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Company profile From our base in Kingston, we provide event technology and print services for events globally. A name badge is more than a piece of paper or plastic with a name on. It's the catalyst for people connecting, often resulting in life changing relationships. It enables attendees to identify each other, work out common ground, establish connections and build relationships that can potentially transform lives and organisations. This is the reason why live events exist. Using QR codes or contactless technology the name badge can also be a data collector - a means of keeping track of what thousands of attendees are interested in. And the quality of the name badge, combined with the way in which it’s delivered, are central to the attendee’s first impression of the event. We provide name badges, as well as the technology to print them onsite and capture them via a mobile app, at all kinds of events globally. We're particularly proud to have been the main provider for the King's Coronation and COP26. We've worked on a huge variety of events. from major car launches for automotive brands, to the launch of a new floating city on the Red Sea, and a conference for healthcare professionals in San Francisco. We’re called on to provide systems and data expertise. We do this for many of the world’s best-known brands on some fantastic live events. To see a small sample of what we do, have a look at this recent video: The role To support continued expansion we're looking for a new addition to our Tech Team. The role of Onsite Tech Support Specialist allows you to hone a broad set of skills; setting up and supporting hardware, configuring software, data handling and customer skills. You will receive hands-on, one-on-one training in setting up, configuring and delivering our technical solutions at live events. After developing the necessary skills you will be tasked with delivering these services at our customers’ events worldwide, as part of our skilled Onsite Tech Team. The job offers an exciting opportunity to be involved in the fast-paced live events industry, delivering a consistently high level of service while working on new innovations. There are numerous opportunities to travel, as we support events worldwide for some of the world’s best known brands. This year we have been onsite in Singapore, Denmark, Lisbon, Mumbai, and many more locations. You will get an insider perspective of working with a diverse range of industries. You’ll also have the opportunity to help develop our technology and then see first-hand the positive impact of those developments at future events. We love our industry. The buzz of pulling off a challenging event makes every day different and interesting. It’s hard work and deadline-driven, so to be successful in this role you will need to be organised, flexible and keep a positive mindset. We’re looking for a candidate who feels they share these values. In return they'll get a unique opportunity to work all over the world, and hone their customer-facing skills in tandem with their technical skills. Responsibilities • Ensure smooth execution of onsite services, • Pre-event client communications regarding technical requirements, • Full set-up and testing of software and equipment in house for onsite jobs, • Technical support at events, • Reporting live data and producing post-event reports, • Set up of ‘dry hire’ equipment (for client to use without onsite support from us) and providing remote support, • Contribute to the improvement of tech solutions, and developing new ones, • Maintain hardware and manage equipment logistics, • Produce documentation for systems, • General assistance to the team as required Required skills and experience • A higher-level qualification in an IT discipline or equivalent commercial experience within a technical role, • 18 months or more work experience in a professional role, • Candidates must be competent in using relational databases and/or coding applications that interact with databases, • Strong customer facing skills and communication, • Organised and disciplined approach to work, • Happy to work under pressure and to strict deadlines, • UK driving licence Advantageous skills include any of the following (we don't expect you to have them all!) • Working with API integration, SQL Server, HTML, CSS, Javascript, Python, VBA, Excel, Adobe Creative Suite, Flutter, Firebase, Google Cloud Platform, • Experience of hardware troubleshooting Salary and benefits • £28,000-£33,000 p.a. basic salary + up to £6,000 p.a. performance related bonus, • Company pension contribution, • Private healthcare scheme after 1 year of employment Please note this is not a role that suits remote working and so is 100% office / venue based. Hours are irregular, with time off in lieu given when onsite work is required outside of regular working hours. Applicants who reach out to us directly to tell us why they feel they are suited to the role will increase their chance of being selected for interview, above those who simply click to apply. Location Kingston upon Thames (we are 5 minutes walk from Kingston station). Keywords: Event tech, eventtech, event technology, print production, event logistics, event registration, corporate events, eventprofs

