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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do • Design, develop, and implement IAM solutions using One Identity Manager., • Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance., • Develop custom scripts and processes to extend the functionality of One Identity Manager., • Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems., • Perform IAM solution testing, troubleshooting, and issue resolution., • Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout., • Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner., • Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation., • Participate in the development and delivery of client training programs and technical documentation as required., • Have an identity first approach with a sound understanding of the concept of least privileged., • Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities., • Work with auditors to and supply evidence as required., • Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.), • Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations., • Mentoring and support for other members of the Team. What You'll Bring, • Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field., • Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect., • Expertise in cross platform scripting (TSQL, Powershell, bash etc...), • On premise and cloud directory services (LDAP, Azure AD, GSuite etc.), • Be a subject matter expert on both legacy and modern authentication protocols., • Have excellent security awareness including standards e.g., IS027001, NIST and CIS., • Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures., • Have a good understanding of Access Controls and Identity Lifecycle management., • Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

The Certification Project Engineer will manage the full lifecycle of security product approval projects, coordinating testing, evaluation and certification activities in line with relevant standards. Manage end-to-end certification projects for security products, including quoting, planning, schedul

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. #INDNFP Please note this role is being advertised by NFP People on behalf of our client. TPBN1_UKTJ

Are you an Embedded Systems Controls Engineer or an Electronics Engineer with a controls and firmware background in electric vehicles batteries or energy storage This is a unique opportunity to join a fast-growing London based start-up that is creating an all-new range of battery storage systems for both commercial and consumer markets. You will be responsible for developing and managing our embedded systems. You will design and develop complex platform software (low level and middleware) for control systems. Responsibilities • Implement and maintain software for microcontrollers and Linux embedded systems, • Develop a software integration process debugging software maintenance and version management., • Managing the requirements of embedded projects ensuring reliability and compatibility across our product line, • Integrating advanced battery estimation and control algorithms in diverse hardware platforms., • Supporting the development of new battery state estimation and control methods, • Optimise firmware for maximum performance reliability and efficiency, • Design and development of firmware related to custom battery packs, • Control of battery management and protection circuits, • Developing complex driver OTA and other functions as needed, • Supporting Battery Engineers in development of the product designs, • Develop product validation test programs to ensure robustness of design, • Develop the software development lifecycle, • Work in a multi-disciplinary research development and engineering environment Qualifications : Must-haves • Degree in Electronics Engineering or equivalent electronics knowledge, • Minimum 3 years of experience in software development for embedded systems; direct experience working on BMS firmware is a plus, • Must be able to design firmware systems as well as modifying existing codebases, • Proficient in configuring lower layer modules including drivers as well as Raspberry Pi Arduino, • Demonstrable expertise in Matlab/Simulink, • Experience with electronics hardware (PCB) design, • Programming: Python Embedded C/C for embedded systems in real-time control applications, • Familiarity with software compliance standards such as MISRA ISO 26262 CMMI ASPICE UL1998, • Knowledge of device control and communication protocols such as Modbus CANbus and UART, • Ability to troubleshoot debug and improve firmware and electronics, • Ability to write drivers for new peripherals and communications methods, • Must be self-motivated and an effective team player., • Familiarity microcontrollers/System on Chip architectures, • Familiarity with real-time control and bootloaders, • Familiarity with FPGA for high-speed development, • Experience with unit testing and other software testing is desirable., • Applications software programming for helper programs and internal product-testing software., • Experience using version control or lifecycle tools such as TFVC CVS SVN Mercurial git etc., • Experience with electronics hardware (PCB) design Additional Information : Please note that at this time we are unable to provide UK visa sponsorship Strictly No Agencies Remote Work : No Employment Type : Full-time Key Skills Academics,Hardware & Networking,ASP.NET,Business Operations,Barista,ERP Experience: years Vacancy: 1

Howdens are offering an exciting opportunity to take a leading role in our software development function as a Technical Architect. You will drive the technical vision define architectural strategy and guide the creation of innovative scalable solutions that make a real impact on our business What youll be doing • Technical Leadership: Mentor developers guide best practices and resolve complex technical challenges., • Architecture Ownership: Define evolve and document system architecture to align with business goals and technical standards., • Solution Design: Deliver secure scalable solutions that balance speed cost and quality., • Standards & Governance: Uphold coding testing and security standards across teams., • Innovation: Evaluate new technologies modernise systems and reduce technical debt., • Collaboration: Work closely with product and delivery teams communicating technical decisions clearly., • Understanding of software engineering principles design patterns and system architecture., • Strong knowledge of modern programming languages (e.g. C# Java JavaScript/TypeScript Python) and frameworks relevant to your stack., • Hands-on experience with cloud platforms (e.g. AWS Azure GCP) and containerisation/orchestration (e.g. Docker Kubernetes, • Hands-on technical expertise with enterprise solutions, • Experience in defining designing configuring and delivering enterprise system, • Effective communicator able to translate technical detail when communicated with stakeholders, • System issue investigation and resolution, • The ability to translate complex stakeholder demands into realistic solutions that meet expectations and dont introduce technical debt., • Ability to set and communicate a clear technical vision, • Solid grasp of integration approaches (APIs microservices event-driven systems) and data modelling., • Proven track record of designing and delivering complex scalable and secure applications in an Agile/DevOps environment, • Competitive salary and company bonus, • Excellent pension scheme (company contribution of up to 12%), • Car Allowance or Company Car, • Private Healthcare for you and your family, • 25 days holiday bank holidays with the option to buy additional days., • Staff Discount, • Employee Assistance Programme FTSE100 company and the UKs number one trade kitchen supplier Howdens Joinery provides thousands of products across kitchens joinery and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460000 loyal trade professionals. Last year our sales reached circa 2.3bn and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. If you want to be part of a rewarding organisation recognised for excellence in the workplace in theBest Big Companies to Work For please apply now. #LI-HG1 Key Skills APIs,SOAP,Software Architecture,.NET,Design Patterns,Enterprise Software,AWS,Solution Architecture,Cloud Architecture,Java,SSO,Oracle Employment Type : Full-Time Experience: years Vacancy: 1

