Rent officer jobs in United Kingdom

Your new company Join a forward-thinking housing organisation committed to delivering exceptional services to residents and communities. We pride ourselves on creating safe, sustainable neighbourhoods and fostering strong customer relationships. Our values centre on teamwork, integrity, and continuous improvement. Your new role As a Housing Officer, you will oversee housing and tenancy management services within a defined area of approximately 350 properties. Your responsibilities will include: • Managing lettings and allocations, ensuring efficient void turnaround., • Overseeing income management, including rent collection and arrears prevention., • Handling tenancy and estate management issues, including anti-social behaviour and safeguarding., • Acting as a single point of contact for residents, resolving queries promptly., • At least 2 years' experience in social housing or a similar customer-focused environment., • Strong communication and negotiation skills, with the ability to manage challenging conversations., • Knowledge of housing law and current housing issues., • IT literacy and good numeracy skills., • A relevant qualification in Customer Service or Housing (desirable)., • Full driving licence and access to a vehicle. What you'll get in return • Annual salary: £38,364, • Generous holiday allowance: 36 days including bank holidays, • Opportunities for professional development and training., • A supportive team culture that values collaboration and innovation., • The chance to make a real difference in local communities., • Flexible working arrangements What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Adecco is recruiting an experienced Income Officer on behalf of our Local Authority client in Croydon. As an Income Officer, you will play a key role in ensuring effective rent collection and arrears recovery. You will proactively support tenants in preventing arrears, promoting financial inclusion,

As an Income Services Officer at Hyde, you will play a key role in managing the prevention and recovery of rent arrears and other debts across a designated patch. Provide guidance on benefits and welfare entitlements, ensuring residents receive appropriate referrals to maximise income. You will work

Housing Support Officer Temporary £20 Umbrella Oxfordshire Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis. Duties and Responsibilities of the Housing Support Officer: • Manage waiting lists, assessments and resident move-ins., • Conduct Right to Rent checks and ensure residents understand their tenancy obligations., • Mana...

Do you want to be part of a caring, forward-thinking team who make a difference? Join us as our... Income Officer Part-time: 21 hours per week (7 hours per day, 3 days per week) Permanent Office Location: Croydon Hybrid working: 1 day in office per week Salary: £23,098.90 (Pro Rata Per Annum) Reports to: Senior Income Officer Interview date: 2 December 2025 Advert Closing: 19 November 2025 What we are looking for: An experienced individual with excellent customer care skills to provide successful outcomes including contributing to increasing resident satisfaction and sustaining tenancies Managing rent accounts, maximising rental income and be the first point of contact for residents about all types of income queries Ensure that all cases follow our approved escalation process within procedures and policies for rent arrears. This includes making and monitoring agreements with residents to repay rent arrears Demonstrate brilliant customer care, minimising the financial hardship suffered by our residents, ensuring they are offered the right advice that will provide residents with the confidence to make contact to arrange to repay arrears Be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels. Including representing the organisation in court hearings and evictions, following correct protocols. Contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services Essential requirements: Basic DBS check Right to work in the UK Experience with court protocol, dealing with vulnerable residents and understanding of Universal Credit What you'll bring to ccha: Good understanding of social housing issues and dealing with vulnerable residents Ability to support our residents facing financial, social, or health difficulties by signposting them to relevant support services Excellent communication skills A demonstrable knowledge of best practice in income management and debt collection Computer literate understanding of spreadsheets and ability to use various software packages Ability to use own initiative in dealing with the diversity of our residents A working knowledge of legislation court protocol and understanding of Universal Credit The ability to manage a varied and busy workload to meet targets and deadlines High level of numeracy and literacy Experience of building effective relationships with internal and external partners About us Founded as Croydon Churches Housing Association, ccha is a social housing provider focused on quality homes and excellent customer care. We manage over 1,600 homes across Croydon, Sutton & Bromley, offering social housing, Shared Ownership, and outright sales. We are dedicated to building more quality homes and positively impacting local communities while ensuring our residents feel happy and safe. Equal Opportunities Statement: ccha is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. We encourage applicants from all backgrounds to apply. If you need assistance with your application, please . If you're interested, please apply via where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered. Please note, correspondence regarding your application form will come from either of the email addresses or . Other roles you may have experience with could include : Rent Income Officer, Income Recovery Officer, Rents Officer, Housing Income Officer, or Income Management Officer. TPBN1_UKTJ

As an Income Services Officer were seeking someone who can bring: Proven experience in rent arrears recovery and/or debt collection Strong customer service skills Excellent verbal and written communication A proactive mindset and passion for supporting customers and sustaining tenancies The ability

Income Collections Officer## Job IntroductionPinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. In addition to statu

Pinnacle Group is looking for an Income Collection Officer to join our Homes Team, undertaking income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection ser