Commercial Supply Chain Manager Duration: 12 months Location: Hook (2-3 days per week in the office) Pay rate: £42 per hour PAYE Company car allowance The Commercial Cluster Supply Chain Leader is a partner in the supply chain organization, responsible for leading the Commercial Affiliate Supply Chain teams, collaborating with key stakeholders to ensure accuracy of demand planning, replenishment and inventory management for the Commercial team(s) in their area. The Commercial Cluster Supply Chain Leader is also responsible for ensuring that business processes in the Commercial Areas/Affiliates under their responsibility are executed properly. Key Objectives/Responsibilities: • Accountable for execution of applicable cluster/affiliate S&OP meetings to drive alignment between key stakeholders around demand management, product supply, and inventory levels; includes development of S&OP process (as needed), promotion of S&OP and its tools crossfunctionally, and ensuring consensus forecasts; manage supply escalations appropriately, • Maintains working knowledge of end-to-end supply chain components including demand management, replenishment, inventory management, promotional planning, logistics operations, and seasonal planning, • Report out on globally-driven KPIs for their affiliate and develop any additional metrics needed to support the performance of the affiliate, • Participate in product launch activities including geoexpansion launch calls, ensuring accurate forecasts for launches, and tracking sales vs forecast for initial 6-12 months post launch in order to provide recommendations for inventory strategy shifts, • Communicate issues back to International Supply Chain Team and key stakeholders to determine methodology for resolution - project, six sigma effort, etc. to promote a culture of continuous improvement, • Develop, train and coach supply chain professionals; drive engagement and collaboration; complete performance management cycle for all team members Qualifications & Skills • Understanding of SAP and other Supply Chain systems/tools, especially around Demand and Replenishment processes, • Knowledge of Supply Chain concepts, tools and business processes, • Degree in Supply Chain Management (alternatively, CPIM certified or in progress) or applicable experience, • 3+ year’s experience in the Pharmaceutical, Veterinary or Consumer Goods industry, • Strong business/financial acumen and analytical/problem-solving skills Additional Preferences • Demonstrated learning agility, • Negotiation skills and expertise, • Experience interfacing with various manufacturing functional groups, such as production, logistics, quality control, quality assurance, and technical services, • Travel required (% of time): Local UK travel only

An exciting opportunity has arisen for a residential property paralegal to join a leading Twickenham based UK law firm on a permanent basis. The successful candidate will be fully office based five days a week and will be responsible for supporting a residential property fee earner with a variety of tasks. Daily duties include identifying titles at the Land Registry, undertaking title checks and other property due diligence against properties as well as dealing with post-completion matters. A key aspect of the role relates to Deeds of Variation, this includes reviewing title registers and plans to ascertain land ownership and legal interest over the land and obtaining and identifying relevant documents. Applicants will have completed a law degree or equivalent and will have gained previous conveyancing experience, ideally managing their own caseload. Prior experience of using the Land Registry portal coupled with strong drafting skills is essential. First class time keeping skills are paramount as well as the ability to manage a busy workload. Please apply with you CV for full details of this vacancy.

