Trabajos point a hotel en Reino Unido

Salary: London - £30,784 per annum (£14.80 per hour) National - £27,976 per annum (£13.45 per hour) Hours: 40 hours per week Contract Type: 2-year apprenticeship / Fixed Term Contract Location: South London, East of England, North London, Sussex and South England We have 5 available positions, 1 in each of the following areas: • South London - Merton, • East - Peterborough, Huntingdon, Cambridge, • North London - Newham, Tower Hamlets, Hackney, • Sussex - Haywards Heath Clarion Housing are offering you the opportunity to gain knowledge and skills working alongside an experienced trade mentor, designed to provide high-quality training and hands-on experience. If you're interested in developing a broad range of fundamental trade skills then this could be your chance to join our team working for the UKs largest Housing association. This level 2 apprenticeship includes skills in carpentry, joinery, plumbing, plastering, brick and block work, external works and associated finishing trades including tiling, painting, and decorating. Starting in August 2026 you'll gain experience in repairs and maintenance, deliver services to our residents' homes and comply with all Health, Safety and Environmental standards. You'll ensure that the service delivered exceeds customer needs, requirements and expectations by working with your mentor and colleagues to develop a culture which continually improves the customer experience. With good communication and people skills you'll promote teamwork and develop excellent working relationships with all members of staff across the Clarion Housing Group, and all other key stakeholders, both internal and external. Experience in interacting with mobile IT devices, such as smart phones or tablets and a passion to provide excellent customer service is essential. If you have a can-do attitude, are committed to learning and ensuring that repair and maintenance services continually improve then we want to hear from you. Please review the full role profile on our website before applying. The eligibility criteria for an Apprenticeship and the Property Maintenance Operative Level 2 Apprenticeships standard can be viewed on our website. Please note this multi-trade apprenticeship is delivered as block release. That means that if you are successful in securing this apprenticeship then you will need to stay away from home (in a hotel) for one week, every 5/6 weeks, with all expenses covered. This is so you can attend a learning centre in Derby. (Information is below) Closing Date: Monday 23rd March 2026 at midnight. You may receive a follow up call regarding your application prior to this date. All applications will go through an initial shortlisting stage, where CVs and answer provided within the application form will be reviewed. Candidates who are successful at this stage will be contacted and invited to take part in a telephone interview as part of the pre-screening process. Following this, shortlisted candidates will be asked to attend an unpaid one-day work placement, along with a final interview. These are scheduled to take place between April and May 2026. (If the proposed date is not suitable, your interviewer will work with you to arrange an alternative where possible.) If you are successful, you will receive a follow up call to advise. If you are unsuccessful, you will receive an email from recruitment. Training & Accommodation Successful candidates will be required to attend one-week block releases at our partnered training provider in Derby. All travel and accommodation expenses will be covered in advance. • Candidates aged 18 and over: Accommodation will be arranged in a hotel, in partnership with the training provider., • Candidates under 18: Residential accommodation will be provided by the training provider, with all residentials undergoing strict DBS checks to ensure learner safety. Families will also have the opportunity to meet the residential team to ensure candidates feel comfortable and supported., • Meals included: Breakfast and dinner will be provided for all apprentices, • Schedule: A block planner outlining the required training provider attendance dates will be shared in advance. Programme Commitment This apprenticeship has been specifically designed in partnership with the training provider to ensure a high-quality learning experience, allowing apprentices to develop their skills and share best practices as a cohort. As this is a 24-month apprenticeship, it is important that applicants fully understand and are comfortable with the commitment required before applying. If you have any questions or require further information, please contact us at . This post is subject to Basic Criminal Record Check Clearance. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. You must have been resident in the UK for a minimum of three years to meet apprenticeship funding eligibility requirements.

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

Company Overview Yellow Tree is a Real Estate Investment Fund based in Gibraltar and is dedicated to the ownership, development and management of commercial and residential real estate assets. The Yellow Tree Real Estate Investment Fund is backed by a Gibraltar-based multi-family office. Yellow Tree invests across capital and gateway cities, employing a tailored investment strategy to each geographic region. Our portfolio underscores long-term value and mirrors our dedication to excellence. Our philosophy centers on income generation, ensuring that 100% of our portfolio consistently delivers returns. We achieve this by taking an asset-by-asset approach, where each asset carries its own weight in contributing income without dilution. Each asset has its own business plan that is meticulously followed making sure that each asset performs as expected. We own and manage sustainable and high-quality properties, aligning with the objectives of leading national and international corporations. This ensures that Yellow Tree Group is synonymous with quality, reliability, and enduring success. For more information, visit us on yellowtree.com Role Overview We are seeking an exceptional Country Manager to lead our Gibraltar and UK office, overseeing a diverse portfolio of office, residential, commercial, and hospitality assets. This role requires regular travel between London and Gibraltar to ensure strong operational oversight, strategic alignment, and on-the-ground leadership across both locations. Relocation to Gibraltar would be highly desirable and strongly preferred for long-term effectiveness in the role. The ideal candidate will have deep real estate and hospitality expertise, proven experience in strategic leadership, asset strategy, and stakeholder management, and the ability to deliver results at a senior executive level. Reports to: C-level Executive Direct reports: Technical Project Managers, Property Manager, Junior Facility Manager & other as the business will expand Matrix / dotted-line reporting: Local Finance team (cross-functional reporting) Key Responsibilities Strategic Leadership & Asset Management • Review or define (where applicable) and implement the market strategy for Gibraltar and UK, aligned with Group objectives, • Develop (where applicable) or follow and implement already defined business plans at asset-level to optimise long-term value and returns, • Identify value-add opportunities, including portfolio enhancement, repositioning, and operational improvements, • Lead business planning, scenario analysis, and investment strategy for portfolio growth, • Implement and oversee all capex projects on an asset level and well as all commercial plans defined for the year of 2026. Propose similar plans for 2027 onwards., • Execute the approved budget for 2026 as well as take ownership of budget preparation for 2027 and onwards. Portfolio Oversight • Oversee performance of all assets (office, residential, commercial, and hospitality), • Ensure alignment of tenant, asset, and operational strategies to maximise occupancy, revenue, and portfolio performance, • Provide strategic guidance on property management operations to ensure high standards of service and efficiency, • Report bi-weekly to Chief Operating Officer on KPIs and points of interest Hospitality Leadership • Serve as the primary point of contact with the hotel operator, • Lead the planning and execution of renovation, upgrade and rebranding initiatives, ensuring high-quality standards and ROI, • Strategic support services to assist the Hotel Operator and the Hotel's management team implement delivery of the Current Business Plan (as may be amended to reflect our strategic advice) and any future business plan and oversee its implementation and ensure the objectives are mutually understood and met, • Monitor and report to Yellow Tree C-Level on the implementation of the Business Plan., • Oversee the Hotel Operator's performance of its obligations and services under the HMA, including oversight of the performance of any key vendor contracts entered into by the Hotel Operator in connection with the Hotel., • Attendance at calls or meetings which may be held by the YT Team and the Hotel Operator and/or the Hotel management team, providing updates and answering YT C-Level questions., • Report to C-Level any events of which the Country Manager becomes aware which could threaten the Hotels or affect its value or that of the Hotel business., • Undertake a full monthly review of the Hotel business performance, meeting with the Hotels Operator and/or the Hotel management team each calendar month to review that month's P&L and to plan future business strategy and financial performance., • Monitor guest satisfaction metrics and online reputation and advise on corrective action plans where applicable, • Oversee pricing strategies, segmentation and channel mix., • Provide input on rate parity, OTA mix, and direct booking strategies., • Review marketing ROI and conversion rates., • Review balance sheet and cash flow, in addition to P&L., • Evaluate internal controls and audit compliance, including fraud prevention measures., • Identify cost-saving and efficiency opportunities., • Identify, make recommendations on investment and performance strategies and concepts (including the provision of assistance with technical, economic and financial analyses) as seem necessary and useful to enhance and maintain the financial performance of the Hotels business., • Prepare rolling Capex reserve planning and monitor use of FF&E reserves., • Advise on investment strategy and ROI analysis., • Review the Hotels Operator's requests for capital expenditure as needed and prepare the case for Client approval where required. Oversee planning and execution of CapEx projects., • On an annual basis, negotiate the Hotel's annual budget with the Hotel Operator and the Hotel's management, • Assist finance team in annual valuation reports done by a reputable 3rd party company as chosen by the finance team., • Operational audits of Hotel departments (including housekeeping, F&B, maintenance)., • Monitor and advise on sustainability initiatives (energy usage, waste reduction, etc.), • Report to C-level (via in-person meetings or video conference call) on a monthly basis with a full explanation of our progress on the various workstreams comprised in monthly KPIs and areas of interest, • Prepare and deliver within 10 Business Days of the end of each calendar month a monthly “Dashboard” report which covers the current trading position, commentary on the month, the areas of focus for YT and the Hotels Operator and the Hotel's management team, and an update and commentary on the ongoing year end forecast against budget. Stakeholder Management • Build and maintain strong relationships with key tenants, investors, local authorities, and external partners, • Represent the company externally, enhancing reputation in the Gibraltar and UK market, • Provide clear, high-level reporting to the Board and Group executives on portfolio performance and strategic initiatives Acquisitions & Market Intelligence • Ensure the business plan is prepared accurately and aligned with strategic objectives; analyze performance reporting and work closely on continuous improvements, • Define and implement the leasing strategy for the rest of the portfolio, • Oversee future acquisition and integration into the portfolio as well as execution of the business plan and viability model post-acquistion, • Provide input on potential acquisitions, including market trends, feasibility, and asset potential, make sure that the business plan and assumptions are fully implementable, • Support due diligence and integration planning for new investments, • Identify strategic opportunities for portfolio expansion and optimisation Governance & Compliance • Ensure compliance with local regulations and corporate governance requirements, • Monitor portfolio risks and implement mitigation strategies at a strategic level Candidate Profile • 5-10+ years Senior management experience in real estate and hospitality, • Proven track record in strategic asset management and portfolio optimisation, • Experience overseeing multi-asset portfolios, including office, residential, commercial, and hospitality properties, • Strong background in hospitality strategy, operational leadership, and asset development, • Experience in insourced property management oversight desirable, • Knowledge of the Gibraltar and UK market highly preferred, • Strategic thinker with the ability to translate strategy into actionable plans, • Commercially astute with P&L oversight and financial planning experience, • Strong leadership, negotiation, and stakeholder management skills, • Excellent communication and presentation skills for senior-level engagement, • Ability to manage complex portfolios in a dynamic, fast-paced environment, • Right to work in UK, • English proficiency, • Credible, confident, and influential, • Highly accountable with a strong ownership mentality, • Pragmatic, resilient, and solution-oriented, • Strong networker, capable of representing the company at the highest levels Benefits • We offer competitive salary packages, great learning and development opportunities., • Opportunity to be part of a dynamic growing team in a fast-growing Real Estate group, • Performance Bonus, • Team Building, • Celebration and parties, • Loyalty gifts, • Gift Cards Women’s Day & Men’s Day, • Extra free days: on your birthday the company gifts you a day off, • Birthday cake, • Holiday Baskets Yellow Tree is a GDPR compliant company, by applying to this job post, you consent with your data being processed in accordance with our Privacy Policy which you can find on Yellow Tree is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

