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  • Front of House Team Member
    Front of House Team Member
    29 days ago
    £12–£15 hourly
    Part-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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  • Kitchen Assistant / Cook / Chef
    Kitchen Assistant / Cook / Chef
    4 days ago
    £1200–£1600 monthly
    Part-time
    Uxbridge

    📍 Grill Cartel – Uxbridge, UB8 2RT Please note: Positions at our Acton branch have now been filled. This vacancy is for UXBRIDGE only. We are looking for a reliable, hardworking and experienced Kitchen Assistant / Grill Chef to join our team at Grill Cartel Uxbridge. HOURS: • Part-time – approximately 25–35 hours per week, • Opening hours: Monday–Sunday, 5PM–2AM, • You must be flexible and available to work full 5PM–2AM shifts, including closing, • Overtime may also be available YOUR ROLE: • Preparing burgers, wraps, doner, shawarma, grilled chicken and other grilled food, • Preparing orders quickly and accurately during busy periods, • Handling Uber Eats, Deliveroo and Just Eat orders, • Taking customer takeaway orders in-store, • Food preparation and stock rotation, • Keeping the kitchen clean, organised and hygienic at all times, • Maintaining high food quality and presentation standards WHAT WE’RE LOOKING FOR: • Previous kitchen / fast-food experience, • Experience with burgers, wraps, doner, shawarma or grilled food is strongly preferred, • Able to work FAST while maintaining food quality and hygiene standards, • Good spoken English for communicating with customers and the team, • Reliable and punctual, • Able to work well under pressure, • Flexible with working days and overtime when required, • Level 2 Food Safety & Hygiene certificate preferred Training on our menu, systems and procedures will be provided. 💷 Pay: Competitive and based on experience ⏰ 25–35 hours per week 📍 Uxbridge, UB8 2RT 🚀 Immediate start available If interested, please message us with: 1. Your name, 2. Age, 3. Area you live in, 4. Previous kitchen experience, 5. Your availability, 6. Whether you can work until 2AM, 7. When you can start

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