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Job title: Associate Director: Accounts Reporting to: Director/ Regional Head Hours: Full time Mon-Fri 9am-5.30pm (37.5 hours per week) Location: Orpington / Sidcup or Sutton office Affinia is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October we launched our new brand ‘Affinia’ (___) which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm. With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Leigh on Sea, Orpington, Sidcup, and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning. We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice. Purpose of the role: As an Associate Director within our expanding Accounts service line you will lead a high-value client portfolio, delivering strategic, compliant, and commercially successful services. You will act as a key advisor to clients, supporting business development efforts and identifying opportunities to add value. Internally, you will oversee and mentor Managers and Senior Managers, role model the firm’s values, and contribute to service line strategy, operational projects, and change initiatives. You’ll take ownership of process improvements, risk management, and cross-location collaboration, while supporting the Director or Service Line Head in achieving team and firm-wide objectives. You will be supported in your role with line management and leadership training as well as CPD access via Tolley’s, Croner-i, Mercia and LinkedIn Learning as required. Together with your line manager you will craft a development plan that sees you succeed in your role and plan for the next step should you wish to take it. Accountabilities: Client and Portfolio Leadership • Lead service delivery for a portfolio of high-value or technically complex clients, ensuring timely, high-quality, and compliant output., • Act as a trusted advisor to clients, providing strategic, commercially sound advice and proactively identifying opportunities to add value., • Maintain strong client relationships through regular contact, effective communication, and a deep understanding of client needs. Commercial and Financial Management • Monitor WIP, billing, and recovery rates across your portfolio, taking proactive action to maximise profitability and manage overruns or scope creep., • Meet targets for billable hours, utilisation, and portfolio profitability, ensuring jobs are delivered within agreed budgets and timeframes., • Contribute to fee discussions, service scoping, and pricing strategy in collaboration with Directors and Partners. Strategic and Operational Contribution • Contribute insights to the development of service line and group strategy, particularly in any areas of specialism or market knowledge., • Support Directors and Service Line Leaders (SLLs) on strategic initiatives and internal planning projects., • Take ownership of service line projects, driving outcomes that support operational efficiency, quality, or growth., • Stay informed on market trends, competitor activity, and emerging client needs to inform service line positioning. People Leadership and Culture • Provide ongoing guidance and structured development opportunities to junior team members, particularly Managers and Senior Managers., • Act as a role model for firm values and behaviours, fostering a culture of collaboration, accountability, and continuous improvement., • Conduct or support performance appraisals, 1:1s, and feedback processes to drive individual and team growth., • Champion diversity and inclusion within the team, promoting open, honest, and two-way communication across locations. Process Improvement and Change • Identify and lead process improvements that enhance service efficiency, quality, or client experience., • Support the adoption and implementation of new technology or systems, advocating for smarter ways of working., • Embrace and help deliver change projects within the service line or wider group. Risk Management and Compliance • Ensure all services are delivered in line with firm quality standards, ethical policies, and regulatory requirements., • Manage risks associated with client engagements, including reputational, legal, and compliance risks., • Proactively identify and escalate internal risk incidents or concerns in line with firm protocols. Business Development and External Profile • Support Directors and SLLs with business development activities including proposals, pitches, and client onboarding., • Identify and act on cross-selling or upselling opportunities within your client portfolio., • Represent the firm at industry events, networking opportunities, and speaking engagements, contributing to the firm's public profile. Professional skills/qualifications: • ACA, ACCA or equivalent qualification (fully qualified with significant post-qualification experience), • Typically 10+ years in practice with demonstrable experience managing large or complex clients, • Expert technical knowledge of UK GAAP (FRS 102), Companies Act, and tax principles, • Track record in commercial portfolio management, WIP/billing oversight, and client retention, • Strong leadership and coaching skills, including mentoring Managers and future leaders, • Strategic thinker with the ability to contribute to business planning and change initiatives, • High-level communication and interpersonal