Are you an experienced underwriting leader who thrives on developing people driving performance and maintaining excellence in every lending decision Do you take pride in leading high-performing teams shaping processes and ensuring underwriting standards stay ahead of the curve Ready to take ownership of a key leadership role where your expertise judgement and mentoring skills directly influence the success of a growing specialist lender If this sounds like you apply today and take the next step in your underwriting career with West One. The overall responsibility of the role is to manage a team of underwriters ensuring services levels and accuracy are maintained within the department. This role is mandated role which requires all loans to be approved in accordance with the divisions Credit Risk Appetite. • Manage & support a team of Underwriters., • Developing staff and promoting self-improvement within the team., • Be first point of contact in the absence of the Head of Residential and Second Charge Operations., • Maintain broker relationships that are integral to the growth for WOSL., • Promote our Team Ethic., • Maintain and review all internal process documents ensuring the relevant information is captured that are used by the underwriting team., • Take ownership of UAT testing requirements of the business ensuring the underwriting operating system functions as required., • Take ownership of product set up in fusion ensuring accuracy is maintained and the products reflect the requirement of the business., • Ensure Quarterly One-to-Ones are carried out with the underwriters ensuring all training/development needs are met., • Prepare and deliver 6 monthly/Yearly appraisals., • Ensure all underwriting is in line with Company policy and within regulation., • Underwrite large loan applications (above 750K) and maintain a pipeline of cases., • Be a referral point for Underwriters and broker support for queries on applications., • Liaising with introducers valuers and solicitors ensuring an excellent relationship is maintained., • As a Mandate holder ensuring all cases are approved within the Groups Risk appetite., • Excellent Leadership skills., • Ability to work as part of a team., • Pass internal competency tests post induction., • High attention to detail., • Good written and verbal communication skills., • A strong understanding of FCA regulation, • Current/Previous Mandate Holder with a Lender in the Second charge secured loan market., • A minimum of 5 years experience underwriting mortgage applications for a Lender specifically within the First or Second Charge Residential loan market., • Experienced in Managing people., • CeMAP (desirable not essential)., • Minimum of 5 GCSEs A-C (Including Maths and English)., • Flexible, • Articulate, • Well organised At West One were growing quickly and looking for talented people to join our journey. Youll receive the training tools and support you need to succeed with clear career development opportunities. Alongside this we offer a competitive benefits package including private medical healthcare and paid volunteer days. If youre ready to take the next step in your career and make an impact in specialised property finance apply today and grow with us! Key Skills Hyperion,Acquisition,Asset,ABAP,Basic,Activex Employment Type : Full Time Experience: years Vacancy: 1

Description Content Designer. Salary:34000 per annum pro rata. Location: Homebased. Contract:Fixed Term until 31 March 2026 (with a possible extension) 35 hours per week. Benefits: * 29 days annual leave PLUS bank holidays pro rata with up to 5additional days for continuous service andoption to buy or sell leave. * Gain professional qualifications and excellent training/development opportunities. * Flexible maternity adoption and paternity packages. * Pension with up to 7% employer contribution with included life assurance cover. * Staff discount portal and Blue Light Card eligibility with 15000 national retailers discounts. Why Action for Children Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that when we work together we can makea huge difference to bring lasting improvements to vulnerable childrens lives. A bit about the role In this fixed term role as Content Designer you will take a key role in the design of impactful user-centred content and journeys for Action for Children digital services and related products (including flagship online service Parent Talk). Howyoull help to create brighter futures * Designing user-centred accessible and inclusive content and journeys for parents carers and young people. * Creating and reviewing advice content ensuring it meets user needs and aligns with brand tone of voice accessibility and best practice. * Working with subject matter experts in a collaborative and open way. * Being an advocate for user-centred and accessible content. * Lead on content in multidisciplinary product team and with our technical partners. * Uploading and checking content prior to publishing. * Following and keeping up to date with style guide and content design. * Working with the digital team to plan review and feedback on a monthly newsletter and review social posts when needed. Lets talk about youas Content Designer * Demonstrable experience of designing accessible and user-centred content and journeys. * Demonstrable experience of interpreting analytics user behaviour data and user feedback to inform content. * Knowledge of what makes content accessible and designing for different access needs. * Experience collaborating with stakeholders. * Experience using search or SEO research social listening and other user insight to inform user stories. * Demonstrable understanding of EDI. * Knowledge of user testing. * Experience in basic HTML using content management systems and writing for the web. Please see the Job Description for the full list of accountabilities and requirements. Contact:email us at___

