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The Guest Resolution Supervisor is responsible for supervising the Welcome Team, ensuring an exceptional arrivals and day‑visit experience, and acting as the on‑resort point of contact for escalated guest issues throughout the day and evening. You will resolve issues that cannot be completed centrally, coordinate accommodation actions, and ensure all escalated tasks from the Central Team are owned, completed and closed‑off to a high standard. You will: • Lead and supervise the Welcome Team ensuring consistent delivery of the arrival, check‑in and day‑visit experience., • Respond to escalated guest issues from Central Guest Services, owning the full resolution process., • Coordinate accommodation tasks to resolve guest problems outside of changeover days, • Act as the evening point of contact for guest problem‑solving across resort., • Maintain high levels of guest satisfaction through fast, empathetic and solution‑focused response., • Ensure clear communication, accurate logging on PRiME, trackers and handovers. Welcome Experience, Arrivals & Day Visits Leadership • Supervise the Welcome Team to ensure fast, friendly and efficient guest arrivals and check‑ins., • Oversee queue management, signage, flow and peak‑time support., • Support the Day Visits operation, ensuring smooth entry, information provision and problem resolution., • Deliver on‑the‑day solutions for guests arriving with booking issues, upgrades or unresolved queries., • Ensure the Welcome Area is always staffed, guest‑ready and equipped. Escalated Guest Problem Resolution (On‑Resort Ownership) You will own and resolve issues escalated from Central Guest Services including: Lost Property (On‑Resort & Post‑Break) • Coordinate “left in unit” recovery with Accommodation teams., • Review central lost property spreadsheets and contact guests to reunite or arrange postage. Key Card & Accommodation Access Issues • Carry the duty phone and coordinate let‑ins or arrange team attendance., • Communicate updates back to Central Team Leader. Accommodation Moves / Inspections / High‑Priority Issues • Contact guests regarding approved moves., • Chase guest jobs that are overdue our SLA’s Goodwill & Complaint Escalations • Make local decisions on goodwill gestures within agreed limits., • Resolve escalated restaurant, activities, venues or add‑on issues once passed from central., • Update PRiME and close the loop with guests. Wristband Issues, Replacements & Local Payments • Take payment for re‑issue charges and distribute replacement wristbands locally. Health & Safety, Emergency and Behaviour Calls • Attend or coordinate the correct team response for H&S escalations., • Support Accommodation/Safety with behaviour escalations requiring intervention., • Action infestations escalated from central (inspection, move requests, follow‑up). High‑Risk SOP Escalations • Attend rooms or locations as required, • Coordinate with Resort Safety and follow SOP protocols. Illness / Norovirus Processes • Complete relevant paper work and update PRiME., • Contact guests to advise on isolation or departure instructions where required. Accidents / First Aid / Emergency Services Support • Coordinate completion of accident forms and ensure first aid have attended Accommodation Task Coordination • Assign jobs to team members for: • Keycard issues, • Inventory needs, • Recleans, • Guest moves, • Any other guest related need Evening Resort Coverage • Act as primary guest‑resolution contact across resort during evening hours., • Make proactive patrols of common areas, identifying and resolving guest issues early., • Provide real‑time communication to management for significant issues. Team Leadership, Culture & Development • Lead, coach and direct the Welcome Team and any allocated evening resolution staff., • Deliver daily briefs, shift expectations and service standards., • Monitor service levels, guest interactions and queue performance., • Provide real‑time feedback and ensure all team members understand the guest journey., • Role‑model Butlin’s Values and Leadership Behaviours at all times. Operational Excellence, Safety & Compliance • Ensure all processes relating to incident handling, escalation and PRiME logging are followed., • Maintain full compliance with H&S, accident reporting, safeguarding, data protection and emergency SOPs., • Ensure the duty mobile is managed professionally with timely response and clear communication., • Complete daily checks of Welcome areas and operational readiness. Collaboration & Communication • Work closely with Central Guest Services to complete escalated cases quickly and accurately., • Maintain strong relationships with Accommodation, Facilities, Resort Safety, Entertainment and F&B teams., • Provide clear handovers to management for unresolved evening cases., • Update trackers, PRiME notes and follow‑up logs to ensure accuracy and transparency., • Experience in guest‑facing roles within hospitality, tourism, leisure or customer service., • Strong problem‑solving skills with the ability to stay calm under pressure., • Confidence supervising a team and leading from the front., • Ability to resolve complaints empathetically while maintaining standards., • Experience working with multiple departments and managing stakeholders., • Strong written and verbal communication skills., • Competency using digital systems (trackers, PRiME, radios, handhelds, booking systems)., • Ability to work evenings, weekends and peak periods. At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!

