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ASM Research, an Accenture federal services company, is seeking a Service Desk Shift Supervisor to oversee a service-desk shift, ensuring timely, high-quality support for incidents and service requests within a federal IT environment. The supervisor coaches analysts on troubleshooting practices, cus

The Service Desk Shift Supervisor oversees a service‑desk shift to ensure end users receive timely, high‑quality support for incidents and service requests.The role manages ticket queues, staff assignments, and escalations so response and resolution targets are consistently met in a federal IT e