We are seeking a Regulatory Affairs Manager to join our global team based in Hampshire, UK. The Regulatory Affairs Manager role offers you an exciting opportunity to join our highly motivated Product Development – Injectables team, a patient-centric, fast paced environment focused on rare diseases. This position operates within Alimera Sciences Limited, a subsidiary of ANI Pharmaceuticals, with a 3 day per week in office expectation. If you are a regulatory professional with European experience who is looking to expand and grow in their career, then this could be an excellent opportunity for your development! It is a global role, with a primary focus on our international (non-US) markets, which will provide opportunity for you to expand your international and US regulatory experience across a wide breadth of projects and submissions. The successful candidate will be responsible for leading regulatory activities for international projects, providing regulatory guidance and liaising with external partners including regulatory authorities. This role is a key member of a highly visible team and provides prominent exposure across multiple business units and with leadership. As a dynamic growing company, this role values accountability, adaptability and a proactive mindset to support the company’s expansion. TASKS / RESPONSIBILITIES • End to end management of complex global projects and submissions, from developing strategies through to the filing of applications and post-approval implementation., • Oversee and support licensing partners in international regions (including Middle East, Asia, Australia)., • Responsible for a range of submissions from initial authorisation applications, variations/supplements, annual reports through to clinical trials and educational materials., • Regulatory point of contact for key projects, collaborating closely with multiple cross-functional areas including PV, Quality, Manufacturing, Supply, Medical and Marketing., • Understand, interpret and advise on regulatory legislation and guidance., • Interact with regulatory authorities to facilitate successful submissions and approvals., • Author high quality Common Technical Dossier (CTD) modules and regulatory technical documents., • Input into cross-functional submission documents, e.g. clinical protocols, PSUR, DSUR, PADER, educational materials, quality/manufacturing reports., • Management of regulatory labelling texts, including coordination of translations. PROFESSIONAL QUALIFICATIONS/EXPERIENCE • Degree in life sciences, engineering, pharmacy or higher, • Minimum of 5 years experience in European Medicinal Regulatory Affairs., • Proven ability to accurately assess regulatory impact, develop effective strategies and deliver submissions. Prior experience with European MRP/DCP is required., • Excellent written and verbal communication skills in English., • Experienced at authoring regulatory technical and submission documents., • Proven track record with navigating post-approval CMC changes, including ability to identify regulatory impact, data requirements and achieve successful filings., • Sound performer in interacting with and influencing regulatory authorities., • Prior US medicinal regulatory affairs experience and familiarity with global regulations, including US, is beneficial but not required. Knowledge of medical devices and drug-led combination products is desirable. SKILLS AND COMPETENCIES • Effective and influential communicator – you have strong verbal and written skills, able to clearly convey regulatory positions and persuade internal and external stakeholders., • Broad knowledge of European regulatory systems, including relevant current and upcoming legislation, • You can understand and interpret regulatory legislation and guidance documents., • Self-motivated, self-reliant and able to work independently in a fast-paced, deadline driven environment., • Effective networker and team worker – you are able to build effective working relationships with colleagues, external partners and regulatory authorities., • Strong analytical thinking and problem-solving skills, with a high attention to detail. Proven ability to deliver well thought-through and evaluated solutions., • Sound project management and organizational skills – you are able to effectively plan time and prioritize to achieve goals., • Flexible approach – able and eager to learn new things, think creatively and laterally, and think outside the box. Willingness to roll up your sleeves and get things done.

Join LGC’s dynamic Monitoring, Evaluation & Learning team as a Senior MEL Manager, driving innovative, high-impact insights that shape NIHR’s national research strategy. Lead the development of NIHR Indicators, elevate evidence quality and collaborate across sectors to influence real-world health and economic outcomes. The Role This role offers an exciting opportunity to join the Monitoring, Evaluation and Learning team, supporting NIHR in generating high quality evidence that demonstrates and strengthens research impact. Reporting to the NIHR Lead Economist, the post encompasses organisational and programme level MEL activities, with a core focus on developing, managing and reporting NIHR Indicators across the four I’s: Impact, Inclusion, Innovation, and Investment. Key responsibilities include chairing the NIHR Indicators Delivery Group, integrating indicator evidence into outputs, producing and reviewing quantitative and qualitative data, advising on data quality and methods and enhancing impact visualisation. The role involves liaising with other delivery groups, maintaining process documentation, managing a team of indicator leads and overseeing data collection, analysis and report preparation, including integration into a comprehensive dashboard. You will collaborate across NIHR and external stakeholders to promote consistent processes, support continuous improvement and contribute to wider MEL development. Success requires strategic problem solving, strong project leadership and excellent relationship building skills to operate effectively across a complex research ecosystem. About you Required Criteria • Postgraduate degree in health related or social sciences, or equivalent experience, • Proven ability to apply monitoring, evaluation and learning approaches to deliver insight and encourage sustained refinement of programme/scheme processes, • Strong quantitative and qualitative analytical and problem solving abilities with the capacity to create, test and implement innovative solutions to complex challenges, • Experience developing innovative methodologies that collate different types of data from across systems, • Proficiency in methodologies to evaluate and assess impact, • Experience of using digital tools and systems to drive improvements, • In depth experience and understanding of UK health and life sciences R&D sector, including dissemination and adoption, and the importance of research impact Desired Criteria • Education and/ or equivalent experience in economics/ population health, • Experience working for a research funding organisation Competencies and Behaviors • Strong interpersonal and networking skills to build effective internal and external relationships, • Highly organised with proven project management experience and ability to prioritise and meet deadlines, • Excellent written and oral communication, including reporting and data visualisation, with ability to simplify complex information, • Motivated, adaptable and able to manage diverse responsibilities independently or within a team Compensation, Benefits & Working Arrangements: Salary: £48,600 to £51,300 per year Location: Twickenham, London / hybrid working model Contract Type: Permanent, full time Working Hours: 37.5 per week, 7.5 hours per day Annual Leave: 25 days, plus UK public holidays Employee Benefits Include: Annual bonus, subject to company performance Enhanced Contributory Pension Scheme Life Insurance Cover Benenden Healthcare Membership Training and Development Opportunities Season Ticket Loan NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office based, hybrid role with an expectation for all employees to attend our offices 1 day each week, this may increase, subject to team requirements. Application If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required and Desired Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the NIHR. Inclusion and Diversity LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