Facilities Assistant (Temporary Contract) | Chichester Your new company Join a well‑established professional services organisation with a strong local presence and a reputation for delivering exceptional support to both clients and internal teams. You’ll be part of an inclusive, friendly, and collaborative working environment where people are valued for their contribution and supported to do their best. The business is committed to high standards, wellbeing, and creating a workplace where everyone can thrive. Your new role As the Facilities Assistant, you’ll play a key role in ensuring the smooth running of the Chichester office. This is a varied and hands‑on role that supports teams across the business and keeps daily operations moving efficiently. Your responsibilities will include: Document Services & Office Support • Managing incoming and outgoing post and courier deliveries., • Coordinating scanning, printing, copying, and finishing requests., • Troubleshooting basic printer/MFD issues and supporting digital ways of working.Stationery & Office Service Centre Management, • Replenishing stationery, copy paper, and maintaining tidy print areas., • Ensuring all print devices are stocked and ready for use.Meeting Room & Reception Support, • Assisting with meeting room bookings and setup., • Providing support to the reception team and ensuring client‑facing spaces are presentable.Porterage & Facilities Support, • Moving furniture and adjusting room layouts as needed., • Supporting office moves and changes., • Previous experience in a facilities, office coordination, post room, or similar operational support role., • A proactive, self motivated approach with a strong “can do” attitude., • The ability to follow processes, prioritise effectively, and manage competing deadlines., • Strong teamwork skills with a flexible and responsive mindset., • Confidence in customer facing interactions and supporting internal teams. 4775725

Role: Screen Printer Duration: Full time, permanent role Salary: £30k to £36k Based: Chichester Our client is expanding, and they’re looking for an experienced Silk Screen Printer to join their dynamic team. As an established leader in high-quality printing solutions, they pride themselves on delivering exceptional products to their customers. This is a great opportunity for someone with passion and experience in screen printing who is looking to grow with a thriving company. Key Responsibilities for the Screen Printer: * Operate screen printing machinery to produce high-quality prints on a variety of materials. * Prepare screens, inks, and other materials for each printing job. * Monitor production to ensure accuracy, consistency, and attention to detail. * Troubleshoot and resolve issues with equipment or prints. * Maintain and clean printing equipment to ensure smooth operation. * Collaborate with other departments to meet deadlines and customer expectations. Requirements for the Screen Printer: * MUST HAVE experience in screen printing, within a commercial printing business * Knowledge of screen preparation, ink mixing, and print techniques. * Ability to work with a range of materials including textiles, paper, and plastic. * Strong attention to detail and commitment to quality. * Ability to work efficiently in a fast-paced environment. * Excellent co...

A leading creative production company seeks a Sourcing Manager to drive strategic sourcing across Europe in the paper industry. To be successful, candidates should have extensive experience in the global paper industry, strong negotiation skills, and fluency in English.

A school organization in York and North Yorkshire is seeking to recruit Exam Invigilators.The role is crucial for the smooth running of the examination process.Responsibilities include setting out exam materials, admitting students, ensuring correct procedures, and possible reading for students.Cand

A recruitment firm is seeking a Paper Purchasing Manager to oversee paper management for monochrome printings in the UK. This position requires residency in the UK and experience in the print or paper sectors. The ideal candidate should have a deep understanding of the book paper industry, proficien

A leading UK examination board is seeking a History Examiner to evaluate completed exam papers.

