Sales Account Manager
hace 27 días
Saint Albans
Purpose of the Role \n\nThe purpose of the Sales Account Manager is to build and maintain strong, long?lasting relationships with our partners across all reallymoving service areas, while actively driving new business acquisition through structured prospecting and outreach activity. As a leading comparison website for home?moving services, reallymoving is committed to delivering exceptional customer satisfaction and driving sustainable business growth. As a Sales Account Manager you will manage a varied portfolio of partner accounts spanning Surveying, Conveyancing, and Removal services, acting as the primary point of contact for all partner interactions, while spending approximately 50% of your time hunting for and onboarding new partners to expand our network and revenue base. Taking a holistic, cross?service approach, you will identify opportunities to enhance performance, strengthen partner retention, and drive revenue growth across the entire portfolio through both account development and proactive prospecting. \n\nThe Sales Account Manager role is offered on a hybrid basis requiring a minimum of 2 days a week attendance at our office in central St Albans, a short walk from St Albans City station. \n\nKey Responsibilities \n\nClient Relationship Management: Build strong, long?lasting relationships across all partner service areas.\n\t\nUnderstanding Needs: Understand partners’ businesses and goals to deliver tailored, mutually beneficial solutions.\n\t\nAccount Planning: Develop and execute account strategies to meet partner needs and revenue targets.\n\t\nCommunication: Act as the primary contact for partner queries, issues, and escalations.\n\t\nCross?sell & Upsell: Identify opportunities to expand partner use of services.\n\t\nSatisfaction: Monitor partner satisfaction and resolve issues proactively.\n\t\nReporting: Provide regular performance reports and insights to drive improvement.\n\t\nNegotiation: Lead negotiations on renewals, pricing, and expanded services.\n\t\nCollaboration: Work closely with Marketing, Development, and Product teams.\n\t\nCRM Management: Keep accurate CRM records and activity logs.\n\t\nProspecting: Research and engage prospective partners through calls, email, LinkedIn, and networking.\n\t\nNew Business: Manage the full sales cycle from lead generation to onboarding.\n\t\nSales Management: Maintain a strong, active pipeline of new opportunities.\n\t\nClosing & Stakeholder Management : Present solutions and close deals with senior decision?makers.\n\t\nPipeline Performance: Track and optimise pipeline activity to meet revenue targets.\n\t\nCross Department Support: Assist other departments to ensure a seamless partner and customer experience.\n\nWhat You Will Bring \n\nMinimum of 5 GCSEs (or equivalent).\n\t\nStrong sales acumen with proven relationship?building skills and confident communication across phone, email, and in person.\n\t\nExcellent written and verbal communication, with the ability to adapt to different audiences.\n\t\nHigh IT literacy, including Microsoft Office (Excel, Word, PowerPoint, Outlook).\n\t\nAble to quickly learn and use internal systems and CRM platforms (training provided).\n\t\nExceptional attention to detail, organisation, and ability to manage multiple priorities.\n\t\nProfessional, solution?focused approach to handling complaints or escalations.\n\t\nConfident working independently and managing a varied partner portfolio.\n\t\nWilling to travel for partner meetings when required.\n\t\nInterest in ecommerce, digital platforms, marketplaces, or online marketing.\n\t\nExperience in property, surveying, removals, or service-based environments desirable but not essential.\n\t\nHands?on experience with sales/CRM tools (e.g., HubSpot, Pipedrive, LinkedIn Sales Navigator).\n\t\nStrong analytical skills with confidence interpreting performance and sales data.\n\t\nProven ability to balance account management and new business development in a target?driven environment.\n\t\nExperience working in or alongside digital teams.\n\t\nAbility to demonstrate effective use of AI tools to enhance productivity and improve quality of output.\n\t\nBe comfortable working with our company values. \n\t\nCustomer obsessed: We start with the customer and work backwards. \n\t\nAmbitious: We think long term, we think big, and we value calculated risk taking \n\t\nHumble: We are vocally self-critical and respectfully challenge others’ opinions \n\t\nUnited: We are one team \n\t\nWe’re people people: We care about our colleagues and the communities we live and work in \n\nWhy Join Us \n\nBe part of a trusted, established brand in the home?moving industry, helping consumers make informed decisions through our market?leading comparison services. \n\t\nMake a real impact by shaping partner success across Surveying, Conveyancing, and Removals — your work directly influences customer experience and business growth. \n\t\nCollaborative, supportive culture where ideas are encouraged, and your contribution is genuinely valued. \n\t\nOpportunities for development, with ongoing training, industry exposure, and the chance to broaden your expertise across multiple service areas. \n\t\nA dynamic, digital?first environment that embraces innovation and continuous improvement. \n\t\nAutonomy and trust, allowing you to manage your portfolio and build meaningful, long?term partner relationships. \n\t\nWork with a passionate team who care about what they do and are committed to delivering industry?leading service. \n\t\nCompetitive salary, performance bonus and benefits package \n\nWhat to expect from our recruitment process. \n\nVirtual HR competency-based interview with HR Manager – approx. 45-60 mins. \n\nVirtual or face to face interview with Head of Sales – approx. 45- 60 mins. \n\nFinal face-to-face interview with Head of Sales & Chief Growth Officer approx. 60-90 mins. \n\nReallymoving is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We recognise the benefits of a diverse workforce which reflects the wider population and welcome applications from all sections of the community. \n\nSadly, we are unable to sponsor employment visas at this time and therefore we can only accept applications from candidates with the permanent Right To Work in the UK or those with indefinite right to remain