or commitment to obtaining them). Demonstrated competence in: Relationship management & customer service Financial analysis & credit understanding Regulatory knowledge Staff development & coaching Excellent presentation, communication, and negotiation skills. Confident, proactive, and capable of managing a busy diary and diverse workload. What We Offer Competitive salary of £45,000-£50,000 Professional development and ongoing certification support A collaborative, office-based working environment in South London The opportunity to influence branch commercial performance and build strong corporate relationships If you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we'd love to hear from you. Apply today

Senior Mechanical Project Manager £100,000 per annum Surbiton, Surrey Fixed term contract Reports to: Pre-Construction & Technical Director Qualifications & Experience HNC/HND or Degree in Mechanical Engineering or related discipline. Proven experience delivering large-scale mechanical or building services projects within Central London. Strong capability in project, contract, and cost management Excellent understanding of mechanical design, construction methodologies, and commissioning. Advanced proficiency in Microsoft Office, project planning, and cost management tools. Relevant Health & Safety qualifications (e.g. SMSTS, IOSH, NEBOSH). Prior experience working with commercial and/or infrastructure clients desirable. Have direct experience of being responsible to deliver a £2m+ mechanical package About the Role My client are seeking an experienced Senior Project Manager to lead the delivery of a large- scale mechanical pipework installation project for a new hospital wing near Surbiton, Surrey. The successful candidate will be responsible to deliver the project-from design review and procurement to installation and commissioning-ensuring all works are delivered safely on time, and within budget. This role requires a dynamic leader with deep technical knowledge of mechanical systems, strong commercial and contractual awareness, and the ability to manage multiple complex projects simultaneously. Key Responsibilities: Health, Safety & Compliance Lead by example in creating a safe, compliant working environment across all projects. Ensure comprehensive Risk Assessments and Method Statements are prepared, reviewed, and implemented by the site management team. Promote a proactive safety culture, encouraging open reporting of incidents and continuous improvement. Ensure the site management team conduct record site inductions, toolbox talks, and audits in accordance with company policy. Ensure the site management team monitor and enforce compliance with all health, safety, and environmental legislation. Project & Operational Management Manage the full lifecycle of the mechanical project, ensuring programme, quality, and budget objectives are achieved. Be responsible to oversee daily project operations, resolving issues swiftly to maintain progress and client satisfaction. Coordinate with design, procurement, and construction teams to ensure efficient project execution. Produce accurate financial and operational performance reports for senior management. Design & Technical Leadership Review and approve mechanical design documentation for constructability, performance, and compliance. Manage design coordination and change control Conduct technical and constructability reviews to optimise delivery and minimise rework. Act as the technical authority for the mechanical installation discipline, disseminating best practice and lessons learned. Commercial & Contract Management Lead contract administration, negotiation, and performance management. Prepare, assess, and defend claims for delay, disruption, and variation, including forensic delay analysis and quantum evaluations. Ensure all contractual obligations are fulfilled, and risks are managed effectively. Independently prepare cost plans and detailed cost estimates for projects of varying scale. Oversee cost forecasting, budget monitoring, and final account settlement in collaboration with the commercial team. Financial & Profit Management Maintain strict control over budgets, cost plans, and project margins. Ensure transparent and auditable cost reporting, including cash flow and profitability analysis. Implement strong procurement and cost control measures across labour, plant, and materials. Identify opportunities to improve efficiency and profitability across the project portfolio. Site & Construction Management Oversee mechanical installation works within the live construction sites with support from the site management team. Coordinate site activities, ensuring adherence to design, programme, and safety standards. Ensure projects are completed to a high standard of quality and workmanship. Leadership & People Management Lead, mentor, and motivate project delivery teams, fostering a collaborative and accountable culture. Maintain adequate staffing levels and oversee performance management for direct reports. Resolve personnel and subcontractor issues efficiently while maintaining positive relationships. Uphold company values, ensuring compliance with all HR, safety, and operational policies. This is a fantastic opportunity to work for a successful and growing Mechanical Contractor who have been around for over 35 years and have a superb industry reputation for high quality workmanship and project delivery. Please contact Russel Cleverley at Penguin Recruitment in CONFIDENCE

