Call Centre Advisor
1 day ago
Bradford
Call Centre Advisor - Part Time\n\nBradford\n\n6 month Contract, starting 8th June\n\nMonday to Friday, including working every other Saturday\n\n£20.95 per hour\n\nTate are delighted to be working with a leading retail and commercial bank to recruit for a number of Part Time positions within their Fraud and Scams team. These roles are essential in supporting customers affected by the rapidly rising threat of fraud, ensuring they receive the understanding, protection and guidance they need during challenging moments.\n\nOur client is offering the opportunity to join their business on a Part Time 6 month contract working 25 hours a week. If you have experience working in a call centre position supporting customers with empathy, patience and understanding then we would love for you to apply. \n\nThe Opportunity\n\nYou will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it. You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam. Full training is provided to ensure that you are able to navigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.\n\nThe key details!\n\n£20.95 per hour, paid via Umbrella\nPart Time: 25 hours per week\n6 month contract\nHybrid working, 3 days a week in the office.\nOffice based in Bradford City Centre.\nWorking 13:00pm - 18:00pm Monday to Friday.\nWorking every other Saturday 10am - 15:00pm (weekday off in lieu)\n8th June start date! \n\nWhat you will be doing\n\nSupporting our clients' customers during vulnerable moments, when they most need it.\nBuilding natural rapport through great conversations with customers in a way that makes them feel protected and valued.\nShowing great personal resilience in the face of challenging customer situations to deliver great outcomes.\nChampioning customer experience, delivering a personal touch tailored to the customer's needs. Showing empathy and understanding, focused on the right outcome.\nDeveloping and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development. \n\nWhat we ask from you? \n\nExperience of working within a contact centre, additional experience of working within Financial Services is highly desirable.\nExceptional listening and communication skills with the ability to show empathy in a customer situation.\nStrong teamwork ethic and highly motivated.\nA real desire to go above-and-beyond for customers\nEffective team working skills with a flexible, can-do approach to work\nAbility to grow, adapt and change accommodating business needs and priorities \n\nTraining\n\nIf successful you will undergo paid training for a minimum of 6 weeks, at least 4 weeks of this will be onsite in the office everyday Monday to Friday 1pm to 6pm. After which the role will then be Hybrid with office attendance of 3 days per week and working every other Saturday.\n\nWhat next? \n\nIf you are interested in this position, then please apply today and if suitable one of our team will be in touch to discuss your application.\n\nPlease note the start date for this role is Monday 8th June.\n\nPlease Note:\n\nThis role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing. \n\nPlease consider this before applying. \n\nPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.\n\nTate is acting as an Employment Business in relation to this vacancy.\n\nTate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application