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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols.

Operations Manager Reports To: Operations Director Location: UK Head Office (Hybrid – Accrington, Lancashire) About the Role Fortidia is currently recruiting an experienced Operations Manager who is looking for the opportunity to be part of a larger, global, innovative business operating across the logistics, retail and ecommerce industries. An exciting technology driven organisation, encompassing three brands, World Options, MBE UK and Pack and Send UK and part a wider global organisation Fortidia. This role will bring exciting opportunities for development both within the UK and across the 12 countries within which we and our brand partners operate. With our industry leading technology, a fantastic reputation across several brands, and our commitment and continuous investment in the employee experience, we believe we are #peoplepossible and can offer a fantastic platform of opportunity, growth and progression. If you are an ambitious, passionate candidate who thrives on both challenge and accomplishment, then join us on our mission for global success by sending your application today. Key Responsibilities • Manage the reporting on departmental day to day activity and financial and reputational performance., • Manage the provision of operational support to both the network and directly to customers., • Support the Operations Director by liaising with third party providers, managing supplier contracts, laising wit courier partner to negotiate contracts and provision of services, developing the departmental strategies and improving processes and performance., • Support franchise network and help increase profitability through the implementation and management of new products and services., • Develop and implement operational policies and procedures., • Monitor and analyse operational performance metrics, identifying areas for improvement and implementing solutions., • Manage and optimise resources to achieve operational goals., • Ensure compliance with regulatory requirements, specifically Anti Money Laundering regulations, holding the post of Deputy Compliance Officer., • Collaborate with cross-functional teams to drive operational efficiency., • Oversee the recruitment of new team members with the support of the People Department., • Provide leadership and guidance to the operations management team., • Foster a positive and productive work environment., • Deal with high level complaints from network escalating to the Operations Director, if necessary. Who You Are • A natural motivator who thrives on helping others grow their businesses., • Energetic, proactive, and resilient, with strong interpersonal and coaching skills., • Team-oriented yet highly self-managed, adaptable, and comfortable in a fast-paced environment., • Proven expert in operations management or a similar role., • Excellent problem-solver with solid decision-making skills., • Proficient in using relevant software and tools., • Strong leader with team management abilities., • Data and performance driven contributor used to work under pressure., • Effective communicator with active listening attitude and empathy. What We Offer: • A vibrant international environment in a continuously growing company with many professional and personal development opportunities., • Extensive training and development opportunities within the group., • A multicultural organisational structure., • Company Pension Scheme (Aviva)., • Paid volunteer day., • Free parking on site., • Permanent, Full Time, Hybrid work pattern., • Annual Leave 23 days plus 8 bank holidays, increasing 1 day with each year service to a max of 28 days. About Fortidia Fortidia is the brand identity of MBE Worldwide S.p.A. -a privately-owned company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value. For more information, visit the Fortidia Group websites: - - - - - - - - - - - - - - - - - - -

The Role:As the Marketing Manager, you will be responsible for leading the "take to market" element of our services, defining our brand identity, and boosting revenue through both digital and traditional marketing. You will bridge the gap between retail product sales and postal service promotions (m

This role focuses on retail marketing and requires 5-6 years of experience in the sportswear or consumer lifestyle sector. A leading global sports brand in Greater London is seeking a Specialist, Marketing. This position offers exposure to various marketing functions, prioritizing brand consistency

Senior Retail Marketing Manager. Manage of team including Retail Marketing Operations Manager, Key Accounts Executive and in house design team. Senior Retail Marketing Manager.

Administer the retail marketing budget, including processing invoices, and ensuring accurate financial reporting. Own and manage the retail marketing budget, ensuring spend is aligned with strategic priorities and delivers strong ROI. Plan, manage, and deliver retail and fleet marketing campaigns, i

The ideal candidate has substantial experience in performance or digital marketing, especially in e-commerce or fashion. A leading luxury fashion e-commerce business is seeking a Marketing Executive specializing in affiliates on a temporary basis.