This role is primarily responsible for managing and progressing Product Switch cases from enquiry through to completion ensuring all activity is in line with the firms lending criteria policies and this the role also provides support to the wider Servicing function covering day-to-day customer account management and operational tasks during periods of reduced product switch demand. Product Switch Management: • Proactively manage a pipeline of Product Switch cases through to completion or decline., • Ensure applications are assessed accurately and in line with policy., • Help with tasks in the Primary Servicing Team if required. The list below is not exhaustive and the duties are liable to change from time to time in line with the needs of the department., • Dealing with all calls post and emails effectively and to within agreed SLAs, • Submitting of BACS files and actioning any unpaid direct debits or payments., • Scanning Title updates to files, • Actioning all Deed of Postponement Easement requests to completion, • Ensuing all Printing is undertaken and sent within agreed SLAs, • Dealing with E-DS1 Upload Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report., • Dealing with Solicitors Missing Title Registrations, • Dealing with CRA Return (CAIS), • Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases., • Actioning the Monthly Consolidation Refunds from Finance, • Adhering to the Invoice Process to check and pass for payment any invoices. (subject to mandate)., • Assisting the team with any Phoebus or system(s) Testing, • Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team., • Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have., • Strong customer service and telephone handling skills., • Attention to detail with a logical organised approach., • Ability to manage workload independently while contributing effectively within a team., • Proactive self-motivated and solutions-focused., • Strong negotiation and relationship management skills., • Preferably educated to Degree-level, • Previous financial services experience (underwriting product transfers customer service arrears or account management) desirable., • Calm and self-assured, • Well organised, • Punctual

Are you detail-driven organised and looking to build your career in financial services Do you enjoy problem-solving supporting customers and making processes run smoothly Are you ready to join a growing company that invests in its people and offers opportunities to progress If this sounds like you then this could be the perfect next step in your career. Apply today and lets grow together at West One Loans. Key Accountabilities • Support the Servicing Department with all aspects of managing the loan portfolio across product lines., • Handle daily customer contact via phone email and post ensuring SLA targets are met., • Process new account uploads direct debits BACS files and manage unpaid payments., • Manage cash allocation redemptions settlements and other banking activities., • Liaise with solicitors on redemption funds deeds and title registrations., • Support month-end processes including credit accounts refunds and reconciliations., • Assist with system testing and operational improvements alongside the Servicing Manager., • Strong communication and telephone skills., • Excellent attention to detail with logical organised thinking., • Confident in negotiation and problem-solving., • Able to work independently as well as part of a team., • Previous experience in customer service or arrears management (financial services desirable)., • Degree-level education preferred but not essential., • Calm resilient and professional under pressure. If youre ready to grow your career and make an impact click apply today! Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full Time Experience: years Vacancy: 1

The overall responsibility of the role is focused on identifying developing and managing relationships with mortgage intermediaries in order to originate new lending opportunities in line with the business strategy and growth plans for our residential and buy to let mortgage product range. • Responsibility for creating retaining and growing new customer relationships within the residential and buy to let mortgage markets focusing on mortgage intermediaries, • Developing focus on key accounts to include large DA/AR firms., • Work closely with internal sales team to identify new business opportunities, • Liaising with our residential and buy to let underwriting teams to provide a high standard of service to our broker partners., • Form strong relationships with key stakeholders and third parties where required, • Hold regular face to face meetings with broker partners in line with personal objectives and willingness to work outside of designated region, • Attend head office meetings where required, • Gain an in-depth understanding of our broker portal and Fusion system to be able to resolve queries relating to our residential mortgage broker portal, • Developing excellent working relationships with our broker partners and internal working relations with our broker support underwriting and sales team to deliver enquiries & completions in line with key business objectives & strategic goals, • Develop a deep understanding of our residential and buy to let mortgage products and criteria alongside a working knowledge of other West One lending products, • Understanding of regulatory requirements and responsible lending policies adhering to company policy at all times, • Able to competently deliver training on our products criteria and packaging requirements to a high standard to new brokers and their teams in line with our lending policy guidelines, • Monitor market changes and competitor analysis to support product development team and develop wider industry knowledge, • Able to undertake additional duties including system testing where appropriate, • Able to confidently represent West One at broker/industry events demonstrating, • Experience in a similar role and must have field-based experience., • Strong team player, • Self motivated, • Willingness to travel, • Flexible, • Articulate, • Calm and self-assured, • Well organised

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c.