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Job Title - Technical Service Manager Location - Dover Hours - 40 Hours per week Our values and behaviours Delivering the exceptional, every day • Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day., • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture – our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as equal. o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job objectives and responsibilities · Technical lead responsible for the management of the field teams · Responsible for leading the day-to-day operational delivery through the relevant supervisory lead · Ensuring all planned, corrective, and reactive works are completed on time, safely and compliantly in line with regulatory requirements and Port of Dover expectations · Work with the Account director on contract strategic deliverables Main duties · Daily attendance at the team activity call/meetings to review daily and weekly objectives · Attendance at Mitie/POD performance review meetings · Assigning duties to supervisors during shifts · Supporting the delivery of PPM's and reactive tasks for internal teams and 3rd party contractors · Supports the planning of works including permit to work and ATW · Day to day leading of shift team including conduct, performance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards. · Provide direction and feedback to supervisors during shifts · Effective communication between disciplines to support best practice sharing · Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required. · Provide customer service and manage complaints and escalations · Prompt and correct documentation of incidents. · To ensure that communications are maintained between the technical team and Port of Dover stakeholders · To perform duties of a person authorised to issue permits to work. · Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. · To attend and fully participate in appraisal activities as required · Bring innovation, continuous improvement and build solutions to business challenges and maintain a ‘can-do' attitude · Foster and maintain a positive work environment and a ‘One Team' approach · Mentoring of apprentices and interactions with EKC tutors to ensure learning deadlines are achieved Desirable Skill Sets from a Selection Below for Trade Bias · Proven track record for managing Hard FM services · C&G 2391 and accredited to 18th Edition electrical testing desirable · NEBOSH / IOSH qualified – Health and Safety management · Relevant experience post qualification supervisor level · Management skills · Induction / appraisal skills · Knowledge of QMS procedures · CAFM task planning experience · Knowledge / experience of electrical testing services and associated legislation Knowledge of commercial and domestic heating & plumbing systems Water quality and legionella control · Presentation skills · Analytical thinker with demonstrated problem solving skills · Good Financial skills and knowledge of financial processes · Working well within a team · Leadership skills and ability to make decisions fast · Strong problem-solving aptitude · Able to work without direct supervision · Able to deal directly with customers in a professional manner and represent the company · Able to produce and complete RAMs and SMSs · Computer literate – competent in Microsoft Office and ability to work on CAFM systems. · Knowledge of working on BMS systems. · Customer service focussed

Lead and inspire a high‑performing Customer Service team in a fast‑paced contact centre environment. Our client is seeking an experienced leader to drive performance, deliver training, and optimise service levels across voice, chat and email. Customer Service Team Manager Location: Dover Salary: up to £40,000 per annum Full-time | Permanent - 37.5 hours per week, working hours will be between 8am and 6pm You must be able to commit to working 5 days over 7, including weekends - one day per week will be working from home. Are you an engaging people leader with a passion for developing teams and delivering exceptional customer service? Our client, a well‑established organisation operating within a high‑volume, multi‑channel environment, is seeking a dynamic Customer Service Team Manager to oversee and support a team of Customer Service Advisors. Key Responsibilities: * Lead and manage a team of Customer Service Advisors * Drive productivity, team development and KPI performance * Deliver induction training and ongoing coaching * Oversee day-to-day resource deployment to meet contact demand * Support forecasting and scheduling with Resource Planning * Maintain quality, service levels and operational excellence across voice, chat and email channels * Produce clear, concise reports to highlight performance and issues What We’re Looking For: * ...