We are seeking a passionate, creative and highly motivated individual to join the Retail Marketing team for Europe, overseeing the brand growth & marketing strategy for all RLS Brands across the UK, Italy & Spain. Lead brand retail marketing across UK, Italy & Spain implementing execution of plans a

The Marketing Manager will lead the planning and execution of integrated marketing strategies, with a strong emphasis on digital marketing. Strong expertise in digital marketing, including paid social, performance marketing, CRM, and email. Develop and execute seasonal and always‑on marketing stra

As the Retail Marketing Executive – In-Flight Retail, you will be responsible for the end-to-end project management and delivery of easyJet’s onboard retail brochure (CAFE. Job Description - Retail Marketing Executive (16690). Have strong project management experience, ideally within marketing,

A leading automotive group is seeking a Marketing Manager to shape the marketing presence for innovative EV models in the UK. The ideal candidate will have a strong background in automotive retail marketing and experience in delivering impactful digital campaigns. This hybrid role involves developin

A luxury retail brand in Greater London is seeking a Design Lead to manage the complete 3D design process from concept through to execution. You will be responsible for creating detailed drawings and collaborating with cross-functional teams to ensure high-quality design in retail environments. The

A global healthcare company is seeking a Retail Trade Marketing Manager in Maidenhead. The ideal candidate has extensive experience in retail marketing, particularly in consumer goods or healthcare. This role involves developing marketing strategies and managing budgets to enhance product adoption.

The ideal candidate has at least 2 years of retail experience, strong leadership skills, and a passion for luxury products. A leading retail company in the United Kingdom seeks an experienced Senior Sales Consultant for their Bicester Outlet Store.

A leading luxury brand group in the UK is hiring a Marketing Co-ordinator to support the Marketing Manager with multi-channel campaigns in the beauty sector. Join this dynamic team to contribute to impactful marketing initiatives. The ideal candidate will have a relevant degree and over two years of

The role of Brand Marketing Manager is to drive culturally led, multi‑channel brand, social, PR, earned media and communications campaigns. With rapid multi‑market growth and a fiercely loyal audience, the brand is expanding its creative and cultural footprint and is looking for a Brand Marketin

Assist the Retail Design Manager in developing new store concepts, material samples and solutions, liaising with suppliers on solutions. Work cross‑functionally with VM, Property, Retail, WS & Distributor teams to ensure projects are fit for purpose and communicated effectively. A portfolio that d

Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail. Fella and Jones are partnering with a lifestyle retailer to recruit a Head of Marketing & Content. Results-oriented with a track record of successful marketing campaigns.

A leading retail forum in Greater London seeks a Marketing Chief. This role involves managing and mentoring the marketing team, collaborating across departments, and executing marketing strategies.

A leading luxury retail brand in Greater London is looking for a skilled 3D Designer to lead and support the design process.

A leading automotive retailer in the East Midlands is looking for a Retail Marketing Manager to enhance brand awareness and drive marketing performance. The ideal candidate should possess strong analytical and marketing skills, have a full UK Driver’s Licence, and be willing to travel.

A luxury retail company in the UK seeks an experienced Senior Sales Consultant to lead their team at Clarks Village Store. Candidates should have at least 2 years of retail experience, strong communication skills, and the ability to motivate others.

A global beverage company is seeking a Global Customer Marketing Manager to develop tailored marketing plans and lead a diverse team. The ideal candidate will have a minimum of 8 years of experience in brand marketing and trade marketing, with strong leadership and project management skills. This ro

Partner with regional Marketing, Sales, Retail and Global Brand Experience teams to ensure brand strategies and visual merchandising standards are consistently and flawlessly executed across all physical touchpoints. You bring 7+ years of progressive experience in brand experience, experiential mark

Bring to life the global brand plans working closely with the GTR Brand Marketing team, the regional Customer Marketing teams and the Commercial leads to deliver brand KPI by channel and customer base. Lead and own the management of the Customer Marketing’s A&P budget, rigorously evaluating activa

Support the wider Marketing team across local partnerships, outdoor events and retail initiatives. Access to our colleague rewards platform with cash‑back and retail discounts. Analyse enquiry, sales and conversion data to drive targeted marketing actions.

