Creche Supervisor - KUWAIT - Exclusive NEW Health Club
19 hours ago
Portsmouth
Creche Supervisor - KUWAIT - Exclusive NEW Health Club Join Ras Al Ardh Health Club Ras Al Ardh Health Club is set to redefine the luxury health, fitness and wellbeing experience in Kuwait. Located in one of the country’s most prestigious destinations, our brand-new club is being created around an uncompromising commitment to excellence, combining world-class fitness, wellness, family and lifestyle experiences within one exceptional environment. This is an exciting opportunity to join the team at the beginning of our journey. As part of the opening team, you will have the opportunity to help shape the culture, service standards and member experience of a completely new premium health club. We are looking for passionate, ambitious and highly motivated professionals who take genuine pride in delivering exceptional service and creating memorable experiences for members. At Ras Al Ardh, we believe that great clubs are built by great people. We are therefore looking for individuals who share our passion for excellence, demonstrate strong leadership and have experience working within premium, luxury or hospitality-led environments. Whether your expertise is in fitness, family, spa, sales, member experience or club operations, you will play an important role in establishing Ras Al Ardh as one of Kuwait’s leading health and wellness destinations. This is more than simply a new job opportunity — it is the chance to be part of something from the very beginning. You will work alongside an experienced leadership team, contribute to the creation of new standards and have the opportunity to develop your career within a truly ambitious premium health club. If you are passionate about people, performance and delivering exceptional experiences, we would love to hear from you. Join us and help shape the future of health, fitness and wellbeing in Kuwait. Department: Family / Member Experience Reports to: Family Manager Direct Reports: Crèche Team / Childcare Assistants Location: Ras Al Ardh, Kuwait Employment: Full Time Salary: 500 KWD per month (approximately equivalent to £1,460 UK gross per month / £17,500 - £18,000 gross per year) Role Purpose The Crèche Supervisor is responsible for the safe, professional and engaging day-to-day operation of the Ras Al Ardh Crèche. The role will lead the Crèche team to deliver a safe, nurturing and premium childcare experience that gives parents complete confidence while their children are in the club. The Crèche Supervisor will be responsible for maintaining the highest standards of safeguarding, cleanliness, supervision and child engagement while creating an environment where children are excited to return. 1. Child Safety & Safeguarding • Maintain the highest standards of child safety and safeguarding., • Ensure children are supervised appropriately at all times., • Follow all club safeguarding policies and procedures., • Ensure correct child sign-in and sign-out procedures., • Verify authorised collection arrangements., • Maintain accurate attendance records., • Ensure appropriate staff-to-child ratios are maintained., • Escalate safeguarding concerns immediately., • Ensure all incidents and accidents are recorded correctly., • Maintain confidentiality regarding children and families., • Ensure staff understand emergency procedures. 1. Crèche Operations • Lead the daily operation of the Crèche., • Organise staff deployment according to attendance and demand., • Ensure the Crèche is fully prepared before opening., • Monitor capacity and bookings., • Manage child check-in and collection., • Ensure parents receive clear information regarding sessions and procedures., • Coordinate staff breaks while maintaining appropriate supervision., • Complete daily operational checks., • Ensure smooth handovers between shifts. 1. Child Experience • Create a fun, welcoming and stimulating environment for children., • Ensure the team provides age-appropriate and engaging activities. Key areas: • Age-appropriate activities., • Creative play., • Educational activities., • Arts and crafts., • Games., • Reading., • Imaginative play., • Physical activity where appropriate., • Quiet areas and appropriate rest periods. Activities should be planned around different age groups and individual needs. 1. Parent Experience • The Crèche Supervisor will be a key point of contact for parents., • Welcome parents warmly., • Build strong relationships with families., • Provide confidence and reassurance around childcare., • Understand individual children’s needs., • Communicate important information clearly., • Handle parent concerns professionally., • Follow up on complaints or issues., • Ensure parents feel their children are genuinely known and cared for., • Gather feedback and identify opportunities to improve the service. 1. Team Leadership • Lead and motivate the Crèche team., • Conduct daily team briefings., • Allocate staff responsibilities., • Monitor staff performance., • Coach team members on childcare and service standards., • Provide regular feedback., • Support recruitment and onboarding., • Ensure new employees understand safeguarding and club procedures., • Identify training requirements., • Recognise and reward excellent performance., • Address performance concerns promptly. 1. Standards & Environment • Maintain a consistently high standard across the Crèche., • This includes: Key areas: • Cleanliness., • Hygiene., • Toys and equipment., • Furniture., • Flooring., • Activity areas., • Toilets/changing areas where applicable., • Storage., • Safety equipment., • Temperature and ventilation., • General presentation. All toys and equipment should be checked regularly and damaged items removed immediately. 1. Activities & Programming • Work with the Family Manager to develop a structured programme of activities., • The programme should include a balance of: Key areas: • CREATIVE — Arts and crafts; Drawing; Painting; Construction., • EDUCATIONAL — Reading; Puzzles; Numbers; Letters; Learning games., • PHYSICAL — Movement games; Dance; Soft play; Age-appropriate fitness activities., • SOCIAL — Group games; Team activities; Cooperative play. Activities should be varied regularly to maintain engagement. 1. Member & Family Engagement • Work closely with the Family Manager and Member Experience team to create a seamless family journey., • Support family membership onboarding., • Support children’s activities., • Support family events., • Support holiday programmes., • Support kids’ parties/events where applicable., • Support parent communications., • Support family feedback., • Support member retention initiatives., • Identify opportunities to introduce families to other appropriate club services. 1. Health & First Aid • Maintain appropriate first-aid procedures., • Ensure appropriate first-aid trained staff are available in line with club requirements., • Respond appropriately to accidents and illness., • Ensure parents are informed promptly of relevant incidents., • Maintain accurate accident and incident records., • Follow emergency evacuation procedures., • Ensure staff know emergency contacts and procedures. 1. Administration & Reporting • Maintain accurate attendance records., • Monitor bookings and capacity., • Complete daily opening and closing checks., • Record incidents and accidents., • Monitor equipment and supply requirements., • Report maintenance issues., • Maintain staff records and training information., • Provide regular operational updates to the Family Manager.