The Role: Director of Engineering Sector: Hotels Location: London Salary: Up to £80,000 I am delighted to be working with this 5* property in Central London. This hotel offers unique guest experiences and seamlessly blends charm and hospitality across the board, and we are looking for a Director of Engineering to join them. This role is all about the people and place. A balance between developing a team and ensuring that standards are kept high. Does this sound like you? Leadership – be present, lead from the front and build a respectful culture and structure in the team Compliance & Risk Management – including fires safety, Statutory Servicing and Auditing. Document tracking and logging and integrating frameworks Budget awareness – CAPEX / P&L – contract negotiation for one-off jobs and rolling annual contracts. Understanding Luxury environment – 5*, guest experience is paramount. Being presentable and greeting people, not rushing to get things done, instead being sympathetic to the live environment, prioritising tasks effectively. Strong Engineering knowledge - of HVAC, BMS, Electrical switchgear – frequency and testing. Qualifications / Experience • NEBOSH qualified, • 10 year experience leading engineering teams in a Hospitality / Hotel Setting, • Qualified in an Engineering discipline, • Flexible, approachable, visible, • Highly organised with solid experience across PPM, Contractor Management and Asset lifecycle, • Excellent financial management skills – budgets, negotiations, cost saving, • Happy to be hands on in a role – swiftly remedy faults and be first point of contact, • Exceptional H&S knowledge – promoting a culture of safety You MUST be able to live and work in the UK without restriction

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa. About the Job An opportunity has arisen for a Membership Coordinator to join us Jumeirah Carlton Tower in The Peak Spa. The main duties and responsibilities of this role: • Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback., • Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos., • Support the coordination and communication of member events, activities, and experiences., • Build and maintain positive relationships with members, ensuring a warm, personalised, and consistent level of service. Greeting by name where possible., • Maintain accurate and up-to-date member records on MRM, Book4time and Sales Reconciliation sheet., • Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation. About you The ideal candidate for this position will have the following experience and qualifications: • Excellent listening skills and customer orientation., • Adaptability and appreciation of cultural diversity, • Passion for driving excellence, • Adaptable and flexible, • Similar experience in a similar role within a luxury Hotel. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

Safety and Security Manager – Park Plaza Westminster Bridge London At Park Plaza, first-class safety and security is every bit as important to the hotel experience as a great night’s sleep in this stylish location. That is why your contribution as our Safety and Security Manager is so important. Park Plaza Westminster Bridge Hotel is our largest hotel with 1023 rooms and is a very busy operation. Under the support and guidance of the relevant Senior Manager, you'll perform Head of Department duties connected to all Safety & Security services to our guests, employees, visitors, their belongings and all hotel assets. Delivering a personalised high standard of customer service. Effectively manage your department, being a hands on leader. As one of London’s largest and busiest hotels, Park Plaza Westminster Bridge regularly hosts high‑profile events and VIP guests. We’re seeking a Safety & Security Manager with proven experience managing complex operations, collaborating with external agencies, and overseeing health & safety for large‑scale environments. Your main duties as our Safety and Security Manager: • Surveillance duties, public area vigilance for external areas of the hotel, • Handling security and safety breaches, conducting investigations, • Follows guidance and instructions given by leadership team, • Attends and completes all mandatory Health & Safety training, and is responsible for hygiene & health & safety within the department, • Advising management of best practice, being solution focused, as well as improving & implementing security protocols to protect the business, • Communicates effectively with both internal and external guests via written correspondence, phone and face to face, • Engages with colleagues and guests, conducting & assisting sales with client show-rounds, • Clear communication both written and verbal, • Strong emphasis on managing and developing a team including training, • Working with 3rd party agencies when necessary, • Formulating of 90-day-action-plans and projects that have been assigned by the General/Hotel Manager, • Plan, assist and participate in safety/security audits and submit follow up reports, • Oversee the security control room operations, monitor training and competency in the use of all systems within the security control room, • Monitor that the Security Officer schedules are appropriate for the requirements of the operations of the hotel, • Complete weekly payroll with the Assistant Security Manager, • Review security incidents/breaches and implement relevant changes, maintaining an incident log in the diligence system, • Maintain and put correct measures in place to ensure that the systems for the control of all guest room entry keys, master keys and electronic devices are correctly audited and that all operating procedures are always followed., • Record-keeping of Lost and Found Property procedures, • Establishes/maintains strong relationships with relevant civil authorities and law enforcement and be main point of contact for the Police, law enforcement agencies, local authorities & government agencies (such as the EHO), • Assist with any VIP reconnaissance and fact finding duties, • Ensure that the staff entrance procedures are always maintained, including staff bag searches, • Ensure that the Security Officers patrol the hotel in its entirety at least once per shift (twice per team) and report any irregularities and breaches, • Coordinate any emergency and evacuation procedures, • Ensure that the hotel crisis management plan is updated monthly, • Provide regular training to HODs on the hotel's emergency evacuation procedures, • Assist and deliver the implementation of inspection programs, • Revise departmental SOPs as necessary, • To maintain and monitor the provision of information required by the CCTV operator, • Oversee team members dealing with valuables / lost property / or guest room safes and ensure that all property is audited weekly, • Attend internal/external meeting where necessary and chair the health and safety committee What we’d like to see from you: • Extensive experience in the hotel safety and security industry, • Minimum qualification: IOSH Managing Safely; Desirable: NEBOSH certification, • Minimum qualification: SIA Certification Level 2; Desirable: SIA Level 3, • Essential: passing of Basic DBS check, • Previous successful management experience with a strong ability to handle conflict in a personable manner, • Knowledgeable in CCTV operations, fire safety, emergency training, criminal and health and safety investigations, and possesses relevant report writing & clear communication skills. Benefits of working for us as our Safety & Security Manager: • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Start with 30 days of holiday per year - including bank holidays, increasing with years of service, • Discretionary bonus, • Two free meals per day, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • 24/7 employee assistance programme, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Criterion Capital is seeking a Design Manager to control the design development process and the consultants teams for our commercial to hotel conversion projects. The Design Manager will be responsible for managing the entire design process and consultant teams, ensuring that design solutions meet client and the ERs, project cost and timescale goals, and all relevant regulatory requirements. The ideal candidate will have commercial conversion experience, and rounded experience on hotel projects delivery (Fit Out, Envelope and Services). Job Overview • Manage and oversee the consultant and contractor design process for our hotel conversion projects, ensuring all consultants’ designs meet the project’s functional, aesthetic, and technical requirements. Monitor the Consultants deliverables and programs for each stage,, • Identify and recommend early involvement of specialist packages and coordinate the work of external specialist contractors and suppliers, • Collaborate closely with the project management and operations team to ensure designs are aligned with project scope, budget, and programme and the relevant information has been shared between the project team, • Serve as the primary point of contact for all design-related matters related to the project(s), communicating effectively with clients, project managers, and construction teams., • Facilitate design review meetings with stakeholders to present concepts, obtain feedback, and refine designs to achieve final approvals., • Identify and Proactively address potential design challenges and risks that could impact costs, timelines, or project feasibility., • Incorporate sustainable design principles into all projects, ensuring that designs minimize environmental impact and adhere to green building standards where applicable., • Ensure the Consultant information format and output as well as production of all design documentation, is accurate, complete, and clear, • Support the construction stage by managing on behalf of the Principal Contractor all relevant duty holder process, • Contribute to the project QA/QC processes required to be established to ensure that the agreed design is closely controlled on site; About You: • A minimum of 3 years’ industry experience in consultancy and/or design manager roles within main contract or developer business’, • Experience as a Design Manager or similar role, preferably in hotels, or related fields., • Bachelor’s degree in architecture, or a related field., • Ability to manage design teams and coordinate with multiple stakeholders., • Experience in managing design projects within budget and to the highest quality standards., • Understanding of construction methods and how design choices impact project feasibility and costs and achieve compliance with current building regulations., • Proficiency in design software (e.g., AutoCAD, Revit, SketchUp) and familiarity with project management tools (Procore).

Relationship Manager/Director – Hotel Finance Location: London An established international bank is seeking an experienced Relationship Manager/Director to join its growing Hotel Finance team in London. This is a front-facing origination and portfolio management role, focused on developing and managing a portfolio of hotel clients across the UK. The successful candidate will be responsible for winning new business, structuring and executing transactions, and ensuring robust ongoing portfolio oversight. The Role You will: • Originate and execute new hotel finance transactions., • Develop and maintain strong relationships with new and existing clients, acting as the primary point of contact across the full lending lifecycle., • Structure, negotiate and execute facilities, including pricing, terms and conditions, and security packages., • Prepare high-quality credit papers (new deals, amendments and extensions) for Credit Committee approval in a timely manner., • Issue Heads of Terms and facility documentation and manage transactions through to completion., • Conduct detailed credit and risk analysis, including financial modelling and covenant assessment., • Monitor a portfolio of hotel lending exposures, including site visits, covenant compliance, risk monitoring and early identification of potential issues., • Liaise with valuers, lawyers, monitoring surveyors and other external advisors throughout the deal and monitoring process., • Ensure all lending and monitoring activity is conducted in line with internal credit policy, regulatory requirements and best practice., • Proactively monitor financial and non-financial covenants, external ratings and watchlist accounts., • Identify and escalate emerging risks in a timely manner, ensuring appropriate mitigation strategies are implemented., • Oversee interest and fee collection and manage any delinquent positions., • Support internal audits and loan reviews, responding to queries and addressing any exceptions., • Work closely with the Head of Hotel Finance and collaborate with Analysts and Assistant Relationship Managers to ensure best practice across the team., • Mentor and support junior team members, contributing to their professional development., • Proven experience in real estate or hotel finance within a bank or specialist lender., • Strong credit analysis and structuring capability, with experience preparing and presenting credit papers., • Demonstrable track record in client relationship management and business development., • Strong understanding of risk management, covenant monitoring and secured lending structures.