A leading recruitment agency in the United Kingdom is seeking a Paper Mill Plant Operations Manager. This position is crucial for optimizing performance in large paper/board mills.

A leading digital publication in London seeks a skilled Lifestyle and Consumer Health Writer to create original content for diverse audiences.The ideal candidate thrives in a fast-paced environment and possesses strong journalism and multiplatform publishing skills.You'll be responsible for generati

Extensive experience in the Global and European paper industry with direct responsibility for paper & board procurement. We are seeking an experienced Raw Materials Category Manager with deep expertise in the global Paper industry. We are seeking extensive knowledge of paper procurement, global supp

Develop a detailed understanding of the UK paper sector, including government policy, customer investment plans, market dynamics, and competitive trends. Report progress to the Industry Lead for Paper UK and Division Management. Experience within the paper sector.

Paper, Papermaking, Paper Mill, Mill, Production, Manufacturing, Quality Control, Quality Management. Quality Control Technologist – Paper Mill. We have an exciting opportunity to join one of the world’s leading producers of paper that has been developing its world class production skills and te

Account Manager (Tissue Paper / Manufacturing).

Responsible for the company’s sales operation in the South East of the country, you will discover and pursue prospects, evaluating their position in their industry through research, and identify ways in which they can improve their services through our client’s paper products. Applicants must be

The i Paper is the only national newspaper that’s never supported a political party and it reaches more than 9. The i Paper is looking for a talented Infographics Designer with a strong visual identity to support our current team as we accelerate our digital subscription model. This is a fantastic

A leading packaging solutions provider in the United Kingdom is seeking a Paper Roll + Labels Sales Executive to manage sales in the South West. The ideal candidate will be customer-focused and passionate about paper, responsible for promoting high-quality products and developing an existing portfol

The i Paper is the only national newspaper that's never supported a political party and it reaches more than 9. It is the winner of 2024 UK Newspaper of the Year and is rapidly growing its digital subscriptions base, recently hitting 70k total subscriptions. Sub-editing journalism across The i Paper

This role involves substantial travel (60-70%) across the UK to support customer needs in paper mills. Ideal candidates will possess a strong understanding of paper machines, effective communication skills, and a valid UK driving license.

A leading national newspaper in the UK is seeking an experienced Head of Visuals to lead the picture, graphics, and design desks across digital and print platforms.

A leading recruitment agency is seeking an experienced professional for a full-time role at a sustainability-driven paper mill in the United Kingdom. Candidates should have a Mechanical Engineering degree and at least 10 years' experience in the paper industry, along with strong project management a

A leading technology and engineering firm is seeking an Account Manager for the UK Paper Sector to develop customer relationships and drive sales growth.

We are looking for an experienced paper sales executive to sell our client’s range of specialised papers to Digital Print firms. The ideal candidate will have at least five years of sales experience in the paper sector. Head Paper recruitment – Gary Young – gary@harrison-scott.

The role involves managing a portfolio of accounts in the Pulp & Paper industry, coordinating marketing efforts, and ensuring compliance with FCA regulations.

You will manage an existing portfolio of accounts while promoting superior paper products. Candidates should have a background in the print, packaging, or paper sectors.

This role involves managing a portfolio of accounts, supporting the team in meeting service requirements, and contributing to business strategies for the Pulp and Paper industries.

Knowledgeable about the book paper industry and will deemed as supply chain expert for paper. Forecasting and ordering paper for monochrome manufacture and driving efficiency and cost savings throughout all aspects of paper management, procurement and supply. You will ensure our client has sufficien

A global risk management firm is seeking a Senior Broker in London specializing in the Pulp and Paper industry.

GCSEs or equivalent are required, and candidates with paper bag machinery or flexo printing background are encouraged to apply.

