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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!
Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.
Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: - Acting as a point of contact between Students, Associate and Universities, Colleges. - maintain relationships with students, agents and Universities to understand their needs. - Engage with offer holders through multiple communication channels. - you will be meeting with many students, parents, agents and universities every day. - Contributing to our rapidly growing UK and international marketing and sales strategies. - Responding to Clients queries and resolving their objections to get them to make a purchase. - Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university. - Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion. - Providing associates, students with detailed and accurate quotations and cost calculations. - Meeting with Students, Associates and Universities virtually or during sales visits. - Collaborate with the marketing team to develop and implement effective sales strategies. - Maintain accurate and up-to-date records of all sales activities in our Company system. - Creates sales plans and recommends cost-effective sales practices. - Represent Escape Ilford College of Business Management at events and exhibitions as needed. - Serves as primary sales resource and helps address issues.
Since its founding in 2020, HYDSOFT (UK) LTD has focused on providing global IT services, helping businesses reach their full potential. Through tailored IT solutions, HYDSOFT (UK) LTD assist clients in streamlining operations, improving productivity, and driving growth. Due to business growth, we are recruiting a Business Development Executive to support our Director. The job description is as follows: Proactively identify and engage with potential clients to understand their business challenges, technology needs, and strategic priorities; Work closely with the Director to design and present tailored IT consulting solutions that align with client-specific objectives and industry best practices; Collaborate with internal technical and project management teams to scope, customise, and refine proposals that address both immediate requirements and long-term goals; Lead the end-to-end sales cycle, including prospecting, needs assessment, solution presentation, negotiation, and contract closure; Develop and maintain long-term relationships with clients and strategic partners to drive repeat business, referrals, and ongoing collaboration opportunities; Monitor emerging technologies, digital transformation trends, and industry developments to keep the company's offerings competitive and forward-looking; Represent the company at networking events, industry conferences, and client meetings to build brand awareness and identify partnership opportunities; Prepare regular reports and presentations for senior management on business development performance, pipeline status, and market insights. Requirements: Demonstrated experience in business development or sales. Exceptional communication and negotiation abilities. Capable of working both independently and collaboratively within a team. Strong organizational and time management skills. Skilled in using Microsoft Office applications. Salary: From GBP 39,000.00 to 43,000.00 per year If you are a motivated and results-oriented individual with a passion for business development, we would love to hear from you.
Letting Sales Agent (Birmingham) | Home Made At Home Made we focus on creating a high-performance environment and celebrating success together. This role is part of our field sales team, working together to achieve a common goal of finding the right property for prospective renters and above all, making it a stress free, transparent experience! This is an ideal opportunity for someone looking to accelerate their development with a rapidly growing property technology start-up. This role is a remote role, working within the Birmingham area, with quarterly trips to London to reconnect with the team in person. The role will also require travel outside of Birmingham depending on business requirements (i.e. Manchester, Watford, London). *note that all travel is done through public transport If you are a self starter and someone who thrives with independent working, then this role is the one for you! No prior real estate experience is required, but sales skills and customer service is a must. Salary: Basic £25K + competitive uncapped commission (OTE £40,000+) Working Hours: Tuesday to Saturday 9am-6pm including evening viewing depending on demand. Location: The role involves daily travel across Birmingham using public transport. Additionally, depending on business needs, you will have the opportunity to conduct viewings in major cities such as London and Manchester (no driving license required). You have my attention... tell me more about Home Made! Home Made is the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good! Role responsibilities: The Lettings Agent will play a vital part in developing face-to-face relationships with our customers and delivering high-quality offers on marketed properties. Your responsibilities would include: - Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis. - Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll play a pivotal role in shaping their rental experience - Showcase your knowledge and expertise, by highlighting the unique qualities of our properties, from the amenities, room capabilities, building offerings, to the best local parks, coffee shops, bars etc, tailoring your recommendations to each customer's lifestyle. - Diligently and comprehensively record data for client reporting - In quieter times jump on the phone to answer further inquiries – options for additional commission if you book in a viewing, conduct the viewing AND they move in. - Work in partnership with our Account Management teams and Operations teams to get the best out of our properties and operating processes - Head down to our London office on a quarterly basis to connect with the wider team for training and team events. - Be a Home Made culture and values champion internally and externally – professionalism, integrity and customer centricity are key to our Sales Associates standing out from the rest, our expectations are high! About You: - You enjoy the world of sales and embrace a customer-first mentality - Strong communication skills, professional and personable - A self-starter who is driven to succeed and loves hitting targets - You’re a quick thinker and capable of assessing a customer’s needs - Possess fantastic organisational skills so you can manage and prioritise your time/tasks effectively Benefits of working with us: - Competitive Holiday: 24 days leave + your birthday off! - Office events (summer social and Christmas party) - Opportunities to upskill in your career through our Learning and Development Programs - Employee perks – discounts for your favourite stores, cinema etc We are an equal opportunity employer Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.