Front Office Coordinator Salary £28,808 (to be increased in April) Full time, permanent, 40 hours per week A Front Office Coordinator is essentially the "air traffic controller" of the hotel. They manage the flow of information between guests and departments, ensuring that the first point of contact, whether via phone or digital booking, is seamless. The Front Office Coordinator serves as the central hub of guest services and internal communication. This role is responsible for managing the hotel switchboard, processing room and dining reservations, and coordinating guest requests to support the front office reception team to ensure flawless experience from pre-arrival to check-out. Responsibilities • Communication Hub: Manage all incoming calls (switchboard), directing inquiries to the appropriate departments or handling guest needs directly., • Reservations Management: Process bookings via phone, email, and online systems; manage cancellations, modifications, restaurant bookings and private dining., • Guest Liaison: Act as the primary point of contact for guest inquiries regarding hotel services, local attractions, and amenities., • Revenue Support: Identify opportunities to upsell room categories or hotel packages to maximize property revenue., • Administrative Coordination: Maintain accurate guest profiles, handle billing inquiries, and ensure the front desk team is briefed on VIP arrivals or special requests. For more information, please see the ___ Closing date for applications: There is no closing date we will be sifting and interviewing candidates as we receive suitable applications. Interviews: Initial half hour telephone call will be followed by a face-to-face interview To apply please send your CV and covering letter quoting reference RSM144 to The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category. The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link:

The Events Coordinator for Knotel at Old Sessions House will play a crucial role in leading and managing the external event schedule at Old Sessions House, our corporate members club business. You will be responsible for overseeing the execution and delivery of a variety of events, ranging from conferences, weddings, dinner parties and celebrations for 10 people right up to 400. They will depend on you for attention to detail, having the foresight to spot possible problem areas in events and being an expert problem solver under pressure, allowing for smooth events that wow our customers. The ideal candidate will possess exceptional organisational skills, strong attention to detail, and the ability to multitask in a fast-paced, high-end environment. Key Responsibilities: ● Collaborate with the events team to coordinate external events, including weddings which form a significant and high-profile part of our annual programme, providing a world-class level of service with smooth operational execution, ranging from hosting company off sites to delivering full house production. ● Lead with a troubleshooting mindset. If an unexpected issue arises, you will be the point of contact for solving it and ensuring the customer's event continues to run smoothly. ● Coordinate with internal departments to ensure proper setup, staffing, and support for each event. Ensure external services inclusive, cleaning, security and furniture removal are organised and booked. ● Communicate effectively with the customer in order to capture and execute on their needs as best as possible. ● Invoice and ensure deposits and payments are made in a timely manner. ● Create detailed and accurate event function sheets to ensure cross functional teams have visibility around expectations and event timeframes. Accountable to ensuring cross functional teams are aware of support needed for seamless execution. ● Oversee event execution from start to finish. Working closely with the back of house team to ensure the house is reset to a high standard post event. ● Provide post-event evaluations, analysing feedback from members and staff, and external clients, and identifying areas for improvement. ● Conduct house tours with all prospective clients. ● Work with the events team to track all events enquiries on the CRM board daily. Qualifications: ● Bachelor's degree in Hospitality Management, Event Planning, or a related field is preferred. ● Proven experience in event coordinating preferably in a high-end hospitality, members club, or luxury hotel environment. ● Strong knowledge of event planning principles, including logistics, vendor management, and on-site coordination. ● You thrive when hosting people. ● Excellent organisational and time management skills, with the ability to handle multiple projects simultaneously while maintaining attention to detail. ● Exceptional interpersonal and communication skills, with the ability to interact effectively with members, staff, and external partners. ● Strong problem-solving skills and the ability to handle unforeseen circumstances with grace and professionalism. ● Must have flexibility to work regular evenings, weekends, and holidays as required by the event schedule. ● Knowledge of health and safety regulations and risk management practices related to events. Benefits: ● Competitive salary and benefits package. ● Opportunities for professional growth and development. ● A dynamic and collaborative work environment. ● Access to networking events and industry-related activities. ● The chance to be part of a vibrant and innovative company.

Chief of Staff for UHNW Entrepreneur (Family Office / Private Office) • Location: London & UK (Hybrid), • Contract: Full-time, permanent, • Salary: £120,000 – £150,000 gross p.a. (D.o.E.), • Start Date: As soon as possible – handover period through to June 2026, • Reporting To: Directly to the Principal The Opportunity We are seeking a highly organised and proactive Chief of Staff to support a UHNW individual managing multiple active businesses across diverse industries. Acting as a strategic partner and trusted conduit between the Principal and all business stakeholders and family members, this role delivers high-impact support across UK-based business operations, enabling effective communications, governance, stakeholder engagement, and operational oversight. The focus is predominantly commercial, with personal and family priorities forming a natural but secondary part of the landscape. This is a replacement hire for a well-established role. The outgoing Chief of Staff built the infrastructure, systems, and trusted relationships that now define the position. The incoming candidate will inherit a strong foundation with a collaborative support team and a Principal who has evolved significantly in his ability to delegate. A thorough handover period through to June 2026 will be provided. The role is hybrid: the Principal splits his time between a Central London office and business operations in the Midlands. The successful candidate should be willing to spend 2–3 days per week in the Midlands (with hotel accommodation provided on-site) and can work flexibly from London or from home on remaining days. Driving is not required – direct trains run from Central London to the Midlands location. Requirements Must-Haves • Proven experience in a Chief of Staff, Senior EA, or equivalent strategic support role reporting directly to a UHNW individual, founder, or C-suite principal. This is not a step-up role – candidates must demonstrate a strong track record at this level., • Background in at least one of the following: corporate/structured environment (Big 4, management consulting), luxury hospitality or lifestyle brands, or high-growth start-up/founder-led business. A combination is particularly valued., • Understanding of what it means to support a high-profile principal across business and personal domains – the focus is commercial and strategic, but personal requests are part of the territory and require a willing, flexible approach., • Exceptional communication skills with the ability to engage credibly and warmly at all levels, from contractors and household staff to investors and board members., • An “under the radar” personality – not precious about status or hierarchy, flexible, open, grounded, and approachable. Must be comfortable with the full spectrum of the role, from strategic projects to practical errands., • Strong project management capability with a track record of driving initiatives forward, maintaining budgets, and ensuring principals are fully prepared for all commitments., • Fluent English with excellent written and verbal communication., • Bachelor’s degree minimum; Master’s or postgraduate qualification preferred., • Understanding of or interest in the sports, entertainment, or hospitality sectors., • Experience managing or coordinating a small support team (EA, PA, Property Manager)., • Exposure to UHNW family offices, private wealth, or luxury hospitality environments., • Familiarity with event management, corporate hospitality, or venue operations., • Experience with liaising with management teams and key stakeholders across different businesses. Why This Role • Inherit a well-established infrastructure with clear processes, systems, and a trusted support team already in place – the hard groundwork has been done., • Work directly alongside a self-made UHNW entrepreneur across a genuinely diverse and exciting portfolio: financial services, UK manufacturing, and professional sport and hospitality., • Hybrid working model with flexibility across London, the Midlands, and home – with on-site hotel accommodation provided., • A Principal who has significantly evolved in his approach to delegation and now genuinely values and relies upon his Chief of Staff., • A generous handover period with the outgoing Chief of Staff through June 2026 to ensure a seamless transition. Key Responsibilities Strategic, Business and Executive Support • Serve as the Principal's strategic right hand across all business matters, acting as gatekeeper, advisor, and execution partner., • Drive strategic initiatives, projects, and special assignments across the Principal's portfolio of businesses., • Attend key meetings alongside the Principal, prepare agendas and briefing materials, take minutes, and own follow-up actions., • Manage and anticipate competing priorities across four calendars (business, investment, family, and sporting)., • Act as the primary point of contact for the Principal, managing internal and external stakeholders with discretion and professionalism., • Build and maintain trusted relationships across all businesses, household staff, family members, and external partners., • Support coordination between business and personal affairs, ensuring the Principal’s personal and family needs are handled efficiently alongside commercial priorities., • Oversee project delivery across the portfolio – from office refurbishments to strategic business initiatives – ensuring timelines and budgets are maintained., • Work in close partnership with the Principal's EA to ensure cohesion and alignment across scheduling, communications, and task management – acting as a unified front in supporting the Principal's daily and long-term priorities., • Support the Principal’s time management, proactively building in buffer time and ensuring he is prepared and punctual for all commitments., • Handle ad hoc personal requests with discretion, flexibility, and a solutions-oriented mindset., • Work together with EA to ensure all personal, family and philanthropic matters/events are prioritised and events are organised as required. Additional Information This role is employed under one of the Principal’s business entities and on top of a competitive base salary you will also be awarded with discretionary bonuses. Success metrics are set collaboratively with the Principal, with a hands-off management style – you will know you are excelling when things run smoothly, surprises are eliminated, and the Principal is consistently prepared and supported. Application Process Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

TRAVELLING DIRECTOR OF GLOBAL RESIDENCES & OPERATIONS FOR EUROPEAN PROPERTY PORTFOLIO • Location: Italy with regular travel to Switzerland and France, • Salary: €110,000 gross p.a. (D.o.E), • Contract: Full-time, 12-Month FTC, Rolling & Renewable (Contractor/Freelance Structure), • Languages: English essential | French and Italian a strong advantage, • Start Date: As soon as possible The Opportunity A warm, private, and highly respected international family are seeking their first dedicated Travelling Director of Residences & Operations. This is a newly created role - one that has been designed to bring professional structure, genuine calm, and consistent excellence to the management of a wonderful portfolio of private properties across Italy, Switzerland and France. This is a growing family who are mobile, fast-paced, and deeply engaged with the way their homes are run. Both principals are warm, generous and very much hands-on, with high standards and a genuine appreciation for people who bring excellence to what they do. Their Chief of Staff handles the commercial and corporate side of the family's affairs; this role is its domestic counterpart. The incoming Director will take ownership of everything from household operations, staff management and contractor relationships, to the oversight of active renovation projects and a childcare team of multiple nannies. Critically, the systems are currently fragmented, and one of the most exciting early tasks will be to build the operational bible from scratch. This is a rare chance for an experienced private household operator to come in, make something their own, and grow with a family who genuinely values excellence. REQUIREMENTS Must-Haves • Proven multi-property private household management experience at UHNW or equivalent level – Properties Manager, House Manager, Multi-Estate Manager or similar. This is not a step-up role; candidates must demonstrate a strong track record at this level., • Experience managing dedicated housekeeping and household staff across multiple residences - comfortable setting standards, managing rotas and holding teams to account across different locations., • Project management experience – ideally overseeing renovations, builds or large-scale property refurbishments, acting as the principal's representative with architects and contractors., • EU passport holder or existing right to live and work in Italy, Switzerland and/or France., • Genuinely mobile – comfortable travelling weekly with the family across three countries and adapting to an evolving schedule., • English at a fluent or native level., • 24/7 mindset – responsive and available without the expectation of being physically on-call around the clock., • French language – a significant advantage., • Italian language – the majority of the role is based in Italy., • Experience coordinating childcare teams or indirectly managing nannies., • Private household, family office or Royal household background at a senior level., • Flair or genuine passion for interiors, design and the detail of beautifully run homes – formal qualifications are not required., • Experience in a newly created or standalone role – comfortable with ambiguity and building from the ground up. Why This Role • A blank canvas – build the operational systems, processes and household manual from scratch in a newly created position., • Principals who are warm, grounded, and genuinely appreciative of outstanding talent., • A travel-rich lifestyle across beautiful properties in Italy, Switzerland and France., • Real scope and autonomy – no micromanagement, an opportunity to work as part of a team., • Accommodation provided in each location, at the private properties or arranged nearby, depending on the candidate preference., • Competitive contractor package, which is open to discussion for – and can be structured to suit – the right candidate. KEY RESPONSIBILITIES Household Management • Full ownership of all residences: utility payments, maintenance schedules, seasonal upkeep and property inspections across Italy, Switzerland and France., • Day-to-day management of dedicated housekeeping staff based at each residence, as well as cleaning teams across all properties – including rotas, standards and performance., • Contractor sourcing, briefing and management across all sites., • Building and maintaining a centralised household manual and operational bible – codifying all systems and processes from scratch., • Acting as the single point of accountability for anything property, operations or contractor-related across the estate. Special Projects & Renovations • Overseeing two active renovation projects across the estate – acting as the family's representative on the ground, • Liaising with architects and project managers; translating progress into clear, confident updates for the principals, • Coordinating furniture, art and specialist purchases as properties are developed and refreshed, • A genuine flair for interiors, design and the detail of beautifully run homes is warmly welcomed; formal qualifications are not required Childcare Team Coordination • Management and scheduling of three nannies – this is not a hands-on childcare role, • Coordinating the childcare team's schedules in line with the family's weekly movements and travel calendar, • Maintaining clear and proactive communication between the childcare team and the principals at all times Additional Information The family move between properties on an approximate weekly basis – this is a genuine travelling role. Time is split approximately 60% Italy, 20% Switzerland and 20% France, with up to 10% of the role workable remotely from a home base if desired. Working hours are Monday to Friday, with on-call availability and a 24/7 mindset expected. Accommodation is provided on-site at private properties or at a nearby hotel, based on candidate preference and property logistics. Application Process Only shortlisted candidates will be contacted. If you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.

