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A Service Support Engineer role, providing operational support for security and monitoring systems across Heathrow Airport. The role supports critical infrastructure as part of long-term service and upgrade contracts (including a 5‑year Genetec support agreement).\n\nLocation: Heathrow Airport \nContract Length: 12 months \nHours: 37.5 per week - days & nights\nPay Rate: £36-£39 per hour (depending on experience)\nOn Payroll: Yes\nExpenses: Not eligible\nNotice Period: 1 week (both sides) Key Responsibilities\n\nProvide first-line and on-site/remote support for CCTV, ANPR, radar, body-worn cameras, sensors, intercoms, and related systems\nPerform preventative, planned, and corrective maintenance on hardware and software\nInstall CCTV and ANPR equipment (day and night shifts)\nParticipate in a 24/7 on-call rota to meet SLAs\nProduce reports, RAMS, permits, and support documentation\nCoordinate service and project activities with internal teams and Heathrow stakeholders\nAttend progress meetings and hand over documentation after installationsRequired Experience & Skills\n\nStrong experience with CCTV VMS systems\nHands-on experience with CCTV, ANPR, radar systems, and field installations\nIT security systems and networking knowledge\nExperience in live/operational environments \nGood problem-solving, communication, and teamwork skills\nFamiliarity with LAN, wireless, fibre/cabling, and enterprise telecoms advantageous\nCompetent with MS Word and Excel Qualifications\n\nMinimum 2 years' experience in IT, networking, or engineering\nEducated to C&G, HNC, or A‑level standard\nFormal training in project management, networking, or IT systems desirable but not essential

Job Title: 1st Line Support Department: IT Location: Hybrid Reports to: Support Team Leader Contract Type: Permanent / Full-time Contracted Hours/Days: 37.5 hours / 5 days per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role • To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLAs., • To provide support to our UK customers as well as our international partners, working closely with support teams in Europe, US & Asia., • To contribute to Ad hoc projects and regularly provide status update reports to management., • Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd / 3rd line support teams. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Inbound Service Desk Calls • To be the first point of contact for all inbound customer calls and emails, • Walk customers through the case management process and fulfil customer requests for information., • Resolve technical issues over the phone wherever possible., • Log and take ownership of all inbound cases and escalate to the relevant hardware and software support streams, • Utilise excellent customer service skills to keep customers updated on their open cases and exceed customers’ expectations on after-sales care. Outbound Service Calls • Respond to all submitted Fault Report Forms., • Follow up with customers, provide feedback and see problems through to resolution., • Ensure all fault Repair Forms are responded to within 1 working day of submission. Case Logging • Logging of all incoming calls and emails., • Tracking all Fault Report Forms, including hardware, software and internal IT., • Escalating service issue to the Support Team Leader., • Track, route and redirect problems to correct resources., • Update customer data and produce activity reports., • Produce Management report which provides a clear view of the volume and support desk trends., • Arrange RMA collections and returns via company appointed courier. Continuous Improvement • Work with Support Team Leader to create, document and maintain knowledge base., • Recommended procedure modifications or improvements., • Preserve and grow your knowledge of support procedures, products and services, • Logging of all incoming calls and emails. Learning and development We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 1 year Experience in providing external customer support in a support desk/call centre or similar environment., • Ability to analyse, prioritise and correctly triage service requests., • Excellent customer service and verbal communication skills., • Accuracy/attention to detail., • Empathetic telephone manner., • Experience of using call/incident/CRM logging systems i.e. Salesforce.com., • Good appreciation of and interest in technology., • Competent Excel user., • Good standard of education., • Working knowledge of helpdesk software, databases and remote control., • ITIL Foundation, • DBS Clearance, • NVPP3 With SC Cleared Police Vetting, • Strong communication and interpersonal skills, with the ability to build effective working relationships., • Demonstrates a growth mindset, with adaptability, curiosity and a commitment to continuous improvement., • Strong emotional intelligence, including self-awareness, empathy and sound judgement. Desirable • An IT-related qualification i.e. computer science/engineering degree or equivalent., • ITIL Certification Key Metrics for Success The key metrics to be successful in this role are: • Ticket closure rate, • Customer NPS Score

We are recruiting for a dynamic engineering business, working on projects across airports and material handling systems in the UK & Ireland. Mechanical Project Engineer - London / Birmingham / Remote.