CR WHITECHAPEL LTD is seeking a dedicated and experienced Café Manager to lead the daily operations and continue the growth of our established café in Whitechapel. This is a fantastic opportunity for a motivated individual with a proven track record in hospitality management to take charge of a dynamic and customer-focused environment. Key Responsibilities: Manage the day-to-day running of the café, ensuring smooth and profitable operations. Develop and implement rotas, delegate responsibilities, and monitor team performance. Supervise, support, and train team members to maintain excellent service standards. Analyse sales data, customer feedback, and operational efficiency to improve business strategies. Ensure top-tier customer service, resolving complaints and queries effectively. Oversee stock control, liaise with suppliers, and manage inventory to reduce waste and cost. Enforce compliance with health & safety, food hygiene, and all regulatory requirements. Assist in recruitment, onboarding, and training of new staff to build a motivated and high-performing team. Prepare regular reports on performance and provide actionable recommendations. Support marketing and business development efforts, including product launches and promotions. Skills and Experience Required: Minimum 3 years of experience in a similar managerial or supervisory role within the hospitality or takeaway sector. Strong leadership, organizational, and multitasking skills. Excellent communication and interpersonal abilities with a customer-first mindset. Competency in Microsoft Office and basic financial/operational reporting tools. Experience in implementing business strategies to drive efficiency and satisfaction. Solid understanding of food hygiene, safety standards, and legal compliance. Ability to lead under pressure and resolve problems proactively. Motivational leadership style with proven experience in team development. Working Hours:** 37.5 hours** per week
Central London | Consultancy Contract | £30,000 Fixed Fee + Uncapped Commission Year 1 OTE: £55k Year 2 OTE: £80k Year 3+: Progression to Consultant (OTE £130k–£255k+) About Lawsons Wealth Lawsons Wealth is a modern advisory business working exclusively with high-net-worth individuals (HNWIs) and specialising in alternative investments. Our offering spans private equity, private credit, rare whisky, litigation funding, structured notes, and other specialist asset classes. We’re expanding our Central London team and looking for entrepreneurial individuals who want to build a solid foundation for a long-term career in wealth management. The Role This is a high-performance sales role designed to fast-track you into the world of private wealth. You’ll learn how to engage sophisticated investors, understand the landscape of alternative finance, and develop the commercial skills that underpin successful client relationships. As a BDM, you’ll be responsible for identifying, engaging, and qualifying new prospects, generating interest in our services and booking meetings for our senior consultants. You’ll be part of a driven, high-energy team and work in a culture that rewards ambition, learning, and results. Key Responsibilities - Source and qualify HNW prospects interested in alternative and structured investments - Generate leads via outbound calls, emails, and digital channels - Pitch Lawsons’ value proposition confidently and clearly - Book and manage meetings for senior consultants - Track pipeline and performance via CRM tools - Hit and exceed weekly KPIs and monthly revenue targets What We’re Looking For - Entrepreneurial mindset with strong commercial awareness - Ambition to establish a long-term career in private wealth and investment - Willingness to learn the industry and develop advanced sales skills - Excellent communication and interpersonal skills - Confidence, resilience, and a strong drive to succeed - Background in sales, recruitment, property or financial services is helpful but not essential ** What’s on Offer** - £30,000 annual consultancy contract (fixed fee) - Uncapped commission structure - Year 1 OTE: £55k | Year 2 OTE: £80k - Promotion track to Consultant within 18 to 24 months (OTE £130k to £255k+) - Structured training and mentoring from senior professionals - Support towards CISI Level 4 (or equivalent qualifications) - Regular team socials and a ‘High Flyers’ trip for top performers - Bonuses for target hitters and monthly incentives - Work alongside ambitious, likeminded individuals in a collaborative environment - Access to an extensive platform of regulated and alternative investments - Central London office with a strong performance culture Career Progression This role offers a clear pathway into regulated advisory. High performers will be promoted into a Consultant role where you’ll manage your own book of clients and access significantly higher earning potential. We support every step with mentoring, tech, marketing, and continuous development. This is not a typical BDM role. If you're hungry to learn, eager to earn, and want to build a serious career in private wealth, we want to hear from you. Apply now to start your journey with Lawsons Wealth.