skills, with credibility to represent the firm. Core Benefits: At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: • 27 days holiday (FTE) plus Bank Holidays (Sept-Aug)., • Auto enrolment Pension Scheme with True Potential, • Death in Service, • Professional membership support, • Paycare – claim money back for Dental / Optical / Professional Therapies, • Agile/Hybrid Working Policy, • Dress for your Diary Policy Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Job Title: HR Business Partner, UK – Chotto Matte Based: London – Full time office and site based, with monthly visits to Manchester Reporting to: Functionally to the Head of HR and operationally to the Global MD Operational Scope: London and Manchester Salary: up to £72,000 + benefits – Depending on experience Headcount: 250+ employees Company Overview: With operations in the USA, Canada, UK and Middle East, Chotto Matte stands as a celebrated destination, acclaimed for its distinctive Nikkei fate, masterfully concocted cocktails and electric atmosphere. We pride ourselves on delivering exceptional dining experiences and providing a positive work environment for our employees. As we continue to grow and expand, we are seeking a highly skilled and experienced HR Business Partner to join our team. Job Summary: Working closely with the Global Managing Director, the HR Business Partner will be responsible for overseeing all aspects of human resources management for our multisite restaurant business in the UK as well as providing HR support to the head office team in London and other restaurants within the group as required. This includes developing and implementing HR strategies, policies, and programs to attract, retain, and develop top talent. The HR Business Partner will collaborate with senior leadership and department managers to ensure alignment with the company's goals and values. · Strategic partner – collaborate closely with leaders to help shape the people agenda and influence key decisions and plans with sound, people-focused advice and metrics. · Trusted advisor – provide expert guidance on people policy and practice, support complex people management matters as well as advise and personally support managers with employee relations casework · Workforce strategy – support organisation and job design, succession planning and help shape and deliver diversity strategies. Responsibilities: · In line with the Group HR Strategic framework, develop and execute HR strategies and initiatives that align with the company's overall business objectives in the UK. · Lead on all HR initiatives to ensure the successful opening of the Manchester operation. · Manage the full employee lifecycle, including recruitment, onboarding, performance management, career development, and offboarding. · Oversee the implementation and administration of HR policies, procedures, and programs to ensure compliance with applicable laws and regulations. · Build people management capability and help identify skill gaps by providing guidance and support to managers and employees on HR-related matters, including employee relations, performance issues, and conflict resolution. · Champion values and culture - Develop and implement employee engagement initiatives to promote a positive work culture and improve employee satisfaction helping to shape and uphold a positive work environment, championing inclusion, wellbeing and engagement. · Manage employee compensation and benefits programs, bonus plans, and employee recognition programs. · Monitor and analyse HR metrics to identify trends and areas for improvement. · Provide support to the Director of Human Resources on any HR project work or initiatives. · Stay updated on industry best practices and legal requirements to ensure HR policies and practices are up to date. Qualifications and experience: · CIPD qualified level 5 minimum · Operating as a Business Partner role with a minimum of 5 years’ experience and at least 3 years in a leadership role you’ll bring a confident, credible and consultative approach to working with senior leaders. · A strong generalist knowledge base, in-depth knowledge of employment law and lots of experience managing complex casework, you’ve developed resilience and sound judgement. · Experience of HRIS systems (Workday highly desirable), including supporting implementations, driving adoption · Adept at using and presenting people data to inform decisions and evidence impact. · Skilled in coaching, offering constructive challenge, and delivering pragmatic, empathetic solutions to complex people issues. · Organised and pro-active, Strong problem-solving and decision-making abilities you can juggle a varied workload, effectively balancing strategic and operational priorities. · Experience in the restaurant or hospitality industry is highly desirable. · Strong leadership and people management skills, with the ability to build effective relationships at all levels of the organization. · Excellent communication (both written and verbal) and interpersonal skills. · Demonstrated ability to develop and implement HR strategies and initiatives that drive business results. Company Benefits: • Competitive salary., • Private medical care., • Opportunities for professional development and growth., • Collaborative and dynamic work environment., • Gym membership