Manpower are currently seeking an interim PA to Leadership Team, to work with our global client Pepsi Lipton, a joint venture between Unilever and PepsiCo focused on the manufacture of iced tea. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 3 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £38,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. Job Purpose A role in Pepsi Lipton is unique experience that will allow you to rapidly develop and will add value to your career. It is a. As a company in its own right, the joint venture has its own board of directors. Whilst in constant contact with its parent companies, it runs as a separate entity on a day-to-day basis. In order to support our ambitious growth agenda, we are looking for a dynamic Team Assistant to support our Marketing, Insights and SC Directors across Europe and Global. This role will require you to be proactive, resourceful and tenacious, with a can-do attitude, good problem-solving skills and hands-on approach, able to manage through ambiguity and complexity of our matrix organization to contribute to the achievement of our overall business targets. The Team Assistant to our leadership team is a key member of the Pepsi Lipton Europe and Marketing teams, supporting the Directors on day-to-day basis and working in close partnership with our wider global teams across Pepsi Lipton, PepsiCo and Unilever teams to ensure the smooth day to day support and management and organisation of multiple diaries and corporate meetings and events. Key Accountabilities • Manage Directors’ calendars, with full editorial access,, • Responsible for managing Leadership Team invites on behalf of leadership team, • Provide support to leadership events whenever required, • Coordinate preparation calls with each respective marketing team in preparation for the PBR sessions, • Send invites for preparation project activation monthly realignment calls, • Responsible for arranging travel for directors, including accommodation, visas and cross-country diary management whenever required, • Reconcile expense accounts in Concur for all directors in both Unilever and PepsiCo systems, • Assist with the on-boarding of new employees within your assigned business area whenever required. This includes GPID request, laptop request (including 0365 access, PepsiCo portal), mobile phone, Concur T&E + Concur account, Amex application (optional and when required) and Egencia account. Coordinate approval flow of above-mentioned tasks with designated approvers on the system., • Raise purchase orders (POs) for your respective business area in timely manner in MyBuy, and SAP, • Resolve purchase order queries from suppliers promptly in line with our invoice payments via VIM (Vendor Invoice Management system in SAP), • Re-align status PO reports with finance controllers, making sure POs are matched to bills and follow up with suppliers whenever required, • Assist with cyclical processes (i.e. End of year) to ensure data accuracy and timely submission of accounts, • Assist with new vendor request process where needed and liaise with relevant teams (finance, Master Data Governance and Data Management Organization), • Provide assistance where needed to team members and any other ad-hoc admin tasks for the Directors whenever required, • Build good rapport with key stakeholders/senior leadership team’s Team Assistants/PAs and provide support when other assistants are on holiday., • Assist with onboarding and training of other Team Assistants where needed, including systems and processes, JV/parent company onboarding and H&S training, organising security passes and tour of the building, • Assist with organisation of meetings and corporate events from start to finish as needed, liaising with organisers, agencies and other Team Assistants to ensure successful preparation and roll-out, • Assist with organising the team meetings and workshops as needed, • Assist with office coordination and ordering of supplies as needed, • Coordinate and support team’s post, including posting of any items or samples, • Work as part of project teams and support projects delivery as needed, • Build and maintain a successful professional network of business contacts in PepsiCo and Unilever to enable smooth operational and admin tasks, including parent companies’ BUs PA and BD network and relevant IT and workplace support contacts (i.e. for international diary management, IT access/laptop support, onboarding of new team members, systems setup and support), • Provide ad-hoc support with new vendor set-up and POs to team members from the assigned business area as necessary., • Ensure effective management of multiple stakeholders on day-to-day basis, • Develop good understanding of our business model and priorities to enable appropriate support and problem-solving Key Requirements • Solid previous experience in a similar role in a matrix organisation, ideally within FMCG, • Excellent people skills with the ability to build strong relationships and manage multiple stakeholders at all levels and across multiple functions and organizations., • Strong problem-solving and organizational skills, • Strong multitasking skills with the ability to manage competing requests at the same time, • Professional networking/external focus especially dealing with 3rd party suppliers, • Strong business acumen, • Ability to bridge Unilever and Pepsi systems and culture, and work seamlessly in a complex ecosystem, • Has a passion for the Lipton brand and to growth of RTD business Additional Information Occasional national and international travel may be required. Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Planet Pharma are currently partnered with a global animal health company and we are actively seeking a Commercial Supply Chain Manager to join the business in Hampshire. Key Responsibilities: • Lead demand planning and forecasting for assigned markets/products, ensuring accurate, data-driven projections aligned with commercial goals., • Manage inventory levels to ensure product availability while minimizing excess and obsolescence., • Coordinate S&OP (Sales & Operations Planning) processes, driving alignment between sales, marketing, finance, and supply chain teams., • Act as the key supply chain partner for commercial teams, supporting product launches, promotions, and sales initiatives., • Monitor supply performance and proactively address risks, shortages, delays, or capacity constraints., • Analyze sales trends, market demand, and supply data to recommend adjustments to inventory or replenishment strategies., • Collaborate with manufacturing, logistics, and global supply chain teams to ensure efficient product flow from production to customers., • Support product launch planning, ensuring accurate launch forecasts, readiness, and post-launch performance tracking., • Develop and report supply chain KPIs, including forecast accuracy, service levels, and inventory performance., • Drive continuous improvement by identifying process gaps and implementing solutions to increase efficiency and accuracy., • Manage relationships with internal and external stakeholders, including commercial leaders, distributors, logistics partners, and operations teams. Key Requirements: • 3+ years Pharma experience About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Harry Banks at Planet Pharma for more information: E:

We’re hiring: Research Grants Administrator Are you highly organised, detail driven and motivated by supporting impactful research? Join the NIHR Operations team and play a key role in delivering end-to-end grant funding schemes that commission new research and demonstrate real world impact. About Us The NIHR, funded by the Department of Health and Social Care, is the UK’s largest funder of health and social care research. It delivers world leading studies that improve health, wellbeing and economic growth with GMG providing critical operational and management support to its funding programs. Job Description We are seeking a motivated, organised individual to become a Research Grant Administrator to join our busy Operations Team. Experience of working in an administrative, process driven or project delivery environment is essential. Knowledge and/or experience of grant administration and/or working in health or research-related environments would be beneficial but not essential. What you’ll be doing: • Support the project management of research funding competitions, tracking progress with in-house tools and reporting at progress meetings, • Act as a key contact for external enquiries about funding schemes, • Communicate with applicants, independent expert reviewers, funding committee members, and internal colleagues, • Prepare competition content for website publication, • Work with Systems colleagues to set up and test competitions on the Research Management System (RMS), • Conduct initial checks on research proposals and manage large volumes of application data, • Source, invite, and coordinate expert peer reviewers and manage applicant responses, • Produce funding committee papers and support virtual and in-person meetings, including scoring and conflict-of-interest management, • Prepare and send outcome letters and handle follow-up queries Post-award support includes: • Managing contracts, electronic signatures, and progress reporting, • Maintaining accurate electronic records and supporting annual impact data collection, • Acting as a flexible team resource, contributing to projects, data analysis, and occasional travel to committee meetings About You Essential Criteria • Educated to a minimum of A Level standard or equivalent, • A minimum of 12 months’ administrative experience, ideally within a structured, deadline driven environment, • Strong IT skills, with proven experience using Microsoft Office and/or Google Workspace applications (including Gmail, Sheets, Docs, and Calendar) and the ability to learn bespoke research management systems, • Experience of working with accurate data handling, record keeping, and documentation, maintaining high standards of confidentiality and governance Desirable Criteria • An interest in health and social care research and the impact of research on patient outcomes and public health, • A background or previous experience in healthcare, health sciences, research administration, or a related field Key Skills & Competencies • Exceptional attention to detail with proven ability to manage accurate records across complex, high volume information, • Strong information management skills, confidently gathering and validating data from multiple sources, • Excellent organisation and time management, able to prioritise competing deadlines, • Proactive, solution focused mindset with a commitment to continuous improvement, • Clear, professional verbal and written communication skills and a collaborative team working approach Compensation, Benefits & Working Arrangements: Salary: £32,000 per year Location: Twickenham, London / Hybrid working model Contract Type: Permanent, Full Time Working Hours: 37.5 hours per week Annual Leave: 25 days, plus UK public holidays Employee Benefits Include: Annual, discretionary bonus Enhanced Contributory Pension Scheme Life Insurance Cover Benenden Healthcare Membership Training and Development Opportunities Season Ticket Loan NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office based, hybrid role with an expectation for all employees to attend our offices 1 day each week, this may increase, subject to team requirements. Application If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Essential and Desirable Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the NIHR. Closing date for applications is 5pm on Friday the 9th January, interviews to commence from the 12th January. Inclusion and Diversity LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have any accessibility requirements please contact Carl by email to arrange appropriate support.

Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

A public service organization in the UK is seeking a Head of Identity & Access Management to lead IAM strategies and manage large teams.The role involves ensuring compliance with business objectives and regulatory standards while fostering a culture of inclusion and continuous improvement.Candidates

A traditional community-focused service provider in Greater London is seeking an experienced Project Manager to lead projects within the Network and Strategy department.The role involves managing cross-functional teams, ensuring project success, and engaging with senior stakeholders.Ideal candidates

The Head of Identity & Access Management is a senior member of the CISO team, responsible for the development and delivery of functional strategies, always role modelling the Post Office behaviours and demonstrating a Postmaster first mindset. Our priority lies in shaping a business that mirrors the

The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Post Office is a community staple. We’re looking for people to come to P

A community-focused service provider in Greater London is looking for a Project Manager to lead and manage end-to-end projects.The role requires expertise in Health & Safety compliance and strong stakeholder management skills.You will work cross-functionally, ensuring that projects meet critical suc

A pioneering global trading firm in Greater London is seeking a Middle Office Lead to oversee their operations in digital assets. The role involves leading a high-performing team, ensuring smooth execution of post-trade processes, and improving operational efficiency.

A major UK postal service provider is looking for a Project Manager to join their Transformation team.

Day Post Office Counter Training. Post Office Operations Manager. Strong understanding of compliance, security, and regulatory requirements, ideally within a Post Office or similar regulated service.

Reporting to the Head of Legal, the SLC will play a key role in managing all aspects of legal risk relevant to the Post Office businesses, identifying, and solving strategic and operational legal issues and providing understandable, accurate, timely, high-quality and focussed advice (often with shor

Full-time Team Member vacancy at GAIL's!.If you love interacting with customers daily and giving service with a smile, then please read on!.We are looking for Team Members who have a.GAIL’s family and want to learn more.With no day being the same, you must be.Team Member who is always on time and

Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. Demonstrates a strong commitment to upholding the values and principles of Post Office. Post Office is a community staple.

Flexible Additional Holiday Purchase Scheme.DBS check paid by Caretech prior to starting with us.Full induction programme to Care Certificate Standards.Free Employee Assistance Programme.We offer Apprenticeships to those with less experience looking to join the Care Sector.We provide FREE training t

As our Threat Intelligence Analyst, your primary responsibility will be to support the reduction of Post Office’s cyber risk exposure by assisting in the collection, analysis, and dissemination of cyber threat intelligence. You will assist in gathering, analysing, and sharing threat intelligence a

Position: Support Worker – Children’s Residential Care.Location: Somerset, TA11Hourly Rate: £14- £14.Are you passionate about making a real difference in the lives of children and young people?.Are you driven to create positive outcomes for others?.Are you flexible, compassionate, and child-fo

The Procurement Category Specialist is a key member of the Commercial Management team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Post Office is an integral part of every community,

Full-time Kitchen Team Member vacancy at (ADD EMPLOYER NAME)!.If you love the smell of freshly baked bread and always work with a smile, then please read on!.We are looking for Kitchen Team Members who have a.GAIL’s family and for great food made from quality ingredients.With no day being the same

A leading postal service provider in the UK seeks a Contract Specialist - Tech to manage IT contracts and ensure effective execution.

Support Worker - London Whetstone .Flexible Additional Holiday Purchase Scheme.DBS check paid by Caretech prior to starting with us.Full induction programme to Care Certificate Standards.Free Employee Assistance Programme.We offer Apprenticeships to those with less experience looking to

The Contract Specialist - Tech is a key member of the Commercial Management team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.