Key Responsibilities - Identify and develop new business opportunities across key sectors (construction, manufacturing, services, IT) in the UK labour market; - Build and maintain strong relationships with UK employers, establishing long-term cooperation for labour recruitment and placement services; - Promote the company’s human resource outsourcing, labour dispatch, and recruitment services to corporate clients; - Conduct market research and competitor analysis to refine the company’s UK business strategy; - Lead negotiation and drafting of cooperation agreements with business partners and clients; - Represent the company in industry events, networking sessions, and client meetings; - Coordinate with the operations and recruitment teams to ensure smooth client onboarding and service delivery; - Monitor key performance metrics, prepare business reports, and contribute to revenue growth planning; - Assist in managing and training junior staff involved in business development or client support functions. Who we looking for: - At least 3 years of experience in business development, sales, or client relationship management, preferably in the recruitment, labour outsourcing, or HR services industry; - A bachelor’s degree or above in Business, Marketing, Human Resources, or a related field; - Proven ability to identify market opportunities, build partnerships, and negotiate commercial agreements; - Strong communication and interpersonal skills, with the ability to liaise effectively with both UK clients and Chinese-speaking partners; - Excellent organisational and project management skills, with a results-driven mindset; - Proficiency in Microsoft Office and basic data analysis tools; - Fluency in Mandarin and English is essential to serve the company’s bilingual client base.
Goldensword LTD is offering a valuable, unpaid 6-month part-time internship opportunity designed to provide hands-on studio experience in architecture, structural and interior design, and civil engineering. Successful candidates may be offered a qualified paid role after completion. Who Can Apply: Architecture Interior Architecture Structural Engineering Civil Engineering graduates Requirements: Must be currently living in London Must hold a UK-based Bachelor's or Master's degree University students are also welcome Fluent English (written and spoken) Excellent AutoCAD 2D skills Working knowledge of at least one 3D program (Revit, Rhino, ArchiCAD, SketchUp, or 3Ds Max) No prior work experience required Must have the right to work in the UK – we do not sponsor visas Overseas applications will not be considered Internship Details: 2 weekdays per week, 9:00 AM – 5:00 PM Office location: 346 Queensbridge Road, London E8 3AR Immediate start preferred Interns will be provided with: Company computer and software access Snacks and refreshments Performance-based bonus system Compensation: This is a training-based internship aimed at helping early-career professionals build real-world experience. While the position is not salaried, it offers meaningful exposure to the industry and the potential for future employment with us. Please do not call the office – our HR department does not provide recruitment support for internship roles.
PRIMARY RESPONSIBILITIES General · To anticipate customer needs by continuous improvement of existing offering and development of newness. · To report all disciplinary and grievance matters immediately to the Head Chef · To inform the Head Chef of any irregularities in the conduct and/or appearance of staff from another department. · To ensure that the Kitchen and Staff Canteen are regularly cleaned and are tidy at all times. Ensures that stock and linen are properly used to prevent soiling, damage and wastage. · To handle all guests’ requests, queries and complaints, in a courteous, prompt and discrete manner. · To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. · To be fully conversant with all Hotel and Departmental policies and procedures. · To manage staffing levels and to make adjustments as required. · To assist in the recruitment and selection of people according to the hotel’s recruitment and selection policies, procedures and guidelines. Food quality · To ensure that food hygiene standards are exemplary at all times so that legal and company requirements are met. · To ensure that correct mis-en-place has been effected before service and that the staff are completely familiar with the production of dishes on the menu.· To ensure the correct preparation, presentation and service of dishes to the guests and also the staff restaurant according to the standards of the hotel.· To order, receive and store all food commodities and related supplies in accordance with company specifications. · Swabs and other required procedures are carried out according to company standards · Best practice is adapted to suit the hotel’s operation · Working practices are demonstrated during every shift · Personal inspection and monitoring of buffet display · Personal inspection of service at the carvery · There is no shortage · Service is calm and organised · Presentation standards and SOPs are in place to support current menus Training · To work in conjunction with the Head Chef to implement re-training or additional training when a need is identified. Health and Safety · Report to the Department Health and Safety Representative or Security Officer any Health and safety hazards. · Report immediately to the Security Office any accidents that may occur. · In the case of fire or bomb threats, assists in the clearing of all occupied rooms to ensure that all guests are roused. · In case of fire, bomb emergencies, assists in evacuating staff and guests in their area to the assembly point. Additional duties · Comply with set standards of behaviour, discipline and appearance within the hotel. · Comply with the Hotel's Health, Safety and Hygiene policy. · Perform related duties in the Kitchen and related departments and special projects as assigned. · Comply with the Hotel and Departments Environmental procedures · To carry out any additional task deemed reasonably by the Manager. Please note: This is a full-time position. Only full-time applicants will be considered.