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second stage Provide support to Heads of Service, Service Directors and managers at the review stage of the process, including drafting complex response letters Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2 Assist in the production of regular Complaint Reporting for stage 2 and ombudsman cases, providing information for the service and to the business, ensuring information captured is relevant, accurate and timely and can be used to drive change and transformation in the organisation Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business Be the subject matter expert for best practice and due diligence and to ensure effective management of escalated complaints and compliance with the Housing Ombudsman Complaint Handling Code Ensure that you follow and keep up to date with all relevant statutory policies and related procedures including health and safety and financial regulations. This is a hybrid role, 2 days in the office, Wednesday and Thursday is mandatory and three days at home. PAYE £27.48 & Umbrella £36.34 Essential requirements Extensive experience in handling complex complaints and leading on resolution of high profile and business significant escalated complaints Great attention to detail and a result driven approach Strong analytical skills to identify trends, assisting with the production of root cause analysis around escalated complaints Exceptional communication and interpersonal skills to build rapport with customers, regulators and internal stakeholders Proven ability to collaborate effectively and be influential with cross-functional teams to ensure the very best outcomes for our customers Familiarity with relevant regulatory requirements and the ability to maintain compliance with industry standards Experience of administering a complaints or similarly complex process and co-ordination of complaint handling or a comparable process at Board/Director Level A proven track record of delivering exceptional Customer Service Excellent verbal and written communication skills as well as interpersonal skills Knowledge and experience of communication to the Housing Ombudsman or other Ombudsman service Experience of working with complaints in the housing sector

Supports Community Managers to achieve operations and financial goals through overseeing the teams and performing the facilities tasks of a technical services and property maintenance function to both the internal and external parts of buildings, Public Realm and grounds, amenities, and multifamily blocks common areas to meet the Companys requirements for building standards, health and safety, statutory compliance and overall asset functionality. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues. Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards. Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Community Manager and Estates Manager with recommended actions and costings where appropriate. Works with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works. Works with the Estates Management team to ensure Fabric, Electrical and Mechanical works are correctly specified and technical advice is available and be the point of contact for Capital works handover back to the property. Provides the Estates Management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews. Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed. Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements. Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors. Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Coordinates and monitors minor works contractors and suppliers standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property. Reviews and actions site risk assessments and method statements as required with Community Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAMs, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM. Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Works with Community Managers to develop a positive culture aligned to our brand pillars; championing consistency and operational excellence in the area of facilities management. Proactive in striving for continuous improvement through feedback About You Good level of general education educated to A/HND Level as a minimum or equivalent with demonstrable written and numerical skills. Proficient in the use of Microsoft office packages including Word, Excel and Outlook. An understanding of UK Health & Safety laws and statutory regulations relating to buildings management including interactions with Local Authority Representatives A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades. Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures. General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards. Continually strives to improve knowledge, skills and abilities to produce the best results. Experience & Skills Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration. Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Community Manager to meet their obligations to operate a safe building. Exceptional communication skills and the ability to work with impact and influence and comfort with and awareness of the demands of working a customer-facing role. A strong work ethic and ability to work independently and take ownership of a task/project A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required. Strong commercial awareness with aptitude to determine the innovative and cost- effective solutions Desirable A degree or equivalent qualification in a related discipline, e.g. engineering or estates management may be beneficial A knowledge and understanding of change management with the ability to effectively implement it when required IOSH qualified An understanding of HVCA SFG20 maintenance job plans What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site. TPBN1_UKTJ

