Technical Engineer
hace 13 días
South Ockendon
Department: Aftermarket Reporting To: Technical Team Lead As Aftermarket Technical Engineer, you will Demonstrates expertise in mechanical and electro-mechanical systems, providing technical support to resolve in-service vehicle failures and quality concerns. Applies strong analytical and problem-solving skills to assess complex issues, identify root causes, and implement both short-term corrective actions and long-term improvements. Effectively manages priorities in a fast-paced environment, making sound decisions independently while balancing customer expectations, operational requirements, and commercial objectives to minimise vehicle downtime and improve product performance. ACCOUNTABILITIES & ACTIVITIES • Experienced in collaborating with design, service, and customer teams to understand product requirements and deliver effective engineering solutions., • Skilled in conducting detailed root cause analysis and failure investigations involving reliability, warranty, and component performance issues., • Proven ability to diagnose complex vehicle and system faults, identify corrective actions, and implement sustainable solutions., • Strong background in providing technical support to Aftersales, service centres, technicians, warranty teams, and customers., • Experienced in managing product lifecycle activities, including warranty analysis, failure investigation, and engineering change implementation., • Proficient in interpreting technical data, coordinating testing activities, and ensuring compliance with company change control processes., • Effective communicator with the ability to present technical findings clearly to stakeholders at all levels., • Dedicated to maintaining accurate engineering documentation, investigation records, and corrective action reports., • Strong customer focus with the ability to respond rapidly to technical concerns and support product reliability improvements., • Self-motivated and capable of managing multiple priorities while working independently., • Influential team player who collaborates with design teams to drive product quality, reliability, and continuous improvement initiatives., • Committed to continuous professional development and the application of reliability engineering best practices. ESSENTIAL/DESIRABLE REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS Essential Requirements: • Extensive expertise in EV Systems, HV/LV architectures, diagnostics and fault finding, • Strong knowledge of CANbus networks, vehicle electronics, powertrains, braking and pneumatic systems, • Working knowledge of diagnostic and troubleshooting tools including JAL test, MBMS, CODI and other service diagnostic platforms, • Knowledge in 3D CAD using CATIA and SolidWorks including part modelling and Assembly drawing, • Skilled in interpreting engineering drawings, technical reports, and diagnostic data., • Proven ability to manage multiple projects and changing priorities., • Effective communicator, capable of presenting complex technical information clearly., • Strong customer focus with experience negotiating practical and effective technical solutions., • An ability to manage multiple ongoing projects and changing priorities., • Clear communication through a variety of methods e.G. using visual tools, diagrams, drawings, reports., • An ability to interpret engineering drawings, reports and other technical data., • The ability to discuss and negotiate agreeable solutions to customer problems., • Extensive PCV and / or HGV engineering experience Desirable Requirements: • Electric power systems knowledge which includes Electrical distribution & Networks, • An excellent telephone manner with the ability to deal well with difficult customers, • Effective workload management and coordination skills, • Strong critical thinking skills combine with innovation and attention to detail, • Experience of dealing with customers over the phone and via email. DESIRABLE BEHAVIOURS • Manage time effectively and meets commitments, • Demonstrates continuous learning and knowledge sharing within a team, • Contribute ideas that improve processes, productivity and quality, • Must have a confident & positive attitude to resolve customer issues, • Ability to be flexible and adapt to customer and operational needsBenefits, • Holiday - 192 hours plus Bank Holidays, • Pension - 4% employer contribution and 5% employee contribution, • Free onsite parking, • 3% GLA JBRP1_UKTJ