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Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. Comfort working cross-functionally with Customer Success, Sales, Product

As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that help customers adopt more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey. You'll lead lifecycle marketing initiatives focused on customer health, retention, expa

Please note: we're a remote-first company and offer the flexibility to work remotely within the country listed in the job posting. A remote working environment with opportunities for in-person collaboration. As we scale, we're building the growth function inside product marketing.

Job title Field Kitchen Extract and Ductwork Engineer Function Field Operations Location London Reports to National Compliance Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview You will be responsible for deep cleaning industrial kitchen grease extract systems and kitchens across the Greater London region for our customers. You will be working in various catering facilities/kitchens across our customer sites to ensure that these are maintained to a high standard in a safe manner. Key tasks Service Delivery Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction Manage on-site customer queries in a fair and courteous manner Handle any challenging situations with customers in a professional and courteous manner at all times. Be responsive and cooperative and achieve the required tasks set. Managing Health & Safety To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times Report identified risks in line with H&S procedures Attend H&S training and briefings on a regular basis The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Good knowledge of the English language, both written and verbal High attention to detail Full Driving Licence Skilled in cleaning of HVAC ductwork Basic knowledge of Tr/19 standard Experience (what you have done) Experience of working in a customer facing role Experience of working in a field based role Experience with working at height, in confined spaces and handling chemicals Experience of working in a field-based role Personal qualities (the way you think and act) Must have an organised, enthusiastic, and methodical approach to tasks Be able to work proactively and collaboratively Able to work days and nights on a weekly shift basis Ability to work at heights were required. Qualifications We will need you to have a full UK driving licence as the role involves travel. HVAC or TR/19 training TPBN1_UKTJ

Why You’ll Thrive at Grafana Labs:100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Demonstrated experience operationalizing AI in marketing work: reusable prompts, documented processes,

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