Seeking an Electrical Maintenance Supervisor to be based on a client site in Sunbury. The Supervisor forms part of the technical team service provided under the contract. This Role falls part of the Operations based at Sunbury as a static based role. The core hours are Monday to Friday 0800 till 1700 40 hours per week. However the candidate will need to be flexible in their start times to ensure that they are able to support the clients needs. Any additional hours worked outside the core hours will be paid at a standard call out rate. They may at time be asked to undertake call out to support the site. Purpose of Role 1. The role will provide support in the coordination, planning and monitoring of the engineers , auditing, and enforcement of the Control of Work requirements., 2. The role is responsible for the safe execution, agreed quality and timely completion of PPMs and Work orders work and to ensure that the Client & JLL requirements are adhered to at all times. Help planning with the contract support the onsite team work load, while also required to act as an interim manager covering absences and leave on site and planning the work load., 3. Accountable to the Technical Management. Will also work alongside the planning and scheduling team and engineering delivery. Provide first point of contact for the engineering team., 4. The role will be a working role in the field with a 10% proportion set to tasks with eLearning and assignment of work load. Key objectives of the role 1. Host, oversee and work with visiting contractors, both project-related and in support of the operational team activities, as directed by the TSM, 2. Manage work delivery at client premises, ensuring agreed quality objectives and timely project completion, 3. Manage safe execution of work to ensure adherence to the safe systems of work., 4. Carry out tasks and work orders to meet SLAs and PPMs set by the contract., 5. Look to innovate and improve on best practices and support JLL growth by developing skill sets and learning new processes., 6. Ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLA’s, 7. Support the Client Projects / JLL Projects and Operational teams by coordinating activity and advising limitations, from both a COW process., 8. Develop and maintain consistent, professional and effective communication with project managers, contractors, consultants, customers and client representatives., 9. Provide suitable Health & Safety information to the site management team including client protocols & JLL requirements, local procedures, welfare facilities., 10. Issue and clearance of Permits to Work as required within there discipline., 11. Issue of isolation Certificates to all Mechanical required works, 12. Carry out SOCs and point of work risk assesssmnts, 13. Take appropriate action where sub-standard performance has been identified. Ensure this is escalated., 14. Ensure that refresher training is undertaken for safety critical job specific requirements at regular intervals., 15. Proactively seek innovation in all areas of service provision, in pursuit of continuous improvement, 16. Other duties as assigned by the Technical Manager, 17. Liaise with the account Compliance Lead to ensure audit compliance at all times, 18. Ensure maintenance is carried out in line with JLL procedures, safe systems of work where applicable and action improvements identified during the building and workplace inspections and reviews, support and taking guidance from the Control of Works Lead., 19. Escalate urgent issues identified through to the Technical Management team., 20. Able to apply a risk focused maintenance approach and operations of plant and systems., 21. Able to obtain and support with cost related to delivery of maintenance activities (specialist and self-perform)., 22. Provide supervision and leadership of a Technical Team that ensures the efficient and safe operation of client location(s). Lead and develop a ONE TEAM approach with all Integral/ JLL staff and supply partners as part of Third Party Contractor Management. ., 23. Provide emergency response standby, call out. Escalate urgent issues identified through to the Technical Services M Account Manager in response when required to support with esculations . Respond to work interruptions, outages or emergencies consistent with the SLA. Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner., 24. Operate to forward maintenance plan that track asset condition provide real time data via correigo to the TSM., 25. Responsibility for ensuring all related engineering maintenance documentation/records are kept in clearly identified and retrievable systems., 26. Control and supervise Engineers

The Shift Engineer forms part of the Technical team service provided under the contract. This Role falls part of the FM Operations based in BP Sunbury static based. Operating Hours will be a shift 0800 till 1830 spread over a shift pattern 4 days on 4 days off ,This will include call out. - DAYS ONLY SHIFT This role offers the opportunity to provide efficient and effective control of work services, supporting projects, operational activities, and small works across the BP portfolio. Primarily site-based, the position also includes the potential to provide local support to other BP site, central London location, based on skill set and operational requirements. Training and professional development will be a key part of the role and overall package, with a focus on further upskilling in areas such as Authorised Person (AP) responsibilities, isolations, and other key disciplines. Key objectives of the role: The role will provide support in the coordination, planning and monitoring of sub-contract works including monitoring, auditing, and enforcement of the Control of Work requirements. The role is responsible for the safe execution, agreed quality and timely completion of sub-contract work and to ensure that the Client & JLL requirements are adhered to at all times. Support with out of contracted hours works and manage contractors and own work load Accordingly in accordance and support from the Engineering Management Team. Ability to fault find LV / ELV control systems including monitoring and fault diagnostics on power quality. Isolation of Plant and management of System including Controls and pump sets. Will need to be IT literature as they will be required to work in real time on a tablet. Manage data collection and systems to pull information and make changes. To be able to install and maintain new plant and equipment when required, ensure that plant faults and defects are swiftly rectified. Ensure that suitable spares are available to carry out both maintenance and reactive