Fleet Manager- Rail/Rolling Stock
4 days ago
Liverpool
Duty Fleet Manager (DFM) Reporting to Fleet Performance Manager Location Primarily based in the Merseyrail Engineering Centre (MEC), with regular duties at Kirkdale Rail Depot and Rail House as required. Purpose of the Job The Duty Fleet Manager (DFM) is a business-critical operational support role responsible for ensuring the safe, efficient and timely mitigation of faults affecting Class 777 units. The role exists to minimise disruption to customers by ensuring fleet incidents are managed expediently, safely, and in line with fleet engineering best practice. The DFM acts as a key liaison between Merseyrail Control (MCRC/MEC) and Stadler Rail Service UK (SRSUK), ensuring all technical incidents are accurately documented, communicated, and followed through to satisfactory close-out. Key Accountabilities and Responsibilities Fleet Incident Management Ensure availability, quality, and safety standards are achieved through active and robust management of the Fleet Maintainer. Manage and monitor defects affecting Class 777 units, ensuring appropriate mitigations are applied prior to units being offered for service. Facilitate the rotation of defective units out of service and coordinate their movement to appropriate maintenance locations. Escalate issues through the Technical Services Delivery Manager (TSDM) and wider Fleet Team when required. Continually monitor remote off-train data in real time to identify emerging faults not captured by rules, ensuring early intervention and mitigation. Work Order and Systems Management Ensure detailed work orders are raised by SRSUK MCRC using SRMS for all defects, clearly describing: The fault Mitigations attempted Outcomes and next actions Review work orders for accuracy, completeness, and traceability from fault identification through to close-out. Notify MCRC of any open work orders prior to unit handover for service. Monitor SRMS and RDS to ensure faults are accurately reported and acted upon. Maintain an accurate register of identified faults and “faulty but used” units reflecting true fleet status. Control, Coordination and Communication Act as the primary interface between Merseyrail Control staff and SRSUK representatives. Attend twice-nightly SRSUK-chaired production meetings, ensuring: Operational day requirements are clearly communicated All concessions are authorised, recorded, and understood Review the previous day's Control Log and action any outstanding issues. Maintain a Duty Fleet Manager Log and Diary, ensuring accurate records and structured handover briefs for relief cover. Coordinate with MCRC and third parties where additional technical advice or support is required. Safety and Compliance Ensure the DOTE process is consulted and discharged in accordance with industry standards for defective units in service. Monitor the offering of defective units from maintenance facilities to ensure compliance with DOTE instructions. Promote and monitor the use of the DST as best practice for recovery of defective units. Ensure safety-related fleet incidents, including RM/RT8250 Fleet Safety Advice, are recorded, communicated, and acted upon by both MEC and the Fleet Maintainer. Deal with Urgent High-Risk Defects (UHRD) and Safety-Related Defects (SRD), ensuring: Immediate acknowledgement of reports Notification of all relevant parties (including out-of-hours escalation) Accurate recording in the Daily Incident Log Fleet Performance and Reporting Monitor daily fleet distribution to ensure service specifications and delivery requirements are met, including: Coverage of all unit diagrams Recording fleet status and short formations in the Daily Incident Log Populate and maintain the Class 777 availability spreadsheet daily. Ensure EnergyX is updated to reflect fleet locations for Network Rail billing purposes, including switched-out units. Receive and manage National Incident Reports (NIRs), ensuring: Acknowledgement within 24 hours Logging in the Daily Incident Log Notification of nominated Fleet and on-call staff where required Planned Maintenance and Presentation Ensure units requested for Planned Heavy Cleaning (PHC) are delivered within agreed timescales. Monitor the cycling plan for exterior washing, ensuring: Each unit receives an exterior wash every two days Accurate recording within the Daily Log Health, Safety and Welfare Take responsibility for personal health, safety and welfare, and that of colleagues, contractors, and customers. Report all accidents and incidents promptly and complete all required documentation. Attend safety briefings and raise any concerns regarding safety standards. Be familiar with first aid arrangements, fire procedures, evacuation plans, and site security requirements. Report suspicious objects or activities to management without delay. General Maintain and populate information systems as required by the Fleet Team. Be aware that the responsibilities of the Duty Fleet Manager role may be amended to meet business needs. Role Essentials Decision-Making Authority The Duty Fleet Manager has no formal decision-making authority. Most Challenging Aspect of the Role Operating effectively within a high-pressure environment and leading by example during major incidents. Principal Accountability Providing accurate, timely, and high-quality information to the Fleet Team to support incident reviews, lessons-learned processes, and continuous improvement. Key Safety Accountability Safety is everyone's responsibility at Merseyrail. The post holder must demonstrate safety leadership at all times, ensuring Merseyrail's safety values are understood, applied, and visible in everything they do. Experience, Knowledge, Qualifications and Training Essential: Experience managing an operational team in a high-pressure environment. Knowledge of: Rules, regulations, and industry standards Company safety policies and procedures Systems and Competencies: IOSH Fire Safety Core management skills TRUST GEMINI On-train CCTV systems Behavioural Essentials Please refer to the Your PDR Discussion Employee Guide for further detail on expectations at this grade. Genuine Welcoming, respectful, consistent, and honest. Builds trust and understands customer and operational pressures. Works collaboratively with the Fleet Team and MEC to deliver the daily service efficiently. Professional Solution-focused and accountable. Delivers on commitments and provides high-quality work to agreed timescales. Manages conflict constructively and professionally. Proactive Innovative and decisive. Embraces change and suggests improvements to fault and performance reporting. Identifies when individuals require additional guidance and seeks support when needed. Inclusive Builds strong stakeholder relationships within the MEC. Supports colleagues who are struggling and enables others to excel. Challenges and reports prejudice or discrimination when observed. TPBN1_UKTJ