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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    1 month ago
    £42000–£45000 yearly
    Full-time
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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  • Facilities Manager
    Facilities Manager
    2 months ago
    £40000–£50000 yearly
    Full-time
    London

    Job Title: Facilities Manager Location: London Employment Type: Full-Time Role Overview We are seeking an experienced Facilities Manager to oversee and manage a mixed-use portfolio comprising both commercial and residential properties in London. The successful candidate will be responsible for statutory compliance, operational management, contractor oversight, and tenant/occupier satisfaction, ensuring all assets are maintained in accordance with UK legislation and best practice standards. The candidate must be a RICS member (MRICS or AssocRICS preferred). Key Responsibilities Compliance & Statutory Duties • Ensure full compliance with UK legislation including:, • Regulatory Reform (Fire Safety) Order 2005, • Health & Safety at Work Act 1974, • CDM Regulations 2015, • Gas Safety Regulations, • Electricity at Work Regulations 1989, • Control of Asbestos Regulations 2012, • Legionella (ACOP L8), • • Manage Fire Risk Assessments and action plans, • • Oversee EICR, PAT testing, gas certification and water hygiene compliance, • • Maintain and monitor compliance tracker and statutory inspection schedules, • Oversee Planned Preventive Maintenance (PPM) programmes, • Manage reactive maintenance and emergency response, • Supervise mechanical and electrical systems (HVAC, lifts, plant rooms, etc.), • Conduct regular site inspections across the portfolio, • Manage service charge budgets and expenditure, • Prepare and monitor annual operating budgets (CapEx & OpEx), • Work closely with asset management teams on value enhancement strategies, • Procure and manage contractors in line with CDM 2015, • Review and approve RAMS documentation, • Implement Permit to Work systems, • Act as primary point of contact for tenants and occupiers, • Manage tenant fit-outs and dilapidations where required, • Provide regular asset performance and compliance reports, • Maintain accurate digital records (CAFM system preferred), • Support ESG and sustainability initiatives, • RICS membership (MRICS or AssocRICS essential), • Minimum 5 years’ experience managing mixed-use or commercial property portfolios in the UK, • Strong knowledge of UK building compliance and statutory regulations, • Experience managing multi-tenant commercial and residential assets, • Proven budget management experience, • NEBOSH or IOSH qualification preferred, • Strong organisational and leadership skills, • Experience in London commercial property market, • ESG implementation experience, • CAFM system experience

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