works and to establish estimated timescales to carry out remedial works The individual should have good understanding of HVAC systems and fundamentals, including the ability to be able to operate the equipment at its full potential. This includes basic controls knowledge with the ability to diagnose and repair any non-gas related issues. Manage time on Projects to suite deadlines and complete assigned tasks as stipulated by Technical Services / Project managers. Will be expected to have acquired elements of other skills which enable them to work flexibly across trades React to breakdown maintenance requests within the required SLAs. Ability to self-perform maintenance tasks. Good understanding of an IT environment and Data systems Previous Thermographic understanding preferred but not essential Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc. Understanding of modular UPS systems including full understanding and experience of functional switching and scheduled switching. Capability of producing switching programmes. Ability to maintain Dali lighting systems, including re-addressing and software changes (Software training to be provided) Experience working with building management systems including fault finding and operator use. Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams. Understanding of power generation, G59, auto changer systems. Or equivalent Experience and understanding of HVAC systems. Ability to test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response OOH on site to manage the site BCP, Escalate urgent issues identified through to the Technical Services Manager. Respond to work interruptions, outages or emergencies consistent with the SLA. Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated and conform Industry Standards Ensure maintenance tasks are completed within agreed timescales. Liaise with Clients representatives with respect to maintenance & repair tasks. Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works. Undertake Upgrade & Install small works. Control and supervise contractors when required. To ensure all PPMs and Critical Facility PPMs are carried out to schedule and also ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLAs Ensure maintenance is carried out in line with JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews Monitor and analyse environmental conditions, review the loading and working conditions of critical equipment regularly Fully understand the operational protocols associated with alarm conditions and auxiliary back-up system capabilities Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident). Determine the root cause and action items required to restore availability and prevent a recurrence. Review and submit to the Engineering Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house team to be managed correctly Maintain L8 compliance and onsite water treatment systems Continually communicate building issues to end users. Carryout fault finding on start-delta motors including VFDs and Soft Start controls / contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM/ Permit to work process with experience of working on previous electrical install projects. Working alongside the EMEA Control of Works and SAP Knowledge of domestic and commercial LTHW systems, pressure vessels buffer vessels and valve operation. Maintain pumps sumps and tanks including float values sensors KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED Building Services Knowledge Minimum of 5 yrs experience with a Recognised Apprenticeship and Qualifications to undertake the role in higher Education L2 Minimum Mechanical/ Electrical / HVAC Knowledge Commercial or LV switching Knowledge Facility knowledge understand Hvac and systems. HSE Knowledge City & Guilds or equivalent in an Engineering, Electrician qualifications SMSTMS / IOSH / NEBOSH certification desirable Manager or supervisory experience of contractors for both remedial service and maintenance, Competent operator of Permit to Work systems Computer literate, familiar with MS Office Applications, including Microsoft Project and capable of becoming competent user of bespoke databases Experience of having worked in a similar role within a large diverse organisation and have a proven track record of success in delivering and monitoring EHS activities Ideally, experience of working in a continuous improvement culture. BMS Controls Experience / HVAC Experience Understanding not limited to PRVs , Pumps, Critical Environment Cooling Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes TPBN1_UKTJ

The Shift Engineer forms part of the Technical team service provided under the contract. This Role falls part of the FM Operations based in BP Sunbury static based. Operating Hours will be a shift 0800 till 1830 spread over a shift pattern 4 days on 4 days off ,This will include call out. This role offers the opportunity to provide efficient and effective control of work services, supporting projects, operational activities, and small works across the BP portfolio. Primarily site-based, the position also includes the potential to provide local support to other BP site, central London location, based on skill set and operational requirements. Training and professional development will be a key part of the role and overall package, with a focus on further upskilling in areas such as Authorised Person (AP) responsibilities, isolations, and other key disciplines. Key objectives of the role: The role will provide support in the coordination, planning and monitoring of sub-contract works including monitoring, auditing, and enforcement of the Control of Work requirements. The role is responsible for the safe execution, agreed quality and timely completion of sub-contract work and to ensure that the Client & JLL requirements are adhered to at all times. Support with out of contracted hours works and manage contractors and own work load Accordingly in accordance and support from the Engineering Management Team. Ability to fault find