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  • Virtual Assistant Professionals
    Property Administrator
    Property Administrator
    4 days ago
    £500 monthly
    Part-time
    London

    Property Operations Specialist We are looking to engage a freelance professional who can provide reliable administrative, compliance, and operational support to a property business. This is a flexible, remote role on a freelance basis. The role will initially cover management support for six rooms, with the portfolio set to expand with growth in South Wales. This role also provides a unique opportunity to gain hands-on experience in the property sector, working closely with directors to understand and support the whole process of managing and growing a property portfolio. Property & Compliance • Keep compliance tracker up to date (EPCs, gas safety, EICRs, insurance, Rent Smart Wales, mortgages)., • Ensure compliance documents are filed correctly in SharePoint., • Set up renewal reminders for directors., • Tenant & Occupancy, • Maintain tenant database (ID, deposits, move-in/out records)., • Track day-rate occupancy and produce dashboard reports., • Act as a point of contact for tenants, escalating issues when needed., • Contractors & Utilities, • Maintain contractor database (details, history, contacts)., • Support with arranging maintenance/compliance visits., • Keep records of utilities and bills (gas, electricity, water, council tax, TV licence, broadband)., • Data & Reporting, • Provide data for councils and care providers and send FOI requests., • Support preparation of forward plans, investor updates, and board statements., • Keep dashboards and trackers current., • File & Knowledge Management, • Create and maintain SharePoint folder structures for each property., • Organise landlord-level documents (insurance, licences, compliance)., • New Property Setup, • Support directors in preparing and setting up new properties to ensure compliance and operational readiness., • Help gather key information, set up trackers, and ensure files are ready., • Opportunity to gain hands-on learning in the property process from acquisition to tenant onboarding., • What We’re Looking For, • Strong organisational and admin skills., • Experience with Excel/Google Sheets for trackers and dashboards., • Confident with SharePoint or similar cloud filing systems., • Professional, reliable, and proactive approach., • Good written and verbal communication. *Fully remote role *Basic DBS required *20 Hours a month, with potential for more hours.

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  • Robert Walters Recruitment Agency London
    Senior Customer Service Advisor
    Senior Customer Service Advisor
    23 days ago
    £50000–£60000 yearly
    Full-time
    London

    As a Senior Customer Support Specialist, you will play a key role in ensuring an exceptional support experience for our clients, candidates, and internal teams. Operating remotely, you will manage complex inquiries, mentor junior support staff, and contribute to the continuous improvement of our customer service processes. This role demands strong problem-solving skills, a proactive mindset, and a deep commitment to service excellence. Key Responsibilities: -Serve as the primary escalation point for complex or high-priority support inquiries -Provide timely, professional, and solutions-oriented support across email, phone, and chat -Monitor and ensure SLA compliance and customer satisfaction targets are met -Collaborate with cross-functional teams to resolve client and candidate issues -Support onboarding and training of new support specialists -Identify trends in customer feedback and recommend process improvements -Maintain up-to-date knowledge of internal systems, processes, and recruitment operations Requirements: -3+ years of experience in a customer support or client services role, ideally in a recruitment or professional services environment -Excellent written and verbal communication skills -Strong interpersonal and problem-solving abilities -Self-motivated with the ability to work independently in a remote setting -Experience with CRM and support tools (e.g., Salesforce, Zendesk) is an advantage -High level of professionalism, empathy, and attention to detail What We Offer: -Fully remote work flexibility -Competitive salary and benefits package -Opportunities for professional development and career growth -A supportive, collaborative global team culture -Tools and resources to succeed in a virtual work environment

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  • Scope Design Construction LTD
    IT Technician
    IT Technician
    2 months ago
    £42000 yearly
    Full-time
    London

    Job Purpose We are seeking a skilled IT Technician to support the daily IT operations of our construction company. The role involves providing technical support to office staff, site-based teams, and project managers to ensure smooth running of IT systems across multiple projects and locations. Key Responsibilities Install, configure, and maintain computer hardware, software, networks, printers, and mobile devices. Provide first-line and second-line IT support for office and on-site employees. Manage and troubleshoot issues with project management software, CAD tools, and construction-specific applications. Support remote working setups and connectivity for site engineers and managers. Ensure data security, backups, and compliance with IT policies. Maintain and monitor servers, cloud systems, and company-wide networks. Set up IT infrastructure on new construction sites (internet, routers, access points, cabling). Liaise with external vendors and service providers when needed. Document IT procedures, asset inventories, and user guides. Provide training and guidance to staff on IT systems and best practices. Skills & Qualifications Diploma/Degree in IT, Computer Science, or related field (or equivalent experience). Proven experience in IT support, preferably in construction or engineering environments. Knowledge of Windows & Mac operating systems, Microsoft 365, and cloud platforms. Networking knowledge (LAN/WAN, Wi-Fi, VPNs, firewalls). Strong problem-solving skills and ability to work independently. Excellent communication skills to support both technical and non-technical staff. Full UK driving licence (preferred, as site travel is required). Mobility Requirement This role involves travel to different construction sites to set up and maintain IT systems in site offices and temporary facilities. Benefits Competitive salary package Opportunities for training and career development Company pension scheme On-site

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