Caseworker - Bolton
hace 14 horas
Bolton
Salary: £27,485 to £30,162 a year Contract: Secondment Working Pattern: Full-time, Part-time, Flexible working Reference Number: G Job summary We are looking for enthusiastic and motivated Caseworkers to join the Provider Assurance Teams on a secondment/fixed term basis. We are inviting applicants from all locations with the opportunity to work remotely. These roles play a key part in the success and on-going development of this service. This role is national and may require occasional travel. This is a joint recruitment for the Caseworker role across Dental, V&I, Ophthalmic, Operations and Pharmacy. Please note all contact is made via our TRAC recruitment system. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.(Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.Please ensure you provide full contact details, including email address or telephone number for each referee. The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data. What do we offer? • 27 days leave (increasing with length of service) plus 8 bank holidays, • Flexible working (we are happy to discuss options such as compressed hours), • Flexi time, • Hybrid working model, • Career development, • Active wellbeing and inclusion networks, • Excellent pension, • NHS Car lease scheme, • Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner., • Make robust decisions based on sound analysis and understanding of data sets., • Be able to deal with sensitive and confidential data., • Develop an advanced understanding of service specifications and requirements., • Be able to deal with change positively in a fast moving environment. 1. Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained., 2. Self-managing and planning your own workloads to ensure optimally effective outputs., 3. Collating and interpreting data obtained from records, other business areas and stakeholders., 4. Identify contractors or activities for each review exercise as part of a defined sampling process., 5. Manage review exercises and coordination of authorized overpayment recoveries., 6. Understanding and interpreting regulations and guidance and analyzing data to enable well informed evidence-based decisions to be made, referring exceptional risks and issues to Provider Assurance Lead7. Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings., 7. Liaising with relevant internal and external stakeholders to discuss cases., 8. Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service. Where necessary, conducts research/obtains information to resolve queries., 9. Accurately collect and collate, analyse and report information in a timely manner., 10. Contacting Primary Care Contractors and the wider NHS to discuss report content, potentially dealing with confrontational situations with a professional and productive approach., 11. Contributing towards the preparation of accurate and valid workload plans., 12. Contributing to the ongoing review and development of our casework operations, ad hoc audits and other quality assurance activities as required., 13. Ensuring your objectives are developed and owned that, in turn, fully support the service objectives., 14. Be accountable for your performance and development. Agree realistic targets, monitor and evaluate your achievement, with timely constructive feedback. • oIT literate in Microsoft packages, able to use database, word processing, spread-sheet and presentational packages to enable accurate analysis and reporting, • oUnderstanding of best practice when collecting, managing and presenting data and other information, • oAble to produce reports and operational information, • oUnderstanding of best practice when collecting, managing and presenting data and other information, • o Data validation, analysis and interpretation, • oUnderstanding of policy and procedures, • o Understanding of Primary Care Contractors supporting regulations and policies, • oSignificant demonstrable experience in a post involving data collection, validation and analysis, • oExperience in personally resolving complex queries, • oExperience of working to strict guidelines and deadlines, • oExperience of using Case Management systems