LV / ELV control systems including monitoring and fault diagnostics on power quality. Isolation of Plant and management of System including Controls and pump sets. Will need to be IT literature as they will be required to work in real time on a tablet. Manage data collection and systems to pull information and make changes. To be able to install and maintain new plant and equipment when required, ensure that plant faults and defects are swiftly rectified. Ensure that suitable spares are available to carry out both maintenance and reactive works and to establish estimated timescales to carry out remedial works The individual should have good understanding of HVAC systems and fundamentals, including the ability to be able to operate the equipment at its full potential. This includes basic controls knowledge with the ability to diagnose and repair any non-gas related issues. Manage time on Projects to suite deadlines and complete assigned tasks as stipulated by Technical Services / Project managers. Will be expected to have acquired elements of other skills which enable them to work flexibly across trades React to breakdown maintenance requests within the required SLAs. Ability to self-perform maintenance tasks. Good understanding of an IT environment and Data systems Previous Thermographic understanding preferred but not essential Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc. Understanding of modular UPS systems including full understanding and experience of functional switching and scheduled switching. Capability of producing switching programmes. Ability to maintain Dali lighting systems, including re-addressing and software changes (Software training to be provided) Experience working with building management systems including fault finding and operator use. Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams. Understanding of power generation, G59, auto changer systems. Or equivalent Experience and understanding of HVAC systems. Ability to test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response OOH on site to manage the site BCP, Escalate urgent issues identified through to the Technical Services Manager. Respond to work interruptions, outages or emergencies consistent with the SLA. Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated and conform Industry Standards Ensure maintenance tasks are completed within agreed timescales. Liaise with Clients representatives with respect to maintenance & repair tasks. Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works. Undertake Upgrade & Install small works. Control and supervise contractors when required. To ensure all PPMs and Critical Facility PPMs are carried out to schedule and also ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLAs Ensure maintenance is carried out in line with JLL H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews Monitor and analyse environmental conditions, review the loading and working conditions of critical equipment regularly Fully understand the operational protocols associated with alarm conditions and auxiliary back-up system capabilities Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident). Determine the root cause and action items required to restore availability and prevent a recurrence. Review and submit to the Engineering Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house team to be managed correctly Maintain L8 compliance and onsite water treatment systems Continually communicate building issues to end users. Carryout fault finding on start-delta motors including VFDs and Soft Start controls / contactors Assist and enhance service delivery through best practice and the effective use of site systems and equipment. Understanding of a CDM/ Permit to work process with experience of working on previous electrical install projects. Working alongside the EMEA Control of Works and SAP Knowledge of domestic and commercial LTHW systems, pressure vessels buffer vessels and valve operation. Maintain pumps sumps and tanks including float values sensors KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED Building Services Knowledge Minimum of 5 yrs experience with a Recognised Apprenticeship and Qualifications to undertake the role in higher Education L2 Minimum Mechanical/ Electrical / HVAC Knowledge Commercial or LV switching Knowledge Facility knowledge understand Hvac and systems. HSE Knowledge City & Guilds or equivalent in an Engineering, Electrician qualifications SMSTMS / IOSH / NEBOSH certification desirable Manager or supervisory experience of contractors for both remedial service and maintenance, Competent operator of Permit to Work systems Computer literate, familiar with MS Office Applications, including Microsoft Project and capable of becoming competent user of bespoke databases Experience of having worked in a similar role within a large diverse organisation and have a proven track record of success in delivering and monitoring EHS activities Ideally, experience of working in a continuous improvement culture. BMS Controls Experience / HVAC Experience Understanding not limited to PRVs , Pumps, Critical Environment Cooling Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes TPBN1_UKTJ