A well-loved retailer in Queensland is seeking a Head of Marketing to lead their marketing division. The ideal candidate has a solid background in marketing management within a commercial retail environment and possesses strong communication and team coaching skills. This role involves managing camp

A dynamic field marketing company in the UK is seeking a Field Merchandiser to enhance their team. The successful candidate will merchandise products according to planograms, maintain relationships with retail outlets, and manage their schedule effectively. Retail experience and a valid UK driving l

A leading luxury brand in the UK seeks a Performance Marketing Manager to lead and deliver marketing strategies across e-Retail Channels. The candidate will manage Upper Funnel and Performance marketing, particularly on Amazon. Responsibilities include developing multi-channel marketing plans, optim

A leading global lifestyle brand is seeking a passionate individual to join their Retail Marketing team, focusing on retail marketing strategy for the France and Benelux regions. The ideal candidate will have over 4 years of experience in marketing, particularly in premium brands, and possess strong

Ideally, you should have experience in a retail background, but we will consider other relevant experience.

A leading marketing firm based in London is seeking a Marketing Manager to oversee and deliver retail marketing campaigns. The ideal candidate will have experience in managing marketing initiatives, in-depth knowledge of retail trends, and analytical skills to monitor campaign performance.

Experience in a retail or supply chain environment, with hands‑on exposure to SAP supply chain, merchandising and retail technology projects. Strategic IT Relationship Manager - Supply Chain Domain - Luxury Retail. We're looking for an experienced Strategic IT Business Partner to act as a trusted

A leading automotive marketing company is seeking a Regional Sales Marketing Manager to enhance retail marketing effectiveness in the UK. The ideal candidate will have strong automotive retail experience and will be responsible for leading marketing activities, analyzing campaign effectiveness, and

Retail Trade Marketing Manager - Lingo (Biowearables) page is loaded## Retail Trade Marketing Manager - Lingo (Biowearables)locations: United Kingdom - Maidenhead: United Kingdom-Londontime type: Full timeposted on: Posted 30+ Days Agojob requisition id: 31124392## JOB DESCRIPTION:**Ab

A leading retail insights company in London is seeking a Chief Marketing Officer to lead their marketing team and drive strategic initiatives.

An innovative oral care company is looking for a Retail Marketing Manager in London. This role will focus on owning the brand's presence in retail, ensuring that marketing campaigns align across channels, and directly impacting sales performance. The ideal candidate must have experience in retail ma

A great opportunity for a performance marketing executive looking for a contract role within a digital retail environment on a temporary basis. This is a hands‑on role supporting the growth of a global affiliate channel within a fast‑paced, commercial digital marketing team. Previous experience

A luxury fragrance brand is seeking a Trade Marketing & E-Retail Manager to craft the retail narrative and enhance brand presence. This role requires a minimum of 3 years in trade marketing or e-retail management, preferably in beauty or luxury sectors.

A leading urban regeneration developer in the UK is seeking a candidate with proven experience in a business environment, particularly within the retail, events, and entertainment sectors.

Oversee the planning and execution of marketing campaigns across various channels, including email marketing, social media, website etc. Retail Insights is Northern Europe's leading retail forum. HR, private equity, retail, etc.

A global luxury fashion brand is seeking a passionate Retail Marketing professional to manage marketing strategies across France and Benelux. This role includes leading global campaigns, engaging stakeholders, and executing retail activations. Candidates should have over 4 years of experience in mar

Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media (.

A leading fashion retailer in Greater London is seeking a Senior Brand Marketing Manager to develop and implement brand marketing strategies. The role involves creating and managing marketing plans, collaborating with various stakeholders, and analyzing campaign effectiveness. Ideal candidates shoul

A leading hair styling brand in the UK seeks a Trade Marketing Assistant Manager to support marketing campaigns and drive sales across premium retail channels. Ideal candidates should have a strong background in sales-driven marketing and project management, alongside excellent communication skills.

The right candidate has proven solid omnichannel retail marketing experience, with a well-practiced digital marketing and performance marketing/paid media/retail media background in UK/IRL. This individual will work in close collaboration with the Senior Marketing Manager EMEA + UK, building retail