Infrastructure Engineer - Mitel
11 days ago
Bradford
• Infrastructure Engineer, • Bradford - Onsite 5 days a week, • 3 month contract, • Inside of IR35 Key Responsibilities • Deliver and support IT infrastructure and end-user services in line with agreed service levels., • Support continuous service improvement, embedding customer care and service excellence as core values., • Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools., • Collaborate with colleagues to identify, investigate, and resolve system and service issues, including preventative measures., • Provide specialist technical advice and guidance, including mentoring less experienced colleagues., • Manage and protect confidential and sensitive information, ensuring compliance with legislation (e.g. DPA, FOI)., • Server, storage, and email technologies (physical & virtual environments, Exchange, VMware/Hyper-V)., • Desktop, workspace, and virtual desktop technologies (Citrix, Windows environments)., • Network, security, telephony (Cisco, Nexus, Mitel VOIP).