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  • Customer Support Agent
    Customer Support Agent
    15 hours ago
    £28000 yearly
    Full-time
    Wallsend

    Job Description They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software. Hybrid – 3 days in our Newcastle office (global headquarters) Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750 Assessment – look for an email after you apply inviting you to complete your application Key Responsibilities Your day-to-day: Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort. How people describe you: You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve. On-the-job training: You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call. Meet the team: They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers. Career growth: We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps. 10 paid days for volunteering and learning: Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage. What to expect after you apply: Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview. Your benefits: • Starting salary of £28,000, • Annual bonus up to 10%, along with monthly perks valued at up to £750, • 33 days holidays (including bank holiday entitlement), • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation

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  • Data Science Placement Programme
    Data Science Placement Programme
    2 days ago
    £25000–£45000 yearly
    Full-time
    Newcastle upon Tyne

    Are you looking to kick-start a new career as a Data Scientist? We are recruiting for companies who are looking to employ our Data Science Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£25K-£45K) within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 6-12 months: Step 1 - Full Data Science Career Training You will begin your data science journey by studying a selection of industry-recognized courses that will take you from beginner level all the way through to being qualified to work in a junior Data Scientist role. Through the interactive courses, you will gain knowledge in Python, R, Machine Learning, AI, and much more. You will also complete mini projects to gain practical experience and test your skills while you study. Step 2 - CompTIA Data+ CompTIA Data+ is an early-career data analytics certification for professionals tasked with developing and promoting data-driven business decision-making. It teaches Data Mining, Visualization, Data Governance & Data Analytics. In any industry, gaining official certifications is very important in the recruitment process. Therefore, this globally recognized certification will enhance your CV and make you stand out from the crowd. Step 3 - Official Exam The CompTIA Data+ exam will certify that you have knowledge and skills required to transform business requirements in support of data-driven decisions through mining and manipulating data, applying basic statistical methods, and analysing complex datasets while adhering to governance and quality standards. The exam is 90 minutes long and can be sat either in your local testing centre or online. Step 4 - Practical Projects Now that you have completed your theory training and official exams, you will be assigned 2 practical projects by your tutor. The projects are the most important part of the traineeship as it will showcase to employers that you have skills required to work in a data science role. The projects will use real world scenarios where you be utilising all of the skill that you have learned. Whilst you are progressing through the projects, you will have the ongoing support from your personal tutor. Once both projects have been completed and given the final sign off, you will have completed the traineeship and will be ready to move onto the recruitment stage. Your Data Science Role Once you have completed all of the mandatory training, which includes the online courses, practical projects and building your own portfolio, we will place you into a Data Scientist role, where you will be guaranteed a starting salary of £25K-£45K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in data science? Apply now and one of our friendly advisors will be in touch.

    Immediate start!
    No experience
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  • Marketing & Commercial Manager
    Marketing & Commercial Manager
    22 days ago
    £50500 yearly
    Full-time
    Gateshead

    D’modish Fingerfoods and Bakes Ltd is a growing UK confectionery and baked goods business producing premium finger foods, snacks and sweet treats. Due to increasing demand and expansion of our customer base, we are recruiting a Marketing & Commercial Manager to lead our commercial strategy, strengthen brand visibility, and drive sustainable revenue growth. Key Responsibilities • Develop and implement marketing and commercial strategies to increase sales and market reach, • Identify new revenue opportunities, partnerships, and customer segments (B2B and retail), • Manage business development activities, including client acquisition and relationship management, • Lead pricing strategy, promotions, and product positioning to improve profitability, • Oversee brand presentation across digital platforms and marketing materials, • Monitor market trends, competitor activity, and customer feedback to inform decisions, • Prepare commercial reports, forecasts, and performance updates for management, • Support contract discussions and negotiations with key clients and suppliers, • Coordinate marketing campaigns and product launches to drive customer engagement, • Ensure commercial activities align with company standards and regulatory requirements Essential Requirements • Proven experience in a marketing, commercial, or business development management role, • Strong understanding of sales growth, customer acquisition, and commercial performance, • Excellent communication and negotiation skills, • Ability to manage multiple priorities and deliver results in a fast-paced environment, • Strong analytical skills and confidence working with sales data, targets, and reporting, • Good IT skills (Microsoft Office/Google Workspace, spreadsheets, email communication) Desirable • Experience within food production, hospitality, retail, or FMCG sectors, • Knowledge of digital marketing tools and social media strategy, • Experience managing B2B clients and institutional supply relationships What We Offer • Competitive salary of £50,500 per year, • Full-time, permanent position, • Opportunity to join a growing business with an expanding client base, • Supportive working environment and career progression opportunities How to Apply Please submit your CV and a short cover letter explaining your suitability for the role.

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