If you align with our mission and have the skills we need, apply to be our Energy Storage Technical Support Engineer in UK today. Provide phone support and remote diagnostics to customers. Assist the in-house system engineering group in product development and/or project work.

Senior Quantity Surveyor - Major UK Water Framework (Hybrid) West London £56,000 to £75,000 + car & package An exciting opportunity has arisen for a Senior Quantity Surveyor to join a leading main contractor on a capital delivery framework covering projects in West London. The Senior Quantity Surveyor will be joining an industry leading name - one that is well recognised for delivering complex, high value projects for clients operating within the UK's water industry. The role promises an excellent work life balance, a structured career path, exposure to interesting projects and a generous salary and supporting package. Working closely with the Managing QS, the Senior Quantity Surveyor will be responsible for the full commercial life cycle of projects typically valued between £8m and £40m delivered under the NEC forms of contract. In most cases, you will operate as the commercial lead, working closely with the site, design and client teams to ensure robust cost control, risk management and commercial performance throughout each stage of the project. Key responsibilities will include: Full commercial management from project inception through to final account NEC contract administration, including compensation events and change control Cost forecasting, CVRs, and commercial reporting Procurement and management of subcontractors Supporting and mentoring junior commercial staff where required Working collaboratively within a regulated environment This role will suit a commercially astute Quantity Surveyor with strong NEC experience and a background in infrastructure, civil engineering, or utilities projects. You will ideally have: Proven experience operating at Senior QS level on mid-to-large value projects within the infrastructure, heavy civils, water, utilities or similar sectors Strong working knowledge of NEC contracts Ability to manage projects independently and interface confidently with stakeholders A pragmatic, delivery-focused commercial mindset In return, the Senior Quantity Surveyor can expect a rewarding career that includes an excellent work life balance with 3 days expected on site and 2 days remote working, exposure to a range of projects including waste water treatment works, pumping stations and water storage sites, lots of autonomy and a generous salary & package that includes: Starting salary of £56,000 to £75,000 £5,000 car/travel allowance 25 days leave + 8 bank holidays Private pension contributions Private healthcare If you're a Senior Quantity Surveyor with relevant experience and keen to find out more about this position, get in touch with Matt Clegg at Gold Group today on (phone number removed). INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website

A leading retail technology firm in Greater London is looking for a Senior Manager, Engineering to lead engineering teams and drive strategic initiatives.

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Would you like to be involved with the quality assurance of our T Level qualifications? We are looking for occupational experts to be involved in QA and moderation of these qualifications.We are looking for T Levels Moderators to join us for this qualification area for the next academic year.These r

A consultancy firm in the engineering sector seeks a Mechanical Associate Engineer to lead mechanical design projects. The role requires a thorough understanding of mechanical engineering and strong project management skills. Candidates should have a degree in Mechanical Engineering and over six yea

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Build productive relationships with product, developer relations, and sales engineering without losing engineering focus. ClickHouse is a globally distributed company and remote-friendly. Remote employees receive a stipend to set up their home office.

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A leading UK training provider is looking for a Senior Data Engineer/Data Engineering Coach to mentor data engineering professionals. In this fully remote role, you will provide 1:1 coaching and teach practical data engineering concepts to learners in the workplace. Candidates should have hands-on e

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A leading technology company in the United Kingdom is seeking a Cloud Engineering Intern for a paid, part-time Summer Internship Program.

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People Business Partner, Product & Engineering (Remote - EMEA). Remote-first work with support for home office setup (chair, desk, monitor, etc. As a People Business Partner, you will play a key role in shaping the growth and success of the Product and Engineering teams.

A leading healthtech startup is seeking a VP of Data & Engineering to own the engineering strategy.

A fast-growing data solution provider in the United Kingdom is looking for an Engineering Manager to lead its Language Clients team.

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A leading educational agency is looking for an Engineering Lecturer in Peterborough. This full-time role involves working with engineering students and delivering high-standard apprenticeship programs. Candidates must have relevant engineering qualifications and substantial industry experience.

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A leading engineering consultancy in London is seeking an Electrical Associate Engineer to lead and support high-quality Electrical Engineering designs across various projects. The successful candidate will possess a degree in Electrical Engineering and at least 6 years of relevant experience, demon