Swimming Teacher - Dover We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More about your role We have an exciting new opportunity for a Swimming Teacher, at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. With your passion for teaching, swimming and excellent class programming and instructing skills, you will be full of enthusiasm whilst engaging with our customers and impressing them with your extensive knowledge and expertise. All of our swimmer development stages are based on the National Plan for Teaching Swimming, and as such, our Swimming Teachers should hold a minimum of UKCC Level 2. It would be advantageous if you hold a Lifesaving Qualification (NPLQ or NRASTC), however, if you are a motivated and driven individual, then with our continuous learning and development opportunities, we would be happy to support you in achieving either of these qualifications. There are many opportunities available for you within Places Leisure. Your career with us as a Swimming Teacher is a great first step to many different routes including a Swimming Co-ordinator and a Contract Swimming Development Manager. In the Swimming Teacher role, we will offer ongoing training and development opportunities, including support with your NPLQ or NRASTC qualifications, enhancing your customer service skills and much more. More about you • Passionate about helping people of all ages learn to swim or become stronger, faster, or more confident when swimming., • You will work with customers in groups and sometimes on a one-to-one basis to motivate and instruct them during their lessons., • You will be a friendly, approachable, and patient individual with the ability to build trust, encourage and motivate your students., • You will thrive on supporting students to achieve their potential, drawing on your continual knowledge and experience of industry best practice whilst applying teaching skills in the most effective way. We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: • We align with the Real Living Wage foundation, • A bonus scheme for all colleagues at 2%, • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors, • Flexible working (including part time working, shift work and more), • An opportunity to purchase additional annual leave, • Lots of opportunity to access ongoing personal learning and development, • Access to our Company Pension scheme, • Cashback plan for healthcare costs - up to 500 saving per year, • Discounts of up to 50% on activities, centre shop and cafes We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Service Team Member - Dover Summary We’re looking for Service Team Members to join us at The White Cliffs of Dover to support our busy teams across visitor operations this summer. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great customer service. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. Salary: 12.75 per hour - we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026. Contract duration: Fixed term contract until 10 October 2026 Hours: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. What it's like to work here Reporting to the Welcome and Service Assistant Manager, you’ll be part of a small team working at The White Cliffs of Dover. What you'll be doing The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll be involved with all aspects of the visitor experience, from welcoming visitors at admissions and in our shop, car parking, cleaning loos, litter picking and answering questions to help people get the most out of their visit. Who we're looking for We’d love to hear from you if you’re: • focused on giving great service to everyone you meet, • confident speaking with visitors and solving problems, • a team player, but also happy to work on your own initiative, • well-organised, adaptable, and flexible to work across different sites, • willing to learn new skills and work towards shared goals The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

We have an exciting opportunity for you to join a progressive and friendly company as a Credit Controller/Accounts Receivable Specialist. This is a full time role in Dover, working Monday - Friday, 8:30am - 5pm, you will be paid between £26,000 to £28,000 depending on experience + 10% bonus based on your individual and company performance. Your next company offer incredible benefits: 25 days annual leave, free fruit each week, drinks from Costa, Career progression! As an Accounts Receivable Specialist, you will play a vital role in ensuring accurate, timely invoicing and effective receivables management. Working as part of a collaborative finance team, you will apply strong attention to detail, customer focus, and sound accounting principles to support business operations and growth. Key Responsibilities Create and issue customer invoices in line with individual requirements and strict deadlines Upload invoices to customer portals as required Monitor customer payments and escalate overdue balances to management when necessary Communicate with sales and operations teams via email and phone to resolve billing and payment queries Assist in improving processes and supporting automation initiatives to enhance efficiency Monitor and manage fuel surcharges Support annual and ad-hoc audit requests Process customer credit requests by collecting required financial information, including credit reports and references Forward completed credit documentation to the Credit Manager in accordance with Credit Department policies Assist the allocation team by providing accurate allocation details Perform additional duties as assignedPreferred Qualifications & Experience Strong mathematical and numerical skills Customer service experience preferred High level of accuracy and attention to detail Ability to work effectively in a fast-paced, deadline-driven environmentNext steps: If you're enthusiastic to utilise your credit control or accounts skills and you're passionate about Customer service, we would love to hear from you - apply today! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a £100 voucher of your choice! (Terms apply) Don't forget:If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Mechanical Project Engineer - £50k / £55k plus package This company is a mechanical and electrical sitework and workshop repair and service provider who operate in numerous M&E industries in the South East. An opportunity has come up for a focused and dedicated mechanically biased Project Engineer who will be responsible for assisting the Project Manager in looking after the company’s onsite project work on Water Treatment sites. This includes, but is not limited to, site survey, technical specification, quoting, delivery and commissioning. All aspects of onsite health and safety are to be adhered to, thus ensuring the company meets its requirements and objectives within the policies and procedures for quality (ISO 9001), the environment (ISO 14001) and health & safety (ISO 45001). Ideal Skills, Training & Qualifications (but not essential): Minimum of 2 years experience in a similar role Full UK driving licence Experience of onsite health and safety rules and regulations Confined space trained or a good understanding of confined spaces – training can be provided Watery Hygiene trained or a good understanding of sewerage/clean water hygiene – training can be provided An engineering background, with Water Utilities and/or Power Industry experience An excellent communicator for both client meetings and site team instructions Good organisational skills with a strong ability to multi-task This role is an exciting opportunity to join a growing company, with a solid customer base, and a vision for the future which includes promotion and new roles. The position is full time (40 hours per week), and includes 25 days annual leave plus the statutory bank holidays. The pay is very competitive, with an immediate enrolment within the company pension scheme, and the position includes a company vehicle, mobile phone, laptop etc