Criterion Capital is seeking an experienced MEP Design Manager to oversee and manage the MEP design for multiple office-to-hotel conversion projects, and residential projects. This role requires an expert in building services engineering with strong leadership abilities to deliver fully integrated MEP solutions that meet project objectives, client expectations, and regulatory requirements. The ideal candidate will ensure that MEP designs are innovative, cost-effective, energy-efficient, and fully aligned with the unique requirements of hotel conversions. • Lead and manage the full MEP design process for multiple office-to-hotel conversion projects, ensuring all systems (mechanical, electrical, and plumbing) are optimised for functionality, efficiency, and cost., • Collaborate with architects, structural engineers, and other design professionals to ensure MEP designs are fully integrated into the overall project and support the hotel’s operational needs., • Take ownership of MEP design decisions, providing technical expertise on HVAC, electrical, plumbing, and fire protection systems., • Manage external MEP design teams, including consultants and contractors, ensuring clear communication and alignment with project goals., • Act as the primary point of contact for all MEP-related matters, providing regular updates to project managers, clients, and construction teams., • Collaborate closely with the Senior Design Manager and Senior Project Manager to ensure the MEP design supports the overall construction programme and project objectives., • Oversee the development of detailed MEP designs, including HVAC, electrical, plumbing, and fire protection systems, ensuring all designs meet regulatory requirements and industry best practices., • Review and approve detailed design documents, including drawings, specifications, and calculations, ensuring accuracy and compliance with relevant standards., • Ensure all MEP designs comply with local building codes, health and safety regulations, and hospitality-specific requirements., • Manage the process of obtaining necessary permits and approvals for MEP systems, working with regulatory authorities to ensure timely approvals and compliance throughout the project lifecycle., • Ensure seamless integration of MEP systems with architectural and structural components, resolving any potential design conflicts early in the process., • Stay updated on the latest advancements in MEP design, energy efficiency, and sustainable building services, integrating new technologies where appropriate to enhance project outcomes., • Manage the MEP budget, ensuring all systems are designed within cost parameters and identifying opportunities for value engineering without sacrificing quality or functionality., • Review contractor and supplier bids for MEP systems, ensuring competitive pricing and quality standards are met., • Ensure all MEP design documentation is accurate, organised, and up-to-date, including drawings, specifications, and technical reports., • Implement and enforce quality control processes throughout the MEP design and construction phases, ensuring that installations meet the highest standards of workmanship., • Maintain meticulous records of all MEP design changes, approvals, and as-built documentation, ensuring compliance with project and regulatory requirements. About You: • A minimum of 5 years’ industry experience in consultancy and/or design manager roles within main contract or developer businesses., • Bachelor’s degree in mechanical, electrical, or building services engineering or a related field., • Proven experience as an MEP Design Manager, ideally within hospitality, commercial-to-residential conversions, or related fields., • Strong knowledge of MEP systems design, including HVAC, electrical, plumbing, and fire protection systems, with an emphasis on energy efficiency and sustainability., • Experience leading the design and coordination of MEP services for large-scale projects, with a proven track record of delivering high-quality, cost-effective designs., • Expertise in local building codes, regulations, and standards relevant to MEP design in the hospitality industry., • Ability to manage multiple projects simultaneously, ensuring timely and high-quality delivery of all MEP design services., • Excellent communication skills, with the ability to work effectively with multidisciplinary teams, clients, and external consultants.

Criterion Capital is seeking a proactive and detail-oriented Project Manager to deliver conversions from inception to completion. This role requires someone who is able to challenge conventions to take full ownership and manage projects/teams and create comprehensive project plans outlining the scope, objectives, programme, resources, and budget. • Oversee and deliver multiple office-to-hotel conversion projects simultaneously, ensuring that each project adheres to quality standards, timelines, and budgetary constraints., • Develop comprehensive project plans outlining the scope, objectives, schedule, resources, and budget., • Drive the entire project lifecycle, from pre-construction through to project handover, ensuring clear progress tracking and milestone achievements., • Lead and coordinate diverse project teams, including internal staff, external contractors, and consultants, ensuring alignment with project goals., • Obtain necessary permits and maintain accurate and organised project records, including contracts, change orders, and inspection reports., • Negotiate contracts to obtain the best terms and value for the business., • Create detailed project timelines and milestones, ensuring adherence to project schedules., • Identify potential risks and address and resolve any issues or conflicts that arise during the project lifecycle., • Closely manage and challenge design teams and other construction professionals to ensure alignment with the project objectives., • Serve as the primary point of contact for internal client, stakeholders, and team members, providing regular updates on project status, • Implement and enforce quality control measures and ensure compliance with safety regulations and promote a safe working environment., • Maintain accurate and organised project records, including contracts, change orders, and inspection reports and ensure all documentation is up to date and in compliance with local regulations About You: • A minimum of 10 years’ experience in construction project management, • A proven track record managing medium to large-scale conversions including cut and carve., • Experience in the hotel and/or residential sector is a plus., • Bachelor’s degree in Construction Management, Civil Engineering, or a related field., • A Masters degree or additional certifications (PMP, CCM) are a plus., • Strong knowledge of construction methods, materials, and regulations., • Strong technical services knowledge., • Excellent leadership, communication, and negotiation skills., • Problem solver., • Proficient in project management software and tools (ASTApp, Procore, Excel)., • Initiative to challenge and drive projects forward., • SMSTS, CSCS black or white card, • First Aid, Fire Marshall, PASMA

Commercial Manager - Exhibitions £38,000 - £48,000 + Uncapped Commission + Excellent Benefits London Hybrid Industry leading luxury events business seeks a highly talented Commercial Manager to join their sales team selling exhibition and sponsorship across their leading hospitality and luxury hotel events portfolio. This role will focus on the sponsorship side of exhibitions so strong sponsorship or exhibition sales experience is key for this role. Our client's events are widely recognised as the leader in their field and their fantastic company culture has been widely recognised with numerous industry awards. This role has fast-track progression, within 12 months the plan is for this role to move into leadership with strategic and organisational responsibilities. We are looking for a highly driven, ambitious, proven exhibition sales person who is results focused. Candidate Profile: • Minimum of 2 years of exhibition sales experience, ideally sponsorship led and a proven track record of driving sales results., • Demonstrated success in achieving results within exhibitions and sponsorship sales, consistently meeting and exceeding targets., • Highly organised, with the ability to effectively prioritise and manage time to maximize productivity and achieve goals., • High emotional intelligence, skilled in building and sustaining strong relationships with both internal and external stakeholders. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Exciting Opportunity Alert! Join Rendall & Rittner as a Day Duty Manager Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Day Duty Manager. This is an incredible career opportunity with a fantastic package. Position: Day Duty Manager Location: Chelsea Barracks, London, SW1W 8BT Working Hours: 5 days a week initially, and then Pitman Rota – 2 days on, 2 days off, 3 days on, 2 days off etc. Salary: up to £41,500 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 24 days of holiday inclusive of national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at the iconic Chelsea Barracks, an ultra-high-end prime residential development in Belgravia compromising of a collection of apartments, penthouses and townhouses, set around seven garden squares. Resident’s amenities include a private residents club, state of the art spa and gym facilities, private cinema, billiards room, residents' lounge, and business suites. Key Responsibilities and Requirements: As a Day Duty Manager at Rendall & Rittner, you will: • You will have a prime luxury residential or hotel background working in a similar managerial role, responsible for the of front of house operations while delivering world class excellence in customer service standards., • Responsible for ensuring delivery of high-end quality customer service for residents, tenants and guests, and handle day-to-day matters in a prompt and professional manner., • You will have experience working closely with management to ensure SOPs are adhered to and improve policies and procedures., • You have experience conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems, • As a leader you will be responsible for managing your team’s performance, appraisals, training, development, rotas (holiday, sickness) and any ER related matters in conjunction with the required parties., • You will bring strong experience in delivering outstanding customer service, managing complaints effectively, and leading teams in a professional and supportive environment, inspiring and engaging those around you., • Responsible for managing the work permits and supervising contractors whilst they are on site., • You will thrive in a fast-paced and dynamic environment, demonstrating strong organisational skills, the ability to multitask, and sound decision-making under pressure., • You will act as the main point of contact for queries and feedback, handling situations confidently and resolving issues efficiently in the moment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1" Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Sous Chef - JOIA Battersea JOIA is the first London restaurant by award-winning two Michelin-starred Portuguese chef Henrique S Pessoa and is inspired by Henrique's culinary heritage and travels across the Portuguese Iberian Peninsula. 'JOIA' meaning 'jewel' in Portuguese, is located on the 15th floor at the top of the new art'otel London Battersea Power Station, visitors will find a stunning setting with unique views across London. Henrique S Pessoa's menus for JOIA use authentic Iberian ingredients as the starting point for unique dishes that bring delicious new flavours in combination with meticulously sourced British produce. Your journey so far We are looking for a Sous Chef who has a passion for culinary excellence and a proven ability to lead high-performing kitchen teams. This is an exciting opportunity for a creative and driven individual who thrives in a fast-paced, high-volume environment and is committed to delivering memorable, high-quality dishes every time. As our Sous Chef you will receive: • Salary: Highly competitive plus Tronc, • Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • 30 days of holiday per year - including bank holidays, inc...

Millennium Hotels and Resorts UK are looking for an experienced Internal Control Manager to take ownership of internal controls across our UK & EU hotel portfolio. This is a highly visible role with real impact - strengthening governance, improving consistency across properties and ensuring the region stays ahead of internal audit expectations. You'll act as the central point of ownership for internal controls in the UK, partnering closely with hotel finance teams, operations, Internal Audit, and regional leadership. Your work will directly support a highly profitable region by reducing repeat audit findings, restoring confidence in local processes and embedding a proactive, trusted control environment. This role suits someone pragmatic, hands-on, and comfortable working in a multi-site operational environment. Key Responsibilities: • Document and maintain key financial and operational controls across UK hotel operations, • Review, update and own the regional Finance & Controls Manual, • Design and implement new or improved controls where gaps or weaknesses are identified, • Ensure controls are practical, scalable and aligned to hotel operations, • Ensure compliance with UK/EU financial regulations, tax requirements and company policies, • Partner with HR and Legal on compliance areas (GDPR, employment documentation, mandatory training), • Moni...

