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Duties and responsibilities: · Maintaining statistical and financial records · Develop business strategies to raise our customers’ pool, expand, store traffic, and optimize profitability · Create and manage a relaxed, welcoming, customer-focused environment · Dealing with customer queries and complaints · Overseeing pricing and stock control, maximizing profitability, and setting/meeting sales targets, including motivating staff to do so · To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximise profits. · Conduct price and feature comparisons to facilitate purchasing · Recruit and train new staff and conduct induction · Ensure racks are fully stocked · Ensure high levels of customer satisfaction through excellent service · Utilizing customer experience and everyday coaching across the team (especially during peak times) · Inform customers about discounts and special offers and managing budgets Skill/experience/qualifications: · Bachelor / Master’s degree or a related study and experience · Excellent all-around managing skills · Strong experience in Excel · Excellent organizational and proven ability to managing the full extent of business requirements · Must have excellent communication and interpersonal skills, Customer management skills

We are seeking a dedicated and skilled Garage Manager to oversee operations within our team. The ideal candidate will have the ability to lead and motivate staff while ensuring high standards of customer service. You will oversee the day-to-day operations of a busy workshop, ensuring efficient service, repairs, and maintenance, while also focusing on customer satisfaction and team leadership. Duties: Supervise daily operations and manage team performance to ensure efficiency and productivity. Provide exceptional customer service by addressing client inquiries and resolving any issues that may arise. Train new staff on operational procedures, safety protocols, and equipment handling. Maintain a clean and safe working environment, adhering to health and safety regulations. Giving quotes and timescales for jobs. Organising bookings and shift patterns. Checking the work done by staff is of a high quality. Discussing work with customers and giving advice. Managing budgets. Checking stock and ordering parts and equipment. Recruiting and training new staff and apprentices. Skills: Mechanical knowledge with the ability to troubleshoot issues effectively. Excellent customer service skills with a focus on client satisfaction. Strong organisational skills with attention to detail in all aspects of work. This role is ideal for individuals who thrive in a dynamic environment and are eager to contribute their expertise while leading a dedicated team towards success.