Full-time Team Member vacancy at GAIL's!.If you love interacting with customers daily and giving service with a smile, then please read on!.We are looking for Team Members who have a.GAIL’s family and want to learn more.With no day being the same, you must be.Team Member who is always on time and

The IAM Product Owner is a key member of the CISO team, responsible for the delivery of functional strategies, always modelling Post Office behaviours and demonstrating a Postmaster first mindset. Post Office is a community staple. We're looking for people to come to Post office to re‑imagine.

Full-time Kitchen Team Member vacancy at GAIL's!.If you love the smell of freshly baked bread and always work with a smile, then please read on!.We are looking for Kitchen Team Members who have a.GAIL’s family and for great food made from quality ingredients.With no day being the same, you must be

The Senior Software Engineer is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. As a Senior Software Engineer, you will play a pivotal role in deliverin

Female Support Worker - Lavenders, Finchley.Driver preferable to support service users getting to and from appointments, day trips etc using the service vehicle.Flexible Additional Holiday Purchase Scheme.Full induction programme to Care Certificate Standards.Dedicated learning & development pro

A leading national service provider in the UK seeks a Senior Software Engineer to enhance its mobile digital estate.You will lead Android tablet app development, ensuring reliability and scalability while mentoring junior developers in a collaborative environment.Candidates should have expertise in

Experienced Residential Support Workers – Devon (Children & Young People) 🌟.Pay every Friday | Fuel reimbursed | 1–12 week rolling contracts | Trauma informed training | Local.Our Registered Managers, QA Leads,.Social Care Manager and more live and work in.Devon, leading all operations, suppo

Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. Post Office is a community staple. We’re looking for people to come to Post office to re-imagine.

Experienced Residential Support Workers – Hertfordshire (Children & Young People) 🌟.Pay every Friday | Fuel reimbursed | 1–12 week rolling contracts | Trauma informed training | Local.Our Registered Managers, QA Leads,.Social Care Manager and more live and work in.Hertfordshire, leading all o

A key UK service provider is seeking an IAM Product Owner to drive the evolution of their IAM platform.In this role, you will deliver robust IAM solutions that ensure both security and user experience while collaborating with various teams.The ideal candidate will have a strong grounding in IAM conc

Book services for confirmed bookings and ensure accurate details are entered and kept updated in the back-office booking system.

The Project Manager is a key member of the Transformation team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Our priority lies in shaping a business that mirrors the diverse communiti

CLIENT ADVISOR – CENTRAL LONDON SHOWROOM | LUXURY ITALIAN FURNITURE BRAND | £30,000–£35,000 (up to £38,000 for exceptional profiles).An iconic Italian furniture house is seeking a passionate and design-driven Client Advisor for its prestigious Central London showroom.This is an excellent oppo

Status Motor Group is a family-run automotive business specialising in the buying and selling of used vehicles.We focus on providing customers with a transparent, professional, and stress-free experience, removing the uncertainty often associated with purchasing a car.Our business is built on trust,

Sales Assistant - Entry Level - No Experience Required - Full Time Equivalent Availability Required - New Year Starts!.Are you looking for a new career?.Want a role that is both challenging and rewarding?.Are you the type of person that is hardworking, positive and goal driven?.Our client, located i

Proficient in Microsoft Office.

Full Time Retail Assistant - Brick Lane Pop Up.Brick Lane, London (New Store Opening).HK) is a leading global company in the trend culture and entertainment industry.Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators w

At Pulse Up, we believe people are at the heart of every great brand.Our team helps clients connect with their customers face-to-face through engaging events and direct interaction.As we expand across London, we’re looking for someone energetic, friendly, and eager to learn to join us as an Events

Assouline is the first luxury brand in the world that uses books as a medium.For the past fifteen years, Assouline Publishing has created fine illustrated books dedicated to fashion, photography, art and design.Renowned for our highly original graphic concept, Assouline books are works of art that c

Kickstart Your Career in London!.Entry Level Sales & Customer Service (No Experience Required).Full-time, Immediate Starts Available!.Looking for an exciting new role?.OR Looking to drive your success with an ambitious, driven and fun team?.Start a fresh new career in London with this fantastic sale