About The Role: Our client, a top international design studio that are known for their luxurious and sophisticated projects across the globe, are seeking an assertive and skilled Project Manager to join their friendly and collaborative team in London. Our client continues to go from strength to strength, delivering stand-out, highly acclaimed projects that have achieved global press recognition. They are now seeking a Project Manager to work closely with the Senior Project Manager and wider team to ensure the successful delivery of luxury hospitality projects across the Middle East. The role requires a strong understanding of all aspects of a project from concept through to completion, as well as the ability to manage client relationships and liaise confidently with external stakeholders. Excellent communication skills and a high level of relationship management are therefore essential. This is a perfect opportunity for an individual to progress their career in a sought-after and multi-award-winning studio that offer great benefits such as hybrid working, social trips, weekly get-togethers and a positive work culture. This role will be primarily based at the London office, with occasional travel to the projects when required. Please note: this is not a design-focused role. Our client is specifically seeking candidates from a business support or project management background within the design industry, rather than those transitioning from a design position. Key Responsibilities: • Help manage the deliverables of large-scale luxury hotel projects internationally, • Integrate with the internal design team to understand the contract and it’s requirements, • Work with the internal finance team to ensure efficient and timely project billing, • Liaise directly with the client’s project management other externa stakeholders, • Manage resources through collaboration with Senior Project Manager, • Provide regular updates and information on project deliverables, • 3+ years experience working in an architectural project management position, ideally within high-end hospitality, • Middle East experience is an highly advantage, • Confident in fulfilling duties from process to completion, • Experience leading on projects and being a point of contact, • Strong commercial acumen, • Excellent with managing client relations, • Proficient in Excel, MS Projects and good presentation skills By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

Guest Experience Coordinator Luxury Country Estate Hotel Location: Hertfordshire Recruiter:Quest Employment About the Opportunity Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a Guest Experience Coordinator. This is a dynamic and highly visible position, acting as the central communication hub of the hotel. The successful candidate will ensure every guest interaction reflects the highest luxury standards, delivering a warm, seamless and personalised experience from arrival to departure. This role is ideal for someone who thrives in a fast-paced environment and is passionate about creating exceptional guest journeys. The Role As Guest Experience Coordinator, you will: * Act as the primary point of contact for all incoming calls and guest communications * Coordinate guest requests across departments to ensure flawless execution * Manage guest feedback and profiling to enhance personalisation * Support the Front Office team to maintain seamless arrival and departure experiences Every interaction you handle will shape guests perceptions of the hotel, making professionalism, warmth and attention to detail essential. Key ResponsibilitiesGu...

As a Reservations Agent you are the first point of contact for customers and play a crucial role in establishing customer satisfaction and loyalty, other duties include confirming reservations and resolving issues or discrepancies, ensuring accuracy, efficiency and compliance with hotel policies and

As a Doornan, you will contribute to the guest journey from welcome to farewell and ensure guests have an extraordinary stay. You will be responsible to ensure safekeeping of all guest vehicles and well-organised management of hotel forecourt. Key information: • Role: Doorman, • Salary: £26500 p/a + Incentive, • Hours of Work: 40 per weekResponsibilities:, • Greet and assist guests on arrival and departure, ensuring professional and courteous service., • Manage the hotel forecourt, directing traffic and keeping entrances clear., • Arrange taxis for guests and assist with luggage as needed., • Ensure the front door is always attended as the first and last point of guest contact., • Maintain awareness of guests, visitors, and any suspicious items in the vicinity., • Safely manage and store guest car keys., • Maintain cleanliness and presentation of the front entrance at all times., • Handle parking charges and payments in line with hotel procedures., • Support Porter and Desk Concierge duties during breaks or when required., • Stay knowledgeable about hotel facilities, daily events, and emergency procedures., • Report maintenance issues, concerns, or guest complaints promptly., • Follow all Health & Safety, fire safety, and security procedures., • Carry out additional duties as requested by the Concierge or Management team.In return w...

At Soho House, as the Head Receptionist , you will lead the front desk team in delivering seamless, welcoming, and high-standard service to all hotel guests and members.Acting as the first point of contact, you will ensure a smooth check-in and check-out experience, oversee guest queries, and mainta

Exciting Opportunity Alert! Join Rendall & Rittner as a Duty Manager Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Duty Manager. This is an incredible career opportunity with a fantastic package. Position: Duty Manager Location: 375 Kensington High Street, London, W14 8QA Working Hours: 4 days on, 4 days off 0700-1900 Salary: up to £35,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 24 days of holiday inclusive of national holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking. Key Responsibilities and Requirements: As a Duty Manager at Rendall & Rittner, you will: • You will have a prime luxury residential or hotel background working in a similar managerial role responsible for managing the front of house operations, ensuring high customer service standards and leading an onsite team., • As a leader you will be responsible for managing your team’s performance, appraisals, training, development, rotas (holiday, sickness) and any ER related matters in conjunction with the required parties., • You will have experience working closely with management to ensure SOPs are adhered to and improve policies and procedures., • Responsible for ensuring delivery of high-end quality customer service for residents, tenants and guests, and handle day-to-day matters in a prompt and professional manner., • You have experience conducting site inspections, ensuring Health & Safety regulations are adhered to and having a basic working knowledge in building maintenance systems, • You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and managing a team environment. You’ll lead, engage and inspire others., • Responsible for managing the work permits and supervising contractors whilst they are on site., • You are able to work in a fast paced and dynamic working environment, multitasking, organised and able to think on your feet., • You know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. "Ref #LI-SK1" Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Group Finance Director Luxury Hospitality Group North - North East Significant Six-Figure Package A rare opportunity to join one of the regions most distinctive hospitality groups at a key point of investment and growth. We are looking for a proven finance leader from the hotel or hospitality sector

Are you searching for the next opportunity where creativity meets hospitality? We are the nhow hotel London a quirky, unique and fun hotel l ocated on the vibrant border of Shoreditch, were bold, creative, and full of personality. Designed by the world-renowned Foster & Partners and brought to life with the imaginative flair of architect James Soane, our hotel blends classic British icons with contemporary designthink a Big Ben rocket sculpture and a modern LED fireplace wrapped in wood. Since opening in January 2020 and reopening in July 2021, weve become a hub of innovation and style. Our theme, Old London Reloaded, is reflected throughout our eight-storey property, which features a restaurant, bar, gym, networking spaces, and meeting rooms. At nhow London, we aim to deliver more than just a staywe create memorable experiences. Every guest visit should feel fresh, exciting, and uniquely nhow. What a re we looking for? We are looking for a confident, guest-focused Night Manager to lead our overnight operations and ensure the hotel delivers the same exceptional nhow experience even when the city is sleeping. This is a key leadership role for someone who thrives on responsibility, brings calm professionalism to night-time operations, and enjoys working in a creative, lifestyle-driven environment. What is in it for you? As part of the nhow London teampart of the international Minor Hotels groupyoull enjoy a supportive, engaging, and growth-oriented work environment. We believe our people make the difference, and were proud to offer excellent working conditions and benefits, including: Learning & Development : Access to outstanding training and international development opportunities through our University/Talent programmes. Global Hotel Discounts : Enjoy employee rates at all Minor Hotels worldwide. Family & Friends Benefits : Special accommodation and F&B discounts for your loved ones across our global portfolio. Career Progression : Internal vacancies across Minor Hotels globally. Health & Wellbeing : Westfield Health coverage and exclusive rewards Referral Bonus : Earn rewards through our Refer a Friend scheme. On-Site Perks : Complimentary meals while on duty, access to our gym, and dry cleaning services. Retirement Planning : Contributions to the Peoples Pension scheme. Annual Bonus : End-of-year bonus. Key Responsibilities As Night Manager, you will beresponsible for ensuring the safety and security of all guests during night hours while maintaining operational standards and delivering exceptional service. Key responsibilities include: Lead and supervise all night operations, ensuring a smooth and efficient service delivery. Manage the Night Team, providing guidance, support, and performance oversight. Oversee the night audit process, ensuring accurate financial reporting and compliance. Act as the primary point of contact for guest enquiries and issues overnight. Ensure all health, safety, and security protocols are adhered to at all times. Complete operational reports and ensure effective handovers to the day teams. Monitor and maintain brand standards across all areas of the hotel. Qualifications & Skills Experience as a Night Manager, Front Office Supervisor, or similar hospitality leadership role A strong sense of responsibility and the ability to stay calm under pressure A natural leader with excellent communication skills A guest-first mindset and a commitment to service excellence Good knowledge of hotel systems. A passion for hospitality, creativity, and delivering memorable experiences Flexibility to work a night-shift pattern, including weekends Ready to Join Us? If youre ready to lead the night shift and be part of a dynamic, design-driven hotel , wed love to hear from you. Apply now and be part of something extraordinary at nhow London. TPBN1_UKCT

Job Title: Assistant Night Manager Location: Crowne Plaza London Kings cross Job Type: Full-time Shift: Night shifts (including weekends and holidays) Salary: £28,700 per annum The Crowne Plaza London Kings Cross has 429 beautifully designed bedrooms, Restaurant & Bloom Bar, 7 states of the art Meeting & Event spaces, a Club Lounge, a gym. About the Role We are seeking a reliable and motivated Assistant Night Manager to support the smooth operation of our hotel during overnight hours. This role is ideal for someone with strong leadership skills, excellent customer service, and the ability to remain calm and organised in a fast-paced environment. Key Responsibilities Assist the Night Manager in overseeing all hotel operations during night shifts Act as the main point of contact for guests overnight, ensuring a high standard of service Handle guest check-ins, check-outs, and enquiries professionally Supervise night staff and provide support where required Ensure security procedures and health & safety standards are followed Manage reports, cash handling, and night audit tasks Respond effectively to guest complaints or emergencies Requirements Previous experience in a hotel or hospitality role (night shift experience preferred) Strong communication and customer service skills Previous IHG Crowne Plaza brand experience desirable, but not essential Extensive knowledge of Opera PMS software is essential Flexibility to work shifts, including weekends Ability to work independently and make sound decisions Good organisational and time-management skills Pride and attention to detail in your work Distinctive, professional and warm personality Exceptional leadership and management skills Excellent communication skills written and spoken Benefits include: 28 paid holidays per annum Uniforms Meals on Duty Incentive Schemes Professional Learning & Development programs and Progression opportunities Long Service Awards Discounted of Food & Beverage and Accommodation with IHGs Worldwide Hotels Stakeholder pension entitlement TPBN1_UKCT

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals. Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. We offer our colleagues A competitive salary and benefits package 28 days holiday inclusive of Bank Holidays Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care. Workplace pension for your future security A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do Excellent training and career development opportunities Employee Assistance Programme, occupational health and wellbeing support services Everyday saving perks - Access to a wide range of retail discounts and savings Free on-site parking Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.What you'll be doing: Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate. Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner. Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly. Could you be part of our team? About you: Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role. Proficient in use of Microsoft Office, particularly Word and Excel. A caring, patient, and respectful demeanor. Excellent attention to detail and organizational skills. Ability to work independently and as part of a team. To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you're interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley

Rigger London, UK Position Overview Responsible for performing rigging activities in a hotel/venue environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOPs. Reports to Technical Manager, Rigging. Your perspective: Private Healthcare after 12 months of continuous service Employee supported volunteering Enhanced family leave provisions Perkbox and Employee assistance Programme Company sick pay Employee recognition scheme Generous employee referral scheme Clearly defined Career path (and all the important support along the way) Access to state-of-the-art technology Global presence and opportunities worldwide Long Service Programme Key Job Responsibilities Rigging Gather and organise all rigging tools and equipment per event needs. Confirm carpet protected as required by local conditions. Provide ground rigging support to teams building points from lifts by staging motors and equipment under rig points, handing up motor chain, tools and equipment and spotting lift movements. Establish hang-point, connect hoist and attachments to permanent rigging points, connect GAC Flex spanset attachments to truss, connect/run and dress motor cables, run cable picks, ensure safety of scenic elements to hang-points and proper use of all truss protection equipment, inspect all cabling tie-offs. Check that all truss bolts are tight and pieces of flown equipment are safetied to truss. Support other trades needing help raising gear through use of motor or lift, and check work for safety. Remain on site until all motors have been raised to trim. Safety Responsible for observing and maintaining all safety concerns during an event, including escalation of any observations of personnel who are acting in an unsafe manner. Ensure the power phasing of motor controller is appropriate to prevent limit switches from being defeated. Verify all elements are securely fastened and checked for safety. Do the Right Thing - Must secure and maintain proper lift and/or Working At Height certifications as necessary. Follow all manufactures recommendations and local conditions when using personnel lifts. Riggers must be qualified prior to making any temporary rigging points or any points outside of a protected lift of any kind. Project Management Secure and review advanced rigging plan. See the Bigger Picture - Identify possible rigging obstacles and recommend solutions to resolve issues. Assist other technical trades with coordination efforts to execute show plot in harmony with all floor activity. Maintenance Provide ongoing visual inspection of all hardware in use including truss, motors, lighting, sound, projection, and personnel lifts. Escalate any problems with hardware and recommend solutions to resolve issues to supervisor. Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications High school diploma or equivalent Onsite rigging experience Qualified-Basic Rigging certification Lift Certification Lift operation experience Ground Rigging experience High rigging without harness experience Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Work Environment Work is performed in a hotel/venue environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end equipment and electrical components, and will be exposed to heights via lifts and ladders for long periods of time. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy. TPBN1_UKTJ

Chef de Rang - Saison Restaurant London, UK Full-time Company Description Come and join us in bringing the Raffles experience to London The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses. This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections. At Raffles, you arrive as a guest, leave as a friend and return as family.? Job Description Scope Of Position A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service. Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management. Responsibilities Operation Knowledge of menu and all products served within Mauro Colagreco Restaurants. Deliver food orders from the kitchen to customers tables rapidly and accurately with an explanation of each dish for the guest. Act as the contact point between Front of the House and Back of the House staff. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins. Explain the dishes to the guest with a knowledgeable and in a professional manor. Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues. Is responsible for serving food orders and removing used dishes and utensils. Ensure food is served in accordance with safety standards. Inform restaurant staff about customers feedback or requests. Commit to best possible sustainable practices daily in terms of waste management and purchasing. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Health and Safety Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications Qualifications, Skills & Experience Essential Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Proven track record of surprising and delighting guests. To be detail oriented and to work within a team. Flexibility to respond to a range of different work situation. Works well within a team environment. A proven track record and ability to provide high levels of service under pressure. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accors extensive brand portfolio. TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow Salary £36,000 a year (39 Hours a week) Sunday to Thursday working week. (Fridays and Saturdays off) A WORLD OF REWARDS Free and healthy meals when on duty Grow your Career ! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Members areas A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct annual and mid-year Appraisals with Team Members Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas Assist other departments, as necessary What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

Set the pace. Lead the floor. At Hotel Indigo K West Shepherds Bush , our restaurant is the heartbeat of the hotel, where local flavour meets standout service. Were looking for a Restaurant Supervisor who brings energy, organisation, and leadership to every shift. If you love hospitality, know how to motivate a team, and thrive in a fast-paced service environment, we want to hear your story. So come and join our pre-opening team, as we get ready to open our doors! Whats Our Story? Hotel Indigo celebrates the spirit of each neighbourhood and here in Shepherds Bush, we embrace creativity, culture, and connection. Our restaurant reflects that same energy, offering guests and locals a relaxed yet refined dining experience. As Restaurant Supervisor , youll be right in the centre of it, keeping service smooth and the team inspired. Heres what you can look forward to as our Restaurant Supervisor: Annual salary: £29,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Healthcare cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes, apprenticeships, and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the service : Take charge of your shift, ensuring the team delivers smooth, efficient and friendly service throughout. Motivate the team : Support training and development of junior staff, helping to build confidence and keep standards high. Own the details : Oversee table settings, reservation management, opening/closing procedures, and support with stock control. Support the guests : Be a point of contact for feedback, queries, and special requests, always with warmth and professionalism. Keep things moving : Coordinate with kitchen and bar teams to keep service flowing and resolve any issues before they escalate. Whats Your Story? Youre positive, professional, and proud to lead by example. Youll thrive in this Restaurant Supervisor role if you bring: Previous experience as a restaurant supervisor or head waiter/waitress in a fast-paced environment Confidence leading a shift and supporting junior team members Strong customer service instincts and communication skills An eye for detail and a cool head under pressure Flexibility to work evenings, weekends, and holidays A passion for food, drink, and creating great guest experiences If youre ready to take the next step in your hospitality journey, we want to hear your story. Join us as Restaurant Supervisor at Hotel Indigo K West Shepherds Bush , and help us serve up something unforgettable, every day. TPBN1_UKCT

Luxury Spa Manager needed for an Elegant Hotel Company - Up To 37k + Benefits - Oxfordshire Areas IMMEDIATE START We are currently recruiting on behalf of our luxury hotel client based in the heart of Oxford. Nestled in a stunning countryside , this award-winning property combines elegant accommodation with first-class facilities, including a high-end spa, fine dining restaurant, and a commitment to exceptional guest experiences. The spa is a key part of the hotel's offering, attracting both residents and day guests seeking premium wellness treatments and tranquil relaxation. This is an exciting opportunity for a Spa Manager to take the lead in enhancing and expanding this already successful part of the business. Job Purpose: To lead and manage the daily operations of the spa and wellness facilities within this luxury hotel, delivering exceptional guest experiences while ensuring operational efficiency, staff development, and financial success. Key Responsibilities: Oversee the day-to-day operation of the spa, treatment rooms, wellness areas, and leisure facilities. Lead, train, and motivate a team of therapists, receptionists, and wellness staff to deliver five-star service. Drive revenue through effective marketing, promotions, upselling, and exceptional guest service. Ensure all treatments and therapies meet company standards and comply with health and safety regulations. Monitor stock levels, control costs, and manage spa budgets, payroll, and supplier relationships. Maintain a clean, safe, and welcoming environment for all guests and staff. Develop and implement spa packages, seasonal offers, and wellness programs aligned with guest demand and hotel objectives. Collaborate with the Sales & Marketing team to promote spa services and drive bookings. Act as the primary point of contact for VIP and regular spa guests, ensuring personalised service. Person Specification: Essential: Previous experience as a Spa Manager or Assistant Spa Manager or senior therapist in a luxury hotel, resort, or day spa. NVQ Level 3 in Beauty Therapy (or equivalent). Strong leadership skills with experience managing a team. Excellent customer service and communication skills. Commercial awareness with experience in budgeting, stock control, and achieving revenue targets. Knowledge of health and safety compliance and spa operational procedures. Flexible and willing to work weekends, evenings, and holidays as required. Desirable: Experience with spa software systems (e.g., Premier, Zenoti, or Booker). Additional wellness qualifications (e.g., holistic therapies, yoga, fitness training). Knowledge of the local market and customer demographics in Sussex. What We Offer: Competitive salary with performance bonuses Discounts on hotel stays, dining, and spa treatments Opportunities for professional development and training Supportive team environment in a beautiful countryside/coastal location Uniform and meals on duty TPBN1_UKCT

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions one day we are busy looking after a family on vacation visiting London, the next day a worlds famous sports team or music artist. But every day we are busy creating lasting memories. Salary: £32,814.59 a year 39 Hours a week Shift Pattern: 9.00 PM to 9.00 AM A WORLD OF REWARDS Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Modern and inclusive Team Members areas As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office operation to maintain high standards Serve as a point of contact for regular and VIP Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct annual and mid-year Appraisals with Team Members Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas Assist other departments, as necessary What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail High level of IT proficiency Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in the hotel industry Previous experience with Front Office Management Systems EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company TPBN1_UKCT

At the Welbeck, were more than just a hotelwere a team that thrives on excellence, attention to detail, and warm hospitality. As Night Manager , youll play a pivotal role in creating memorable guest experiences while leading a dedicated overnight team. This is your chance to step into a dynamic leadership role within a prestigious 4-star hotel, where your voice, expertise, and drive will make a lasting impact. What Youll Be Doing Lead with Confidence: Take full charge of hotel operations during night hours, ensuring everything runs smoothly and professionally. Be the Go-To Leader: Act as the primary point of contact for all night teams and guests, handling any challenges with calm assurance. Safety First: Oversee hotel security, manage emergency protocols, and ensure a safe environment for all guests and staff. Flawless Communication: Deliver thorough, detailed handovers to incoming duty managers and collaborate effectively across departments. Own the Guest Experience: Resolve overnight issues swiftly, exceed expectations, and make guests feel genuinely cared for. Stay Informed: Be on top of room forecasts, local events, and all hotel offerings to assist guests knowledgeably. Support Front Office: Manage late bookings and reservations when needed. What Were Looking For Previous night management experience in a 4-star (or equivalent) hotel setting A hands-on leader whos confident, calm, and assertive Familiarity with hotel front office systems (PMS knowledge is a plus) Strong communication, team motivation, and decision-making skills Customer service that goes beyond the expected Fluent written and spoken English Smart, professional appearance and attitude Why Youll Thrive Here - Workplace Perks IHG One Pass Rate Enjoy exclusive staff hotel discounts with up to 30 nights per year, flexible booking, and great stay options worldwide. IHG One Pass Friends Rate You and up to five friends can collectively enjoy up to 50 discounted room nights per calendar year because we value your circle. Employee Discounts Enjoy exclusive savings across our brand, including up to 50% off Food & Beverage at our venues, because great experiences start with you. Complimentary Meals Enjoy meals while on duty. Flexitime We value work-life balance and are happy to discuss flexible working arrangements wherever possible. Uniform Care For our uniformed team members, we handle all cleaning so you can focus on delivering excellence. Company Sick Pay Available after qualifying period. Learning & Development We invest in your growth with tailored training and development opportunities, because your success is our success. Employee Engagement Join a team where your voice matters, your ideas thrive, and your growth is our priority. We are The Culture team. If youre someone who takes pride in leadership, thrives in a fast-paced environment, and has a passion for delivering excellence while others sleep we want to meet you . TPBN1_UKCT