MB894: Technical Manager Location: Hammersmith Salary: £40,000 - £45,000 subject to experience (Up to £50,000 with commission and bonus) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme. Overview: First Military Recruitment is proudly working in partnership with a fantastic Events Management business who are looking to recruit a Technical Manager on a permanent basis due to growth. Success as a Venue Technical Manager will require strong leadership skills to direct and manage other technical personnel. Beyond technical prowess, the essence of this role lies in forging enduring relationships, especially with the venue’s in-house events team. Your ability to foster trust and rapport will be the cornerstone of your success. This is an important role that provides an interface between technical and commercial requirements with responsibility for the planning and on-site delivery of a variety of events to ensure the smooth delivery of projects. Ultimately, your success will be demonstrated by the creation and successful execution of seamless events. You may currently be working as an AV Project Manager in live events, or, as an experienced Senior AV Technician, looking to make the next move in your career. This role requires a strong technical background, with an all-round knowledge of using audio-visual equipment and, in particular LED and associated video technologies. You will need to demonstrate experience of working at conferences, congresses and award shows. A reasonable knowledge of virtual events and associated streaming/platforms would also be useful. Duties and responsibilities: Technical Operations: Oversee the planning, setup (get-ins), operation, and de-rigging (get-outs) of all AV, lighting, sound, and rigging equipment for a wide range of events (conferences, live performances, exhibitions, etc.). Equipment Management: Assist in the maintenance of all in-house equipment to a high standard, manage the on-site technical inventory, and coordinate necessary repairs, PAT testing, and upgrades etc. Project and Financial Management: Translate creative briefs into technical reality, produce detailed technical specifications and drawings (e.g., CAD plans). Client and Stakeholder Liaison: Serve as the primary technical contact for clients, promoters, and visiting production companies, ensuring their technical needs are met within the venue's capabilities. Team Leadership: Supervise, schedule, and coach in-house technical staff, casuals, and external freelancers, fostering a collaborative and high-performing team environment. Health and Safety: Enforce rigorous health and safety procedures, conduct risk assessments and method statements (RAMS), ensuring that all activities comply with relevant legislation (e.g., CDM regulations). Innovation and Development: Stay abreast of the latest AV technologies and support the development of new services and efficient operational procedures. Qualifications and experience: Previous extensive experience as a live event AV technician, and especially LED skills/experience; this might be as an employee of an events AV company, within a venue, or, as a freelance technician. Technical production management experience in live events. Experience with Analog Way products and, in particular, experience the Aquilon system would be useful. Good understanding of event power, cable runs and event-based health and safety Some understanding of virtual events and associated technologies CAD skills (deciphering and creating) in Vectorworks or equivalent CAD program Ability to confidently calculate lens throws, lighting angles, weight loads, speaker dispersion, power draws, sight lines, floor load restrictions etc Ability to troubleshoot and problem solve technical and other project related issues under pressure. Good IT skills including being competent with Microsoft Office (Word, Excel and PowerPoint) A professional and courteous manner, and ability to radiate calmness and confidence under pressure Good written and verbal communication A good level of numeracy and excellent attention to detail A’ Levels as a minimum, preferably a relevant degree MB894: Technical Manager Location: Hammersmith Salary: £40,000 - £45,000 subject to experience (Up to £50,000 with commission and bonus) Working Hours: Monday to Friday (with occasional weekends) Additional Company Benefits: Private medical insurance, season ticket loans, free railcard, EV car scheme, training and development, Bike2Work scheme, Company social events, and contributory pension scheme

Creative Marketing Ops PM / Production Operations Manager Contract Length: 6 Months Day-rate range: £350pd - £443pd (Inside IR35 rate to umbrella) West London Hybrid 4 days/pw on site in West London 1 day pw wfh. Available ASAP at short notice (within 2-4 weeks notice) Looking for a Creative Marketing Operations Project Manager/ Production Operations Manager with proven experience in a similar multi-territory production environment. The Project Manager will support the Director, Senior Manager, and Creative Operations team by leading the planning and delivery of regional marketing and creative projects across this well known Video subscription Service. This role is responsible for managing projects end to end, coordinating stakeholders, and ensuring work is delivered on time, on budget, and to brand standards. This is a hands-on management role requiring a confident, organised Creative Marketing project manager with experience working in fast-paced creative or marketing environments. The successful candidate will bring structure to complex creative workflows, manage multiple projects simultaneously, and act as a key point of contact between Creative, Operations, Marketing, and external partners. Requires production delivery in a multi-territory marketing production environment and experience in post-production and traffic / asset management etc Strong communication skills, attention to detail, and the ability to prioritise across competing deadlines are essential. The Project Manager must remain calm under pressure, proactively manage risk, and support creative teams by enabling efficient and well-planned delivery. Ideally worked in a Video subscription, media and entertainment or similar B2C sector. Areas of Responsibility Core Responsibilities Project Management & Delivery * Own the end-to-end delivery of projects from briefing through to final delivery, with full responsibility for timelines, budgets, and quality outcomes. * Lead the development and maintenance of comprehensive project plans, schedules, and delivery milestones, exercising judgement to balance creative ambition with operational constraints. * Manage and prioritise multiple concurrent projects, setting direction and accountability for actions and deliverables across teams. * Act as the escalation point