Mechanical Fitter – Dover - c£40k - £45k+ - door to door - O/T The position is full time (40 hours per week minimum), and includes plenty of overtime opportunities, door to door travel and a call out rota system (1:6). There are 25 days annual leave, plus the statutory bank holidays included (33 in total) with an immediate enrolment within the company pension scheme This company is a mechanical and electrical sitework and workshop repair and service provider who operate in all the major M&E industries, Water, Power, Oil & Gas, Food and Paper, and offer a full Project Management Service including Principal Contractor and Principle Designer (under CDM 2015) status. Due to continued growth, they are looking to appoint a Mechanical Fitter, covering East Sussex. This role is a mobile “hands on” position working in the field of Mechanical Engineering. The successful candidate will be required to: * Dismantle all types of mechanical equipment, such as (but not limited to) pumps, motors, gearboxes, screens etc * Inspect the dismantled components, including taking tolerance measurements, shaft run outs, and assessing/understanding the recommended repair method * Fault finding on equipment such as pumps, gearboxes etc – specialist equipment is provided by the company * Under the guidance and instruction of the Operations Manager, carry out the repair/refurbishment of the mechanical equipment * Work on Water Utility, Power Industry, Food, Paper, Petroleum and Government sites as part of a mechanical & electrical team * Onsite removal and installation of mechanical equipment including working at height, within confined spaces, in sewerage and potable water environments etc Candidate * Ideally a minimum of 5 years’ experience in a similar role, preferably with a Mechanical Engineering Apprenticeship (Water Utilities and/or Power Industry experience is advantageous) * Full UK driving licence * Experience of, or a good understanding of, onsite health and safety rules and regulations * Confined space trained or a good understanding of confined spaces – training can be provided * Watery Hygiene trained or a good understanding of sewerage/clean water hygiene – training can be provided * The ability to work alone but also be an excellent communicator when working within a team * Good organisational skills with a strong ability to multi-task * This role is an exciting opportunity to join a growing company, with a solid customer base, and a vision for the future which includes promotion and new roles/responsibilities

Operations Manager – Customs Brokerage Location: Dover Salary: £50,000 (Negotiable) Job Type: Full-time, Permanent PSM Recruitment is working with a leading customs brokerage business to recruit an experienced Operations Manager to take full responsibility for their Dover office. This is a senior, hands-on leadership role, acting as the first-line decision maker for the site and playing a key role in driving operational excellence, compliance, and team development. The Role You will oversee day-to-day operations, ensuring productivity, accuracy, and service delivery are aligned with wider business goals. A strong focus of the role is on departmental structure, process improvement, automation, and people development, working closely with team leaders, specialists, and senior leadership. Key Accountabilities Full responsibility for the daily operational performance of the Dover office Ensure high standards of productivity, accuracy, and compliance across all teams Work closely with the Brokerage Director and leadership team to implement policies, procedures, and systems Line manage Team Leaders and Specialists, aligning objectives and supporting mentoring across the declarant network Design and implement a framework for specialist roles, including tailored job descriptions aligned to individual skill sets Oversee systems automation and process improvements to increase efficiency and accuracy Build and maintain strong operational relationships with customers, both new and existing Ensure adequate staffing and coverage for the 24/7 shift system, including weekend on-call rota Key Responsibilities Lead by example, ensuring adherence to company policies and procedures Create, maintain, and improve Standard Operating Procedures (SOPs) Liaise with HMRC and other relevant authorities to facilitate customs clearance Produce and support weekly and monthly operational reports for Directors Conduct monthly internal reviews with key stakeholders to share best practice and drive continuous improvement Manage holidays, absences, return-to-work interviews, and HR documentation Carry out 1-2-1s, appraisals, and performance management processes Stay up to date with import, export, and transit legislation through industry webinars and seminars Act as the single point of contact for audits, working closely with the audit team and organising training to close skill gaps Support key client relationships alongside the Operations Manager and senior stakeholders Ensure Team Leaders actively manage customer IOPs and internal instructions What to Expect Office-based role in Dover Smart / casual dress code A fast-paced and sometimes high-pressure environment, supported by an experienced leadership team Occasional travel to other offices to support business needs Attendance at customer meetings, sometimes involving overnight stays Out-of-hours working as required to meet operational demands About You You will be an experienced customs or brokerage operations leader, confident managing teams, improving processes, and working in a regulated, time-critical environment. Strong people management, stakeholder communication, and compliance knowledge are essential

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Powered by Water, Driven by PurposeSouth West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.

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Junior Account Manager (Admin, Customer Service Backgrounds Welcome) Bristol (Office-Based) Full-time · Permanent · Monday - Friday £26,000 per year+ bonuses About Us Business Show Media is part of one of the world’s largest business event series, delivering high-impact exhibitions that empower

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