A leading cultural institution in London is seeking a skilled Paper Conservator to enhance their abilities in gallery installation and conservation of paper objects. The ideal candidate will be a team player with significant experience in conserving paper objects within a heritage setting, and capab

A leading national newspaper is seeking a Security Correspondent to lead coverage on security threats facing the UK.

The Conservation and Collections Care department are looking for a Paper Conservator to join our multi‑disciplinary team working on installation of the new galleries and stabilising and packing objects for the new stores. The role would suit a conservator looking to enhance their skills in gallery

The i Paper is the only national newspaper that's never supported a political party and it reaches more than [9. It is the winner of 2024 UK Newspaper of the Year and is rapidly growing its digital subscriptions base, recently hitting [70k] total subscriptions. The i Paper is appointing an authorita

A leading recruitment firm in the UK is seeking a Sales Representative from any sector of Packaging.This role is based in Stoke On Trent, requiring on-site presence during training and at least 2/3 days per week afterward.The ideal candidate will exhibit sales flair and a willingness to learn about

A leading marketing services company is seeking an experienced Raw Materials Category Manager specializing in the global paper industry. Candidates must possess extensive knowledge in paper procurement, supplier management, and risk mitigation.

A leading recruitment agency is seeking a Paper Manager in the Production department of a globally renowned publishing company. The role demands experience in the paper industry and a managerial background, focusing on purchasing, quality assurance, and inventory management.

The Conservation and Collections Care department are looking for a Paper Conservator to join our multi‑disciplinary team working on installation of the new galleries and stabilising and packing objects for the new stores. The role would suit a conservator looking to enhance their skills in gallery

The ideal candidate will have experience in the paper, print, or packaging industries.

The i Paper is the only national newspaper that's never supported a political party and it reaches more than 9. It is the winner of 2024 UK Newspaper of the Year and is rapidly growing its digital subscriptions base, recently hitting 70k total subscriptions. Passion for The i Paper project, and an a

A truly exciting opportunity has arisen for a Papermaking Production Manager to join a leading Global Operation in the field of Food / Drink Grade Paper Manufacturing. Lead employee safety and product safety throughout the line area and maximise the productivity from the Paper machine line – Stock

A national newspaper is seeking a skilled senior sub-editor to enhance its print publication.

A leading sales consultancy is seeking a Product Sales Specialist to drive the sales of Digital and Narrow Format Paper.

A national newspaper is seeking an enthusiastic Infographics Designer to join their team in London. This role offers a fantastic opportunity to contribute significantly to the newspaper's digital growth and engage a broad audience.

Be the company Digital / Narrow Format Paper Sales Specialist supporting our Client’s sales team members based in several Sales Offices in the North of England / Southern Scotland and to promote the profitable growth of the Office Papers range to our Client’s Branches/Divisions:. Product Sales S

Senior Broker - Property - Pulp and Paper Industry. In this role you will be responsible for co-ordinating and contributing to the marketing and negotiation of business specific to Pulp & Paper industries within the Lloyd’s and Company Markets on a day-to-day basis. Understand our structured portf

Growing in influence, The i Paper is a recent winner of Daily Newspaper of the Year (London Press Club) and News Website of the Year (Online Media Awards). With a strong digital subscriber audience and a healthy print circulation, The i Paper has also grown digital reach to 11m users a month. A comm

A leading recruitment agency is seeking an experienced Account Manager in the manufacturing sector.This field-based role focuses on developing and managing relationships with major clients across retail and hospitality.Candidates should have a background in account management or field sales, and a f

Extensive experience in the Global and European paper industry with direct responsibility for paper & board procurement. Identify opportunities for cost reduction, efficiency improvement, and supply assurance across all paper raw materials. Knowledge of sustainability frameworks in the paper sector

Strong communication skills and an understanding of papermaking technology are essential for this role. A leading paper production company in the South Of England is looking for a Quality Control Technologist.