for delivery risks, delays, or issues, driving resolution and escalating strategically where required. Stakeholder Coordination & Communication * Lead day-to-day engagement with Brief Owners, Creative teams, Operations, and Approvers (Brand, Legal, Compliance), managing expectations and influencing outcomes. * Own stakeholder relationships across UK, Regional, EMEA, and US Global Marketing teams, operating confidently within a matrixed, international environment. * Lead and manage the creative approval process, including coordination with US teams, ensuring clarity, timeliness, and alignment. * Challenge scope, timing, or delivery assumptions where necessary to protect quality, budgets, and timelines. Budget & Resource Management * Manage project budgets, tracking spend and supporting accurate forecasting. * Work closely with Operations, Creative and Design leads to plan resourcing efficiently. * Flag budget risks early and support corrective action where required. * Own and manage project budgets, including forecasting, spend tracking, variance management, and identification of financial risk. * Lead resourcing conversations with Operations, Creative, and Design leads to ensure efficient and effective allocation of internal and external resources. * Proactively identify budget pressures and implement corrective actions to maintain financial control. Planning & Reporting * Present project plans, timelines, and production schedules to stakeholders and senior partners. * Provide regular, structured reporting on delivery status, priorities, risks, and budget performance. * Lead project status meetings, drive decision-making, and adapt plans in response to changing priorities. * Maintain clear project documentation and records. Workflow, Process & Operations * Uphold and embed best-practice workflows across Creative, Operations, and Marketing teams. * Take ownership of identifying opportunities to improve delivery processes, operational efficiency, and ways of working. * Ensure workflows are clearly communicated, consistently applied, and adhered to across all assigned projects. * Provide operational oversight of tools, technology, and system integrations supporting creative delivery. Brand & Quality Assurance * Be accountable for ensuring all creative output meets brand standards, governance requirements, and quality expectations. * Ensure creative teams are fully briefed and supported with accurate information, assets, and approvals. * Oversee quality control across assets, approvals, and final delivery, intervening where standards are at risk. • Any other duties as required. Areas of Accountability Senior Manager Production & Creative Operations Marketing Production and Operations Director, Experience and Professional Qualifications Required * Proven experience operating as a Project, Production, or Operations Manager, with demonstrated ownership of delivery in a multi-territory production environment. * Previous experience as a Creative Marketing Operations Project Manager/ Production Operations Manager experience in a well known international Brand * Strong, practical understanding of end-to-end creative and operational production processes, with the ability to apply this knowledge to planning, risk management, and decision-making. * Demonstrated experience managing multiple complex projects simultaneously, with accountability for timelines, budgets, and stakeholders. * Proven experience owning and managing budgets, including forecasting, and spend control. * Strong organisational and leadership capability, with the ability to manage own workload and direct the work of others. * Strong technical expertise (experience in post-production and traffic / asset management) * Budgeting experience * Proven people-management or team-leadership experience, including setting priorities, providing guidance, and supporting performance. * Experience working with channel management systems and delivery platforms. * Up to date knowledge of industry body regulations for media advertising, Broadcasting, Entertainment, Communications and Theatre Union (Bectu, Clearcast etc.) * Proven experience of managing a team. * Experience with DAMS and Adobe a plus * A proactive, solutions-focused approach, with a track record of independent decision-making and taking ownership in fast-paced environment. Skills Required * Exceptional time management & project management/organisational abilities * Capable of working well under pressure and to tight deadlines * Exceptional communication & people skills * Excellent attention to detail * Ability to comprehend basic legal documents and insurance requirements, * Health and safety awareness Competencies Required Builds Relationships Communicates Effectively Inspires Creativity and Innovation Exhibits Professional Excellence Everybody is welcome Diversity and Inclusion Statement. | PCR Digital "At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you

General Manager | North Acton, London | Full Time | £50,000–£60,000 per annum DOE Are you a hands-on, people-facing leader ready to shape a vibrant workplace? Do you want to play a central role in building a thriving community for science-led businesses? Our client is a leading provider of innovation hubs, creating remarkable workplaces where science and technology businesses grow. Work at a site owned by Imperial College, one of the world's leading universities — the North Acton site offers: Fully fitted laboratories and offices Shared meeting rooms and event spaces Vibrant social areas for ambitious science-led businesses The site is designed to run seamlessly so members can focus on their work while fostering a strong sense of community. The General Manager will take full operational ownership of the site, ensuring both the building and community operate smoothly. What's in it for you? 25 days of annual leave Pension scheme A beautiful, brand-new workplace A visible, senior role with real autonomy The opportunity to shape and grow a flagship science and innovation