Commercial Partnerships Lead
5 days ago
City of London
Position: Commercial Partnerships Lead Reports to: Senior Brand Manager Location: Central London Head Office. Office based minimum 3 days per week Salary: Up to £35k per year A Bit About ASK Italian: We are a family of 62 restaurants across the UK with every ASK serving its own unique community, taking our inspiration from the Italian way of life and putting our heart and soul into the details. When people come to our restaurants, they can relax, unwind and be themselves. Behind the scenes we are working together to build a better business, strengthen our communities and care for the planet for generations to come. The Role The Commercial Partnerships Lead is responsible for the performance and execution of ASK Italian’s out-of-restaurant channels and in-restaurant commercial partnerships. ASK Italian is a brand with heart. Food matters. People matter. And how we show up for our customers matters. This role sits at the centre of that, influencing how customers experience ASK both in and out of our restaurants through delivery platforms, menus and partner-led activity, and helping us reach new moments and occasions. The role owns day-to-day out-of-restaurant performance across delivery platforms, including promotions and menu execution, and leads the delivery of in-restaurant promotional partnerships to drive incremental value. Sitting within the Marketing team, this is a hands-on, high-impact role for someone who enjoys owning performance, building strong partner relationships and turning well-executed activity into measurable results. Key Responsibilities: Out of Restaurant & Promotional Partnerships • Own the day-to-day management and performance of ASK Italian’s delivery and promotional partners, ensuring activity is executed to a high standard and delivers against commercial objectives., • Act as the day-to-day point of contact for partners, building strong working relationships that support consistent execution and improved commercial performance., • Own the end-to-end setup, delivery and optimisation of partner promotions, from build through to performance review, ensuring they generate incremental sales and remain commercially viable., • Ensure ASK Italian fully delivers against, and maximises value from, existing partner contracts and agreed commitments., • Support senior stakeholders in partner planning discussions, providing insight, performance updates and commercially grounded recommendations. Campaign Development & Delivery • Design promotional mechanics and campaign plans across delivery and promotional partners that drive incremental sales, improve conversion and increase customer engagement, aligned to commercial objectives and operational capability., • Support the delivery and optimisation of partner campaigns, from briefing and setup through to live execution and post-campaign review., • Work closely with Brand, Food, Finance and Operations to ensure campaigns are clearly defined, executable and accurately delivered., • Ensure all offers, mechanics and timelines are communicated clearly to internal teams and partners. Out of Restaurant Platform Performance • Own day-to-day performance across delivery platforms (Deliveroo, Uber Eats, Just Eat), ensuring menus, pricing, availability and promotions are accurately built and maintained., • Monitor and optimise key Out of Restaurant performance metrics including sales value, order volumes, average order value, conversion and customer ratings., • Identify and implement opportunities to improve conversion and basket value through platform tools, menu structure and promotional mechanics., • Troubleshoot executional or performance issues, working with partners and internal teams to resolve quickly. Menu Ownership & Systems • Own the build, maintenance and optimisation of menus across digital in-restaurant and delivery platforms, ensuring menus support conversion and customer choice., • Partner with Food Development to translate menu innovation into partner-ready menus and offers that perform commercially., • Support the effective use of menu and product management systems, ensuring accuracy and consistency across channels. Insight, Reporting & Optimisation • Track and analyse the performance of delivery and promotional activity, working with Finance to understand impact on sales, conversion and ROI., • Provide clear performance reporting and actionable recommendations to improve future campaigns, partner activity and customer engagement., • Undertake competitor and market benchmarking to understand how ASK Italian’s offers, mechanics and partner activity compare., • Support test-and-learn activity, applying insights to continuously improve campaigns, menus and partner execution over time. Experience Required: • 3+ years in a commercial, partnerships, trading, channel or operational marketing role (hospitality, retail or FMCG preferred)., • Experience managing third-party partners or platforms, such as delivery platforms, loyalty schemes, promotional or affiliate-style partners., • Proven experience delivering promotions or offers end-to-end., • Strong commercial awareness, with experience balancing sales growth, margin considerations and partner commitments., • Confident analysing performance and reporting on outcomes, with the ability to translate data into clear, practical recommendations., • Experience coordinating cross-functionally to deliver activity on time and accurately., • Comfortable working with digital platforms or systems, managing high levels of detail and ensuring accuracy across menus, offers and partner activity. Skills & Behaviours: • Commercially Focused - Always looking to maximise revenue and growth from every opportunity., • Strong Operator - Takes ownership of delivery, detail and follow-through., • Analytical & Insight-Driven - Confident working with data to assess performance, spot opportunities and recommend improvements. Uses insight to optimise activity, not just report it., • Commercial Partnership-Led - Builds strong, effective relationships with external partners to deliver agreed activity, communicating clearly and ensuring commitments are met., • Highly Organised & Detail-Orientated - Able to manage multiple partners, campaigns and deadlines simultaneously, while maintaining accuracy and consistency., • Influential & Collaborative - Confident in presenting insights, communicating and driving change across teams., • Proactive - Spots issues and opportunities early, takes initiative and works pragmatically to resolve problems., • A passion for food, creativity and culture! We can offer you: • Opportunity to earn a bonus of up to 10% of your salary., • A contribution of 3% of your salary to your pension pot each month., • 25 days paid holiday plus bank holidays., • An additional 2 days holiday at 5 years’ service and 5 days at 10 years’., • Peace of mind from your very first day with our Life Assurance and Income Protection scheme., • We Care wellbeing services, including 24/7 GP, mental health, legal and financial support, etc. for you and your immediate family., • 50% discount with ASK Italian, Zizzi and Coco di Mama and 25% discount for friends and family members., • Endless external and internal learning opportunities to help you drive your career. We have a fantastic office designed by our own in-house creative team, located in Central London, just opposite the Edgware Road Circle line tube stop. As you might expect from an Italian restaurant company, we have free espresso all day, every day! A Coco di Mama breakfast is provided every Tuesday & Thursday with fruit available all day every day too.
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