Your new company Join a forward-thinking local authority that is committed to delivering high-quality legal services to support vital public services. This organisation is known for its inclusive culture, agile working practices, and dedication to continuous improvement. You'll be part of a legal team that plays a key role in shaping strategic decisions and delivering outcomes that make a real difference to the community. Your new role As the Head of Law (People), you will lead a team of at least 15 legal professionals specialising in Social Care (Adults, Children, and Education) and Litigation. Reporting to the Assistant Director of Legal Services, you will provide strategic leadership, manage complex legal matters, and ensure the delivery of efficient, customer-focused legal services.You will work closely with senior leaders across the organisation, offering expert legal advice and building trusted relationships to support service priorities. You'll also contribute to the wider management of the Legal and Democratic Services department, helping to shape its vision and drive innovation. Key responsibilities include: • Leading and developing a high-performing legal team., • Managing complex legal cases and overseeing external legal support., • Ensuring financial viability and performance targets are met., • Advising senior stakeholders, committees, and executive members., • Driving service improvement and fostering a positive team culture., • A strong track record of legal leadership in a public sector or similarly complex environment., • Excellent influencing and strategic thinking skills., • High political awareness and the ability to advise senior stakeholders., • Proven experience managing teams, budgets, and performance., • Agile and hybrid working arrangements., • A culture that promotes equity, diversity, and inclusion., • Opportunities to shape legal services and influence strategic decisions., • A competitive salary and benefits package., • A role that offers real impact in a dynamic and rewarding environment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Murray McIntosh is delighted to partner with the Chartered Management Institute (CMI), the UK's professional body for management and leadership excellence, to secure their next Head of Policy & Impact. Reporting to the Director of Policy and External Affairs, you'll shape and deliver CMI's strategic