hub A supportive central team covering operations, sales, marketing, projects and systems Are you the right person for the job? You will be a hands-on, visible leader, proud of your environment and motivated to deliver an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations. You are visible, confident, and take pride in delivering an exceptional tenant experience . You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations. Essential skills & experience: 5+ years' experience in site or operations management (e.g., co-working, multi-occupancy buildings, hospitality, service-led environments) Proven leadership experience: recruitment, rota planning, performance management, and team development Strong organisational skills and attention to detail Excellent written and verbal communication skills Confident with digital systems (bookings, access control, billing, memberships) Commercially aware: experience managing budgets, costs, and operational spend Confident decision-maker, balancing operational detail with strategic priorities Desirable: experience in innovation hubs, science parks, laboratory environments, or community-building/events management What will your role look like? General site leadership: Ensure the building is always clean, safe, operational, and guest-ready Build strong relationships with tenant members and partners Lead, develop, and motivate a multidisciplinary on-site team Manage recruitment, onboarding, rotas, 1:1s, and performance management Operations & systems: Ensure smooth operation of membership, access control, invoicing, and space bookings (via Nexudus) Oversee integrated systems (AV/IT, Wi-Fi, printers, digital signage) Maintain accurate tenant data and licence terms Member experience & relationships: Lead tenant onboarding, inductions, and offboarding Conduct regular member check-ins and act on feedback Host forums, meetings, and community touchpoints to drive satisfaction and retention Sales support: Primary on-site contact for enquiries, tours, and viewings Convert enquiries into memberships in collaboration with the central team Manage sales-to-operations handover and prepare spaces for tours and VIP visits Community & events: Create an engaging, collaborative environment for tenants and the wider innovation community Work with the Community & Events Manager to deliver the events programme Encourage tenant engagement, collaboration, and participation Support partnerships and a thriving innovation ecosystem Safety, compliance & suppliers: Ensure compliance with health & safety and statutory requirements Maintain incident logs, risk assessments, and emergency procedures Manage operational suppliers and monitor service levels Financial oversight: Manage day-to-day site financial performance against budget Ensure accurate billing and cost control Track usage of chargeable spaces and services Continuous improvement: Maintain site SOPs and operational policies Produce monthly operational and performance reports Identify opportunities to improve efficiency, tenant experience, and commercial outcomes Labs & marketing support: Work closely with the Laboratory Manager to ensure smooth lab operations Capture photos and videos of events and daily life on site to support marketing What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR TPBN1_UKTJ

This is a high-profile Project Manager role, working on some of the largest and most significant projects within Thames Water. This is an opportunity to build on your Project Management experience and work as part of a team to help secure the future of the water supply for London. This role will expose you to new and exciting water treatment techniques and be part of an iconic initiative. Apply now and make an impact! What you’ll be doing as a Project Manager Establish and continuously promote a proactive health, safety & environment culture across complex and high-risk Project portfolios and our service providers. Develop and deliver an optimised project to achieve all regulatory, statutory, and internal outputs, deadlines, and targets. Accountability throughout the project lifecycle, governance compliance, and internal/external stakeholder engagement leading to the smooth transition of the project outcomes into the operational business. Actively protecting, managing, and enhancing Thames Water’s reputation with external customers and stakeholders. Drive development of project briefs, including supplementary information for the subsequent early contractor involvement phase of the project. Supporting the development and definition of the tender package(s), including the definition of the scope of work to support the Procurement team through each stage of the tender process, ensuring the demanding timescales are met. Managing and assuring the performance of contractors to deliver project outcomes on time, cost, and quality.Hybrid – 3 days a week at Hampton Water Treatment Works. 36 hours a week, Monday to Friday. Competitive salary from £56,000 to £67,000 per annum. What you should bring to the role To thrive in this role, the essential criteria are: Have previous experience at a Project Manager level. Be educated to HNC /degree level with further or outstanding role-specific experience in a relevant operational or project management capacity. Managing, leading, and developing people in a culture of accountability and achievement. Have an excellent contractual awareness of Project Management work. Have a proven track record of managing the performance of third-party organisations. Be able to set up and regularly implement feedback systems to improve business performance. Be able to deliver tough messages with empathy.Additional skills and experiences would be great to have/bring: Previous water or utilities experience.What’s in it for you? Competitive salary from £56,000 to £67,000 per annum. 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays). Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment

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