We are currently recruiting on behalf of a leading international banking client who is seeking a skilled and motivated Associate Director to join their Agency & Syndication Services team within the Project Finance space. This is a permanent opportunity based in London, offering hybrid working and excellent prospects for long-term career growth. The Role In this key position, you will serve as the primary liaison between borrowers and the lending syndicate across a portfolio of complex syndicated project finance transactions. You will ensure the smooth operation of deals post-closing, including covenant monitoring, processing waivers and consents, and maintaining strong stakeholder relationships. Key Responsibilities • Serve as the main point of contact for borrowers and syndicate members for allocated transactions • Manage and coordinate waiver and consent requests • Maintain transaction documentation and compliance tracking systems • Monitor covenant compliance and manage the collection and distribution of financial and other reporting • Review and process drawdowns, interest payments, and other disbursements • Collaborate with internal teams, legal counsel, and external advisors to support effective transaction management • Assist in the execution of new deal closings and secondary market activity • Prepare and deliver monthly reports on portfolio performance Candidate Profile • Degree-qualified or with equivalent relevant financial services experience • Solid background in loan agency or loan administration within syndicated lending, ideally with exposure to project finance • Understanding of distressed debt and restructuring would be advantageous • Excellent communication skills and experience working in international, multicultural environments • High attention to detail and ability to manage multiple priorities under pressure • Proficiency in Microsoft Office; familiarity with platforms such as Debt domain is a plus • Fluency in English is essential; knowledge of German or another European language would be beneficial Why This Role? This is a unique opportunity to join a well-established and globally recognised financial institution. You’ll play a central role in high-profile project finance transactions and benefit from a collaborative culture, competitive salary, hybrid working, and significant opportunities for career progression in international finance. Apply Now If this sounds like the next step in your career, we would love to hear from you. Please submit your CV to be considered for this exciting opportunity.
Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and experienced Sales Supervisor to oversee daily store operations and drive performance within our team. This is a fantastic opportunity for a motivated individual to contribute to the continued success and development of our business. Key Responsibilities: Oversee and ensure smooth daily retail operations. Plan shift schedules, allocate tasks, and monitor staff productivity. Supervise sales and floor staff, providing support, coaching, and performance feedback. Monitor sales trends and adjust work plans accordingly to meet targets. Deliver exceptional customer service and handle customer concerns efficiently. Collaborate with management and departments to solve operational issues. Recommend staffing needs and assist in recruitment and training processes. Prepare reports on team performance and operational matters. Support planning for business growth and development strategies. ** Requirements**: Minimum 3 years of experience in a similar supervisory role in retail (preferred). Strong leadership, organizational, and multitasking abilities. Excellent communication and customer service skills. Familiarity with retail operations, compliance, and health & safety regulations. Proficiency in Microsoft Office and basic financial reporting. Ability to work well under pressure and solve problems effectively. Hour: 37.5 Hours per/week If you are a skilled retail supervisor looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.
About Us SANDHU A1 CONSTRUCTION LTD is an established and ambitious construction company based in Belvedere, England. With a strong commitment to quality workmanship and client satisfaction, we are laying the foundation for a solid presence in the UK's construction sector. As we expand, we are seeking a reliable and organised Office Manager to take charge of our administrative operations and help us grow efficiently. Role Overview As Office Manager, you will play a key role in supporting the daily operations of our business. You’ll ensure that administrative systems run smoothly and will be instrumental in developing effective office procedures for a growing construction firm. Key Responsibilities Plan work schedules, assign administrative tasks, and manage office workload Supervise administrative functions including correspondence, sales documentation, and company records Ensure compliance with policies related to insurance, contracts, and client documentation Coordinate activities across departments and liaise with external contacts as needed Assist with recruitment support, HR records, and maintaining compliance documentation Maintain an organised filing system for financial, project, and personnel records Candidate Profile · Bachelor’s in business administration (BBA) or · Bachelor’s in management or · Bachelor’s in construction management or · Bachelor’s in office administration or · Bachelor’s in human resource Management Minimum 2 years of experience in office administration or management(construction sector preferred) Strong organisational and time-management skills Confident using Microsoft Office and general office software Excellent written and verbal communication skills Ability to manage tasks independently and support a small but growing team