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. They will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, and the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 10+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. We're determined to tackle them head-on and we n

You may also have experience in the following roles: Senior Economist, Head of Economics, Economic Policy Director, Agricultural Economist, Lead Economist, Director of Economic Research, Principal Economist, Economic Strategy Director, Policy Economist, Head of Economic Analysis, etc. Negotiable dep

Operations Manager – Travel Insurance (B2C Distributor) Location: Hybrid (UK-based) Employment Type: Full-time, Permanent Reports To: Managing Director About Us At The True Traveller, we’re dedicated to providing simple, flexible, and transparent travel insurance designed by people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to deliver policies that are easy to buy, easy to understand, and dependable when they’re needed most. We’re growing fast and are looking for an Operations Manager who can help scale our customer experience, ensure regulatory excellence, and keep our operations running efficiently. About the Role As the Operations Manager, you’ll be responsible for the smooth running of our day-to-day operations — from policy processing and partner coordination to customer service performance and compliance oversight. This role is ideal for someone who thrives in a fast-moving, digital-first environment, understands the nuances of regulated financial products, and enjoys improving systems and processes to deliver outstanding customer service. Key Responsibilities 1. Operational Management • Oversee daily operational activities — including policy issuance, amendments, cancellations, and refunds., • Monitor service levels and ensure consistent delivery across customer service and administrative functions – including our claims team based in Prague., • Maintain oversight of policy data accuracy, reporting, and reconciliation with insurers and third parties., • Develop and implement process improvements to increase efficiency and reduce errors. 2. Customer Experience • Ensure our customer service team delivers exceptional, empathetic support to every traveller., • Manage service metrics such as response times, resolution rates, and complaint handling., • Continuously review and enhance the online and post-sale customer journey., • Oversee customer communication materials (emails, FAQs, web content) for clarity and compliance. 3. Compliance & Regulatory Oversight • Work closely with the Compliance Officer to ensure full FCA and GDPR compliance., • Implement and maintain operational policies and procedures for customer service and sales., • Conduct regular QA and compliance audits on communications and sales processes., • Support training and awareness across teams on regulatory requirements. 4. Partner & Supplier Coordination • Act as the operational liaison for underwriters, claims handlers, and technology partners., • Monitor service level agreements (SLAs) and ensure all partners meet their contractual obligations., • Coordinate operational changes for new products or insurer transitions., • Provide accurate and timely data reporting to partners and management. 5. Systems & Process Optimisation • Oversee the functionality and integrity of the policy administration system (PAS)., • Lead system enhancement projects, integrations, and automation initiatives., • Collaborate with IT or development partners to identify and implement improvements., • Ensure data flow between web, payment, and policy systems is reliable and secure. 6. Leadership & Team Development • Manage, coach, and develop the operations and customer service team., • Foster a culture of accuracy, integrity, and customer focus., • Lead by example and ensure team alignment with company values and regulatory obligations. Skills & Experience Essential: • Experience in operations or service management within an insurance intermediary, ideally travel insurance or another FCA-regulated environment., • Strong understanding of FCA and GDPR requirements., • Experience managing customer service operations or back-office administration teams., • Excellent communication, leadership, and analytical skills., • Familiarity with policy administration systems (PAS) and CRM software., • Experience working with underwriters, claims handlers., • Background in digital or e-commerce environments. What We Offer • Competitive salary and annual bonus based on company performance, • 25 days holiday (plus bank holidays), • Hybrid working (TWT), • Company pension scheme – 5% company contribution, matching to 8%,, • Travel insurance for you and your family, • Private Health Insurance – Aviva Enhanced cover, • The chance to work with a small, friendly team who care deeply about what they do, • Opportunities to develop your career in a growing business About True Traveller True Traveller is a travel insurance intermediary based in Northwest London, close to Kilburn Underground and Brondesbury Overground lines. We’re all passionate about travel and believe totally in customer service above all else. We don’t wear suits or ties, but we are committed to helping our travellers get the best out of their travel experience with the confidence they have the best cover around. We are authorised and regulated by the Financial Conduct Authority.

Typical weekly duties include: Arranging meetings for Non-Executive Director (NED) recruitment, inductions, appraisals and responding to enquires to ensure a seamless and customer-focused experience Maintain and update governance registers and action trackers: Update legal and policy documentation,

Director of Policy Content page is loaded## Director of Policy Contentlocations: London: Brusselstime type: Full timeposted on: Posted Todayjob requisition id: R-02706Department: AdvocacyLocation: London or BrusselsPosition type: PermanentReporting to: Head of Policy and Re

You’ll be working with a diverse range of high-profile clients, spanning emerging biotech, established pharmaceuticals, and public health organisations, in a role that promises exposure to some of the most pressing challenges in the healthcare sector. Lead public affairs, health policy, and commun

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Assist the Debt Recovery Officer with the collection of outstanding debt. Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy). The postholder works under the general director of the Debt Recovery Officer and is required to carry out their work with minimal d

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Murray McIntosh is delighted to partner with the Chartered Management Institute (CMI), the UK's professional body for management and leadership excellence, to secure their next Head of Policy & Impact. Reporting to the Director of Policy and External Affairs, you'll shape and deliver CMI's strategic

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Job Description Murray McIntosh is delighted to partner with the Chartered Management Institute (CMI), the UK's professional body for management and leadership excellence, to secure their next Head of Policy & Impact. Reporting to the Director of Policy and External Affairs, you'll shape and delive

To assist the Director of Policy (DoP) in delivering TheCityUK’s policy programme, in support of TheCityUK’s strategic objective to promote the long-term competitiveness of UK financial and related professional services industry. Willingness to develop in-depth knowledge of policy matters. Contr

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This is a permanent role within a medium-sized consultancy specialising in policy and public affairs. Develop and implement public affairs strategies tailored to the built environment sector. A successful Built Environment, Public Affairs - Associate Director or Director, should have:.