We are looking for an Assistant Bar Manager to join our Bar 190team at The Gore Hotel. Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others. What is in it for you? We value our colleagues and offer great benefits, including: Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus. 28 days holiday inclusive of bank holidays, increasing with the length of service. Pension scheme and Simply Health plans. Great food and drink provided during your shift. Great incentives, including a refer-a-friend bonus( up to £750) Colleague discount to all the Starhotels Collezione around the world. You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience. Your Role & What We Need From You The Assistant Bar Manager plays a crucial part in our success. Key Requirements and Main Responsabilities: Experience in a similar role in a luxury hotel operation. Excellent verbal and written communication skills and the ability to build rapport with people easily. A creative thinker with a can-do attitude and meticulous attention to detail. A confident, energetic, and passionate team player who thrives in a fast-paced environment. Strong organisational skills with the ability to juggle multiple tasks under pressure. A genuine passion for delivering exceptional service and hospitality Act as the primary point of contact in the managers absence, demonstrating a "lead by example" approach to floor presence and service standards. Work closely with the wider hotel management team to ensure seamless integration between the bar, the hotel lobby, and the restaurant. Drive revenue by training the team in suggestive selling techniques Assist in managing beverage costs, inventory levels, and labor margins to maximize profitability without compromising the guest experience. Why us? Be part of something truly special at The Gore , a legendary London hotel steeped in history and character. Neighbour to the Royal Albert Hall and Hyde Park, The Gore blends timeless British charm with exceptional service, offering guests a uniquely elegant and intimate experience. The hotel is a proud member ofStarhotels Collezionethe groups prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond. To find out more about us, check out our Instagram accounts: @starhotels and @Thegorelondon We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All applicants must be eligible to work in the UK. TPBN1_UKCT

Who we are… GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We are looking for a Researcher and Writer to join our Consumer Lifestyle team, specifically working in the Food & Beverage and Hospitality & Leisure teams. This role will focus on tracking emerging global trends across food, beverage, wellbeing, hospitality, travel, leisure and consumer attitudes. With a varied beat that ranges across ingredient innovation, food shopping behaviours, airline developments, hotel interiors, consumer demographics, hobbies, luxury leisure activities and more, you’ll help produce reports of varying format – from sourcing imagery and building reports in our CMS to pitching your own ideas and translating your research into insightful copy. The ideal candidate will be an enthusiastic researcher, writer and editor with strong writing skills, deep cultural curiosity, and the desire to get under the skin of a broad range of brand and consumer-related subjects. What you’ll be doing… Write short-form articles pertaining to all the industries we cover Contribute research to short- and long-form articles Source relevant statistics and other data Upload articles to our proprietary CMS, including sourcing images Pitch ideas for short- and long-form content Interview industry experts for long-form articles (frequently remote, occasionally in-person) Attend industry trade shows and conferences to learn about emerging trends (occasionally involving travel) Contribute to wider consumer lifestyle reporting and projects Attend meetings with clients What we’re looking for… You must have strong research, writing and analysis skills Be able to display a meticulous eye for detail and accuracy You will be organised and methodical approach to working Good communication skills with other team members Can differentiate valuable and reliable data and statistics to support content Have a sharp visual eye with an ability to find appealing imagery In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #LI-HYBRID #LI-UB1

Chef de Rang - Pillar Kitchen London, United Kingdom Full-time Company Description Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections. At Raffles, you arrive as a guest, leave as a friend and return as family.? Job Description Scope Of Position A Chef de Rang will be responsible for the day-to-day service within Pillar kitchen and surrounding areas, keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station to ensure a smooth service. Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management. Responsibilities Operation Knowledge of menu and all products served with in Pillar kitchen and surrounding outlets. Deliver food orders from the kitchen to customers tables rapidly and accurately with an explanation of each dish for the guest. Act as the contact point between Front of the House and Back of the House staff. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins. Explain the dishes to the guest with a knowledgeable and in a professional manor. Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues. Is responsible for serving food orders and removing used dishes and utensils. Ensure food is served in accordance with safety standards. Inform restaurant staff about customers feedback or requests. Commit to best possible sustainable practices daily in terms of waste management and purchasing. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Health and Safety Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications Qualifications, Skills & Experience Essential Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Proven track record of surprising and delighting guests. To be detail oriented and to work within a team. Flexibility to respond to a range of different work situation. Works well within a team environment. A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accors extensive brand portfolio. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special. TPBN1_UKCT

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Nestled in the vibrant heart of East Londons Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youre looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A LEISURE CLUB & SPA MANAGER AT OUR HOTEL What you'll be doing... To oversee daily operations of the spa and leisure club, ensuring the adherence to health and safety regulations. To manage, train and motivate staff, fostering a positive team environment that encourages professional growth. To recruit, train, support, develop and inspire the Quad team in achieving objectives. Develop and implement engaging programmes and activities that cater to diverse members' interest. Performance management & Absence management. Oversee staffing levels and scheduling within budgets and in line with business needs. Administration including rostering, payroll, budgeting, audit response, and reporting. To provide a friendly and courteous service to encourage membership of the club and to maximise the service opportunities for guests to ensure return visits. Source and manage member feedback effectively to ensure continuous service and programme improvement. To oversee sales management efforts, including promoting services, managing retail operations within the facility in order to maximise club revenue, To manage financial performance, maximise income and minimise expenditure - ensuring maximum profitability, target reach and membership growth. Liaise with other departments providing feedback and support wherever necessary. Ensure high standards of cleanliness, hygiene, and safety across all facilities. To create and take advantage of sales opportunities in order to maximise club revenue, answering telephones promptly and correctly to maximise business and minimise guest frustration. Maintain a highest level standards of cleanliness, presentation, service and professional advice offered to members using the facility. To be responsible for the safety and welfare of the members and team at the Quad Club. WHAT WE NEED FROM YOU Passion for fitness, wellness and leisure. Managerial experience to lead a team effectively while fostering a collaborative atmosphere. Pool Plant Operator qualification (ideal) Pool Responder qualification (ideal) First Aid qualification (ideal) Strong organisational skills to manage multiple tasks efficiently. Phone etiquette skills for professional communication with members over the phone. A passion for leisure activities and an understanding of customer needs in this sector is essential. Strong communication skills, comfortable chatting with members and coordinating with team members. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. Proficiency in retail management practices to enhance sales performance within the leisure facility. Time management skills to prioritise tasks and meet deadlines consistently. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact. TPBN1_UKCT

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Holiday Inn Express London Limehouse is a modern and welcoming hotel located in the heart of East London, offering comfortable accommodation and excellent service to both business and leisure travellers. Our team is dedicated to delivering a great guest experience while maintaining the high standards associated with the Holiday Inn Express brand. OUR BENEFITS You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family An additional days leave for your birthday Enhanced Maternity, adoption & shared parental leave 30% F&B discount at RBH hotels Wagestream - choose how and when you get paid Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL This is a full-time position working night shifts, with a maximum of 48 hours per week. What you'll be doing... Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience Conducting regular security checks throughout the hotel premises to ensure guest and property safety Collaborating with the front office and management teams to address any issues identified during the night audit Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments WHAT WE NEED FROM YOU Previous experience in hospitality, ideally within a Front Office or Night Audit role Strong attention to detail and accuracy, particularly in financial reconciliation Good communication and guest service skills with the ability to handle guest enquiries professionally Ability to work independently and manage hotel operations overnight Basic IT skills and familiarity with property management systems (PMS) Flexibility to work night shifts and the ability to remain focused and productive EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. TPBN1_UKCT

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Nestled in the vibrant heart of East Londons Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youre looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF AN ASSISTANT LEISURE & SPA MANAGER AT OUR HOTEL What you'll be doing... To oversee daily operations of the spa and leisure club, ensuring the adherence to health and safety regulations. To manage, train and motivate staff, fostering a positive team environment that encourages professional growth. To assist the Leisure & Spa Manager to recruit, train, support, develop and inspire the Quad team in achieving objectives. Oversee staffing levels and scheduling within budgets and in line with business needs. Administration including rostering, payroll, budgeting, audit response, and reporting. To provide a friendly and courteous service to encourage membership of the club and to maximise the service opportunities for guests to ensure return visits. Source and manage member feedback effectively to ensure continuous service and programme improvement. Ensure high standards of cleanliness, hygiene, and safety across all facilities. To create and take advantage of sales opportunities in order to maximise club revenue, answering telephones promptly and correctly to maximise business and minimise guest frustration. Maintain a highest level standards of cleanliness, presentation, service and professional advice offered to members using the facility. To be responsible alongside the Leisure & Spa Manager for the safety and welfare of the members and team at the Quad Club. WHAT WE NEED FROM YOU Passion for fitness, wellness and leisure. Managerial experience to lead a team effectively while fostering a collaborative atmosphere. Pool Plant Operator qualification (ideal) Pool Responder qualification (ideal) First Aid qualification (ideal) Strong organisational skills to manage multiple tasks efficiently. Phone etiquette skills for professional communication with members over the phone. A passion for leisure activities and an understanding of customer needs in this sector is essential. Strong communication skills, comfortable chatting with members and coordinating with team members. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. Proficiency in retail management practices to enhance sales performance within the leisure facility. Time management skills to prioritise tasks and meet deadlines consistently. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact TPBN1_UKCT

Restaurant Manager - Restaurant Mauro Colagreco London, UK Full-time Company Description Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Cte d'Azur, which was awarded the illustrious title of Best Restaurant at The Worlds 50 Best Restaurants 2019. He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauros Table. Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagrecos dining experiences will showcase the UKs best organic produce sourced daily from farms, fields, and shores across the country. Colagrecos culinary offering will truly be the heart and soul of the hotel, in which guests and locals can come together to celebrate, meet, entertain and delight. Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food. The restaurant showcases Chef Mauros culinary innovation and passion towards sustainability through his commitment to sourcing local, seasonal ingredients with a particular focus on the rich diversity of native British vegetables. A meal here is all about the journey. Job Description Scope Of Position The Restaurant Manager will take responsibility for the daily running and leadership of the restaurant delivering a high level of service, managing of the line staff and supporting management. Take an active role in departmental administration including rotes, training plans, onboarding, stock ordering and delivery. Developing the outlet and staff to ensure all standards are begin meet whilst having the ability to pre-empt and deliver a luxurious and high-quality level of service to our guests and the ability to deal confidently with customer complaints. You will work in close contact with the kitchen and reservation teams to ensure smooth and consistent service whilst surpassing the guests expectations. Responsibilities Operation - Developing and documenting steps of service and service standards, continually reviewing and improving standards. Detailed and precise communication with guests and hotel staff in a friendly and professional manner. Working with other departments and managers to deliver high quality service whilst managing time sensitive targets. To be a hands-on leader and mentor for your department and the wider hotel. Take a leading role with staff development, ensuring new starters are onboarded correctly, training plans are followed through and regular one on ones and appraisals are undertaken. Creating fair and business justified department rotas, ensuring labor cost targets are met. Manage the food and beverage service to consistently meet high standards as defined by Raffles brand standards. Handle all customer inquiries in an appropriate and professional manner. Accurately manage all transactions during service. Manage stock and wastage levels, recording breakages and losses. Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing. Knowledge of menu and all products served with in the drawing room. Deliver food orders from the kitchen to customers tables rapidly and accurately with an explanation of each dish for the guest. Act as the contact point between Front of the House and Back of the House staff. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins. Explain the dishes to the guest with a knowledgeable and in a professional manor. Is responsible for serving food orders and removing used dishes and utensils. Ensure food is served in accordance with safety standards. Inform restaurant staff about customers feedback or requests. Commit to best possible sustainable practices daily in terms of waste management and purchasing. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Leadership Contribute to the effective management of costs in accordance with your department profit and loss. Ensure that revenue targets are met as set out in the annual budget. Continually review and identify with your manager areas to increase revenue. Ensure that Rotas are managed in a fair and consistent manner to ensure that working time legislation is adhered to and guest and business needs are met. Holidays and lieu days are planned within the department according to the hotel procedures. Ensure that you are aware of and able to advise employees on hotel policies and procedures. Daily briefings are held with each shift. Employees are given regular feedback and appraisals on their performance carried out according to company procedures. Department training records are kept for all employees and are kept up to date. Improvement targets are met relating to relevant formal measurement tools such as labor turnover and employee attitude surveys. Ensuring composure under pressure and providing leadership and guidance to the Team when required. Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation. Health and Safety Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications Qualifications, Skills & Experience Essential Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Proven track record of surprising and delighting guests. To be detail oriented and to work within a team. Flexibility to respond to a range of different work situation. Works well within a team environment. A proven track record and ability to provide high levels of service under pressure. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. TPBN1_UKCT

