Shift Operations Manager
7 days ago
Coventry
Objective / Purpose of the Department\n\nThe operations team is assembled to ensure that all operational tasks are completed safely and within a safe environment, fulfilling all customer requests and associated timelines, through adhering to all processes and instructions.\n\nObjective / Purpose of the Job\n\nThe main accountabilities of this role are to lead the performance of the shift, ensuring safety is at the forefront of the mindset of the shift. The agreed targets and budgets must be met in order to satisfy the customer of our competence to deliver a robust operational output.\n\nThe Shift OM shall maintain an open dialogue with the Operations Manager to allow timely decisions to be made. The Shift OM is also responsible for conducting and ensuring his/her team is conducting regular reviews which are to include 1-2-1’s, performance dialogues, return to works, recorded conversations, etc.\n\nThe Shift OM must promote the importance of excellent communications and engagement throughout the shift and in the wider operation.\n\nKey Accountabilities\n\nAccountability for whole operation within the working pattern of the nominated shift.\n\nEnsure that safety is at the forefront of the shift’s activities, in accordance with site and company policies and within the spirit & rules of current legislation.\n\nPromote and drive the common safety culture across the team; contribute substantially to the SIP.\n\nLead and coordinate the safety policies and aims stipulated by the site leadership team. As an example, exemplary attention to detailed accident reporting and follow-up is expected.\n\nProvide leadership and direction to the shift leadership team through coaching, guidance and example setting.\n\nEnsure that the shift leadership team are trained, advised, included, motivated and praised against directed operational targets.\n\nLead communication requirements from site leadership to shift leadership; such comms shall support a consistent message, outcome and content.\n\nManage costs, which include ownership of productivity and work study, in line with set targets.\n\nEnsure customer SLA requirements are met, with a specific focus on producing on-time output and observing customer originated instructions. Where there is scope, exceeding the SLA should be a consideration but fully agreed by site leadership.\n\nFeedback with the requisite urgency and clarity any exceptions or potential failures after ensuring that alternative options were investigated.\n\nEnsure that the shift meets and where there is scope, exceed agreed relevant Key Performance Indicators.\n\nSupport continuous improvement, leading and participating in working parties to involve and engage staff, with an aim to increase efficiency and reduce costs. Have full involvement in their implementation and success.\n\nEnsure correct daily staffing levels are managed and sufficient to meet operational requirements, liaising with agency providers against our legal obligations.\n\nDaily Activities\n\nUpdates team leaders on required targets/rates, and accuracy checks.\n\nProviding training and feedback, taking action on poor performance where required.\n\nCommunicates to shift/team on daily tasks, changes to working procedures, H&S, audit etc..\n\nCompletes shift handovers accurately with oncoming Manager.\n\nEnsure there is an appropriate level of multi-skilled colleagues to perform tasks effectively and efficiently.\n\nComplete training records to the required standard.\n\nDemonstrates great Values and ensures self and all colleagues adhere to the Company Code of Conduct.\n\nEnsures compliance to all HR Policies & Procedures.\n\nClient facing via daily meeting and throughout shift.\n\nEnsure prompt and informative handover for next shift.\n\nCoordinates daily activity with the Site Operations Manager.\n\nManages and directs work executing activities including order fulfilment, outbound, inbound and value add activity.\n\nCommunicates and reacts quickly and effectively regarding unexpected labour needs.\n\nManages labour hours and electronic time keeping systems, procedures and processes updated.\n\nInterviews and trains prospective new team members; completes appraisals/probations.\n\nEnsures all subordinate staff understand performance targets and KPIs.\n\nRole holder to ensure what is expected via briefings, Performance Dialogue’s & 1-2-1’s.\n\nDeals with complaints quickly and addresses internal and external stakeholder needs promptly.\n\nDrive innovation and recommend process improvement with involvement in Gemba walks/process confirmations.\n\nSupports but challenges change initiatives.\n\nCompletes RCAs/8D’s upon queries/complaints and as directed by line manager to establish reasons.\n\nSuggests mitigating or preventative measures following RCA analysis.\n\nRTW’s are completed on their respective shift for all absenteeism.\n\nPrepares reports for leadership as requested.\n\nAttends and engages in all meetings where necessary and as requested.\n\nAssists in maintaining physical properties, promotes and ensures a clean and safe work environment.\n\nPromotes the company in a positive and ethical manner.\n\nBe able to carry out investigations/disciplinaries.\n\nEssential Education, Experience and/or Training\n\nGCSE O Level standard in mathematics and English.\n\nSafety management and delivery, IOSH Level 4.\n\nExperience in the logistics industry of at least 7 years including palletised warehousing using MHE.\n\nExperience of managing staff (30+) on a shift, managing performance and deadlines.\n\nExtensive customer liaison in terms of regular contact and interpreting/translating service level requirements to operational activity.\n\nExcellent communication skills.\n\nPreferred Experience and Knowledge\n\nSix Sigma/Continuous Improvement/OMS knowledge preferred.\n\nAbility to use Microsoft Office, Excel & PowerPoint\n\nDays / nights 4on 40ff\n\n06:00 - 18:00\n\n18:00 - 06:00