Our Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As the leader of a key team providing support to all operational departments, the Head of Guest Experience is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure. Do you want to join one of the best places to work in hospitality? Whats the role? Head of Guest Experience (Maternity cover 12 months FTC) About The Ned: The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members space, gym and rooftop - alongside a public spa, ten restaurants and bars and 248 hotel bedrooms. Reporting into the Hotel Director and as the leader of our Guest Experience Centre you will: Lead the Guest Experience Centre team to be the primary point of contact and booking centre overseeing all communication between The Ned and guests/members; from pre-arrival, to post departure, and everything in between Oversee all reservation processes for Rooms, F&B, Spa and Member Events, converting enquiries into bookings Work closely with senior Hotel, F&B, Spa and membership Teams in reviewing set ups and performance. Proactively offer guest/member feedback and suggestions to drive operational efficiency and improve the customer experience Lead the department to achieve excellent KPIs in conversions, upselling, and all guest feedback measures. Provide regular data and action plans to relevant stakeholders Keep internal and external systems up to date with menus, opening hours, set-ups, hotel profiles, special events etc as required Provide other departments with reporting and data where needed Support with the set up and co-ordination of ticketing and access to Member Events where necessary Work required shift patterns that will include weekends and night shifts where necessary What you can bring to the role: Minimum 2 years lead role in a customer service-related role within 5* luxury market Positive leadership style and creative thinker A strong relationship builder who is confident in any decision-making process Experience in understanding, delivering and exceeding guest expectations Excellent communication skills, both written and verbal Comprehensive knowledge of Opera PMS (V5) and Open Table Knowledge of Knowcross, Micros, Book4time also preferred. Active engagement in the industry, active in organisations and awareness of market trends What The Ned can give you: Salary of up to £48,000/year inc service charge Every house membership of Soho House Enhanced parental leave, company sick pay and pension Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast Exciting learning and development programmes to help progress your career Exclusive rates at The Ned for staying and eating for you, your family and friends Wellbeing and health benefits, including Stream and Benefit Bank - our exclusive platform with access to hundreds of gym, shopping, and cinema discounts Your birthday off after a year of service and more holiday after five years Paid volunteer day Regular social events, including an annual pool party Employee assistance programme 24/7 advice and support Reward and recognition initiatives At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as Head of Guest Experience #lovethened TPBN1_UKCT

Restaurant Supervisor - Restaurant Mauro Colagreco (12 month FTC) London, UK Full-time Company Description Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Cte d'Azur, which was awarded the illustrious title of Best Restaurant at The Worlds 50 Best Restaurants 2019. He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauros Table. Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagrecos dining experiences will showcase the UKs best organic produce sourced daily from farms, fields, and shores across the country. Colagrecos culinary offering will truly be the heart and soul of the hotel, in which guests and locals can come together to celebrate, meet, entertain and delight. Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food. The restaurant showcases Chef Mauros culinary innovation and passion towards sustainability through his commitment to sourcing local, seasonal ingredients with a particular focus on the rich diversity of native British vegetables. A meal here is all about the journey. Job Description Scope Of Position This position is a 12 month fixed term contract maternity cover. A Restaurant Supervisor will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station while managing waiters to ensure a smooth service. Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management. Responsibilities Operation Knowledge of menu and all products served within Mauro Colagreco Restaurants. Deliver food orders from the kitchen to customers tables rapidly and accurately with an explanation of each dish for the guest. Act as the contact point between Front of the House and Back of the House staff. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins. Explain the dishes to the guest with a knowledgeable and in a professional manor. Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues. Is responsible for serving food orders and removing used dishes and utensils. Ensure food is served in accordance with safety standards. Inform restaurant staff about customers feedback or requests. Commit to best possible sustainable practices daily in terms of waste management and purchasing. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Health and Safety Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department. Qualifications Qualifications, Skills & Experience Essential Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Proven track record of surprising and delighting guests. To be detail oriented and to work within a team. Flexibility to respond to a range of different work situation. Works well within a team environment. A proven track record and ability to provide high levels of service under pressure. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. TPBN1_UKCT

Chef de Rang - Mauro Colagreco London, UK Full-time Company Description Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Cte d'Azur, which was awarded the illustrious title of Best Restaurant at The Worlds 50 Best Restaurants 2019. He is also the first chef to be appointed as the UNESCO Ambassador for biodiversity, which will see Mauro continue his work promoting an awareness of the impact that food choices have on ecosystems. At Raffles London, Colagreco offers three dining experiences: Mauro Colagreco at Raffles London at The OWO, Saison and Mauros Table. Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagrecos dining experiences will showcase the UKs best organic produce sourced daily from farms, fields, and shores across the country. Colagrecos culinary offering will truly be the heart and soul of the hotel, in which guests and locals can come together to celebrate, meet, entertain and delight. Mauro Colagreco at Raffles London at The OWO, his signature restaurant, is an ode to travel and discovery told through food. The restaurant showcases Chef Mauros culinary innovation and passion towards sustainability through his commitment to sourcing local, seasonal ingredients with a particular focus on the rich diversity of native British vegetables. A meal here is all about the journey. Job Description Scope Of Position A Chef de Rang will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service. Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supply guest feedback and requests to management. Responsibilities Operation Knowledge of menu and all products served within Mauro Colagreco Restaurants. Deliver food orders from the kitchen to customers tables rapidly and accurately with an explanation of each dish for the guest. Act as the contact point between Front of the House and Back of the House staff. Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins. Explain the dishes to the guest with a knowledgeable and in a professional manor. Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues. Is responsible for serving food orders and removing used dishes and utensils. Ensure food is served in accordance with safety standards. Inform restaurant staff about customers feedback or requests. Commit to best possible sustainable practices daily in terms of waste management and purchasing. Additional responsibilities in absence of line manager or senior employee. Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Qualifications Qualifications, Skills & Experience Essential Ability to communicate clearly and efficiently in English, both verbal and written. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Proven track record of surprising and delighting guests. To be detail oriented and to work within a team. Flexibility to respond to a range of different work situation. Works well within a team environment. A proven track record and ability to provide high levels of service under pressure. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. TPBN1_UKCT

Our client, a UHNW, is looking for an EA to support with all business and personal needs. A fantastic, exciting and challenging opportunity, supporting an incredibly inspiring and extremely busy individual. A pivotal role, working across all business and recreational endeavours, as well as supporting the Principal's family, as and when required. This is a crucial position for an individual who will make a significant contribution to the effective planning and management of the Principal's lifestyle, including overseas and national travel. Typical tasks, but not an exhaustive list • Act as the first point of contact for the Principal and Personal Assistants • Arrange appointments, business diary, travel arrangements and reservations • Accompany the Principal, her family and her guests on all trips where needed, ensuring an exceptional service is always delivered. • Confident with the use of Al, Microsoft suite, Apple Mac computer software and other system platforms. • Arrange (with support from the Principal's Assistant) the coordination of lifestyle management duties, e.g., dinner reservations, bill settlements, (where needed) booking of entertainment, and other business and recreational activities. • Schedules and attends meetings, takes minutes and prepares records of proceedings. • Meet and greet the Principal and her guests when embarking and disembarking the aircraft and when using other modes of transportation. • Interface across all logistical plans, including liaison with hotel concierge, flight team, PAs, EA etc., to ensure the smooth-running of the Principal's travel around the world. • Organisation and coordination of associated drivers and security detail. • Coordination of the Principal and family preferences, ensuring they are clearly communicated across all activity channels, i.e., hotels, private jets, yachts, and other modes of transportation. • Assistance with logistics and travel itinerary planning with the Principal's PA • Uses appropriate software to produce correspondence, memoranda, reports, presentations and other documents from drafts, handwritten copy or by transcribing dictation • Management and running of general errands such as shopping, gifting etc. • Management of the packing and unpacking of the Principal and her family's luggage in preparation for travel alongside the Wardrobe team. • Coordinating the Principal's wardrobe in association with the Wardrobe Stylist, recording of all stock and maintaining proper control of all items. • Assisting the Principal with sourcing specific clothing or accessories

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Receptionist CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. Role Summary: Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure the reception desk is kept immaculate and tidy at all times. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service. Book taxis and cars for staff and visitors as required from the approved site suppliers. Administer the bookings for meeting rooms and inductions. To be competent and confident in the use of a range of relevant IT systems. To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored. To undertake general team administration duties for the Facilities Management operation as directed. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Contribution to and use of the Customer Service team noticeboard at all times. Experience Required: Experience in operating a resource or a hotel reservation system Strong experience of operating within a Customer Service environment Computer literate Strong customer services skills and experience Present a self- image of confidence and authority Service orientated attitude Ability to easily memorise names and recognise individuals' particulars Ability to provide services to the highest specification within a Corporate Head Office Building Strong team player Excellent time management and organisational skills Excellent computer skills and the ability to learn new software and systems

CHEF DE BRIGADE, FRONT OFFICE 39 hours, 5 days per week Mandarin Oriental Hyde Park is looking for a Chef de Brigade to join our Reception team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. As a Chef de Brigade at Mandarin Oriental Hyde Park, London, you will be responsible for: Supervising the receptionist team, conducting on the job trainings, and providing feedback. Providing arrival and departure updates, monitoring room status and handling booking levels with reservations. Conducting handover briefings and ensuring consistent communication with the reception team, keeping them informed at all times. Ensuring quality control of guest service and being a role model for the team in regard to standards. Being the first point of contact for guest complaints. As a Chef de Brigade, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable. To be a successful Chef de Brigade candidate , you must have previous supervisory experience in a luxury hotel environment. You will be an excellent communicator with a passion for delivering high quality customer service. Our commitment to you: Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals 50% F&B & Spa discount on property Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum) Complimentary Westfield Healthcare cash plan, children added at no extra cost Colleague Experience Stay in-house with breakfast included upon completed probation Friends & Family hotel rate and Spa discount 1 paid Charity Day per year to dedicate to a charity of your choice Season ticket loan & cycle to work scheme £750 recruitment referral bonus Free meals on duty & uniform dry-cleaning services Increased holiday entitlement with Length of Service, up to 33 days off Subsidized podiatry sessions with our incredible Bastien pedicurists Free Life Assurance benefits whilst in service Access to Hospitality Actions Employee Assistance Programme Employee Recognition Programmes Social, wellbeing, charity, and sporting events throughout the year SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Orientals culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC. We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day. DIVERSITY & INCLUSION We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Were Fans. Are you? TPBN1_UKCT